TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
Cognizant is reaching out to me to try to build a workflow. It just shouldn't be a new experience...
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Loyalty, Product
There isn't really a good workflow for denials management in the solution. We have to run a series...
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Product, Value
I would love to use the clearinghouse to its fullest, like to look for a patient's eligibility. But...
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Product
Doing secondary billing with the clearinghouse is hard. I don't do it a lot because I feel like that...
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Product
We love the clearinghouse. Everything works great. It is very convenient. I love that I can go back...
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Relationship
TriZetto is great. In the last few months, I have had to reach out to a couple of vendors, and one...
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Culture
I haven't had any new technology from Cognizant, and nobody has put forth anything. If they have it,...
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Relationship
Our technology person always has issues getting Cognizant to answer questions. We went live with the...
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Product, Value
The strengths of Cognizant's system are that it is reliable, seems cost-effective, and works well in...
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Loyalty, Product
I might not get Cognizant's clearinghouse if I were doing things again because the...
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Operations, Product
The reports and insights don't seem very obvious. There has been no real training with those things....
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Relationship, Product
We have a really good relationship with Cognizant. Their reporting systems are great. We can pull...
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Product
We have had a few issues with submitting secondary claims. That is the only problem we seem to have....
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Product
I am highly likely to recommend the system. I would tell others about the ease of use and that...
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Relationship
We have had great experiences with the vendor's web and phone support. Whenever we call with an...
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Product
I am completely satisfied with the way the system manages denials. The only problem I have is that...
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Relationship
Cognizant's system is very easy to operate. Users don't need to be computer gurus to work it. I have...
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Product
I wish the system had better notifications when there was a denial, like a pop-up or a home-screen...
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Relationship
When Cognizant says they keep current with the new insurance companies and can do ERAs and...
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Loyalty, Product
Prior to Cognizant's system, we worked with a different clearinghouse, and I don't think it was...
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Loyalty, Relationship
The one thing I'm concerned with is that Cognizant is incredibly difficult to get in touch with. If...
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Operations
I had to get some support from Cognizant with training on a new process that we had to learn for...
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Product
There are a couple of functionalities that still aren't perfect with Cognizant's clearinghouse. It...
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Product
In the time we have had Cognizant's system, there has been improvement. The product used to be a...
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Product
With my old system, I liked that I could force something to go through. Cognizant's system won't let...
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Operations
We expected our implementation of the system to be hard. The person from Cognizant that I dealt with...
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Operations
I didn't get a lot of training for the system. I don't know whether our calls with the vendor were...
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Relationship, Operations
I haven't needed support since we went live with TriZetto Provider Solutions Clearinghouse, but...
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Value
I have always had good experiences with Cognizant. We used them years ago. We moved away for a...
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Loyalty
The system does what we thought it was going to do. I plan on never changing systems again unless I...
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Operations, Product
TriZetto Provider Solutions Clearinghouse is integrated, and I rarely have to go to the vendor's...
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Relationship, Operations
The Cognizant representative who helped us set everything up was very helpful. Switching over to a...
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Product
TriZetto Provider Solutions Clearinghouse is pretty basic. If a user can't figure it out, then that...
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Relationship, Operations
When I go in to the system, there are a lot of emails from Cognizant with information about things...
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Product
I have been using the product for many years, and I love it.
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Product
I have used a number of clearinghouses throughout my long career, and TriZetto Provider Solutions...
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Operations
The product is easy to use, and Cognizant has great training.
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Operations, Product
I find the onboarding on new insurance companies challenging.
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Relationship, Product
We are truly satisfied with the product, its functions, and the vendor's support.
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Value
Cognizant is well worth the money we pay them. The product is very accurate and helpful.
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Product
Some claims are rejected up front, even if there is no issue with them.
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Relationship, Product
Cognizant has always been ahead of the game. During the change from ICD-9 to ICD-10, our claims were...
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Product
I have been using TriZetto Provider Solutions Clearinghouse for several years, and I have...
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Product
Some of Cognizant's tools are locked behind paywalls, and that is inconvenient. However, I can still...
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Operations, Product
The system is very straightforward. Finding payments is simple. The claims submission process is...
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Product
The system's reporting is not that strong. Cognizant has some add-ons, like denial management. It...
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Relationship
Sometimes Cognizant’s support is not great. When the customer first transitions onto the system,...
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Product, Value
If we need to resubmit a claim through the system, there is a charge.
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Product
I am satisfied with the system. The only thing that I have an issue with is that some insurance...
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Product
I am satisfied with the system, and Cognizant does a lot of upgrades. I like the crossover between...
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Product
We would like to have connectivity between this solution and our financial system. It would be good...
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Relationship, Product
Now that AI is everywhere, we hear from other companies and get emails all the time about what their...
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Relationship
The work that Cognizant does is good. We have connectivity. Whenever we reach out to them, their...
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Product
The product works smoothly. I like how easily we can get to the website and get reports.
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Value
Cognizant charges for a bunch of things, but they don't nickel-and-dime us.
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Relationship, Product
I would like to see a wider date range for reports. Right now, Cognizant only lets us do 60 days....
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Relationship
Cognizant has been great. They are easy to get in touch with, and they are always there if we have...
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Culture, Value
Cognizant just charges us whatever is in our contract. They are fair. They charge us whatever is...
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Relationship
I like Cognizant. Usually if I have a question, I get pretty quick responses from them. Sometimes it...
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Product
The product works really well with the other system we use in our office.
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Culture, Loyalty, Relationship
We have a payer who is changing everything around, and I don't know exactly what is happening at...
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Product
I like the product in general. It is easy to submit claims, and it is user-friendly for the most...
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Relationship
What makes Cognizant so good in these areas are their client representatives. We have a client...
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Culture, Value
Cognizant has tiers for pricing, so everything within our tier is fine, and anything outside our...
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Relationship, Product
The clearinghouse is fully integrated with our patient accounting system, and my current client...
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Relationship
Things haven't been the same since Cognizant bought TriZetto. I miss the small TriZetto group.
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Relationship, Product
The only downside of the system is that Cognizant is only open for check support during regular...
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Product, Value
I would probably buy the system again. My only hesitation is that I have heard that some billing...
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Value
There is a charge for everything that Cognizant does, like claims submissions, processing ERAs, and...
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Product
The system updates seamlessly, so whenever I log in, I expect it to be on the most current version....
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Relationship
The customer service people are superb; I have yet to call and get someone who can't help me within...
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Product
There are often very generalized denial codes, and TriZetto Provider Solutions Clearinghouse doesn't...
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Product
I like the eligibility in TriZetto Provider Solutions Clearinghouse, and I like the insurance...
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Culture, Relationship
We had an issue with an insurance company trying to get something integrated, and I reached out to...
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Value
I would buy TriZetto Provider Solutions Clearinghouse again because of the integration feature with...
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Operations
When we first started with the system, I think its startup process was a little bit rough. I don't...
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Product
One thing that could be improved is the way some payments come through the system and get downloaded...
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Product
Cognizant's solution could be a little more user friendly. The vendor's website could also be a...
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Relationship
It is rare that we have to contact Cognizant because we don't usually have any issues when we need...
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Relationship, Product
The vendor's core strengths are the denials and turnarounds. I have no problem with them. We are...
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