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User Commentary

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VP/Other Executive

We found that it was definitely a big leap for Craneware to implement so widely. Having the ability...

May 2021
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VP/Other Executive

We are still trying to integrate with our other systems. The integration is a lot to do, and the...

May 2021
||
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VP/Other Executive

We have decided to use Chargemaster Toolkit for our enterprise tool. We chose Craneware's system...

May 2021
||
(0)
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Analyst/Coordinator

I like Chargemaster Toolkit. Unfortunately, our contract is going to be up in a while, and we are...

May 2021
||
(0)
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Director

We are moving to Craneware's Trisus platform for our chargemaster product, so we are testing out the...

May 2021
||
(0)
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Director

Craneware keeps their promises to the best of their ability. We are moving to the Trisus platform...

May 2021
||
(0)
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Director

We have had some issues with the scripting piece in Chargemaster Toolkit. A large part of the issue...

May 2021
||
(0)
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Director

Having all of Chargemaster Toolkit's reference material in one spot is a major benefit. We like that...

May 2021
||
(0)
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Analyst/Coordinator

Craneware's software is always current because they send updates all the time, and we cannot get...

May 2021
||
(0)
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Analyst/Coordinator

The entire system is searchable. Whatever the value is, I can do a search for anything, and if it is...

May 2021
||
(0)
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Analyst/Coordinator

There is a set contract for what services Craneware provides, and that is it. I have not heard of...

May 2021
||
(0)
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Analyst/Coordinator

In Craneware's software, we could have things centered on Medicaid, even though the product is...

May 2021
||
(0)
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Analyst/Coordinator

We have contacts at Craneware who we can reach out to if we have any questions. We are efficient...

May 2021
||
(0)
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Manager

Chargemaster Toolkit is very self-sufficient, but Craneware does have a very good support crew....

May 2021
||
(0)
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Manager

I would like Craneware to provide more virtual education on their updates so that we know how they...

May 2021
||
(0)
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Analyst/Coordinator

It would help if Craneware scheduled yearly check-ins to see how we are using the system and give us...

May 2021
||
(0)
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Analyst/Coordinator

Craneware has been really good to us. We actually went to another company for a while, but then we...

May 2021
||
(0)
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Analyst/Coordinator

The upgrades that we get for the system are standard upgrades. Craneware tells us what the new...

May 2021
||
(0)
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Analyst/Coordinator

Some of the vendor's support is in Ireland. Ireland has many different accents. Some of those...

May 2021
||
(0)
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Analyst/Coordinator

Chargemaster Toolkit is very reliable and stable. It is intuitive and easy to use. I like the way...

May 2021
||
(0)
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Manager

Without the system, we would have a huge manual process to complete. Now we are more efficient. I...

May 2021
||
(0)
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Manager

Craneware doesn’t try to sell a bunch of bolt-on tools to customers.

May 2021
||
(0)
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Analyst/Coordinator

Chargemaster Toolkit is definitely part of our long-term plans. Craneware is always expanding the...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Craneware keeps all of their promises and then some. I appreciate that Craneware is always thinking...

May 2021
||
(0)
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Analyst/Coordinator

The customer service from Craneware is excellent. They hire some of the best people who stay long...

May 2021
||
(0)
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Analyst/Coordinator

Craneware is fun. I love the diversity of the company. When I call them in Scotland, there are...

May 2021
||
(0)
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 or  to see details.

Nurse

I am having problems trying to understand and comprehend the Corporate Discovery Viewer version. It...

May 2021
||
(0)
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Nurse

Craneware does deliver new technology because they are always being innovative. I can talk to...

May 2021
||
(0)
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Nurse

I love Craneware. I always recommend them. I would never switch unless I were forced to by the...

May 2021
||
(0)
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Nurse

We want improvements with what I call scripting, but that is also called a merge. That is where we...

May 2021
||
(0)
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Analyst/Coordinator

I really appreciate Craneware’s help desk. When we open a ticket, the help desk people respond...

Apr 2021
||
(0)
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Analyst/Coordinator

Our Craneware account manager keeps in contact with us to make sure everything is going okay. That...

Apr 2021
||
(0)
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Analyst/Coordinator

After we got our merge file set up, Chargemaster Toolkit seemed to be a lot easier. Everything is...

