ElationEMR Only - Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
For our small practice, ElationEMR Only is doing pretty well. It has AI functionality. The billing...
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Operations
Elation Health does a pretty good job overall with training. They do webinars, and we can use the...
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Product
With ElationEMR Only, I believe the vendor could be doing more with clinical alerts. I have to...
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Relationship
Elation Health is very prompt in their responses and sends me an email by the next day, so their...
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Relationship
Elation Health's support team can only be reached through email, but sometimes urgent issues need...
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Product
A clickable button in ElationEMR that links directly to our disease reference software would be...
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Product
In ElationEMR, there is no sticky-note-style alert visible to all providers that would show things...
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Product
Elation Health was not able to integrate the solution with our billing platform.
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Relationship
The people from Elation Health are a great team, and they are responsive with their support.
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Culture, Value
There was an issue where the vendor sent things to the wrong employee; I don't know if they just...
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Product
It would be really nice if I could pull the care plan out and drag and drop it. I wish that there...
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Value
Elation Health doesn't nickel-and-dime. They just charge us a lot all at once. I would like them to...
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Operations
Elation Health is like a powerhouse, and they give me a ton of education that I do not take...
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Relationship, Product
Elation Health’s platform is great. I tend to be a bit old-school. I think people should actually...
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Relationship
In terms of support, Elation Health responds, but there is no phone response. I would rate the...
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Product
I'm glad Elation Health finally has forms. Those are a new thing. My organization has to get...
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Value
My biggest issue with Elation Health is the cost. The system is expensive for me. I wish that they...
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Relationship, Product
I really like Elation Health’s system. It has worked for me. I probably don't use as many of the...
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Loyalty, Relationship, Operations
I am the last one to adopt new technology. I want to see whether things work and know what is going...
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Culture, Relationship, Product
Recently, there was a double authentication issue where to sign in to the system, we had to get a...
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Relationship
The only people at Elation Health who I have worked with have been Elation Health's tech support...
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Product
ElationEMR may not be exactly designed for things that organizations need to do, but we can...
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Value
I am happy with the vendor's fees. I don't know what anyone else is paying for their systems, so I...
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Operations
One thing Elation Health could improve would be to tell us about upgrades before they do them. Every...
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Operations, Product
Elation Health is doing a good job. They periodically put out some webinars on things that they...
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Product
Elation Health hasn't approached me recently with ideas for new features. They have focused more on...
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Product
ElationEMR is incredibly flexible. It feels like an Apple product. Users can navigate the program...
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Product
There is a lot that works well together with ElationEMR, but I would like to see greater...
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Operations
Elation Health has webinars when they release new features, but those webinars aren't very...
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Operations, Product
I like ElationEMR because it is so intuitive and easy to use. The amount of training needed to get...
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Relationship
When I reach out, I do hear back from Elation Health, but there is often a delay of a couple of days....
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Relationship
In terms of our needs, Elation Health has been very responsive and has kept all their promises. The...
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Culture, Value
I haven't been in the market to look at the cost of other programs. When we bought ElationEMR...
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Relationship
We haven't had any problems that have led us to try to reach any executive-level people at Elation...
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Operations, Product, Value
With ElationEMR, I would love it if we had a bridge to our practice management system. I don't know...
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Loyalty, Operations
I am sure that Elation Health's system is part of our organization's long-term plans. My partners...
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Product
With ElationEMR, our documentation supports our billing. We have never had any trouble with that.
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Product
There is one thing I don't like about Elation Health's solution, and I don't know whether the issue...
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Loyalty, Value
I have considered leaving Elation Health just because of the price. I wish the system were at a...
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Product
There is one thing I would change about the system. There is another EHR solution where users can...
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Product
Elation Health onboarded me easily with the solution. The solution is intuitive and easy to use. I...
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Relationship
We would like to have easier access to phone assistance to solve problems rather than get support...
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Relationship, Product
Elation Health does not keep their promises regarding scheduling. Many years ago, they were...
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Product
I'm not as happy with the reporting functions in the system. I would love more filters and...
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Value
I'm not really excited about the new technology from Elation Health. I tried their AI functionality...
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Operations
There isn't any training from Elation Health. They put things up that we can go read, and those have...
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Relationship
Most of the time, Elation Health gives us a banner and tells us that something is happening. Another...
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Relationship
There is a phone option for support with Elation Health. We haven't found it that helpful. Their web...
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Product
Elation Health's system works well, but their portal could be enhanced. It is a little limited. It...
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Culture
The pricing model with Elation Health has changed. When we first signed up, pricing was done one...
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Product
Most people are not as happy as I am with the system. It is designed well for our use cases and the...
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Relationship
The owners of Elation Health are not very receptive. I was really excited about one of the...
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Loyalty, Relationship, Product
Elation Health's software won't integrate. There is a company that I have been working with that we...
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Relationship
Elation Health's customer service is the worst. Their support people are really hard to get in touch...
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Operations
Elation Health has online training for their system, and that is very helpful. The system's...
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Product
I need Elation Health's forms to be significantly better. When it comes to creating forms or...
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Product
Medication reconciliation is strange in Elation Health's system. I go through a medication list with...
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Relationship, Operations
I get things all the time from Elation Health for webinars and trainings, and I never do them...
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Product
Elation Health made a change to pharmacy prescriptions where we could select the pharmacy that we...
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Product, Value
Using Elation Health's system is definitely easier than doing paper charting. Part of the model of...
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Product
Some things in Elation Health's solution don't work smoothly or correctly all the time, but it is...
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Product
With systems like Epic's or athenahealth's, I like the way that a user's computer talks to other...
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Commentary Summary
Comment Type Breakout