Epic Application Hosting Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:08:37 PM and Model.EvProductId = 90173

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User Commentary

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CMO

Project Results

Epic's hosting has been really good. We had some very minor hiccups where the speed was a little bit...

Aug 2020
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CMO

People and Knowledge

My interaction with Epic's training has been a bit indirect. There is no one on-site; we just have...

Aug 2020
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CMO

Relationship

The strength of our partnership with Epic has been very good, and I have recommended the hosting to...

Aug 2020
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CFO

Tools and Methodology

We have been really happy with hosting from Epic. All the hardware is properly maintained, and I do...

Jul 2020
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CIO

Relationship

Epic's hosting team is very responsive to technical issues. They are good about being up front with...

May 2020
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CIO

ROI and Cost

It is cheaper for us to host with Epic than on premises. We also want to use and leverage the...

May 2020
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CIO

Relationship

I give Epic's hosting high marks for executive involvement. The executive who runs the hosting knows...

May 2020
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CIO

Relationship

During the COVID-19 crisis, Epic has done a great job of providing information, and they have been...

May 2020
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CTO

Tools and Methodology

Epic has been pretty decent on the hosting side in consistently meeting our expectations. Epic has...

May 2020
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CTO

Tools and Methodology

We don't spend a ton of time thinking or worrying about Epic's hosting services because they have...

May 2020
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CTO

Other Observations

Epic's executive engagement is fine. We are engaged with the hosting side. People in other parts of...

May 2020
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CTO

Tools and Methodology

Epic's services are slightly more expensive than that of a traditional hosting partner, but the...

May 2020
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CTO

Tools and Methodology

If we were deeply in cost-saving mode, I could bring the work in-house. But there is no reason to do...

May 2020
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CTO

Relationship

We love Epic's hosting services. There is almost nothing that I don’t love about the service. When...

Mar 2020
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CTO

Relationship

Epic is definitely part of our long-term plans, and I would definitely buy their services again.

Mar 2020
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CTO

Other Observations

Epic keeps all of their promises. They do charge, but I think that nickel-and-diming might be a bit...

Mar 2020
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CTO

Tools and Methodology

I don’t mean to imply that the product is less than excellent. My vision of a hosting agreement is...

Mar 2020
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CTO

Other Observations

We drive outcomes by caring for patients through the system, and the fact that the system works...

Mar 2020
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CIO

Relationship

We have been super happy with Epic's services. I would choose Epic to host again; it is too hard to...

Feb 2020
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CIO

People and Knowledge

Application hosting is a maturing area for Epic. As Epic brings new clients into the hosted...

Feb 2020
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CMIO

People and Knowledge

I would 100% buy Epic again. We have had an exceptionally good experience. The vendor certainly...

Jan 2020
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CMIO

Other Observations

I can't say that Epic exceeded our expectations, but I don't know of any significant instances of...

Jan 2020
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CIO

Tools and Methodology

We have been really surprised by the hosting experience we have had with Epic. We chose Epic...

Jan 2020
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CIO

Tools and Methodology

With the downtime we have had, Epic has been fair in working with us. They have worked to ensure...

Jan 2020
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CIO

Other Observations

I have a lot of experience working with hosting companies. Epic has just not had the reliability or...

Jan 2020
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Director

Tools and Methodology

Epic learned quickly and put a lot of money into making things right quickly. The first year was...

Jan 2020
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Director

Relationship

The executive involvement from Epic is good. We have regular calls with them. Epic's hosting is a...

Jan 2020
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Manager

Other Observations

Epic works with us on the phone remotely for the upgrades. Epic updates the servers on their end....

Nov 2019
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Manager

Tools and Methodology

Epic just handled the updates to our servers, Microsoft products, and Citrix products so that we...

Nov 2019
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Manager

Relationship

Hiring the Epic hosting services means that we don't have to have a database administrator that does...

Nov 2019
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Manager

Other Observations

Epic could improve things by moving away from the Citrix platform and toward a web based platform. A...

Nov 2019
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Manager

Tools and Methodology

A lot of the responsibility is placed on us and not Epic because we have to deliver the application...

Nov 2019
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Manager

Relationship

Epic has definitely been helpful. The applications are on the latest versions. Epic tells us about...

Nov 2019
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CIO

Other Observations

Epic takes responsibility for designing and configuring the software in an effective way. In some...

Nov 2019
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CIO

Other Observations

Epic tends to be a very incremental and tactical thinker. Epic's movement toward a modern data store...

Nov 2019
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CIO

Other Observations

Our main focus was to get our system installed effectively and make it run well because the absence...

Nov 2019
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CIO

Tools and Methodology

We have been pleased that using Epic's service was the decision that we made. Everything stays...

Nov 2019
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CIO

Other Observations

We have had some problems and outages with Epic’s service, but we continue to work with Epic on the...

Nov 2019
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CIO

ROI and Cost

Our engagement has gone incredibly well. We did an analysis, and we were actually able to document a...

Nov 2019
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CIO

Other Observations

Our clinicians are pretty vocal about how Epic has ruined their lives and how practicing medicine is...

Nov 2019
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CIO

Tools and Methodology

Our partnership with Epic has been really positive. Epic is giving us a lot of attention. We are...

Nov 2019
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CMIO

Tools and Methodology

We haven't had issues with downtime. The only time when the system goes down is when we are...

Oct 2019
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CIO

People and Knowledge

Epic’s team members do not exceed my expectations, but they do meet them.

Oct 2019
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CIO

Relationship

We don’t have to worry about turnover among Epic’s people. Their people are going to be most current...

