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Commentary Summary
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User Commentary
CFO
ROI and Cost
The vendor avoided charging us for every little thing. I don't recall ever having an argument with...
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CFO
People and Knowledge
The vendor's folks who oversaw each of our projects were very responsive. They were very good and...
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CFO
Relationship
The vendor is experienced in industry best practices and proficient in revenue cycle. The people we...
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CFO
Tools and Methodology
The vendor did their best on our projects. We had to narrow down the number of people that their...
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Director
Tools and Methodology
With all the politics and pushback organizations have, it is hard to change. For most of the...
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Director
Project Results
COVID-19 could have caused delays in our project, but we didn't miss a beat. The meetings became...
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VP/Other Executive
ROI and Cost
The vendor has really helped support a lot of the work that I have been driving from a strategic...
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VP/Other Executive
Tools and Methodology
I wanted to create a better operational discipline for our team. I wanted to make sure that we could...
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VP/Other Executive
Project Results
We have seen some results. It would be hard to really quantify and say that things are directly due...
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VP/Other Executive
Project Results
The most challenging area is transitioning the work the vendor has done for us on the...
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VP/Other Executive
Relationship
The vendor has been very open to requests we have had from a COVID-19 perspective, but our team and...
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VP/Other Executive
Project Results
I have seen improved performance. Part of what we hired the vendor to do was help us stand up our...
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VP/Other Executive
ROI and Cost
The vendor definitely avoided charging for every little thing. We have a fee structure that is...
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VP/Other Executive
People and Knowledge
The firm is in a lot of different areas that are outside of my direct accountability and...
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VP/Other Executive
Other Observations
For a vendor to be successful, they have to coach, coax, and drive the work. We sometimes have...
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VP/Other Executive
Relationship
I really just only deal with the engagement managers. We very rarely work with people at the firm....
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VP/Other Executive
Project Results
There are different ways to describe tangible outcomes. One tangible outcome could be bringing in...
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VP/Other Executive
Tools and Methodology
The vendor does a good job of operating in a space where we need them to operate. They do a good job...
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VP/Other Executive
People and Knowledge
Our engagement isn’t like a novel engagement that hasn’t been done before. It is an engagement where...
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VP/Other Executive
Lessons Learned
For more long-term engagements, ECG Management Consultants should really focus on providing a more...
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VP/Other Executive
Tools and Methodology
If we were the firm, we would constantly tell the client what we have set out to accomplish and what...
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VP/Other Executive
Tools and Methodology
The execution is partly on the vendor and partly on the client. If the client is struggling, the...
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