Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
I'm trying to move us off certain technologies, and we need Epic's support in doing that. We are...
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Relationship, Services
Epic is the benchmark that I hold every firm to. Epic is not perfect, but relatively speaking, they...
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Relationship, Services
Epic is working great for us overall, but I'm just pushing them to do more cutting-edge stuff. Epic...
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Relationship, Services
Epic has qualified people working on all of the technologies that we need to deliver Epic's system...
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Relationship
A lot of other firms are using third-party support, and we can tell. It isn't that we can't get good...
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Relationship, Operations
Epic's model is typically in their application support, not their hosting. They go to colleges and...
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Relationship
When we looked at changing from our legacy EHR, the support we had for that product was pretty poor....
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Relationship, Services
The way we hosted our EHR prior to working with Epic was not a positive experience. But working with...
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Loyalty
We have renewed our contract with Epic because we have had a good experience with Epic and have been...
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Relationship
I have been working with Epic now for years, and they are a reliable partner, especially if I...
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Relationship, Operations, Services
Epic’s hosting is very reliable, and that is what we want. We want no problems to arise, and there...
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Relationship, Operations, Services
Epic is an overachiever when it comes to customer service and timelines. If there is a little...
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Relationship
Epic is very transparent. We have access to all the specialty technical people and the...
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Loyalty, Relationship
The strength of our partnership with Epic is very high. As far as our long-term interest goes, I...
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Operations, Value
If Epic weren't hosting our hardware, we wouldn't have the technical hardware or expertise to...
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Relationship, Operations, Services
Epic has been amazing. We will never host our Epic environment ourselves. I don't know why any...
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Operations, Value
I worked at an organization that did on-premises application hosting previously. It is a very...
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Relationship, Operations, Value
We just moved to Epic's hosting service. They do a great job for us. The executive we work with is...
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Relationship, Services
Because of the fact that Epic is supporting so many organizations, they are usually ahead of the...
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Relationship, Value
Epic's people are experts in managing the systems. We would be challenged if we were to host the...
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Relationship
Epic has been a really great partner. I see them as part of our team. They are a phone call away and...
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Relationship, Operations
The thing that Epic does that impresses me most is an annual failover to their other data center...
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Relationship, Value
Epic obviously has to listen to a very broad customer base, and there are fewer organizations like...
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Relationship, Services
Epic has been growing their hosting business significantly since we started. They have made...
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Value
While the firm's cost may seem significant, the services, quality, and availability we receive are...
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Loyalty, Services, Value
We went with Epic hosting because they guaranteed performance out of the hosting, and it has worked...
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Operations
Epic has proactive alerting, and I love it. They come in and look at our hosting and tell us things...
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Value
Epic's hosting services are expensive. The cost is astronomical. Also, in the middle of the year,...
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Relationship
We have gone through a couple of different Epic account managers and technical people, and that...
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Relationship, Operations, Value
We are paying Epic a lot of money, and they always make things easier than I expect. If we are...
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Relationship, Operations
There was one instance when Epic moved data centers, and it was very good and smooth, but they did...
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Relationship, Operations, Services
Overall, Epic’s application hosting is good, and their people are responsive. We have regular...
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Relationship
Generally speaking, we have had very good stability and track record with Epic. They have been a...
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Value
Epic is very expensive compared to other firms. The quality is quite good. I think that is the flip...
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Loyalty, Operations
We would very much like to leverage Epic for more hosting opportunities with products that are...
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Operations, Services
Epic has some definite opportunities for improvement. Working with the firm for things that are kind...
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Relationship, Operations, Services
In general, Epic is a very good partner. The general service that they provide by hosting the...
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Loyalty
If someone asked me for advice about Epic's application hosting, I would say that Epic's system...
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Operations, Services, Value
In various aspects, Epic is very good. They have hardened the hosted environment. The product that...
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Value
In comparison to other hosting partners, Epic exceeds our expectations. In comparison to our other...
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Operations, Services
Staying current is always a challenge with Epic. Once they moved to their new Hyperdrive...
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Value
Over the years, our hosting prices have doubled. That is in part because we have grown and added...
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Relationship, Operations, Services
The hosting has gone pretty well. Epic does a good job in disaster recovery, and for years after our...
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Relationship
Epic's service is very reliable. They manage it well, and they communicate well. They do what they...
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Relationship
Epic’s prices are insane, and they make it really difficult to work with other firms. They need to...
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Relationship, Value
I would tell someone looking at application hosting that if they don't have to go with Epic, then...
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Loyalty
When we first went with Epic, they didn’t have competition. But now they have competition, and we...
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Loyalty
We have no intention of not renewing our contract with Epic. There is no way. We don't have the...
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Relationship
Epic does a really good job. They are very project management oriented. They don't drop the ball....
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Relationship
In terms of what I would change if I could, I wish we could always have people who have been doing...
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Value
Epic didn't raise our rates that much. They are increasing rates slowly, and that is a nice sentiment....
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Loyalty, Relationship, Value
Epic is doing the application hosting, and I don't think we will ever take that in-house. That is...
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Relationship
Epic is very strategic with us and everything that we do. Epic has been a great partner. They ask...
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Relationship, Value
Epic was having an issue, and instead of just beating their heads and trying to figure things out,...
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Relationship
When we were handing hosting responsibilities to Epic, Epic told us what they were and weren't...
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Relationship
Epic's teams that we work with have a pretty broad ability to make decisions. It is not very often...
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Loyalty, Services
This is not a big deal, and I think it will happen over time, but it would be nice to see their UGMs...
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