TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
When it comes to implementation services and upgrades, I would say TriZetto is very good at...
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Product
We would definitely buy this solution again. TriZetto Provider Solutions Clearinghouse is easy to...
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Relationship
TriZetto’s contact form is very simple. We just choose our support type, put in our information, and...
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Value
TriZetto has offered different services that I know would ultimately end up costing more money. The...
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Relationship, Product
The process to send and receive is pretty simple, and everything other than a couple of things has...
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Product
There are too many payers that I have not really received statuses on. TriZetto Provider Solutions...
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Product
My suggestions for improvement would probably revolve around the EDI provider enrollment portal for...
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Relationship
I haven't had any problems except recently when there was an update and something happened, but I...
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Product
TriZetto Provider Solutions Clearinghouse is really easy to use. I can get it from home or the...
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Loyalty, Value
We are not changing anything. I don't have time to learn and don't want to learn anything new. I...
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Loyalty, Relationship
Everybody I have worked with at TriZetto Provider Solutions is good, even if they can't get the...
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Relationship
The Change Healthcare cyberattack didn't have a huge impact on TriZetto Provider Solutions. The...
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Product
There are some things that TriZetto Provider Solutions can't provide for us, like electronic...
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Relationship, Value
The vendor gives us a lot of updates on a daily basis. They have a little messaging center....
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Product, Value
We like everything we have with TriZetto Provider Solutions. We haven't gotten hit with too much in...
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Product
There are a couple of reports that we are not able to get that I would like to see improved, but I...
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Relationship
I don't really have any issues with TriZetto Provider Solutions. They never come in, and they never...
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Product
I love that the EOBs download into the system and are automatically posted. Also, I get a list of...
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Relationship
The phone and web support for TriZetto Provider Solutions can be a little harder to get to than...
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Product
For what I use, everything works well together, I haven't had any problems. Everything runs about as...
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Relationship
TriZetto Provider Solutions’ customer service for one ranks extremely high because they are always...
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Value
The product is good. It is definitely worth our money. We were doing a lot of things by hand before...
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Relationship
I wish we had a representative from TriZetto Provider Solutions who would follow up with us and ask...
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Loyalty
I hope that my overall satisfaction with the system will improve with the integrations that will be...
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Relationship, Operations
The vendor has queues that we can work through. I like the way those are set up. I also like the...
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Relationship
I have had some issues with the system, but those may have been due to user error on my part. The...
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Operations, Product
I like the system because it is a simple program once users learn how to use it, and the vendor is...
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Product
I use SimpleClaim, so all I really need to know is whether something got submitted and what the date...
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Value
With TriZetto Provider Solutions Clearinghouse, I get so many claims per month, and then there is a...
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Loyalty, Operations
We are implementing the denials management piece. Initially, we weren't able to see any data. I was...
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Relationship
I don't expect a lot of promises from TriZetto Provider Solutions. They do what they do, and they do...
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Value
The vendor doesn’t avoid charging for every little thing. With our last PM system, there was a lot...
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Loyalty, Relationship
When we were with other vendors, I was dissatisfied with their customer service and ability to help...
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Culture, Relationship
TriZetto Provider Solutions works. We got some packages and add-ons through the transition from our...
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Value
I haven't had any issues with TriZetto Provider Solutions. If I did have any issues, then I could...
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Operations
I don't know of anything right now that could be improved in TriZetto Provider Solutions...
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Product
TriZetto Provider Solutions Clearinghouse is very easy to use. I like the fact that our claims go...
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Product
Managing the claims process is easy with TriZetto Provider Solutions Clearinghouse. I like that I...
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Relationship
I hardly ever have issues with TriZetto Provider Solutions. On the rare occasion that I get a...
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Product
The vendor’s integration is good. At one point, we had to transfer from one username to the next...
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Value
If it weren’t for TriZetto Provider Solutions Clearinghouse, we wouldn't get more than half of our payments....
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Culture, Loyalty
Unless TriZetto Provider Solutions raises their prices a lot and forces me out, I will continue with...
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Product
I don't use a lot of the vendor's stuff. I pull down the EOBs and send my claims, and that is it....
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Culture, Relationship, Operations
I wasn't happy that the vendor bumped up their yearly service fee. There could have been more...
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Culture, Relationship
I would like an easier way to get missing remittances. Sometimes, a remittance is missing, and we...
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Operations
The implementation services were excellent. The vendor was timely and accurate. They had a very easy...
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Product
The interoperability of the product is excellent. It speaks to one of our other systems, and the...
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Product
I like to do a quick lookup for insurance carriers and payer IDs. If a payer ID is 12345, that is...
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Relationship
Our most important need is getting our remittances and seeing our remittance advice. When something...
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Relationship
The principal reason I would buy the product again is reliability. The website is always up....
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Loyalty
The vendor said they were going to get a certain connection after the Change Healthcare cyberattack,...
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Value
TriZetto Provider Solutions does charge for every little thing, but that is because of their...
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Operations
I don't have issues after the vendor does an upgrade, and I never need help. We are very satisfied...
