Chargemaster Toolkit Comments

 
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Current Time Inside Cache Tag Helper: 9/20/2020 4:31:51 AM and Model.EvProductId = 1809

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Manager

Service and Support

Overall, we have been really pleased. Craneware’s customer service and support have been...

Aug 2020
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Manager

Service and Support

Craneware does exceedingly well with their support and customer service. The individuals I have...

Aug 2020
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Manager

Functionality and Upgrades

There are some features that the vendor could improve. There are some roadblocks in regard to...

Aug 2020
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Manager

Interfacing and Integration

The vendor could improve and have a better way of processing changes. The way that they have the...

Aug 2020
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Manager

Other Observations & Comments

The vendor has reached out during the COVID-19 crisis, but we haven't needed anything. We were...

Aug 2020
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Manager

Implementation and Training

We have had some hiccups. We have struggled with the assigned individuals and the implementation. We...

Aug 2020
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Manager

Functionality and Upgrades

The software is easy to use, but it is also very frustrating at the same time. Someone who is not...

Aug 2020
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Manager

Other Observations & Comments

The vendor is working on their Trisus solution. They are working on a hybrid, which I think is...

Aug 2020
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Director

Implementation and Training

One good thing that Craneware has done, which is something I really appreciate, is that someone at...

Jul 2020
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Director

Service and Support

I would give Craneware's support an even higher rating if I could. The support is fantastic. The...

Jul 2020
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Director

Relationship

I don't want to ding Craneware's executives, but we just don't have any reason to be involved with...

Jul 2020
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Director

Functionality and Upgrades

Craneware is a great company and a good partner. We have stuck with them, and we have a lot of users...

Jul 2020
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Director

Implementation and Training

One thing that is less than stellar is the training site. On the website, I find it challenging to...

Jul 2020
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Analyst/Coordinator

Relationship

We are pretty satisfied with the product. However, I have noticed that since Craneware is working on...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We are actively engaging with a product that can actually script all of the changes that we do in...

Jul 2020
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Analyst/Coordinator

Relationship

There really isn't any innovation for Chargemaster Toolkit. There are so many vendors out there that...

Jul 2020
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Analyst/Coordinator

Service and Support

Craneware is pretty top notch, especially considering they are headquartered all the way in...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With Chargemaster Toolkit, the price was all inclusive. Even though we added significant additional...

Jul 2020
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VP/Other Executive

Service and Support

Any of the issues that we have with the implementations are usually on our end and not on...

Jul 2020
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VP/Other Executive

Service and Support

The product works as promoted, and there have been no surprises. The vendor doesn't promise anything...

Jul 2020
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Analyst/Coordinator

Service and Support

The vendor's support has done exceedingly well for us. When I have a question, I can contact my area...

Jun 2020
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Analyst/Coordinator

Service and Support

I like the product, and the vendor is working through the issues we have had with them. We basically...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor has been very helpful during the COVID-19 crisis. They have had a few webinars. We listen...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t know that the vendor charges for every little item, but each module is different, and they...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is definitely easy to use. I would rate that part a 20 on a 1–9 scale if I could. We...

Jun 2020
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Director

Service and Support

We didn't need much support from Craneware during COVID-19. They offered webinars. We signed up....

Jun 2020
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Director

Service and Support

Our sales representative has been in touch. We have been assigned our own person from Craneware, and...

Jun 2020
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Director

Other Observations & Comments

The solution requires a lot of training. It is complicated. It is web based, so our end users can...

Jun 2020
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Director

Service and Support

I would like to see Craneware be more willing to reach out to other vendors to codevelop their...

Jun 2020
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Analyst/Coordinator

Service and Support

We have quite a few of the vendor's products, and I have been nothing but impressed with the...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

COVID-19 hasn’t hit us as hard as it did other areas and organizations. We didn’t really do anything...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I think the product is wonderful. Unfortunately, we are more incapacitated on the legacy system side...

Jun 2020
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Manager

Functionality and Upgrades

Craneware is so responsive and helpful. I wouldn't want to live without the vendor's tools. They...

Jun 2020
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Manager

Service and Support

I don't think there is anything that Craneware could do to improve. The only thing I could think of...

Jun 2020
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Director

Other Observations & Comments

Craneware’s online reference toolkit is amazing. But Bill Analyzer gave us so many false positives....

Jun 2020
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Director

Interfacing and Integration

We were supposed to roll out the solution to the different departments that were going to use it,...

Jun 2020
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Director

Other Observations & Comments

At first, the executives were very involved. I was coming on board right when the system was getting...

Jun 2020
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Director

Service and Support

Craneware has been so responsive during this COVID-19 issue. They have had webinars. They have...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Craneware has expanded their educational services, and that is a huge chunk of our onboarding for...

Jun 2020
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Director

Functionality and Upgrades

We have been with Craneware for quite a long time. We have looked at whether the system has provided...

Jun 2020
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Director

Functionality and Upgrades

Craneware provides all of the information that we have. We use the system a little differently than...

