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EpicCare Ambulatory EMR Comments
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User Commentary

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CMIO

Documenting in the system is easy to do. We have our templates set up to flow easily for our physicians....

Mar 2021
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CMIO

We have all of the patient medical information in one easy-to-find place in the system. I like how...

Mar 2021
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CIO

We have had a couple of glitches with Epic. One of their sizing tools didn’t pan out that well. We...

Feb 2021
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CIO

Epic is really excellent and very straightforward in the sense that they do what they say they will...

Feb 2021
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CIO

Epic is expensive. I would like to see them drop their prices, but that isn’t going to happen. Judy...

Feb 2021
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CIO

Epic needs to make sure that upgrades are done in a way that is reasonable. They have gone to...

Feb 2021
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VP/Other Executive

Epic does a really good job of training our architect team on how to build and code in their...

Feb 2021
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VP/Other Executive

Epic does their best to help us meet regulatory laws and achieve interoperability in clinical areas....

Feb 2021
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VP/Other Executive

The support that we receive from Epic is pretty good, but not perfect. The vendor reaches out to us....

Feb 2021
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Manager

In comparison to other vendors' ongoing support, Epic’s ongoing support is excellent and outstanding....

Feb 2021
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CMIO

Epic did a nice job pivoting to using a remote command center. Where we weren't able to pivot was...

Feb 2021
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CMIO

Systems are better when they are integrated. I haven't run into any limitations in terms of...

Feb 2021
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CMIO

Something that we are dealing with right now pertains to the concepts of phases of care and putting...

Feb 2021
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CMIO

If I were to rate everything again in a year, I believe that my response would be more positive....

Feb 2021
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Manager

Epic is very hands on, they held our hands literally from the time we initiated the contract all the...

Jan 2021
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Manager

Epic is very effective. They are very on top of things. Epic won’t take their foot off us. They make...

Jan 2021
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Manager

We needed Epic to slow down. Their leaders make a lot of decisions and then they are out. There is a...

Jan 2021
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CIO

I love the way that Epic does their upgrades now. They have done really well with quarterly...

Jan 2021
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CIO

The system is expensive, but we get the whole package. We have been able to take upgrades even with...

Jan 2021
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VP/Other Executive

I was really impressed with how Epic responded to COVID-19. When COVID-19 started, Epic stopped...

Jan 2021
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VP/Other Executive

Epic doesn’t have capabilities with regards to those who aren’t patients. It would be nice to see...

Jan 2021
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Manager

We have a really good working relationship with our BFFs. They are very easy to reach whenever I...

Jan 2021
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Manager

Our BFFs and Epic's technical team really help drive a solution. Epic is always engaged, and I have...

Jan 2021
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Manager

As soon as COVID-19 hit, Epic started development and brought in the COVID-19 executive dashboard....

Jan 2021
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Manager

For COVID-19, Epic switched their in-person classes to online classes. I have had multiple people go...

Jan 2021
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Manager

Obviously, learning something new is always difficult, but now that folks are using the system, it...

Jan 2021
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Manager

We will definitely continue using EpicCare Ambulatory EMR. That is nonnegotiable. We have very...

Jan 2021
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Manager

For a lot of folks who have issues with Epic, the issues really come down to Epic being able to do...

Jan 2021
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Manager

Epic's support of patient-centered care is definitely getting better. Epic has heard a lot of...

Jan 2021
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Manager

It is key for Epic to build out the user experience to be simpler. We have so many different options...

Jan 2021
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CMIO

Things with this product are going really well. I don't have much on my wish list because Epic has...

Dec 2020
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Physician

EpicCare Ambulatory EMR is an intuitive system. We have been able to make many customizations.

Dec 2020
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Physician

Support from Epic is very good. They are helpful, supportive, and knowledgeable, and I really do not...

Dec 2020
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CIO

Things are going well on the ambulatory side, but we have run into some confusion. When we went...

Dec 2020
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Analyst/Coordinator

The system has a lot of functionality and can be very customizable, but the customization comes with...

Nov 2020
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Analyst/Coordinator

EpicCare Ambulatory EMR is a great product. The main issue we have is with Epic's certification...

