Epic Application Hosting
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Services, Services
We have had perfect uptime with Epic; we can’t complain about that. We have had zero unplanned...
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Services, Services
Epic’s strategic ability is one of the benefits that we are leveraging. We don't have to maintain...
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Services, Services, Value, Value
Epic is a faster system. We have more revenue, and through the Arch Collaborative, physician...
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Value
Our hosting bill went up faster than what we were projecting and what Epic projected for us this...
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Loyalty, Loyalty, Services, Services
The Epic-to-Epic exchange of information is great. The exchange of information from Epic to our main...
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Relationship, Relationship
Epic is by far more proactive than all our previous vendors. They still have some work to do on some...
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Operations, Operations, Services, Services
Some of our challenges have to do with the technology stack that Epic software is built on. It takes...
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Relationship, Relationship, Services, Services
Before Epic hosting, we had incidents of downtime that lasted between four and six hours every time...
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Value
Epic is pretty expensive, and the vendor charges for every little thing. There is not much...
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Value, Value
Probably the only thing that is bad for us with Epic's service is that it is costly. It is an...
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Relationship, Relationship, Services, Services
Some Epic builds do not facilitate some of the work our type of facility does, but we are working...
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Loyalty, Loyalty, Value, Value
When we started our venture with Epic, we did an evaluation to determine the best solution for us....
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Loyalty, Loyalty, Services, Services
We had been looking for hosting solutions like Epic's system for years to get out of data center...
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Relationship, Relationship, Services, Services
Epic invests heavily in development. They do the two things that they do, and then they don't buy...
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Relationship, Relationship, Services, Services
Epic has a powerful, flexible tool that can be configured to meet our specific needs, and Epic as a...
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Relationship, Relationship, Services, Services
Epic has well-developed, mature processes for notifying us of technical changes. We rarely see an...
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Value, Value
We have an environment that is very dependent on Citrix, and we are starting to look more at the...
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Value, Value
Things could be better in terms of getting our money’s worth from the product, but that issue is on...
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Relationship, Relationship
Epic is very engaged when I request information or ask for support. We have moved into a partnership...
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Relationship, Relationship, Services, Services
The firm’s top strength is their disaster recovery process. We have done disaster recovery...
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Services, Services, Value, Value
Epic’s uptime is good. In the last two years, we have had only one blip, and it was short lived....
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Relationship, Operations, Operations, Services, Services
Our performance with Epic's application hosting has been decent enough. Our uptime has been good. We...
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Relationship, Relationship
Epic is good, and they do everything I need them to do, but they are not proactively coming to us...
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Relationship, Relationship, Operations
The people at Epic meet the need. The system stays up and running, so I don't want Epic bugging me...
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Relationship, Relationship
We have a good, productive partnership with Epic, and we are able to deliver on the need, which is...
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Value, Value
My likelihood to recommend Epic is contingent upon the size of the organization. For an organization...
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Relationship, Relationship
Epic's hosting team has outstanding staff. If they don't know an answer, they will work diligently...
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Relationship, Relationship
What makes Epic work is that they stick to a project plan. Deviation would probably be very hard to...
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Relationship, Relationship, Services, Services
Our experience, specifically with hosting, has been very good. I don't have major complaints.
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Loyalty, Loyalty, Value, Value
One of our goals is to move into an environment where we use a small slice of a huge amount of...
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Loyalty, Loyalty
Hosting is something Epic got very good at, but then they ran out of room. The firm has a long-term...
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Operations, Value
Epic was their own master, like many technology companies that ran all of their infrastructure only...
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Relationship, Relationship, Relationship
Epic absolutely communicates about anything and everything going on with our environment. It is rare...
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Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
We don't have problems with any of Epic’s upgrades. Epic does the quality control for upgrades. Our...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Epic is constantly releasing new products. The only thing is that we can't get things resourced as...
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Relationship, Relationship, Relationship, Services
Application hosting involves more than just delivering an application. It involves patches and...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value, Value, Value
Our engagement with Epic has been wonderful. In the beginning, it was expensive, and it is still...
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Relationship, Relationship, Relationship, Operations, Operations, Services
The only bumps with Epic happened at the very beginning. We found that the team members they had on...
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Value, Value, Value
Epic is expensive, and their services cost more than hosting the applications ourselves. However,...
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Relationship, Relationship, Relationship
Epic’s team differentiates them. From our BFF down to the hosting folks, Epic goes above and beyond....
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Relationship, Relationship, Relationship
I have access to a senior leader at Epic, and we have become friends. If I need something, I can...
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Relationship, Relationship, Relationship, Services, Services, Services
I recommend Epic all the time. I would tell others that Epic is high quality and that problems do...
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Relationship, Relationship, Relationship
Epic is incredibly responsive. They are constantly reaching out, and a lot of the time, we don’t...
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Relationship, Relationship, Relationship
My team doesn’t have to do as much thanks to our work with Epic. The firm is very knowledgeable...
