Trusted Access (Mostly MFA)
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Justin Porter
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User Commentary

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Physician

Functionality and Upgrades

Trusted Access is pretty intuitive. It works pretty much the same as things that most of us do in...

Nov 2022
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Manager

Service and Support

Duo is transparent, and their support is great.

Oct 2022
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Manager

Functionality and Upgrades

Duo makes two-factor authentication simple with regard to their pushes. Everyone loves to be able to...

Oct 2022
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Manager

Functionality and Upgrades

Duo could get better on the single sign-on side with regard to having more flexibility. Since we are...

Oct 2022
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CISO

Sales and Contracting

The problem with Duo is that they charge their customers that aren't doing higher education...

Oct 2022
||
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CISO

Functionality and Upgrades

Duo said they would work no matter what we threw at them, and they were able to connect just fine.

Oct 2022
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CISO

Implementation and Training

Duo got us two-factor adoption, helped us through a large go-live, and helped address numerous...

Oct 2022
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CISO

Functionality and Upgrades

The solution's best feature is probably its ease of use. Trusted Access is so easy for any user to...

Oct 2022
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(0)
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Director

Win/Loss - Why they were selected (by current clients)

We work with a lot of different affiliates, and that was a problem prior to Duo's system. Our...

Oct 2022
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(0)
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Director

Functionality and Upgrades

We enjoy the flexibility that Duo offers over other MFA vendors.

Oct 2022
||
(0)
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CISO

Relationship

The folks from Duo are innovative. They continue to improve the product and how it works. They are...

Oct 2022
||
(0)
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CISO

Functionality and Upgrades

I would like the product to be more focused on ePrescribing functionality for third-party products....

Oct 2022
||
(0)
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Manager

Other Observations & Comments

Duo is just pretty status quo for us. They are pushing us all the time to use their single sign-on...

Oct 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We use Duo’s system for multifactor authentication for ePrescribed controlled substances....

Aug 2022
||
(0)
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Director

Relationship

Duo is a pretty good company, but they were recently bought out. Our fear is that usually when a...

Aug 2022
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Director

Implementation and Training

We didn't have anybody help us implement Trusted Access. There isn't any training for the system,...

Aug 2022
||
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Director

Functionality and Upgrades

Our experience with Duo has been good so far. We don't have any complaints.

Jun 2022
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CFO

Functionality and Upgrades

Duo's system is really slick and works very well for our organization.

Jun 2022
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(0)
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CIO

Technology

Trusted Access is yesterday's technology. The system's multifactor authentication brought an ease of...

Jun 2022
||
(0)
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CISO

ROI / Cost (care and feeding)

Duo's product is a little pricey, but it is very good. That is the cost of keeping us safe, I guess....

Jun 2022
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(0)
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CISO

Other Observations & Comments

If I had to make the decision today if I would go with Duo again, I would have to do my due...

Jun 2022
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(0)
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CIO

Service and Support

Duo is very attentive to us and checks in very often; they sometimes check in too much. The vendor...

May 2022
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CIO

ROI / Cost (care and feeding)

Trusted Access works well and does a good job of driving outcomes. It is definitely needed and worth...

May 2022
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Manager

Functionality and Upgrades

We are really happy with what the system does for us, but there are some features that we would like...

Feb 2022
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(0)
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Manager

Relationship

Duo's system is terrible at connecting to our EMR. Duo's system can only be configured in a single...

Feb 2022
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(0)
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Director

Service and Support

I would switch away from Duo today. There is a bug in their general user assignment that is causing...

Feb 2022
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(0)
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Director

Implementation and Training

The implementation services were good because the vendor supported getting Duo Access Gateway up. We...

Feb 2022
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(0)
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Director

Functionality and Upgrades

The product functionality in its core is performing fantastically. The system works as advertised,...

Feb 2022
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(0)
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Director

Interfacing and Integration

As far as integration goes, the product doesn't do anything with cross-platform features, but Duo...

Feb 2022
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(0)
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Director

Technology

In terms of technology, I don't see the vendor going past where their product is right now.

Feb 2022
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(0)
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Director

Service and Support

We get emails from the vendor all the time informing us about service outages. Duo knows how to...

Feb 2022
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(0)
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CMIO

Functionality and Upgrades

The biggest selling point for Duo's product is it is easy to use. That is why people like it....

Jan 2022
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(0)
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CMIO

ROI / Cost (care and feeding)

The product was substantially less than half the cost of another solution we looked at. Duo's...

Jan 2022
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(0)
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CISO

ROI / Cost (care and feeding)

Duo's system is easy to use and effective. We have been able to adopt the system very well, and I am...

Jan 2022
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CISO

ROI / Cost (care and feeding)

We have a great relationship with Duo. They play ball with us for what we can afford. I don't feel...

Jan 2022
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(0)
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CISO

Functionality and Upgrades

We have had great success in implementing multifactor authentication on all staff-facing portals....

Jan 2022
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(0)
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