ElationEMR Only - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
I have trained people on ElationEMR, and they comment on how easy the system is. These people come...
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Product
I have seen what Elation Health’s AI is like. It does some things, but it doesn't do a lot of things...
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Relationship
I'm really happy with Elation Health. They have been very good and responsive. If I were to go to...
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Relationship
If I have a patient here and have a question or problem with ElationEMR that is going to impact that...
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Relationship
Elation Health has been a bit better in the last couple of years at being engaged. Before, they...
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Product
One thing that has been a disappointment is the connectivity for scheduling. A few years ago,...
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Relationship
The executives from Elation Health are hard to get ahold of. We don’t see them or hear from them at...
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Relationship, Product
Elation Health recently hired a medical officer, and I have heard good things about that person from...
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Operations, Product
The documentation and charts in ElationEMR are very intuitive. When we have new staff members, we...
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Product
Elation Health could work on enhancing their app because it is basic for physicians and patients. I...
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Product
If a peer or friend were to call me and ask for a reference for ElationEMR, I would say that the...
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Loyalty, Relationship
We have grown in a marketplace, including direct primary care and concierge medicine, where future...
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Operations, Product
like that we can use the system to send messages to patients and have them send messages back to us....
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Loyalty
I don't know that the success of our practice is necessarily coming from Elation Health. Personally,...
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Loyalty, Product, Value
The ability to pull information from previous notes and from the history of present illness piece...
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Product
If I were telling someone about ElationEMR, I would say every medical record has problems, but this...
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Product
My hope and dream is for ElationEMR to be user friendly for international and overseas patients....
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Loyalty, Product
Elation Health's system is a really solid piece of software with one glaring weakness, and that is...
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Relationship
Elation Health has regular open sessions where they try to answer any questions we have. They are...
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Product
ElationEMR is an incredible system. I would give it five stars. One thing that stands out is its...
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Operations
Elation Health's training was very good. The vendor is all over it. Part of that is the system. It...
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Value
We generally pay an overage because we go over Elation Health's allowance for digital faxes. We get...
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Product
There is a lot of redundancy in our specialty. I have been able to get a lot of redundancies keyed...
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Value
I pay an annual fee for the system, and then I am done. When it comes to discussions and upgrades,...
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Operations, Product
When it comes to the app on the patient side, making sure the app is available on iPhones and...
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Product
Our staff members who use ElationEMR love it. Every time we hire an MA, they are amazed at how easy...
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Relationship
I just haven't had a whole lot of problems with ElationEMR/PM. The interactions I have had with...
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Product
ElationEMR works well for primary care or family medicine practices, but I don't know how well it...
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Product
We can scan things like med sheets into the system. We do things like that a lot. ElationEMR is good...
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Product
Elation Health was able to set up an interface with another organization. That interface pulls data...
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Operations
What I like the best about the solution is that it is incredibly intuitive. Anyone can use this...
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Relationship
Elation Health accepts feedback and criticism, and they have incredible support when we are having...
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Relationship
There are some user accessibility suggestions that we have sent the vendor’s way, and it would be...
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Product
I wish there were a bridge between the solution and our billing software. Our biller has to enter...
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Loyalty
Elation Health has a close competitor called Cerbo, so if I were to choose a system to go with, I...
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Relationship
Elation Health is always trying to look at additional things that they really need to add and...
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Operations
I wish that my new admins could watch some videos or meet with somebody from Elation Health at least...
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Operations
I don't do any of Elation Health’s ongoing training. In the initial training, there was hardly any...
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Product, Value
Elation Health could set the product up so that when new patients call, we could send them the forms...
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Value
ElationEMR/PM does well with labs and everything. I would like to see a particular program...
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Relationship
Elation Health's support team is very responsive. I can call or email them and get an answer the...
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Relationship
I wish Elation Health would have something where we could do a practice checkup where a person from...
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Operations
I never had any real training from Elation Health. We watch other doctors show us how they do...
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Relationship, Product
We have had an overall positive experience with Elation Health. The product is easy to use, and the...
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Operations, Product
The product is a good option for direct primary care practices, and I appreciate that because not...
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Product
If someone makes a chart in our billing system, that creates a record in the EMR, but sometimes if...
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Value
We have yet to avail ourselves to Elation Health's billing function. I know that the vendor has an...
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Relationship, Product
We have been struggling with a couple of issues in the system that don't seem to be in the vendor's...
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Operations, Product
It is easy enough to type all the “!#$%&” in Elation Health's product. The trouble is that we are...
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Relationship
I asked Elation Health if they could set the product up so that people could do their own medical...
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Product
When the best health systems have people who want to be their new patients, they send the people...
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Culture, Relationship
I don't know what the vendor has promised us, but when we have questions, Elation Health takes care...
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Product
We give a lot of a certain shot at our practice. Most EMRs have no ability to track an entity over...
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Relationship, Operations
Overall, things have gone well with ElationEMR. My biggest issue is that I asked Elation Health some...
