Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Some of the system's most impactful outcomes right now are in the customer service space.
Login or Create an Account to see details.
Relationship, Product
The key things that go into making me want to maintain a partnership with Epic are tighter...
Login or Create an Account to see details.
Operations
Epic doesn't provide training. They provide us with training materials that we can relay to our...
Login or Create an Account to see details.
Loyalty
I know that Epic is still developing features for CRM. There are virtual AI agents who can take...
Login or Create an Account to see details.
Operations, Product
Cheers is relatively new. It is the CRM product, so it is above average in terms of its ease of use,...
Login or Create an Account to see details.
Loyalty, Product
We consider Epic to be our primary source of truth; our goal was to bring everything under Epic's...
Login or Create an Account to see details.
Loyalty, Operations
Epic was very helpful during the implementation process. We basically scaled back from implementing...
Login or Create an Account to see details.
Operations
Epic’s training was very solid. They offer web-based training for Cheers, and they have really good...
Login or Create an Account to see details.
Operations, Product
Prior to implementing Cheers, people just wouldn't document that someone called in; they would maybe...
Login or Create an Account to see details.
Loyalty, Product
Epic is currently rolling out pieces of functionality for Cheers, and I know we will get to the...
Login or Create an Account to see details.
Relationship
When Epic is pushing something out, they actually bring developers to us and other organizations so...
Login or Create an Account to see details.
Loyalty, Product
One of the things about Cheers is that the customer organization has to be an Epic shop. We were not...
Login or Create an Account to see details.
Loyalty, Operations, Product
Epic is implementing a live chat function. They have some features that are going to be...
Login or Create an Account to see details.
Relationship, Product
Sometimes, Epic makes Cheers sound easier to use than it seems to the end user.
Login or Create an Account to see details.
Product
Epic has been great with us. We would go for Cheers again because of the integration. The system...
Login or Create an Account to see details.
Relationship, Product
Epic is innovative and is always trying to make their product better. We like the back-and-forth...
Login or Create an Account to see details.
Product
The nice thing about Epic's CRM system is that it packages what already exists in another Epic...
Login or Create an Account to see details.
Loyalty, Product
One of our biggest problems is our document management system interface, and Epic is working on the...
Login or Create an Account to see details.
Loyalty, Product
There are a lot of workflows on my wish list for Epic's system. We have a lot of needs. We are...
Login or Create an Account to see details.
Product
We target customers with Cheers, and the solution is pretty easy for the patients to use. For...
Login or Create an Account to see details.
Product
The ease of use of Cheers depends on the campaign. For example, the ease of use for the end user may...
Login or Create an Account to see details.
Relationship
We have been on a little bit of the bleeding edge with Cheers, but Epic couldn’t tell us what a good...
Login or Create an Account to see details.
Relationship, Product
Since we implemented Cheers, we have seen some huge improvements in our customer relationship...
Login or Create an Account to see details.
Product
I would like to have easier access for the direct operations leaders to adjust scripting for patient...
Login or Create an Account to see details.
Product
In terms of the strengths of the product, the data integration of the call center workflow has been...
Login or Create an Account to see details.
Operations
The solution is really easy to use. I have no training issues, and folks get it pretty easily. It...
Login or Create an Account to see details.
Product
With internal and external options, the solution is configurable enough to the point that it can...
Login or Create an Account to see details.
Value
When we went live with Epic, we had an internal call center that was creating messages, so we needed...
Login or Create an Account to see details.
Relationship
There are always updates, and Epic is always trying to make the solution better. If there is any...
Login or Create an Account to see details.
Operations
My personal experience with the Cheers implementation for our organization was a very good one. We...
Login or Create an Account to see details.
Loyalty
We are very happy with the Cheers product and the Campaigns module. Campaigns provides an integrated...
Login or Create an Account to see details.
Product
There are opportunities for small enhancements to UI and reporting. Having a bit more transparency...
Login or Create an Account to see details.
Featured Report
Preferences