Epic Application Hosting
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Ryan Oliver
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User Commentary

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VP/Other Executive

Our monthly and annual reports from Epic exceed our expectations. I have used other hosting firms in...

Jan 2022
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VP/Other Executive

One thing that Epic does that is really unique from a hosting perspective is helping us with our...

Jan 2022
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VP/Other Executive

The ROI is pretty good considering how much Epic costs. We have conversations with Epic, and we...

Jan 2022
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Director

Whether we renew our contract with Epic depends on whether they stay competitive. Generally...

Jan 2022
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Director

Epic doesn’t nickel-and-dime us. They won’t nickel-and-dime us for services because they are already...

Jan 2022
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Director

When we first started with Epic, the maturity level of their processes wasn't where we needed it to...

Jan 2022
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Director

Whenever we have issues, Epic’s executives come on-site or hop on calls. The executives are very...

Jan 2022
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Director

The value we get from Epic is mostly in the infrastructure. We are leveraging the solutions, not...

Jan 2022
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Director

Because Epic has a vested interest in their software solutions being successful, we can easily work...

Jan 2022
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Manager

The firm takes all of our concerns extremely seriously. They have very knowledgeable architectural...

Nov 2021
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Manager

The firm exceeds our expectations daily. Our technical services person communicates well with us...

Nov 2021
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Manager

Recently, we were getting ready for an upgrade, so we were troubleshooting some issues. Our system...

Nov 2021
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VP/Other Executive

Epic can host anything that they offer. It would be nice if they would actually host some of the...

Oct 2021
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VP/Other Executive

There were some bumps in the road in the beginning, but Epic pivoted and filled those in and now...

Oct 2021
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VP/Other Executive

There have been a few instances of downtime in the last couple of years. Epic builds out a very...

Oct 2021
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Director

I have pretty high expectations, but Epic continues to surprise me. For example, we can not only...

Oct 2021
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Director

From a charge model, I consistently throw wrenches in the system just based on the needs of our...

Oct 2021
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Director

Epic is very good at what they do, but their services are a little expensive. The services are...

Oct 2021
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Director

Epic is a large company with high turnover, and there have been instances when we have gotten a new...

Oct 2021
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Director

Epic is not always quick to create tangible outcomes for the customer. We have to express the need,...

Oct 2021
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Director

I am a big fan of Epic. I have recommended them. We also have meetings on a regular basis, and those...

Oct 2021
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Director

Epic has been top notch. They have been very professional. We haven’t had an issue with service,...

Oct 2021
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Director

If we had one gripe with Epic, it would be that we don't have many choices in terms of the changes...

Oct 2021
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Director

Epic could do a better job of understanding the needs of smaller organizations and making...

Oct 2021
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Director

I could nitpick things here and there, but when it comes down to it, I am blown away by how well...

Oct 2021
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VP/Other Executive

I like that I don't have to refresh the hardware every few years. Epic does it instead. They do a...

Oct 2021
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Director

We started using Epic's application hosting when we went live with Epic's system several years ago....

Sep 2021
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Director

We work with Epic as a single organization with no finger-pointing. That is very nice. We work...

Sep 2021
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VP/Other Executive

One thing that was strategic for us was the move to software as a service so that we weren’t...

Sep 2021
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VP/Other Executive

We have reduced our footprint in our data center, and that is really nice. Epic has performed well...

Sep 2021
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VP/Other Executive

Epic brings their A game to every conversation. Our concern is their concern, and no concern is too...

Sep 2021
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VP/Other Executive

Epic’s maturity in their hosting operations has changed. From a technology standpoint, they were...

Sep 2021
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VP/Other Executive

We have frequent meetings with Epic so that we stay in tune with one another. We want to stay up to...

Sep 2021
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VP/Other Executive

The executive involvement is sufficient. We don't sit and talk to Judy all the time, but our CIO...

Sep 2021
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VP/Other Executive

We have been trying to drive a reduction in our downtime when we need to do upgrades or other...

Sep 2021
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CIO

I would absolutely recommend Epic's application hosting for evaluation. On the hosting side, Epic is...

Jun 2021
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CIO

Some unique things don't get reflected. A lot of the time, Epic is trying to raise the bar for a...

Jun 2021
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CIO

In terms of executive communication, tracking statuses, and helping us get our performance level up,...

