Cybersecurity Is Critical in Today's Environment
Customer Relationship Management/Call Management
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Epic is usually good with their support. We use some of the web interfaces to communicate with our...
Login or Create an Account to see details.
Manager
People should be prepared for a bumpy ride. People have to do a lot with what they get out of the...
Login or Create an Account to see details.
Manager
The system is definitely part of our long-term plans. We are putting a lot of development effort...
Login or Create an Account to see details.
Manager
Any interactions that I have had with Epic have always been good. I haven’t been to any of their...
Login or Create an Account to see details.
Manager
The system is pretty user friendly. We have been able to do some customization for some of our...
Login or Create an Account to see details.
Manager
From a call center perspective, the system should do a bit more interfacing with the telephony...
Login or Create an Account to see details.
Manager
Epic has a lot of online resources. We have great tip sheets, but we pieced them together ourselves....
Login or Create an Account to see details.
Manager
We have been able to integrate with pretty much every workflow, software, and situation. We created...
Login or Create an Account to see details.
Manager
We don't really see big, new things in the CRM tool. We might see some format changes and little...
Login or Create an Account to see details.
Manager
Everybody goes into the Epic online community to learn from each other, and that is the great thing...
Login or Create an Account to see details.
Manager
There aren't a lot of layers to Epic. They are a flat organization. We have a BFF, which is like an...
Login or Create an Account to see details.
Manager
Before we had the CRM tool, we could get a call from someone who got cut off with a call from a...
Login or Create an Account to see details.
Manager
Epic certainly doesn't nickel-and-dime us or charge us when we identify problems. If we identify...
Login or Create an Account to see details.
Manager
We love the system, and we want to get where the solution tracks first-call resolution, the...
Login or Create an Account to see details.
Manager
Epic provides extremely good support. Our technical support person asks us what we need on a regular...
Login or Create an Account to see details.
CMIO
This system is part of our long-term plans, although the hospital wants us to look at another system...
Login or Create an Account to see details.
VP/Other Executive
Even though Epic's system is expensive, I have a really positive feeling about it. With the modules,...
Login or Create an Account to see details.
VP/Other Executive
The CRM tool doesn't have a ton of functionality behind it. We use the system at a really high...
Login or Create an Account to see details.
Director
I would ask for more training from the Epic staff. The training was pretty much out of the box and...
Login or Create an Account to see details.
Director
Overall, the product is working well. There has been some slower-than-expected adoption in our...
Login or Create an Account to see details.
Director
The system has been good. It is similar to other newer Epic products where it feels too new, and...
Login or Create an Account to see details.
Director
The biggest area that Epic’s support struggles with tends to be the larger integrated areas that can...
Login or Create an Account to see details.
Director
We have a specialized department where the staff had been using telephone encounters, which went...
Login or Create an Account to see details.
Director
Epic has a model where they don't provide outright training. They have other resources like Galaxy,...
Login or Create an Account to see details.
VP/Other Executive
Epic has a very robust, well-maintained, up-to-date system with many choices for whatever we want to...
Login or Create an Account to see details.
VP/Other Executive
Sometimes, getting data out of the system can be a struggle for staff members who are not analysts....
Login or Create an Account to see details.
VP/Other Executive
A lot of robust systems have a query tool, so it should be easier to use the database to get data or...
Login or Create an Account to see details.
VP/Other Executive
Epic nickel-and-dimes us. When we started our call center, we needed to get the protocols, which...
Login or Create an Account to see details.
CIO
Epic's system is now used just to pass messages based on the current level of functionality of the...
Login or Create an Account to see details.
VP/Other Executive
What is best about Epic is the integration of the modules on one platform. The CRM system is...
Login or Create an Account to see details.
Manager
I was kind of frustrated with the product because I wasn’t told by Epic that they didn’t have the...
Login or Create an Account to see details.
Manager
We couldn’t track trends or anything before, so the system has worked for that. There are still some...
Login or Create an Account to see details.
Manager
We, of course, have a new charge for this module, but the vendor doesn’t charge us for every little...
