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Epic Application Hosting Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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User Commentary

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CIO

Epic’s consultants are top notch. Epic is very strategic. I am very involved with Epic's leadership...

Feb 2021
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Director

Our experience has been very good. We have had some hiccups and challenges, but Epic has done a very...

Jan 2021
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Director

The Epic representative that I have been working with has been really excellent. However, that...

Jan 2021
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Director

The only downside is that when Epic has system outages or things break, there are some things that...

Jan 2021
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Director

Epic has sometimes been a little challenging to work with in terms of integration or escalating...

Jan 2021
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Director

For someone in a similar situation to us, I would absolutely recommend Epic. However, for a larger...

Jan 2021
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Director

Where Epic is lacking isn’t so much in the lower level of the infrastructure data center but at the...

Jan 2021
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Director

Epic only hosts Epic products. Even though Epic has a massive application, it requires plenty of...

Jan 2021
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Manager

Epic had everything we were looking for; we didn't see a need to go to a third-party vendor. The...

Jan 2021
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Manager

My biggest issue is with Epic's use of Citrix, and that is going away with the next web version....

Jan 2021
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VP/Other Executive

Epic's system is very complex, but it is good. We have gotten good compliance and adoption with our...

Jan 2021
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VP/Other Executive

As the vendor does upgrades, they increase the billing. Each quarter, essentially, we see small...

Jan 2021
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VP/Other Executive

Epic’s folks are all so young, and Epic brought in an army of people for the implementation. The...

Jan 2021
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VP/Other Executive

Epic has good strategic abilities. They have essentially the number-one EMR out there, and that is...

Jan 2021
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COO

Epic hasn't helped us much financially during COVID-19, but they have helped us functionally and...

Jan 2021
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COO

Our engagement with Epic is ongoing. The vendor increases their product prices with upgrades. The...

Jan 2021
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COO

The vendor has exceeded our expectations. What they do is high quality for sure. I have been...

Jan 2021
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COO

We will have certain needs at our organization that may or may not align with Epic's. I am thinking...

Jan 2021
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COO

The vendor tells us what they are going to do, and they do it. Sometimes they tell us that they...

Jan 2021
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COO

From the start of our relationship with the vendor, their feet have been on the ground. The vendor...

Jan 2021
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COO

My view of hosting is that it is either very technical or very service oriented. We really want...

Jan 2021
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CIO

The product has been flawless for us. I have no complaints. We have nearly 100% uptime. There are...

Jan 2021
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CIO

Epic is proactive. We don't have to reach out to them; they reach out to us. Even when we don't need...

Jan 2021
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CIO

The most dangerous threat to health systems right now is ransomware. We don't necessarily have the...

Jan 2021
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CIO

We haven't had any issues with Epic. The vendor often advises us and gives us data and analytics....

Jan 2021
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Director

Epic is a very solid hosting provider. We moved to Epic's services for a couple of reasons. We...

Dec 2020
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Director

Epic's application hosting is expensive, but it is worth it. Epic has brought us disaster recovery...

Dec 2020
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Director

We had significant problems with Epic during the early days of the COVID-19 pandemic. Epic was able...

Dec 2020
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Director

The hosting-specific piece of the contract we have with Epic has increased in cost on a yearly...

Dec 2020
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Director

Epic is our most critical vendor, and we have the best relationship with them. I think that Epic's...

Dec 2020
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Director

Some of Epic's upgrades lack knowledge of the specific scenarios that we will be using our system for....

Dec 2020
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Director

We meet with Epic a lot for strategic planning related to our EHR. We have moved from a scenario...

Dec 2020
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VP/Other Executive

The vendor's hosting is a little tricky. I don't know that I have any better suggestions for the...

Dec 2020
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VP/Other Executive

I don't feel like the vendor's hosting gives me the control, vision, or ability to manage my system...

Dec 2020
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VP/Other Executive

The vendor usually has good folks who treat us well. Their customer service is always good, but...

Dec 2020
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VP/Other Executive

I have had other hosted solutions, and I think the vendor does as good of a job as anyone else does....

Dec 2020
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VP/Other Executive

There are times with the vendor when we get into a situation where we chase our tails for a week and...

Dec 2020
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VP/Other Executive

The vendor does regular executive calls with us. We have had on-site visits as well.

Dec 2020
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CIO

The contract comes up in a couple of years. We are evaluating just to be sure that we are getting...

Dec 2020
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CIO

Epic let us delay some payments and worked with us when money was tight during COVID-19. They were...

Dec 2020
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CIO

If there have been any issues, the vendor notifies us. They have good monitoring services in place....

Dec 2020
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CIO

When we want to do upgrades and time those upgrades, the vendor gets on the phone with us. They...

Dec 2020
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CIO

I would like the price to be less expensive. Everything in healthcare is so expensive, and we are...

Dec 2020
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Manager

I don't know how Epic could have done better at supporting us during the COVID-19 crisis. They have...

Dec 2020
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Manager

If Epic is going to charge us for something, they are very up front and transparent about it, so...

Dec 2020
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Manager

Epic's consultants are top notch, and their strategic ability is extremely strong. I just don't see...

Dec 2020
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Manager

There has certainly been an error made on Epic's end here and there, but the vendor consistently...

Dec 2020
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Manager

The tool is expensive. Epic isn't giving it away, but I don't have any complaints about the price. I...

Dec 2020
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Manager

Epic constantly asks us for feedback. They send us quarterly surveys, so we can enter any feedback...

Dec 2020
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Manager

We have done upgrades on a couple of occasions. There was a misstep from the Epic hosting team that...

Dec 2020
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CIO

Overall, things are going very well. In the last couple of years, we have had one or two impacts...

