Cheers/CRM Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Director

Relationship, Product

Some of the system's most impactful outcomes right now are in the customer service space.

Jun 2025
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Director

Relationship, Product

The key things that go into making me want to maintain a partnership with Epic are tighter...

Jun 2025
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Director

Operations

Epic doesn't provide training. They provide us with training materials that we can relay to our...

Jun 2025
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Director

Loyalty

I know that Epic is still developing features for CRM. There are virtual AI agents who can take...

Jun 2025
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CMO

Operations, Product

Cheers is relatively new. It is the CRM product, so it is above average in terms of its ease of use,...

Apr 2025
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Director

Loyalty, Product

We consider Epic to be our primary source of truth; our goal was to bring everything under Epic's...

Apr 2025
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Director

Loyalty, Operations

Epic was very helpful during the implementation process. We basically scaled back from implementing...

Apr 2025
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Director

Operations

Epic’s training was very solid. They offer web-based training for Cheers, and they have really good...

Apr 2025
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Director

Operations, Product

Prior to implementing Cheers, people just wouldn't document that someone called in; they would maybe...

Apr 2025
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Director

Loyalty, Product

Epic is currently rolling out pieces of functionality for Cheers, and I know we will get to the...

Apr 2025
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Director

Relationship

When Epic is pushing something out, they actually bring developers to us and other organizations so...

Apr 2025
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Director

Loyalty, Product

One of the things about Cheers is that the customer organization has to be an Epic shop. We were not...

Apr 2025
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Director

Loyalty, Operations, Product

Epic is implementing a live chat function. They have some features that are going to be...

Apr 2025
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Director

Relationship, Product

Sometimes, Epic makes Cheers sound easier to use than it seems to the end user.

Apr 2025
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Director

Product

Epic has been great with us. We would go for Cheers again because of the integration. The system...

Apr 2025
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Director

Relationship, Product

Epic is innovative and is always trying to make their product better. We like the back-and-forth...

Apr 2025
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CMIO

Product

The nice thing about Epic's CRM system is that it packages what already exists in another Epic...

Mar 2025
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CMIO

Loyalty, Product

One of our biggest problems is our document management system interface, and Epic is working on the...

Mar 2025
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CMIO

Loyalty, Product

There are a lot of workflows on my wish list for Epic's system. We have a lot of needs. We are...

Mar 2025
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VP/Other Executive

Product

We target customers with Cheers, and the solution is pretty easy for the patients to use. For...

Feb 2025
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VP/Other Executive

Product

The ease of use of Cheers depends on the campaign. For example, the ease of use for the end user may...

Feb 2025
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VP/Other Executive

Relationship

We have been on a little bit of the bleeding edge with Cheers, but Epic couldn’t tell us what a good...

Feb 2025
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VP/Other Executive

Relationship, Product

Since we implemented Cheers, we have seen some huge improvements in our customer relationship...

Feb 2025
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Director

Product

I would like to have easier access for the direct operations leaders to adjust scripting for patient...

Feb 2025
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Director

Product

In terms of the strengths of the product, the data integration of the call center workflow has been...

Nov 2024
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Analyst/Coordinator

Operations

The solution is really easy to use. I have no training issues, and folks get it pretty easily. It...

Nov 2024
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Analyst/Coordinator

Product

With internal and external options, the solution is configurable enough to the point that it can...

Nov 2024
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Analyst/Coordinator

Value

When we went live with Epic, we had an internal call center that was creating messages, so we needed...

Nov 2024
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Analyst/Coordinator

Relationship

There are always updates, and Epic is always trying to make the solution better. If there is any...

Nov 2024
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Director

Operations

My personal experience with the Cheers implementation for our organization was a very good one. We...

Aug 2024
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Manager

Loyalty

We are very happy with the Cheers product and the Campaigns module. Campaigns provides an integrated...

Aug 2024
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Manager

Product

There are opportunities for small enhancements to UI and reporting. Having a bit more transparency...

Aug 2024
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