Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Services, Services
We have had perfect uptime with Epic; we can’t complain about that. We have had zero unplanned...
Login or Create an Account to see details.
Services, Services
Epic’s strategic ability is one of the benefits that we are leveraging. We don't have to maintain...
Login or Create an Account to see details.
Services, Services, Value, Value
Epic is a faster system. We have more revenue, and through the Arch Collaborative, physician...
Login or Create an Account to see details.
Value
Our hosting bill went up faster than what we were projecting and what Epic projected for us this...
Login or Create an Account to see details.
Loyalty, Loyalty, Services, Services
The Epic-to-Epic exchange of information is great. The exchange of information from Epic to our main...
Login or Create an Account to see details.
Relationship, Relationship
Epic is by far more proactive than all our previous vendors. They still have some work to do on some...
Login or Create an Account to see details.
Operations, Operations, Services, Services
Some of our challenges have to do with the technology stack that Epic software is built on. It takes...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Before Epic hosting, we had incidents of downtime that lasted between four and six hours every time...
Login or Create an Account to see details.
Value
Epic is pretty expensive, and the vendor charges for every little thing. There is not much...
Login or Create an Account to see details.
Value, Value
Probably the only thing that is bad for us with Epic's service is that it is costly. It is an...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Some Epic builds do not facilitate some of the work our type of facility does, but we are working...
Login or Create an Account to see details.
Loyalty, Loyalty, Value, Value
When we started our venture with Epic, we did an evaluation to determine the best solution for us....
Login or Create an Account to see details.
Loyalty, Loyalty, Services, Services
We had been looking for hosting solutions like Epic's system for years to get out of data center...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Epic invests heavily in development. They do the two things that they do, and then they don't buy...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Epic has a powerful, flexible tool that can be configured to meet our specific needs, and Epic as a...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Epic has well-developed, mature processes for notifying us of technical changes. We rarely see an...
Login or Create an Account to see details.
Value, Value
We have an environment that is very dependent on Citrix, and we are starting to look more at the...
Login or Create an Account to see details.
Value, Value
Things could be better in terms of getting our money’s worth from the product, but that issue is on...
Login or Create an Account to see details.
Relationship, Relationship
Epic is very engaged when I request information or ask for support. We have moved into a partnership...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
The firm’s top strength is their disaster recovery process. We have done disaster recovery...
Login or Create an Account to see details.
Services, Services, Value, Value
Epic’s uptime is good. In the last two years, we have had only one blip, and it was short lived....
Login or Create an Account to see details.
Relationship, Operations, Operations, Services, Services
Our performance with Epic's application hosting has been decent enough. Our uptime has been good. We...
Login or Create an Account to see details.
Relationship, Relationship
Epic is good, and they do everything I need them to do, but they are not proactively coming to us...
Login or Create an Account to see details.
Relationship, Relationship, Operations
The people at Epic meet the need. The system stays up and running, so I don't want Epic bugging me...
Login or Create an Account to see details.
Relationship, Relationship
We have a good, productive partnership with Epic, and we are able to deliver on the need, which is...
Login or Create an Account to see details.
Value, Value
My likelihood to recommend Epic is contingent upon the size of the organization. For an organization...
Login or Create an Account to see details.
Relationship, Relationship
Epic's hosting team has outstanding staff. If they don't know an answer, they will work diligently...
Login or Create an Account to see details.
Relationship, Relationship
What makes Epic work is that they stick to a project plan. Deviation would probably be very hard to...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Our experience, specifically with hosting, has been very good. I don't have major complaints.
Login or Create an Account to see details.
Loyalty, Loyalty, Value, Value
One of our goals is to move into an environment where we use a small slice of a huge amount of...
Login or Create an Account to see details.
Loyalty, Loyalty
Hosting is something Epic got very good at, but then they ran out of room. The firm has a long-term...
Login or Create an Account to see details.
Operations, Value
Epic was their own master, like many technology companies that ran all of their infrastructure only...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Epic absolutely communicates about anything and everything going on with our environment. It is rare...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
We don't have problems with any of Epic’s upgrades. Epic does the quality control for upgrades. Our...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
Epic is constantly releasing new products. The only thing is that we can't get things resourced as...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services
Application hosting involves more than just delivering an application. It involves patches and...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value, Value, Value
Our engagement with Epic has been wonderful. In the beginning, it was expensive, and it is still...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Services
The only bumps with Epic happened at the very beginning. We found that the team members they had on...
Login or Create an Account to see details.
Value, Value, Value
Epic is expensive, and their services cost more than hosting the applications ourselves. However,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Epic’s team differentiates them. From our BFF down to the hosting folks, Epic goes above and beyond....
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I have access to a senior leader at Epic, and we have become friends. If I need something, I can...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
I recommend Epic all the time. I would tell others that Epic is high quality and that problems do...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Epic is incredibly responsive. They are constantly reaching out, and a lot of the time, we don’t...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
My team doesn’t have to do as much thanks to our work with Epic. The firm is very knowledgeable...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The individuals we have on the hosting team from Epic are really great. They are highly qualified...
Login or Create an Account to see details.
Relationship, Services
Epic has delivered everything that they promised to deliver. In the years we have been with the...
Login or Create an Account to see details.
Value
Epic avoids charging for every little thing. They are going to charge us if we are using more...
Login or Create an Account to see details.
Relationship, Operations
Epic consistently exceeds my expectations. They do an excellent job. Anyone working for Epic has...
Login or Create an Account to see details.
Relationship, Services
Epic's system is far superior to the other hosted applications we have. The benefit of the hosting...
Login or Create an Account to see details.
Value
A lot of our outcomes are around regulatory things. We had a lot of pain points in our legacy...
