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Adam Cherrington
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KLAS VP of Engagement - Adam Cherrington
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Latest Related Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities) Report Cover Image
Performance
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
13 July 23
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to <a href="/report/patient-engagement-ecosystem-2021-how-has-the-industry-progressed/1647" target="_blank"><u style="color:#4c8bc9">KLAS’ 2021 report</u></a> and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. <strong>Note that the data in this study is based primarily on vendor-reported information,</strong> accompanied by a limited amount of KLAS performance data.

Report Abstract

Key Findings:

  1. eVideon, pCare, RevSpring, Upfront, and Health Catalyst Report Largest Growth in Capabilities since 2021
  2. Epic Continues to Lead in Capability Breadth among Health System–Focused Vendors; Salesforce and Get Well Also Offer Broad Solutions
  3. athenahealth Again One of the Broadest Ambulatory-Focused Vendors; Newly Measured Rhinogram and HealthTalk A.I. Also Report Broad Capabilities
This content is an extension of KLAS’ 2021 Patient Engagement Ecosystem report and is available only to those organizations that have purchased the report. Contact your KLAS representative for more information.
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Performance Data

Overall Score by Product

Example Other Patient-Centric Capabilities - Pre-Visit overall score by product image

Overall Score by Question Topic

Example Other Patient-Centric Capabilities - Pre-Visit overall score by question topic image

Provider Facility Size by Product

Example Other Patient-Centric Capabilities - Pre-Visit provider facility size by product image

Provider Facility Type by Product

Example Other Patient-Centric Capabilities - Pre-Visit provider facility type by product image
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Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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