Dec 2020
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CIO

The biggest difference from our last vendor is that Epic knows how their product works, and that is...

Dec 2020
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CIO

The most problematic thing has been the concurrent license because it is part of our hosting...

Dec 2020
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CIO

Epic does a really good job of thinking through how their structure needs to support their...

Dec 2020
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CIO

Obviously, from a healthcare industry perspective, there are a lot of unusual things happening this...

Dec 2020
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CIO

Epic's hosting service is pretty sweet. We have already completed a few upgrades and patches, and...

Nov 2020
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CIO

I have been in healthcare for many years and have worked with and against vendors. I have seen and...

Nov 2020
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Manager

I think we have had a pretty good experience with what Epic has done. It is nice not having to deal...

Nov 2020
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Manager

There was a bit of trepidation from our system leadership initially, but we calculated the ROI on...

Nov 2020
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Manager

One benefit of the hosting is Epic has gone from their major upgrades to release schedules. We...

Nov 2020
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Manager

Our practice has grown and certainly accelerated through the COVID-19 pandemic. Having the ability...

Nov 2020
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Manager

We would buy Epic's application hosting services again in a heartbeat. Doing everything ourselves...

Nov 2020
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Manager

Epic’s communication is great. They give us regular reports on the hosted operations. They go...

Nov 2020
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Manager

Epic’s staff members who helped with the hosting were pretty good. There are some people I think are...

Nov 2020
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Manager

Epic understands a lot of things we are going through from the hosted side of things. They just...

Nov 2020
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Manager

We are pretty pleased with Epic. The proof is in the execution. Looking at our numbers, other than...

Nov 2020
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Manager

I would tell others that they take a whole set of headaches off their plate when they choose to work...

Nov 2020
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Manager

In terms of what hasn’t worked as well, Epic's security is treated as a service where they have a...

Nov 2020
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Manager

I would like Epic to reduce their price. Application hosting is not cheap, especially in the current...

Nov 2020
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Manager

I would share with others that they should make sure they look at the ROI of Epic's application...

Nov 2020
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CIO

Quite honestly, Epic’s system pays for itself after so many years, and it removes millions of...

Nov 2020
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Director

Most of the time, problems end up being nonissues, and that is pretty good for hosting. The service...

Oct 2020
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Director

My advice to Epic would be to step beyond sticking strictly the software in their consulting advice.

Oct 2020
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CIO

Epic has been really incredible through the COVID-19 crisis. They have done everything they can to...

Sep 2020
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CIO

Epic is very open to trying new things. We are trying to decrease our downtime from quarterly...

Sep 2020
(0)
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CIO

I haven't had any problems with Epic's staff members. They are very strategic and keep us informed....

Sep 2020
(0)
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CIO

One thing we owe ourselves to do is to shop and make sure that we are getting value for our dollars...

Sep 2020
(0)
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CIO

Epic is trying to institute more frequent calls with CIOs to give them a better understanding of...

Sep 2020
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Director

The vendor did very well in terms of supporting us during the COVID-19 crisis. They gave us free...

Sep 2020
(0)
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Director

Epic typically hires inexperienced people and trains them. I think we were burned a few times by the...

Sep 2020
(0)
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Director

Epic doesn’t do cookie-cutter hosting. They work with us to come up with innovative solutions for...

Sep 2020
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Director

Epic’s executives are engaged. They engage with us on a regular basis. They check in a lot.

Sep 2020
(0)
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Director

Epic looks out for our best interests. I have full confidence and trust that what they are putting...

Sep 2020
(0)
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Director

Epic is very proactive. They listen to what we ask for and offer different options.

Sep 2020
(0)
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Director

Epic is on the expensive side. They charge us a lot, but they are traditionally considered the...

Sep 2020
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CMO

Epic's hosting has been really good. We had some very minor hiccups where the speed was a little bit...

Aug 2020
(0)
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CMO

My interaction with Epic's training has been a bit indirect. There is no one on-site; we just have...

Aug 2020
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CMO

The strength of our partnership with Epic has been very good, and I have recommended the hosting to...

Aug 2020
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CFO

We have been really happy with hosting from Epic. All the hardware is properly maintained, and I do...

Jul 2020
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CIO

Epic's hosting team is very responsive to technical issues. They are good about being up front with...

May 2020
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CIO

It is cheaper for us to host with Epic than on premises. We also want to use and leverage the...

May 2020
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CIO

I give Epic's hosting high marks for executive involvement. The executive who runs the hosting knows...

May 2020
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CIO

During the COVID-19 crisis, Epic has done a great job of providing information, and they have been...

May 2020
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CTO

Epic has been pretty decent on the hosting side in consistently meeting our expectations. Epic has...

May 2020
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CTO

We don't spend a ton of time thinking or worrying about Epic's hosting services because they have...

May 2020
(0)
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CTO

Epic's executive engagement is fine. We are engaged with the hosting side. People in other parts of...

May 2020
(0)
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CTO

Epic's services are slightly more expensive than that of a traditional hosting partner, but the...

May 2020
(0)
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CTO

If we were deeply in cost-saving mode, I could bring the work in-house. But there is no reason to do...

May 2020
(0)
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CTO

We love Epic's hosting services. There is almost nothing that I don’t love about the service. When...

Mar 2020
(0)
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CTO

Epic is definitely part of our long-term plans, and I would definitely buy their services again.

Mar 2020
(0)
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CTO

Epic keeps all of their promises. They do charge, but I think that nickel-and-diming might be a bit...

Mar 2020
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CTO

I don’t mean to imply that the product is less than excellent. My vision of a hosting agreement is...

Mar 2020
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CTO

We drive outcomes by caring for patients through the system, and the fact that the system works...

Mar 2020
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