Oct 2019
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CIO

Sales and Contracting

There hasn't been any major downtime caused by Epic. They are still learning about how to make the...

Oct 2019
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CIO

ROI and Cost

Epic's pricing is based on established formulas, and it is very fair. It was very competitive with...

Oct 2019
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CIO

Other Observations

The bigger an organization gets, the more things they have to keep up with. Epic is going to keep...

Oct 2019
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CIO

Relationship

We have a long-time relationship with Epic's executives, and we trust them. They have been involved....

Oct 2019
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CIO

Project Results

Our partnership with Epic has been extremely successful. We feel we are getting modern,...

Oct 2019
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CIO

Tools and Methodology

Epic’s price was competitive, and the service got better. The reliability increased as well. The...

Oct 2019
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CIO

Relationship

I feel like Epic needs to focus more on the unique needs and solutions of our specialty. They have...

Oct 2019
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CIO

People and Knowledge

Primarily, we went with Epic’s hosting services because we didn’t want to need a hardware refresh...

Sep 2019
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CIO

Project Results

Overall, everything has gone well with Epic. We had one interruption a couple of months after we...

Sep 2019
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CIO

Tools and Methodology

There is a lag of about three to five seconds when we initially log in to the Epic system. Back when...

Sep 2019
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CIO

Project Results

Epic's application hosting meets our expectations. When we signed with Epic, they were still...

Sep 2019
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CIO

Tools and Methodology

Epic is fairly new to hosting, so it took them a while to really get into some of the nuances of...

Sep 2019
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CIO

Relationship

We have hosting calls with Epic executives, and they are pretty engaged. Something that Epic does...

Sep 2019
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CIO

Tools and Methodology

Our challenges with Epic's services are not dissimilar to the challenges that other people have. The...

Sep 2019
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CIO

Tools and Methodology

The applications are typically stronger than the changes around Epic hosting. The applications have...

Sep 2019
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CIO

Tools and Methodology

The design of the applications and the way that they work with other vendor products make the...

Sep 2019
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CIO

Tools and Methodology

Some people would say that no users ever their get money’s worth out of an EMR. I have had the...

Sep 2019
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CIO

Project Results

Epic’s hosting has just been remarkably effective. We feel that our data is safe, secure, and...

Sep 2019
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Manager

Relationship

Epic has been hosting all of our revenue cycle applications, including billing, accounts receivable,...

Jul 2019
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VP/Other Executive

Other Observations

Sometimes we still get annoyed with Epic about things. When we go through budgets, things still have...

Jun 2019
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VP/Other Executive

Lessons Learned

Overall, Epic does a good job of meeting time frames. We like Epic and are not incredibly frustrated...

Jun 2019
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VP/Other Executive

Relationship

Epic has met our expectations but hasn’t exceeded them. Hosting an EHR is a hard thing to do, and we...

Jun 2019
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VP/Other Executive

Tools and Methodology

Epic is reactive. They are not proactive. We come to them with some great ideas, and the vendor...

Jun 2019
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VP/Other Executive

People and Knowledge

Epic definitely has some great, long-term staff members who are absolutely impressive innovators and...

Jun 2019
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VP/Other Executive

ROI and Cost

Epic has recently started to nickel-and-dime us with their upgrades. Epic has made us take their...

Jun 2019
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VP/Other Executive

ROI and Cost

Being hosted by Epic is a smart play. We spend much less compared to in-house departments, and we...

Jun 2019
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CIO

Win/Loss - Why they were selected (by current clients)

Before using Epic, we were running multiple EMRs and trying to develop things in-house. We just felt...

May 2019
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CIO

Relationship

Epic’s hosting is considered separate from the rest of Epic, but the hosting people have still done...

May 2019
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CIO

Tools and Methodology

Epic is very thoughtful, and they think about the future. I reached out to them recently regarding...

May 2019
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CIO

Relationship

Some time ago, my finance team members came to me and said they were finding inconsistencies with...

May 2019
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CIO

Relationship

It is very important to go into intense situations assuming positive intent and assuming that the...

May 2019
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CIO

Relationship

I have a monthly call with one of Epic's executives every single month. I am always talking to that...

May 2019
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CIO

Project Results

Epic's application hosting services are crazy expensive. However, I deal with lots of vendors, and I...

May 2019
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CMO

Project Results

Epic's application hosting service is pretty simple. It works. We experience a slowdown from time to...

May 2019
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CMO

Project Results

When we had difficulties with a vendor that had fewer customers than Epic, people higher up the...

May 2019
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CMO

Project Results

Epic really has delivered. I expected that we would have some second thoughts but that ultimately...

May 2019
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CIO

ROI and Cost

The cost of Epic’s hosting is about three times more than the cost of hosting internally, so it is...

May 2019
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CIO

Other Observations

I have most of my enterprise applications hosted, and all the experiences are mediocre at best. Some...

May 2019
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CIO

Tools and Methodology

Epic has surprisingly poor change control. We actually had more disciplined change control...

May 2019
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CIO

Relationship

Epic is a very arrogant company, and this version of Epic is no different from the rest of Epic....

May 2019
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CIO

Lessons Learned

With Epic, we are just one node in a gigantic machine. There are certain services that are worse if...

May 2019
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CIO

Lessons Learned

Epic has improved. They are better than they were six months ago. I suspect they will continue to...

May 2019
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CIO

Tools and Methodology

Epic as a company has always been sort of sketchy about liability, and that continues to be an...

May 2019
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Manager

Tools and Methodology

The outcomes from Epic's offering are good, but it is sometimes kind of hard to get the data out. We...

May 2019