TriZetto Provider Solutions Clearinghouse (Mostly Ambulatory) Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Manager

Relationship, Product

The only downside of the system is that Cognizant is only open for check support during regular...

Feb 2025
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Manager

Product, Value

I would probably buy the system again. My only hesitation is that I have heard that some billing...

Feb 2025
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Manager

Value

There is a charge for everything that Cognizant does, like claims submissions, processing ERAs, and...

Feb 2025
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Manager

Product

The system updates seamlessly, so whenever I log in, I expect it to be on the most current version....

Feb 2025
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Manager

Relationship

The customer service people are superb; I have yet to call and get someone who can't help me within...

Jan 2025
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Manager

Product

There are often very generalized denial codes, and TriZetto Provider Solutions Clearinghouse doesn't...

Jan 2025
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Manager

Product

I like the eligibility in TriZetto Provider Solutions Clearinghouse, and I like the insurance...

Jan 2025
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Manager

Culture, Relationship

We had an issue with an insurance company trying to get something integrated, and I reached out to...

Jan 2025
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Manager

Value

I would buy TriZetto Provider Solutions Clearinghouse again because of the integration feature with...

Jan 2025
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Analyst/Coordinator

Operations

When we first started with the system, I think its startup process was a little bit rough. I don't...

Jan 2025
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Analyst/Coordinator

Product

One thing that could be improved is the way some payments come through the system and get downloaded...

Jan 2025
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Analyst/Coordinator

Product

Cognizant's solution could be a little more user friendly. The vendor's website could also be a...

Jan 2025
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Analyst/Coordinator

Relationship

It is rare that we have to contact Cognizant because we don't usually have any issues when we need...

Jan 2025
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Manager

Relationship, Product

The vendor's core strengths are the denials and turnarounds. I have no problem with them. We are...

Jan 2025
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CFO

Product

The system has good bidirectional integration options with our practice management system, and those...

Nov 2024
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CFO

Product

I haven't heard any complaints about the system's edits and scrubbing. The system has a good dashboard....

Nov 2024
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CFO

Product

The system has an eligibility feature that integrates with practice management software. That is...

Nov 2024
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CFO

Value

TriZetto Provider Solutions Clearinghouse is a clearinghouse, and like any platform, there is a lot...

Nov 2024
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CFO

Relationship

I haven't asked a lot of Cognizant, and so far, they have done everything they were supposed to do....

Nov 2024
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Analyst/Coordinator

Operations

When it comes to implementation services and upgrades, I would say TriZetto is very good at...

Jul 2024
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Analyst/Coordinator

Product

We would definitely buy this solution again. TriZetto Provider Solutions Clearinghouse is easy to...

Jul 2024
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Analyst/Coordinator

Relationship

TriZetto’s contact form is very simple. We just choose our support type, put in our information, and...

Jul 2024
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Analyst/Coordinator

Value

TriZetto has offered different services that I know would ultimately end up costing more money. The...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The process to send and receive is pretty simple, and everything other than a couple of things has...

Jul 2024
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Analyst/Coordinator

Product

There are too many payers that I have not really received statuses on. TriZetto Provider Solutions...

Jul 2024
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Analyst/Coordinator

Product

My suggestions for improvement would probably revolve around the EDI provider enrollment portal for...

Jul 2024
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Manager

Relationship

I haven't had any problems except recently when there was an update and something happened, but I...

Jun 2024
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Manager

Product

TriZetto Provider Solutions Clearinghouse is really easy to use. I can get it from home or the...

Jun 2024
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Manager

Loyalty, Value

We are not changing anything. I don't have time to learn and don't want to learn anything new. I...

Jun 2024
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Manager

Loyalty, Relationship

Everybody I have worked with at TriZetto Provider Solutions is good, even if they can't get the...

Jun 2024
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Manager

Relationship

The Change Healthcare cyberattack didn't have a huge impact on TriZetto Provider Solutions. The...

May 2024
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Manager

Product

There are some things that TriZetto Provider Solutions can't provide for us, like electronic...

May 2024
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Manager

Relationship, Value

The vendor gives us a lot of updates on a daily basis. They have a little messaging center....

May 2024
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Manager

Product, Value

We like everything we have with TriZetto Provider Solutions. We haven't gotten hit with too much in...

Apr 2024
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Manager

Product

There are a couple of reports that we are not able to get that I would like to see improved, but I...

Apr 2024
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Analyst/Coordinator

Relationship

I don't really have any issues with TriZetto Provider Solutions. They never come in, and they never...

Apr 2024
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Analyst/Coordinator

Product

I love that the EOBs download into the system and are automatically posted. Also, I get a list of...

Apr 2024
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Analyst/Coordinator

Relationship

The phone and web support for TriZetto Provider Solutions can be a little harder to get to than...

Apr 2024
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Manager

Product

For what I use, everything works well together, I haven't had any problems. Everything runs about as...

Apr 2024
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Manager

Relationship

TriZetto Provider Solutions’ customer service for one ranks extremely high because they are always...

Apr 2024
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CEO/President

Value

The product is good. It is definitely worth our money. We were doing a lot of things by hand before...

Apr 2024
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CEO/President

Relationship

I wish we had a representative from TriZetto Provider Solutions who would follow up with us and ask...

Apr 2024
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CEO/President

Loyalty

I hope that my overall satisfaction with the system will improve with the integrations that will be...

Apr 2024
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CEO/President

Relationship, Operations

The vendor has queues that we can work through. I like the way those are set up. I also like the...

