EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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Loyalty, Relationship
I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....
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Product
Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...
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Product
I like that the system is fully comprehensive. We have very few third-party applications because we...
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Relationship, Product
Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...
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Loyalty
We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...
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Loyalty, Operations, Product
I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...
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Loyalty, Product
Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...
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Relationship, Product
I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...
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Relationship
Epic's executives are really engaged. They definitely want to know what their customers are thinking...
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Value
We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...
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Operations
Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...
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Product, Value
With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...
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Relationship, Product
Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.
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Product
Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...
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Relationship
Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...
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Product
I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...
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Operations
A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.
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Culture, Relationship
Epic needs to be more transparent about the criteria for early adopters.
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Operations, Product
The experience in the system is good; however, the system is not always as user friendly as...
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Value
We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...
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Product
I like the eligibility part of the system. It picks up insurance companies below our radar that are...
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Relationship
The vendor keeps their promises, though we may not like their answers.
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Operations, Product
The integration with Epic was tough at first. Combining our established patients into the system was...
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Operations
Epic tries to stay on top of things as far as new technology goes, and they do well with training.
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Product
I was able to do more with our previous system in terms of making updates and correcting things that...
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Product
With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...
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Operations, Product
For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...
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Loyalty, Relationship, Product
I have been using Epic's software for many years, and it seems to evolve and improve for better...
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Loyalty
I know people who are switching over to Epic, and I tell them to just be patient and that they will...
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Product
EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...
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Product
EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...
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Relationship, Operations
I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...
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Relationship, Product
Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...
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Product, Value
The product is rather expensive, and it is really designed for an office in the 1990s. The product...
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Operations
We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...
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Product
I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...
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Loyalty, Product
Something that would help with immunization reconciliation would be to make it possible to update...
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Operations, Product
There is definitely a learning curve with the EHR, and there are a lot of different ways to do...
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Relationship
The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...
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Relationship
There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...
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Relationship, Product
One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...
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Relationship
Epic is very transparent about what they are working on for a particular product. They tell us about...
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Value
Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...
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Relationship, Product
Epic doesn’t like to integrate their product with things that they already offer in-house. But I...
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Product
Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...
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Value
I would not buy the product again because I'm guessing that I can probably get something that fits...
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Operations
In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...
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Relationship
One thing I like about Epic is that they provide us with a specific technical person. We don't just...
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Operations
Epic does a good job of sending their developers out and understanding the workflows of their...
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Relationship, Product
Epic's documentation has gotten immensely better over the last few years. I hope the vendor...
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Product
EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...
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Relationship
Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...
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Value
EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...
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Product
No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...
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Relationship
Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...
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Relationship, Value
Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...
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Relationship
We have people who have been assigned to us for a long time, and we have had a good relationship....
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Relationship, Operations, Product
I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...
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Product, Value
Some outcomes we have been able to see with the product are how many minutes providers are spending...
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Relationship
Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...
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Operations, Product
Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...
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Relationship, Operations
My team has a recurring meeting set up with our Epic education technical services person. We are...
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Product, Value
Once people get the hang of the system, it isn't too bad. The system's integration has been great...
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Relationship, Product
Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...
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Relationship
Epic's web support can take a while. Their support calls are good though. The things we put in...
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Value
EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...
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Operations
Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...
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Product
There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...
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Product
There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...
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Relationship, Product
Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...
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Product
Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...
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Operations, Product
Integration with our ePrescription tool was very difficult. That is something that every Epic...
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Operations
Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...
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Product
One thing that has been difficult about the system's ambulatory side is that we have an impact...
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Operations
The system's ambulatory side works pretty well. Our initial training was outstanding.
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Culture, Value
Generally, Epic does a pretty good job with their charging and licensing model.
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Relationship, Product
Epic does a fantastic job of maintaining their system and creating a very stable and reliable...
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Relationship, Product
Epic has done a really good job of helping remove some of the third-party application requirements...
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Relationship
On the technological and application sides, the service is proactive for sure. Epic will sometimes...
