Epic Application Hosting
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Brian Matsen
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KLAS Research Director - Brian Matsen
 
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User Commentary

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CIO

ROI and Cost

Epic's application hosting product is actually a very mature product. We have had no issues with it...

Oct 2022
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Director

People and Knowledge

There is a lot of staff turnover at Epic just as there is across the world. There tend to be...

Oct 2022
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Director

Tools and Methodology

Epic has such a large market share; they gather information from so many sites that they can develop...

Oct 2022
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Director

ROI and Cost

The vendor does what they are contracted to do, so they meet our expectations. We have high...

Oct 2022
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Director

Relationship

We know who to call, and Epic does a good job of solving our problems. We have very open...

Oct 2022
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VP/Other Executive

People and Knowledge

Epic has consistently exceeded our expectations. The resources they bring are incredible. We have...

Oct 2022
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VP/Other Executive

Lessons Learned

When we talk to peers about Epic’s application hosting, we always say that Epic is a really good...

Oct 2022
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Director

People and Knowledge

Epic's hosting services have become the measuring post I use when I look at other software vendors...

Oct 2022
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Director

Project Results

Epic has helped us do a good job of scaling and making sure that we have not had any kind of...

Oct 2022
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CIO

ROI and Cost

There will likely come a point at which the cost of our data will make it a little difficult to...

Oct 2022
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CIO

Project Results

Epic did exceed my expectations, but it was pretty easy to exceed my expectations because my...

Oct 2022
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CIO

Project Results

I used to think that we would be able to do a better job than Epic at application hosting, but I no...

Oct 2022
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VP/Other Executive

Tools and Methodology

Epic’s strategic ability is not perfect, but they definitely try to foreshadow upcoming...

Oct 2022
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VP/Other Executive

Relationship

As we went through COVID-19, Epic provided some services at a reduced cost or no cost; they...

Oct 2022
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VP/Other Executive

People and Knowledge

If we are going into a meeting and there is a presentation that we should be developing, Epic will...

Oct 2022
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VP/Other Executive

Project Results

We have been with Epic for a long time. Overall, the application hosting service has been really...

Oct 2022
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Director

Tools and Methodology

I am working with Epic to add transparency to initiatives going on in my group. Epic has their own...

Oct 2022
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VP/Other Executive

Sales and Contracting

Overall, we were happy customers until it came time for a contract renewal. What upset us was how...

Oct 2022
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VP/Other Executive

Project Results

Overall, the system is stable. I do think the application hosting adds value compared to hosting our...

Oct 2022
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CTO

Tools and Methodology

Epic’s application hosting is pretty much a turnkey solution. Epic has everything dialed in, and we...

Oct 2022
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CTO

ROI and Cost

Epic is expensive, but not when we take into consideration all the physical hardware and the bodies...

Oct 2022
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CTO

Relationship

Our executive teams meet regularly with Epic, and Epic is very much aligned with us and has tight...

Oct 2022
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Director

Tools and Methodology

We have a different build and different requirements. In some of the areas in our facility, Epic has...

Sep 2022
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Director

People and Knowledge

From the top down, our ability to talk to somebody is good. Somebody will get with us, and if we...

Sep 2022
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CTO

Project Results

Epic is very advanced in everything that they do. The level of detail that they put into things is...

Sep 2022
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CISO

People and Knowledge

Epic always has someone available from the technical side to help us resolve complex technical...

Aug 2022
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CISO

Future Outlook

We are an Epic shop. Our providers love Epic, and that is a key driver. If the providers ever became...

Aug 2022
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Manager

Project Results

At first, I was skeptical and thought that things might go wrong because our servers would be miles...

Jul 2022
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CIO

Relationship

We have a really great relationship with our BFF, which is what Epic calls their primary executive...

Jun 2022
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CIO

Tools and Methodology

Epic doesn’t offer specific workflows that meet our needs. We have to go with something Epic has...

Jun 2022
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VP/Other Executive

Tools and Methodology

We are fully hosted by Epic. That was not a decision we made lightly. Historically, we had always...

Jun 2022
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VP/Other Executive

Relationship

Epic’s dedicated resources model has worked well, so Epic continues to assign technical coordinators...

Jun 2022
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Director

People and Knowledge

When we are having an issue, oftentimes it is due to our own network. Sometimes we hear about an...

May 2022
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Director

People and Knowledge

Epic could do a better job at understanding the organizational cost of their recommendations....

May 2022
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Director

Tools and Methodology

We want to see Epic be able to improve the mobile tool set to support the end users who are set up...

May 2022
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Director

Project Results

We are very happy with everything that we have gotten, but the product is certainly expensive.

May 2022
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CMO

Project Results

The firm has migrated to provide more of a software as a solution. We are very happy with that....

May 2022
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CMO

ROI and Cost

Epic has pockets that they still haven't used for various reasons. Cost seems to be a challenge when...

May 2022
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Manager

People and Knowledge

With hosting, Epic has a good team overall. It seems like Epic's model of analysts is to bring...

May 2022
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Manager

ROI and Cost

With Epic's application hosting, we have seen Epic charge us for things that have been turned on and...

May 2022
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Manager

Tools and Methodology

We recently had significant, unexpected downtime. We went through several hours of troubleshooting....

May 2022
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Manager

Tools and Methodology

Our biggest issue with the service from a technological standpoint is printing. That is how Epic is...

May 2022
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Manager

People and Knowledge

Epic definitely has inside conversations that we can't be a part of. They manage the infrastructure,...

May 2022
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Manager

Project Results

There are a lot of things that go right with Epic's application hosting. We are up every day, and...

May 2022
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Manager

Lessons Learned

Whether I would recommend Epic depends on whether someone is capable of hosting Epic themselves....

May 2022
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Director

Other Observations

The amount of downtime that our host's system incurs from a planned upgrade falls into the midrange...

Apr 2022
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Director

Lessons Learned

I would recommend Epic's service if I thought it was appropriate for an organization's given...

Apr 2022
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CIO

People and Knowledge

Epic knows our organization. If I call or send an email with an issue, I get a response from Epic...

Feb 2022
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VP/Other Executive

Project Results

Our monthly and annual reports from Epic exceed our expectations. I have used other hosting firms in...

Jan 2022
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VP/Other Executive

Project Results

One thing that Epic does that is really unique from a hosting perspective is helping us with our...

Jan 2022
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VP/Other Executive

ROI and Cost

The ROI is pretty good considering how much Epic costs. We have conversations with Epic, and we...

Jan 2022
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Director

Future Outlook

Whether we renew our contract with Epic depends on whether they stay competitive. Generally...

Jan 2022
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Director

ROI and Cost

Epic doesn’t nickel-and-dime us. They won’t nickel-and-dime us for services because they are already...

Jan 2022
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Director

Tools and Methodology

When we first started with Epic, the maturity level of their processes wasn't where we needed it to...

Jan 2022
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Director

Relationship

Whenever we have issues, Epic’s executives come on-site or hop on calls. The executives are very...

Jan 2022
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Director

Tools and Methodology

The value we get from Epic is mostly in the infrastructure. We are leveraging the solutions, not...

Jan 2022
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Director

Project Results

Because Epic has a vested interest in their software solutions being successful, we can easily work...

Jan 2022
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