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User Commentary

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Analyst/Coordinator

I get new requests every day for new people to use the software. We just keep adding users, and...

Feb 2021
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Analyst/Coordinator

Craneware gives us a heads up when modules will be updated. They give us a couple of weeks’ notice...

Feb 2021
(0)
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Analyst/Coordinator

For the system's purpose, which is to maintain the chargemaster and keep it compliant, clean, and...

Feb 2021
(0)
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Analyst/Coordinator

We didn’t have a user group meeting this year because of COVID-19, but normally when we have that...

Feb 2021
(0)
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Director

I would say that the vendor isn't keeping their promises. That specifically refers to the vendor's...

Dec 2020
(0)
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Director

Craneware has a training resource called Craneware Academy. We just don't need to do ongoing...

Dec 2020
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Analyst/Coordinator

In our previous software, if we wanted to know whether we had any charge codes below Medicare...

Dec 2020
(0)
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Analyst/Coordinator

The training is fine, and our representative does a good job. We have to learn to create the reports...

Dec 2020
(0)
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Analyst/Coordinator

Our end users hate the product. We were used to having certain things spelled out very simply, and...

Dec 2020
(0)
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Analyst/Coordinator

Craneware’s customer service is of excellent quality. The vendor's responses are timely. We call our...

Dec 2020
(0)
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Director

For where we are today, integration is nonexistent with Chargemaster Toolkit. There is integration...

Dec 2020
(0)
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Director

Whether the people that I am working with at Craneware are in support or are our assigned customer...

Dec 2020
(0)
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Analyst/Coordinator

The vendor leaves us a little dependent on customer service. I would rather have a tool that gives...

Dec 2020
(0)
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Analyst/Coordinator

We haven’t received our money’s worth with Craneware. I don't know that we have found anything to...

Dec 2020
(0)
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Analyst/Coordinator

The product works as promoted. I think our satisfaction will go up slightly in the coming year. We...

Dec 2020
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Manager

Chargemaster Toolkit works exactly as it is designed to work. The vendor is very proactive in...

Nov 2020
(0)
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Manager

The only improvement Craneware needs to make relates to our representative. There has been quite a...

Nov 2020
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Manager

The customer service from Craneware is amazing. The people are the best that I have ever worked...

Nov 2020
(0)
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Manager

When we changed systems, that was a challenge. We also had a challenge with Craneware. There was a...

Nov 2020
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VP/Other Executive

Craneware’s strength is that the system is very user friendly. Also, they have products that...

Nov 2020
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VP/Other Executive

In terms of getting support through COVID-19, everything we did with Craneware was already virtual....

Nov 2020
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VP/Other Executive

Craneware is really not integrated, and we have to do everything manually. That is more because of...

Nov 2020
(0)
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Manager

Overall, we have been really pleased. Craneware’s customer service and support have been...

Aug 2020
(0)
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Manager

Craneware does exceedingly well with their support and customer service. The individuals I have...

Aug 2020
(0)
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Manager

There are some features that the vendor could improve. There are some roadblocks in regard to...

Aug 2020
(0)
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Manager

The vendor could improve and have a better way of processing changes. The way that they have the...

Aug 2020
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Manager

The vendor has reached out during the COVID-19 crisis, but we haven't needed anything. We were...

Aug 2020
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Manager

We have had some hiccups. We have struggled with the assigned individuals and the implementation. We...

Aug 2020
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Manager

The software is easy to use, but it is also very frustrating at the same time. Someone who is not...

Aug 2020
(0)
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Manager

The vendor is working on their Trisus solution. They are working on a hybrid, which I think is...

Aug 2020
(0)
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Director

One good thing that Craneware has done, which is something I really appreciate, is that someone at...

Jul 2020
(0)
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Director

I would give Craneware's support an even higher rating if I could. The support is fantastic. The...

Jul 2020
(0)
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Director

I don't want to ding Craneware's executives, but we just don't have any reason to be involved with...

Jul 2020
(0)
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Director

Craneware is a great company and a good partner. We have stuck with them, and we have a lot of users...

Jul 2020
(0)
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Director

One thing that is less than stellar is the training site. On the website, I find it challenging to...

Jul 2020
(0)
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Analyst/Coordinator

We are pretty satisfied with the product. However, I have noticed that since Craneware is working on...