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Relationship, Product
The ambulatory product is really good. Epic spends a lot of time and energy on the continued...
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Product
We are already very satisfied. I think it is really hard for Epic to move the needle drastically...
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Operations
Based on my experience with the implementation, I am very satisfied. No one is perfect, so there are...
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Product
Interoperability is a big word in general. Epic does a really good job when we think about the...
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Relationship
I like Epic’s model of assigning account executives and BFFs so that we know who to go to for...
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Loyalty, Product
The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...
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Product
For the most part, our users love the system's workflows because they can just log in to the system....
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Relationship, Product
Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....
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Product
Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...
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Loyalty, Relationship
Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...
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Relationship
Epic doesn’t keep all of their promises, but they do a good job. Things are not perfect by any...
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Operations
We use a low-maintenance module in the system, but we don't have a lot of IT staff that are familiar...
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Culture, Operations, Product
There are some things I would like to change, but the product works as promoted and is fairly easy...
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Product
Some upgrades seem to have been better than others, but sometimes when we have upgraded, things have...
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Relationship
Sometimes there are internal things that our IT team helps with in terms of tickets and support....
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Relationship, Product
Epic is very proactive and forward. The service has been positive. The vendor has done a good job...
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Product
Some of the challenges with EpicCare Ambulatory EMR are with specialty practices and what the vendor...
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Product
EpicCare Ambulatory EMR is not as intuitive as it could be for registration on the front end. The...
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Loyalty, Product
Epic's EHR is the best EHR available right now. Competing systems just aren't as streamlined or...
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Relationship, Product
Epic does a lot of work to make their integration piece really easy to use. Other EHR vendors don't...
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Operations
Epic has a reputation for telling users one thing, but when they go to the implementation, they find...
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Relationship, Operations
Epic has always been there with us every step of the way for implementations and upgrades. We have...
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Product, Value
Epic's system reduces pain points and helps us bring the organization to what we are looking for. It...
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Relationship, Operations, Product
We would like to see more granularity around data sharing and interoperability than there is today...
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Operations, Product
Epic has such a large system that sometimes people get lost in terms of knowing which way to do...
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Product, Value
Epic's EHR is very expensive, but in the end, the EHR is so pervasive on a national scale that it is...
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Product
We usually anticipate Epic’s upgrades, but most of the time, the upgrades have an unanticipated...
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Value
Every time there is an upgrade, there is an unanticipated tweak needed. Furthermore, I feel like...
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Relationship, Product
Under our healthcare umbrella, many post-acute services include hospice and primary care. Because of...
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Product
The likelihood of my recommending Epic depends on the interest of other organizations. Many things...
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Product
Many aspects of Epic's system are intuitive. Because things are displayed on one chart, that enables...
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Product
Some components of the product that has benefited us are its integration with other healthcare...
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Product
Whether Epic delivers new technology to meet our needs is dependent upon settings. There is a...
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Product
There are things that Epic does extremely well, but the product’s volume of information and...
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Loyalty, Relationship
Epic keeps their promises, and they are moving quickly to add things and innovate.
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Product
The system makes it difficult to deal with newborns because it relies on features that newborns...
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Loyalty, Product
The system has a lot of fragmented things that require us to go to multiple places to do the work we...
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Operations
Epic does their best to educate users about new features with their updates. However, a lot of the...
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Product
The product does a very good job of meeting our needs, but some functionalities require development,...
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Relationship
Epic's greatest strength is that they are very invested in hearing their customers' voices,...
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Relationship
The UserWeb, a resource that any Epic customer has access to, is a great tool. It is a great...
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Operations
The training that Epic provides for our staff on the application side and the technical side is very...
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Relationship, Product
Epic can be a little simplistic in how they think healthcare operations work. Sometimes, what they...
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Product
Many years ago, system crashes were very common. Based on our experiences, Epic's system has come a...
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Relationship
The vendor's support people do a good job. Sometimes, they are a little delayed when it comes to...
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Product, Value
I would tell others that EpicCare Ambulatory EMR is an immensely detailed and comprehensive medical...
