Chartis Healthcare Management Consulting Commentary
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Subject Expert
Warren Whitford
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Value
Chartis has a very specialized capability here. They know this space, our industry, and our...
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Relationship, Operations
Chartis brought industry perspectives and good facilitation into our own company. The firm is very...
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Loyalty, Services, Value
Chartis' services aren't cheap, but organizations get what they pay for. We knew that going in, and...
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Operations
Chartis remains one of the most impactful consultants for complex issues in our type of medical centers....
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Operations, Services
Some things that made Chartis stand out were their content, their expertise in the specific area...
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Relationship, Operations
Chartis has helped us create a comprehensive plan that has gone after multiple areas of potential...
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Services, Value
Chartis isn’t priced as high as some bigger firms, but the quality is as good or even better. To...
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Services
The firm is good about vetting people in advance. When I talk to Chartis, I recommend certain people...
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Relationship, Operations
When Chartis says they will do something by a certain date, they deliver. They know what has worked...
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Operations, Services
We get into some very detailed areas with Chartis, and if we want to go in a direction that isn’t...
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Loyalty, Value
We have been very satisfied with the multiple engagements we have had with Chartis.
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Relationship, Value
We work closely with the Chartis executives, and I'm always amazed. They come up whenever they need...
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Relationship, Operations
We had the A team from Chartis. The leaders really knew our market and were able to help...
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Loyalty, Relationship
We chose Chartis because we had previous experience with them, and they knew us. We were very...
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Relationship
I am really appreciative of Chartis. They are trying to be thoughtful, and they are not trying to...
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Value
In general, Chartis is expensive. It feels expensive to get all the things for an engagement, and it...
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Loyalty
Chartis won the work compared to other firms because they were more knowledgeable about the subject...
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Relationship, Operations
The only area for improvement for the project would have been to have more time spent with boots on...
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Relationship, Value
Chartis was thoughtful and easy to work with. They produced useful products, and they were timely....
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Operations
Chartis went above and beyond my expectations in that they really helped train a team of new...
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Relationship
Chartis went above and beyond when it came to questions that we needed to answer that weren't...
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Relationship
The Chartis staff members were so great when we engaged with them that we requested the same staff...
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Loyalty, Relationship
We went with Chartis because they have been working with health systems across the country that are...
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Loyalty
Chartis was very experienced, and that is why we brought them in. They were one of the largest...
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Relationship, Operations
Chartis was the most effective consultant in helping us improve our operations. We worked with some...
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Relationship, Operations
Chartis consultants were outstanding, but there were always opportunities. We had some staff members...
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Services
There were a few areas that didn't get quite to where we wanted with Chartis. When the firm left,...
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Relationship, Value
Chartis helped us create efficiencies in our staffing, and they helped us create a governance...
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Relationship, Operations
What I appreciated so much was when things paused, instead of the firm saying that everything was...
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Relationship, Operations
I don't think there was ever anyone from the firm saying that the project technically ended on a...
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Relationship, Operations
Chartis' people are very experienced. They did some great work to help us understand what other...
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Relationship, Operations
There were some little things that we could have scheduled better with the firm or that we could...
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Relationship, Operations
Doing an external assessment wasn't exactly part of the project, but the firm recognized how...
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Operations
The firm's slides are really dense. If there were a way to make them not as dense, that would be...
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Operations, Value
The firm's flexibility to change scope without it being a really big deal or becoming a whole...
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Relationship, Operations, Services
Whether it was via text, phone call, or email, the firm was just always available at a whim. They...
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Operations, Value
The deliverables from Chartis were neither inactionable nor actionable, and that was one of the...
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Operations
When we engaged with Chartis, they fully understood what we were trying to accomplish and, quite...
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Relationship, Services
The thing that Chartis is great about is their ability to do the work, the data, and all the other...
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Value
Chartis is still expensive, but in the long run, things will be okay, and I don't think Chartis is...
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Value
I would highly recommend Chartis. They are outstanding. We have a very complex funds flow, and the...
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Relationship
One of the things I would talk to somebody about in terms of just being conscious is to look at the...
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Value
Chartis definitely avoids charging for every little thing. Probably with no small amount of...
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Relationship
I have recommended Chartis before. The firm is very experienced regarding the specific business...
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Relationship
Chartis gave us a road map for quality and safety and things we needed to put into place, and they...