Apr 2024
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Manager

Relationship

I have had some issues with the system, but those may have been due to user error on my part. The...

Apr 2024
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Manager

Operations, Product

I like the system because it is a simple program once users learn how to use it, and the vendor is...

Apr 2024
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Manager

Product

I use SimpleClaim, so all I really need to know is whether something got submitted and what the date...

Apr 2024
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Manager

Value

With TriZetto Provider Solutions Clearinghouse, I get so many claims per month, and then there is a...

Apr 2024
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Director

Loyalty, Operations

We are implementing the denials management piece. Initially, we weren't able to see any data. I was...

Apr 2024
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Director

Relationship

I don't expect a lot of promises from TriZetto Provider Solutions. They do what they do, and they do...

Apr 2024
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Director

Value

The vendor doesn’t avoid charging for every little thing. With our last PM system, there was a lot...

Apr 2024
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Director

Loyalty, Relationship

When we were with other vendors, I was dissatisfied with their customer service and ability to help...

Apr 2024
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Director

Culture, Relationship

TriZetto Provider Solutions works. We got some packages and add-ons through the transition from our...

Apr 2024
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Manager

Value

I haven't had any issues with TriZetto Provider Solutions. If I did have any issues, then I could...

Apr 2024
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Operations

I don't know of anything right now that could be improved in TriZetto Provider Solutions...

Mar 2024
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Product

TriZetto Provider Solutions Clearinghouse is very easy to use. I like the fact that our claims go...

Mar 2024
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Manager

Product

Managing the claims process is easy with TriZetto Provider Solutions Clearinghouse. I like that I...

Mar 2024
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Manager

Relationship

I hardly ever have issues with TriZetto Provider Solutions. On the rare occasion that I get a...

Mar 2024
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Manager

Product

The vendor’s integration is good. At one point, we had to transfer from one username to the next...

Mar 2024
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Manager

Value

If it weren’t for TriZetto Provider Solutions Clearinghouse, we wouldn't get more than half of our payments....

Mar 2024
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CFO

Culture, Loyalty

Unless TriZetto Provider Solutions raises their prices a lot and forces me out, I will continue with...

Mar 2024
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CFO

Product

I don't use a lot of the vendor's stuff. I pull down the EOBs and send my claims, and that is it....

Mar 2024
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CFO

Culture, Relationship, Operations

I wasn't happy that the vendor bumped up their yearly service fee. There could have been more...

Mar 2024
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Manager

Culture, Relationship

I would like an easier way to get missing remittances. Sometimes, a remittance is missing, and we...

Mar 2024
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Manager

Operations

The implementation services were excellent. The vendor was timely and accurate. They had a very easy...

Mar 2024
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Manager

Product

The interoperability of the product is excellent. It speaks to one of our other systems, and the...

Mar 2024
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Manager

Product

I like to do a quick lookup for insurance carriers and payer IDs. If a payer ID is 12345, that is...

Mar 2024
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Manager

Relationship

Our most important need is getting our remittances and seeing our remittance advice. When something...

Mar 2024
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Manager

Relationship

The principal reason I would buy the product again is reliability. The website is always up....

Mar 2024
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Manager

Loyalty

The vendor said they were going to get a certain connection after the Change Healthcare cyberattack,...

Mar 2024
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Manager

Value

TriZetto Provider Solutions does charge for every little thing, but that is because of their...

Mar 2024
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Manager

Operations

I don't have issues after the vendor does an upgrade, and I never need help. We are very satisfied...

Mar 2024
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Manager

Relationship

The vendor is absolutely proactive. We are highly satisfied with their proactivity, especially with...

Mar 2024
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Manager

Product

The strength of the claim statusing functionality is a bit of an issue. I have to call the payer...

Mar 2024
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Physician

Relationship, Product

The system worked well for our purposes. I wish I could help the vendor with things that need to get...

Mar 2024
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Physician

Relationship

I haven't had any issues with TriZetto Provider Solutions, and I like working with them. All of...

Mar 2024
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Manager

Relationship, Product

A couple of times, when I have needed to find something older than a few years, I haven't been able...

Mar 2024
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Manager

Loyalty

TriZetto Provider Solutions is part of our long-term plans because when we send our statements, the...

Mar 2024
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Manager

Operations

The solution is pretty easy. It is self-explanatory. When we go through the tabs, there is not a...

Mar 2024
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Manager

Relationship

The support from TriZetto Provider Solutions is good. If I ever do need help, they are always there,...

Mar 2024
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Physician

Relationship

The quality of support varies. If we call and get a person with experience and knowledge and they...

Feb 2024
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Physician

Operations, Product

The overall quality of the product is good. The product is easy to use and quick to learn. It is not...

Feb 2024
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Physician

Relationship, Operations, Product

I never receive any updates or communication about the updates. So I just don't know whether the...

Feb 2024
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Physician

Product

Briefly, the vendor was involved in integration with our EMR, but it was more of our EMR vendor...

Feb 2024
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Physician

Relationship

TriZetto Provider Solutions is a big organization. We just have to navigate the organization and...

Feb 2024
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Physician

Value

I’m not seeing the benefits and the return with TriZetto Provider Solutions. The vendor’s charges...

Feb 2024
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Physician

Culture

I dealt with the sales representative, the person who helped me to sign up with TriZetto Provider...

Feb 2024
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Physician

Operations

There was no implementation involved. We had to do our own research. TriZetto Provider Solutions...

Feb 2024
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