Trusted Access (Mostly MFA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Duo's system works well. The system just has a fragmented approach. We were giving up some...
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Product
Duo has some identity opportunities in terms of strengthening their cybersecurity feature set. We...
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Product
I don't think anything will ever be completely seamless for our users if they have to install an...
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Product
Trusted Access is a great product. It works. It is pretty fast. And like with all truly great...
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Loyalty
Trusted Access has slowed down in the last year. And we are very interested in moving to a passkey...
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Loyalty, Value
We are leaving Duo. Trusted Access is a good product, but the vendor is very proud of their pricing,...
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Loyalty, Product
Trusted Access is very flexible. We have been using it for years. We switched from using a different...
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Value
Trusted Access has three different levels. Each level is double the cost. If we need more...
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Relationship, Product
There is scheduled work that has to be done on Trusted Access because it is hosted. Duo notifies us...
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Product
I'm very satisfied with Trusted Access. We just have to get used to getting a prompt for the MFA...
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Product
Trusted Access is a very good product. Duo meets my expectations; I have no contract problems with them....
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Product
Duo's system is quiet and works. It basically does what we need it to do. We would like to have Duo...
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Loyalty, Product
There is a major flaw in Trusted Access. The system will not let us limit the number of phone...
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Product, Value
I hear grumbles here and there about Duo, but there are no major ease-of-use complaints about...
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Product
Since Duo moved to Cisco, billing has been a little funky, and I have had to fight them on things....
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Value
We are always very well supported by Duo when it comes to upgrades, but we have extra support...
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Product
We have some work to do on Citrix and adopting universal prompts in Trusted Access, but that is...
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Value
In the past year, Duo repackaged some features, like Endpoints. They have an endpoint agent, and we...
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Product
We can add Trusted Access as an external, second-factor authentication, and it supports SSO. Duo is...
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Product
Trusted Access is really easy for end users to use, and it is really easy to configure.
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Product
Trusted Access works well. People just don't love having to use it. It works very simply from an...
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Operations, Product
Trusted Access' documentation is pretty good. The only thing that I'm familiar with is the knowledge...
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Product
With Trusted Access, it would be nice to have more granular permissions and configuration for...
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Value
There is not a lot of proactive stuff happening from Duo. I don't work too much with anybody at Duo...
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Value
We almost never get our money's worth with anything, but Trusted Access is one of my favorite...
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Relationship, Operations
We have been a Duo customer for a long time, and at the time I bought their tool, it was probably...
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Product
The process is fairly simple for clinicians. The biggest issue that clinicians have when using...
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Product
We have run into a couple of situations with our architecture in Trusted Access where changes we...
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Relationship
The customer support from Duo is high-quality. The engineers have no problem with getting the...
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Culture, Relationship
We expected more of a vendor management and team component from Cisco. It is good when we have a...
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Culture
There is a significant hole in how Cisco interacts with me. I don’t consider Cisco an important...
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Relationship, Product
There are a couple of things that Duo has in testing that I have read about, but they seem to have...
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Loyalty
Our clinicians used to have a full suite of options for two-factor texting codes in Trusted Access,...
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Operations, Product
The biggest highlights are the ease of use and ease of implementation. We use Trusted Access as our...
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Relationship
I have a success team from Duo that works with us and ensures that we are on track with things we...
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Relationship, Product
There are some fundamental issues that I don't like about Trusted Access. We don't have time to...
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Product
Trusted Access works very easily for users on both Androids and iPhones. It works pretty seamlessly....
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Relationship
Duo is too big of a company to have executive involvement. I just have a 1-800 number. I have no...
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Product
The way to manage the single sign-on functionality within the product is a little tricky, and Duo...
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Value
If someone were considering Trusted Access, I would have them take a big look across the board first....
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Loyalty, Product
We are evaluating passwordless solutions, and if somebody has a fantastic passwordless solution that...
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Relationship, Product
There are some things we didn't like about Trusted Access, but Duo has begun to address those things...
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Relationship
We are pretty self-sufficient, but Trusted Access is easy enough to manage. Things change so rapidly...
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Loyalty
Duo was brought on before the Cisco acquisition, and we brought them in to use their single sign-on...
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Product, Value
We have a set of clinicians who don't trust anything on their phones, and that is interesting....
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Loyalty, Value
Trusted Access is a little expensive, so we are moving toward another product now. The product will...
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Product
Duo keeps their promises. The product is absolutely good. Trusted Access is mobile based and easy....
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Relationship
Originally when we had Duo, their support was fantastic, and we could get an engineer very quickly....
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Loyalty
Cisco has completely destroyed Duo like they do with pretty much any security acquisition. Cisco...
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