Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship
I had a direct contact with Epic, and they were very responsive, answered all my questions, and...
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Relationship, Operations
I wish that we had gotten more senior, tenured people from Epic. They did bring in really...
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Operations
We did a huge implementation, but our analysts are not necessarily in the spot they need to be to be...
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Relationship, Operations
The level of communication, technical skill, and responsiveness of Epic is extremely high. They have...
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Relationship, Operations, Value
Epic is quite expensive. However, Epic sets a high bar. When they say they will do something, they...
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Relationship, Operations
Epic is very reliable, and their resources are consistently top-notch. They respond to our unique...
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Relationship, Services, Value
Epic is very knowledgeable and responsive. There have been times when we have challenged them...
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Loyalty, Value
In terms of the idea that we get what we pay for, I can’t imagine anything better than what we are...
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Operations, Services, Value
We are always looking ahead, and Epic is consistently having long-term discussions with us,...
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Relationship, Services
Anytime we have needed to engage with Epic, whether to resolve an issue or ask a question, they have...
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Loyalty, Operations, Value
When we evaluate Epic, we look at things like uptime and unexpected downtime. Over the years we have...
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Operations, Value
For Epic's application hosting, things are pretty black-and-white. The expected outcomes are that...
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Relationship, Operations
Organizations preparing to implement Epic's solutions should seriously consider using Epic's...
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Value
The areas where Epic can improve are things we have already discussed with them, and Epic is working...
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Relationship, Services
For the most part, we don't have to take the system down for infrastructure-type patching. Epic...
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Relationship
When we look at overall support and hosting, Epic is far and above better than any vendor we use....
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Relationship
I haven't ever had to escalate anything. I don't work with the executives at Epic, but I don't have...
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Relationship
Epic is very good at their own strategy, but their strategy is not aligned with ours. Their strategy...
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Relationship
Epic does not consistently exceed our expectations. They meet our expectations. Epic kind of does...
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Value
I would maybe buy Epic’s services again. When we bought Epic's services, there weren't other...
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Relationship, Services
The only thing that bums me out is that our hosting technical coordinator seems to change...
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Services
There are some print-server changes that Epic maybe shouldn't have done that caused some problems,...
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Relationship, Value
Epic is pretty transparent. They could do a better job of helping customers understand how to tweak...
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Relationship, Operations, Services
We had a ransomware event, and Epic was here and helpful and was essentially an extension of the...
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Loyalty, Operations, Services, Value
It is very expensive to run Epic's offering. We are getting a good product and a great hosting team,...
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Loyalty, Value
I would tell a friend to review other potential third-party hosting providers of Epic. Epic probably...
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Operations, Value
We are paying for a Ferrari, but we are driving it like it is a Ford Mustang. It is still a nice...
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Relationship, Operations, Services
Epic is responsive as a hosting provider, regardless of the application. They are always available....
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Relationship, Services, Value
In general, our experience with Epic's hosting has been quite good. They have continued to provide...
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Relationship
The general technical support staff members who are assigned to us from Epic rotate fairly...
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Operations, Services
Epic is very helpful when we do our upgrades. They do most of an upgrade. Then they call us, and we...
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Loyalty, Services, Value
We will continue to contract with Epic. As expensive as hosting is, it would be far more expensive...
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Relationship, Services, Value
Epic avoids charging for every little thing. There is pretty much a flat fee. One thing about this...
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Relationship, Services
Epic exceeds my expectations for the vast majority of things. Every once in a while, they hire a...
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Operations, Services
Epic is very scripted and prescriptive about how we do things. There is a reason for that, and it is...
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Loyalty, Operations, Value
I would recommend Epic's hosting service over self-hosting 10 times out of 10. The technology...
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Relationship
The people from Epic have been top-notch, except for one person who wasn’t great. However, Epic just...
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Relationship
There are some very small things that Epic could improve. For example, we occasionally have to ask...
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Relationship, Value
In general, Epic drives tangible outcomes very well, but EMRs have a long way to go. It is difficult...
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Relationship, Operations
There is so much development going on. That is great, but I still haven’t had time to implement some...
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Relationship, Operations
Epic delivers what they say they will. Obviously, we have instances where there are problems because...
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Relationship, Value
Epic's service really saves our team a lot of time because there are a lot of things we don't have...
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Relationship
One of the most positive things I could ever possibly say about Epic is that our relationship feels...
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Relationship
The communication from Epic is something that stands out. I always get a report from them on how...
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Relationship
Epic has been great to work with. Things have been really easy. Epic is very communicative about...
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Value
We received a notice from Epic indicating that we owe an additional significant amount. Previously,...
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Relationship, Operations
Epic has a high turnover rate. Out of all the people who helped us with our go-live, there is one...
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Loyalty, Relationship
I'm trying to move us off certain technologies, and we need Epic's support in doing that. We are...
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Relationship, Services
Epic is the benchmark that I hold every firm to. Epic is not perfect, but relatively speaking, they...
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Relationship, Services
Epic is working great for us overall, but I'm just pushing them to do more cutting-edge stuff. Epic...
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Relationship, Services
Epic has qualified people working on all of the technologies that we need to deliver Epic's system...
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Relationship
A lot of other firms are using third-party support, and we can tell. It isn't that we can't get good...
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Relationship, Operations
Epic's model is typically in their application support, not their hosting. They go to colleges and...
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Relationship
When we looked at changing from our legacy EHR, the support we had for that product was pretty poor....
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Commentary Summary
Comment Type Breakout