Epic Application Hosting Commentary

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Epic sometimes struggles because they don't necessarily understand repercussions. There have been a...

Epic wanted to be able to make changes because of all the patches coming out now. We did not agree...

Epic does a really good job with hosting. One thing that they're very communicative about is where...

My technical consultant with Epic has been there for a long time and knows everybody. I don't want...

Our annual spend with Epic hosting is about equal to the software expense. Those two sides are...

Epic has been percolating a bunch of potential application development areas that they're moving...

We have a centralized process for AI that comes into the organization; it has to go through a...

Epic's staff members that we brought in have been very good. We don't really ever problem with their...

Epic's account management people occasionally become disengaged. They go through periods when...

As Epic moves things to the Nebula platform, they don't really have a defined SLA, and we find that...

Epic releases four upgrades a year. They use a product called Nova to help deliver those, and it...

All businesses are out there to make money, but I don’t agree with some of the pricing models. We...

I don't know whether it's just the industry as a whole, but when we get a qualified analyst, they...

When we stack Epic against all the rest of the firms that we have used or are currently using, their...

Epic is a business selling products, so they are working on AI modules. Epic is no different than...

I've had a few technical coordinators with Epic so far, and one of them learned a great deal, had...

I had a direct contact with Epic, and they were very responsive, answered all my questions, and...

I wish that we had gotten more senior, tenured people from Epic. They did bring in really...

We did a huge implementation, but our analysts are not necessarily in the spot they need to be to be...

The level of communication, technical skill, and responsiveness of Epic is extremely high. They have...

Epic is quite expensive. However, Epic sets a high bar. When they say they will do something, they...

Epic is very reliable, and their resources are consistently top-notch. They respond to our unique...

Epic is very knowledgeable and responsive. There have been times when we have challenged them...

In terms of the idea that we get what we pay for, I can’t imagine anything better than what we are...

We are always looking ahead, and Epic is consistently having long-term discussions with us,...

Anytime we have needed to engage with Epic, whether to resolve an issue or ask a question, they have...

When we evaluate Epic, we look at things like uptime and unexpected downtime. Over the years we have...

For Epic's application hosting, things are pretty black-and-white. The expected outcomes are that...

Organizations preparing to implement Epic's solutions should seriously consider using Epic's...

The areas where Epic can improve are things we have already discussed with them, and Epic is working...

For the most part, we don't have to take the system down for infrastructure-type patching. Epic...

When we look at overall support and hosting, Epic is far and above better than any vendor we use....

I haven't ever had to escalate anything. I don't work with the executives at Epic, but I don't have...

Epic is very good at their own strategy, but their strategy is not aligned with ours. Their strategy...

Epic does not consistently exceed our expectations. They meet our expectations. Epic kind of does...

I would maybe buy Epic’s services again. When we bought Epic's services, there weren't other...

The only thing that bums me out is that our hosting technical coordinator seems to change...

There are some print-server changes that Epic maybe shouldn't have done that caused some problems,...

Epic is pretty transparent. They could do a better job of helping customers understand how to tweak...

We had a ransomware event, and Epic was here and helpful and was essentially an extension of the...

It is very expensive to run Epic's offering. We are getting a good product and a great hosting team,...

I would tell a friend to review other potential third-party hosting providers of Epic. Epic probably...

We are paying for a Ferrari, but we are driving it like it is a Ford Mustang. It is still a nice...

Epic is responsive as a hosting provider, regardless of the application. They are always available....

In general, our experience with Epic's hosting has been quite good. They have continued to provide...

The general technical support staff members who are assigned to us from Epic rotate fairly...

Epic is very helpful when we do our upgrades. They do most of an upgrade. Then they call us, and we...

We will continue to contract with Epic. As expensive as hosting is, it would be far more expensive...

Epic avoids charging for every little thing. There is pretty much a flat fee. One thing about this...

Epic exceeds my expectations for the vast majority of things. Every once in a while, they hire a...

Epic is very scripted and prescriptive about how we do things. There is a reason for that, and it is...