TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary

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With Cognizant, I’m happy with everything. I have no issues. Things are only getting better.

Cognizant doesn’t really do one-on-one training. They do online training. We register for it and...

Cognizant’s support is very slow and can take a couple of days.

I have been with the vendor for years, and I have hardly ever had an issue with the system. I am...

Cognizant’s support used to be great, but the last couple of times I had to call, I spoke to a...

I don't know how much we pay for the system. The client relationship is kind of unusual.

Generally, TriZetto Provider Solutions Clearinghouse is good. It's a little technical. I have a lot...

One thing the vendor could do is improve the appeals process. With other clearinghouses, if a claim...

Where Cognizant needs to improve is their secondary billing. When we have a primary claim and then...

With TriZetto Provider Solutions Clearinghouse, we maintain a strong uptime across all our service...

With Cognizant, we have much more of a partnership relationship than with bigger vendors. They've...

It's pretty easy to contact the vendor and get support from them. They're relatively timely. I have...

I wouldn't leave Cognizant because I trust them with what I need. I trust the data. I trust that it...

Cognizant is very transparent about everything they do. They're very trustworthy, and setting things...

TriZetto Provider Solutions Clearinghouse is incredibly user friendly and very transparent. The user...

The price walls are sort of a pain, but that's beyond my control. Certain features are locked behind...

The last time that I used the vendor's support, it kind of left a sour spot. I haven't used it since...

I had considered replacing the solution because of an issue I was having with it, but the issue was...

Some things in the solution aren’t absolutely clear about where we need to go. I went through some...

Other than one issue that I had recently, I'm extremely pleased with how the solution works and...

Cognizant did an update on Medicare eligibility polls, and we had some issues with Medicare that...

The Cognizant tier-one representatives are usually good. But it’s frustrating when issues have to be...

The main issue that I have with Cognizant is when I can't get things resolved. Many of the denials...

To me, it looks like nothing has changed with TriZetto Provider Solutions Clearinghouse. In all the...

One issue we've had with TriZetto Provider Solutions Clearinghouse is aggravating. It's like we hit...

There's an area in TriZetto Provider Solutions Clearinghouse that is supposed to be for the doctor,...

I hear people complain that the solution costs more than our old system. But there are a lot of...

Training from Cognizant was just an email that told us how to sign up for stuff. The challenge with...

I don't have anything specific that Cognizant could do to improve their solution. The only thing I...

I have been calling Cognizant lately. I try to call fairly often just because there have been times...

We have no issues with the vendor's service.

I’ve not had experience with another third-party billing software, so Cognizant's solution is my...

Cognizant’s support people always follow up to make sure the issue we contacted them about was resolved....

There are some insurance companies where we're still not able to import our ERA directly. We still...

Most of our staff members are new, so the most important thing for us is getting trained on...

Cognizant’s training involves them giving us an online video to watch, and then we figure out how to...

Every communication with Cognizant is electronic. I have to open a ticket through the website and...

I haven’t used denials management much in the system, but we’re still working through some kinks...

We get email messages all the time from Cognizant if a payer isn’t working today because of some...

I’ve already recommended the system a thousand times. People ask me what I use, and I tell them how...

We're working on our claim rejections and submitting our claims, and the rejections that come in are...

I've only had one incident, but anytime I've had an issue, it's been fixed immediately. I just have...

With training, the vendor showed me what to do and walked me through a couple of things. They...

We're a very small practice, and I wear many hats, so I try to build the easiest possible processes....

Cognizant goes above and beyond quite often. We had an insurance claim that we were trying to...

If Cognizant weren’t fair and transparent with their charges, we would have changed vendors by now....

I don't even know whether this is possible to address, but there are times when the denial...

Every time we've done training with Cognizant, the training is so broad. We need more one-on-one...

We got a new PM system, but we started having issues with it and the eligibility files that we're...

We've never had any issues with Cognizant’s customer service people. They’re phenomenal. They are...

We’ve been looking at other solutions, and we’ve seen some that would let us stop a claim before it...

I don't hear much about Cognizant’s future road maps, and I do try to stay on all of their posts...