Apr 2021
||
(0)
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Analyst/Coordinator

Whatever information I need is in Craneware’s online reference toolkit. We trust Craneware, so we...

Apr 2021
||
(0)
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Manager

Craneware is very considerate when it comes to services. Also, they aren't pushy when they have a...

Apr 2021
||
(0)
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Manager

I used to be able to call Craneware’s customer service and have someone pick up right away, but now,...

Apr 2021
||
(0)
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Manager

When Craneware's system was introduced to me, it broadened my horizons. It interfaces with our...

Apr 2021
||
(0)
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 or  to see details.

Manager

If I ever need something or have an issue with something, Craneware works with me to get me all of...

Apr 2021
||
(0)
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Manager

Craneware keeps developing and improving Chargemaster Toolkit. They are working to create something...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Craneware is highly engaged with us. Their customer service took a dip a couple of years ago, and...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Craneware avoids charging us for every little thing. We have never had an upcharge or additional...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the product works as promoted and is what the vendor says it is. About 98% of our users find...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the system again. Craneware is absolutely amazing. They are nothing but proactive. They...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In part due to our EMR, the implementation was very difficult. There were so many issues. I did not...

Apr 2021
||
(0)
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 or  to see details.

Manager

We have a lot of staff members that use the Online Reference Toolkit system for a variety of things....

Apr 2021
||
(0)
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 or  to see details.

Manager

I get really frustrated with the updates. I wish the system were in the cloud and web-based so that...

Apr 2021
||
(0)
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Manager

Other organizations looking at the solution really need to dig into their IT capabilities and make...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Getting the new version of the system to work appropriately has been a process. The vendor's IT...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Craneware has been extremely responsive and helpful and has hosted gazillions of meetings and Webex...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is only as good as the data we put in. I really like the Craneware tools. Any...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

My main contact throughout the transition, our implementation manager, has been really good about...

Apr 2021
||
(0)
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Analyst/Coordinator

The customer support is really good and responsive. When we complain or have a concern, the support...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Things with Chargemaster Toolkit are going really well. We like using the system at our facility. I...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The product pays itself off shortly after implementation. Chargemaster Toolkit identifies compliance...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We were ready to quit, but Craneware is improving Chargemaster Toolkit. We had hit some bugs. We had...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Craneware is working with us, and they have very good customer service. For a long time, we didn't...

Apr 2021
||
(0)
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Analyst/Coordinator

I don't think that we could live without some parts of Chargemaster Toolkit. It is very user...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Craneware is great. I can call them anytime. They call and check on me. They also email me to check...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We don't have Chargemaster Toolkit completely implemented, and we only have a few people using it. I...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Chargemaster Toolkit is kind of difficult to learn at first. There are other products out there that...

Apr 2021
||
(0)
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 or  to see details.

Manager

Nothing has changed. We still love Craneware, and we still enjoy using the product and find it to be...

Apr 2021
||
(0)
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 or  to see details.

Manager

I don't have to contact support very much. When I do have to contact support, the support people are...

Apr 2021
||
(0)
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Analyst/Coordinator

I have been working with the Craneware system for years, and I don’t have any complaints whatsoever....

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

What Craneware does really well is service. They give us a direct contact, and the contact is very...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The system is very low maintenance. Craneware does updates regularly, and those have to be run...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Our hospital updated our EMR, and there was a portion in the EMR that would have allowed us to do...

Apr 2021
||
(0)
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 or  to see details.

Director

Craneware does a really good job in terms of scheduling and working with the teams on...

Apr 2021
||
(0)
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 or  to see details.

Director

The one thing that Craneware is difficult with is their contracting; their costs are typically high....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Chargemaster Toolkit certainly serves as a good tool for making sure that we are managing the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t had any issues with Craneware. They have pretty quick turnaround times. The customer...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been using Craneware for several years, and we really like them. We like the references that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a previous update that had a bug in it. The vendor will hopefully be able to fix that. It...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Craneware has upgrades often, and they are always good upgrades. We have enjoyed using them. We wish...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I’ve been very happy with Craneware. Their support is awesome. They work with you very well so if...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It can be frustrating to start, but the more that you work with the Chargemaster system and get to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I get new requests every day for new people to use the software. We just keep adding users, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Craneware gives us a heads up when modules will be updated. They give us a couple of weeks’ notice...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

