Trusted Access (Mostly MFA) Commentary
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Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Director

Loyalty, Relationship, Product

I am not the biggest fan of Trusted Access, but we don't have the time or resources to explore a...

Dec 2023
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Director

Relationship, Product

I hate to say it, but Duo seems to be stuck behind a voice response system. We basically end up...

Dec 2023
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Director

Product

I am not super happy with the upgrade that we got for Trusted Access because that made it a little...

Dec 2023
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Director

Product

I would cautiously recommend Trusted Access. The issue is that we can't turn off its callback...

Dec 2023
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Director

Product

Everything seems to be working well with Trusted Access. It isn't the easiest solution to use, but...

Dec 2023
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Director

Relationship

Duo is a partner with Cisco now, and I get less involvement from Cisco's management team than I did...

Nov 2023
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CIO

Loyalty, Product

Duo is fine. We used to love them, but we love them a little less now. The product has a much higher...

Oct 2023
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VP/Other Executive

Culture, Loyalty

The vendor made some promises about working with us to make the cost a little more tolerable with...

Oct 2023
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VP/Other Executive

Product

The product does everything with MFA that it is supposed to do, and it does things very...

Oct 2023
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VP/Other Executive

Operations

Everything went flawlessly with the installation, and we felt like we got a white-glove experience...

Oct 2023
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VP/Other Executive

Relationship

Duo isn't doing a good job of keeping us engaged. They don’t check on us to see whether we are still...

Oct 2023
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VP/Other Executive

Relationship

Duo has done very well overall in terms of support, but we have had a couple of minor hiccups...

Oct 2023
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VP/Other Executive

Loyalty, Value

Trusted Access is a very good, stable product, and it does what Duo says it is supposed to do. It...

Oct 2023
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Director

Relationship

Trusted Access is a good product with great features, great user acceptance, and great support....

Sep 2023
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Director

Value

Duo has a better MFA tool than another vendor we use, and the tool is also cheaper than buying a...

Sep 2023
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Manager

Loyalty, Product

The system's single sign-on functionality works well, but only verified domains can log in. We have...

Jul 2023
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Manager

Product

Trusted Access is great with MFA. Anyone that wants to get enrolled can easily do that. Trusted...

Jul 2023
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