Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Identity & Access Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Trusted Access (Mostly MFA) Comments
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
View Advanced Filters
Advanced Filters

Utilization Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Identity & Access Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CISO

I love Duo's product. It is nice. I have used it for a few years, and it is a rock-solid product. It...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CISO

We have worked really closely with the Duo team. We have regular calls with the team. The team...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CISO

We got training from Duo, and it was very easy because of the tip sheets they handed out. The vendor...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Duo is part of our long-term plans. Duo does really well, and they don't charge us extra. I am happy...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In the beginning, we had some configurations that allowed push notifications to be sent to phones,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't really seen anything negative that would make me hesitate to recommend Duo.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Duo is not doing so great in terms of integration, but that is probably on us because we are not...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

There aren't any problems with the upgrades. However, we do see problems with Duo being purchased by...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

For what we need to do, the access gateway allows us to integrate all of our cloud apps into our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

During the pandemic, the vendor said we could increase the number of licenses we want. The vendor...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

This product was the best product at the time, and it is probably still the best product. Duo was so...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

We could have integrated Duo's product just for the push notifications for authentication on the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use Office 365, and we have a pretty in-depth Duo integration. Basically, every employee has a...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The onboarding and ongoing support have been excellent. There were some real challenges to get the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was a breach, and we had to work quickly to secure our Office 365 environment. So our license...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I didn’t make the decision to buy the solution, but we had been on a solution that we weren't happy...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a flat rate that is something like $3 per license. That is pretty good. In fact, there is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are very happy with Duo. Their product is fantastic. Our future with Duo is driven toward looking...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a very good experience with Duo. Our relationship with the vendor is very strong. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

We have considered consolidating to one vendor. The real driving factor is that another area uses a...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

People don’t love Trusted Access because it is another thing to do. I let another area use it first,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Support is a gap. Support goes down on the Cisco side. On the Duo side, we used to call up the Duo...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The deployment of a product like Trusted Access inflicts a lot of change. Communication is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

One of our executives was just learning about cloud systems and subscriptions and asked me why we...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

After our first group went live with the product, my inbox was empty, and I was confused about that....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Duo told us that the way we chose to enroll our users was the method with the most overhead but that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The only issues Duo ever has are the same issues that plague all cloud vendors. Cloud outages affect...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The system's ease of use is good, but some people aren't mobile-app people yet.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The biggest outcome was the COVID-19 telework experience. We have heard about a lot of organizations...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The vendor's technology, interface, and platform are pretty easy to use. The vendor has kept their...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

There were a couple of things about the product that required us to reach out to the vendor because...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Duo's system has been a customer satisfier. I don’t have to have a second app for the medical staff....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

There is some identity provider work that the vendor can do. But with the amount of talent the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

It conveniently made more sense to go with Duo because we have physicians who are using Duo's...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The vendor has kept their promises and has listened. They have still kept the small feel of the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

There are a couple of things Duo could do better, but the system integrates incredibly well.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We mainly use the system for multifactor authentication. We have not had any problems with Duo...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The biggest things we use the system for today are the multifactor authentication for remote access...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We went with Duo’s product because of the end-user experience and just how clean the application is....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we were looking at the system, we called the vendor and said that we had no idea how many...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The flexibility to reconcile turned out great. For every email address or user that we onboarded,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has largely lived up to what we have expected. Vendors always oversell their product, but...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

In the last month with this whole pandemic and everybody working at home, we have had to ramp up a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Part of the reason we decided to use Duo was the price, and another part was the features. We liked...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Part of what led us to choose Duo was their system’s integration with our other tool sets. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Our experience with Duo has been somewhere between good and very good. One of the complaints I have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

The doctors and nurses who are using Duo’s service to connect in remotely find the system easy to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CISO

Duo was acquired by Cisco, and everybody thinks the price is going to double. But I haven’t seen...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF