Aviacode Outsourced Coding Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 7:06:11 PM and Model.EvProductId = 187698

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Tools and Methodology

Sometimes, Aviacode's staff members tell me that they sent something over and are still waiting to...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

What we do is very specialized, so rather than finding someone to bring in-house and dealing with...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI and Cost

Aviacode doesn’t charge us for every little thing. From a contract perspective, they are willing to...

May 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

From an account management piece, I think the marketing people are great. Aviacode definitely builds...

May 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

Aviacode offers continued support throughout the whole process and has offered additional support....

May 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor's executives have been involved with us. We can reach out to them. They are willing to...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations

We still have Aviacode as a partner. We still give them additional work, but it is more controlled....

May 2020
 Helpful

 or  to see details.

Manager

People and Knowledge

There is high turnover when it comes to some of the account managers. We are not at the...

May 2020
 Helpful

 or  to see details.

Director

Relationship

Overall, the vendor is doing really well. They have been responsive when we have wanted changes to...

May 2020
 Helpful

 or  to see details.

Director

Other Observations

In terms of improvements, the only thing I would say is it would be nice to have a representative...

May 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor executive involvement was very high, but then my person left, so I haven’t heard from the...

May 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

In the beginning, we had a great deal of difficulty getting the information that we needed, so we...

Dec 2019
 Helpful

 or  to see details.

Director

Lessons Learned

Knowing what I know now, I would ask more questions about what feedback Aviacode can give to help us...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

There seems to be a fairly regular turnover rate in terms of who our account manager is. We develop...

Dec 2019
 Helpful

 or  to see details.

Director

ROI and Cost

We find Aviacode to be very expensive; their pricing is about twice what our previous vendor's was....

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Aviacode is very friendly. They have people who are nice to work with and who respond to our...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

We haven't seen much of our account manager. There is another representative; I don't know what that...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

We get no productivity metrics from Aviacode. The drive for improving revenue comes from my...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

I have had some problems with the vendor over the last year, and I haven’t been pleased. The vendor...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

The quality of Aviacode’s coding hasn’t been as good as it used to be in the last year. I have had...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Our partnership with Aviacode hasn’t been as strong this year, so I have hired another company to...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Aviacode is pretty good. Sometimes we go up and down depending on whether they have new codes or...

Dec 2019
 Helpful

 or  to see details.

Manager

Other Observations

Sometimes Aviacode changes a coder or someone who already knows our codes. For the most part, the...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Aviacode went to a new type of system, and that caused a bit of a delay, so sometimes they have...

Dec 2019
 Helpful

 or  to see details.

Manager

Other Observations

Aviacode is willing to address issues. The vendor just had a system update, and they are so busy...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Aviacode is getting better. Every day, they have a positive. My representatives are really...

Dec 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Aviacode's managers are wonderful. The main manager we reach out to has been wonderful and very on...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Aviacode is valuable. We really appreciate when they are doing a lot of different things to make...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

I would definitely recommend Aviacode. Every vendor has their ups and downs, so we can’t be too...

Dec 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

There is a whole quality piece in terms of coding, and it is part of a coder's general world to just...

Dec 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Aviacode is very good at what they do, but they are very corporate. Everything is an agreement;...

Dec 2019
 Helpful

 or  to see details.

Director

Project Results

Aviacode doesn't make things easy. We get the numbers back, but Aviacode doesn't go over results...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

I was originally looking for a company that would work directly with my coders, give them feedback,...

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

One of the benefits of working with Aviacode is that they can actually give me a coding specialist...

Dec 2019
 Helpful

 or  to see details.

Manager

Project Results

Our expectation is that charges will turn around within five days. Aviacode has ramped up their...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

We have a great partnership with Aviacode because we are open and honest. Our dialogue is...

Nov 2019
 Helpful

 or  to see details.

Manager

People and Knowledge

Retaining leaders at Aviacode has been our biggest struggle. We have struggled to get to know new...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Aviacode has been really good about collaborating with us; they have been agreeable to our requests.

Nov 2019
 Helpful

 or  to see details.

Director

People and Knowledge

When one of Aviacode's coders doesn't meet our expectations, Aviacode removes the coder from the...

Nov 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Aviacode tries to understand my business and my needs specifically. During the contract-negotiation...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

We have a yearly contract with Aviacode, and we have renewed our contract every year. The sales...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Out of the hundreds of charts that are audited, there are maybe one or two that providers ask...

Nov 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Aviacode does not nickel-and-dime us because of how our relationship started. We have had a really...

Nov 2019
 Helpful

 or  to see details.

Director

Project Results

I wouldn't hesitate to use Aviacode again. They are our exclusive coding firm. I wanted an easy way...

Nov 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Aviacode has what appears to be a really well-guided process for selecting people overseas. A lot of...

Nov 2019
 Helpful

 or  to see details.

Director

Project Results

We have a manager who is over our area, and 100% of Aviacode's work is audited within 30–60 days....

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Aviacode's leadership is engaged. On several occasions, Aviacode has sent their top executives to...

Nov 2019
 Helpful

 or  to see details.

