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Commentary Summary
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User Commentary
Analyst/Coordinator
I get new requests every day for new people to use the software. We just keep adding users, and...
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Analyst/Coordinator
Craneware gives us a heads up when modules will be updated. They give us a couple of weeks’ notice...
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Analyst/Coordinator
For the system's purpose, which is to maintain the chargemaster and keep it compliant, clean, and...
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Analyst/Coordinator
We didn’t have a user group meeting this year because of COVID-19, but normally when we have that...
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Director
I would say that the vendor isn't keeping their promises. That specifically refers to the vendor's...
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Director
Craneware has a training resource called Craneware Academy. We just don't need to do ongoing...
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Analyst/Coordinator
In our previous software, if we wanted to know whether we had any charge codes below Medicare...
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Analyst/Coordinator
The training is fine, and our representative does a good job. We have to learn to create the reports...
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Analyst/Coordinator
Our end users hate the product. We were used to having certain things spelled out very simply, and...
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Analyst/Coordinator
Craneware’s customer service is of excellent quality. The vendor's responses are timely. We call our...
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Director
For where we are today, integration is nonexistent with Chargemaster Toolkit. There is integration...
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Director
Whether the people that I am working with at Craneware are in support or are our assigned customer...
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Analyst/Coordinator
The vendor leaves us a little dependent on customer service. I would rather have a tool that gives...
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Analyst/Coordinator
We haven’t received our money’s worth with Craneware. I don't know that we have found anything to...
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Analyst/Coordinator
The product works as promoted. I think our satisfaction will go up slightly in the coming year. We...
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Manager
Chargemaster Toolkit works exactly as it is designed to work. The vendor is very proactive in...
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Manager
The only improvement Craneware needs to make relates to our representative. There has been quite a...
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Manager
The customer service from Craneware is amazing. The people are the best that I have ever worked...
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Manager
When we changed systems, that was a challenge. We also had a challenge with Craneware. There was a...
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VP/Other Executive
Craneware’s strength is that the system is very user friendly. Also, they have products that...
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VP/Other Executive
In terms of getting support through COVID-19, everything we did with Craneware was already virtual....
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VP/Other Executive
Craneware is really not integrated, and we have to do everything manually. That is more because of...
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Manager
Overall, we have been really pleased. Craneware’s customer service and support have been...
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Manager
Craneware does exceedingly well with their support and customer service. The individuals I have...
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Manager
There are some features that the vendor could improve. There are some roadblocks in regard to...
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Manager
The vendor could improve and have a better way of processing changes. The way that they have the...
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Manager
The vendor has reached out during the COVID-19 crisis, but we haven't needed anything. We were...
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Manager
We have had some hiccups. We have struggled with the assigned individuals and the implementation. We...
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Manager
The software is easy to use, but it is also very frustrating at the same time. Someone who is not...
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Manager
The vendor is working on their Trisus solution. They are working on a hybrid, which I think is...
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Director
One good thing that Craneware has done, which is something I really appreciate, is that someone at...
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Director
I would give Craneware's support an even higher rating if I could. The support is fantastic. The...
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Director
I don't want to ding Craneware's executives, but we just don't have any reason to be involved with...
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Director
Craneware is a great company and a good partner. We have stuck with them, and we have a lot of users...
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Director
One thing that is less than stellar is the training site. On the website, I find it challenging to...
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Analyst/Coordinator
We are pretty satisfied with the product. However, I have noticed that since Craneware is working on...
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Analyst/Coordinator
We are actively engaging with a product that can actually script all of the changes that we do in...
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Analyst/Coordinator
There really isn't any innovation for Chargemaster Toolkit. There are so many vendors out there that...
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Analyst/Coordinator
Craneware is pretty top notch, especially considering they are headquartered all the way in...
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VP/Other Executive
With Chargemaster Toolkit, the price was all inclusive. Even though we added significant additional...
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VP/Other Executive
Any of the issues that we have with the implementations are usually on our end and not on...
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VP/Other Executive
The product works as promoted, and there have been no surprises. The vendor doesn't promise anything...
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Analyst/Coordinator
The vendor's support has done exceedingly well for us. When I have a question, I can contact my area...
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Analyst/Coordinator
I like the product, and the vendor is working through the issues we have had with them. We basically...
