EpicCare Ambulatory EMR
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Aaron Gleave
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User Commentary

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CMIO

One of the benefits of using EpicCare Ambulatory EMR is the overall integration piece. Epic brings...

Jul 2022
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CMIO

We pay a lot of money for EpicCare Ambulatory EMR, but we have been able to be really successful....

Jul 2022
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CMIO

We have representatives for each of Epic’s modules, and they have given us way better support than...

Jul 2022
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Director

If someone talked to our CIO, our CIO would say they get very good support. From an IT standpoint...

Jul 2022
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Director

I am very efficient at using Epic's system. I have built a lot of workarounds. The most important...

Jul 2022
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Director

The HITECH act of 2009 gave the big vendors all the advantages and defined interoperability that...

Jul 2022
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VP/Other Executive

Epic’s upgrades are somewhat annual, but historically every upgrade results in an unintended outcome...

Jul 2022
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VP/Other Executive

The ease of use varies depending on the end user, and sometimes the users have different abilities...

Jul 2022
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VP/Other Executive

A hefty expense is associated with getting Epic's system.

Jul 2022
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CMIO

Epic is aware of this, so it is not a blind spot, but there are so many different ways that users...

Jul 2022
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CMIO

For the most part, we have a wonderful partnership with Epic. They are very responsive, and they...

Jul 2022
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CMIO

We have been successful with the implementation services that Epic provides. As far as training...

Jul 2022
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CMIO

There is always going to be a little room for Epic to improve on different needs. Epic tries to be...

Jul 2022
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Director

We have looked at all of the EMRs. Epic is the best of a bad breed. They are better than Cerner, and...

Jul 2022
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Director

It would help folks out a lot if Epic were to clean up some of their basic workbench reports and...

Jun 2022
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VP/Other Executive

In terms of interoperability, our challenge is not that Epic can't make their system interoperable....

Jun 2022
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CMIO

Epic releases a version every quarter, so it is a struggle to keep up with upgrades.

Jun 2022
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Manager

The end-user experience is generally pretty good. When we do ask for things, the vendor gets those...

Jun 2022
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Analyst/Coordinator

EpicCare Ambulatory EMR integrates too much. We have all kinds of things that people are doing with...

Jun 2022
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VP/Other Executive

We wanted to have a single solution rather than using multiple separate vendors. The decision was to...

Jun 2022
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VP/Other Executive

Epic has been excellent; they bring so much to the table compared to our previous vendor. The...

Jun 2022
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CIO

We continue to struggle with data comparability and the way that Epic's systems play with other...

Jun 2022
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CIO

Like other software companies, Epic's purpose is to make software and money. The purpose of my...

Jun 2022
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VP/Other Executive

Epic is great at training analysts, but I still don't think the training is perfect. The vendor...

Jun 2022
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VP/Other Executive

In the past when we used another EMR, we were unsuccessful at implementing the EMPI software. Since...

Jun 2022
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CMIO

We would choose Epic's system again, but it is a very complex and expensive product. We love its...

Jun 2022
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CMIO

We have changed a lot of our training to mirror Epic's training because Epic's training is so...

Jun 2022
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CMIO

Epic has adopted a proactive notification process. They are now very good about notifying us of...

Jun 2022
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CMIO

Like everything else, the more that people use the system's inteface, the better they know it. The...

Jun 2022
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CMIO

The solution provides a good assortment of functions for our patient specialties. It also presents...

Jun 2022
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CMIO

I appreciate the system's extensions. We have done a lot of configurations with the system. The...

Jun 2022
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CMIO

The training materials Epic puts out are great, but when the vendor is training, they identify ten...

Jun 2022
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CMIO

Epic is pretty good about reaching out to and staying connected with us.

Jun 2022
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Director

The benefits of the system for providers are the system's ease of use and the access the system...

Jun 2022
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Director

The training component could use improvement. The EMR is a complex system, and having very thorough...

Jun 2022
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CIO

Epic generally avoids nickel-and-diming, and we are definitely getting our money's worth, but there...

Jun 2022
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CIO

We have regular meetings with a member of Epic's leadership, and that has been really valuable for us....

Jun 2022
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VP/Other Executive

The executive involvement with Epic is probably a little less than what we have with other vendors,...

Jun 2022
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VP/Other Executive

Epic's system is by far the best when compared with the other EMRs that I work with on the periphery...

Jun 2022
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VP/Other Executive

The process for using the system is pretty good. Once in a while, we find a piece of information is...

Jun 2022
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Director

There are a lot of different ways to get things done in the system. That can sometimes make things confusing....

Jun 2022
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Director

The solution has a much better design than other EMRs. We spent a long time looking at other EMRs,...

Jun 2022
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Director

My only major criticism of the system is with Honor Roll. That is a program that Epic offers that...

Jun 2022
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Manager

With Epic, the charges are all very clear. There is the up-front cost and the recurring cost, but we...

Jun 2022
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Manager

The EMR’s downfall is that there are multiple ways of doing things. The providers can find what...

Jun 2022
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Manager

Epic is proactive, especially with things like COVID-19; they were ready before we were with new...

Jun 2022
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Director

The product is very expensive, and it is expensive because Epic is the top vendor in the industry....

Jun 2022
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Manager

Epic could have a more effective, robust workflow and training on use cases so that we can...

Jun 2022
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Manager

Epic has a request process where we can upload our ideas somewhere and people can vote on the ideas...

Jun 2022
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Manager

The product has a learning curve, but that learning curve isn't too difficult.

Jun 2022
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CIO

Our clinics aren't the biggest fans of the workflows within the product. There is still a learning...

Jun 2022
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Director

EpicCare Ambulatory EMR delivers tangible results. It is expensive, and there are a lot of things...

Jun 2022
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Director

Epic needs to streamline a lot of the processes that they have built into the system. There are...

Jun 2022
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CIO

Our end users feel that they lost a little bit in their workflow on the ambulatory side. They aren't...

Jun 2022
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CIO

When we do an upgrade with Epic, our downtime averages 40 minutes, and we can't complain about that...

Jun 2022
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CIO

The product's app is really awesome. It gives a lot of power to the patient in terms of getting...

Jun 2022
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CIO

Epic could look at some of the workflows and see how they could apply to different ambulatory...

Jun 2022
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VP/Other Executive

Because of COVID-19, training for EpicCare Ambulatory EMR is all done remotely or through a tip...

Jun 2022
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VP/Other Executive

We page our doctors using a different system, and I would like to have that functionality in...

Jun 2022
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Director

The ambulatory experience has always been solid. We know a lot of people at Epic. We get proactive...

Jun 2022
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CNIO

Epic is obviously the leading EMR vendor in the country. They are proactive, and they seem to be...

Jun 2022
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Manager

Epic's system is never going to be an EMR that tries to capture all specialties and functionalities....

Jun 2022
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Manager

My level of satisfaction with Epic’s support depends on the person I get on a specific day.

Jun 2022
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Manager

For people who have used other EMRs, there is a big difference with Epic's EMR. We need a lot of...

Jun 2022
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Director

We would like to have more messaging and reminder capabilities within the product. We want a simple...

Jun 2022
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Director

We have been going back and forth for several weeks with Epic as we have been tossed around their...

Jun 2022
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VP/Other Executive

Epic does what they say that they will do. Things always go really well when we roll their systems out....

Jun 2022
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VP/Other Executive

The solution is expensive. I wish that Epic could bring their costs down.

Jun 2022
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VP/Other Executive

Epic's systems aren't known for integrating with other vendors' systems. It would be better if...

Jun 2022
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VP/Other Executive

The vendor could improve their training and support. EpicCare Ambulatory EMR isn't an easy system to...

Jun 2022
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Manager

Epic’s strength is that they are doing their best to deliver a product that is patient-centric while...

Jun 2022
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Manager

Epic has a great active-user web. Epic does a lot of webinars. They make the technology as open as...

Jun 2022
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Manager

Having more standard workflows in Epic's system would make things better. I know everyone wants...

Jun 2022
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Manager

When Epic comes out with upgrades, they have an opportunity to focus on what is really going to...