Nov 2020
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CMIO

The vendor is very good at bringing new technology and bringing it in once we are ready to use it....

Nov 2020
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CMIO

The solution is definitely complex, but EpicCare Ambulatory EMR's integration with Care Everywhere...

Nov 2020
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CMIO

The system is complex. It is trying to herd a bunch of users to use the system in the correct way...

Nov 2020
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VP/Other Executive

We would like Epic to focus on technology development. We are always interested in improving the...

Nov 2020
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VP/Other Executive

Epic is constantly pushing out quarterly updates in development to try and improve their product....

Nov 2020
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VP/Other Executive

I like this product for the ease of use for the clinicians and the integration with all of the other...

Nov 2020
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VP/Other Executive

The training is really up to the individual company. We have a policy that we have our people...

Nov 2020
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CMIO

Epic's support is nuanced. They have the BFF structure, and our BFF is fantastic, but trying to get...

Nov 2020
(0)
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CMIO

There is a lot of turnover with Epic's people. I have gotten very good at taking pictures of the...

Nov 2020
(0)
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CMIO

It is up to us to drive a lot of the tangible outcomes. A lot of our success is due to what we have...

Nov 2020
(0)
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CMIO

Epic has been very nice to us during the COVID-19 pandemic by dropping charges. Epic is the best...

Nov 2020
(0)
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CMIO

Epic is so expensive. For an organization of our size, the product is a huge chunk of change. We had...

Nov 2020
(0)
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CMIO

We still don't have smart data elements in the physical therapy module for range of motion. If a...

Nov 2020
(0)
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CMIO

We have affiliated groups that aren't on Epic's platform but aspire to be. We have shown those...

Nov 2020
(0)
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CMIO

Epic has so many orientation options that customers can become disoriented. If I want to look at one...

Nov 2020
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Physician

I have done a lot of training and classes with Epic. I work with providers and the IT team to try to...

Nov 2020
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Physician

In general, EpicCare Ambulatory EMR is probably one of the better products out there because of its...

Nov 2020
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Physician

With the way that EpicCare Ambulatory EMR is set up, there are several ways to do different things....

Nov 2020
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Physician

Epic's executive involvement is pretty high. The executives are accessible to me.

Nov 2020
(0)
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Director

Overall, we have had a very good relationship with Epic and the product we use. Epic's support is...

Nov 2020
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Director

The beauty of the Epic system is that it is integrated. The downside of Epic is that the product is...

Nov 2020
(0)
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Director

Epic definitely charges for everything, but I want to qualify that because I need to give credit...

Nov 2020
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Director

I have heard that a lot of times, the training classes are basic. People learn much more after the...

Nov 2020
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Director

One of the biggest issues is that while Epic's support is very good, the turnover for the support...

Nov 2020
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Director

The system does a pretty good job of supporting patient-centered care. I would like Epic to focus on...

Oct 2020
(0)
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Director

We received initial training from Epic, but it was more generic. There is a benefit to users...

Oct 2020
(0)
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Director

One thing that Epic could improve is the system's ease of use. In Epic's system, there are 10 ways...

Oct 2020
(0)
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CIO

Epic is trying to be responsive to our organization and the needs that we have. Epic guides us in...

Sep 2020
(0)
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CMIO

My boss is not a huge fan of Epic. This individual thinks that people who get software from Epic are...

Sep 2020
(0)
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CMIO

I am interested in knowing how other organizations that use Epic are doing with the quarterly and...

Sep 2020
(0)
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Director

EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.

Sep 2020
(0)
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Director

Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...

Sep 2020
(0)
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Director

Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...

Sep 2020
(0)
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CMIO

Epic is very hands on and proactive. We have regular calls with them, and we have hours of...

Sep 2020
(0)
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CMIO

With Epic, patient care goes across the continuum. When we document medications, allergies, and...

Sep 2020
(0)
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Physician

In terms of the vendor centering the product around patient care, the system is just a little bit...

Sep 2020
(0)
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Physician

The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...