Jun 2020
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Director

Functionality and Upgrades

I struggle with some of Craneware’s technology, but I am still the administrator for our Craneware...

Jun 2020
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Director

Relationship

We are trying to get better and more timely extractions and scripting through Craneware's system....

Jun 2020
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Analyst/Coordinator

Service and Support

Craneware is very good at giving information on the charges. I want to give them a big shout-out for...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Craneware’s customer support line is usually very good. If I have questions or come across something...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The vendor keeps their tool in such good shape. The vendor doesn't fall down on anything. They do a...

Jun 2020
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Director

Relationship

I had to fight with the vendor recently over a price increase, but they did the right thing.

Jun 2020
 Helpful

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Director

Service and Support

Craneware’s tool is one of the most stable tools we have. The vendor's ability to update when...

Jun 2020
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Manager

Functionality and Upgrades

Chargemaster Toolkit is designed to help me stay on top of a massive number of charge items, and it...

May 2020
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Manager

Other Observations & Comments

Craneware is pretty much meeting all of my needs. Craneware does have other products that I believe...

May 2020
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Manager

Service and Support

There have been times with Craneware when we have had little hiccups, but their IT support people...

May 2020
 Helpful

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Manager

Relationship

Craneware proactively promotes and schedules what they call a governance meeting where they bring in...

May 2020
 Helpful

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Manager

Service and Support

Craneware has been impeccable during the COVID-19 crisis. They are on top of all of the Medicare...

May 2020
 Helpful

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Director

Other Observations & Comments

Having a chargemaster is part of our long-term plans. We are always going to need a chargemaster...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Craneware charges for everything. They itemize charges, but when we exceed certain licenses, we are...

May 2020
 Helpful

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Director

Service and Support

Craneware did a couple of webinars that were very helpful with the COVID-19 implementation and...

May 2020
 Helpful

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Director

Functionality and Upgrades

The system does exactly what we need it to do. The system will remain part of our long-term plans...

May 2020
 Helpful

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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again unless I knew what other options...

May 2020
 Helpful

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Director

Other Observations & Comments

The product does come with many features, and Craneware itemizes out the different things, but...

May 2020
 Helpful

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Director

Service and Support

Craneware has provided a lot of great feedback and overviews with changes due to COVID-19. Once per...

May 2020
 Helpful

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Director

Service and Support

I have had trouble with some of our upgrades because we have changed systems. So I can’t give...

May 2020
 Helpful

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Director

Interfacing and Integration

Craneware has a really great training platform. Chargemaster Toolkit can have information overload....

May 2020
 Helpful

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Director

Functionality and Upgrades

One of the challenges we are having right now is with the scripting module. In our old world, we...

May 2020
 Helpful

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Director

Other Observations & Comments

We haven’t really done any new things. We have basically have had the system for forever. I have...

May 2020
 Helpful

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Director

Service and Support

Craneware’s phone and web support are great. The people are very responsive and readily available....

May 2020
 Helpful

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Director

Service and Support

I can’t think of anything that I would want Craneware to do more. Proactive to me means that I am...

May 2020
 Helpful

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Director

Functionality and Upgrades

The product helps me with CPT codes, billing, and compliance issues and information related to that....

May 2020
 Helpful

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Director

Future Outlook

The system is not perfect, so I can’t give it the highest rating. But it does do a lot and has a lot...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is pretty easy to use; it is user friendly. It is very basic, so it is not difficult to...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I like the support; the vendor is very supportive. Anytime that we have a problem, Craneware always...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

When we downloaded our first file, there were a lot of errors to work out. That was our fault, but I...

May 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

It took months for us to get the correct format. Part of the delay was our fault, but when I sent...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

I have enjoyed working with everyone at Craneware, mainly because the people are so friendly and...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Craneware has been really good about communication during the COVID-19 crisis. We have sent in...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor hasn't done any big upgrades on the product. Upkeeping the system is a constant, ongoing...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We really didn't have a lot of on-site training from Craneware. The training was more up to the...

May 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product does provide a lot of ways for us to interface with our electronic systems. There are...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product quality and upgrades are seamless. Everything is done behind the scenes, and there are...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor does deliver new technology that meets our needs. There are a lot of add-ons for...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's support people are exceptional. They get back to us within a day, and they always...

May 2020
 Helpful

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Analyst/Coordinator

Future Outlook

I see my satisfaction still being high in a year. I don't think anything major will change with...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Craneware does avoid charging for every little thing. We do a lump-sum payment every year. It does...

May 2020
 Helpful

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Manager

Implementation and Training

Craneware’s training isn’t much. Craneware’s updates or upgrades are not always prompt. Maybe they...

May 2020
 Helpful

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Manager

Implementation and Training

I appreciate the system’s integration with our EMR and our ability to upload files into the system...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product is very useful in terms of looking for any errors that might be in our chargemaster. We...

May 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

The salesperson says pretty much anything in order to get us to buy a product. Craneware works hard...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor hasn’t nickel-and-dimed us. We have a very strong person that negotiates our contracts...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation was good. The vendor came on-site and did one-on-one training. The people that...

May 2020