Jun 2022
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Analyst/Coordinator

For training purposes, we have our own Epic trainers. Training in Epic's system might be confusing...

Jun 2022
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Analyst/Coordinator

Epic's system is very rarely down, and if there is something going on, we know ahead of time that...

Jun 2022
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Analyst/Coordinator

Epic is not that accessible on the phone; they want us to send a ticket or an email. Epic seems to...

Jun 2022
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Manager

During the implementation, we got the best analysts that Epic had. After go-live, Epic kept those...

May 2022
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Manager

I don't think an organization can do a big bang implementation in a short time period and work from...

May 2022
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Manager

During the product’s implementation, Epic turned all the reports on, said they were good to go,...

May 2022
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Manager

If a physician creates a referral for a patient, they create an order, and that goes to a work...

May 2022
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Manager

We are happier with Epic's system than we were with our previous product, but we have a lot of work...

May 2022
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Manager

Epic has a really good support model. Epic will tell us what their product's feature set is and what...

May 2022
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Manager

Epic does their best to provide things for us, and the product is always being enhanced. Because of...

May 2022
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CMO

If things are going wrong with the system, Epic will escalate the issues to a higher-up.

May 2022
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CMO

Epic has made developmental strides with their acute care solution, but they have started to focus...

May 2022
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CMO

Epic provides really nice quarterly reports on how we are doing.

May 2022
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Manager

Overall, I am super satisfied with our Epic system. The functionality is great, and we enjoy our...

May 2022
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Manager

I can’t think of anything I wish Epic would do better at with integration with third-party systems....

May 2022
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Manager

Epic's system is so robust, and it does a lot of everything. We try to minimize the number of...

May 2022
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CMIO

The workflow in the system is still a bit cumbersome because the EMR is really constructed around...

May 2022
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CMIO

The system is very thorough, and that supports what primary care physicians frequently need. One of...

May 2022
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CMIO

What EpicCare Ambulatory EMR is today and what EpicCare Ambulatory EMR was five years ago has...

May 2022
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CMIO

We struggle with ongoing training. The system requires so much training to keep people current.

May 2022
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CIO

I reached out to my Epic counterpart recently for some help with some decisions we are making with...

May 2022
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CIO

It has been really quiet on the EHR front for us. Our upgrades go well, and we are trudging our way...

May 2022
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Physician

In EpicCare Ambulatory EMR, I like the ability to communicate with referring physicians and other...

May 2022
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Physician

If we see somebody who needs to do blood work and goes to the main labs, the results do appear in...

May 2022
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Physician

When there is a problem, I have a number that I can call for assistance.

May 2022
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Physician

Several months ago, I was less satisfied with the Epic system's ease of use, but now I am getting...

May 2022
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Manager

Epic has made a lot of improvements over the last few years. Epic does a good job of helping us get...

May 2022
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Director

We don't meet with Epic; things have to go through our product specialist. But I am not...

May 2022
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Manager

Epic's support is timely; the support is just a process for Epic. The communication is big and...

May 2022
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Physician

Epic is still catching up in our specialty specifically. There seems to be more activity on...

Apr 2022
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Physician

New technology is never fast enough. We want it all; we want everything that is coming right now....

Apr 2022
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Physician

Compared to other products, EpicCare Ambulatory EMR is a lot easier to use and has a lot broader...

Apr 2022
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Physician

Sometimes a timeline will slip, but Epic is usually fairly transparent. When Epic tells us what they...

Apr 2022
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Physician

From listening to other folks talk about projects they have worked on in terms of interface...

Apr 2022
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Manager

Epic did things for geofencing and whatnot during the pandemic. That was pretty big.

Apr 2022
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Manager

We do quarterly updates with all of Epic's TS people. That is good.

Apr 2022
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Analyst/Coordinator

Sometimes a build is required in the product where if we don't work with technical support people,...

Apr 2022
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Analyst/Coordinator

Epic helps us as much as they can with integration. We are switching to other products that...

Apr 2022
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Analyst/Coordinator

Epic is an out-of-the-box product, but then every facility takes what Epic gives them and makes it...