For the system's purpose, which is to maintain the chargemaster and keep it compliant, clean, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We didn’t have a user group meeting this year because of COVID-19, but normally when we have that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that the vendor isn't keeping their promises. That specifically refers to the vendor's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Craneware has a training resource called Craneware Academy. We just don't need to do ongoing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In our previous software, if we wanted to know whether we had any charge codes below Medicare...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The training is fine, and our representative does a good job. We have to learn to create the reports...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Our end users hate the product. We were used to having certain things spelled out very simply, and...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Craneware’s customer service is of excellent quality. The vendor's responses are timely. We call our...

Dec 2020
||
(0)
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 or  to see details.

Director

For where we are today, integration is nonexistent with Chargemaster Toolkit. There is integration...

Dec 2020
||
(0)
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 or  to see details.

Director

Whether the people that I am working with at Craneware are in support or are our assigned customer...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor leaves us a little dependent on customer service. I would rather have a tool that gives...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We haven’t received our money’s worth with Craneware. I don't know that we have found anything to...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The product works as promoted. I think our satisfaction will go up slightly in the coming year. We...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Chargemaster Toolkit works exactly as it is designed to work. The vendor is very proactive in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only improvement Craneware needs to make relates to our representative. There has been quite a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The customer service from Craneware is amazing. The people are the best that I have ever worked...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we changed systems, that was a challenge. We also had a challenge with Craneware. There was a...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Craneware’s strength is that the system is very user friendly. Also, they have products that...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

In terms of getting support through COVID-19, everything we did with Craneware was already virtual....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Craneware is really not integrated, and we have to do everything manually. That is more because of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, we have been really pleased. Craneware’s customer service and support have been...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Craneware does exceedingly well with their support and customer service. The individuals I have...

Aug 2020
||
(0)
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 or  to see details.

Manager

There are some features that the vendor could improve. There are some roadblocks in regard to...

Aug 2020
||
(0)
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 or  to see details.

Manager

The vendor could improve and have a better way of processing changes. The way that they have the...

Aug 2020
||
(0)
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 or  to see details.

Manager

The vendor has reached out during the COVID-19 crisis, but we haven't needed anything. We were...

Aug 2020
||
(0)
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 or  to see details.

Manager

We have had some hiccups. We have struggled with the assigned individuals and the implementation. We...

Aug 2020
||
(0)
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 or  to see details.

Manager

The software is easy to use, but it is also very frustrating at the same time. Someone who is not...

Aug 2020
||
(0)
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 or  to see details.

Manager

The vendor is working on their Trisus solution. They are working on a hybrid, which I think is...

Aug 2020
||
(0)
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Director

One good thing that Craneware has done, which is something I really appreciate, is that someone at...

Jul 2020
||
(0)
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Director

I would give Craneware's support an even higher rating if I could. The support is fantastic. The...

Jul 2020
||
(0)
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Director

I don't want to ding Craneware's executives, but we just don't have any reason to be involved with...

Jul 2020
||
(0)
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Director

Craneware is a great company and a good partner. We have stuck with them, and we have a lot of users...

Jul 2020
||
(0)
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Director

One thing that is less than stellar is the training site. On the website, I find it challenging to...

Jul 2020
||
(0)
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Analyst/Coordinator

We are pretty satisfied with the product. However, I have noticed that since Craneware is working on...

Jul 2020
||
(0)
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Analyst/Coordinator

We are actively engaging with a product that can actually script all of the changes that we do in...

Jul 2020
||
(0)
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Analyst/Coordinator

There really isn't any innovation for Chargemaster Toolkit. There are so many vendors out there that...

Jul 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Craneware is pretty top notch, especially considering they are headquartered all the way in...

Jul 2020
||
(0)
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VP/Other Executive

With Chargemaster Toolkit, the price was all inclusive. Even though we added significant additional...

Jul 2020
||
(0)
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VP/Other Executive

Any of the issues that we have with the implementations are usually on our end and not on...

Jul 2020
||
(0)
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VP/Other Executive

The product works as promoted, and there have been no surprises. The vendor doesn't promise anything...

Jul 2020
||
(0)
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Analyst/Coordinator

The vendor's support has done exceedingly well for us. When I have a question, I can contact my area...