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Product
Even though the patient portal is weak, as a software for a physician, Elation Health's system is...
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Operations, Product
In ElationEMR, we used to write a note in the chart. That would go to our front office people who...
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Loyalty, Product
I have looked at other EMR products. I'm in a social media group for physicians to talk about EMRs...
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Product, Value
What I love about ElationEMR/PM is that we don't start with a blank slate like other EMRs that...
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Relationship
Elation Health’s support is not super easy to access. We can email them, but I don’t have time to...
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Product
The report things in the system, like SOAP notes, are very clean. When we look at typed notes, the...
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Relationship
Working with Elation Health is a struggle. Their customer service and ability to answer questions...
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Product, Value
Elation Health’s patient portal is awful, so we use a third-party solution for that. It is terrible...
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Product, Value
The product is great as long as we don't run into an issue. The product does the job, and it makes...
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Operations
The system is decently intuitive, and the vendor has some better training now than they did the last...
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Product, Value
We can receive labs in ElationEMR, but we really can't do lab orders and stuff like that. We spent a...
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Product
One issue with ElationEMR is the way it deals with problem lists. If a problem list has a lot of...
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Culture
We have a pretty good deal in what we are paying Elation Health for ElationEMR; it is way better...
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Product
Elation Health's EMR doesn’t have great total connectivity to all other EMRs. We have a lot of...
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Relationship
I don't feel like I’m talking to people who are empowered to fix problems; when I bring problems up...
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Product
We use another product to send group messages to our patients because Elation Health's tool doesn't...
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Loyalty, Relationship
Elation Health doesn't have a billing platform, so we were using them for their EHR and RCM...
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Loyalty, Product
ElationEMR is very easy. I love that I can access ElationEMR very easily on my phone, my iPad, or a...
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Culture, Relationship
Elation Health doesn't promise much. My biggest complaint about Elation Health is that we can...
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Operations, Product
Elation Health did an upgrade on a prescription benefit thing, but they messed it up, and they...
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Loyalty
We are figuring out right now whether ElationEMR is part of our long-term plans. There is a chance...
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Relationship
Elation Health does a really good job with their turnaround time and getting in touch with us and...
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Relationship
I talked with a salesperson from Elation Health, and they were amazing. They were so helpful and...
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Operations
Elation Health’s lack of training is the worst. When I onboard a new provider, there are parts of...
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Value
Elation Health wanted to charge me an arm and a leg for something, and they eventually agreed to...
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Loyalty, Relationship, Product
Elation Health is getting bigger and less responsive. Years ago, they were very responsive to the...
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Relationship
Elation Health has been cooperative with all our affiliated data partners, from the immunization...
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Product
the system is just really easy to use. It is super intuitive and user friendly. We have had a demo...
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Relationship
Initially, we had a very strong, direct customer success agent or manager, and we could email them...
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Product, Value
We understand that we are getting a reasonable value from the EHR with the understanding that there...
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Product
Elation Health has a very limited number of stock reports that are available to end users, and the...
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Product
So far, the product has been great. We have had no issues since getting it.
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Loyalty, Product
We don't anticipate changing our EMR vendor. ElationEMR works for us. We are comfortable with the...
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Culture, Value
With ElationEMR, we have an issue with eFax charges. The vendor provides a free eFax number, and we...
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Product
In ElationEMR, our users are self-taught. The system is pretty intuitive and easy to use. We use a...
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Product
ElationEMR is not all one system. We are just using its clinical portion. Practice Suite is the name...
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Relationship
Elation Health's people are available at any time in terms of getting help, so the vendor's support...
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Product
We use another patient information solution that is integrated with ElationEMR, and sometimes they...
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Relationship
Elation Health’s response time to concerns is very good. If we send them something that is not...
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Operations
Elation Health gives us a library to look at things first before jumping to take care of us or...
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Relationship, Product
Elation EMR is pretty good. It is very easy to work through compared to another system we were using...
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Product
We have been with Elation Health for several years, and we recommend them. We mention that a lot...
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Product
ElationEMR should function better. All clients constantly request features to be fixed, and those...
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Relationship
I have wasted enough time giving Elation Health feedback. The fact that this survey is being...
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Product
We realized awhile back that we could send referrals to specialist offices through the Elation...
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Product
We have opened up Elation's portal to our patients as a means of communication. Sometimes that...
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Product
When we create a visit note in the platform, we can put in the patient's problem. Usually for the...
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Relationship
When I submitted a ticket for a certain issue, it was a pretty quick turnaround for the support's...
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Product
There was a time period when during peak usage hours, the Elation Health platform would either slow...
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Operations
I would like live training from the vendor. I am famous for coming up with questions that are not...
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Operations, Product
The product is very user friendly. I have never had a problem overall with getting a basic...
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Product
When I am entering lab results for a patient, I enter in the numerical value, and this little bubble...
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Product, Value
The product is well worth what we pay for it. I like its design and that we can differentiate...