Apr 2022
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Analyst/Coordinator

The product can be challenging at times for end users. Epic is striving to add new technologies to...

Apr 2022
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Analyst/Coordinator

We don't have any issues with Epic’s quality of service. We are in constant contact with them, so we...

Apr 2022
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Analyst/Coordinator

We have noticed more follow-up issues reported by Epic with recent quarterly upgrades. It seems like...

Apr 2022
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Analyst/Coordinator

Epic tends to have surcharges for different things that they pressure a company to implement. There...

Apr 2022
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Analyst/Coordinator

We can put in enhancement requests; the whole Epic community can do that. Then Epic prioritizes...

Apr 2022
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Analyst/Coordinator

In terms of training materials, Epic has good webinars. There is a Q&A session in each webinar so...

Apr 2022
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CMIO

Epic's solution is rated the top product, and I agree with that. In terms of a total solution for an...

Mar 2022
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CMIO

Epic keeps their promises for the most part. If there is something they can’t do, they are usually...

Mar 2022
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CMIO

The reporting can be improved. It has come a long way, but it is still a challenge. We would like to...

Mar 2022
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VP/Other Executive

The product has integrated with a lot of other EMRs that are not part of the Epic network. So the...

Mar 2022
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VP/Other Executive

Epic is a very stable environment, and things are well tested before they are brought out so that...

Mar 2022
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VP/Other Executive

The product is easy to use. The problem is that there are so many ways to do something with this...

Mar 2022
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VP/Other Executive

I have worked with Cerner in the past, and there was a night-and-day difference in using their...

Mar 2022
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VP/Other Executive

Epic’s training is good, but it is not done by clinical people. So the trainers understand how the...

Mar 2022
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VP/Other Executive

The product certainly does what it says it does, but it doesn't do everything we want it to do. Epic...

Mar 2022
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VP/Other Executive

When it comes to functionality, we are in that quagmire between what happens locally and what...

Mar 2022
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VP/Other Executive

Epic has their own version of Siri where we can tell the system to write progress notes, and it...

Mar 2022
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VP/Other Executive

We have our own group of people at Epic that we have access to. They provide great support. I get...

Mar 2022
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VP/Other Executive

My lower score for the implementation services is not because of Epic; it is more because of our...

Mar 2022
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Manager

The EMR cuts off the patient visit date at midnight, but in an outpatient setting, we see patients...

Mar 2022
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Manager

Some of the system's ICD-10 codes are incorrect. I reported that issue, but nothing has changed....

Mar 2022
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Manager

We have had a problem with reports not integrating into Epic's system once a physician signs them....

Mar 2022
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CMIO

Epic's training materials are high quality and effective. However, we run into trouble when we have...

Mar 2022
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(0)
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CMIO

EpicCare Ambulatory EMR does a good job of integrating with things.

Mar 2022
||
(0)
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CMIO

EpicCare Ambulatory EMR's overall quality is a mixed bag. We are struggling with some of the...

Mar 2022
||
(0)
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CMIO

EpicCare Ambulatory EMR is a big, complicated tool. Some parts of the system are pretty intuitive,...

Mar 2022
||
(0)
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CMIO

Epic is proactive. They have a lot of channels of communication, and they bring new technology to us...

Mar 2022
||
(0)
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CMIO

EpicCare Ambulatory EMR has some gaps, but I don't know whether those are because of my...

Mar 2022
||
(0)
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CMIO

Epic's CEO sometimes touches base with us. Epic also has their BFFs, but I don't think that those...

Mar 2022
||
(0)
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CMIO

EpicCare Ambulatory EMR is easily the best in the market for patient-centered care. The solution is...

Mar 2022
||
(0)
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CMIO

Interoperability is hard for everybody, but I am not going to knock Epic down even a little bit...

Mar 2022
||
(0)
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CMIO

I want Epic to focus on the ease of use and workflow. I don't need Epic to focus on basic...

Mar 2022
||
(0)
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CMIO

Epic sends out a monthly concerns list where they highlight any quality issues with our data. Epic...

Mar 2022
||
(0)
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Manager

We are pretty happy with Epic in general. We have a lot of their products. The vendor's customer...

