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User Commentary

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Manager

Epic is usually good with their support. We use some of the web interfaces to communicate with our...

Aug 2021
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Manager

People should be prepared for a bumpy ride. People have to do a lot with what they get out of the...

Aug 2021
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Manager

The system is definitely part of our long-term plans. We are putting a lot of development effort...

Aug 2021
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(0)
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Manager

Any interactions that I have had with Epic have always been good. I haven’t been to any of their...

Aug 2021
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(0)
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Manager

The system is pretty user friendly. We have been able to do some customization for some of our...

Aug 2021
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(0)
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Manager

From a call center perspective, the system should do a bit more interfacing with the telephony...

Aug 2021
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Manager

Epic has a lot of online resources. We have great tip sheets, but we pieced them together ourselves....

Jul 2021
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Manager

We have been able to integrate with pretty much every workflow, software, and situation. We created...

Jul 2021
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Manager

We don't really see big, new things in the CRM tool. We might see some format changes and little...

Jul 2021
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Manager

Everybody goes into the Epic online community to learn from each other, and that is the great thing...

Jul 2021
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Manager

There aren't a lot of layers to Epic. They are a flat organization. We have a BFF, which is like an...

Jul 2021
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Manager

Before we had the CRM tool, we could get a call from someone who got cut off with a call from a...

Jul 2021
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Manager

Epic certainly doesn't nickel-and-dime us or charge us when we identify problems. If we identify...

Jul 2021
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Manager

We love the system, and we want to get where the solution tracks first-call resolution, the...

Jul 2021
||
(0)
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Manager

Epic provides extremely good support. Our technical support person asks us what we need on a regular...

Jul 2021
||
(0)
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CMIO

This system is part of our long-term plans, although the hospital wants us to look at another system...

Jul 2021
||
(0)
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VP/Other Executive

Even though Epic's system is expensive, I have a really positive feeling about it. With the modules,...

Jul 2021
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VP/Other Executive

The CRM tool doesn't have a ton of functionality behind it. We use the system at a really high...

Jul 2021
||
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Director

I would ask for more training from the Epic staff. The training was pretty much out of the box and...

Jun 2021
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Director

Overall, the product is working well. There has been some slower-than-expected adoption in our...

Jun 2021
||
(0)
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Director

The system has been good. It is similar to other newer Epic products where it feels too new, and...

Jun 2021
||
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Director

The biggest area that Epic’s support struggles with tends to be the larger integrated areas that can...

Jun 2021
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Director

We have a specialized department where the staff had been using telephone encounters, which went...

Jun 2021
||
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Director

Epic has a model where they don't provide outright training. They have other resources like Galaxy,...

Jun 2021
||
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VP/Other Executive

Epic has a very robust, well-maintained, up-to-date system with many choices for whatever we want to...

Jun 2021
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VP/Other Executive

Sometimes, getting data out of the system can be a struggle for staff members who are not analysts....

Jun 2021
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VP/Other Executive

A lot of robust systems have a query tool, so it should be easier to use the database to get data or...

Jun 2021
||
(0)
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VP/Other Executive

Epic nickel-and-dimes us. When we started our call center, we needed to get the protocols, which...

Jun 2021
||
(0)
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CIO

Epic's system is now used just to pass messages based on the current level of functionality of the...

May 2021
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(0)
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VP/Other Executive

What is best about Epic is the integration of the modules on one platform. The CRM system is...

May 2021
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(0)
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Manager

I was kind of frustrated with the product because I wasn’t told by Epic that they didn’t have the...

May 2021
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Manager

We couldn’t track trends or anything before, so the system has worked for that. There are still some...

May 2021
||
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Manager

We, of course, have a new charge for this module, but the vendor doesn’t charge us for every little...

May 2021
||
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Manager

We didn’t really get any training or information from Epic. We had to do it all ourselves and figure...

May 2021
||
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Manager

The vendor just didn’t do enough up front to tell us how the system worked and how to use it. We had...

May 2021
||
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Manager

The reports on the system aren’t great. I have to build reports out of my data warehouse now because...

May 2021
||
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Manager

The system is easy to use. At first, our staff felt like things were going to take so much time to...

May 2021
||
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Analyst/Coordinator

This solution doesn't get a dedicated TS team. Instead, we piggyback off of our ambulatory TS team....

May 2021
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(0)
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Analyst/Coordinator

There is a lot that we can do with the system. We are not using it to its full potential. The system...

May 2021
||
(0)
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Analyst/Coordinator

Our initial implementation was a little rocky. Every organization has specific needs. The things...

May 2021
||
(0)
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Analyst/Coordinator

The solution is a bit of an on-the-side module. I don't think that it has many resources. There were...

May 2021
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Analyst/Coordinator

If I were speaking to people who were considering this solution, I would definitely bring up some of...

May 2021
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(0)
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CIO

Other entities we partnered with already used Epic's solutions, so Epic's CRM solution was something...

May 2021
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(0)
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CIO

In the future, I am looking to implement more from Epic, and that would then eliminate other systems...

May 2021
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(0)
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CIO

Epic is one vendor that will actually meet with customers on a consistent basis to help them...

May 2021
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CIO

Epic's CRM solution is very much a closed system. Epic has the App Orchard, but in essence, other...

May 2021
||
(0)
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Director

Once the nurse flips a call to a telephone encounter, it becomes part of the formal chart just like...

May 2021
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(0)
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Director

The system has definitely made us more efficient. If a parent or patient needs an appointment and...

May 2021
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(0)
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Director

What I like about the CRM system is that we can talk to a patient five times without cluttering up...

May 2021
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(0)
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Director

The vendor has quick CRM encounters, and we can build them out for frequent types of encounters that...

May 2021
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(0)
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Director

Epic could come up with tracking features. In a schedule, there are anywhere between 65 and 110...

May 2021
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(0)
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Director

We do not document every single call with the CRM product because that requires more clicks than we...

May 2021
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(0)
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Director

We were looking for a CRM solution for scheduling communications with the divisions and departments...

May 2021
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(0)
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Director

We asked one of our senior analysts whether Epic had a CRM module, and they said no. We found out...

May 2021
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(0)
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Director

The system works really well for scheduling and administrative staff members who talk to the parent...

May 2021
||
(0)
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Director

We are putting in what type of caller someone is and what their name is; the system automatically...

May 2021
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(0)
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Manager

One of our implementation specialists missed meetings and failed to lead discussions. They lacked...

May 2021
||
(0)
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Manager

The vendor has a general training class, but they don't have a training class specifically for CRM....

May 2021
||
(0)
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Manager

The solution isn't very easy to use. I have seen some CRM systems out there that are a little more...

May 2021
||
(0)
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Manager

We have had several development requests that haven't gained any traction. We haven't seen the...

May 2021
||
(0)
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Manager

Epic should enhance their support for this system. We would like them to create training courses for...

May 2021
||
(0)
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Manager

One of our implementation specialists was great. They were really open, and they listened to exactly...

May 2021
||
(0)
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Director

The solution is a lighter-weight module, but it is a newer module than others that have been there...

May 2021
||
(0)
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Director

The system’s ease of use is a little challenging for some of our folks. Sometimes it is a bit harder...

May 2021
||
(0)
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Director

In summary, Epic has been fantastic. When we customized the system at first, they charged us out the...

Apr 2021
||
(0)
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Director

We had a lot of challenges with the system. It was not sold as promoted. There was a lot of...

Jan 2021
||
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