Trusted Access (Mostly MFA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Originally when we had Duo, their support was fantastic, and we could get an engineer very quickly....
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Loyalty
Cisco has completely destroyed Duo like they do with pretty much any security acquisition. Cisco...
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Relationship
The vendor is very good. They are responsive. They reach out to us, and the service is good.
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Product
Basically, Duo's system is a phone app, so for the second-factor piece to work, users need a good...
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Product, Value
Trusted Access is very fast and very reliable. It works on phones and Apple watches. Our system...
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Relationship
Duo isn’t part of a bigger suite or anything like that, but there isn't a lot of overhead that makes...
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Relationship
There are some things that we know are in the works, and Duo will implement those things sooner than...
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Loyalty, Product
We would choose Duo again because our organization and users aren't really tolerant of MFAs. We...
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Product
We like that the push notification sends something automatically when we log on. I don't have to...
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Relationship, Product
Duo is evolving as needed in the industry. I don't think we have anything on our list for them. We...
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Value
The biggest value driver is that we get everything that we need from Duo. Their solution is not a...
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Relationship, Operations, Product
They had an upgrade this year that had an issue and caused a little downtime for us. We didn't have...
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Operations, Product
We have some people who struggle with enrolling. My team can walk them through it. We know it is...
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Relationship
We have a software engineer and a quality customer success person assigned to our account. We meet...
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Product
It has been pretty easy for us to extend our Trusted Access setup to our external hospitals. Duo was...
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Operations, Product
We haven't really had to do anything with Trusted Access since we set it up many years ago, so we...
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Product
Enrolling devices for Trusted Access is a bit of a struggle; there is some friction there. The ease...
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Relationship
Duo is owned by Cisco, and we haven’t had any interaction with the executives, but I'm not...
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Relationship
Duo switched to Cisco, and we have had a difficult relationship with them since then. Duo has been...
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Operations, Product
Duo's training was pretty good. The vendor has really good documentation, and the system is pretty...
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Value
The money equations are changing for Duo's system, and they aren't in Duo's favor because everyone...
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Relationship, Operations
Duo is supportive. For the most part, their support remains the same, but we do tend to purchase...
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Relationship
When Duo was a small company, we received more vendor executive involvement. That has declined a...
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Operations, Product
The only reason that I am not fully satisfied with the system's ease of use for clinicians is that...
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Loyalty, Value
We have run into some situations where Trusted Access doesn't do some things that another product...
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Relationship, Product
Duo's end users really like Trusted Access. Policy and enrollment are very simple, and the vendor...
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Relationship, Product, Value
Our clinicians are pretty happy with Duo, and they are extremely satisfied. Duo is pretty...
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Relationship, Product
Since Cisco acquired Duo, my biggest issue is that they are pushing everybody for risk-based...
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Loyalty, Product
We had to move over to a different security product because Duo couldn't make things work with our...
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Relationship
Cisco is being greedy, and they want to get a bigger market share of the authenticator app space, so...
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Product
Duo's system is simple to use. There is nothing sexy about it; it is a two-factor authentication...
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Product
The system's geo-blocking could be improved. It doesn't work quite the way we thought it would....
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Loyalty, Relationship, Product
I am not the biggest fan of Trusted Access, but we don't have the time or resources to explore a...
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Relationship, Product
I hate to say it, but Duo seems to be stuck behind a voice response system. We basically end up...
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Product
I am not super happy with the upgrade that we got for Trusted Access because that made it a little...
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Product
I would cautiously recommend Trusted Access. The issue is that we can't turn off its callback...
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Product
Everything seems to be working well with Trusted Access. It isn't the easiest solution to use, but...
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