Login or Create an Account to see details.
Relationship, Services
Epic has a good, resilient disaster-recovery process in place. They work to minimize outages. In the...
Login or Create an Account to see details.
Relationship
Epic probably executed better against our organization’s requirements and needs than we did. In...
Login or Create an Account to see details.
Relationship
Epic’s application hosting service is outstanding. We have another company we use for hosting, and...
Login or Create an Account to see details.
Relationship, Services
The most important thing for us would be our uptime or system availability and making sure that our...
Login or Create an Account to see details.
Relationship
Epic has been great, and they have an army of consultants. They are very good about communicating...
Login or Create an Account to see details.
Services, Value
Epic’s reports are very thorough and amazing, so in terms of tangible aspects, they are providing us...
Login or Create an Account to see details.
Value
Even without knowing the amount we are spending, I know that our satisfaction is pretty much at a...
Login or Create an Account to see details.
Relationship
There is typically some fear for anyone who is going to be remotely hosted and has to relinquish...
Login or Create an Account to see details.
Relationship, Services
The Epic product has been extremely stable. One of the biggest things with these applications is...
Login or Create an Account to see details.
Loyalty, Value
Epic has a very robust hosting infrastructure. They are extremely transparent with all of their...
Login or Create an Account to see details.
Relationship, Services
Epic could stand to learn more about what makes their customer base unique. They are a little behind...
Login or Create an Account to see details.
Relationship, Value
I don't question our commitment to the service and the platform, but when we look across the board,...
Login or Create an Account to see details.
Relationship, Services
Because we have the SaaS experience, we are one of Epic’s many customers who all have the same...
Login or Create an Account to see details.
Loyalty
I think Epic will be moving its entire client base to this web-based application. Hyperdrive, as...
Login or Create an Account to see details.
Relationship
We are tremendously satisfied with Epic's hosting, and that comes down to a few things. Number one...
Login or Create an Account to see details.
Relationship, Value
One can argue that Epic's service is too expensive, and I think it is a bit overpriced. One of the...
Login or Create an Account to see details.
Relationship
A differentiator with Epic is absolute transparency in the operations, in what is going on, and in...
Login or Create an Account to see details.
Relationship, Services
We have had a really good hosting experience with Epic. The firm is highly dependable. There is a...
Login or Create an Account to see details.
Relationship
I have a pretty high level of contact with Epic; we stay in touch on a regular basis.
Login or Create an Account to see details.
Services
We use Epic’s predictive analytics, but Epic is not great with predictive analytics. I haven't been...
Login or Create an Account to see details.
Services
Almost every hospital on Epic's system is very easy to interface with. It has been easy to do...
Login or Create an Account to see details.
Value
Epic's services are expensive, but because of Epic's services, I don't need to have database people...
Login or Create an Account to see details.
Relationship
Epic is proactive with monitoring. The only thing they fail on is new development. Epic is not as...
Login or Create an Account to see details.
Relationship, Services, Value
Epic's application hosting product is actually a very mature product. We have had no issues with it...
Login or Create an Account to see details.
Operations
There is a lot of staff turnover at Epic just as there is across the world. There tend to be...
Login or Create an Account to see details.
Relationship, Services
Epic has such a large market share; they gather information from so many sites that they can develop...
Login or Create an Account to see details.
Value
The vendor does what they are contracted to do, so they meet our expectations. We have high...
Login or Create an Account to see details.
Relationship
We know who to call, and Epic does a good job of solving our problems. We have very open...
Login or Create an Account to see details.
Relationship
Epic has consistently exceeded our expectations. The resources they bring are incredible. We have...
Login or Create an Account to see details.
Relationship
When we talk to peers about Epic’s application hosting, we always say that Epic is a really good...
Login or Create an Account to see details.
Relationship
Epic's hosting services have become the measuring post I use when I look at other software vendors...
Login or Create an Account to see details.
Relationship
Epic has helped us do a good job of scaling and making sure that we have not had any kind of...
Login or Create an Account to see details.
Loyalty, Value
There will likely come a point at which the cost of our data will make it a little difficult to...
Login or Create an Account to see details.
Relationship
Epic did exceed my expectations, but it was pretty easy to exceed my expectations because my...
Login or Create an Account to see details.
Relationship, Services
I used to think that we would be able to do a better job than Epic at application hosting, but I no...
Login or Create an Account to see details.
Relationship, Services
Epic’s strategic ability is not perfect, but they definitely try to foreshadow upcoming...
Login or Create an Account to see details.
Value
As we went through COVID-19, Epic provided some services at a reduced cost or no cost; they...
Login or Create an Account to see details.
Relationship
If we are going into a meeting and there is a presentation that we should be developing, Epic will...
Login or Create an Account to see details.
Relationship, Services
We have been with Epic for a long time. Overall, the application hosting service has been really...
Login or Create an Account to see details.
Relationship, Services
I am working with Epic to add transparency to initiatives going on in my group. Epic has their own...
Login or Create an Account to see details.
Relationship, Services, Value
Overall, we were happy customers until it came time for a contract renewal. What upset us was how...
Login or Create an Account to see details.
Services, Value
Overall, the system is stable. I do think the application hosting adds value compared to hosting our...
Login or Create an Account to see details.
Relationship
Epic’s application hosting is pretty much a turnkey solution. Epic has everything dialed in, and we...
Login or Create an Account to see details.
Loyalty, Value
Epic is expensive, but not when we take into consideration all the physical hardware and the bodies...
Login or Create an Account to see details.
Relationship
Our executive teams meet regularly with Epic, and Epic is very much aligned with us and has tight...
Login or Create an Account to see details.
Preferences