Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Value
Epic is doing the application hosting, and I don't think we will ever take that in-house. That is...
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Relationship
Epic is very strategic with us and everything that we do. Epic has been a great partner. They ask...
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Relationship, Value
Epic was having an issue, and instead of just beating their heads and trying to figure things out,...
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Relationship
When we were handing hosting responsibilities to Epic, Epic told us what they were and weren't...
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Relationship
Epic's teams that we work with have a pretty broad ability to make decisions. It is not very often...
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Loyalty, Services
This is not a big deal, and I think it will happen over time, but it would be nice to see their UGMs...
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Relationship, Value
Epic's services are a little on the pricey side, but they are obviously valuable. I think everything...
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Relationship
With Epic, we truly have a partnership. The firm doesn't just tell us what they are doing and what...
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Relationship
The Epic people from the application hosting team are incredibly sharp. Their level of expertise and...
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Relationship
We get regular reports from Epic about how all the hosting is going, and each report is very...
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Relationship, Services
Epic has never fallen short of our expectations. The system has had 100% uptime the entire time we...
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Value
I know that Epic is the most expensive option for application hosting out there. It is really a case...
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Relationship
Epic is one or two steps ahead of us. If there is a potential problem, the firm will let us know...
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Relationship, Services
Epic provides a reliable environment for us.
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Value
Epic is breathtakingly expensive, and Epic's hosting is expensive to the point of being immoral. The...
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Loyalty, Relationship
We are souring on Epic. We are fighting with them over hosting, and they are sending the message...
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Relationship
Epic’s approach to security is messed up. They demand that their customers have all of these...
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Relationship, Value
Epic's hosting is getting competition. Amazon and Microsoft are beginning to be credible...
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Services
We have had perfect uptime with Epic; we can’t complain about that. We have had zero unplanned...
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Services
Epic’s strategic ability is one of the benefits that we are leveraging. We don't have to maintain...
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Services, Value
Epic is a faster system. We have more revenue, and through the Arch Collaborative, physician...
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Value
Our hosting bill went up faster than what we were projecting and what Epic projected for us this...
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Loyalty, Services
The Epic-to-Epic exchange of information is great. The exchange of information from Epic to our main...
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Relationship
Epic is by far more proactive than all our previous vendors. They still have some work to do on some...
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Operations, Services
Some of our challenges have to do with the technology stack that Epic software is built on. It takes...
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Relationship, Services
Before Epic hosting, we had incidents of downtime that lasted between four and six hours every time...
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Value
Epic is pretty expensive, and the vendor charges for every little thing. There is not much...
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Value
Probably the only thing that is bad for us with Epic's service is that it is costly. It is an...
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Relationship, Services
Some Epic builds do not facilitate some of the work our type of facility does, but we are working...
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Loyalty, Value
When we started our venture with Epic, we did an evaluation to determine the best solution for us....
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Loyalty, Services
We had been looking for hosting solutions like Epic's system for years to get out of data center...
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Relationship, Services
Epic invests heavily in development. They do the two things that they do, and then they don't buy...
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Relationship, Services
Epic has a powerful, flexible tool that can be configured to meet our specific needs, and Epic as a...
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Relationship, Services
Epic has well-developed, mature processes for notifying us of technical changes. We rarely see an...
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Value
We have an environment that is very dependent on Citrix, and we are starting to look more at the...
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Value
Things could be better in terms of getting our money’s worth from the product, but that issue is on...
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Relationship
Epic is very engaged when I request information or ask for support. We have moved into a partnership...
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Relationship, Services
The firm’s top strength is their disaster recovery process. We have done disaster recovery...
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Services, Value
Epic’s uptime is good. In the last two years, we have had only one blip, and it was short lived....
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