Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Epic's service is very reliable. They manage it well, and they communicate well. They do what they...
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Relationship
Epic’s prices are insane, and they make it really difficult to work with other firms. They need to...
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Relationship, Value
I would tell someone looking at application hosting that if they don't have to go with Epic, then...
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Loyalty
When we first went with Epic, they didn’t have competition. But now they have competition, and we...
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Loyalty
We have no intention of not renewing our contract with Epic. There is no way. We don't have the...
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Relationship
Epic does a really good job. They are very project management oriented. They don't drop the ball....
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Relationship
In terms of what I would change if I could, I wish we could always have people who have been doing...
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Value
Epic didn't raise our rates that much. They are increasing rates slowly, and that is a nice sentiment....
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Loyalty, Relationship, Value
Epic is doing the application hosting, and I don't think we will ever take that in-house. That is...
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Relationship
Epic is very strategic with us and everything that we do. Epic has been a great partner. They ask...
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Relationship, Value
Epic was having an issue, and instead of just beating their heads and trying to figure things out,...
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Relationship
When we were handing hosting responsibilities to Epic, Epic told us what they were and weren't...
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Relationship
Epic's teams that we work with have a pretty broad ability to make decisions. It is not very often...
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Loyalty, Services
This is not a big deal, and I think it will happen over time, but it would be nice to see their UGMs...
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Relationship, Value
Epic's services are a little on the pricey side, but they are obviously valuable. I think everything...
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Relationship
With Epic, we truly have a partnership. The firm doesn't just tell us what they are doing and what...
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Relationship
The Epic people from the application hosting team are incredibly sharp. Their level of expertise and...
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Relationship
We get regular reports from Epic about how all the hosting is going, and each report is very...
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Relationship, Services
Epic has never fallen short of our expectations. The system has had 100% uptime the entire time we...
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Value
I know that Epic is the most expensive option for application hosting out there. It is really a case...
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Relationship
Epic is one or two steps ahead of us. If there is a potential problem, the firm will let us know...
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