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Analyst/Coordinator
The vendor has been very helpful during the COVID-19 crisis. They have had a few webinars. We listen...
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Analyst/Coordinator
I don’t know that the vendor charges for every little item, but each module is different, and they...
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Analyst/Coordinator
The product is definitely easy to use. I would rate that part a 20 on a 1–9 scale if I could. We...
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Director
We didn't need much support from Craneware during COVID-19. They offered webinars. We signed up....
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Director
Our sales representative has been in touch. We have been assigned our own person from Craneware, and...
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Director
The solution requires a lot of training. It is complicated. It is web based, so our end users can...
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Director
I would like to see Craneware be more willing to reach out to other vendors to codevelop their...
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Analyst/Coordinator
We have quite a few of the vendor's products, and I have been nothing but impressed with the...
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Analyst/Coordinator
COVID-19 hasn’t hit us as hard as it did other areas and organizations. We didn’t really do anything...
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Manager
I think the product is wonderful. Unfortunately, we are more incapacitated on the legacy system side...
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Manager
Craneware is so responsive and helpful. I wouldn't want to live without the vendor's tools. They...
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Manager
I don't think there is anything that Craneware could do to improve. The only thing I could think of...
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Director
Craneware’s online reference toolkit is amazing. But Bill Analyzer gave us so many false positives....
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Director
We were supposed to roll out the solution to the different departments that were going to use it,...
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Director
At first, the executives were very involved. I was coming on board right when the system was getting...
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Director
Craneware has been so responsive during this COVID-19 issue. They have had webinars. They have...
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Director
Craneware has expanded their educational services, and that is a huge chunk of our onboarding for...
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Director
We have been with Craneware for quite a long time. We have looked at whether the system has provided...
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Director
Craneware provides all of the information that we have. We use the system a little differently than...
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Director
I struggle with some of Craneware’s technology, but I am still the administrator for our Craneware...
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Director
We are trying to get better and more timely extractions and scripting through Craneware's system....
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Analyst/Coordinator
Craneware is very good at giving information on the charges. I want to give them a big shout-out for...
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Analyst/Coordinator
Craneware’s customer support line is usually very good. If I have questions or come across something...
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Director
The vendor keeps their tool in such good shape. The vendor doesn't fall down on anything. They do a...
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Director
I had to fight with the vendor recently over a price increase, but they did the right thing.
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Director
Craneware’s tool is one of the most stable tools we have. The vendor's ability to update when...
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Manager
Chargemaster Toolkit is designed to help me stay on top of a massive number of charge items, and it...
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Manager
Craneware is pretty much meeting all of my needs. Craneware does have other products that I believe...
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Manager
There have been times with Craneware when we have had little hiccups, but their IT support people...
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Manager
Craneware proactively promotes and schedules what they call a governance meeting where they bring in...
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Manager
Craneware has been impeccable during the COVID-19 crisis. They are on top of all of the Medicare...
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Director
Having a chargemaster is part of our long-term plans. We are always going to need a chargemaster...
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Director
Craneware charges for everything. They itemize charges, but when we exceed certain licenses, we are...
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Director
Craneware did a couple of webinars that were very helpful with the COVID-19 implementation and...
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Director
The system does exactly what we need it to do. The system will remain part of our long-term plans...
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Director
If the decision were up to me, I would purchase the system again unless I knew what other options...
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Director
The product does come with many features, and Craneware itemizes out the different things, but...
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Director
Craneware has provided a lot of great feedback and overviews with changes due to COVID-19. Once per...
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Director
I have had trouble with some of our upgrades because we have changed systems. So I can’t give...
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Director
Craneware has a really great training platform. Chargemaster Toolkit can have information overload....
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Director
One of the challenges we are having right now is with the scripting module. In our old world, we...
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Director
We haven’t really done any new things. We have basically have had the system for forever. I have...
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Director
Craneware’s phone and web support are great. The people are very responsive and readily available....
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Director
I can’t think of anything that I would want Craneware to do more. Proactive to me means that I am...
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Director
The product helps me with CPT codes, billing, and compliance issues and information related to that....
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Director
The system is not perfect, so I can’t give it the highest rating. But it does do a lot and has a lot...