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Relationship, Operations
The Chartis people were very experienced, knowledgeable, and helpful. They had some sharp,...
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Relationship, Services
Chartis was willing to come on-site when we needed them, but everything was virtual, and most of...
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Relationship
A person from the firm came in and out. It was great. What was nice about the executive involvement...
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Loyalty, Operations, Value
The firm totally exceeded our expectations. We worked with a very strong board of business leaders,...
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Services
For whatever I asked the firm, like if I needed to understand a certain structure, they would...
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Services, Value
I definitely have received my money’s worth. When we went with this firm, we went to ask our overall...
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Operations, Services
For me, the purchasing process was very tricky, and I wanted to make sure that I brought the firm...
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Operations
Overall, the experiences were all predominantly positive. Just as in all areas, there are going to...
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Loyalty
The strategic plan was pretty well done. We are still using it, and we follow it every day, so it is...
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Relationship
Chartis is very experienced. They know what they are doing. I would buy Chartis' services again for...
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Operations
There were one or two areas that were low in terms of execution, but most of the areas were so high....
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Relationship
Chartis just knows our organization really well. They adapt to the needs of our organization, and...
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Loyalty, Services
Chartis knew the organization we wanted to know more about, and that is part of the reason we hired...
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Operations
Chartis delivered on the scope of work as outlined. It was timely, professional, and thorough. They...
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Relationship, Services
We worked with senior people at Chartis that we had worked with in the past, and those individuals...
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Relationship, Operations
I would tell someone asking about Chartis that they are a very competent, knowledgeable, boutique...
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Relationship
Chartis provided legitimate recommendations to us, but they were not things that could be acted on...
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Relationship, Operations
Chartis was heavily relationship oriented and invested in a longer-term partnership with our...
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Relationship, Services, Value
Chartis is certainly an expensive option, so not every organization can afford them. But I was happy...
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Relationship
Chartis brought expertise. They knew which rocks to look under in instances like telling us about...
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Relationship, Operations, Value
Some of the outcomes we have achieved with Chartis are improved leverage growth, increased...
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Relationship
The folks who are higher up the chain at Chartis are responsive, and they are there when we need...
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Value
One thing I like about Chartis is that they avoid charging for every little thing. They don't...
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Value
Some parts of our engagement with Chartis were extremely effective. We had huge outcomes on patient...
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Relationship, Operations
Chartis had an individual who was very experienced in this space, but we had to make a change...
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Operations, Services
A little more flexibility from Chartis at times would be good. When they are shooting down a...
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Operations
The engagement went well. It was probably not our best consulting engagement. Chartis was...
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Relationship
Chartis came in and helped us with a strategic vision that we already had, but I don't think that...
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Operations
What made our partnership with the firm strong was that we were working well toward the same goal....
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Relationship, Operations
Our project is still so new. There isn't a lot of intel out there, and the firm has really harnessed...
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Services
Our project is going very well. We are partway through it, so my only hesitancy is that it isn't...
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Relationship
Chartis is very experienced. This isn't their first engagement of our project type. Chartis has...
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Relationship
The people from the firm are good communicators and have good follow-through. Not everyone we have...
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Relationship, Services
We couldn't even distinguish Chartis from our team. The firm actually cared about fixing our...
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Relationship
Chartis brought forward recommendations to streamline things that were actionable, and we decreased...
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Services
When it comes to having things tailored to our benefit, I don’t want to be overly critical, but I...
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Services
Chartis produced everything that we were looking for and more. I wouldn’t say there were any gaps....
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Relationship
I am sure that Chartis is able to do short-term things, but they generally like to have a relationship....
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Value
Engagements are expensive for the return we get. That being said, my sense is that Chartis' rates...
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Relationship
Chartis is really good at being flexible, and they are always accommodating with the scheduling piece....
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Relationship
Chartis seems to be willing to work with clients on creating a scope and scale of a project that...
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Relationship
We have had exceptional access to Chartis’ leadership, and the firm has helped us achieve some big...
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Relationship
Overall, I dislike consultants and have had very little use for them over the course of my career....
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Operations
Having the firm come on-site was helpful. We always found that to be very advantageous for them to...
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Relationship, Value
Two outcomes were for sure improved customer experience and improved staff experience. Hiring...
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Relationship, Operations
The consultants I worked with closely did a really good job of listening to our unique issues and...
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Operations
The firm could have helped us make decisions faster. They did the best they could, but we probably...
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