Trisus Chargemaster Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
The support from The Craneware Group has always been amazing, and the people that we are working...
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Relationship
The recent past with Trisus Chargemaster has been a little challenging, and that is unusual because...
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Product
Trisus Chargemaster is an outstanding solution. It is very user friendly, so we don’t need a lot of...
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Culture, Relationship
The Craneware Group does a very good job of letting us know when there are new products.
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Relationship
The Craneware Group and their products have been amazing. The customer support is great, and our...
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Loyalty, Value
I would buy Trisus Chargemaster again, but I would hesitate because it is so expensive....
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Product
I like the ease of Trisus Chargemaster. We put a code in a search box and get what we need. I like...
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Loyalty, Product
I would like to get my interface scripting on the full cloud-based product. The Craneware Group now...
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Operations
The Craneware Group is great with training. They always have webinars. Anytime I have a new person...
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Relationship
When I started with The Craneware Group years ago, I could call their 800 number if there was a user...
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Culture, Value
We are a unique facility, so contracting is very time consuming and tedious. There was no issue...
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Product
I would implement Trisus Chargemaster at another facility. I love the interface scripting tool. To...
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Relationship, Product
Things are going well with the system. I don't have any complaints or issues. We are trying to get...
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Relationship
The Craneware Group is a very easy vendor to work with from a customer service perspective. They...
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Value
The Craneware Group avoids charging for every little thing. A lot of things are included in what we...
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Product
When we did an upgrade with the nonweb version of the system, we used to have our IT people push it...
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Product, Value
Trisus Chargemaster makes my job 100% easier than it would be if we didn't have it. I don't have to...
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Value
Trisus Chargemaster is very expensive. We are very interested in using the system's supply model,...
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Product
We have had challenges with Trisus Chargemaster since our EHR upgrade, so we haven't used the system...
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Operations
The vendor did a great job of training us in the beginning. I don't think much has changed that...
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Product
We have been able to run Trisus Chargemaster through our hospitals' logic and identify times when we...
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Product
I am a little disappointed that the supply module isn't part of the bigger software product. It is...
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Culture, Value
The Craneware Group is always trying to sell us something. If they develop something new, getting it...
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Product
I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...
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Relationship, Operations
The Craneware Group is implementing a lot and trying to get everything over to the Trisus...
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Relationship
The Craneware Group continues to train. They are really good. They are available for us, almost...
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Relationship
I like that The Cranware Group support team is always there to help. We can email them, and they...
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Operations
I have tried to do some of the Craneware Academy classes, which are the training program classes....
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Relationship, Product
Trisus Chargemaster has been a product that we have used over the long term, and it has worked well...
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Operations
The vendor makes the training what we need it to be. They deliver anything I ask for. We are...
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Product
The tools that are available within Trisus Chargemaster help me to ensure that the codes that we are...
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Relationship
We have had some interoperability issues with one of our systems and Trisus Chargemaster. The...
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Relationship
Our account manager, the person that we go to the most both on our normal scheduled calls as well as...
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Relationship, Operations
When we moved over to the Trisus platform from the Chargemaster Toolkit product, we saw several...
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Product
We are using the on-premises version of the chargemaster because we have not had internal IT...
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Relationship
Support is one of the vendor's strengths. I prefer to contact The Craneware Group via email, and I...
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Relationship, Product
The knowledge base and the research or details Trisus Chargemaster provides are superior to what we...
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Value
Trisus Chargemaster is more expensive than its competitors in the market.
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Loyalty, Product
I like that I can just have everything I need at my fingertips. Trisus Chargemaster is a robust...
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Relationship
The support team is awesome. They are very professional, prompt, and responsive. If they can't...
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Loyalty, Product
I would like some reporting in Trisus Chargemaster that was in the old version of the platform....
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Product
Trisus Chargemaster is a very good spot for me to pull information from. Things may take a little...
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Product
Trisus Chargemaster is great because when we originally went from the old toolkit to Trisus...
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Product
Since the product is in the cloud, updates normally happen in the background. It used to be that...
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Operations
The vendor has Craneware Academy, and that site lets me know of new learning sessions, new...