Mar 2022
||
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Manager

Epic is up-front about things, and they tell us about their costs. There aren't any surprises. If...

Mar 2022
||
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Manager

I would like to see more integration options between Epic's applications.

Mar 2022
||
(0)
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Manager

EpicCare Ambulatory EMR collects our patient information and houses it in one universal chart really...

Mar 2022
||
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Manager

I would like to see clinical decision support tools that require less interaction for the users....

Mar 2022
||
(0)
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Manager

There needs to be more of a focus from the vendor. I have not seen a lot of Epic leadership.

Mar 2022
||
(0)
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Analyst/Coordinator

When we moved from our old system to EpicCare Ambulatory EMR, we basically went from a Cadillac to a...

Mar 2022
||
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Analyst/Coordinator

Epic does integration well. We can see data from other facilities.

Mar 2022
||
(0)
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CMIO

Some of Epic’s centralized reporting of cases and strategies sounded good but were difficult to...

Mar 2022
||
(0)
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CMIO

We haven’t seen as much nickel-and-diming from Epic as we used to. In the past, we reexamined our...

Mar 2022
||
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CMIO

Part of the problem with EpicCare Ambulatory EMR is that Epic tends to lump all of the different...

Mar 2022
||
(0)
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CMIO

I can’t say that the biggest thing I would like Epic to work on is more content for our specialty...

Mar 2022
||
(0)
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CMIO

Epic is all about patient-centered care. They are developing products like MyChart and MyChart...

Mar 2022
||
(0)
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CMIO

We have had really great experiences with the Epic team. The upgrade assistance the vendor provided...

Mar 2022
||
(0)
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CMIO

Epic is definitely not nickel-and-diming. They want to make sure we are doing the right thing for...

Mar 2022
||
(0)
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CMIO

Epic did a great job with some of the regulatory changes we had to make, and Epic provided a...

Mar 2022
||
(0)
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CMIO

Epic gives users many ways to do one thing, but that actually ends up being detrimental because...

Mar 2022
||
(0)
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CMIO

Epic is sometimes a little behind on changes. Epic definitely catches up, and they are great at...

Mar 2022
||
(0)
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CMIO

I have never used Epic’s phone support, but their web support is great. Epic has a really great user...

Mar 2022
||
(0)
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CMIO

Epic’s support teams are pretty proactive. Everyone is assigned a best friend, someone who is...

Mar 2022
||
(0)
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CMIO

Epic is trying to do the right thing. During COVID-19, the vendor gave everyone their Bugsy...

Mar 2022
||
(0)
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CIO

Epic doesn't promise anything. They always reserve comments until they actually publish something....

Feb 2022
||
(0)
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CIO

The upgrades we have had have all gone quite well. The plan of doing upgrades quarterly seems to be...

Feb 2022
||
(0)
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Director

Interoperability is still cumbersome from the clinician’s point of view. The amount of effort to...

Feb 2022
||
(0)
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Director

Scheduling specialty care visits is very complex, so as a regional deliverer of healthcare, we want...

Feb 2022
||
(0)
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Physician

I worked at a different hospital and used Epic's software there, and now my new hospital also uses...

Feb 2022
||
(0)
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Physician

I like the storyboard that Epic's EMR has. It is a helpful at-a-glance tool. With that said, I think...

Feb 2022
||
(0)
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Physician

I have noticed that at my new site, there are clinicians cutting and pasting from a document to the...

Feb 2022
||
(0)
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CIO

In the midst of the COVID-19 pandemic, Epic is on top of their game as usual. We've received all of...

Feb 2022
||
(0)
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CIO

Epic's technology is top notch when it comes to supporting patient-centered care. Everything that...

Feb 2022
||
(0)
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CIO

I would like Epic to focus on ingesting external, non-Epic data as well as AI and data analytics....

Feb 2022
||
(0)
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CIO

Epic is moving away from Citrix Systems and toward a purely web-based application. That is good....

Feb 2022
||
(0)
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CIO

Epic took the world by storm with their seamless integrations between all of their systems and by...

