Cheers/CRM Commentary

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Epic’s support people are really responsive. We have routine meetings with the technical support...

Epic is earlier in their CRM journey than other vendors, so they're still trying to meet the needs...

If I were talking to someone about Cheers, I would tell them that from a business perspective,...

The training for the system was really good. Epic partnered with us and helped do some shadowing...

Things are really good with Cheers. We really tried to push for the things that are only available...

We’ve done self-scheduling campaigns for things like well-child visits and cervical cancer...

If we want to not only do outreach but also place an order, that's where Cheers shines. For example,...

Working with Epic has been great. We're fortunate. We hired an analyst, and that was very helpful...

A nice feature we're looking forward to in the future is dynamic scheduling or capacity-based...

Some other vendors think of scheduling as Excel based. They have a list of patients and data points,...

We're looking forward to Epic's voice component, like IVR. Right now, we're using one of our other...

Epic was transparent in telling us about new things that were pretty expensive across the board....

In terms of workflow best practices, Epic doesn’t really have a formal training program, but they...

Epic is working on development for Cheers. I don’t think they’re going as fast as we would like....

With Cheers, there’s not much customization we can do outside of a couple of things like automation...

Epic is technology first. They make sure we get our support. We have a dedicated person to help with...

We are finally getting some of the things we wanted to see improved in Cheers. One was the ability...

With Cheers, I like the ability we have to track first-contact resolution and the reasons for...

When patients call in, we use new cases that have topics and subtopics, so we can classify our calls...

We can get messages through our system more quickly by using the CRM module. We had to tweak it so...

It is a little hard for me to say whether we get our money’s worth with Epic. I would say it is...

With Epic, there are a lot of touch points and a lot of support when we have problems. As an...

Epic is usually on target. Unlike with other vendors whose upgrades sometimes seem like downgrades,...

Cheers is for campaigns. It smartly takes each process. For example, we can write a report, find...

Epic is widely adopted, especially in our state, where it is used by the majority of large health...

Epic is sometimes not clear or transparent with ongoing charges.

The system's capabilities are strong. The plan is to eventually move the perioperative teams over to...

Epic’s support team requires us to call in and get into a queue, so the response times are not as...

I think highly of Epic's training overall. There is usually some organization-specific work required...

In general, compared to the industry, Epic continues to provide exceptional support. That is...

I think the biggest benefit of Cheers/CRM, like many Epic products, is its native integration with...

Cheers/CRM has come a long way, but it isn't fully where we need it to be yet. Some of our...

We recently went through a system implementation, and the experience was very positive. Epic has...

I like that our CRM system is fully integrated with the other Epic modules. That creates strong...

The system could have better interoperability with our IVR and telephony system. For example,...

Epic’s road map aligns well with our use cases. We are not just focused on patient calls; we are...

We use Epic's training module, but sometimes the videos can be a little generic. I understand that...

We do a weekly TS meeting with Epic. They are always available if we need them. We use web support...

I'm pretty satisfied with what we have in our current state and where we are going with the road...

The solution does what we need it to, but there is a lot of optimization we can move forward with....

The system's user interface really requires a lot more. It isn't quite as intuitive as I would like.

The few interactions that I have had with Epic’s support people have been very good. They know what...

Cheers is the core of our platform and of a lot of our business. It is a complete platform, and it...

There are a couple of upgrades we would like to see in Cheers. For example, there are things that I...

Epic saw how we use Cheers, and they are working on a custom development to help us. I'm excited to...

I'm happy with Cheers. The product quality and the upgrades have been good. Overall, the...

There was no increase in cost for us to move to Cheers because we already had some teams using it....

The data in Cheers is not in real time, so we are struggling with the data piece. There is a lag in...

Epic did an immersion trip for our team, so they shadowed our workflows and gave us suggestions for...

Epic has always been good to me. Anytime we open a help desk ticket or send an email, I get an answer....

We moved to Cheers to consolidate our workflows into Epic, streamline the user experience, and...

There are some things we heard Epic could do that they can't do. Our former product could work...

We have a several-month lag for anything we have from Epic. As soon as something comes out, we wait...

Normally, we have a technical specialist for support that Epic assigns to us. Regarding executive...

Epic has some risk sharing. So if someone achieves things that Epic says that person will achieve,...

The system is seamless to end users. The end users don't even know what is happening behind the...

Epic drives tangible outcomes as long as the right people are at the table. A lot of their hiring...

We would definitely purchase the system, but I would have waited. A lot of the time, we think the...

The quality of Epic's support depends on who we get. For Cheers/CRM specifically, I don't know who...

When we started with Epic and were smaller, we got our money's worth without question. Then we...

We are paying a subscription for everything extra that we are using. Epic is getting money, but they...

The best thing Epic does is drive outcomes. While Epic can be frustrating, I end up tolerating them...

Epic definitely doesn't keep all of their promises. The things we see in sales cycles and demos...

Cheers/CRM has really great internal integration with Epic's other systems. That is what we are...

I am happy with Cheers/CRM, but a lot of people want more functionality. I feel like Cheers/CRM...

We have access to another CRM product. We reference that product, but we are kind of persnickety,...

Epic doesn't avoid charging for every little thing. That is my current grumble with them. We have...

We would like to have integrations of all channels, including telephones and the AI chatbot, to make...

Cheers/CRM supports integration, being an Epic product, and I think that is its biggest advantage....

We are on an old version of the CRM system, and once we upgrade to the contact hub, we are going to...

The biggest strengths of Epic's CRM system are the ability to capture things outside the medical...

One annoying thing from the build side was the early version of the CRM system, and I haven't really...

Our operational reason for rolling out the CRM system was that if a patient called and said that...

The feedback we initially received about Epic’s CRM module was the nurses saying it had too many...

The CRM system is not built into everyone's security, and that is a security issue. We have...

Our own issues with the CRM system are completely related to the fact that there are not enough of...

The people at Epic and our technical specialists (TSs) in a few specific areas are amazing. We meet...