Jul 2020
(0)
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Analyst/Coordinator

We are actively engaging with a product that can actually script all of the changes that we do in...

Jul 2020
(0)
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Analyst/Coordinator

There really isn't any innovation for Chargemaster Toolkit. There are so many vendors out there that...

Jul 2020
(0)
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Analyst/Coordinator

Craneware is pretty top notch, especially considering they are headquartered all the way in...

Jul 2020
(0)
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VP/Other Executive

With Chargemaster Toolkit, the price was all inclusive. Even though we added significant additional...

Jul 2020
(0)
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VP/Other Executive

Any of the issues that we have with the implementations are usually on our end and not on...

Jul 2020
(0)
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VP/Other Executive

The product works as promoted, and there have been no surprises. The vendor doesn't promise anything...

Jul 2020
(0)
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Analyst/Coordinator

The vendor's support has done exceedingly well for us. When I have a question, I can contact my area...

Jun 2020
(0)
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Analyst/Coordinator

I like the product, and the vendor is working through the issues we have had with them. We basically...

Jun 2020
(0)
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Analyst/Coordinator

The vendor has been very helpful during the COVID-19 crisis. They have had a few webinars. We listen...

Jun 2020
(0)
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Analyst/Coordinator

I don’t know that the vendor charges for every little item, but each module is different, and they...

Jun 2020
(0)
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Analyst/Coordinator

The product is definitely easy to use. I would rate that part a 20 on a 1–9 scale if I could. We...

Jun 2020
(0)
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Director

We didn't need much support from Craneware during COVID-19. They offered webinars. We signed up....

Jun 2020
(0)
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Director

Our sales representative has been in touch. We have been assigned our own person from Craneware, and...

Jun 2020
(0)
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Director

The solution requires a lot of training. It is complicated. It is web based, so our end users can...

Jun 2020
(0)
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Director

I would like to see Craneware be more willing to reach out to other vendors to codevelop their...

Jun 2020
(0)
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Analyst/Coordinator

We have quite a few of the vendor's products, and I have been nothing but impressed with the...

Jun 2020
(0)
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Analyst/Coordinator

COVID-19 hasn’t hit us as hard as it did other areas and organizations. We didn’t really do anything...

Jun 2020
(0)
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Manager

I think the product is wonderful. Unfortunately, we are more incapacitated on the legacy system side...

Jun 2020
(0)
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Manager

Craneware is so responsive and helpful. I wouldn't want to live without the vendor's tools. They...

Jun 2020
(0)
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Manager

I don't think there is anything that Craneware could do to improve. The only thing I could think of...

Jun 2020
(0)
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Director

Craneware’s online reference toolkit is amazing. But Bill Analyzer gave us so many false positives....

Jun 2020
(0)
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Director

We were supposed to roll out the solution to the different departments that were going to use it,...

Jun 2020
(0)
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Director

At first, the executives were very involved. I was coming on board right when the system was getting...

Jun 2020
(0)
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Director

Craneware has been so responsive during this COVID-19 issue. They have had webinars. They have...

Jun 2020
(0)
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Director

Craneware has expanded their educational services, and that is a huge chunk of our onboarding for...

Jun 2020
(0)
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Director

We have been with Craneware for quite a long time. We have looked at whether the system has provided...

Jun 2020
(0)
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Director

Craneware provides all of the information that we have. We use the system a little differently than...

Jun 2020
(0)
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Director

I struggle with some of Craneware’s technology, but I am still the administrator for our Craneware...

Jun 2020
(0)
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Director

We are trying to get better and more timely extractions and scripting through Craneware's system....

Jun 2020
(0)
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Analyst/Coordinator

Craneware is very good at giving information on the charges. I want to give them a big shout-out for...

Jun 2020
(0)
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Analyst/Coordinator

Craneware’s customer support line is usually very good. If I have questions or come across something...

Jun 2020
(0)
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Director

The vendor keeps their tool in such good shape. The vendor doesn't fall down on anything. They do a...

Jun 2020
(0)
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Director

I had to fight with the vendor recently over a price increase, but they did the right thing.

Jun 2020
(0)
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Director

Craneware’s tool is one of the most stable tools we have. The vendor's ability to update when...

Jun 2020
(0)
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Manager

Chargemaster Toolkit is designed to help me stay on top of a massive number of charge items, and it...

