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User Commentary

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Analyst/Coordinator

What the vendor does very well is customer service. It is wonderful and spot on. When we call the...

Oct 2021
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Analyst/Coordinator

The system is very valuable and has a lot of good information. A lot of our offices and providers...

Oct 2021
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Analyst/Coordinator

Everyone's budget is stretched. It seems like the vendor charges for every little thing. We have...

Oct 2021
||
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Director

Craneware really provides value when it comes to optimizing their products. They did a stellar job...

Oct 2021
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(0)
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Director

We would rate the solution's integration highly when it comes to our workflows and business...

Oct 2021
||
(0)
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Director

Craneware is very open to enhancement requests and operational feedback. I would definitely...

Oct 2021
||
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Manager

For the most part, everything about the product has stayed pretty much with the status quo. In terms...

Sep 2021
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(0)
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Manager

The product's accuracy is good. Chargemaster Toolkit helps us find things, like charges that are...

Sep 2021
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Manager

Our representative has changed a couple of times, but our new representatives have been really good...

Sep 2021
||
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Manager

I am very happy with Craneware. They have always been great about their customer service. That is...

Sep 2021
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Manager

The vendor does a lot of marketing things, and they definitely keep up with any new things that are...

Sep 2021
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Manager

We have a long-term commitment to the vendor, and we have been with them for a long time. In terms...

Sep 2021
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Manager

Craneware has an online reference toolkit that we use organizationally. It is almost like a coding...

Sep 2021
||
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Director

Chargemaster Toolkit is an expensive product. With Craneware, we have had to replace certain...

Sep 2021
||
(0)
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Director

We use Chargemaster Toolkit to help improve our build within our patient accounting software. All...

Sep 2021
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Director

Craneware is always letting us know about new education offerings and things like that.

Sep 2021
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Director

When Craneware does an upgrade, they do it for free, or they have price transparency, and the...

Sep 2021
||
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Director

When we started the RFP, we really liked Craneware's product, and the information there was great....

Sep 2021
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Analyst/Coordinator

Craneware's software does not work well with our EMR. We do not use the CDM toolkit because our...

Aug 2021
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Analyst/Coordinator

We really did not get the assistance that we needed from Craneware until we got a bill. We realized...

Aug 2021
||
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Manager

Craneware allows customers to be on their advisory group so that they can provide feedback or work...

Jun 2021
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Manager

Chargemaster Toolkit is very easy to use. We can easily understand its tabs and what each tab...

Jun 2021
||
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Manager

The solution's workflow is a little challenging. Requests for changes, deactivations, and...

Jun 2021
||
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Manager

It took Craneware a while to get Trisus. They promised it to us a couple of years ago, but they...

Jun 2021
||
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Manager

Craneware has an awesome support team and a really good support system. We are subscribed to their...

Jun 2021
||
(0)
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Director

At times, Craneware is slow to deliver, but they have delivered everything that they have committed...

May 2021
||
(0)
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Director

Health organizations do not have a cookie-cutter design for EHRs, so when Craneware's system...

May 2021
||
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VP/Other Executive

We found that it was definitely a big leap for Craneware to implement so widely. Having the ability...

May 2021
||
(0)
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VP/Other Executive

We are still trying to integrate with our other systems. The integration is a lot to do, and the...

May 2021
||
(0)
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VP/Other Executive

We have decided to use Chargemaster Toolkit for our enterprise tool. We chose Craneware's system...

May 2021
||
(0)
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Analyst/Coordinator

I like Chargemaster Toolkit. Unfortunately, our contract is going to be up in a while, and we are...

May 2021
||
(0)
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Director

We are moving to Craneware's Trisus platform for our chargemaster product, so we are testing out the...

May 2021
||
(0)
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Director

Craneware keeps their promises to the best of their ability. We are moving to the Trisus platform...

May 2021
||
(0)
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Director

We have had some issues with the scripting piece in Chargemaster Toolkit. A large part of the issue...