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Culture, Product
EpicCare Ambulatory EMR does what Epic says it is supposed to do. The system interacts a bit with...
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Product
I am not a big fan of Epic, but it could be that if I tried something else, I would like Epic...
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Operations
It is hard to say how good Epic’s training is, and I don’t know how much of that is just because of...
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Relationship, Product
There are things we need from EpicCare Ambulatory EMR that we are often told it can’t do. However, I...
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Product, Value
EpicCare Ambulatory EMR is so complicated. We spend more time with the EMR than we spend with...
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Product
We can make EpicCare Ambulatory EMR look however we want. It is very customizable, almost to a...
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Product
There are so many moving parts to EpicCare Ambulatory EMR that the learning curve is pretty steep initially....
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Operations
We didn't know what we didn't know. My recommendation for anyone on a journey with Epic is to push...
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Relationship
The level of service that we receive from Epic is consistent. They are continuing to develop their...
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Relationship, Product
Epic is figuring out better ways of allowing customers to take advantage of the features that they...
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Relationship, Product
Epic needs to figure out a better way to help clinicians manage In Basket to facilitate workflows....
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Product
EpicCare Ambulatory EMR meets all our needs and is a better product than what we had before.
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Relationship
As an organization, Epic is very knowledgeable about what they have and what their plans are. The...
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Operations
Epic’s training isn’t awful; it is very robust, but there needs to be some improvement. We leave...
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Relationship, Product, Value
Working with Epic has moved our metrics in a very positive way. We have really been making some changes....
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Relationship, Product
The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...
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Loyalty, Product
One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...
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Product
There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...
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Product
Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...
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Product
Some other health systems near us also use Epic, so the Care Everywhere functionality is really...
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Product
Newer functionality in the system and things like the patient portal have really advanced. We aren't...
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Product
I like Epic’s integration. We were using a different telehealth product that we integrated with...
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Loyalty, Relationship, Product
Epic could improve the product by helping us deal with changes that are brought on by having more...
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Operations, Value
Epic gets the job done. We really have no other choice because it is expensive to implement a new...
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Loyalty, Product
Epic is working on automatic scribing or virtual dictation. That is definitely something that is...
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Product
Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...
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Product
A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...
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Relationship, Product
I have seen upgrades and clarity reports that Epic has been able to create that have been helpful....
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Product
Sometimes things that have to do with infection statuses and isolation statuses don't cross over...
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Loyalty, Product, Value
There is still an opportunity to improve the integration of the Epic system. I would like to see...
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Product
I would tell a peer considering Epic that the biggest benefit is the fact that Epic's system is in a...
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Culture, Value
Epic didn’t avoid charging for every little thing when we first began, but it may have had to do...
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Operations, Product
With each of the upgrades, Epic's system does become easier to use. However, a lot of the upgrades...
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Product
EpicCare Ambulatory EMR does a good job of making health maintenance topics easy and apparent. Those...
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Product
The vendor could improve interventional procedural orders in the ambulatory space. If I were to...
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Loyalty, Product
There's a lot of new functionality we're looking to get deployed within the EpicCare Ambulatory...
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Loyalty, Product
There's a lot coming out in workflow optimization from Epic; they're focused on that optimization...
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Product
We are able to put information right into the system and right into the patient's chart. The EMR is...
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Value
Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....
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Relationship, Operations
Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....
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Relationship
Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...
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Operations
There is so much in how the system is implemented that impacts how it actually works, and I don't...
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Relationship
To request support from Epic, I need to go through the Epic analyst that supports the application...
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Relationship, Operations, Product
There have been upgrades that Epic has pulled back because there were other things we needed to...
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Operations, Value
It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...
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Relationship, Product
Epic does two things that have bugged me for a long time, and they haven't been fixed. The first...
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Loyalty, Product
I would like to see another user interface that is modern. Everything I see from Epic, including...
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Product
The thing that strikes me with EpicCare Ambulatory EMR is that it is an incredibly reliable system...