Feb 2022
||
(0)
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CIO

I am glad that we selected Epic when we were choosing a vendor. Without Epic, I wouldn't be in the...

Feb 2022
||
(0)
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CMIO

EpicCare Ambulatory EMR is no more expensive than the other systems we use; they are all really...

Feb 2022
||
(0)
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CMIO

Epic keeps their promises as much as any human-run organization can. Our relationship with Epic is...

Feb 2022
||
(0)
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CMIO

Epic dominates the market because they have the best system by far. It isn’t perfect, but nothing is....

Feb 2022
||
(0)
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VP/Other Executive

The biggest fault of EpicCare Ambulatory EMR is that it is tied to episodes or transactions of care....

Feb 2022
||
(0)
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VP/Other Executive

Epic has increasingly tried to address the usability and user experience in trying to address...

Feb 2022
||
(0)
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VP/Other Executive

Epic can't move to mobile devices fast enough. The vendor seems to think that we will never be able...

Feb 2022
||
(0)
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Manager

The product gives the patients full access and visibility to their information, but the product...

Feb 2022
||
(0)
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Manager

The product has issues with upgrades, so we are never confident in the upgrades. As a medical...

Feb 2022
||
(0)
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Manager

We have a TS person, and they are like our handyperson for all the products we have. I am not the...

Feb 2022
||
(0)
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Director

Epic keeps their promises because they are very careful not to promise things they don't want to...

Feb 2022
||
(0)
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Director

Epic gets the right people involved on their side when we need to escalate anything. The vendor...

Feb 2022
||
(0)
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Director

We made the right decision going with Epic. There are some products on the current marketplace that...

Feb 2022
||
(0)
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Director

I would like to see the vendor improve with the system's ease of use and workflow. We get a lot of...

Jan 2022
||
(0)
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Director

Epic doesn't keep all their promises. I have been hearing for years now that Epic is creating a...

Jan 2022
||
(0)
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Director

Epic does not avoid charging for every little thing. I have noticed more of the vendor charging for...

Jan 2022
||
(0)
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Director

The quality of the vendor's implementations has been good, but we struggle with interoperability...

Jan 2022
||
(0)
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Director

I have struggled lately with our service level agreement with Epic based on how quickly they respond...

Jan 2022
||
(0)
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Director

Epic does a great job of reviewing final rules and regulations. Epic interprets those and builds out...

Jan 2022
||
(0)
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Manager

Ease of use is always super important. The better we can get at provider efficiency, the more...

Jan 2022
||
(0)
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Manager

Epic does an extremely good job with customer support and service, and I would like to see that continue....

Jan 2022
||
(0)
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Manager

Epic avoids charging for every little thing, and through COVID-19, they have been amazing. They have...

Jan 2022
||
(0)
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VP/Other Executive

We are in need of what we would call a digital front door. In the traditional healthcare model, most...

Jan 2022
||
(0)
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VP/Other Executive

We have been working with Epic on functionality for certain specialties, and we sat at the table...

Jan 2022
||
(0)
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VP/Other Executive

Epic is our best vendor partner. We have been through enough bad vendor relationships that the value...

Jan 2022
||
(0)
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VP/Other Executive

The product meets 80% of our needs. I would say that percentage is better than most applications out...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Epic has been all over their support.

Jan 2022
||
(0)
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VP/Other Executive

Epic eventually keeps their promises, but they aren't very timely about it. The vendor is working as...

Jan 2022
||
(0)
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CMIO

The solution's therapy-plans feature has caused a lot of frustration for our providers. There is an...

Jan 2022
||
(0)
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CMIO

I wish that Epic would rename their upgrades to something other than months. That naming system is...

Jan 2022
||
(0)
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Director

Epic could improve upon the therapy plans and the ability to use them in the ambulatory setting. I...

Jan 2022
||
(0)
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CMIO

We have a good working relationship with Epic. We have lots of contacts, and they have been very...

Jan 2022
||
(0)
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CMIO

Overall, the solution's design and intuitiveness are really nice, especially compared to other...

Jan 2022
||
(0)
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Director

Where we have struggled isn't necessarily with the product. It is with the way everyone has built...

