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Key Platform Capabilities - Pre-Visit
 

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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
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Patient Engagement Ecosystem 2021: How Has the Industry Progressed?) Report Cover Image
Performance
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Patient Engagement Ecosystem 2021: How Has the Industry Progressed?
25 March 21
Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with <a href="/category/patient-engagement-ecosystem/48"><u style="color:#005cb9;">additional deep-dive content on KLAS’ website</u></a>, seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. <strong>Note that the data in this report is based on vendor-reported information.</strong>

Recent Insights

Key Findings:

  1. GetWellNetwork, Vocera, Salesforce & CipherHealth Show Large Capability Growth through Development & Acquisitions
  2. Epic, Allscripts & R1 Report Broadest Capabilities among Acute Care–Focused Vendors
  3. For Ambulatory Practices, athenahealth, NextGen Healthcare, Luma Health & Mend Offer Broadest Patient Engagement Capabilities
  4. Vendors Not Yet Measured in Patient Engagement
  5. Industry Progress
  6. Patient Engagement Capabilities Index
This content is an extension of KLAS’ 2021 Patient Engagement Ecosystem report and is available only to those organizations that have purchased the report. Contact your KLAS representative for more information.


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Performance Data

Overall Score by Product

Example Key Platform Capabilities - Pre-Visit overall score by product image

Overall Score by Question Topic

Example Key Platform Capabilities - Pre-Visit overall score by question topic image

Provider Facility Size by Product

Example Key Platform Capabilities - Pre-Visit provider facility size by product image

Provider Facility Type by Product

Example Key Platform Capabilities - Pre-Visit provider facility type by product image



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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