Chartis Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Operations, Value
We looked at our project very aggressively to see whether we could do an ROI to recoup our...
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Relationship, Operations
In thinking about how we navigated managing and changing the department with the context of working...
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Value
Chartis was pricey. When recommending Chartis, I would make sure folks know that they are getting...
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Relationship, Operations
When we had one person who we thought wasn't really hitting the mark for our team in the way the...
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Value
We had a global arrangement in the contract that covered all of the work Chartis would be doing,...
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Loyalty, Relationship
We did not consider other firms for our project. We have had some other relationships with Chartis...
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Relationship, Operations
Chartis didn’t always exceed expectations. Relative to other consultants, they exceeded expectations...
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Relationship
Chartis builds very good relationships with people that we work with, so they are almost like an...
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Operations
For the project, I feel like we are all learning together. I don’t know that any consulting firm is...
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Relationship
The technology for the project is constantly evolving, and Chartis doesn't come to the table with a...
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Relationship, Operations
One consultant’s ability to take a very complex financial model and put it onto one PowerPoint slide...
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Relationship, Operations
Chartis was great; they were very experienced. They exceeded my expectations. They really helped us...
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Relationship
Chartis was very good. We were able to put together some really good KPIs about how we are going to...
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Relationship, Services, Value
Our consultants from Chartis were phenomenal at communicating with our providers. They did a lot to...
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Relationship, Services, Value
We brought Chartis in to communicate often with our providers and leadership, and the firm's ability...
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Loyalty, Services, Value
We chose Chartis because of their ability to understand what we were trying to do; they seemed to...
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Loyalty, Services, Value
We chose Chartis because they were more acquainted with the local geography that we were working...
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Relationship, Operations
Chartis had one higher-up in particular who was just very knowledgeable. They brought a lot of...
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Relationship, Operations
Chartis has been helpful in multiple parts of our project, including figuring out the operating...
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Loyalty, Value
We talked to a couple of other firms, but we didn't do a full RFP. Chartis was kind of the only...
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Loyalty
We went with Chartis because it felt like they had better expertise in healthcare than other firms did....
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Services
There were times when I had to really lead Chartis in thinking more broadly, but there were other...
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Operations, Services, Value
Chartis delivered a workable, practical plan and increased awareness of business continuity. They...
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Operations, Value
We met all the components of the scope with Chartis. Those were fully achieved, and Chartis was very...
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Relationship, Services
We had an issue with Chartis, and they corrected it. They did not need to do that, but it reflected...
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Loyalty, Value
The engagement with Chartis went a little longer than we originally expected, but we were interested...
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Loyalty, Relationship, Services, Value
One of the reasons we selected Chartis that proved enormously beneficial was that we could have...
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Loyalty, Relationship, Value
I can’t get rid of one of the executives at Chartis. That is why we continue to use their solution....
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Loyalty, Relationship, Operations
I have recommended Chartis, especially some specific resources from the team that they gave us who...
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Value
The money we paid to engage with Chartis is a hard pill to swallow. I was hoping we would come in...
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Loyalty, Operations
With the preengagement work, that was obviously the courting season for us. I get part of that from...
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Relationship, Operations
During the time we engaged Chartis, a good portion of hands-on work was done with our teams. We had...
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Relationship, Operations
Chartis consistently met expectations. They exceeded them in some areas, but they certainly met our...
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Operations, Value
I scrutinized a couple of Chartis’ expenses. They made so many line items for us and were way more...
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Relationship, Operations
I think we could have used Chartis’ time better. We may have engaged them a bit too soon. Maybe one...
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Relationship, Services
We had one hiccup, and I reached out to the account lead about it. Within a very short amount of...
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Loyalty, Relationship, Operations
Our operating partner has a pretty robust bench of consulting companies that they have had great...
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Value
The biggest thing Chartis did that exceeded our expectations was bringing different ideas or...
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Relationship
I would highly recommend Chartis. There are probably two primary firms that deal with our type of...
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Value
With Chartis, the charges were prenegotiated and felt fair and reasonable, and there were no...
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Value
I definitely would use Chartis again. I was very satisfied with what Chartis delivered. Everybody...
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Relationship
We have a long-standing relationship with Chartis. I have seen them grow a lot and broaden the...
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Relationship
We have generally worked with one individual from Chartis, and the firm has changed their corporate...
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Relationship
Whether Chartis consistently exceeds expectations depends on what our expectations are. That is why...
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Value
Chartis is getting more expensive. When we first engaged, I could count on a certain cost per month,...
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Loyalty, Relationship
If we are going to do this engagement with Chartis, before the clock ticks, I want to know all the...
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Relationship, Services
This may be generally true, but post-pandemic, we operate pretty well in a virtual environment with...
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Relationship
I have a lot of respect for Chartis, but with any consulting firm, I always think about the person...
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Loyalty
Chartis was the go-to choice. We have used some other people for different aspects. We use another...
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Loyalty, Relationship
We have worked with Chartis, and we have a plan; we just need to execute against that. It is a...
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Relationship, Value
Chartis has a very specialized capability here. They know this space, our industry, and our...
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Relationship, Operations
Chartis brought industry perspectives and good facilitation into our own company. The firm is very...
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Loyalty, Services, Value
Chartis' services aren't cheap, but organizations get what they pay for. We knew that going in, and...
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Operations
Chartis remains one of the most impactful consultants for complex issues in our type of medical centers....
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Operations, Services
Some things that made Chartis stand out were their content, their expertise in the specific area...
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Relationship, Operations
Chartis has helped us create a comprehensive plan that has gone after multiple areas of potential...
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Services, Value
Chartis isn’t priced as high as some bigger firms, but the quality is as good or even better. To...
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Services
The firm is good about vetting people in advance. When I talk to Chartis, I recommend certain people...
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Relationship, Operations
When Chartis says they will do something by a certain date, they deliver. They know what has worked...
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Operations, Services
We get into some very detailed areas with Chartis, and if we want to go in a direction that isn’t...
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Loyalty, Value
We have been very satisfied with the multiple engagements we have had with Chartis.
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Relationship, Value
We work closely with the Chartis executives, and I'm always amazed. They come up whenever they need...
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Relationship, Operations
We had the A team from Chartis. The leaders really knew our market and were able to help...
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Loyalty, Relationship
We chose Chartis because we had previous experience with them, and they knew us. We were very...
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Relationship
I am really appreciative of Chartis. They are trying to be thoughtful, and they are not trying to...
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Value
In general, Chartis is expensive. It feels expensive to get all the things for an engagement, and it...
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Loyalty
Chartis won the work compared to other firms because they were more knowledgeable about the subject...
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Relationship, Operations
The only area for improvement for the project would have been to have more time spent with boots on...
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Relationship, Value
Chartis was thoughtful and easy to work with. They produced useful products, and they were timely....
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Operations
Chartis went above and beyond my expectations in that they really helped train a team of new...
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Relationship
Chartis went above and beyond when it came to questions that we needed to answer that weren't...
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Relationship
The Chartis staff members were so great when we engaged with them that we requested the same staff...
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Loyalty, Relationship
We went with Chartis because they have been working with health systems across the country that are...
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Loyalty
Chartis was very experienced, and that is why we brought them in. They were one of the largest...
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Relationship, Operations
Chartis was the most effective consultant in helping us improve our operations. We worked with some...
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Relationship, Operations
Chartis consultants were outstanding, but there were always opportunities. We had some staff members...
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Services
There were a few areas that didn't get quite to where we wanted with Chartis. When the firm left,...
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Relationship, Value
Chartis helped us create efficiencies in our staffing, and they helped us create a governance...
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