Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Value
The areas where Epic can improve are things we have already discussed with them, and Epic is working...
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Relationship, Services
For the most part, we don't have to take the system down for infrastructure-type patching. Epic...
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Relationship
When we look at overall support and hosting, Epic is far and above better than any vendor we use....
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Relationship
I haven't ever had to escalate anything. I don't work with the executives at Epic, but I don't have...
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Relationship
Epic is very good at their own strategy, but their strategy is not aligned with ours. Their strategy...
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Relationship
Epic does not consistently exceed our expectations. They meet our expectations. Epic kind of does...
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Value
I would maybe buy Epic’s services again. When we bought Epic's services, there weren't other...
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Relationship, Services
The only thing that bums me out is that our hosting technical coordinator seems to change...
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Services
There are some print-server changes that Epic maybe shouldn't have done that caused some problems,...
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Relationship, Value
Epic is pretty transparent. They could do a better job of helping customers understand how to tweak...
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Relationship, Operations, Services
We had a ransomware event, and Epic was here and helpful and was essentially an extension of the...
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Loyalty, Operations, Services, Value
It is very expensive to run Epic's offering. We are getting a good product and a great hosting team,...
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Loyalty, Value
I would tell a friend to review other potential third-party hosting providers of Epic. Epic probably...
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Operations, Value
We are paying for a Ferrari, but we are driving it like it is a Ford Mustang. It is still a nice...
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Relationship, Operations, Services
Epic is responsive as a hosting provider, regardless of the application. They are always available....
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Relationship, Services, Value
In general, our experience with Epic's hosting has been quite good. They have continued to provide...
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Relationship
The general technical support staff members who are assigned to us from Epic rotate fairly...
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Operations, Services
Epic is very helpful when we do our upgrades. They do most of an upgrade. Then they call us, and we...
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Loyalty, Services, Value
We will continue to contract with Epic. As expensive as hosting is, it would be far more expensive...
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Relationship, Services, Value
Epic avoids charging for every little thing. There is pretty much a flat fee. One thing about this...
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Relationship, Services
Epic exceeds my expectations for the vast majority of things. Every once in a while, they hire a...
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Operations, Services
Epic is very scripted and prescriptive about how we do things. There is a reason for that, and it is...
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Loyalty, Operations, Value
I would recommend Epic's hosting service over self-hosting 10 times out of 10. The technology...
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Relationship
The people from Epic have been top-notch, except for one person who wasn’t great. However, Epic just...
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Relationship
There are some very small things that Epic could improve. For example, we occasionally have to ask...
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Relationship, Value
In general, Epic drives tangible outcomes very well, but EMRs have a long way to go. It is difficult...
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Relationship, Operations
There is so much development going on. That is great, but I still haven’t had time to implement some...
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Relationship, Operations
Epic delivers what they say they will. Obviously, we have instances where there are problems because...
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Relationship, Value
Epic's service really saves our team a lot of time because there are a lot of things we don't have...
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Relationship
One of the most positive things I could ever possibly say about Epic is that our relationship feels...
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Relationship
The communication from Epic is something that stands out. I always get a report from them on how...
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Relationship
Epic has been great to work with. Things have been really easy. Epic is very communicative about...
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Value
We received a notice from Epic indicating that we owe an additional significant amount. Previously,...
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Relationship, Operations
Epic has a high turnover rate. Out of all the people who helped us with our go-live, there is one...
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Loyalty, Relationship
I'm trying to move us off certain technologies, and we need Epic's support in doing that. We are...
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Relationship, Services
Epic is the benchmark that I hold every firm to. Epic is not perfect, but relatively speaking, they...
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Relationship, Services
Epic is working great for us overall, but I'm just pushing them to do more cutting-edge stuff. Epic...
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Relationship, Services
Epic has qualified people working on all of the technologies that we need to deliver Epic's system...
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Relationship
A lot of other firms are using third-party support, and we can tell. It isn't that we can't get good...
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Relationship, Operations
Epic's model is typically in their application support, not their hosting. They go to colleges and...
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Relationship
When we looked at changing from our legacy EHR, the support we had for that product was pretty poor....
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Relationship, Services
The way we hosted our EHR prior to working with Epic was not a positive experience. But working with...
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Loyalty
We have renewed our contract with Epic because we have had a good experience with Epic and have been...
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Relationship
I have been working with Epic now for years, and they are a reliable partner, especially if I...
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Relationship, Operations, Services
Epic’s hosting is very reliable, and that is what we want. We want no problems to arise, and there...
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Relationship, Operations, Services
Epic is an overachiever when it comes to customer service and timelines. If there is a little...
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Relationship
Epic is very transparent. We have access to all the specialty technical people and the...
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Loyalty, Relationship
The strength of our partnership with Epic is very high. As far as our long-term interest goes, I...
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Operations, Value
If Epic weren't hosting our hardware, we wouldn't have the technical hardware or expertise to...
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Relationship, Operations, Services
Epic has been amazing. We will never host our Epic environment ourselves. I don't know why any...
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Operations, Value
I worked at an organization that did on-premises application hosting previously. It is a very...
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Relationship, Operations, Value
We just moved to Epic's hosting service. They do a great job for us. The executive we work with is...
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Relationship, Services
Because of the fact that Epic is supporting so many organizations, they are usually ahead of the...
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Relationship, Value
Epic's people are experts in managing the systems. We would be challenged if we were to host the...
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Relationship
Epic has been a really great partner. I see them as part of our team. They are a phone call away and...
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Relationship, Operations
The thing that Epic does that impresses me most is an annual failover to their other data center...
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Relationship, Value
Epic obviously has to listen to a very broad customer base, and there are fewer organizations like...
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Relationship, Services
Epic has been growing their hosting business significantly since we started. They have made...
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Value
While the firm's cost may seem significant, the services, quality, and availability we receive are...
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Loyalty, Services, Value
We went with Epic hosting because they guaranteed performance out of the hosting, and it has worked...
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Operations
Epic has proactive alerting, and I love it. They come in and look at our hosting and tell us things...
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Value
Epic's hosting services are expensive. The cost is astronomical. Also, in the middle of the year,...
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Relationship
We have gone through a couple of different Epic account managers and technical people, and that...
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Relationship, Operations, Value
We are paying Epic a lot of money, and they always make things easier than I expect. If we are...
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Relationship, Operations
There was one instance when Epic moved data centers, and it was very good and smooth, but they did...
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Relationship, Operations, Services
Overall, Epic’s application hosting is good, and their people are responsive. We have regular...
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Relationship
Generally speaking, we have had very good stability and track record with Epic. They have been a...
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Value
Epic is very expensive compared to other firms. The quality is quite good. I think that is the flip...
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Loyalty, Operations
We would very much like to leverage Epic for more hosting opportunities with products that are...
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Operations, Services
Epic has some definite opportunities for improvement. Working with the firm for things that are kind...
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Relationship, Operations, Services
In general, Epic is a very good partner. The general service that they provide by hosting the...
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Loyalty
If someone asked me for advice about Epic's application hosting, I would say that Epic's system...
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Operations, Services, Value
In various aspects, Epic is very good. They have hardened the hosted environment. The product that...
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Value
In comparison to other hosting partners, Epic exceeds our expectations. In comparison to our other...
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Operations, Services
Staying current is always a challenge with Epic. Once they moved to their new Hyperdrive...
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Value
Over the years, our hosting prices have doubled. That is in part because we have grown and added...
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Relationship, Operations, Services
The hosting has gone pretty well. Epic does a good job in disaster recovery, and for years after our...
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