Aviacode Outsourced Coding Comments

 
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Outsourced Coding 2018: Value-Adds Key in Evolving Market
Outsourced Coding 2018:
Value-Adds Key in Evolving Market
February 2018
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VP/Other Executive

Tools and Methodology

Sometimes, Aviacode's staff members tell me that they sent something over and are still waiting to...

Jun 2020
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VP/Other Executive

Tools and Methodology

What we do is very specialized, so rather than finding someone to bring in-house and dealing with...

Jun 2020
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Manager

ROI and Cost

Aviacode doesn’t charge us for every little thing. From a contract perspective, they are willing to...

May 2020
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Manager

Tools and Methodology

From an account management piece, I think the marketing people are great. Aviacode definitely builds...

May 2020
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Manager

People and Knowledge

Aviacode offers continued support throughout the whole process and has offered additional support....

May 2020
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Manager

Relationship

The vendor's executives have been involved with us. We can reach out to them. They are willing to...

May 2020
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Manager

Other Observations

We still have Aviacode as a partner. We still give them additional work, but it is more controlled....

May 2020
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Manager

People and Knowledge

There is high turnover when it comes to some of the account managers. We are not at the...

May 2020
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Director

Relationship

Overall, the vendor is doing really well. They have been responsive when we have wanted changes to...

May 2020
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Director

Other Observations

In terms of improvements, the only thing I would say is it would be nice to have a representative...

May 2020
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Director

Relationship

The vendor executive involvement was very high, but then my person left, so I haven’t heard from the...

May 2020
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Director

Tools and Methodology

In the beginning, we had a great deal of difficulty getting the information that we needed, so we...

Dec 2019
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Director

Lessons Learned

Knowing what I know now, I would ask more questions about what feedback Aviacode can give to help us...

Dec 2019
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Director

Relationship

There seems to be a fairly regular turnover rate in terms of who our account manager is. We develop...

Dec 2019
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Director

ROI and Cost

We find Aviacode to be very expensive; their pricing is about twice what our previous vendor's was....

Dec 2019
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Director

Relationship

Aviacode is very friendly. They have people who are nice to work with and who respond to our...

Dec 2019
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Director

Relationship

We haven't seen much of our account manager. There is another representative; I don't know what that...

Dec 2019
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Director

Tools and Methodology

We get no productivity metrics from Aviacode. The drive for improving revenue comes from my...

Dec 2019
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Manager

Relationship

I have had some problems with the vendor over the last year, and I haven’t been pleased. The vendor...

Dec 2019
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Manager

Relationship

The quality of Aviacode’s coding hasn’t been as good as it used to be in the last year. I have had...

Dec 2019
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Manager

Relationship

Our partnership with Aviacode hasn’t been as strong this year, so I have hired another company to...

Dec 2019
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Manager

Relationship

Aviacode is pretty good. Sometimes we go up and down depending on whether they have new codes or...

Dec 2019
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Manager

Other Observations

Sometimes Aviacode changes a coder or someone who already knows our codes. For the most part, the...

Dec 2019
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Manager

Relationship

Aviacode went to a new type of system, and that caused a bit of a delay, so sometimes they have...

Dec 2019
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Manager

Other Observations

Aviacode is willing to address issues. The vendor just had a system update, and they are so busy...

Dec 2019
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Manager

Relationship

Aviacode is getting better. Every day, they have a positive. My representatives are really...

Dec 2019
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Manager

People and Knowledge

Aviacode's managers are wonderful. The main manager we reach out to has been wonderful and very on...

Dec 2019
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Manager

Relationship

Aviacode is valuable. We really appreciate when they are doing a lot of different things to make...

Dec 2019
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Manager

Relationship

I would definitely recommend Aviacode. Every vendor has their ups and downs, so we can’t be too...

Dec 2019
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Director

Sales and Contracting

There is a whole quality piece in terms of coding, and it is part of a coder's general world to just...

Dec 2019
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Director

Sales and Contracting

Aviacode is very good at what they do, but they are very corporate. Everything is an agreement;...

Dec 2019
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Director

Project Results

Aviacode doesn't make things easy. We get the numbers back, but Aviacode doesn't go over results...

Dec 2019
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Director

Relationship

I was originally looking for a company that would work directly with my coders, give them feedback,...

Dec 2019
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Director

People and Knowledge

One of the benefits of working with Aviacode is that they can actually give me a coding specialist...

Dec 2019
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Manager

Project Results

Our expectation is that charges will turn around within five days. Aviacode has ramped up their...

Nov 2019
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Manager

Relationship

We have a great partnership with Aviacode because we are open and honest. Our dialogue is...

Nov 2019
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Manager

People and Knowledge

Retaining leaders at Aviacode has been our biggest struggle. We have struggled to get to know new...

Nov 2019
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Director

Relationship

Aviacode has been really good about collaborating with us; they have been agreeable to our requests.

Nov 2019
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Director

People and Knowledge

When one of Aviacode's coders doesn't meet our expectations, Aviacode removes the coder from the...

Nov 2019
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Director

Sales and Contracting

Aviacode tries to understand my business and my needs specifically. During the contract-negotiation...

Nov 2019
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VP/Other Executive

Project Results

We have a yearly contract with Aviacode, and we have renewed our contract every year. The sales...

Nov 2019
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VP/Other Executive

Tools and Methodology

Out of the hundreds of charts that are audited, there are maybe one or two that providers ask...

