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athenahealth Revenue Cycle Optimization
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
User Commentary
Director
I really don't think that athenahealth could have done anything better. athenahealth's support is...
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Director
I would definitely direct others that are considering a similar engagement to athenahealth. They...
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Director
athenahealth's team is available with flexibility for whatever we need. The communication with...
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Manager
Overall, we are satisfied with the firm. There have been a few hiccups along the way, but that is to...
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Manager
The firm knows their stuff. They are definitely subject matter experts. The firm is very well versed...
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Manager
There have been times when we have had responsiveness issues from the firm. We have had some...
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VP/Other Executive
athena has really good people. They are really good subject matter experts. Once we got going, we...
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Director
We would absolutely use the athenahealth platform again. athenahealth works perfectly with our...
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Director
Based on the contract, athenahealth didn't nickel-and-dime us. There was a straight fee and nothing...
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Director
The team we were given was full of consummate professionals. I gave the team members the parameters...
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Director
When we started, the consultants were from GE, but with the acquisitions and changes, everything is...
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Manager
I liked the skill sets that the athenahealth consultants had. The people that we worked with had...
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Manager
There isn’t much executive involvement from athenahealth. Unless we reach out to the executives, we...
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Manager
Knowing about others that use the product and where they are at is very beneficial. One of the...
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VP/Other Executive
athena is anxious to be the state-of-the-art revenue cycle leader, and they are putting a lot of...
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VP/Other Executive
athena gave us staff members that were very knowledgeable. They were creative and partnered well. We...
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VP/Other Executive
We have had tremendous success with reduction in staffing and improved productivity.
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VP/Other Executive
The people from athena who work with us are very top-notch people. I like their thoroughness and...
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VP/Other Executive
We probably have a window of a few years that we have to work through, and unless there is a major...
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VP/Other Executive
We would like to see more internal abilities. Sometimes, optimization requires other outside...
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COO
athenahealth doesn't exceed our expectations. I want athenahealth to do more work in best-practice...
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COO
The staff and consultants are very knowledgeable, nice, and pleasant.
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COO
athenahealth doesn't reach out. At least, they don't reach out to people at my level. I am not aware...
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COO
athenahealth believes they have gone out of their way to not nickel-and-dime. They have improved in...
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Director
athena has been a very strong presence in our organization. We have worked very closely with them on...
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Director
We have accomplished a few upgrades with athena, and they have offered training and support. There...
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Director
I talk to one of the leaders at athena all the time and tell the person that I am athena's biggest...
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Director
athena has held our hands throughout the COVID-19 pandemic. They have tried to help us get things...
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Director
I have definitely gotten my money's worth with athena. Through the work we have been involved in...
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Director
I would recommend athena to anybody. I recommend them to everyone. I recently recommended athena to...
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Director
athena has a lot to offer. There are a lot of products and a lot of different workflows. The only...
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