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Analyst/Coordinator
The product is pretty easy to use; it is user friendly. It is very basic, so it is not difficult to...
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Analyst/Coordinator
I like the support; the vendor is very supportive. Anytime that we have a problem, Craneware always...
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Analyst/Coordinator
When we downloaded our first file, there were a lot of errors to work out. That was our fault, but I...
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Analyst/Coordinator
It took months for us to get the correct format. Part of the delay was our fault, but when I sent...
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Analyst/Coordinator
I have enjoyed working with everyone at Craneware, mainly because the people are so friendly and...
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Analyst/Coordinator
Craneware has been really good about communication during the COVID-19 crisis. We have sent in...
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Analyst/Coordinator
The vendor hasn't done any big upgrades on the product. Upkeeping the system is a constant, ongoing...
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Analyst/Coordinator
We really didn't have a lot of on-site training from Craneware. The training was more up to the...
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Analyst/Coordinator
The product does provide a lot of ways for us to interface with our electronic systems. There are...
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Analyst/Coordinator
The product quality and upgrades are seamless. Everything is done behind the scenes, and there are...
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Analyst/Coordinator
The vendor does deliver new technology that meets our needs. There are a lot of add-ons for...
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Analyst/Coordinator
The vendor's support people are exceptional. They get back to us within a day, and they always...
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Analyst/Coordinator
I see my satisfaction still being high in a year. I don't think anything major will change with...
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Manager
Craneware does avoid charging for every little thing. We do a lump-sum payment every year. It does...
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Manager
Craneware’s training isn’t much. Craneware’s updates or upgrades are not always prompt. Maybe they...
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Manager
I appreciate the system’s integration with our EMR and our ability to upload files into the system...
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Manager
The product is very useful in terms of looking for any errors that might be in our chargemaster. We...
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Analyst/Coordinator
The salesperson says pretty much anything in order to get us to buy a product. Craneware works hard...
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Analyst/Coordinator
The vendor hasn’t nickel-and-dimed us. We have a very strong person that negotiates our contracts...
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Analyst/Coordinator
The implementation was good. The vendor came on-site and did one-on-one training. The people that...
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Analyst/Coordinator
The vendor offers classes on their website. The classes go through each module and test us on them...
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Analyst/Coordinator
We were implemented on a different platform than the platform we expected to be put on. The platform...
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Analyst/Coordinator
We did the initial training, and I haven’t needed more training because the system is intuitive. I...
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Analyst/Coordinator
Typically, executives don’t get involved unless issues are escalated. I don’t have any executive...
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Analyst/Coordinator
When people ask who we use, I recommend the vendor and tell people that the vendor does a great job...
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Analyst/Coordinator
Web support is amazing. When I put in a ticket, I get a call or an email immediately telling me that...
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Analyst/Coordinator
We have people specifically assigned to us that we can reach out to. I have always liked the...
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Analyst/Coordinator
The vendor is really good about pushing out updates, and if we don’t take the updates, the vendor...
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Analyst/Coordinator
We have been very satisfied with the solution. Whenever a contract comes up, we always make sure...
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Analyst/Coordinator
The vendor is phenomenal with putting out the information in a format that is user friendly. When...
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Manager
In terms of supporting us through the COVID-19 crisis, Craneware updates me all the time. I haven’t...
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Manager
I would buy Chargemaster Toolkit again for sure. Craneware keeps about 80% of their promises....
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Manager
The support is good, but a lot of Craneware's people are in Scotland or someplace overseas, so the...
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Manager
If organizations go with Chargemaster Toolkit, they should just be careful about what else they want...
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Manager
We have multiple products from Craneware. We recently went through a charge description master...
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VP/Other Executive
If I were sitting in front of the vendor’s executives, I would tell them that the way their product...
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VP/Other Executive
We went through an upgrade, and for a few months after that upgrade, the system was sluggish. But I...
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VP/Other Executive
The vendor does a good job of staying up to date. When they provide releases, they are appropriate...
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VP/Other Executive
We use the system’s integration, and the product does really well there. The product does a great...
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VP/Other Executive
I would be very comfortable and willing to recommend the vendor to others. I expect that I will...
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VP/Other Executive
Craneware’s executives know about one of the components of another system we use that is our...