May 2020
(0)
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Manager

Craneware is pretty much meeting all of my needs. Craneware does have other products that I believe...

May 2020
(0)
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Manager

There have been times with Craneware when we have had little hiccups, but their IT support people...

May 2020
(0)
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Manager

Craneware proactively promotes and schedules what they call a governance meeting where they bring in...

May 2020
(0)
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Manager

Craneware has been impeccable during the COVID-19 crisis. They are on top of all of the Medicare...

May 2020
(0)
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Director

Having a chargemaster is part of our long-term plans. We are always going to need a chargemaster...

May 2020
(0)
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Director

Craneware charges for everything. They itemize charges, but when we exceed certain licenses, we are...

May 2020
(0)
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Director

Craneware did a couple of webinars that were very helpful with the COVID-19 implementation and...

May 2020
(0)
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Director

The system does exactly what we need it to do. The system will remain part of our long-term plans...

May 2020
(0)
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Director

If the decision were up to me, I would purchase the system again unless I knew what other options...

May 2020
(0)
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Director

The product does come with many features, and Craneware itemizes out the different things, but...

May 2020
(0)
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Director

Craneware has provided a lot of great feedback and overviews with changes due to COVID-19. Once per...

May 2020
(0)
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Director

I have had trouble with some of our upgrades because we have changed systems. So I can’t give...

May 2020
(0)
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Director

Craneware has a really great training platform. Chargemaster Toolkit can have information overload....

May 2020
(0)
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Director

One of the challenges we are having right now is with the scripting module. In our old world, we...

May 2020
(0)
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Director

We haven’t really done any new things. We have basically have had the system for forever. I have...

May 2020
(0)
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Director

Craneware’s phone and web support are great. The people are very responsive and readily available....

May 2020
(0)
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Director

I can’t think of anything that I would want Craneware to do more. Proactive to me means that I am...

May 2020
(0)
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Director

The product helps me with CPT codes, billing, and compliance issues and information related to that....

May 2020
(0)
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Director

The system is not perfect, so I can’t give it the highest rating. But it does do a lot and has a lot...

May 2020
(0)
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Analyst/Coordinator

The product is pretty easy to use; it is user friendly. It is very basic, so it is not difficult to...

May 2020
(0)
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Analyst/Coordinator

I like the support; the vendor is very supportive. Anytime that we have a problem, Craneware always...

May 2020
(0)
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Analyst/Coordinator

When we downloaded our first file, there were a lot of errors to work out. That was our fault, but I...

May 2020
(0)
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Analyst/Coordinator

It took months for us to get the correct format. Part of the delay was our fault, but when I sent...

May 2020
(0)
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Analyst/Coordinator

I have enjoyed working with everyone at Craneware, mainly because the people are so friendly and...

May 2020
(0)
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Analyst/Coordinator

Craneware has been really good about communication during the COVID-19 crisis. We have sent in...

May 2020
(0)
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Analyst/Coordinator

The vendor hasn't done any big upgrades on the product. Upkeeping the system is a constant, ongoing...

May 2020
(0)
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Analyst/Coordinator

We really didn't have a lot of on-site training from Craneware. The training was more up to the...

May 2020
(0)
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Analyst/Coordinator

The product does provide a lot of ways for us to interface with our electronic systems. There are...

May 2020
(0)
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Analyst/Coordinator

The product quality and upgrades are seamless. Everything is done behind the scenes, and there are...

May 2020
(0)
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Analyst/Coordinator

The vendor does deliver new technology that meets our needs. There are a lot of add-ons for...

May 2020
(0)
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Analyst/Coordinator

The vendor's support people are exceptional. They get back to us within a day, and they always...

May 2020
(0)
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Analyst/Coordinator

I see my satisfaction still being high in a year. I don't think anything major will change with...

May 2020
(0)
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Manager

Craneware does avoid charging for every little thing. We do a lump-sum payment every year. It does...

May 2020
(0)
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Manager

Craneware’s training isn’t much. Craneware’s updates or upgrades are not always prompt. Maybe they...

May 2020
(0)
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Manager

I appreciate the system’s integration with our EMR and our ability to upload files into the system...

May 2020
(0)
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Manager

The product is very useful in terms of looking for any errors that might be in our chargemaster. We...

May 2020
(0)
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Analyst/Coordinator

The salesperson says pretty much anything in order to get us to buy a product. Craneware works hard...