May 2021
||
(0)
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Director

Having all of Chargemaster Toolkit's reference material in one spot is a major benefit. We like that...

May 2021
||
(0)
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Analyst/Coordinator

Craneware's software is always current because they send updates all the time, and we cannot get...

May 2021
||
(0)
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Analyst/Coordinator

The entire system is searchable. Whatever the value is, I can do a search for anything, and if it is...

May 2021
||
(0)
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Analyst/Coordinator

There is a set contract for what services Craneware provides, and that is it. I have not heard of...

May 2021
||
(0)
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Analyst/Coordinator

In Craneware's software, we could have things centered on Medicaid, even though the product is...

May 2021
||
(0)
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Analyst/Coordinator

We have contacts at Craneware who we can reach out to if we have any questions. We are efficient...

May 2021
||
(0)
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Manager

Chargemaster Toolkit is very self-sufficient, but Craneware does have a very good support crew....

May 2021
||
(0)
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Manager

I would like Craneware to provide more virtual education on their updates so that we know how they...

May 2021
||
(0)
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Analyst/Coordinator

It would help if Craneware scheduled yearly check-ins to see how we are using the system and give us...

May 2021
||
(0)
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Analyst/Coordinator

Craneware has been really good to us. We actually went to another company for a while, but then we...

May 2021
||
(0)
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Analyst/Coordinator

The upgrades that we get for the system are standard upgrades. Craneware tells us what the new...

May 2021
||
(0)
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Analyst/Coordinator

Some of the vendor's support is in Ireland. Ireland has many different accents. Some of those...

May 2021
||
(0)
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Analyst/Coordinator

Chargemaster Toolkit is very reliable and stable. It is intuitive and easy to use. I like the way...

May 2021
||
(0)
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Manager

Without the system, we would have a huge manual process to complete. Now we are more efficient. I...

May 2021
||
(0)
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Manager

Craneware doesn’t try to sell a bunch of bolt-on tools to customers.

May 2021
||
(0)
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Analyst/Coordinator

Chargemaster Toolkit is definitely part of our long-term plans. Craneware is always expanding the...

May 2021
||
(0)
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Analyst/Coordinator

Craneware keeps all of their promises and then some. I appreciate that Craneware is always thinking...

May 2021
||
(0)
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Analyst/Coordinator

The customer service from Craneware is excellent. They hire some of the best people who stay long...

May 2021
||
(0)
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Analyst/Coordinator

Craneware is fun. I love the diversity of the company. When I call them in Scotland, there are...

May 2021
||
(0)
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Nurse

I am having problems trying to understand and comprehend the Corporate Discovery Viewer version. It...

May 2021
||
(0)
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Nurse

Craneware does deliver new technology because they are always being innovative. I can talk to...

May 2021
||
(0)
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Nurse

I love Craneware. I always recommend them. I would never switch unless I were forced to by the...

May 2021
||
(0)
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Nurse

We want improvements with what I call scripting, but that is also called a merge. That is where we...

May 2021
||
(0)
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Analyst/Coordinator

I really appreciate Craneware’s help desk. When we open a ticket, the help desk people respond...

Apr 2021
||
(0)
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Analyst/Coordinator

Our Craneware account manager keeps in contact with us to make sure everything is going okay. That...

Apr 2021
||
(0)
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Analyst/Coordinator

After we got our merge file set up, Chargemaster Toolkit seemed to be a lot easier. Everything is...

Apr 2021
||
(0)
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Analyst/Coordinator

Whatever information I need is in Craneware’s online reference toolkit. We trust Craneware, so we...

Apr 2021
||
(0)
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Manager

Craneware is very considerate when it comes to services. Also, they aren't pushy when they have a...

Apr 2021
||
(0)
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Manager

I used to be able to call Craneware’s customer service and have someone pick up right away, but now,...

Apr 2021
||
(0)
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Manager

When Craneware's system was introduced to me, it broadened my horizons. It interfaces with our...

