Epic Application Hosting
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Ryan Oliver
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User Commentary

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VP/Other Executive

We are fully hosted by Epic. That was not a decision we made lightly. Historically, we had always...

Jun 2022
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VP/Other Executive

Epic’s dedicated resources model has worked well, so Epic continues to assign technical coordinators...

Jun 2022
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Director

When we are having an issue, oftentimes it is due to our own network. Sometimes we hear about an...

May 2022
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Director

Epic could do a better job at understanding the organizational cost of their recommendations....

May 2022
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Director

We want to see Epic be able to improve the mobile tool set to support the end users who are set up...

May 2022
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Director

We are very happy with everything that we have gotten, but the product is certainly expensive.

May 2022
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CMO

The firm has migrated to provide more of a software as a solution. We are very happy with that....

May 2022
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CMO

Epic has pockets that they still haven't used for various reasons. Cost seems to be a challenge when...

May 2022
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Manager

With hosting, Epic has a good team overall. It seems like Epic's model of analysts is to bring...

May 2022
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Manager

With Epic's application hosting, we have seen Epic charge us for things that have been turned on and...

May 2022
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Manager

We recently had significant, unexpected downtime. We went through several hours of troubleshooting....

May 2022
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Manager

Our biggest issue with the service from a technological standpoint is printing. That is how Epic is...

May 2022
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Manager

Epic definitely has inside conversations that we can't be a part of. They manage the infrastructure,...

May 2022
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Manager

There are a lot of things that go right with Epic's application hosting. We are up every day, and...

May 2022
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Manager

Whether I would recommend Epic depends on whether someone is capable of hosting Epic themselves....

May 2022
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Director

The amount of downtime that our host's system incurs from a planned upgrade falls into the midrange...

Apr 2022
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Director

I would recommend Epic's service if I thought it was appropriate for an organization's given...

Apr 2022
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CIO

Epic knows our organization. If I call or send an email with an issue, I get a response from Epic...

Feb 2022
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VP/Other Executive

Our monthly and annual reports from Epic exceed our expectations. I have used other hosting firms in...

Jan 2022
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VP/Other Executive

One thing that Epic does that is really unique from a hosting perspective is helping us with our...

Jan 2022
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VP/Other Executive

The ROI is pretty good considering how much Epic costs. We have conversations with Epic, and we...

Jan 2022
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Director

Whether we renew our contract with Epic depends on whether they stay competitive. Generally...

Jan 2022
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Director

Epic doesn’t nickel-and-dime us. They won’t nickel-and-dime us for services because they are already...

Jan 2022
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Director

When we first started with Epic, the maturity level of their processes wasn't where we needed it to...

Jan 2022
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Director

Whenever we have issues, Epic’s executives come on-site or hop on calls. The executives are very...

Jan 2022
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Director

The value we get from Epic is mostly in the infrastructure. We are leveraging the solutions, not...

Jan 2022
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Director

Because Epic has a vested interest in their software solutions being successful, we can easily work...

Jan 2022
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Manager

The firm takes all of our concerns extremely seriously. They have very knowledgeable architectural...

Nov 2021
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Manager

The firm exceeds our expectations daily. Our technical services person communicates well with us...

Nov 2021
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Manager

Recently, we were getting ready for an upgrade, so we were troubleshooting some issues. Our system...

Nov 2021
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VP/Other Executive

Epic can host anything that they offer. It would be nice if they would actually host some of the...

Oct 2021
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VP/Other Executive

There were some bumps in the road in the beginning, but Epic pivoted and filled those in and now...

Oct 2021
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VP/Other Executive

There have been a few instances of downtime in the last couple of years. Epic builds out a very...

Oct 2021
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Director

I have pretty high expectations, but Epic continues to surprise me. For example, we can not only...

Oct 2021
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Director

From a charge model, I consistently throw wrenches in the system just based on the needs of our...

Oct 2021
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Director

Epic is very good at what they do, but their services are a little expensive. The services are...

Oct 2021
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Director

Epic is a large company with high turnover, and there have been instances when we have gotten a new...

Oct 2021
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Director

Epic is not always quick to create tangible outcomes for the customer. We have to express the need,...

Oct 2021
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Director

I am a big fan of Epic. I have recommended them. We also have meetings on a regular basis, and those...

Oct 2021
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Director

Epic has been top notch. They have been very professional. We haven’t had an issue with service,...

Oct 2021
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Director

If we had one gripe with Epic, it would be that we don't have many choices in terms of the changes...

Oct 2021
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Director

Epic could do a better job of understanding the needs of smaller organizations and making...

Oct 2021
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Director

I could nitpick things here and there, but when it comes down to it, I am blown away by how well...

Oct 2021
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VP/Other Executive

I like that I don't have to refresh the hardware every few years. Epic does it instead. They do a...

Oct 2021
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Director

We started using Epic's application hosting when we went live with Epic's system several years ago....

Sep 2021
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Director

We work with Epic as a single organization with no finger-pointing. That is very nice. We work...

Sep 2021
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VP/Other Executive

One thing that was strategic for us was the move to software as a service so that we weren’t...

Sep 2021
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VP/Other Executive

We have reduced our footprint in our data center, and that is really nice. Epic has performed well...

Sep 2021
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VP/Other Executive

Epic brings their A game to every conversation. Our concern is their concern, and no concern is too...

Sep 2021
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VP/Other Executive

Epic’s maturity in their hosting operations has changed. From a technology standpoint, they were...

Sep 2021
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VP/Other Executive

We have frequent meetings with Epic so that we stay in tune with one another. We want to stay up to...

Sep 2021
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VP/Other Executive

The executive involvement is sufficient. We don't sit and talk to Judy all the time, but our CIO...

Sep 2021
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VP/Other Executive

We have been trying to drive a reduction in our downtime when we need to do upgrades or other...

Sep 2021
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CIO

I would absolutely recommend Epic's application hosting for evaluation. On the hosting side, Epic is...

Jun 2021
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CIO

Some unique things don't get reflected. A lot of the time, Epic is trying to raise the bar for a...

Jun 2021
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CIO

In terms of executive communication, tracking statuses, and helping us get our performance level up,...

Jun 2021
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CIO

Epic could improve their client presence by coming on-site once a year or every other year and...

Jun 2021
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CIO

Epic scores high on security, uptime, and the ease of doing upgrades. Those things aren't really...

Jun 2021
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CIO

When COVID-19 hit, one of the things that we did through MyChart was sending the first notification...

Jun 2021
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CIO

I don't have to worry about the hardware refresh cycle by using Epic's application hosting. I have...

Jun 2021
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CIO

I sometimes think that I can't quantify the cost of variability. If we are looking at pure hosting,...

Jun 2021
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CIO

Our whole Epic suite of products is hosted by Epic. We don't do anything else with Epic other than...

Jun 2021
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CIO

Epic's application hosting has been really good. We just finished our semiannual upgrade, and the...

Jun 2021
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CIO

On occasion, we have seen issues with one or two individuals from Epic not being responsive enough....

Jun 2021
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CIO

In my career, Epic is the best firm I have worked with. They are tied in, integrated, and here, and...

Jun 2021
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CIO

Epic does some really great things, and then Epic does some really boneheaded things. Epic misses...

Jun 2021
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