Login or Create an Account to see details.
Manager
We didn’t really get any training or information from Epic. We had to do it all ourselves and figure...
Login or Create an Account to see details.
Manager
The vendor just didn’t do enough up front to tell us how the system worked and how to use it. We had...
Login or Create an Account to see details.
Manager
The reports on the system aren’t great. I have to build reports out of my data warehouse now because...
Login or Create an Account to see details.
Manager
The system is easy to use. At first, our staff felt like things were going to take so much time to...
Login or Create an Account to see details.
Analyst/Coordinator
This solution doesn't get a dedicated TS team. Instead, we piggyback off of our ambulatory TS team....
Login or Create an Account to see details.
Analyst/Coordinator
There is a lot that we can do with the system. We are not using it to its full potential. The system...
Login or Create an Account to see details.
Analyst/Coordinator
Our initial implementation was a little rocky. Every organization has specific needs. The things...
Login or Create an Account to see details.
Analyst/Coordinator
The solution is a bit of an on-the-side module. I don't think that it has many resources. There were...
Login or Create an Account to see details.
Analyst/Coordinator
If I were speaking to people who were considering this solution, I would definitely bring up some of...
Login or Create an Account to see details.
CIO
Other entities we partnered with already used Epic's solutions, so Epic's CRM solution was something...
Login or Create an Account to see details.
CIO
In the future, I am looking to implement more from Epic, and that would then eliminate other systems...
Login or Create an Account to see details.
CIO
Epic is one vendor that will actually meet with customers on a consistent basis to help them...
Login or Create an Account to see details.
CIO
Epic's CRM solution is very much a closed system. Epic has the App Orchard, but in essence, other...
Login or Create an Account to see details.
Director
Once the nurse flips a call to a telephone encounter, it becomes part of the formal chart just like...
Login or Create an Account to see details.
Director
The system has definitely made us more efficient. If a parent or patient needs an appointment and...
Login or Create an Account to see details.
Director
What I like about the CRM system is that we can talk to a patient five times without cluttering up...
Login or Create an Account to see details.
Director
The vendor has quick CRM encounters, and we can build them out for frequent types of encounters that...
Login or Create an Account to see details.
Director
Epic could come up with tracking features. In a schedule, there are anywhere between 65 and 110...
Login or Create an Account to see details.
Director
We do not document every single call with the CRM product because that requires more clicks than we...
Login or Create an Account to see details.
Director
We were looking for a CRM solution for scheduling communications with the divisions and departments...
Login or Create an Account to see details.
Director
We asked one of our senior analysts whether Epic had a CRM module, and they said no. We found out...
Login or Create an Account to see details.
Director
The system works really well for scheduling and administrative staff members who talk to the parent...
Login or Create an Account to see details.
Director
We are putting in what type of caller someone is and what their name is; the system automatically...
Login or Create an Account to see details.
Manager
One of our implementation specialists missed meetings and failed to lead discussions. They lacked...
Login or Create an Account to see details.
Manager
The vendor has a general training class, but they don't have a training class specifically for CRM....
Login or Create an Account to see details.
Manager
The solution isn't very easy to use. I have seen some CRM systems out there that are a little more...
Login or Create an Account to see details.
Manager
We have had several development requests that haven't gained any traction. We haven't seen the...
Login or Create an Account to see details.
Manager
Epic should enhance their support for this system. We would like them to create training courses for...
Login or Create an Account to see details.
Manager
One of our implementation specialists was great. They were really open, and they listened to exactly...
Login or Create an Account to see details.
Director
The solution is a lighter-weight module, but it is a newer module than others that have been there...
Login or Create an Account to see details.
Director
The system’s ease of use is a little challenging for some of our folks. Sometimes it is a bit harder...
Login or Create an Account to see details.
Director
In summary, Epic has been fantastic. When we customized the system at first, they charged us out the...
Login or Create an Account to see details.
Director
We had a lot of challenges with the system. It was not sold as promoted. There was a lot of...
Login or Create an Account to see details.
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem
When Engaging Patients, Do We Give Them a Voice?