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ElationEMR Only - Small Practices Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

For our small practice, ElationEMR Only is doing pretty well. It has AI functionality. The billing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Elation Health does a pretty good job overall with training. They do webinars, and we can use the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

With ElationEMR Only, I believe the vendor could be doing more with clinical alerts. I have to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Elation Health is very prompt in their responses and sends me an email by the next day, so their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Elation Health's support team can only be reached through email, but sometimes urgent issues need...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

A clickable button in ElationEMR that links directly to our disease reference software would be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

In ElationEMR, there is no sticky-note-style alert visible to all providers that would show things...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Elation Health was not able to integrate the solution with our billing platform.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The people from Elation Health are a great team, and they are responsive with their support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

There was an issue where the vendor sent things to the wrong employee; I don't know if they just...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CEO/President

It would be really nice if I could pull the care plan out and drag and drop it. I wish that there...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Elation Health doesn't nickel-and-dime. They just charge us a lot all at once. I would like them to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

Elation Health is like a powerhouse, and they give me a ton of education that I do not take...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

Elation Health’s platform is great. I tend to be a bit old-school. I think people should actually...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

In terms of support, Elation Health responds, but there is no phone response. I would rate the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

I'm glad Elation Health finally has forms. Those are a new thing. My organization has to get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

My biggest issue with Elation Health is the cost. The system is expensive for me. I wish that they...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

I really like Elation Health’s system. It has worked for me. I probably don't use as many of the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

I am the last one to adopt new technology. I want to see whether things work and know what is going...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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CEO/President

Recently, there was a double authentication issue where to sign in to the system, we had to get a...

Comment Tone Positive
Pillars Culture, Relationship, Product
Evaluation Unrated

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CEO/President

The only people at Elation Health who I have worked with have been Elation Health's tech support...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

ElationEMR may not be exactly designed for things that organizations need to do, but we can...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

I am happy with the vendor's fees. I don't know what anyone else is paying for their systems, so I...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

One thing Elation Health could improve would be to tell us about upgrades before they do them. Every...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

Elation Health is doing a good job. They periodically put out some webinars on things that they...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Elation Health hasn't approached me recently with ideas for new features. They have focused more on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

ElationEMR is incredibly flexible. It feels like an Apple product. Users can navigate the program...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

There is a lot that works well together with ElationEMR, but I would like to see greater...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Elation Health has webinars when they release new features, but those webinars aren't very...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

I like ElationEMR because it is so intuitive and easy to use. The amount of training needed to get...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CEO/President

When I reach out, I do hear back from Elation Health, but there is often a delay of a couple of days....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

In terms of our needs, Elation Health has been very responsive and has kept all their promises. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

I haven't been in the market to look at the cost of other programs. When we bought ElationEMR...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CEO/President

We haven't had any problems that have led us to try to reach any executive-level people at Elation...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

With ElationEMR, I would love it if we had a bridge to our practice management system. I don't know...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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CEO/President

I am sure that Elation Health's system is part of our organization's long-term plans. My partners...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CEO/President

With ElationEMR, our documentation supports our billing. We have never had any trouble with that.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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