Epic Application Hosting Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations, Value
We just moved to Epic's hosting service. They do a great job for us. The executive we work with is...
Login or Create an Account to see details.
Relationship, Services
Because of the fact that Epic is supporting so many organizations, they are usually ahead of the...
Login or Create an Account to see details.
Relationship, Value
Epic's people are experts in managing the systems. We would be challenged if we were to host the...
Login or Create an Account to see details.
Relationship
Epic has been a really great partner. I see them as part of our team. They are a phone call away and...
Login or Create an Account to see details.
Relationship, Operations
The thing that Epic does that impresses me most is an annual failover to their other data center...
Login or Create an Account to see details.
Relationship, Value
Epic obviously has to listen to a very broad customer base, and there are fewer organizations like...
Login or Create an Account to see details.
Relationship, Services
Epic has been growing their hosting business significantly since we started. They have made...
Login or Create an Account to see details.
Value
While the firm's cost may seem significant, the services, quality, and availability we receive are...
Login or Create an Account to see details.
Loyalty, Services, Value
We went with Epic hosting because they guaranteed performance out of the hosting, and it has worked...
Login or Create an Account to see details.
Operations
Epic has proactive alerting, and I love it. They come in and look at our hosting and tell us things...
Login or Create an Account to see details.
Value
Epic's hosting services are expensive. The cost is astronomical. Also, in the middle of the year,...
Login or Create an Account to see details.
Relationship
We have gone through a couple of different Epic account managers and technical people, and that...
Login or Create an Account to see details.
Relationship, Operations, Value
We are paying Epic a lot of money, and they always make things easier than I expect. If we are...
Login or Create an Account to see details.
Relationship, Operations
There was one instance when Epic moved data centers, and it was very good and smooth, but they did...
Login or Create an Account to see details.
Relationship, Operations, Services
Overall, Epic’s application hosting is good, and their people are responsive. We have regular...
Login or Create an Account to see details.
Relationship
Generally speaking, we have had very good stability and track record with Epic. They have been a...
Login or Create an Account to see details.
Value
Epic is very expensive compared to other firms. The quality is quite good. I think that is the flip...
Login or Create an Account to see details.
Loyalty, Operations
We would very much like to leverage Epic for more hosting opportunities with products that are...
Login or Create an Account to see details.
Operations, Services
Epic has some definite opportunities for improvement. Working with the firm for things that are kind...
Login or Create an Account to see details.
Relationship, Operations, Services
In general, Epic is a very good partner. The general service that they provide by hosting the...
Login or Create an Account to see details.
Loyalty
If someone asked me for advice about Epic's application hosting, I would say that Epic's system...
Login or Create an Account to see details.
Operations, Services, Value
In various aspects, Epic is very good. They have hardened the hosted environment. The product that...
Login or Create an Account to see details.
Value
In comparison to other hosting partners, Epic exceeds our expectations. In comparison to our other...
Login or Create an Account to see details.
Operations, Services
Staying current is always a challenge with Epic. Once they moved to their new Hyperdrive...
Login or Create an Account to see details.
Value
Over the years, our hosting prices have doubled. That is in part because we have grown and added...
Login or Create an Account to see details.
Relationship, Operations, Services
The hosting has gone pretty well. Epic does a good job in disaster recovery, and for years after our...
Login or Create an Account to see details.
Relationship
Epic's service is very reliable. They manage it well, and they communicate well. They do what they...
Login or Create an Account to see details.
Relationship
Epic’s prices are insane, and they make it really difficult to work with other firms. They need to...
Login or Create an Account to see details.
Relationship, Value
I would tell someone looking at application hosting that if they don't have to go with Epic, then...
Login or Create an Account to see details.
Loyalty
When we first went with Epic, they didn’t have competition. But now they have competition, and we...
Login or Create an Account to see details.
Loyalty
We have no intention of not renewing our contract with Epic. There is no way. We don't have the...
Login or Create an Account to see details.
Relationship
Epic does a really good job. They are very project management oriented. They don't drop the ball....
Login or Create an Account to see details.
Relationship
In terms of what I would change if I could, I wish we could always have people who have been doing...
Login or Create an Account to see details.
Value
Epic didn't raise our rates that much. They are increasing rates slowly, and that is a nice sentiment....
Login or Create an Account to see details.
Loyalty, Relationship, Value
Epic is doing the application hosting, and I don't think we will ever take that in-house. That is...
Login or Create an Account to see details.
Relationship
Epic is very strategic with us and everything that we do. Epic has been a great partner. They ask...
Login or Create an Account to see details.
Relationship, Value
Epic was having an issue, and instead of just beating their heads and trying to figure things out,...
Login or Create an Account to see details.
Relationship
When we were handing hosting responsibilities to Epic, Epic told us what they were and weren't...
Login or Create an Account to see details.
Relationship
Epic's teams that we work with have a pretty broad ability to make decisions. It is not very often...
Login or Create an Account to see details.
Loyalty, Services
This is not a big deal, and I think it will happen over time, but it would be nice to see their UGMs...
Login or Create an Account to see details.
Relationship, Value
Epic's services are a little on the pricey side, but they are obviously valuable. I think everything...
Login or Create an Account to see details.
Relationship
With Epic, we truly have a partnership. The firm doesn't just tell us what they are doing and what...
Login or Create an Account to see details.
Relationship
The Epic people from the application hosting team are incredibly sharp. Their level of expertise and...
Login or Create an Account to see details.
Relationship
We get regular reports from Epic about how all the hosting is going, and each report is very...
Login or Create an Account to see details.
​
Preferences