XEngine Server For FHIR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Product
Edifecs could use a little more flexibility on the customization part of the solution. With...
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Relationship
Edifecs has great customer service. We have a lot of vendors, and when there is a problem, the first...
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Value
I have worked with Edifecs for a long time. They don't nickel-and-dime us to death. We will get...
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Loyalty, Relationship, Product
When it comes to vendors, Edifecs is so high up. There are a lot of organizational work groups...
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Loyalty
We used to have a homegrown interoperability application, but it wasn’t really working all that well...
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Relationship
Because of Edifecs, we were able to roll out on time what we were supposed to roll out per CMS. It...
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Product
I would like better metrics and reporting around the usage of XEngine Server For FHIR so that we can...
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Relationship
We like to partner with Edifecs because they take a vested interest in really knowing the rules. We...
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Relationship
There sometimes are issues with our files; for example, if somebody puts a blank space in production...
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Relationship
We would like to know how to get to a point where we are subject matter experts on XEngine Server...
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Culture, Product
XEngine Server For FHIR is a black box of functionality. There is so much about the platform that we...
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Product
Things with Edifecs have gone pretty well. The utilization of XEngine Server for FHIR is so low that...
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Value
We bought a platform from Edifecs, but if we do the math by taking the total investment of the...
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Relationship
We cannot understand the vendor's support team when they answer. We have moved to doing all support...
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Product
The hard part with XEngine Server For FHIR is that we have metrics on usage that we have to report,...
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Product
We did a FHIR to HIE and QHIN development. All of that is now done by Edifecs. Because of the HIE...
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Relationship, Value
Edifecs keeps all promises with us. For example, they are good with filtering, putting out...
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Relationship
The Edifecs account executive handles everything. If we open a ticket, we open a ticket with their...
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Relationship, Value
When I tell someone about XEngine Server For FHIR, I share about the account executive involvement....
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Loyalty, Product
Edifecs just had a couple of upgrades that I think got them closer to being able to provide support...
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Relationship
Edifecs is a business partner. They are constantly pulling us into conversations with either other...
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Relationship
Edifecs is very reactive to us sending them questions. We have a support team that responds back...
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Loyalty
We have used Edifecs’ product for their EDI engine for a long time. Our administrators were familiar...
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