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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Loyalty, Relationship, Product

Edifecs is proactive. They have the solution ready way ahead of time. With the new CMS-0057-F...

Oct 2025
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Director

Product

We invested quite a bit in the FHIR and patient access software, and that made it kind of an easy...

Oct 2025
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Director

Operations

I really have no complaints about Edifecs’ implementation services. We haven’t had the need for any...

Oct 2025
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Director

Product

I would maybe give Edifecs a perfect score for delivering new technology just because they have been...

Oct 2025
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Director

Relationship, Operations

One area that can always be improved is customer service with things that are in production. When we...

Sep 2025
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Director

Loyalty, Relationship, Product

What separates Edifecs from a lot of other vendors is that they are very in tune with what is...

Sep 2025
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Director

Relationship, Value

For what we already have in production, things are going very well. I speak to the user community...

Sep 2025
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Director

Value

Edifecs doesn't nickel-and-dime us, and they make accommodations for little things. Edifecs is easy...

Jun 2025
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Director

Loyalty, Relationship, Product

Right now, the system's interoperability options just don't work, but Edifecs has a road map for the...

Jun 2025
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Director

Loyalty, Product

Edifecs' product isn't necessarily an end-user product right now. Some of that is coming, but we...

Jun 2025
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Director

Product

Edifecs is the premium vendor for CMS interoperability rules. They have historical expertise, and a...

Jun 2025
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Director

Relationship, Operations

Edifecs is pretty aggressive in their communications about some sessions in Edifecs University. The...

Jun 2025
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Director

Product

I like that Edifecs' product is solid and proven. It works, and it is reliable. Also, when we went...

Jun 2025
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Director

Relationship

Edifecs product road map is defined. Edifecs is just a good vendor to work with. They listen and...

Jun 2025
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