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Relationship, Product
When I save a new CDM, the product creates a report that I send to our EHR vendor's analyst. Because...
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Loyalty, Product
I don't really have any issues with the system that I can't get fixed right off the bat. There are a...
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Operations
Once our people go through the training, the departments don't call to ask for more. The training is...
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Value
I would like to be able to see fee schedules and what different entities’ prices are compared to The...
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Culture, Relationship
I haven't questioned anything that the vendor couldn't already answer. They usually just tell me...
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Product
The vendor is trying to get everything I need up and running in the system. The vendor allows...
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Product
Within Trisus Chargemaster, I can pull up any CPT stuff I need through the new reference. We are...
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Relationship
We created a file and got on the phone with the support team at The Craneware Group in order to get...
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Product
I like the availability of all of the information that is out there and that we can just go look...
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Relationship, Product
A lot of people don't want to use Trisus Chargemaster because it is easier for them just to send an...
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Product, Value
This is the first time we have ever had availability into what charges go out the door and what...
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Product
One of the challenges with Trisus is that there are so many unique behaviors in payers, and there...
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Relationship
The Craneware Group has been good with recurring touchpoints. They are very open to giving us...
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Operations, Product
Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...
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Relationship
When we have some suggestions for The Craneware Group, they are really good at reviewing those...
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Loyalty
The Craneware Group is moving functionality over to their cloud-based solution, and once all the...
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Loyalty, Product
Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...
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Loyalty, Product
We have had quite a few issues with the Trisus portion of the conversion. Some of our issues aren’t...
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Relationship, Product
The way we have IT set up makes everything become a process. The cloud is the whole thing. We wonder...
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Loyalty, Product
The product is pretty easy to use, but with Chargemaster Toolkit, we could script things into our...
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Relationship
The vendor is always really good on their web support. Besides that, their people have Scottish...
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Culture, Relationship
The vendor didn't tell me about a bug until after I called about having a problem, so I don't think...
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Relationship, Product
MEDITECH does a really good job of helping us manage multiple facilities without a ton of...
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Product
The biggest strength of the product is the data contained in it. The system is easy to use,...
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Loyalty, Product
In terms of the development of the Trisus platform, more feedback from customers may have been more...
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Product
The supply reference tool is really good, and the team that uses that has really great feedback on...
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Loyalty, Relationship
The Craneware Group is devoted to enhancing the Trisus platform. They have been very big on...
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Loyalty
We switched to The Craneware Group because of the suite of services that they offered. We were...
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Loyalty, Operations
The initial wave of just getting our information into the system was fairly easy because there was...
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Culture, Loyalty
If the product works, it will be part of our long-term plans, but if we continue to have problems...
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Culture, Relationship, Value
We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...
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Culture, Relationship
Vendor executives need to get involved because the sales representative is as high as we have been...
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Loyalty
I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...
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Product
There is a lot more information provided in The Craneware Group’s new platform than what we could...
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Relationship
The Craneware Group really tries to look at each facility, and they do their best to match each...
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Relationship, Product
There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...
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Culture, Relationship
The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...
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Product
I would tell someone looking into the product that The Craneware Group does a really good job of...
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Operations, Product
The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...
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Operations
I would definitely tell others to take the training for Chargemaster Toolkit because the system is...
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Relationship
Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...
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Value
I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...
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Relationship, Operations
The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...
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Relationship, Operations
The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...
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Relationship
The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...
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Relationship
The folks I work with at The Craneware Group are all great. If I have any issues, they are always...
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Relationship, Product
There is constant change that happens in our area, so having all our ducks in a row so we are able...
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Loyalty
We have looked at other products, and it didn’t seem like those products met what we were doing at...
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Culture, Value
There are a lot of things that go into contract negotiation. There are add-ons and that sort of...
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Product
Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...
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Relationship, Product
We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...
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Relationship, Product
Our experience has been good overall. The vendor has made a lot of progress recently with moving the...
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Loyalty, Product
The only area where we would like to see improvement is the occasional slowness of the system. We...
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Product
The vendor is increasing the functionality of the system to give us more support and reference...
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Relationship
Our account representative from The Craneware Group is knowledgeable, acts quickly, and does not...
