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KLAS Research Director - Joe VanDeGraaff
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Identity and Access Management 2020: Healthcare Looks (Well) beyond SSO (A Decision Insights Report)
Identity and Access Management 2020:
Healthcare Looks (Well) beyond SSO (A Decision Insights Report)
December 2020
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Duo is pretty good for the most part, but as they have become more service driven, their pricing has...

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I know one of the leaders at Duo. Duo has a really sharp group, and they have built a really good company....

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The implementation process is super easy with Duo. They are extremely professional and innovative....

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Trusted Access has been really easy to use. It has done exactly what Duo said it would. I have only...

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I love Duo's product. It is nice. I have used it for a few years, and it is a rock-solid product. It...

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CISO

We have worked really closely with the Duo team. We have regular calls with the team. The team...

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CISO

We got training from Duo, and it was very easy because of the tip sheets they handed out. The vendor...

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CIO

Duo is part of our long-term plans. Duo does really well, and they don't charge us extra. I am happy...

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Director

In the beginning, we had some configurations that allowed push notifications to be sent to phones,...

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Director

I haven't really seen anything negative that would make me hesitate to recommend Duo.

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Director

Duo is not doing so great in terms of integration, but that is probably on us because we are not...

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CTO

There aren't any problems with the upgrades. However, we do see problems with Duo being purchased by...

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CTO

For what we need to do, the access gateway allows us to integrate all of our cloud apps into our...

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CTO

During the pandemic, the vendor said we could increase the number of licenses we want. The vendor...

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CTO

This product was the best product at the time, and it is probably still the best product. Duo was so...

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CTO

We could have integrated Duo's product just for the push notifications for authentication on the...

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Manager

We use Office 365, and we have a pretty in-depth Duo integration. Basically, every employee has a...

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Manager

The onboarding and ongoing support have been excellent. There were some real challenges to get the...

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Manager

There was a breach, and we had to work quickly to secure our Office 365 environment. So our license...

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Manager

I didn’t make the decision to buy the solution, but we had been on a solution that we weren't happy...

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Manager

There is a flat rate that is something like $3 per license. That is pretty good. In fact, there is...

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Manager

We are very happy with Duo. Their product is fantastic. Our future with Duo is driven toward looking...

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Manager

We have had a very good experience with Duo. Our relationship with the vendor is very strong. They...

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CISO

We have considered consolidating to one vendor. The real driving factor is that another area uses a...

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CISO

People don’t love Trusted Access because it is another thing to do. I let another area use it first,...

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CISO

Support is a gap. Support goes down on the Cisco side. On the Duo side, we used to call up the Duo...

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CISO

The deployment of a product like Trusted Access inflicts a lot of change. Communication is...

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CISO

One of our executives was just learning about cloud systems and subscriptions and asked me why we...

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CISO

After our first group went live with the product, my inbox was empty, and I was confused about that....

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CISO

Duo told us that the way we chose to enroll our users was the method with the most overhead but that...

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CISO

The only issues Duo ever has are the same issues that plague all cloud vendors. Cloud outages affect...

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CISO

The system's ease of use is good, but some people aren't mobile-app people yet.

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CISO

The biggest outcome was the COVID-19 telework experience. We have heard about a lot of organizations...

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CISO

The vendor's technology, interface, and platform are pretty easy to use. The vendor has kept their...

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CISO

There were a couple of things about the product that required us to reach out to the vendor because...

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CISO

Duo's system has been a customer satisfier. I don’t have to have a second app for the medical staff....

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CISO

There is some identity provider work that the vendor can do. But with the amount of talent the...

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CISO

It conveniently made more sense to go with Duo because we have physicians who are using Duo's...

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CISO

The vendor has kept their promises and has listened. They have still kept the small feel of the...

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CISO

There are a couple of things Duo could do better, but the system integrates incredibly well.

Aug 2020
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Manager

We mainly use the system for multifactor authentication. We have not had any problems with Duo...

Jul 2020
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VP/Other Executive

The biggest things we use the system for today are the multifactor authentication for remote access...

Jul 2020
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VP/Other Executive

We went with Duo’s product because of the end-user experience and just how clean the application is....

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VP/Other Executive

When we were looking at the system, we called the vendor and said that we had no idea how many...

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VP/Other Executive

The flexibility to reconcile turned out great. For every email address or user that we onboarded,...

Jul 2020
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