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Product
I don't understand some of Epic’s workflow decisions and the duplication that doesn't transmit to...
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Product
The product’s reading navigation and the time to complete tasks are a long way off compared to...
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Operations
I would like to see Epic revamp their train-the-trainer program or their training recommendations,...
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Product
There are subtle changes with every upgrade, like buttons moving around. Those changes can take some...
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Relationship
Epic is very easy to work with. They are very responsive. When we need support, it is there...
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Operations, Product
There are a lot of different ways to do a lot of different things, so sometimes people get lost, or...
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Operations, Product
Epic provides tip sheets, and they have a playground environment, which is nice because we can go in...
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Product
EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...
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Product, Value
The system helps us see problems and measure how we are doing against others. I would like to see...
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Relationship
When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...
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Relationship, Product
Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...
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Product
I would like to make a note about pushing Epic on their mobility tools, especially during the...
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Product, Value
The product’s clinic workflow and standardization as well as integration with charging from a...
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Product, Value
The product is very heavy in terms of clicking and navigating. There are 50 million ways to do the...
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Product
One strength of the product is its performance, such as navigation speed and response time. Those...
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Product
We would like to see improvement in the integration of the payer plan authorizations.
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Relationship
I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...
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Relationship
Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.
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Product
Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...
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Product
The product integrates really well with Epic's inpatient EMR. That is nice; the integration gives us...
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Operations, Product
The product is very easy to use. I work in the background, and I have a lot of complaints, but...
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Relationship
Epic is very reactive. The teams that help us don't seem like they have worked in pharmacy settings....
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Relationship, Product
Epic is very slow to update and upgrade things. The vendor tells us what they have, but the vendor...
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Relationship, Product
We make a lot of suggestions, and it can take years for something minor to be rolled out. The vendor...
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Relationship
We have met with a lot of Epic’s people, and the vendor has seemed willing to develop what we have...
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Product
If we do something in one section of the product, we want to be able to move it on to the other...
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Product
I like how customizable the product is. My infection prevention home page isn't the standard home...
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Loyalty
The biggest point we have with EpicCare Ambulatory EMR is the integration and seamless patient...
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Relationship, Product
EpicCare Ambulatory EMR meets some of our needs but definitely not all. There have been instances...
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Product, Value
We have definitely seen patient-facing and financial improved outcomes. From a clinical perspective,...
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Loyalty, Loyalty, Relationship, Relationship
Epic has a vision of where they are going, and they are constantly showing us things that are new.
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Relationship, Product
Epic is continuing to invest a lot of resources in becoming a one-stop shop and integrating with...
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Relationship, Operations, Product
Epic has moved to a quarterly upgrade process. There is a lot of work associated with getting...
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Product
There are a lot of things to use within the platform, like many different choices, menus, and...
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Loyalty, Relationship, Product
Epic needs to work on video visits, eConsults, and other things to continue to evolve the platform...
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Loyalty, Relationship, Product, Value
Epic is very focused on continuing to evolve their platform. They have gotten a lot of market share...
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Relationship
We use Epic’s portal to access support resources. They have built it out pretty well. We don't get a...
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Relationship, Product
We, as an organization, have direct access to upper-level decision-makers at Epic.
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Relationship, Product
Even if Epic is not the fastest when it comes to getting new functionality, we recognize that we are...
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Relationship, Operations
We have Epic resources that we can contact when we are doing upgrades and implementations. If there...
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Operations
There was a large effort when we first went live with Epic to get people on board, credentialed, and...
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Product, Product, Value, Value
Our overall experience with Epic has been positive. One of the best or most significant benefits is...
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Relationship, Relationship
Epic is very proactive in engaging their clients and helping to design or improve usability. Epic...
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Relationship, Relationship
We generally work with Epic’s technical support team on issues. What we have found in working with...
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Relationship, Relationship
The greatest source of frustration for our providers is their in-basket management. Epic’s technical...
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Value, Value
We know the Epic EMR is more expensive than other tools out there now, but Epic counters that cost...
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