AHT (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product
Before all the Medicare changes and new updates, American HealthTech was glitchy. But with the...
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Loyalty, Value
With American HealthTech being bought out, I don't think buying it again will be an option. But...
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Relationship, Operations
CPSI meets our needs. They are constantly doing training. There have been issues with American...
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Relationship, Product
Once people get in, American HealthTech is user friendly, but the start-up is a little confusing....
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Product
American HealthTech has some pieces for quality of family relations and quality assurance things,...
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Relationship
We have a very good relationship with CPSI. The electronic health record meets our needs. CPSI has...
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Loyalty, Product
We would like a little more flexibility with the reporting center. We like reports, and we want to...
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Relationship
CPSI usually delivers anything that we have asked for or that we have had to troubleshoot. They...
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Culture, Value
CPSI has always charged for their services. The cost is not a one-and-done fee. We can pick and...
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Operations
Anytime CPSI has a huge update to the system or releases new functionality, they offer a webinar...
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Relationship, Product
Our nurses and CNAs really like the prduct. They really like all of American HealthTech and the...
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Relationship
CPSI is very responsive. I can send a message and immediately get some support, even after hours....
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Value
I have no idea how much other companies' products cost, but I know we looked into one other vendor,...
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Loyalty, Relationship
CPSI is a good corporation. We have been watching them since they took their first baby steps, and...
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Culture, Relationship
CPSI tries not to oversell their product, but there are instances when American HealthTech does not...
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Culture, Value
The vendor does not avoid charging for every little thing so much anymore. There has been a change...
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Product
There could be better interoperability with things like labs, pharmacies, and x-ray companies. We...
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Product
I need the items still in CPSI’s billing module to be modernized and revamped. There has not been...
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Relationship
Overall, CPSI has been a very good company to work with, and they listen to their customers. I...
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Culture, Relationship
The overall umbrella of how CPSI is set up is quite outdated. When the vendor came in, they made a...
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Relationship, Product
We haven't had any new technology from CPSI that has been useful. At one point, CPSI was in the race...
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Operations
During our implementation with CPSI, we had very few training days, and the training we received was...
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Relationship, Operations, Product
One of our underlying issues with CPSI is that the way they have written their code is archaic. The...
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Relationship, Product
We can put in support tickets to the vendor and things like that. I realize that that is pretty...
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