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Relationship, Relationship, Relationship
The individuals we have on the hosting team from Epic are really great. They are highly qualified...
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Relationship, Services
Epic has delivered everything that they promised to deliver. In the years we have been with the...
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Value
Epic avoids charging for every little thing. They are going to charge us if we are using more...
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Relationship, Operations
Epic consistently exceeds my expectations. They do an excellent job. Anyone working for Epic has...
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Relationship, Services
Epic's system is far superior to the other hosted applications we have. The benefit of the hosting...
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Value
A lot of our outcomes are around regulatory things. We had a lot of pain points in our legacy...
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Relationship, Services
Epic has a good, resilient disaster-recovery process in place. They work to minimize outages. In the...
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Relationship
Epic probably executed better against our organization’s requirements and needs than we did. In...
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Relationship
Epic’s application hosting service is outstanding. We have another company we use for hosting, and...
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Relationship, Services
The most important thing for us would be our uptime or system availability and making sure that our...
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Relationship
Epic has been great, and they have an army of consultants. They are very good about communicating...
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Services, Value
Epic’s reports are very thorough and amazing, so in terms of tangible aspects, they are providing us...
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Value
Even without knowing the amount we are spending, I know that our satisfaction is pretty much at a...
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Relationship
There is typically some fear for anyone who is going to be remotely hosted and has to relinquish...
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Relationship, Services
The Epic product has been extremely stable. One of the biggest things with these applications is...
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Loyalty, Value
Epic has a very robust hosting infrastructure. They are extremely transparent with all of their...
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Relationship, Services
Epic could stand to learn more about what makes their customer base unique. They are a little behind...
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Relationship, Value
I don't question our commitment to the service and the platform, but when we look across the board,...
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Relationship, Services
Because we have the SaaS experience, we are one of Epic’s many customers who all have the same...
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Loyalty
I think Epic will be moving its entire client base to this web-based application. Hyperdrive, as...
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Relationship
We are tremendously satisfied with Epic's hosting, and that comes down to a few things. Number one...
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Relationship, Value
One can argue that Epic's service is too expensive, and I think it is a bit overpriced. One of the...
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Relationship
A differentiator with Epic is absolute transparency in the operations, in what is going on, and in...
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Relationship, Services
We have had a really good hosting experience with Epic. The firm is highly dependable. There is a...
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Relationship
I have a pretty high level of contact with Epic; we stay in touch on a regular basis.
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Services
We use Epic’s predictive analytics, but Epic is not great with predictive analytics. I haven't been...
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Services
Almost every hospital on Epic's system is very easy to interface with. It has been easy to do...
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Value
Epic's services are expensive, but because of Epic's services, I don't need to have database people...
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Relationship
Epic is proactive with monitoring. The only thing they fail on is new development. Epic is not as...
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Relationship, Services, Value
Epic's application hosting product is actually a very mature product. We have had no issues with it...
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Operations
There is a lot of staff turnover at Epic just as there is across the world. There tend to be...
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Relationship, Services
Epic has such a large market share; they gather information from so many sites that they can develop...
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Value
The vendor does what they are contracted to do, so they meet our expectations. We have high...
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Relationship
We know who to call, and Epic does a good job of solving our problems. We have very open...
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Relationship
Epic has consistently exceeded our expectations. The resources they bring are incredible. We have...
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Relationship
When we talk to peers about Epic’s application hosting, we always say that Epic is a really good...
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Relationship
Epic's hosting services have become the measuring post I use when I look at other software vendors...
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Relationship
Epic has helped us do a good job of scaling and making sure that we have not had any kind of...
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Loyalty, Value
There will likely come a point at which the cost of our data will make it a little difficult to...
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Relationship
Epic did exceed my expectations, but it was pretty easy to exceed my expectations because my...
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Relationship, Services
I used to think that we would be able to do a better job than Epic at application hosting, but I no...
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Relationship, Services
Epic’s strategic ability is not perfect, but they definitely try to foreshadow upcoming...
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Value
As we went through COVID-19, Epic provided some services at a reduced cost or no cost; they...
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Relationship
If we are going into a meeting and there is a presentation that we should be developing, Epic will...
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Relationship, Services
We have been with Epic for a long time. Overall, the application hosting service has been really...
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Relationship, Services
I am working with Epic to add transparency to initiatives going on in my group. Epic has their own...
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Relationship, Services, Value
Overall, we were happy customers until it came time for a contract renewal. What upset us was how...
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Services, Value
Overall, the system is stable. I do think the application hosting adds value compared to hosting our...
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Relationship
Epic’s application hosting is pretty much a turnkey solution. Epic has everything dialed in, and we...
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Loyalty, Value
Epic is expensive, but not when we take into consideration all the physical hardware and the bodies...
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Relationship
Our executive teams meet regularly with Epic, and Epic is very much aligned with us and has tight...
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