Jun 2021
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CIO

Epic could improve their client presence by coming on-site once a year or every other year and...

Jun 2021
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CIO

Epic scores high on security, uptime, and the ease of doing upgrades. Those things aren't really...

Jun 2021
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CIO

When COVID-19 hit, one of the things that we did through MyChart was sending the first notification...

Jun 2021
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CIO

I don't have to worry about the hardware refresh cycle by using Epic's application hosting. I have...

Jun 2021
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CIO

I sometimes think that I can't quantify the cost of variability. If we are looking at pure hosting,...

Jun 2021
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CIO

Our whole Epic suite of products is hosted by Epic. We don't do anything else with Epic other than...

Jun 2021
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CIO

Epic's application hosting has been really good. We just finished our semiannual upgrade, and the...

Jun 2021
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CIO

On occasion, we have seen issues with one or two individuals from Epic not being responsive enough....

Jun 2021
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CIO

In my career, Epic is the best firm I have worked with. They are tied in, integrated, and here, and...

Jun 2021
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CIO

Epic does some really great things, and then Epic does some really boneheaded things. Epic misses...

Jun 2021
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CIO

Epic is great. They consistently have high-caliber people working for them. They do not price gouge...

Jun 2021
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VP/Other Executive

We died when we heard about the cloud foundation, which is necessary from a hosting perspective....

Jun 2021
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VP/Other Executive

There is no reason for me to change from Epic's hosting. Their hosting is really solid and a good...

Jun 2021
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VP/Other Executive

Epic has recently done a pretty good job of keeping promises. They have held a promise that I wasn't...

Jun 2021
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VP/Other Executive

With Epic's hosting services, they do a weird nickel-and-diming thing. If we want to do an upgrade,...

Jun 2021
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VP/Other Executive

The frontline people are really good, but I have definitely seen more junior staff members and...

Jun 2021
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CEO/President

We get communication from Epic, and they are continually developing new things to enhance the...

May 2021
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CEO/President

Epic has a lot more staff and expertise in the intricate areas of the software than other...

May 2021
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VP/Other Executive

Epic's application hosting services are reliable and stable. Hosting is our strategic direction, and...

May 2021
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Director

Epic’s level of expertise could be better. We can tell that they hire a lot of college students. I...

May 2021
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Director

Epic is consistently monitoring things. I get alerts when they see any type of discrepancy in the...

May 2021
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Manager

In a hosted environment, everything requires cost and size. So whether the vendor nickel-and-dimes...

Apr 2021
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Manager

Epic drives our strategy because they look to succeed with us. They are proactive about wanting to...

Apr 2021
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CIO

Hosting is going great with Epic. Epic has really proven themselves with their hosting during...

Mar 2021
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CIO

We are rolling out the vaccine with the help of Epic's open scheduling. With the vaccinations, we...

Mar 2021
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CIO

We had some contracting issues with Epic before. They didn't give us a special deal when we had...

Mar 2021
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CIO

We moved to Epic's application hosting. That was a smart move for us. I am not as worried about...

Mar 2021
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CIO

Epic's staff members frequently communicate with our technical team. We get monthly reports from...

Mar 2021
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CIO

If other Epic customers are experiencing a lack of communication, I would encourage them to speak up...

Mar 2021
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CIO

Epic’s consultants are top notch. Epic is very strategic. I am very involved with Epic's leadership...

Feb 2021
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Director

Our experience has been very good. We have had some hiccups and challenges, but Epic has done a very...

Jan 2021
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Director

The Epic representative that I have been working with has been really excellent. However, that...

Jan 2021
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Director

The only downside is that when Epic has system outages or things break, there are some things that...

Jan 2021
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Director

Epic has sometimes been a little challenging to work with in terms of integration or escalating...

Jan 2021
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Director

For someone in a similar situation to us, I would absolutely recommend Epic. However, for a larger...

Jan 2021
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Director

Where Epic is lacking isn’t so much in the lower level of the infrastructure data center but at the...

Jan 2021
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Director

Epic only hosts Epic products. Even though Epic has a massive application, it requires plenty of...

Jan 2021
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Manager

Epic had everything we were looking for; we didn't see a need to go to a third-party vendor. The...

Jan 2021
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Manager

My biggest issue is with Epic's use of Citrix, and that is going away with the next web version....

Jan 2021
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