Epic Application Hosting Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 1:08:45 AM and Model.EvProductId = 90173

Commentary Summary

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User Commentary

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CIO

Tools and Methodology

Epic's hosting service is pretty sweet. We have already completed a few upgrades and patches, and...

Nov 2020
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CIO

Project Results

I have been in healthcare for many years and have worked with and against vendors. I have seen and...

Nov 2020
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Manager

Tools and Methodology

I think we have had a pretty good experience with what Epic has done. It is nice not having to deal...

Nov 2020
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Manager

Tools and Methodology

There was a bit of trepidation from our system leadership initially, but we calculated the ROI on...

Nov 2020
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Manager

Tools and Methodology

One benefit of the hosting is Epic has gone from their major upgrades to release schedules. We...

Nov 2020
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Manager

Tools and Methodology

Our practice has grown and certainly accelerated through the COVID-19 pandemic. Having the ability...

Nov 2020
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Manager

ROI and Cost

We would buy Epic's application hosting services again in a heartbeat. Doing everything ourselves...

Nov 2020
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Manager

Relationship

Epic’s communication is great. They give us regular reports on the hosted operations. They go...

Nov 2020
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Manager

Relationship

Epic’s staff members who helped with the hosting were pretty good. There are some people I think are...

Nov 2020
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Manager

Relationship

Epic understands a lot of things we are going through from the hosted side of things. They just...

Nov 2020
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Manager

Relationship

We are pretty pleased with Epic. The proof is in the execution. Looking at our numbers, other than...

Nov 2020
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Manager

Lessons Learned

I would tell others that they take a whole set of headaches off their plate when they choose to work...

Nov 2020
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Manager

Tools and Methodology

In terms of what hasn’t worked as well, Epic's security is treated as a service where they have a...

Nov 2020
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Manager

ROI and Cost

I would like Epic to reduce their price. Application hosting is not cheap, especially in the current...

Nov 2020
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Manager

ROI and Cost

I would share with others that they should make sure they look at the ROI of Epic's application...

Nov 2020
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CIO

ROI and Cost

Quite honestly, Epic’s system pays for itself after so many years, and it removes millions of...

Nov 2020
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Director

Relationship

Most of the time, problems end up being nonissues, and that is pretty good for hosting. The service...

Oct 2020
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Director

Other Observations

My advice to Epic would be to step beyond sticking strictly the software in their consulting advice.

Oct 2020
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CIO

Tools and Methodology

Epic has been really incredible through the COVID-19 crisis. They have done everything they can to...

Sep 2020
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CIO

Tools and Methodology

Epic is very open to trying new things. We are trying to decrease our downtime from quarterly...

Sep 2020
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CIO

Tools and Methodology

I haven't had any problems with Epic's staff members. They are very strategic and keep us informed....

Sep 2020
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CIO

ROI and Cost

One thing we owe ourselves to do is to shop and make sure that we are getting value for our dollars...

Sep 2020
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CIO

Other Observations

Epic is trying to institute more frequent calls with CIOs to give them a better understanding of...

Sep 2020
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Director

Relationship

The vendor did very well in terms of supporting us during the COVID-19 crisis. They gave us free...

Sep 2020
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Director

People and Knowledge

Epic typically hires inexperienced people and trains them. I think we were burned a few times by the...

Sep 2020
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Director

Tools and Methodology

Epic doesn’t do cookie-cutter hosting. They work with us to come up with innovative solutions for...

Sep 2020
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Director

Relationship

Epic’s executives are engaged. They engage with us on a regular basis. They check in a lot.

Sep 2020
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Director

Relationship

Epic looks out for our best interests. I have full confidence and trust that what they are putting...

Sep 2020
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Director

ROI and Cost

Epic is very proactive. They listen to what we ask for and offer different options.

Sep 2020
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Director

ROI and Cost

Epic is on the expensive side. They charge us a lot, but they are traditionally considered the...

Sep 2020
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CMO

Project Results

Epic's hosting has been really good. We had some very minor hiccups where the speed was a little bit...

Aug 2020
 Helpful

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CMO

People and Knowledge

My interaction with Epic's training has been a bit indirect. There is no one on-site; we just have...

Aug 2020
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CMO

Relationship

The strength of our partnership with Epic has been very good, and I have recommended the hosting to...

Aug 2020
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CFO

Tools and Methodology

We have been really happy with hosting from Epic. All the hardware is properly maintained, and I do...

Jul 2020
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CIO

Relationship

Epic's hosting team is very responsive to technical issues. They are good about being up front with...

May 2020
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CIO

ROI and Cost

It is cheaper for us to host with Epic than on premises. We also want to use and leverage the...

May 2020
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CIO

Relationship

I give Epic's hosting high marks for executive involvement. The executive who runs the hosting knows...

May 2020
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CIO

Relationship

During the COVID-19 crisis, Epic has done a great job of providing information, and they have been...

May 2020
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CTO

Tools and Methodology

Epic has been pretty decent on the hosting side in consistently meeting our expectations. Epic has...

May 2020
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CTO

Tools and Methodology

We don't spend a ton of time thinking or worrying about Epic's hosting services because they have...

May 2020
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CTO

Other Observations

Epic's executive engagement is fine. We are engaged with the hosting side. People in other parts of...

May 2020
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CTO

Tools and Methodology

Epic's services are slightly more expensive than that of a traditional hosting partner, but the...

May 2020
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CTO

Tools and Methodology

If we were deeply in cost-saving mode, I could bring the work in-house. But there is no reason to do...

May 2020
 Helpful

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CTO

Relationship

We love Epic's hosting services. There is almost nothing that I don’t love about the service. When...

Mar 2020
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CTO

Relationship

Epic is definitely part of our long-term plans, and I would definitely buy their services again.

Mar 2020
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CTO

Other Observations

Epic keeps all of their promises. They do charge, but I think that nickel-and-diming might be a bit...

Mar 2020
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CTO

Tools and Methodology

I don’t mean to imply that the product is less than excellent. My vision of a hosting agreement is...

Mar 2020
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CTO

Other Observations

We drive outcomes by caring for patients through the system, and the fact that the system works...

Mar 2020
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CIO

Relationship

We have been super happy with Epic's services. I would choose Epic to host again; it is too hard to...

Feb 2020
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CIO

People and Knowledge

Application hosting is a maturing area for Epic. As Epic brings new clients into the hosted...

Feb 2020
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CMIO

People and Knowledge

I would 100% buy Epic again. We have had an exceptionally good experience. The vendor certainly...

Jan 2020
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CMIO

Other Observations

I can't say that Epic exceeded our expectations, but I don't know of any significant instances of...

Jan 2020
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CIO

Tools and Methodology

We have been really surprised by the hosting experience we have had with Epic. We chose Epic...

Jan 2020
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CIO

Tools and Methodology

With the downtime we have had, Epic has been fair in working with us. They have worked to ensure...

Jan 2020
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CIO

Other Observations

I have a lot of experience working with hosting companies. Epic has just not had the reliability or...

Jan 2020
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Director

Tools and Methodology

Epic learned quickly and put a lot of money into making things right quickly. The first year was...

Jan 2020
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Director

Relationship

The executive involvement from Epic is good. We have regular calls with them. Epic's hosting is a...

Jan 2020
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