Nov 2019
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Director

Sales and Contracting

Aviacode does not nickel-and-dime us because of how our relationship started. We have had a really...

Nov 2019
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Director

Project Results

I wouldn't hesitate to use Aviacode again. They are our exclusive coding firm. I wanted an easy way...

Nov 2019
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Director

Tools and Methodology

Aviacode has what appears to be a really well-guided process for selecting people overseas. A lot of...

Nov 2019
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Director

Project Results

We have a manager who is over our area, and 100% of Aviacode's work is audited within 30–60 days....

Nov 2019
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Director

Relationship

Aviacode's leadership is engaged. On several occasions, Aviacode has sent their top executives to...

Nov 2019
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CEO/President

People and Knowledge

I am always willing to look at other vendors, but I am satisfied with Aviacode. They have good...

Nov 2019
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CEO/President

Tools and Methodology

We have had some concerns about how Aviacode has wanted to code certain things, and we have not...

Nov 2019
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CEO/President

Project Results

We have had independent groups audit Aviacode, and Aviacode has done well enough for us to keep...

Nov 2019
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VP/Other Executive

Relationship

We are very happy with Aviacode. We have had a good long-term relationship with them, and they are...

Oct 2019
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CFO

ROI and Cost

I am very happy with Aviacode. Outsourcing our coding helped out cash flow.

Sep 2018
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CFO

Relationship

I would recommend Aviacode. We have a good relationship with them, especially when we compare it to...

Sep 2018
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Director

Relationship

We love Aviacode. They are the most authentic company, and their people have a lot of integrity. The...

Nov 2017
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Director

Project Results

Aviacode has done a great job on the projects we have assigned to them. We have worked with them...

Nov 2017
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Director

Relationship

Aviacode has really nice people. We work with several of the executives. If we tell them that we...

Nov 2017
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Director

People and Knowledge

Aviacode is the most collaborative firm, and they have the nicest people. Working with Aviacode is...

Nov 2017
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CFO

ROI and Cost

Aviacode's services have lowered our AR days by 12–13 days.

Nov 2017
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CFO

Tools and Methodology

Aviacode's turnaround time is great. When we send something to them, they send it back to us within...

Nov 2017
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CFO

Project Results

Aviacode has gone above and beyond what is expected of a coding agency. For example, in addition to...

Nov 2017
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CFO

Tools and Methodology

Aviacode has been great ever since we started working with them. We have no complaints. We used to...

Nov 2017
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CFO

ROI and Cost

Aviacode is very efficient. They do a much better job than we could.

Nov 2017
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CFO

Tools and Methodology

I wish that Aviacode would provide more reports on their coding productivity. I haven't asked about...

Nov 2017
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VP/Other Executive

ROI and Cost

Aviacode has definitely helped with our coding levels. We use an evaluation and management code that...

Oct 2017
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VP/Other Executive

Other Observations

Aviacode doesn’t provide us with any reporting. They also haven’t done any education, but they do...

Oct 2017
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VP/Other Executive

Tools and Methodology

We used Aviacode previously to audit our own coding. I sent them charts to review, and they told us...

Oct 2017
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VP/Other Executive

Future Outlook

Aviacode has had quite a bit of turnover this year. Also, their staff members aren't always trained...

Oct 2017
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VP/Other Executive

Tools and Methodology

At the beginning of our contract with Aviacode, the vendor's executives worked really well with us....

Oct 2017
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Manager

Project Results

Aviacode's outsourced coding services are very good. When we ask for certain things, they are very...

Oct 2017
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Manager

Other Observations

We have permanent Aviacode people assigned to us. As far as I know, we send them everything other...

Oct 2017
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Manager

Project Results

Aviacode's outsourced coding services work well for us. We are a small critical access hospital, and...

Oct 2017
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Manager

Project Results

I have no issues with Aviacode's outsourced coding services. We do have reports that we can check. I...

Oct 2017
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Manager

Sales and Contracting

We only send Aviacode what we need done. If we only have 3 patients in a day, we send them 3...

Oct 2017
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Manager

Relationship

I have only one contact at Aviacode. We talk to that person, and then that person relays our message...

Oct 2017
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Director

Relationship

I do not review a lot of the coding. I really rely on Aviacode to do that. One thing that Aviacode...

Oct 2017
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Director

Relationship

The executives from Aviacode are really involved. They have total open communication with us.

Oct 2017
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Director

Other Observations

Aviacode really wants to push some innovation, but unfortunately, because of internal circumstances,...

Oct 2017
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Director

Relationship

Aviacode has been really receptive. I appreciate that they investigate the concerns that we have. We...

Oct 2017
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Director

Other Observations

Aviacode performs quality assurance reviews. We have access to one of their systems that allows us...

Oct 2017
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Director

Other Observations

Because Aviacode is not on-site, they communicate with practices through email. If Aviacode's coders...

Oct 2017
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Director

Relationship

It is clear that Aviacode cares about the quality of their service and their customers. Their...

Oct 2017
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Director

People and Knowledge

One or two of Aviacode’s coders don’t meet our expectations, and that is why we haven’t given the...

Oct 2017
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Director

ROI and Cost

Aviacode does not nickel-and-dime us. They charge us a fair amount and provide good value.

Oct 2017
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Director

Relationship

When it comes to engaging us, Aviacode does a really good job. One of their managers meets with us...

Oct 2017
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Director

ROI and Cost

We did quite a bit of research before we signed our contract with Aviacode, so I know that...

Oct 2017