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Current Time Inside Cache Tag Helper: 11/30/2020 10:27:57 AM and Model.EvProductId = 82755

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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VP/Other Executive

Interfacing and Integration

The vendor's integration is actually their greatest strength.

Feb 2020
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VP/Other Executive

Other Observations & Comments

A lot of the things that we get excited about aren’t really new. MyChart is a big part of the...

Feb 2020
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CIO

Implementation and Training

Epic has a very consistent approach for implementation services and upgrades.

Jan 2020
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CIO

Service and Support

Epic has a consulting arm called Boost Services. Instead of paying for a consultant outside of Epic,...

Jan 2020
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CIO

Relationship

I have scheduled calls with some of the executives, but it would be good for the executives to be a...

Jan 2020
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Director

Interfacing and Integration

The system isn't part of our long-term plans. We will probably be using something else that...

Jan 2020
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Director

Functionality and Upgrades

The vendor is really focused on trying to make the product better, but they lack an understanding of...

Jan 2020
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Director

Functionality and Upgrades

Some areas are pretty straightforward, such as the claims features. But there are real gaps in other...

Jan 2020
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Director

ROI / Cost (care and feeding)

Compared to some of the other vendors' products, Epic's product is reasonably priced. We have some...

Jan 2020
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Director

Other Observations & Comments

My recommendation to others looking at the solution would depend on their needs. If they are a...

Jan 2020
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Director

Future Outlook

We will still be using the product for some of our business. I think that my overall satisfaction...

Jan 2020
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Director

Service and Support

The biggest area of concern for us is that Epic doesn't have staff members who have experience. A...

Jan 2020
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Director

Functionality and Upgrades

The solution gives us a good end-to-end workflow. We are just now beginning to understand the...

Jan 2020
 Helpful

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Director

Implementation and Training

Before we had Epic's system, our folks had to complete their work by using multiple systems. The...

Jan 2020
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Director

Other Observations & Comments

We gained efficiencies with the solution that we didn’t have with our previous operating system. We...

Jan 2020
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Director

Functionality and Upgrades

The CRM tool is lacking in many areas compared to other CRM tools, and that is a sacrifice we are...

Jan 2020
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Director

Other Observations & Comments

The vendor was pretty swift to help us correct any issues for our go-live. The work queues that we...

Jan 2020
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Director

Service and Support

The vendor was pretty great. They came on-site, and there was a lot of preparation in terms of risk...

Jan 2020
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Director

Functionality and Upgrades

I don’t really know a lot about everything behind the scenes, but from a functionality perspective,...

Jan 2020
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CIO

Interfacing and Integration

In the sales process for Epic's CRM tool, Epic promised the complete integration of data. We don't...

Dec 2019
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CIO

Other Observations & Comments

Epic's CRM tool is a little bit behind what the other major CRM applications can do from the...

Dec 2019
 Helpful

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CIO

Service and Support

I have dealt with vendors that don't have a high level of customer service or just treat us like...

Dec 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

By implementing Epic's CRM tool, I have the claims, care management, and health-plan operations all...

Dec 2019
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