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Cognizant Extended Business Office (Bolder) Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Manager

Relationship

Cognizant represents their clients and keeps them involved. We have received very few complaints...

Dec 2020
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Manager

Tools and Methodology

Other than the vendor being acquired, we have no concerns with them. The acquisition afforded the...

Dec 2020
(0)
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Manager

Relationship

The vendor has expanded their technology to include a lot of advanced technology. I have been most...

Dec 2020
(0)
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Manager

ROI and Cost

Cognizant definitely avoids charging us for every little thing. The vendor is very fair.

Dec 2020
(0)
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Manager

Relationship

Overall, I would give the vendor a very high score. They are doing really well. I am not an easy...

Dec 2020
(0)
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Director

Tools and Methodology

We have a blended program for self-pay bad debt. Bolder handles our self-pay early-out payments and...

Dec 2020
(0)
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Director

Project Results

I didn't have any problems with Bolder Healthcare Solutions' self-pay services or reporting. I...

Jul 2020
(0)
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Director

Other Observations

We had to cut costs, so we asked another vendor to do some of what Bolder Healthcare Solutions was...

Jul 2020
(0)
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Director

Relationship

Since Cognizant took over Bolder Healthcare Solutions, I have been concerned with the staffing and...

Jul 2020
(0)
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Director

ROI and Cost

We aren't buying Bolder Healthcare Solutions services again because of the cost. If their services...

Jul 2020
(0)
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Director

Project Results

Bolder Healthcare Solutions' work with Medicaid eligibility falls behind other work they have done...

Jul 2020
(0)
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Director

Relationship

Bolder Healthcare Solutions has gone through some leadership changes, and while their performance...

May 2020
(0)
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Director

People and Knowledge

It is difficult for Bolder Healthcare Solutions to know what a customer's strategic play is because...

Mar 2020
(0)
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Director

Future Outlook

The company was different when we first went with them, and then they became Bolder Healthcare...

Mar 2020
(0)
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Director

ROI and Cost

Bolder Healthcare Solutions is middle of the road with pricing. We didn't get excessive charges for...

Mar 2020
(0)
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Director

Lessons Learned

The vendor has a great place within the revenue cycle, but sometimes it is hard to make sure...

Mar 2020
(0)
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Director

Relationship

At one point, one of our employees was having regular meetings with Bolder Healthcare Solutions, and...

Mar 2020
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VP/Other Executive

Relationship

It is really helpful when we have available leader resources and availability for any kind of...

Mar 2020
(0)
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VP/Other Executive

Other Observations

Our strategy is to rely less on vendors and hire more resources, but that strategy is not correlated...

Mar 2020
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