Apr 2021
||
(0)
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Manager

If I ever need something or have an issue with something, Craneware works with me to get me all of...

Apr 2021
||
(0)
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Manager

Craneware keeps developing and improving Chargemaster Toolkit. They are working to create something...

Apr 2021
||
(0)
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Manager

Craneware is highly engaged with us. Their customer service took a dip a couple of years ago, and...

Apr 2021
||
(0)
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Manager

Craneware avoids charging us for every little thing. We have never had an upcharge or additional...

Apr 2021
||
(0)
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Manager

Most of the product works as promoted and is what the vendor says it is. About 98% of our users find...

Apr 2021
||
(0)
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Manager

I would buy the system again. Craneware is absolutely amazing. They are nothing but proactive. They...

Apr 2021
||
(0)
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Manager

In part due to our EMR, the implementation was very difficult. There were so many issues. I did not...

Apr 2021
||
(0)
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Manager

We have a lot of staff members that use the Online Reference Toolkit system for a variety of things....

Apr 2021
||
(0)
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Manager

I get really frustrated with the updates. I wish the system were in the cloud and web-based so that...

Apr 2021
||
(0)
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Manager

Other organizations looking at the solution really need to dig into their IT capabilities and make...

Apr 2021
||
(0)
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Analyst/Coordinator

Getting the new version of the system to work appropriately has been a process. The vendor's IT...

Apr 2021
||
(0)
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Analyst/Coordinator

Craneware has been extremely responsive and helpful and has hosted gazillions of meetings and Webex...

Apr 2021
||
(0)
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Analyst/Coordinator

The system is only as good as the data we put in. I really like the Craneware tools. Any...

Apr 2021
||
(0)
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Analyst/Coordinator

My main contact throughout the transition, our implementation manager, has been really good about...

Apr 2021
||
(0)
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Analyst/Coordinator

The customer support is really good and responsive. When we complain or have a concern, the support...

Apr 2021
||
(0)
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Analyst/Coordinator

Things with Chargemaster Toolkit are going really well. We like using the system at our facility. I...

Apr 2021
||
(0)
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Analyst/Coordinator

The product pays itself off shortly after implementation. Chargemaster Toolkit identifies compliance...

Apr 2021
||
(0)
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Analyst/Coordinator

We were ready to quit, but Craneware is improving Chargemaster Toolkit. We had hit some bugs. We had...

Apr 2021
||
(0)
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Analyst/Coordinator

Craneware is working with us, and they have very good customer service. For a long time, we didn't...

Apr 2021
||
(0)
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Analyst/Coordinator

I don't think that we could live without some parts of Chargemaster Toolkit. It is very user...

Apr 2021
||
(0)
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Analyst/Coordinator

Craneware is great. I can call them anytime. They call and check on me. They also email me to check...

Apr 2021
||
(0)
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Analyst/Coordinator

We don't have Chargemaster Toolkit completely implemented, and we only have a few people using it. I...

Apr 2021
||
(0)
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Analyst/Coordinator

Chargemaster Toolkit is kind of difficult to learn at first. There are other products out there that...

Apr 2021
||
(0)
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Manager

Nothing has changed. We still love Craneware, and we still enjoy using the product and find it to be...

Apr 2021
||
(0)
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Manager

I don't have to contact support very much. When I do have to contact support, the support people are...

Apr 2021
||
(0)
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Analyst/Coordinator

I have been working with the Craneware system for years, and I don’t have any complaints whatsoever....

Apr 2021
||
(0)
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Analyst/Coordinator

What Craneware does really well is service. They give us a direct contact, and the contact is very...

Apr 2021
||
(0)
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Analyst/Coordinator

The system is very low maintenance. Craneware does updates regularly, and those have to be run...

Apr 2021
||
(0)
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Analyst/Coordinator

Our hospital updated our EMR, and there was a portion in the EMR that would have allowed us to do...

Apr 2021
||
(0)
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Director

Craneware does a really good job in terms of scheduling and working with the teams on...

