Trusted Access (Mostly MFA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Value
We have run into some situations where Trusted Access doesn't do some things that another product...
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Relationship, Product
Duo's end users really like Trusted Access. Policy and enrollment are very simple, and the vendor...
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Relationship, Product, Value
Our clinicians are pretty happy with Duo, and they are extremely satisfied. Duo is pretty...
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Relationship, Product
Since Cisco acquired Duo, my biggest issue is that they are pushing everybody for risk-based...
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Loyalty, Product
We had to move over to a different security product because Duo couldn't make things work with our...
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Relationship
Cisco is being greedy, and they want to get a bigger market share of the authenticator app space, so...
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Product
Duo's system is simple to use. There is nothing sexy about it; it is a two-factor authentication...
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Product
The system's geo-blocking could be improved. It doesn't work quite the way we thought it would....
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Loyalty, Relationship, Product
I am not the biggest fan of Trusted Access, but we don't have the time or resources to explore a...
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Relationship, Product
I hate to say it, but Duo seems to be stuck behind a voice response system. We basically end up...
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Product
I am not super happy with the upgrade that we got for Trusted Access because that made it a little...
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Product
I would cautiously recommend Trusted Access. The issue is that we can't turn off its callback...
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Product
Everything seems to be working well with Trusted Access. It isn't the easiest solution to use, but...
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Relationship
Duo is a partner with Cisco now, and I get less involvement from Cisco's management team than I did...
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Loyalty, Product
Duo is fine. We used to love them, but we love them a little less now. The product has a much higher...
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Culture, Loyalty
The vendor made some promises about working with us to make the cost a little more tolerable with...
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Product
The product does everything with MFA that it is supposed to do, and it does things very...
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Operations
Everything went flawlessly with the installation, and we felt like we got a white-glove experience...
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Relationship
Duo isn't doing a good job of keeping us engaged. They don’t check on us to see whether we are still...
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Relationship
Duo has done very well overall in terms of support, but we have had a couple of minor hiccups...
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Loyalty, Value
Trusted Access is a very good, stable product, and it does what Duo says it is supposed to do. It...
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Relationship
Trusted Access is a good product with great features, great user acceptance, and great support....
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Value
Duo has a better MFA tool than another vendor we use, and the tool is also cheaper than buying a...
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