Trusted Access (Mostly MFA) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Product
With every new development or new tool that the vendor rolls out, we always ask whether we can...
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Product
In security, a tool like Trusted Access is priceless. The organization can still run if it is down,...
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Relationship
I can't think of any issues we've had with the vendor when it comes to support. The vendor has...
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Operations, Product
If I were to recommend Duo to somebody, I would recommend their best practices when the organization...
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Operations, Product
Trusted Access has a lack of customizable areas, and that makes it difficult to train users. We...
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Product
Things are going pretty well with Duo. I like what they're doing with single sign-on.
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Loyalty
I think some other companies do the work better, but it would be too much work to rip Trusted Access...
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Loyalty, Product
Duo was brought in when we started really looking at cybersecurity. We go through testing every year...
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Product
Duo's system works well. The system just has a fragmented approach. We were giving up some...
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Product
Duo has some identity opportunities in terms of strengthening their cybersecurity feature set. We...
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Product
I don't think anything will ever be completely seamless for our users if they have to install an...
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Product
Trusted Access is a great product. It works. It is pretty fast. And like with all truly great...
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Loyalty
Trusted Access has slowed down in the last year. And we are very interested in moving to a passkey...
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Loyalty, Value
We are leaving Duo. Trusted Access is a good product, but the vendor is very proud of their pricing,...
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Loyalty, Product
Trusted Access is very flexible. We have been using it for years. We switched from using a different...
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Value
Trusted Access has three different levels. Each level is double the cost. If we need more...
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Relationship, Product
There is scheduled work that has to be done on Trusted Access because it is hosted. Duo notifies us...
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Product
I'm very satisfied with Trusted Access. We just have to get used to getting a prompt for the MFA...
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Product
Trusted Access is a very good product. Duo meets my expectations; I have no contract problems with them....
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Product
Duo's system is quiet and works. It basically does what we need it to do. We would like to have Duo...
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Loyalty, Product
There is a major flaw in Trusted Access. The system will not let us limit the number of phone...
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Commentary Summary
Comment Type Breakout