CEO/President

People and Knowledge

I am always willing to look at other vendors, but I am satisfied with Aviacode. They have good...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Tools and Methodology

We have had some concerns about how Aviacode has wanted to code certain things, and we have not...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Project Results

We have had independent groups audit Aviacode, and Aviacode has done well enough for us to keep...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We are very happy with Aviacode. We have had a good long-term relationship with them, and they are...

Oct 2019
 Helpful

 or  to see details.

CFO

ROI and Cost

I am very happy with Aviacode. Outsourcing our coding helped out cash flow.

Sep 2018
 Helpful

 or  to see details.

CFO

Relationship

I would recommend Aviacode. We have a good relationship with them, especially when we compare it to...

Sep 2018
 Helpful

 or  to see details.

Director

Relationship

We love Aviacode. They are the most authentic company, and their people have a lot of integrity. The...

Nov 2017
 Helpful

 or  to see details.

Director

Project Results

Aviacode has done a great job on the projects we have assigned to them. We have worked with them...

Nov 2017
 Helpful

 or  to see details.

Director

Relationship

Aviacode has really nice people. We work with several of the executives. If we tell them that we...

Nov 2017
 Helpful

 or  to see details.

Director

People and Knowledge

Aviacode is the most collaborative firm, and they have the nicest people. Working with Aviacode is...

Nov 2017
 Helpful

 or  to see details.

CFO

ROI and Cost

Aviacode's services have lowered our AR days by 12–13 days.

Nov 2017
 Helpful

 or  to see details.

CFO

Tools and Methodology

Aviacode's turnaround time is great. When we send something to them, they send it back to us within...

Nov 2017
 Helpful

 or  to see details.

CFO

Project Results

Aviacode has gone above and beyond what is expected of a coding agency. For example, in addition to...

Nov 2017
 Helpful

 or  to see details.

CFO

Tools and Methodology

Aviacode has been great ever since we started working with them. We have no complaints. We used to...

Nov 2017
 Helpful

 or  to see details.

CFO

ROI and Cost

Aviacode is very efficient. They do a much better job than we could.

Nov 2017
 Helpful

 or  to see details.

CFO

Tools and Methodology

I wish that Aviacode would provide more reports on their coding productivity. I haven't asked about...

Nov 2017
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Aviacode has definitely helped with our coding levels. We use an evaluation and management code that...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

Aviacode doesn’t provide us with any reporting. They also haven’t done any education, but they do...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We used Aviacode previously to audit our own coding. I sent them charts to review, and they told us...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Aviacode has had quite a bit of turnover this year. Also, their staff members aren't always trained...

Oct 2017
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

At the beginning of our contract with Aviacode, the vendor's executives worked really well with us....

Oct 2017
 Helpful

 or  to see details.

Manager

Project Results

Aviacode's outsourced coding services are very good. When we ask for certain things, they are very...

Oct 2017
 Helpful

 or  to see details.

Manager

Other Observations

We have permanent Aviacode people assigned to us. As far as I know, we send them everything other...

Oct 2017
 Helpful

 or  to see details.

Manager

Project Results

Aviacode's outsourced coding services work well for us. We are a small critical access hospital, and...

Oct 2017
 Helpful

 or  to see details.

Manager

Project Results

I have no issues with Aviacode's outsourced coding services. We do have reports that we can check. I...

Oct 2017
 Helpful

 or  to see details.

Manager

Sales and Contracting

We only send Aviacode what we need done. If we only have 3 patients in a day, we send them 3...

Oct 2017
 Helpful

 or  to see details.

Manager

Relationship

I have only one contact at Aviacode. We talk to that person, and then that person relays our message...

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

I do not review a lot of the coding. I really rely on Aviacode to do that. One thing that Aviacode...

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

The executives from Aviacode are really involved. They have total open communication with us.

Oct 2017
 Helpful

 or  to see details.

Director

Other Observations

Aviacode really wants to push some innovation, but unfortunately, because of internal circumstances,...

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

Aviacode has been really receptive. I appreciate that they investigate the concerns that we have. We...

Oct 2017
 Helpful

 or  to see details.

Director

Other Observations

Aviacode performs quality assurance reviews. We have access to one of their systems that allows us...

Oct 2017
 Helpful

 or  to see details.

Director

Other Observations

Because Aviacode is not on-site, they communicate with practices through email. If Aviacode's coders...

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

It is clear that Aviacode cares about the quality of their service and their customers. Their...

Oct 2017
 Helpful

 or  to see details.

Director

People and Knowledge

One or two of Aviacode’s coders don’t meet our expectations, and that is why we haven’t given the...

Oct 2017
 Helpful

 or  to see details.

Director

ROI and Cost

Aviacode does not nickel-and-dime us. They charge us a fair amount and provide good value.

Oct 2017
 Helpful

 or  to see details.

Director

Relationship

When it comes to engaging us, Aviacode does a really good job. One of their managers meets with us...

Oct 2017
 Helpful

 or  to see details.

Director

ROI and Cost

We did quite a bit of research before we signed our contract with Aviacode, so I know that...

Oct 2017