Cheers/CRM Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Manager

Product

Right now, Cheers/CRM has a lot of features. But because of how we work, if it were integrated or...

May 2024
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Manager

Operations

Epic normally has training classes, but for our Cheers/CRM implementation, they had eLearning...

May 2024
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Director

Relationship, Product

In general, Epic is good at delivering new technology that meets our needs.

May 2024
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Manager

Operations

We had a group from Epic assigned to us that we worked with for the overall implementation process,...

May 2024
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Manager

Operations, Product

We did not have a CRM system before implementing Cheers/CRM. We don't necessarily have a central...

May 2024
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Manager

Loyalty, Product

Cheers/CRM works as promoted and works for our purposes. We don't do anything super fancy with it,...

May 2024
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Manager

Loyalty, Product

Cheers/CRM is a very helpful tool, and the base functionality is exactly what Epic said it was. Some...

May 2024
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Director

Operations

We had our product manager walk us through the product's entire installation, so we had the most...

Apr 2024
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Director

Product

The vendor recently did a really big revamp of end-user-facing tools, and that has made those tools...

Apr 2024
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Director

Relationship, Product

The system still has some opportunities for growth. We would like an SMS API, but Epic doesn't...

Apr 2024
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Director

Product, Value

The outcomes that we have seen from the system have been very tangible, and Epic has dashboards...

Apr 2024
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Director

Loyalty

The system will always exist in our environment in some capacity, but it may not remain in the...

Apr 2024
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Director

Relationship, Product

I have no issues at all with Cheers. It works well when integrated completely with our platform. The...

Apr 2024
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Director

Loyalty, Product

The biggest improvement for the system would be with its really basic communication. Our marketing...

Mar 2024
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Director

Relationship

We are using the system to close gaps in care, and we can communicate really well with targeted...

Mar 2024
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CMIO

Operations, Product

Cheers is a newer product, so it is a little more on the bleeding edge; we got a little more blood...

Jan 2024
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CMIO

Product

With Cheers, everything went really well, but we do have to validate the metrics that don't look...

Jan 2024
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CMIO

Product, Value

Something I like about Cheers is that we can set up routine CRM tasks. We can immediately route...

Jan 2024
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CMIO

Product

With Cheers, we can work through our texting vendor and say that we want to reach out to this group...

Jan 2024
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CMIO

Product

With Cheers, in order to not send a CRM message, the message has to be converted to a refill request...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Cheers is a relatively new module. We have actually started to migrate a lot of our data to this new...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Cheers follows suit in terms of current builds within Epic, but there is nothing specific that makes...

Jan 2024
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Director

Product

The product is very friendly and easy for end users to use, and that is the most important part. It...

Jan 2024
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Director

Loyalty, Relationship, Product

Epic is working on more integrations into Cheers. I think they just have to get over a few hurdles...

Jan 2024
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Director

Relationship

Epic has a strong relationship-building group, and they really know how to relate to their end-user...

Jan 2024
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Manager

Relationship

We have been successful with Epic. They have been a great partner working with us and learning from...

Jan 2024
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Manager

Relationship, Product

Epic has a great release schedule. They have done a lot of new development for us. Sometimes it is...

Jan 2024
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Manager

Value

Epic avoids charging for every little thing, for the most part. Every once in a while, there are a...

Jan 2024
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Manager

Relationship, Product

When it comes to integration for payments over the phone and online, we have had some challenges...

Jan 2024
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Director

Loyalty, Product

The product's future with us is admittedly a little murky. The reality is that we will probably...

Oct 2023
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Director

Product

Cheers is fairly straightforward for our patient access services staff who use it. The basics are...

Oct 2023
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Director

Relationship

Epic pushes us to be better. We ultimately try to drive as much as we can. We don't always want our...

Oct 2023
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Manager

Product

We have done a lot of our deployments module by module, instead of doing a big bang with everything,...

Jul 2023
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Manager

Culture, Product

When we bought Cheers, we were sold something more robust than was realistic at the time. Later on,...

Jun 2023
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Manager

Relationship, Product

Some of our people have worked closely with some of Epic's developers on CRM pieces, so we have a...

Jun 2023
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Manager

Product

Epic's standard build for Cheers is very consistent, and we are utilizing that build because it has...

Jun 2023
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