Sep 2020
(0)
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Physician

I would buy the system again. It is part of our organization's strategy. I think there are some...

Sep 2020
(0)
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Physician

The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...

Sep 2020
(0)
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Physician

We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...

Sep 2020
(0)
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Physician

I have to give the system a pretty low score for driving tangible outcomes, especially from a...

Sep 2020
(0)
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Physician

The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...

Sep 2020
(0)
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Physician

We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...

Sep 2020
(0)
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Physician

Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...

Sep 2020
(0)
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Physician

I wish some of the analytics in the system were better and more easily accessible. I wish there were...

Sep 2020
(0)
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CMIO

The software works very well in terms of capturing a longitudinal view of patients with the data...

Sep 2020
(0)
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VP/Other Executive

Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...

Sep 2020
(0)
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VP/Other Executive

Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...

Sep 2020
(0)
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VP/Other Executive

We have PCMHs across the country, and we exceeded our goals there. We actually have performance...

Sep 2020
(0)
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VP/Other Executive

Every EMR vendor needs to continue to work on their ease of use. That needs to be a top priority for...

Sep 2020
(0)
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VP/Other Executive

We are getting ready to undertake a lot of initiatives that have to do with Epic and internal things...

Sep 2020
(0)
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VP/Other Executive

The training is a self-paced thing. There is a cost to it. It is different. I know why Epic is...

Sep 2020
(0)
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VP/Other Executive

Our technical support people from Epic are amazing. We have multiple people assigned to us. One of...

Sep 2020
(0)
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CMIO

I would buy the Epic system again. I think it is heads and shoulders above other systems. The...

Sep 2020
(0)
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CMIO

Epic can charge enough upfront to avoid nickel-and-diming. They have nickel-and-dimed on things in...

Sep 2020
(0)
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CMIO

There are a lot of wonderful tools that need to be customized to actually be usable. I want there to...

Sep 2020
(0)
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CMIO

Epic assisted us during COVID-19, but they were taken by surprise as much as the rest of us. I have...

Sep 2020
(0)
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CMIO

I think the Epic system could be a little slicker on the patient-facing side, but the vendor has led...

Sep 2020
(0)
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Manager

We can't imagine using anything but the Epic system. I spend most of my time on the ambulatory side...

Sep 2020
(0)
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Manager

The vendor is doing a good job of providing new technology to meet our needs. We have a technical...

Sep 2020
(0)
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Manager

Epic's support could use some help in being more proactive across the board. Once we say something,...

Sep 2020
(0)
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Manager

The vendor has been really good about supporting us during the COVID-19 crisis. They have...

Sep 2020
(0)
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Analyst/Coordinator

Epic keeps their promises with an asterisk that they don’t always get things done in the time frame...

Sep 2020
(0)
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Analyst/Coordinator

Epic did a pretty decent job during the COVID-19 crisis. They responded as rapidly as they could...

Sep 2020
(0)
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Analyst/Coordinator

In my position, Epic's system does a great job supporting patient-centered care, but a provider who...

Sep 2020
(0)
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Analyst/Coordinator

I have a number of issues with the Epic updates that we have to take. We used to have to do them...

Sep 2020
(0)
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Analyst/Coordinator

Epic’s training is a pain point. We have to do recertifications every few years now, and those are...

Sep 2020
(0)
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Analyst/Coordinator

We can take the Epic foundation build and put it in production, and it will work, but our end users...

Sep 2020
(0)
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Analyst/Coordinator

I have only seen one rival of Epic's solution, but that system is a hot mess. If we had to choose...

Sep 2020
(0)
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Analyst/Coordinator

For my end users, I would rate Epic's solution very high for ease of use. I customize the system,...

Sep 2020
(0)
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Analyst/Coordinator

Our ambulatory team is extremely lucky when it comes to the support for Epic's system. We have a few...

Sep 2020
(0)
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Analyst/Coordinator

I would rate Epic really low in terms of being proactive because it is their job to be reactionary.

Sep 2020
(0)
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Analyst/Coordinator

Epic does a good job with executive involvement. I don’t even know the person I have been involved...