Cognizant charges a flat fee. We don't get overages for running eligibility or anything like that....

It's not hard to use the clearinghouse. There's nothing to train on. If someone knows how to use a...

Cognizant has a product that is geared more toward hospital billing, and I’ve looked at moving to it...

With the solution, we can have a parent site and all these child sites, and we can set up our...

I've been very happy with the clearinghouse, and when we’ve wanted to do something new or weird,...

I love the solution, and I haven't really seen a difference since the product went under Cognizant....

Cognizant’s pricing is very clear. I've had a good contract for a long time. There are increases...

One of our hospitals changed EHRs several years ago, and they were pushing me to change...

We have no issues with the system and have found it to be fairly easy to use and maneuver. We...

We actually use a third party for our revenue cycle services. They handle the scrubbing and billing...

A lot of people want to use TriZetto Provider Solutions Clearinghouse. The platform offers much more...

CMS introduced a new attestation requirement for organizations using clearinghouses for eligibility...

Aside from Cognizant's support, I think TriZetto Provider Solutions is a great product. When I had...

I like how we can look up the status of claims in the system. However, the reason a claim gets...

I don't even know whether this is something that could be done, but it would be helpful to be able...

I would definitely highlight that if someone does need to reach out to Cognizant, they are...

Cognizant's clearinghouse is the only one I've ever used, so I have nothing to compare it to, but...

I haven't had much training, and the one little bit that I had was extremely thorough. It would be...

We have meetings with our Cognizant representative, and we are all really satisfied with them. We...

If we have to change information in the system, we have to have the vendor do it because we don’t...

I don't really understand the EDI side of everything. There are a lot of ins and outs with the EDI...

We’ve hardly had any problems with Cognizant, and our representative is really good at helping us...

I don't know what the system costs a month, and I have to keep removing providers because we get...

The software is easy to use. We're pretty happy with the solution, and we get quarterly reports.

The way that Cognizant rejects claims is really good. I can see why things are getting rejected. The...

When we have issues, Cognizant likes to push paper resources, but sometimes we just need a little...

Overall, the vendor's people are great. They're responsive. The software is clear. I don't have any...

I do not use everything in the software. I think I could do a lot more. I use just a few things. But...

Cognizant answers me right away. They're quick, and they know what they're talking about. I don't...

The vendor is very responsive and accurate. They're fast. I don't have tons of extra time, and if I...

The Cognizant system is clean. It does what we want it to do, and it answers what we want it to...

Sometimes the solution doesn’t communicate with my program. I'll see something in the solution, and...

I didn't get trained directly by Cognizant. There's probably more that I could know about the...

We get our money’s worth because the system saves us a lot of time. We have to verify that all the...

The system is convenient in the sense that we can run one report, and then it runs all through the...

My advice for those looking at using the system would be to get trained more thoroughly....

If I have a question, I call Cognizant and talk to them, and they help me figure things out. They...

I've not had any issues with the solution, and that is nice. It’s easy to find and pull up...

Right now, the vendor is having issues with claim statusing. There has been an issue with certain...

I am satisfied with the service received. I have worked with this clearinghouse for a long time and...

We do not do any edits in the system, so that is a downside, and we instead do everything through...

Making that connection with Cognizant analysts to help us evaluate clean claims trends, automation,...

We have had a lot of outages with the solution. There are things it cannot pull, and that is why I...

Some of the processes in the solution are very manual. For example, credentialing and putting in all...

The clearinghouse meets our needs. We’re very small. We’ve gotten smaller over the years. When we...

Switching programs is never easy. We’ve been getting smaller, so I don’t run that much through...

We have been happy with the system. Cognizant has always tried to help when I have had issues. I am...

The clearinghouse is easy to use. I’ve only had a few issues. There was one issue with trying to get...

I was not thrilled with Cognizant’s yearly flat fee going up like it did when we just keep getting...

I don't engage myself and look at what Cognizant's training opportunities are, but they have live...

I'm not satisfied with Cognizant's denials management. They're not very helpful, and they never seem...

We’re so embedded with the firm now that it would take too much energy to change.

Sometimes I work into the night, and with Cognizant, there is no help after hours Monday through...

