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athenahealth Revenue Cycle Optimization Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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Director

athenahealth's team is available with flexibility for whatever we need. The communication with...

May 2021
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Manager

Overall, we are satisfied with the firm. There have been a few hiccups along the way, but that is to...

May 2021
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Manager

The firm knows their stuff. They are definitely subject matter experts. The firm is very well versed...

May 2021
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Manager

There have been times when we have had responsiveness issues from the firm. We have had some...

May 2021
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VP/Other Executive

athena has really good people. They are really good subject matter experts. Once we got going, we...

Dec 2020
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Director

We would absolutely use the athenahealth platform again. athenahealth works perfectly with our...

Dec 2020
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Director

Based on the contract, athenahealth didn't nickel-and-dime us. There was a straight fee and nothing...

Dec 2020
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Director

The team we were given was full of consummate professionals. I gave the team members the parameters...

Dec 2020
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Director

When we started, the consultants were from GE, but with the acquisitions and changes, everything is...

Dec 2020
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Manager

I liked the skill sets that the athenahealth consultants had. The people that we worked with had...

Nov 2020
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Manager

There isn’t much executive involvement from athenahealth. Unless we reach out to the executives, we...

Nov 2020
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Manager

Knowing about others that use the product and where they are at is very beneficial. One of the...

Nov 2020
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VP/Other Executive

athena is anxious to be the state-of-the-art revenue cycle leader, and they are putting a lot of...

Nov 2020
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VP/Other Executive

athena gave us staff members that were very knowledgeable. They were creative and partnered well. We...

Nov 2020
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VP/Other Executive

We have had tremendous success with reduction in staffing and improved productivity.

Nov 2020
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VP/Other Executive

The people from athena who work with us are very top-notch people. I like their thoroughness and...

Nov 2020
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VP/Other Executive

We probably have a window of a few years that we have to work through, and unless there is a major...

Nov 2020
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VP/Other Executive

We would like to see more internal abilities. Sometimes, optimization requires other outside...

Nov 2020
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COO

athenahealth doesn't exceed our expectations. I want athenahealth to do more work in best-practice...

Nov 2020
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COO

The staff and consultants are very knowledgeable, nice, and pleasant.

Nov 2020
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COO

athenahealth doesn't reach out. At least, they don't reach out to people at my level. I am not aware...

Nov 2020
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COO

athenahealth believes they have gone out of their way to not nickel-and-dime. They have improved in...

Nov 2020
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Director

athena has been a very strong presence in our organization. We have worked very closely with them on...

Oct 2020
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Director

We have accomplished a few upgrades with athena, and they have offered training and support. There...

Oct 2020
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Director

I talk to one of the leaders at athena all the time and tell the person that I am athena's biggest...

Oct 2020
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Director

athena has held our hands throughout the COVID-19 pandemic. They have tried to help us get things...

Oct 2020
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Director

I have definitely gotten my money's worth with athena. Through the work we have been involved in...

Oct 2020
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Director

I would recommend athena to anybody. I recommend them to everyone. I recently recommended athena to...

Oct 2020
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Director

athena has a lot to offer. There are a lot of products and a lot of different workflows. The only...

Oct 2020
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