Sep 2020
(0)
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Analyst/Coordinator

My satisfaction with Epic over the next 12 months will most likely stay the same. My tech support...

Sep 2020
(0)
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Analyst/Coordinator

My top priorities for Epic’s system are the ease of use and the product working as it is supposed to...

Sep 2020
(0)
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CMIO

The Epic package is pretty substantial, and then there are some additional add-ons that we pay for....

Sep 2020
(0)
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CMIO

The content and the upgrade process could probably be a little better.

Sep 2020
(0)
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CMIO

Epic is outstanding with their ongoing support. The vendor has been very supportive during the...

Sep 2020
(0)
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Director

Epic’s support through the COVID-19 crisis has been good. We meet with an Epic analyst on a regular...

Sep 2020
(0)
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Director

In terms of the system supporting patient-centered care, there are aspects of our work that we have...

Sep 2020
(0)
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Director

There are some aspects of the system that are somewhat intuitive. Other things can be found in...

Sep 2020
(0)
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Director

When it comes to the current functionality meeting our needs, we still definitely need the regularly...

Sep 2020
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Director

In terms of proactive service, it feels like we are always a little reactive. There might be an...

Sep 2020
(0)
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Director

The problems we have had during the COVID-19 pandemic haven't been related to the Epic system. They...

Sep 2020
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Director

The only way the product produces a hindrance around patient care is when people are focused on...

Sep 2020
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Director

Epic does keep their promises. I suppose there are some promises that are made to people that I...

Sep 2020
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Director

The upgrades to the product have gotten better over time. They used to be more problematic. The last...

Sep 2020
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Director

The vendor's phone and web support is pretty good. We have a really good IT department and a lot of...

Sep 2020
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CMIO

I haven't noticed nickel-and-diming with any of the vendors we use. Epic's system is an expensive...

Sep 2020
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CMIO

The ambulatory EMR is the same thing as the inpatient EMR, although there are competitors whose...

Sep 2020
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Physician

I find the system to be very usable, but I am also a pretty computer-literate person. I definitely...

Sep 2020
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Physician

With our quarterly update cycle, electronic learning is available for the providers. There are...

Sep 2020
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Physician

The biggest strength of the system is the amount of customization at the individual provider level....

Sep 2020
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Physician

When it comes to the things I am exposed to, Epic's training is good. Due to the upgrade cycle, some...

Sep 2020
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Physician

The training resources are pretty good. In our system, there is not much provider exposure to...

Sep 2020
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Physician

The implementation services seem good, but I am not directly involved in the implementation work for...

Sep 2020
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Physician

A weakness is the robustness of features. Overall, the basic things are there. For specific things,...

Sep 2020
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Physician

The system’s strengths are its flexibility and the ability to customize things. We have been able to...

Sep 2020
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Physician

It is a little difficult to follow chronic issues in children over time, so there isn't necessarily...

Sep 2020
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Physician

The system's ability to support our integration goals is pretty good but not perfect. The things...

Sep 2020
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VP/Other Executive

The vendor has continued to develop, but things are changing so rapidly in healthcare. The vendor...

Aug 2020
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VP/Other Executive

I would like for Epic to focus on the price of the product, tangible outcomes, and technology.

Aug 2020
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VP/Other Executive

The vendor doesn't really do much training. They do with upgrades, but we really had to build the...

Aug 2020
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VP/Other Executive

I really like the vendor's support. With some of the new regulatory requirements, the vendor starts...

Aug 2020
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Physician

Everything that Epic has done due to COVID-19 has been free. That has been really good of them.

Aug 2020
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Physician

The Epic system is the best of the crowd, but it isn't good enough. Compared to the other EHRs out...

Aug 2020
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Physician

Epic uses the train-the-trainer model for their frontline training. They have lots of training for...

Aug 2020
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Physician

I would like there to be better usability, and I would like Epic to use AI to help with that...

Aug 2020
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CMO

The beauty and also the beast of Epic is that they allow a fair amount of user flexibility, but the...

Aug 2020
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Analyst/Coordinator

I haven’t really had a lot of issues with Epic’s system. When we do have an issue, our IT department...

