Chargemaster Toolkit Comments

 
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Current Time Inside Cache Tag Helper: 11/27/2020 3:48:57 PM and Model.EvProductId = 1809

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Manager

Relationship

Chargemaster Toolkit works exactly as it is designed to work. The vendor is very proactive in...

Nov 2020
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Manager

Other Observations & Comments

The only improvement Craneware needs to make relates to our representative. There has been quite a...

Nov 2020
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Manager

Service and Support

The customer service from Craneware is amazing. The people are the best that I have ever worked...

Nov 2020
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Manager

Functionality and Upgrades

When we changed systems, that was a challenge. We also had a challenge with Craneware. There was a...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Craneware’s strength is that the system is very user friendly. Also, they have products that...

Nov 2020
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VP/Other Executive

Service and Support

In terms of getting support through COVID-19, everything we did with Craneware was already virtual....

Nov 2020
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VP/Other Executive

Other Observations & Comments

Craneware is really not integrated, and we have to do everything manually. That is more because of...

Nov 2020
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Manager

Service and Support

Overall, we have been really pleased. Craneware’s customer service and support have been...

Aug 2020
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Manager

Service and Support

Craneware does exceedingly well with their support and customer service. The individuals I have...

Aug 2020
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Manager

Functionality and Upgrades

There are some features that the vendor could improve. There are some roadblocks in regard to...

Aug 2020
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Manager

Interfacing and Integration

The vendor could improve and have a better way of processing changes. The way that they have the...

Aug 2020
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Manager

Other Observations & Comments

The vendor has reached out during the COVID-19 crisis, but we haven't needed anything. We were...

Aug 2020
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Manager

Implementation and Training

We have had some hiccups. We have struggled with the assigned individuals and the implementation. We...

Aug 2020
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Manager

Functionality and Upgrades

The software is easy to use, but it is also very frustrating at the same time. Someone who is not...

Aug 2020
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Manager

Other Observations & Comments

The vendor is working on their Trisus solution. They are working on a hybrid, which I think is...

Aug 2020
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Director

Implementation and Training

One good thing that Craneware has done, which is something I really appreciate, is that someone at...

Jul 2020
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Director

Service and Support

I would give Craneware's support an even higher rating if I could. The support is fantastic. The...

Jul 2020
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Director

Relationship

I don't want to ding Craneware's executives, but we just don't have any reason to be involved with...

Jul 2020
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Director

Functionality and Upgrades

Craneware is a great company and a good partner. We have stuck with them, and we have a lot of users...

Jul 2020
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Director

Implementation and Training

One thing that is less than stellar is the training site. On the website, I find it challenging to...

Jul 2020
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Analyst/Coordinator

Relationship

We are pretty satisfied with the product. However, I have noticed that since Craneware is working on...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We are actively engaging with a product that can actually script all of the changes that we do in...

Jul 2020
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Analyst/Coordinator

Relationship

There really isn't any innovation for Chargemaster Toolkit. There are so many vendors out there that...

Jul 2020
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Analyst/Coordinator

Service and Support

Craneware is pretty top notch, especially considering they are headquartered all the way in...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

With Chargemaster Toolkit, the price was all inclusive. Even though we added significant additional...

Jul 2020
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VP/Other Executive

Service and Support

Any of the issues that we have with the implementations are usually on our end and not on...

Jul 2020
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VP/Other Executive

Service and Support

The product works as promoted, and there have been no surprises. The vendor doesn't promise anything...

Jul 2020
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Analyst/Coordinator

Service and Support

The vendor's support has done exceedingly well for us. When I have a question, I can contact my area...

Jun 2020
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Analyst/Coordinator

Service and Support

I like the product, and the vendor is working through the issues we have had with them. We basically...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor has been very helpful during the COVID-19 crisis. They have had a few webinars. We listen...

Jun 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t know that the vendor charges for every little item, but each module is different, and they...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is definitely easy to use. I would rate that part a 20 on a 1–9 scale if I could. We...

Jun 2020
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Director

Service and Support

We didn't need much support from Craneware during COVID-19. They offered webinars. We signed up....

Jun 2020
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Director

Service and Support

Our sales representative has been in touch. We have been assigned our own person from Craneware, and...

Jun 2020
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Director

Other Observations & Comments

The solution requires a lot of training. It is complicated. It is web based, so our end users can...

Jun 2020
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Director

Service and Support

I would like to see Craneware be more willing to reach out to other vendors to codevelop their...

Jun 2020
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Analyst/Coordinator

Service and Support

We have quite a few of the vendor's products, and I have been nothing but impressed with the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

COVID-19 hasn’t hit us as hard as it did other areas and organizations. We didn’t really do anything...

Jun 2020
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Manager

Functionality and Upgrades

I think the product is wonderful. Unfortunately, we are more incapacitated on the legacy system side...

Jun 2020
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Manager

Functionality and Upgrades

Craneware is so responsive and helpful. I wouldn't want to live without the vendor's tools. They...