Apr 2021
||
(0)
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Director

The one thing that Craneware is difficult with is their contracting; their costs are typically high....

Apr 2021
||
(0)
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Director

Chargemaster Toolkit certainly serves as a good tool for making sure that we are managing the...

Apr 2021
||
(0)
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Director

I haven’t had any issues with Craneware. They have pretty quick turnaround times. The customer...

Apr 2021
||
(0)
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Analyst/Coordinator

We have been using Craneware for several years, and we really like them. We like the references that...

Apr 2021
||
(0)
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Analyst/Coordinator

We had a previous update that had a bug in it. The vendor will hopefully be able to fix that. It...

Apr 2021
||
(0)
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Analyst/Coordinator

Craneware has upgrades often, and they are always good upgrades. We have enjoyed using them. We wish...

Apr 2021
||
(0)
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Analyst/Coordinator

I’ve been very happy with Craneware. Their support is awesome. They work with you very well so if...

Apr 2021
||
(0)
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Analyst/Coordinator

It can be frustrating to start, but the more that you work with the Chargemaster system and get to...

Apr 2021
||
(0)
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Analyst/Coordinator

I get new requests every day for new people to use the software. We just keep adding users, and...

Feb 2021
||
(0)
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Analyst/Coordinator

Craneware gives us a heads up when modules will be updated. They give us a couple of weeks’ notice...

Feb 2021
||
(0)
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Analyst/Coordinator

For the system's purpose, which is to maintain the chargemaster and keep it compliant, clean, and...

Feb 2021
||
(0)
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Analyst/Coordinator

We didn’t have a user group meeting this year because of COVID-19, but normally when we have that...

Feb 2021
||
(0)
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Director

I would say that the vendor isn't keeping their promises. That specifically refers to the vendor's...

Dec 2020
||
(0)
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Director

Craneware has a training resource called Craneware Academy. We just don't need to do ongoing...

Dec 2020
||
(0)
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Analyst/Coordinator

In our previous software, if we wanted to know whether we had any charge codes below Medicare...

Dec 2020
||
(0)
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Analyst/Coordinator

The training is fine, and our representative does a good job. We have to learn to create the reports...

Dec 2020
||
(0)
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Analyst/Coordinator

Our end users hate the product. We were used to having certain things spelled out very simply, and...

Dec 2020
||
(0)
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Analyst/Coordinator

Craneware’s customer service is of excellent quality. The vendor's responses are timely. We call our...

Dec 2020
||
(0)
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Director

For where we are today, integration is nonexistent with Chargemaster Toolkit. There is integration...

Dec 2020
||
(0)
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Director

Whether the people that I am working with at Craneware are in support or are our assigned customer...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor leaves us a little dependent on customer service. I would rather have a tool that gives...

Dec 2020
||
(0)
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Analyst/Coordinator

We haven’t received our money’s worth with Craneware. I don't know that we have found anything to...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The product works as promoted. I think our satisfaction will go up slightly in the coming year. We...

Dec 2020
||
(0)
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Manager

Chargemaster Toolkit works exactly as it is designed to work. The vendor is very proactive in...

Nov 2020
||
(0)
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Manager

The only improvement Craneware needs to make relates to our representative. There has been quite a...

Nov 2020
||
(0)
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Manager

The customer service from Craneware is amazing. The people are the best that I have ever worked...

Nov 2020
||
(0)
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Manager

When we changed systems, that was a challenge. We also had a challenge with Craneware. There was a...

Nov 2020
||
(0)
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VP/Other Executive

Craneware’s strength is that the system is very user friendly. Also, they have products that...

Nov 2020
||
(0)
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VP/Other Executive

In terms of getting support through COVID-19, everything we did with Craneware was already virtual....

Nov 2020
||
(0)
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VP/Other Executive

Craneware is really not integrated, and we have to do everything manually. That is more because of...

Nov 2020
||
(0)
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