Aug 2020
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Analyst/Coordinator

The only issue that I have with Epic is that there are 10 ways to do one thing. People are confused...

Aug 2020
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CMO

With Epic, the original rollout was awesome, and the subsequent upgrades were good. We are a fairly...

Aug 2020
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CMO

Epic has a pretty robust full-service product. Nickel-and-diming was part of the challenge with our...

Aug 2020
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CMO

When working with places that are also using Epic, the integration and interoperability are really...

Aug 2020
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Manager

When an organization is initially implementing EpicCare Ambulatory EMR, they need to understand that...

Aug 2020
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Manager

The reason I rate Epic low for training is that the training should be focused on clinical care....

Aug 2020
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Manager

With COVID-19, there is a lot of required reporting, and Epic's ability to adapt and support us in...

Aug 2020
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Manager

Epic is stale in terms of delivering new technology. I would still recommend them, though. The...

Aug 2020
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Manager

Epic is very big, and they wield a lot of power and clout. I am not sure that their focus is on...

Aug 2020
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Manager

The information on the ambulatory side for determining the status of screens, the checkups, and the...

Aug 2020
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CIO

Epic doesn't nickel-and-dime, especially considering the COVID-19 functionality that they gave us...

Jul 2020
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CIO

The product would be easier for end users if the vendor took a step back and really looked at how...

Jul 2020
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CIO

We are working on a couple of integrations with the Epic system, and they have been seamless and easy....

Jul 2020
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CIO

I don't think my satisfaction will change much over the next 12 months. If there were a better...

Jul 2020
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CMIO

We learned that following Epic's advice during the implementation was a very good practice. When we...

Jul 2020
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CMIO

I noticed that when we implemented our ambulatory EMR, the environment was very different from our...

Jul 2020
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CIO

Throughout COVID-19, Epic was really responsive and did a really good job of communicating things...

Jul 2020
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CIO

The updates come so fast now. I can't keep up. Epic does quarterly releases, but we are behind, so...

Jul 2020
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Manager

EMRs are very much used for billing purposes, and sometimes there are redundancies within workflows...

Jul 2020
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Manager

Epic has a closed system. Epic is very guarded in terms of sharing data with others in order to make...

Jul 2020
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Manager

Vendor relations ultimately come from the top down with Epic and are very much a corporate policy...

Jul 2020
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Manager

Epic’s system is cost prohibitive. Getting it on our own is a huge expense. We don’t see a lot of...

Jul 2020
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Manager

We have had some things rolled out via Epic that have been useful, but it would have been nicer to...

Jul 2020
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Manager

Epic did a really good job of explaining things during their implementation, and upgrades are smooth...

Jul 2020
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Manager

A closed environment causes some problems. There is some interfacing that can happen, depending on...

Jul 2020
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Manager

Our organization chose Epic because they are the industry leader. The solution essentially works as...

Jul 2020
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Manager

The system is very complicated. The nice thing is that there are portals to everything. We can get...

Jul 2020
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Manager

Epic has a very robust support team that can usually solve issues for us pretty quickly.

Jul 2020
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Manager

Epic drives tangible outcomes well. I may be a little too philosophical about why I don't score them...

Jul 2020
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Manager

In a vacuum, I may not be as likely to recommend the system. But I would absolutely recommend it...

Jul 2020
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CIO

Epic went from being a nice company to work with to being a behemoth. I think this past year was the...

Jul 2020
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Physician

Our EMR is a decent system with a lot of great things. The main problem with it is that it isn't...

Jun 2020
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Physician

The EMR requires too many clicks to get around. That is one thing my physicians complain about.

Jun 2020
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Physician

Epic's support people do a good job. They are right there helping us with anything we need.

Jun 2020
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CIO

We do okay with Epic. The system isn't perfect. We had another vendor’s system, and we owned the...

Jun 2020
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CIO

Epic doesn’t nickel-and-dime. But in terms of receiving our money’s worth, Epic is too expensive.

Jun 2020
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CIO

I think Epic is easier to deal with than other vendors, even though they have a lot of green people...