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Product
There are a lot of things that make using the Elation Health EMR tricky, and there is room for...
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Product
ElationEMR works like recording records on paper, but it is far behind in generating reports, mining...
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Loyalty, Product
We have not investigated ElationEMR for patient intake so much. It is going to take some time to...
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Product
The routine health maintenance updates are one thing I would like to see in ElationEMR. I would also...
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Loyalty
We are always looking for something better than ElationEMR. We haven't quite found it yet. We have...
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Relationship
We saw a demonstration from Elation Health a while ago showing beta testing where there was clearly...
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Product
Elation Health could do a bit better in showing the preventative services for each patient that need...
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Culture, Relationship, Value
We have been on a pretty much set fee for most of the time we have been on ElationEMR, and that has...
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Product
The way that we use ElationEMR in the triple-pain mechanism is helpful in that we can keep a running...
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Loyalty, Product
I am trying to integrate ElationEMR with a lab system. I have one major lab system that is...
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Loyalty, Operations
An EMR is not a big priority to me because I mostly use it for record keeping and don't interact...
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Product
The integration with our third-party billing system occasionally goes down, but that is pretty rare....
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Product
The eSigning of consent forms via the eSignature tool is important.
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Product
The ease of use is quite strong in the system. The look and feel of it are great.
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Loyalty, Relationship
I would like to stay with Elation Health. One of the things that I have noticed is that Elation...
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Relationship
Support is a weak area for Elation Health. They are not always as responsive as we would like, and...
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Culture, Loyalty, Relationship
Elation Health advertised an open API, lots of integrations, a partnership, and an ecosystem. Those...
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Loyalty
We considered Elation Health’s practice management system, but their upcharge was pretty...
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Relationship
ElationEMR is an excellent clinical record-keeping system. There are a lot of aspects, but if we...
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Operations, Product
Fundamentally, the good news about Elation Health is that they have created a really easy-to-use,...
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Product
A texting solution within ElationEMR would be helpful. For instance, we could text all the forms for...
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Loyalty, Product
When we were looking at solutions, ElationEMR won out because it was just a good clinical...
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Product
ElationEMR is great for a single provider office and its purposes. But with multiple providers, we...
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Operations, Product
ElationEMR is a great EMR. It is really easy to use and intuitive, and I have seen that with...
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Product
One of my biggest complaints about ElationEMR is that it has a lot of functionalities, but they are...
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Relationship
Elation Health makes it very difficult to get real-time solutions. No one responds in a timely fashion....
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Product
It would be beneficial if the software talked to the billing software effectively. The integration...
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Product
ElationEMR needs more flexibility with compounded prescriptions. It can be difficult to fill and...
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Product
I would like ElationEMR to have more flexibility with care plans and the ability to send things to...
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Product
Fax integration can be tricky. I prefer being completely paperless. It would be preferable to sign...
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Relationship
Elation Health’s customer service response time is horrible, and the support team is very...
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Value
Elation Health charges us per fax we send, and if we go over our limit, they charge us for the extra...
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Operations
I don’t feel like there have been a lot of upgrades in ElationEMR. The vendor offers live office...
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Operations
I like ElationEMR overall, but there are relatively minor inconveniences in the solution. When the...
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Culture, Product
ElationEMR integrates very seamlessly with third-party solutions that I use. The vendors I work with...
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Product
There are many things that people have been asking for for a long time that Elation Health just...
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Operations, Product, Value
Some people have complained about ElationEMR, but when I look at how much I spend on it over the...
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Value
If Elation Health had pharmaceutical management software, that would eliminate our need for a...
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Product
I would like to see more DME stuff in ElationEMR, like ordering supplies and stuff. Usually, it is...
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Relationship
Elation Health does send out letters for updates as stuff comes along and as changes take place....
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Relationship
We have hiccups here and there with ElationEMR, but overall, the quality is good. If I have an...
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Product
I would tell others looking at ElationEMR about the ease of use. I can get on it anywhere. I don't...
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Loyalty, Value
ElationEMR is a reasonable price for what we are getting, and the ease of seeing everything in the...
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Product
ElationEMR is pretty simple and easy to use. There are not a lot of extra buttons. I like that we...
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Relationship
One thing a lot of our patients have not liked with ElationEMR is that the phone calls and stuff...
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Product
We have had trouble adding controlled substances to the system without using credit ratings and...
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Product
I wouldn't buy ElationEMR again. If I were in the market for a new EMR, we would consider a product...
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Relationship, Operations
The vendor's informational articles and videos often answer questions. The office hours are helpful...
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Relationship
Resolving an issue can take a really long time, or Elation Health just doesn't resolve it. There...
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Loyalty
For someone considering the product, the most important thing for them to consider before choosing...
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Operations
The implementation was broken down in segments set up by Elation Health. So they had a staggered...
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Product
Overall, ElationEMR is a good EMR option. However, it definitely has room for improvement in a few...
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Product
I would like to have a vital sign indicating the last menstruation for all female patients over the...
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