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ElationEMR Only - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
For our small practice, ElationEMR Only is doing pretty well. It has AI functionality. The billing...
Elation Health does a pretty good job overall with training. They do webinars, and we can use the...
With ElationEMR Only, I believe the vendor could be doing more with clinical alerts. I have to...
Elation Health is very prompt in their responses and sends me an email by the next day, so their...
Elation Health's support team can only be reached through email, but sometimes urgent issues need...
A clickable button in ElationEMR that links directly to our disease reference software would be...
In ElationEMR, there is no sticky-note-style alert visible to all providers that would show things...
Elation Health was not able to integrate the solution with our billing platform.
The people from Elation Health are a great team, and they are responsive with their support.
There was an issue where the vendor sent things to the wrong employee; I don't know if they just...
It would be really nice if I could pull the care plan out and drag and drop it. I wish that there...
Elation Health doesn't nickel-and-dime. They just charge us a lot all at once. I would like them to...
Elation Health is like a powerhouse, and they give me a ton of education that I do not take...
Elation Health’s platform is great. I tend to be a bit old-school. I think people should actually...
In terms of support, Elation Health responds, but there is no phone response. I would rate the...
I'm glad Elation Health finally has forms. Those are a new thing. My organization has to get...
My biggest issue with Elation Health is the cost. The system is expensive for me. I wish that they...
I really like Elation Health’s system. It has worked for me. I probably don't use as many of the...
I am the last one to adopt new technology. I want to see whether things work and know what is going...
Recently, there was a double authentication issue where to sign in to the system, we had to get a...
The only people at Elation Health who I have worked with have been Elation Health's tech support...
ElationEMR may not be exactly designed for things that organizations need to do, but we can...
I am happy with the vendor's fees. I don't know what anyone else is paying for their systems, so I...
One thing Elation Health could improve would be to tell us about upgrades before they do them. Every...
Elation Health is doing a good job. They periodically put out some webinars on things that they...
Elation Health hasn't approached me recently with ideas for new features. They have focused more on...
ElationEMR is incredibly flexible. It feels like an Apple product. Users can navigate the program...
Commentary Summary
Comment Type Breakout