Jun 2020
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Director

With COVID-19, Epic has been impressive in helping us bring up things rapidly. Epic's system is now...

Jun 2020
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Director

We have regular calls with our BFF and regular meetings with Epic. Epic is staying very connected...

Jun 2020
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Director

Some of Epic's models are not exactly valid yet. They really have to be tested and tweaked, and some...

Jun 2020
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Director

The product is definitely part of our long-term plans. We have invested a lot of money into the...

Jun 2020
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Director

The Epic implementation team was really useful, but in the end, we had to do our own research and...

Jun 2020
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Director

There are fewer complexities in Epic's ambulatory EMR, and that makes the ease of use better than...

Jun 2020
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CIO

We recently went live with the product, so there has been a flurry of activity. We had a very smooth...

May 2020
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CIO

The orders on touch results still integrate, and that isn’t any worse than what we previously had....

May 2020
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CIO

Epic is the only viable game in town. They are not perfect, but they are the most viable. I would...

May 2020
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Director

Epic does a lot of upgrades. They don't charge for every little thing, but when we want to modify or...

May 2020
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Director

During the training, my team members had good experiences, and they learned a lot. Epic's training...

May 2020
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Director

Epic's system is very user friendly. The patient information is presented very well visually, and we...

May 2020
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Analyst/Coordinator

We get software updates from Epic every week about COVID-19. Epic has built a registry to help us...

May 2020
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Analyst/Coordinator

Overall, I think everyone is pretty happy with the Epic system. I wasn't very involved before we had...

May 2020
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Analyst/Coordinator

Epic definitely caters to the hospital side. They sell to hospitals and not to individual providers....

May 2020
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Analyst/Coordinator

The education program for the training staff and IT folks is good. The vendor could probably do a...

May 2020
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Analyst/Coordinator

It isn't easy for me to say whether we are getting our money's worth for what we write checks for....

May 2020
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Analyst/Coordinator

During the COVID-19 crisis, Epic has been doing a lot of releases, so I would say that they are...

May 2020
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Analyst/Coordinator

Epic's training is a very point-and-click model. It isn't about why people are doing things. Even...

May 2020
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Analyst/Coordinator

For registration-based people, the EMR can be intimidating. The ambulatory EMR is a little clunkier...

May 2020
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Analyst/Coordinator

Epic doesn't promise very much. We get what we get, and things are done in Epic's way. They charge...

May 2020
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Analyst/Coordinator

Epic's product is very expensive for what it does on the revenue side. I have heard that clinical...

May 2020
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Analyst/Coordinator

Epic provides the opportunity to get new technology, but it is very complicated to have the right...

May 2020
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Physician

Overall, every provider at our facility has been able to find an effective way to practice with...

May 2020
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Director

I sometimes feel nickel-and-dimed, but I don’t think Epic really nickel-and-dimes us. Sometimes they...

Apr 2020
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Director

The product works well and has a lot of configuration options. The organization chooses how they...

Apr 2020
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Director

The product can integrate, but that requires some configuration building. The product is not out of...

Apr 2020
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Director

I would recommend the product. It just depends on the organization's needs and who they are. The...

Apr 2020
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Analyst/Coordinator

We are deep into the Epic platform. We can't get rid of it, so we would have to buy it again. We are...

Apr 2020
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Analyst/Coordinator

Epic's system is big. It does some things well, and it is very well integrated. There are some...

Apr 2020
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Analyst/Coordinator

We have had to become our own internal experts. We get our training from ourselves. We have to...

Apr 2020
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Analyst/Coordinator

We are disappointed with the reporting. It is extremely complex to get around the reporting. We...

Apr 2020
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Analyst/Coordinator

When we keep things within Epic's closed system, everything works. Epic wants to be proprietary and...

Apr 2020
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Analyst/Coordinator

Epic's system is pretty robust and stable. Usually, if the system goes down, it goes down because of...

Apr 2020
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Director

With the COVID-19 crisis, the vendor is being proactive and trying to anticipate and facilitate our...

Apr 2020
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Director

For the most part, Epic keeps their promises. If they can’t, they certainly let us know. Once they...

Apr 2020
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