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Value
Chargemaster Toolkit is quite expensive, but there were a few years when I didn't have it, and I...
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Loyalty
The Craneware Group is moving the platform to the web, and it is going to be way better in the...
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Loyalty, Relationship
The vendor has done really well with the Trisus product conversion. I have a support person who has...
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Relationship, Operations
The one-on-one calls with the staff walking us through some new items have been going great.
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Loyalty, Operations
What could be better with The Craneware Group is that it seems like we started the training a little...
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Product, Value
Chargemaster Toolkit has transformed the way that we set things up. With the system, it is easy for...
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Loyalty, Relationship, Operations
The Craneware Group is wonderful about including their clients in the process of introducing new...
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Relationship
If we have any issues at all that the vendor's support people can't solve, the vendor will escalate...
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Relationship
Everything is going well with The Craneware Group. They have been great to work with, and they have...
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Operations
The vendor has live training instances and recorded sessions, so we can go back if someone is...
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Product
Integrating the product takes some work. I have to download and send off a file, so the process is...
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Culture, Product
We would like to have the ability to do a comparative pricing analysis. Also, being able to run...
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Operations
I would tell a friend about all of the features that we love in Chargemaster Toolkit, how easy the...
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Loyalty, Product
I would like to keep the product for the long term because I like using it. It is a very helpful...
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Relationship
When we have issues with the system, the vendor's support is always prompt, and the vendor's people...
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Operations
The vendor has been on time with all of their training dates, and things have gone well. The vendor...
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Relationship
The vendor is always sending us new information, and they are always on top of things. They always...
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Product
The product's reports don't do some things that I would like to see. For example, if a charge has...
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Loyalty
The vendor is in the process of upgrading their system and merging it with another system. There...
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Relationship, Relationship, Relationship
The Craneware Group's customer service is super strong. The people are very friendly, attentive, and...
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Product
Things are working really well with Trisus Chargemaster. We are transitioning over from the original...
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Relationship, Operations, Operations, Operations
The Craneware Group is a very good vendor to work with. They are very willing to work with us, look...
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Culture, Culture, Culture, Relationship, Relationship, Relationship
The Craneware Group is always looking to innovate and change. They do a lot of product advisory...
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Product, Product, Product
The Trisus solution is going to help us tremendously. We used to have some issues with updates that...
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Product, Value
We have our compliance through Chargemaster Toolkit. Because we are on a global budget, when we find...
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Relationship, Product
The Craneware Group assists us with all the CPT code updates, and when we get that information...
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Operations
When we put Chargemaster Toolkit together, we tried to duplicate what we had in our old system...
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Value
We thought our special project with the Craneware Group was worth the cost. They provided a lot of...
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Product
My thinking on the Chargemaster Toolkit is a little jumbled because I have been so frustrated. For...
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Culture, Relationship, Value
The coding from Chargemaster Toolkit used to be good until we had a lot more complex issues. When...
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Loyalty, Relationship, Product
The upgrade to the cloud isn't going as well as it is supposed to. The Craneware Group is doing the...
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Relationship
The Craneware Group’s support team is very good about responding to us. The vendor is always looking...
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Relationship
The Craneware Group’s staff members all give 110%. Everybody really tries. Even if something isn’t...
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Loyalty, Product
The vendor is transitioning everything over to the cloud, so a lot of things aren’t functioning as...
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Loyalty, Product
The cloud version of Chargemaster Toolkit isn’t meeting my needs at all right now, but I can still...
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Loyalty, Relationship, Value
I would tell other customers to wait to transition to the cloud version of the product until the...
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Loyalty
Unless the cloud version is absolutely horrendous, Chargemaster Toolkit is part of our long-term...
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Culture, Value
The vendor doesn't bill us for every little thing because some things are included in our contract.
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Culture, Relationship
The vendor's initial promise was that we would always be able to get a live person if we called...
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Product
Integrations with the system have been great, but setting them up is always a process or an...
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Product
I love Chargemaster Toolkit. It is easy to use, and it makes it easy for us to audit things.
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Product
It can be difficult for us to make change requests in the system because staff members have to have...
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