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Relationship
The vendor is absolutely proactive. We are highly satisfied with their proactivity, especially with...
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Product
The strength of the claim statusing functionality is a bit of an issue. I have to call the payer...
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Relationship, Product
The system worked well for our purposes. I wish I could help the vendor with things that need to get...
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Relationship
I haven't had any issues with TriZetto Provider Solutions, and I like working with them. All of...
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Relationship, Product
A couple of times, when I have needed to find something older than a few years, I haven't been able...
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Loyalty
TriZetto Provider Solutions is part of our long-term plans because when we send our statements, the...
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Operations
The solution is pretty easy. It is self-explanatory. When we go through the tabs, there is not a...
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Relationship
The support from TriZetto Provider Solutions is good. If I ever do need help, they are always there,...
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Relationship
The quality of support varies. If we call and get a person with experience and knowledge and they...
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Operations, Product
The overall quality of the product is good. The product is easy to use and quick to learn. It is not...
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Relationship, Operations, Product
I never receive any updates or communication about the updates. So I just don't know whether the...
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Product
Briefly, the vendor was involved in integration with our EMR, but it was more of our EMR vendor...
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Relationship
TriZetto Provider Solutions is a big organization. We just have to navigate the organization and...
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Value
I’m not seeing the benefits and the return with TriZetto Provider Solutions. The vendor’s charges...
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Culture
I dealt with the sales representative, the person who helped me to sign up with TriZetto Provider...
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Operations
There was no implementation involved. We had to do our own research. TriZetto Provider Solutions...
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Culture, Relationship
Whenever I have had to call TriZetto Provider Solutions and ask them a question to get something...
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Relationship
I have worked at a billing office in the past that has utilized various billing clearinghouses. Many...
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Product, Value
I have never had a problem with TriZetto Provider Solutions. I submit the bills, the bills go to the...
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Product
We use TriZetto Provider Solutions' product because it links up with our software and gives us more...
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Product
The features we find beneficial in TriZetto Provider Solutions' product are the claims payments. We...
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Value
The problem is the vendor charges for the different features in the clearinghouse. Some of the stuff...
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Relationship
We don't really have any problems getting claims back from the system. We do have some rejected...
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Operations, Product
When TriZetto Provider Solutions does upgrades, the upgrades are not always the friendliest. Every...
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Operations, Product
The system is great and very easy to use. I wish everything went through it.
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Relationship
I have never had a complaint about the product. We are satisfied with the vendor’s statusing...
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Relationship, Product
My staff has always been very happy with the vendor’s clean claims rate. They are very proud and...
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Relationship, Operations
There were some technological changes in our software, and there was a question about how...
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Relationship
When we call customer service numbers, the people are in a hurry to get rid of us because they get...
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Relationship, Product
When the vendor’s technology has changed, they have been ready. We have never had a situation where...
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Operations
We didn’t have any issues at all with the implementation. TriZetto Provider Solutions was really...
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Relationship
Our support person is really great when I have questions and gets back to me on those. They are...
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Relationship, Product
The only stability issue we have is with the eligibility product. I don't know that the issue is...
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Product
We can see a lot more data with TriZetto Provider Solutions Clearinghouse than we could with our...
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Product
We just drop files back and forth with TriZetto Provider Solutions. I have never been approached...
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Relationship, Operations
Every interaction I have had with the vendor's team has been great. The person that I deal with who...
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Culture
The person that I worked with in the beginning from TriZetto Provider Solutions was very responsive...
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Relationship, Product
The functionality in the clearinghouse solution is great for me. I don't have any issues with the...
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Operations, Product
The quality and effectiveness of the tool is great. The one thing for me is when it comes to...
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Value
We contract with multiple different clearinghouses based on the provider that we manage. Everything...
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Product
I would love more connection with other entities to be able to push and pull a claim forward or push...
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Relationship, Product
The solution is excellent with everything. I deal with a few clearinghouse systems, and TriZetto...
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Product, Value
The system does everything that I want it to. I don't have any complaints about it, and the system's...
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Relationship
Sometimes, we will be on hold with the vendor's support people for quite a bit. We can spend up to...
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Operations
One thing that I have trouble with is that I don't understand a lot about the system, but TriZetto...
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Value
The vendor's charges could be fairer and based on usage when it comes to claims processing. We have...
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Relationship
The vendor is pretty up front when it comes to availability and new products. They are also pretty...
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Product
The system is very convenient and easy to use. We log in, press a few buttons, and get the...
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Relationship
One thing that I don't like about the system is that the vendor doesn't offer any support after...
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Relationship, Product
We have been very pleased with the solution. We haven't had any problems with remittance management...
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Relationship
Anytime we have tried to talk to the vendor's customer service people, they have been very...
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Operations, Product
I have trained myself on the solution just by using it. I don't know whether there is any kind of...
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Operations
In the rare times when I have a question, it is answered, and I have not had a problem finding...
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Relationship
We don't have very many issues with the vendor. They are a pretty good company, and I get responses...
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Operations, Product
The product is pretty easy to use. I have liked it from day one, and we have gotten used to it. I...
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