May 2020
(0)
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Analyst/Coordinator

The vendor hasn’t nickel-and-dimed us. We have a very strong person that negotiates our contracts...

May 2020
(0)
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Analyst/Coordinator

The implementation was good. The vendor came on-site and did one-on-one training. The people that...

May 2020
(0)
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Analyst/Coordinator

The vendor offers classes on their website. The classes go through each module and test us on them...

May 2020
(0)
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Analyst/Coordinator

We were implemented on a different platform than the platform we expected to be put on. The platform...

May 2020
(0)
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Analyst/Coordinator

We did the initial training, and I haven’t needed more training because the system is intuitive. I...

May 2020
(0)
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Analyst/Coordinator

Typically, executives don’t get involved unless issues are escalated. I don’t have any executive...

May 2020
(0)
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Analyst/Coordinator

When people ask who we use, I recommend the vendor and tell people that the vendor does a great job...

May 2020
(0)
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Analyst/Coordinator

Web support is amazing. When I put in a ticket, I get a call or an email immediately telling me that...

May 2020
(0)
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Analyst/Coordinator

We have people specifically assigned to us that we can reach out to. I have always liked the...

May 2020
(0)
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Analyst/Coordinator

The vendor is really good about pushing out updates, and if we don’t take the updates, the vendor...

May 2020
(0)
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Analyst/Coordinator

We have been very satisfied with the solution. Whenever a contract comes up, we always make sure...

May 2020
(0)
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Analyst/Coordinator

The vendor is phenomenal with putting out the information in a format that is user friendly. When...

May 2020
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Manager

In terms of supporting us through the COVID-19 crisis, Craneware updates me all the time. I haven’t...

Apr 2020
(0)
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Manager

I would buy Chargemaster Toolkit again for sure. Craneware keeps about 80% of their promises....

Apr 2020
(0)
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Manager

The support is good, but a lot of Craneware's people are in Scotland or someplace overseas, so the...

Apr 2020
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Manager

If organizations go with Chargemaster Toolkit, they should just be careful about what else they want...

Apr 2020
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Manager

We have multiple products from Craneware. We recently went through a charge description master...

Apr 2020
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VP/Other Executive

If I were sitting in front of the vendor’s executives, I would tell them that the way their product...

Apr 2020
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VP/Other Executive

We went through an upgrade, and for a few months after that upgrade, the system was sluggish. But I...

Apr 2020
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VP/Other Executive

The vendor does a good job of staying up to date. When they provide releases, they are appropriate...

Apr 2020
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VP/Other Executive

We use the system’s integration, and the product does really well there. The product does a great...

Apr 2020
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VP/Other Executive

I would be very comfortable and willing to recommend the vendor to others. I expect that I will...

Apr 2020
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VP/Other Executive

Craneware’s executives know about one of the components of another system we use that is our...

Apr 2020
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Director

I have been a long-time Craneware customer. I have been with them for so long because I have been...

Apr 2020
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Director

I would say Craneware keeps their promises. I have had nothing but positive experiences with them as...

Apr 2020
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Director

The vendor is supporting our interoperability goals. The product is very easy for people to use. I...

Apr 2020
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Director

In terms of supporting us through the COVID-19 crisis, Craneware’s basic product has more to do with...

Apr 2020
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Manager

I love the system. It is fantastic. It has built-in edits when we are creating charges, so the...

Apr 2020
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Manager

Craneware’s support is fantastic. Sometimes the people are a little difficult to understand, but...

Apr 2020
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Manager

The system is not part of our long-term plans. We have merged with another facility, and they have...

Apr 2020
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VP/Other Executive

Our overall experience with the vendor has been very positive. We have worked with them for a number...

Apr 2020
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VP/Other Executive

The vendor offers regular webinars and various educational opportunities, but it would be helpful if...

Apr 2020
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VP/Other Executive

The cost of the product is a one-time fee. While the product is pricey, I do feel like its value is...

Apr 2020
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Director

Craneware has extremely supportive customer service. The support people are proactive for the most...

Apr 2020
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Director

Craneware has been very supportive in helping us try to figure out our issues with pulling data from...

Apr 2020
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Director

I know that the vendor executives are involved when it is contract time or when they come on-site....

Apr 2020
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Director

Our time for contract renewal is coming up, and we will be looking at our options. I am not sure...

