TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product, Value

If we need to resubmit a claim through the system, there is a charge.

Apr 2025
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Analyst/Coordinator

Product

I am satisfied with the system. The only thing that I have an issue with is that some insurance...

Apr 2025
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Analyst/Coordinator

Product

I am satisfied with the system, and Cognizant does a lot of upgrades. I like the crossover between...

Apr 2025
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CFO

Product

We would like to have connectivity between this solution and our financial system. It would be good...

Apr 2025
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CFO

Relationship, Product

Now that AI is everywhere, we hear from other companies and get emails all the time about what their...

Apr 2025
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CFO

Relationship

The work that Cognizant does is good. We have connectivity. Whenever we reach out to them, their...

Apr 2025
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Manager

Product

The product works smoothly. I like how easily we can get to the website and get reports.

Apr 2025
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Manager

Value

Cognizant charges for a bunch of things, but they don't nickel-and-dime us.

Apr 2025
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Manager

Relationship, Product

I would like to see a wider date range for reports. Right now, Cognizant only lets us do 60 days....

Apr 2025
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Analyst/Coordinator

Relationship

Cognizant has been great. They are easy to get in touch with, and they are always there if we have...

Mar 2025
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Analyst/Coordinator

Culture, Value

Cognizant just charges us whatever is in our contract. They are fair. They charge us whatever is...

Mar 2025
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Analyst/Coordinator

Relationship

I like Cognizant. Usually if I have a question, I get pretty quick responses from them. Sometimes it...

Feb 2025
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Analyst/Coordinator

Product

The product works really well with the other system we use in our office.

Feb 2025
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Analyst/Coordinator

Culture, Loyalty, Relationship

We have a payer who is changing everything around, and I don't know exactly what is happening at...

Feb 2025
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Analyst/Coordinator

Product

I like the product in general. It is easy to submit claims, and it is user-friendly for the most...

Feb 2025
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Director

Relationship

What makes Cognizant so good in these areas are their client representatives. We have a client...

Feb 2025
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Director

Culture, Value

Cognizant has tiers for pricing, so everything within our tier is fine, and anything outside our...

Feb 2025
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Director

Relationship, Product

The clearinghouse is fully integrated with our patient accounting system, and my current client...

Feb 2025
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Director

Relationship

Things haven't been the same since Cognizant bought TriZetto. I miss the small TriZetto group.

Feb 2025
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Manager

Relationship, Product

The only downside of the system is that Cognizant is only open for check support during regular...

Feb 2025
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Manager

Product, Value

I would probably buy the system again. My only hesitation is that I have heard that some billing...

Feb 2025
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Manager

Value

There is a charge for everything that Cognizant does, like claims submissions, processing ERAs, and...

Feb 2025
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Manager

Product

The system updates seamlessly, so whenever I log in, I expect it to be on the most current version....

Feb 2025
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Manager

Relationship

The customer service people are superb; I have yet to call and get someone who can't help me within...

Jan 2025
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Manager

Product

There are often very generalized denial codes, and TriZetto Provider Solutions Clearinghouse doesn't...

Jan 2025
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Manager

Product

I like the eligibility in TriZetto Provider Solutions Clearinghouse, and I like the insurance...

Jan 2025
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Manager

Culture, Relationship

We had an issue with an insurance company trying to get something integrated, and I reached out to...

Jan 2025
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Manager

Value

I would buy TriZetto Provider Solutions Clearinghouse again because of the integration feature with...

Jan 2025
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Analyst/Coordinator

Operations

When we first started with the system, I think its startup process was a little bit rough. I don't...

Jan 2025
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Analyst/Coordinator

Product

One thing that could be improved is the way some payments come through the system and get downloaded...

Jan 2025
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Analyst/Coordinator

Product

Cognizant's solution could be a little more user friendly. The vendor's website could also be a...

Jan 2025
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Analyst/Coordinator

Relationship

It is rare that we have to contact Cognizant because we don't usually have any issues when we need...

Jan 2025
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Manager

Relationship, Product

The vendor's core strengths are the denials and turnarounds. I have no problem with them. We are...

Jan 2025
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CFO

Product

The system has good bidirectional integration options with our practice management system, and those...

Nov 2024
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CFO

Product

I haven't heard any complaints about the system's edits and scrubbing. The system has a good dashboard....

Nov 2024
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CFO

Product

The system has an eligibility feature that integrates with practice management software. That is...

Nov 2024
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CFO

Value

TriZetto Provider Solutions Clearinghouse is a clearinghouse, and like any platform, there is a lot...

Nov 2024
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CFO

Relationship

I haven't asked a lot of Cognizant, and so far, they have done everything they were supposed to do....

Nov 2024
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Analyst/Coordinator

Operations

When it comes to implementation services and upgrades, I would say TriZetto is very good at...

Jul 2024
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Analyst/Coordinator

Product

We would definitely buy this solution again. TriZetto Provider Solutions Clearinghouse is easy to...

Jul 2024
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Analyst/Coordinator

Relationship

TriZetto’s contact form is very simple. We just choose our support type, put in our information, and...

Jul 2024
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Analyst/Coordinator

Value

TriZetto has offered different services that I know would ultimately end up costing more money. The...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The process to send and receive is pretty simple, and everything other than a couple of things has...

Jul 2024
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Analyst/Coordinator

Product

There are too many payers that I have not really received statuses on. TriZetto Provider Solutions...

Jul 2024
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Analyst/Coordinator

Product

My suggestions for improvement would probably revolve around the EDI provider enrollment portal for...

Jul 2024
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Manager

Relationship

I haven't had any problems except recently when there was an update and something happened, but I...

Jun 2024
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Manager

Product

TriZetto Provider Solutions Clearinghouse is really easy to use. I can get it from home or the...

Jun 2024
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Manager

Loyalty, Value

We are not changing anything. I don't have time to learn and don't want to learn anything new. I...

Jun 2024
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Manager

Loyalty, Relationship

Everybody I have worked with at TriZetto Provider Solutions is good, even if they can't get the...

Jun 2024
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Manager

Relationship

The Change Healthcare cyberattack didn't have a huge impact on TriZetto Provider Solutions. The...

May 2024
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Manager

Product

There are some things that TriZetto Provider Solutions can't provide for us, like electronic...

May 2024
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Manager

Relationship, Value

The vendor gives us a lot of updates on a daily basis. They have a little messaging center....

May 2024
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