Jun 2020
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Manager

Service and Support

I don't think there is anything that Craneware could do to improve. The only thing I could think of...

Jun 2020
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Director

Other Observations & Comments

Craneware’s online reference toolkit is amazing. But Bill Analyzer gave us so many false positives....

Jun 2020
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Director

Interfacing and Integration

We were supposed to roll out the solution to the different departments that were going to use it,...

Jun 2020
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Director

Other Observations & Comments

At first, the executives were very involved. I was coming on board right when the system was getting...

Jun 2020
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Director

Service and Support

Craneware has been so responsive during this COVID-19 issue. They have had webinars. They have...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Craneware has expanded their educational services, and that is a huge chunk of our onboarding for...

Jun 2020
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Director

Functionality and Upgrades

We have been with Craneware for quite a long time. We have looked at whether the system has provided...

Jun 2020
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Director

Functionality and Upgrades

Craneware provides all of the information that we have. We use the system a little differently than...

Jun 2020
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Director

Functionality and Upgrades

I struggle with some of Craneware’s technology, but I am still the administrator for our Craneware...

Jun 2020
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Director

Relationship

We are trying to get better and more timely extractions and scripting through Craneware's system....

Jun 2020
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Analyst/Coordinator

Service and Support

Craneware is very good at giving information on the charges. I want to give them a big shout-out for...

Jun 2020
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Analyst/Coordinator

Service and Support

Craneware’s customer support line is usually very good. If I have questions or come across something...

Jun 2020
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Director

Functionality and Upgrades

The vendor keeps their tool in such good shape. The vendor doesn't fall down on anything. They do a...

Jun 2020
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Director

Relationship

I had to fight with the vendor recently over a price increase, but they did the right thing.

Jun 2020
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Director

Service and Support

Craneware’s tool is one of the most stable tools we have. The vendor's ability to update when...

Jun 2020
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Manager

Functionality and Upgrades

Chargemaster Toolkit is designed to help me stay on top of a massive number of charge items, and it...

May 2020
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Manager

Other Observations & Comments

Craneware is pretty much meeting all of my needs. Craneware does have other products that I believe...

May 2020
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Manager

Service and Support

There have been times with Craneware when we have had little hiccups, but their IT support people...

May 2020
 Helpful

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Manager

Relationship

Craneware proactively promotes and schedules what they call a governance meeting where they bring in...

May 2020
 Helpful

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Manager

Service and Support

Craneware has been impeccable during the COVID-19 crisis. They are on top of all of the Medicare...

May 2020
 Helpful

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Director

Other Observations & Comments

Having a chargemaster is part of our long-term plans. We are always going to need a chargemaster...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Craneware charges for everything. They itemize charges, but when we exceed certain licenses, we are...

May 2020
 Helpful

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Director

Service and Support

Craneware did a couple of webinars that were very helpful with the COVID-19 implementation and...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system does exactly what we need it to do. The system will remain part of our long-term plans...

May 2020
 Helpful

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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again unless I knew what other options...

May 2020
 Helpful

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Director

Other Observations & Comments

The product does come with many features, and Craneware itemizes out the different things, but...

May 2020
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Director

Service and Support

Craneware has provided a lot of great feedback and overviews with changes due to COVID-19. Once per...

May 2020
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Director

Service and Support

I have had trouble with some of our upgrades because we have changed systems. So I can’t give...

May 2020
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Director

Interfacing and Integration

Craneware has a really great training platform. Chargemaster Toolkit can have information overload....

May 2020
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Director

Functionality and Upgrades

One of the challenges we are having right now is with the scripting module. In our old world, we...

May 2020
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Director

Other Observations & Comments

We haven’t really done any new things. We have basically have had the system for forever. I have...

May 2020
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Director

Service and Support

Craneware’s phone and web support are great. The people are very responsive and readily available....

May 2020
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Director

Service and Support

I can’t think of anything that I would want Craneware to do more. Proactive to me means that I am...

May 2020
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Director

Functionality and Upgrades

The product helps me with CPT codes, billing, and compliance issues and information related to that....

May 2020
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Director

Future Outlook

The system is not perfect, so I can’t give it the highest rating. But it does do a lot and has a lot...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty easy to use; it is user friendly. It is very basic, so it is not difficult to...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

I like the support; the vendor is very supportive. Anytime that we have a problem, Craneware always...

May 2020
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Analyst/Coordinator

Other Observations & Comments

When we downloaded our first file, there were a lot of errors to work out. That was our fault, but I...

May 2020
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Analyst/Coordinator

Lessons Learned

It took months for us to get the correct format. Part of the delay was our fault, but when I sent...

May 2020
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Analyst/Coordinator

Relationship

I have enjoyed working with everyone at Craneware, mainly because the people are so friendly and...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Craneware has been really good about communication during the COVID-19 crisis. We have sent in...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor hasn't done any big upgrades on the product. Upkeeping the system is a constant, ongoing...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We really didn't have a lot of on-site training from Craneware. The training was more up to the...

May 2020
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