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Director
I have been a long-time Craneware customer. I have been with them for so long because I have been...
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Director
I would say Craneware keeps their promises. I have had nothing but positive experiences with them as...
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Director
The vendor is supporting our interoperability goals. The product is very easy for people to use. I...
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Director
In terms of supporting us through the COVID-19 crisis, Craneware’s basic product has more to do with...
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Manager
I love the system. It is fantastic. It has built-in edits when we are creating charges, so the...
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Manager
Craneware’s support is fantastic. Sometimes the people are a little difficult to understand, but...
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Manager
The system is not part of our long-term plans. We have merged with another facility, and they have...
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VP/Other Executive
Our overall experience with the vendor has been very positive. We have worked with them for a number...
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VP/Other Executive
The vendor offers regular webinars and various educational opportunities, but it would be helpful if...
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VP/Other Executive
The cost of the product is a one-time fee. While the product is pricey, I do feel like its value is...
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Director
Craneware has extremely supportive customer service. The support people are proactive for the most...
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Director
Craneware has been very supportive in helping us try to figure out our issues with pulling data from...
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Director
I know that the vendor executives are involved when it is contract time or when they come on-site....
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Director
Our time for contract renewal is coming up, and we will be looking at our options. I am not sure...
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Manager
We really like the product. We use it quite frequently in various ways, and we have a number of...
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Manager
We are not really using Craneware as a source for COVID-19 information; we have so many other...
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Manager
I know that the vendor is constantly doing things to try to provide us with more information about...
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Manager
We don't have much ongoing training; I think Craneware puts out some webinars every once in awhile....
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Manager
We find it difficult to download a report that we can view outside of the system, and it is hard for...
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Manager
The vendor doesn’t nickel-and-dime. The fee is just one flat rate per year. In terms of getting our...
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Manager
I am not really using the vendor’s support that much. I think the information is good. Craneware is...
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Manager
When it comes to the ease of use, it wasn’t very clear to us what the difference was between the...
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Manager
I would like to see more functionality with the reports and with being able to identify our outliers...
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Manager
The vendor is primarily focused on Medicare, and we do base a lot of things off of Medicare....
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Director
The product has been great. When used correctly, the solution delivers what Craneware says it does....
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Director
Chargemaster Toolkit is a very user-friendly product. It is easy to train people on how to use the...
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Director
My experience with Craneware's support has been the best experience I have had with any...
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Director
Craneware delivered throughout the implementation. With Craneware, we get a contract, and they live...
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Director
Craneware does not nickel-and-dime. I have seen that they really do try to work with us, even when...
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Director
I got an email from Craneware’s data team about the COVID-19 update. If providers are enrolled for...
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Director
Craneware is very quick to jump on and provide any changes we ask for. The vendor is in a...
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Director
Craneware’s executives interact with users each year at Craneware's annual summits. We have had...
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Director
I see the monthly bill, and I would say we get our money's worth from Craneware just on the saved...
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Director
I would definitely recommend Craneware. I have shared my experience with hospitals regarding the...
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Analyst/Coordinator
The vendor keeps up with regulations and assists in identifying any issues that we might have in the...
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Analyst/Coordinator
There are regular updates for the entire suite of products. Recently, the vendor has been changing...
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Analyst/Coordinator
I have never had a bad experience with the vendor's customer service. I always hear back within a...
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Manager
The vendor has a great customer service team. The people are always very responsive when I call. I...
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Manager
Craneware has done very well at keeping us up to date on the changes with COVID-19. But there is...
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Manager
Craneware paused a little bit on some updates, but the vendor makes code changes as there are new...
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Manager
The workflow is a little clunky. With the version that we are on, we can’t do any pricing right now....
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Manager
We don’t have the functionality to write back to the chargemaster from our patient financial system...
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Analyst/Coordinator
I would recommend Craneware because I really like their software, and their support is very helpful...
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Analyst/Coordinator
Craneware's system does not integrate with our EMR. If we make changes in one system, we have to do...
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Analyst/Coordinator
I really love that Craneware has an online reference tool. That tool is great because I can use it...
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Analyst/Coordinator
Craneware is definitely a partner. We love their customer service. We find them to be very...
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Analyst/Coordinator
I would like to see improvements in some areas. We have ideas, but for the things we would like to...
