Trusted Access (Mostly MFA) Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

Duo's end users really like Trusted Access. Policy and enrollment are very simple, and the vendor...

Jul 2024
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CISO

Relationship, Product, Value

Our clinicians are pretty happy with Duo, and they are extremely satisfied. Duo is pretty...

Jun 2024
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CISO

Relationship, Product

Since Cisco acquired Duo, my biggest issue is that they are pushing everybody for risk-based...

Jun 2024
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CISO

Loyalty, Product

We had to move over to a different security product because Duo couldn't make things work with our...

Jun 2024
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CISO

Relationship

Cisco is being greedy, and they want to get a bigger market share of the authenticator app space, so...

Jun 2024
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CIO

Product

Duo's system is simple to use. There is nothing sexy about it; it is a two-factor authentication...

Mar 2024
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CIO

Product

The system's geo-blocking could be improved. It doesn't work quite the way we thought it would....

Mar 2024
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Director

Loyalty, Relationship, Product

I am not the biggest fan of Trusted Access, but we don't have the time or resources to explore a...

Dec 2023
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Director

Relationship, Product

I hate to say it, but Duo seems to be stuck behind a voice response system. We basically end up...

Dec 2023
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Director

Product

I am not super happy with the upgrade that we got for Trusted Access because that made it a little...

Dec 2023
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Director

Product

I would cautiously recommend Trusted Access. The issue is that we can't turn off its callback...

Dec 2023
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Director

Product

Everything seems to be working well with Trusted Access. It isn't the easiest solution to use, but...

Dec 2023
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Director

Relationship

Duo is a partner with Cisco now, and I get less involvement from Cisco's management team than I did...

Nov 2023
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CIO

Loyalty, Product

Duo is fine. We used to love them, but we love them a little less now. The product has a much higher...

Oct 2023
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VP/Other Executive

Culture, Loyalty

The vendor made some promises about working with us to make the cost a little more tolerable with...

Oct 2023
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VP/Other Executive

Product

The product does everything with MFA that it is supposed to do, and it does things very...

Oct 2023
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VP/Other Executive

Operations

Everything went flawlessly with the installation, and we felt like we got a white-glove experience...

Oct 2023
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VP/Other Executive

Relationship

Duo isn't doing a good job of keeping us engaged. They don’t check on us to see whether we are still...

Oct 2023
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VP/Other Executive

Relationship

Duo has done very well overall in terms of support, but we have had a couple of minor hiccups...

Oct 2023
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VP/Other Executive

Loyalty, Value

Trusted Access is a very good, stable product, and it does what Duo says it is supposed to do. It...

Oct 2023
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Director

Relationship

Trusted Access is a good product with great features, great user acceptance, and great support....

Sep 2023
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Director

Value

Duo has a better MFA tool than another vendor we use, and the tool is also cheaper than buying a...

Sep 2023
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