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Trusted Access (Mostly MFA) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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Negative
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User Commentary

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Manager

With every new development or new tool that the vendor rolls out, we always ask whether we can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

In security, a tool like Trusted Access is priceless. The organization can still run if it is down,...

Comment Tone Positive
Pillars Product
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Manager

I can't think of any issues we've had with the vendor when it comes to support. The vendor has...

Comment Tone Positive
Pillars Relationship
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Manager

If I were to recommend Duo to somebody, I would recommend their best practices when the organization...

Comment Tone Negative
Pillars Operations, Product
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Manager

Trusted Access has a lack of customizable areas, and that makes it difficult to train users. We...

Comment Tone Negative
Pillars Operations, Product
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Director

Things are going pretty well with Duo. I like what they're doing with single sign-on.

Comment Tone Positive
Pillars Product
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Director

I think some other companies do the work better, but it would be too much work to rip Trusted Access...

Comment Tone Positive
Pillars Loyalty
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Director

Duo was brought in when we started really looking at cybersecurity. We go through testing every year...

Comment Tone Positive
Pillars Loyalty, Product
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CIO

Duo's system works well. The system just has a fragmented approach. We were giving up some...

Comment Tone Positive
Pillars Product
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CIO

Duo has some identity opportunities in terms of strengthening their cybersecurity feature set. We...

Comment Tone Negative
Pillars Product
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CIO

I don't think anything will ever be completely seamless for our users if they have to install an...

Comment Tone Positive
Pillars Product
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CIO

Trusted Access is a great product. It works. It is pretty fast. And like with all truly great...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Trusted Access has slowed down in the last year. And we are very interested in moving to a passkey...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CISO

We are leaving Duo. Trusted Access is a good product, but the vendor is very proud of their pricing,...

Comment Tone Negative
Pillars Loyalty, Value
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Director

Trusted Access is very flexible. We have been using it for years. We switched from using a different...

Comment Tone Positive
Pillars Loyalty, Product
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Director

Trusted Access has three different levels. Each level is double the cost. If we need more...

Comment Tone Negative
Pillars Value
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Director

There is scheduled work that has to be done on Trusted Access because it is hosted. Duo notifies us...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I'm very satisfied with Trusted Access. We just have to get used to getting a prompt for the MFA...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

Trusted Access is a very good product. Duo meets my expectations; I have no contract problems with them....

Comment Tone Positive
Pillars Product
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Director

Duo's system is quiet and works. It basically does what we need it to do. We would like to have Duo...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There is a major flaw in Trusted Access. The system will not let us limit the number of phone...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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