We're not getting the information we need about denials from the solution. When we bring that up to...

I like that we submit the claims in the solution, and then they go out the door almost immediately.

If I were making the choice today, there are some other options out there that are a little better...

We are happy with claim submissions, receiving payments, and resolving rejected claims.

Cognizant's product is excellent. Cognizant has great communication and resources.

I do not feel like TriZetto is fair or transparent with pricing. They announced a price increase for...

Cognizant's training program is average, and TriZetto Provider Solutions Clearinghouse does the...

Enrollment is included in Cognizant's clearinghouse and works okay, but not great, and the same...

Cognizant's clearinghouse is adequate overall, and it is generally easy to make changes when issues...

I have to send questions to Cognizant here and there, and they are always good about getting back to...

When we get rejections from TriZetto, I don’t always understand what the rejections are all about....

Cognizant is reaching out to me to try to build a workflow. It just shouldn't be a new experience...

There isn't really a good workflow for denials management in the solution. We have to run a series...

I would love to use the clearinghouse to its fullest, like to look for a patient's eligibility. But...

Doing secondary billing with the clearinghouse is hard. I don't do it a lot because I feel like that...

We love the clearinghouse. Everything works great. It is very convenient. I love that I can go back...

TriZetto is great. In the last few months, I have had to reach out to a couple of vendors, and one...

I haven't had any new technology from Cognizant, and nobody has put forth anything. If they have it,...

Our technology person always has issues getting Cognizant to answer questions. We went live with the...

The strengths of Cognizant's system are that it is reliable, seems cost-effective, and works well in...

I might not get Cognizant's clearinghouse if I were doing things again because the...

The reports and insights don't seem very obvious. There has been no real training with those things....

We have a really good relationship with Cognizant. Their reporting systems are great. We can pull...

We have had a few issues with submitting secondary claims. That is the only problem we seem to have....

I am highly likely to recommend the system. I would tell others about the ease of use and that...

We have had great experiences with the vendor's web and phone support. Whenever we call with an...

I am completely satisfied with the way the system manages denials. The only problem I have is that...

Cognizant's system is very easy to operate. Users don't need to be computer gurus to work it. I have...

I wish the system had better notifications when there was a denial, like a pop-up or a home-screen...

When Cognizant says they keep current with the new insurance companies and can do ERAs and...

Prior to Cognizant's system, we worked with a different clearinghouse, and I don't think it was...

The one thing I'm concerned with is that Cognizant is incredibly difficult to get in touch with. If...

I had to get some support from Cognizant with training on a new process that we had to learn for...

There are a couple of functionalities that still aren't perfect with Cognizant's clearinghouse. It...

In the time we have had Cognizant's system, there has been improvement. The product used to be a...

With my old system, I liked that I could force something to go through. Cognizant's system won't let...

We expected our implementation of the system to be hard. The person from Cognizant that I dealt with...

I didn't get a lot of training for the system. I don't know whether our calls with the vendor were...

I haven't needed support since we went live with TriZetto Provider Solutions Clearinghouse, but...

I have always had good experiences with Cognizant. We used them years ago. We moved away for a...

The system does what we thought it was going to do. I plan on never changing systems again unless I...

TriZetto Provider Solutions Clearinghouse is integrated, and I rarely have to go to the vendor's...

The Cognizant representative who helped us set everything up was very helpful. Switching over to a...

TriZetto Provider Solutions Clearinghouse is pretty basic. If a user can't figure it out, then that...

When I go in to the system, there are a lot of emails from Cognizant with information about things...

I have been using the product for many years, and I love it.

I have used a number of clearinghouses throughout my long career, and TriZetto Provider Solutions...

The product is easy to use, and Cognizant has great training.

I find the onboarding on new insurance companies challenging.

We are truly satisfied with the product, its functions, and the vendor's support.

Cognizant is well worth the money we pay them. The product is very accurate and helpful.

Some claims are rejected up front, even if there is no issue with them.

Cognizant has always been ahead of the game. During the change from ICD-9 to ICD-10, our claims were...

I have been using TriZetto Provider Solutions Clearinghouse for several years, and I have...