Jun 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I like the product, and the vendor is working through the issues we have had with them. We basically...

Jun 2020
||
(0)
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Analyst/Coordinator

The vendor has been very helpful during the COVID-19 crisis. They have had a few webinars. We listen...

Jun 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t know that the vendor charges for every little item, but each module is different, and they...

Jun 2020
||
(0)
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Analyst/Coordinator

The product is definitely easy to use. I would rate that part a 20 on a 1–9 scale if I could. We...

Jun 2020
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Director

We didn't need much support from Craneware during COVID-19. They offered webinars. We signed up....

Jun 2020
||
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Director

Our sales representative has been in touch. We have been assigned our own person from Craneware, and...

Jun 2020
||
(0)
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Director

The solution requires a lot of training. It is complicated. It is web based, so our end users can...

Jun 2020
||
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Director

I would like to see Craneware be more willing to reach out to other vendors to codevelop their...

Jun 2020
||
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Analyst/Coordinator

We have quite a few of the vendor's products, and I have been nothing but impressed with the...

Jun 2020
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Analyst/Coordinator

COVID-19 hasn’t hit us as hard as it did other areas and organizations. We didn’t really do anything...

Jun 2020
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Manager

I think the product is wonderful. Unfortunately, we are more incapacitated on the legacy system side...

Jun 2020
||
(0)
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Manager

Craneware is so responsive and helpful. I wouldn't want to live without the vendor's tools. They...

Jun 2020
||
(0)
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Manager

I don't think there is anything that Craneware could do to improve. The only thing I could think of...

Jun 2020
||
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Director

Craneware’s online reference toolkit is amazing. But Bill Analyzer gave us so many false positives....

Jun 2020
||
(0)
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Director

We were supposed to roll out the solution to the different departments that were going to use it,...

Jun 2020
||
(0)
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Director

At first, the executives were very involved. I was coming on board right when the system was getting...

Jun 2020
||
(0)
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Director

Craneware has been so responsive during this COVID-19 issue. They have had webinars. They have...

Jun 2020
||
(0)
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Director

Craneware has expanded their educational services, and that is a huge chunk of our onboarding for...

Jun 2020
||
(0)
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Director

We have been with Craneware for quite a long time. We have looked at whether the system has provided...

Jun 2020
||
(0)
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Director

Craneware provides all of the information that we have. We use the system a little differently than...

Jun 2020
||
(0)
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Director

I struggle with some of Craneware’s technology, but I am still the administrator for our Craneware...

Jun 2020
||
(0)
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Director

We are trying to get better and more timely extractions and scripting through Craneware's system....

Jun 2020
||
(0)
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Analyst/Coordinator

Craneware is very good at giving information on the charges. I want to give them a big shout-out for...

Jun 2020
||
(0)
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Analyst/Coordinator

Craneware’s customer support line is usually very good. If I have questions or come across something...

Jun 2020
||
(0)
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Director

The vendor keeps their tool in such good shape. The vendor doesn't fall down on anything. They do a...

Jun 2020
||
(0)
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Director

I had to fight with the vendor recently over a price increase, but they did the right thing.

Jun 2020
||
(0)
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Director

Craneware’s tool is one of the most stable tools we have. The vendor's ability to update when...

Jun 2020
||
(0)
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Manager

Chargemaster Toolkit is designed to help me stay on top of a massive number of charge items, and it...

May 2020
||
(0)
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Manager

Craneware is pretty much meeting all of my needs. Craneware does have other products that I believe...

May 2020
||
(0)
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Manager

There have been times with Craneware when we have had little hiccups, but their IT support people...

May 2020
||
(0)
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Manager

Craneware proactively promotes and schedules what they call a governance meeting where they bring in...

May 2020
||
(0)
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Manager

Craneware has been impeccable during the COVID-19 crisis. They are on top of all of the Medicare...

May 2020
||
(0)
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Director

Having a chargemaster is part of our long-term plans. We are always going to need a chargemaster...

May 2020
||
(0)
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Director

Craneware charges for everything. They itemize charges, but when we exceed certain licenses, we are...

May 2020
||
(0)
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Director

Craneware did a couple of webinars that were very helpful with the COVID-19 implementation and...

May 2020
||
(0)
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