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Analyst/Coordinator
The vendor supplies training during the initial implementation, but that is about it. They have...
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Analyst/Coordinator
I would buy the module again. We are satisfied with the system. It is a good system, and I would...
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Analyst/Coordinator
Everything has been going great with the vendor. I use the solution all day every day. The vendor...
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Analyst/Coordinator
The relationship with the vendor is excellent. Most of the time, I just need support if something...
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Analyst/Coordinator
I would like to see the vendor enhance the searching capability.
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Analyst/Coordinator
When I came to this organization, I was handed a videocassette and was told to go watch it for my...
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Director
The reason we moved from our previous vendor's product was that it didn't separate hospital rules...
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Director
We had implementation services from Craneware, and we had someone who was very helpful. Whenever we...
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Director
Craneware's salespeople are a bit over the top. We get tired of dealing with them. We couldn't find...
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Director
The vendor pretty much follows the contract. I am not aware of any instance where Craneware tried to...
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Director
In terms of ease of use, I don't like the workflows because I get emails when I don't have any work...
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Director
When it comes to delivering new technology, Craneware updates their software all the time. I would...
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Director
When I was having problems, I had to call Craneware's support people a couple of different times...
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Manager
I give Craneware a high rating for their implementation services. The go-lives are seamless. Our...
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Manager
Craneware is heavy into training. They have internal online training, and they offer webinars....
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Manager
Craneware is coming out with a data integrity piece, and they are thinking about moving to another...
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Manager
The tool is very simple. We have been using it for so long. When I train new staff members on the...
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Manager
I give Craneware a high rating for delivering new technology because they are constantly improving.
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Manager
The ongoing support from Craneware is unbeatable. They are always available. We get an immediate...
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Manager
Craneware is very interested in keeping us as clients. That is very obvious. They are always taking...
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Manager
At the annual session Craneware holds for their new technology and education, there are always some...
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Manager
There is room for improvement. We are hoping to get a few things in the next few months. The vendor...
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Manager
Craneware's involvement is incredible. They have made leaps and bounds over the years, and we are...
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Manager
The system is part of our long-term plans. Craneware is all over supporting our integration goals.
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Manager
I would like to improve the existing in-house reporting capabilities and get rid of Craneware's tool...
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Manager
Craneware doesn't nickel-and-dime. All of the support is part of the deal. The tool is not cheap,...
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Manager
All chargemaster vendors, not just Craneware, have really struggled with how to stay effective and...
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Analyst/Coordinator
Craneware always maintains the most updated regulations with the annual code changes and compliance...
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Director
We use Chargemaster Toolkit. People use the solution as a reference, so we are very happy with it.
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Director
I think the vendor’s customer service is great and proactive. The vendor keeps us up to date. The...
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Director
Craneware offers more integration than we are taking. I don’t know that I want to give them a lower...
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Manager
Craneware is hands down a phenomenal software vendor. Their phone support couldn't be better. When...
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Manager
The vendor has Craneware Academy, and they do a lot of training through that. I would give the...
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Manager
Craneware listens to their customers, and that is a huge plus. A lot of vendors don't listen or just...
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Analyst/Coordinator
Craneware is very helpful. They were especially helpful through this past year when we went through...
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Analyst/Coordinator
If I call Craneware’s support people, they respond very quickly, sometimes within minutes. I have...
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Analyst/Coordinator
In Online Reference Toolkit, Craneware provides opportunities for CEUs that I take advantage of...
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Analyst/Coordinator
Craneware is awesome. They meet and exceed our expectations all the time. We are now engaging with...
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Nurse
Craneware's product is exceptional, but what sets them above all others is their customer service....
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Nurse
Craneware doesn't nickel-and-dime. When we purchase the product and have questions or concerns or...
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Nurse
The vendor has done fabulously. I am sure that just like with any business, there are times when...
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Nurse
The vendor absolutely has kept their promises so far. I don't see their work ethic changing anything...
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Nurse
I don't know whether the vendor delivers new technology that meets our needs. There is new...
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Nurse
Things have been challenging with our main vendor. I use the chargemaster, and it is challenging....
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Analyst/Coordinator
Craneware has training online, though I haven’t looked at it. They have tools out there, but we are...
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