Apr 2020
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Manager

We really like the product. We use it quite frequently in various ways, and we have a number of...

Apr 2020
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Manager

We are not really using Craneware as a source for COVID-19 information; we have so many other...

Apr 2020
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Manager

I know that the vendor is constantly doing things to try to provide us with more information about...

Apr 2020
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Manager

We don't have much ongoing training; I think Craneware puts out some webinars every once in awhile....

Apr 2020
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Manager

We find it difficult to download a report that we can view outside of the system, and it is hard for...

Apr 2020
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Manager

The vendor doesn’t nickel-and-dime. The fee is just one flat rate per year. In terms of getting our...

Apr 2020
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Manager

I am not really using the vendor’s support that much. I think the information is good. Craneware is...

Apr 2020
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Manager

When it comes to the ease of use, it wasn’t very clear to us what the difference was between the...

Apr 2020
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Manager

I would like to see more functionality with the reports and with being able to identify our outliers...

Apr 2020
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Manager

The vendor is primarily focused on Medicare, and we do base a lot of things off of Medicare....

Apr 2020
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Director

The product has been great. When used correctly, the solution delivers what Craneware says it does....

Apr 2020
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Director

Chargemaster Toolkit is a very user-friendly product. It is easy to train people on how to use the...

Apr 2020
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Director

My experience with Craneware's support has been the best experience I have had with any...

Apr 2020
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Director

Craneware delivered throughout the implementation. With Craneware, we get a contract, and they live...

Apr 2020
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Director

Craneware does not nickel-and-dime. I have seen that they really do try to work with us, even when...

Apr 2020
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Director

I got an email from Craneware’s data team about the COVID-19 update. If providers are enrolled for...

Apr 2020
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Director

Craneware is very quick to jump on and provide any changes we ask for. The vendor is in a...

Apr 2020
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Director

Craneware’s executives interact with users each year at Craneware's annual summits. We have had...

Apr 2020
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Director

I see the monthly bill, and I would say we get our money's worth from Craneware just on the saved...

Apr 2020
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Director

I would definitely recommend Craneware. I have shared my experience with hospitals regarding the...

Apr 2020
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Analyst/Coordinator

The vendor keeps up with regulations and assists in identifying any issues that we might have in the...

Apr 2020
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Analyst/Coordinator

There are regular updates for the entire suite of products. Recently, the vendor has been changing...

Apr 2020
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Analyst/Coordinator

I have never had a bad experience with the vendor's customer service. I always hear back within a...

Apr 2020
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Manager

The vendor has a great customer service team. The people are always very responsive when I call. I...

Apr 2020
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Manager

Craneware has done very well at keeping us up to date on the changes with COVID-19. But there is...

Apr 2020
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Manager

Craneware paused a little bit on some updates, but the vendor makes code changes as there are new...

Apr 2020
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Manager

The workflow is a little clunky. With the version that we are on, we can’t do any pricing right now....

Apr 2020
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Manager

We don’t have the functionality to write back to the chargemaster from our patient financial system...

Apr 2020
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Analyst/Coordinator

I would recommend Craneware because I really like their software, and their support is very helpful...

Apr 2020
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Analyst/Coordinator

Craneware's system does not integrate with our EMR. If we make changes in one system, we have to do...

Apr 2020
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Analyst/Coordinator

I really love that Craneware has an online reference tool. That tool is great because I can use it...

Apr 2020
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Analyst/Coordinator

Craneware is definitely a partner. We love their customer service. We find them to be very...

Mar 2020
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Analyst/Coordinator

I would like to see improvements in some areas. We have ideas, but for the things we would like to...

Mar 2020
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Analyst/Coordinator

The vendor supplies training during the initial implementation, but that is about it. They have...

Mar 2020
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Analyst/Coordinator

I would buy the module again. We are satisfied with the system. It is a good system, and I would...

Mar 2020
(0)
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Analyst/Coordinator

Everything has been going great with the vendor. I use the solution all day every day. The vendor...

Mar 2020
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Analyst/Coordinator

The relationship with the vendor is excellent. Most of the time, I just need support if something...

Mar 2020
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Analyst/Coordinator

I would like to see the vendor enhance the searching capability.

Mar 2020
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Analyst/Coordinator

When I came to this organization, I was handed a videocassette and was told to go watch it for my...

