Trusted Access (Mostly MFA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product, Value
I hear grumbles here and there about Duo, but there are no major ease-of-use complaints about...
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Product
Since Duo moved to Cisco, billing has been a little funky, and I have had to fight them on things....
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Value
We are always very well supported by Duo when it comes to upgrades, but we have extra support...
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Product
We have some work to do on Citrix and adopting universal prompts in Trusted Access, but that is...
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Value
In the past year, Duo repackaged some features, like Endpoints. They have an endpoint agent, and we...
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Product
We can add Trusted Access as an external, second-factor authentication, and it supports SSO. Duo is...
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Product
Trusted Access is really easy for end users to use, and it is really easy to configure.
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Product
Trusted Access works well. People just don't love having to use it. It works very simply from an...
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Operations, Product
Trusted Access' documentation is pretty good. The only thing that I'm familiar with is the knowledge...
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Product
With Trusted Access, it would be nice to have more granular permissions and configuration for...
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Value
There is not a lot of proactive stuff happening from Duo. I don't work too much with anybody at Duo...
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Value
We almost never get our money's worth with anything, but Trusted Access is one of my favorite...
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Relationship, Operations
We have been a Duo customer for a long time, and at the time I bought their tool, it was probably...
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Product
The process is fairly simple for clinicians. The biggest issue that clinicians have when using...
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Product
We have run into a couple of situations with our architecture in Trusted Access where changes we...
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Relationship
The customer support from Duo is high-quality. The engineers have no problem with getting the...
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Culture, Relationship
We expected more of a vendor management and team component from Cisco. It is good when we have a...
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Culture
There is a significant hole in how Cisco interacts with me. I don’t consider Cisco an important...
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Relationship, Product
There are a couple of things that Duo has in testing that I have read about, but they seem to have...
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Loyalty
Our clinicians used to have a full suite of options for two-factor texting codes in Trusted Access,...
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Operations, Product
The biggest highlights are the ease of use and ease of implementation. We use Trusted Access as our...
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Relationship
I have a success team from Duo that works with us and ensures that we are on track with things we...
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Relationship, Product
There are some fundamental issues that I don't like about Trusted Access. We don't have time to...
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Product
Trusted Access works very easily for users on both Androids and iPhones. It works pretty seamlessly....
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Relationship
Duo is too big of a company to have executive involvement. I just have a 1-800 number. I have no...
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Product
The way to manage the single sign-on functionality within the product is a little tricky, and Duo...
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Value
If someone were considering Trusted Access, I would have them take a big look across the board first....
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Loyalty, Product
We are evaluating passwordless solutions, and if somebody has a fantastic passwordless solution that...
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Relationship, Product
There are some things we didn't like about Trusted Access, but Duo has begun to address those things...
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Relationship
We are pretty self-sufficient, but Trusted Access is easy enough to manage. Things change so rapidly...
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Loyalty
Duo was brought on before the Cisco acquisition, and we brought them in to use their single sign-on...
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Product, Value
We have a set of clinicians who don't trust anything on their phones, and that is interesting....
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Loyalty, Value
Trusted Access is a little expensive, so we are moving toward another product now. The product will...
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Product
Duo keeps their promises. The product is absolutely good. Trusted Access is mobile based and easy....
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Relationship
Originally when we had Duo, their support was fantastic, and we could get an engineer very quickly....
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Loyalty
Cisco has completely destroyed Duo like they do with pretty much any security acquisition. Cisco...
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Relationship
The vendor is very good. They are responsive. They reach out to us, and the service is good.
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Product
Basically, Duo's system is a phone app, so for the second-factor piece to work, users need a good...
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Product, Value
Trusted Access is very fast and very reliable. It works on phones and Apple watches. Our system...
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Relationship
Duo isn’t part of a bigger suite or anything like that, but there isn't a lot of overhead that makes...
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Relationship
There are some things that we know are in the works, and Duo will implement those things sooner than...
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Loyalty, Product
We would choose Duo again because our organization and users aren't really tolerant of MFAs. We...
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Product
We like that the push notification sends something automatically when we log on. I don't have to...
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Relationship, Product
Duo is evolving as needed in the industry. I don't think we have anything on our list for them. We...
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Value
The biggest value driver is that we get everything that we need from Duo. Their solution is not a...
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Relationship, Operations, Product
They had an upgrade this year that had an issue and caused a little downtime for us. We didn't have...
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Operations, Product
We have some people who struggle with enrolling. My team can walk them through it. We know it is...
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Relationship
We have a software engineer and a quality customer success person assigned to our account. We meet...
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Product
It has been pretty easy for us to extend our Trusted Access setup to our external hospitals. Duo was...
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Operations, Product
We haven't really had to do anything with Trusted Access since we set it up many years ago, so we...
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Product
Enrolling devices for Trusted Access is a bit of a struggle; there is some friction there. The ease...
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Relationship
Duo is owned by Cisco, and we haven’t had any interaction with the executives, but I'm not...
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Relationship
Duo switched to Cisco, and we have had a difficult relationship with them since then. Duo has been...
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Operations, Product
Duo's training was pretty good. The vendor has really good documentation, and the system is pretty...
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Value
The money equations are changing for Duo's system, and they aren't in Duo's favor because everyone...
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Relationship, Operations
Duo is supportive. For the most part, their support remains the same, but we do tend to purchase...
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Relationship
When Duo was a small company, we received more vendor executive involvement. That has declined a...
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Operations, Product
The only reason that I am not fully satisfied with the system's ease of use for clinicians is that...
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Loyalty, Value
We have run into some situations where Trusted Access doesn't do some things that another product...
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