Epic Application Hosting Commentary
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Daniel Zeitner
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User Commentary

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CIO

Relationship, Value

Epic's services are a little on the pricey side, but they are obviously valuable. I think everything...

May 2024
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CIO

Relationship

With Epic, we truly have a partnership. The firm doesn't just tell us what they are doing and what...

May 2024
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CIO

Relationship

The Epic people from the application hosting team are incredibly sharp. Their level of expertise and...

May 2024
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CIO

Relationship

We get regular reports from Epic about how all the hosting is going, and each report is very...

May 2024
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Manager

Relationship, Services

Epic has never fallen short of our expectations. The system has had 100% uptime the entire time we...

Jan 2024
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Manager

Value

I know that Epic is the most expensive option for application hosting out there. It is really a case...

Jan 2024
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Manager

Relationship

Epic is one or two steps ahead of us. If there is a potential problem, the firm will let us know...

Jan 2024
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Director

Relationship, Relationship, Services, Services

Epic provides a reliable environment for us.

Nov 2023
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CIO

Value, Value

Epic is breathtakingly expensive, and Epic's hosting is expensive to the point of being immoral. The...

Oct 2023
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CIO

Loyalty, Loyalty, Relationship, Relationship

We are souring on Epic. We are fighting with them over hosting, and they are sending the message...

Oct 2023
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CIO

Relationship, Relationship

Epic’s approach to security is messed up. They demand that their customers have all of these...

Oct 2023
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CIO

Relationship, Relationship, Value, Value

Epic's hosting is getting competition. Amazon and Microsoft are beginning to be credible...

Oct 2023
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CTO

Services, Services

We have had perfect uptime with Epic; we can’t complain about that. We have had zero unplanned...

Sep 2023
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CTO

Services, Services

Epic’s strategic ability is one of the benefits that we are leveraging. We don't have to maintain...

Sep 2023
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CTO

Services, Services, Value, Value

Epic is a faster system. We have more revenue, and through the Arch Collaborative, physician...

Sep 2023
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CTO

Value

Our hosting bill went up faster than what we were projecting and what Epic projected for us this...

Sep 2023
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CTO

Loyalty, Loyalty, Services, Services

The Epic-to-Epic exchange of information is great. The exchange of information from Epic to our main...

Sep 2023
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CTO

Relationship, Relationship

Epic is by far more proactive than all our previous vendors. They still have some work to do on some...

Sep 2023
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CIO

Operations, Operations, Services, Services

Some of our challenges have to do with the technology stack that Epic software is built on. It takes...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

Before Epic hosting, we had incidents of downtime that lasted between four and six hours every time...

Sep 2023
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CIO

Value

Epic is pretty expensive, and the vendor charges for every little thing. There is not much...

Sep 2023
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Director

Value, Value

Probably the only thing that is bad for us with Epic's service is that it is costly. It is an...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

Some Epic builds do not facilitate some of the work our type of facility does, but we are working...

Sep 2023
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Director

Loyalty, Loyalty, Value, Value

When we started our venture with Epic, we did an evaluation to determine the best solution for us....

Sep 2023
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Director

Loyalty, Loyalty, Services, Services

We had been looking for hosting solutions like Epic's system for years to get out of data center...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Epic invests heavily in development. They do the two things that they do, and then they don't buy...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

Epic has a powerful, flexible tool that can be configured to meet our specific needs, and Epic as a...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

Epic has well-developed, mature processes for notifying us of technical changes. We rarely see an...

Sep 2023
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CIO

Value, Value

We have an environment that is very dependent on Citrix, and we are starting to look more at the...

Sep 2023
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CIO

Value, Value

Things could be better in terms of getting our money’s worth from the product, but that issue is on...

Sep 2023
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CIO

Relationship, Relationship

Epic is very engaged when I request information or ask for support. We have moved into a partnership...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

The firm’s top strength is their disaster recovery process. We have done disaster recovery...

Sep 2023
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CIO

Services, Services, Value, Value

Epic’s uptime is good. In the last two years, we have had only one blip, and it was short lived....

Sep 2023
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Director

Operations, Operations, Services, Services

Our performance with Epic's application hosting has been decent enough. Our uptime has been good. We...

Sep 2023
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Director

Relationship, Relationship

Epic is good, and they do everything I need them to do, but they are not proactively coming to us...

Sep 2023
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Director

Relationship, Relationship, Operations

The people at Epic meet the need. The system stays up and running, so I don't want Epic bugging me...

Sep 2023
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Director

Relationship, Relationship

We have a good, productive partnership with Epic, and we are able to deliver on the need, which is...

Sep 2023
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Director

Value, Value

My likelihood to recommend Epic is contingent upon the size of the organization. For an organization...

Sep 2023
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VP/Other Executive

Relationship, Relationship

Epic's hosting team has outstanding staff. If they don't know an answer, they will work diligently...

Sep 2023
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VP/Other Executive

Relationship, Relationship

What makes Epic work is that they stick to a project plan. Deviation would probably be very hard to...

Sep 2023
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CIO

Relationship, Relationship, Services, Services

Our experience, specifically with hosting, has been very good. I don't have major complaints.

Sep 2023
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CIO

Loyalty, Loyalty, Value, Value

One of our goals is to move into an environment where we use a small slice of a huge amount of...

Sep 2023
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CIO

Loyalty, Loyalty

Hosting is something Epic got very good at, but then they ran out of room. The firm has a long-term...

Sep 2023
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CIO

Operations, Value

Epic was their own master, like many technology companies that ran all of their infrastructure only...

Sep 2023
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Director

Relationship, Relationship, Relationship

Epic absolutely communicates about anything and everything going on with our environment. It is rare...

Aug 2023
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CIO

Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

We don't have problems with any of Epic’s upgrades. Epic does the quality control for upgrades. Our...

Jul 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations

Epic is constantly releasing new products. The only thing is that we can't get things resourced as...

Jul 2023
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CIO

Relationship, Relationship, Relationship, Services

Application hosting involves more than just delivering an application. It involves patches and...

Jul 2023
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CIO

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value, Value, Value

Our engagement with Epic has been wonderful. In the beginning, it was expensive, and it is still...

Jun 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Services

The only bumps with Epic happened at the very beginning. We found that the team members they had on...

Jun 2023
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CIO

Value, Value, Value

Epic is expensive, and their services cost more than hosting the applications ourselves. However,...

Jun 2023
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CIO

Relationship, Relationship, Relationship

Epic’s team differentiates them. From our BFF down to the hosting folks, Epic goes above and beyond....

Jun 2023
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CIO

Relationship, Relationship, Relationship

I have access to a senior leader at Epic, and we have become friends. If I need something, I can...

Jun 2023
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CIO

Relationship, Relationship, Relationship, Services, Services, Services

I recommend Epic all the time. I would tell others that Epic is high quality and that problems do...

Jun 2023
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