Mar 2020
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Director

The reason we moved from our previous vendor's product was that it didn't separate hospital rules...

Mar 2020
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Director

We had implementation services from Craneware, and we had someone who was very helpful. Whenever we...

Mar 2020
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Director

Craneware's salespeople are a bit over the top. We get tired of dealing with them. We couldn't find...

Mar 2020
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Director

The vendor pretty much follows the contract. I am not aware of any instance where Craneware tried to...

Mar 2020
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Director

In terms of ease of use, I don't like the workflows because I get emails when I don't have any work...

Mar 2020
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Director

When it comes to delivering new technology, Craneware updates their software all the time. I would...

Mar 2020
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Director

When I was having problems, I had to call Craneware's support people a couple of different times...

Mar 2020
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Manager

I give Craneware a high rating for their implementation services. The go-lives are seamless. Our...

Mar 2020
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Manager

Craneware is heavy into training. They have internal online training, and they offer webinars....

Mar 2020
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Manager

Craneware is coming out with a data integrity piece, and they are thinking about moving to another...

Mar 2020
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Manager

The tool is very simple. We have been using it for so long. When I train new staff members on the...

Mar 2020
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Manager

I give Craneware a high rating for delivering new technology because they are constantly improving.

Mar 2020
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Manager

The ongoing support from Craneware is unbeatable. They are always available. We get an immediate...

Mar 2020
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Manager

Craneware is very interested in keeping us as clients. That is very obvious. They are always taking...

Mar 2020
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Manager

At the annual session Craneware holds for their new technology and education, there are always some...

Mar 2020
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Manager

There is room for improvement. We are hoping to get a few things in the next few months. The vendor...

Mar 2020
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Manager

Craneware's involvement is incredible. They have made leaps and bounds over the years, and we are...

Mar 2020
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Manager

The system is part of our long-term plans. Craneware is all over supporting our integration goals.

Mar 2020
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Manager

I would like to improve the existing in-house reporting capabilities and get rid of Craneware's tool...

Mar 2020
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Manager

Craneware doesn't nickel-and-dime. All of the support is part of the deal. The tool is not cheap,...

Mar 2020
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Manager

All chargemaster vendors, not just Craneware, have really struggled with how to stay effective and...

Mar 2020
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Analyst/Coordinator

Craneware always maintains the most updated regulations with the annual code changes and compliance...

Mar 2020
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Director

We use Chargemaster Toolkit. People use the solution as a reference, so we are very happy with it.

Mar 2020
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Director

I think the vendor’s customer service is great and proactive. The vendor keeps us up to date. The...

Mar 2020
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Director

Craneware offers more integration than we are taking. I don’t know that I want to give them a lower...

Mar 2020
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Manager

Craneware is hands down a phenomenal software vendor. Their phone support couldn't be better. When...

Mar 2020
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Manager

The vendor has Craneware Academy, and they do a lot of training through that. I would give the...

Mar 2020
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Manager

Craneware listens to their customers, and that is a huge plus. A lot of vendors don't listen or just...

Mar 2020
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Analyst/Coordinator

Craneware is very helpful. They were especially helpful through this past year when we went through...

Mar 2020
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Analyst/Coordinator

If I call Craneware’s support people, they respond very quickly, sometimes within minutes. I have...

Mar 2020
(0)
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Analyst/Coordinator

In Online Reference Toolkit, Craneware provides opportunities for CEUs that I take advantage of...

Mar 2020
(0)
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Analyst/Coordinator

Craneware is awesome. They meet and exceed our expectations all the time. We are now engaging with...

Mar 2020
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Nurse

Craneware's product is exceptional, but what sets them above all others is their customer service....

Mar 2020
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Nurse

Craneware doesn't nickel-and-dime. When we purchase the product and have questions or concerns or...

Mar 2020
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Nurse

The vendor has done fabulously. I am sure that just like with any business, there are times when...

Mar 2020
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Nurse

The vendor absolutely has kept their promises so far. I don't see their work ethic changing anything...

Mar 2020
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Nurse

I don't know whether the vendor delivers new technology that meets our needs. There is new...

Mar 2020
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Nurse

Things have been challenging with our main vendor. I use the chargemaster, and it is challenging....

Mar 2020
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Analyst/Coordinator

Craneware has training online, though I haven’t looked at it. They have tools out there, but we are...