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Extended Business Office Services 2024
How Are Provider Organizations & Firms Responding to New Market Pressures?
Author
Mollie Hunt
Author
Jonathan Christensen
Author
Shawn Howell
Provider organizations are facing intensifying revenue cycle complexity, payer relations, cost pressures, and staffing shortages, along with the resulting loss of resources and expertise. To find relief from some of these pressures, many are seeking outsourced extended business office services (EBOS) offered by firms that can execute revenue cycle management (RCM) work more economically and with greater efficiency than organizations can in-house. To share insights into a shifting market, this report provides (1) an update on client satisfaction and adoption and (2) a look into provider plans for outsourced revenue cycle services and satisfaction with offshore resources.
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Key Findings:
- PwC Excels in Performance Visibility & Relationships; AGS Health Improves Client Partnerships
- For Smaller Organizations, R1 RCM’s Partnership Drives Meaningful Outcomes; TruBridge & Savista* Fall Short Due to Inconsistency
- Nearly One-Third of Organizations Plan to Expand Outsourcing within Their Revenue Cycle
- Offshoring Generally Perceived Negatively, but Most with First-Hand Experience Report Benefits
Writer
Carlisa Cramer
Designer
Jessica Bonnett
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.