Jan 2022
||
(0)
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Manager

I would like Epic to focus on the ease of use. I like things to be easy going and basic. The...

Jan 2022
||
(0)
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Manager

Epic is not preplanning by sending some of the necessary upgrades and fixes in a timely manner. They...

Jan 2022
||
(0)
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Manager

Epic is very expensive. When I see the support bills and what we have to pay, it gives me heartburn.

Jan 2022
||
(0)
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Manager

Epic's system is going to be the global or universal standard. Everybody is using it. I love it. It...

Jan 2022
||
(0)
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CEO/President

We use the entire Epic suite, and a very positive aspect of that is that it does support a system of...

Dec 2021
||
(0)
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CEO/President

Epic's software is still behind some of the more focused population health products. Epic is playing...

Dec 2021
||
(0)
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CEO/President

One of the challenges with Epic is that we rely on them for a lot of things. We invest a lot of time...

Dec 2021
||
(0)
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CEO/President

The vendor's biggest area of opportunity is to reduce the friction and burden on the care teams and...

Dec 2021
||
(0)
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VP/Other Executive

We are happy with EpicCare Ambulatory EMR. Epic keeps their promises, and they don't charge us for...

Dec 2021
||
(0)
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VP/Other Executive

The regulatory requirements change so often. That isn’t Epic’s fault, but they have to make the...

Dec 2021
||
(0)
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VP/Other Executive

Epic is very proactive, especially during COVID-19 and with vaccine changes. Epic proactively...

Dec 2021
||
(0)
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VP/Other Executive

A lot of times, Epic calls us before we even identify an issue, but when we call them for support,...

Dec 2021
||
(0)
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VP/Other Executive

Everyone adopts Epic pretty well, and Epic does an outstanding job on training. The only issue is...

Dec 2021
||
(0)
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Director

Epic keeps their promises. Early on, we might have had a perception or idea of a feature, and then...

Dec 2021
||
(0)
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Director

Epic charges for the customizations that they don't consider to be part of the standard system. The...

Dec 2021
||
(0)
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Director

The system has gotten much better as time has gone on. The system used to be pretty laborious with...

Dec 2021
||
(0)
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Director

The system integration is one of the greatest things about the tool. We are able to pull other...

Dec 2021
||
(0)
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Director

When we have a system that has so many options and capabilities, that comes with complexity. That...

Dec 2021
||
(0)
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Director

The system is very close to being able to do everything. Epic has the tools to do what we need. The...

Dec 2021
||
(0)
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Director

The weak link is that Epic has grown and is growing so fast. They have a ton of new support...

Dec 2021
||
(0)
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Director

We have had some things happen over the last years where Epic has reached out to let us know what...

Dec 2021
||
(0)
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Director

I would definitely recommend Epic. I have recommended them in the past, and I still do. My...

Dec 2021
||
(0)
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Director

Things with Epic have been great, and that is why we have stayed with them. When we first went with...

Dec 2021
||
(0)
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Director

If there is a government-required feature, Epic goes ahead and builds that at no charge. Epic has...

Dec 2021
||
(0)
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Director

If people can afford EpicCare Ambulatory EMR, I would recommend it 100%.

Nov 2021
||
(0)
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Director

Before the pandemic, Epic tended to nickel-and-dime, but as a result of the pandemic, they have been...

Nov 2021
||
(0)
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CEO/President

The solution is great, but there is so much to learn about it that it is sometimes hard for us to...

Nov 2021
||
(0)
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CEO/President

Once people are appropriately trained on the system and understand it, they won't work without it....

Nov 2021
||
(0)
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CEO/President

The solution has a pretty robust package compared to other vendors. Other vendors also...

Nov 2021
||
(0)
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CEO/President

Our people are happy with Epic's support. They are responsive, and we get things done.

Nov 2021
||
(0)
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CEO/President

Epic has a wide user base. There are many different specialties that use the solution, and we have...

Nov 2021
||
(0)
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CEO/President

A number of our facilities went live on the solution at the same time, and they had the best...

Nov 2021
||
(0)
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CIO

Epic continues to be the best software company I have ever worked with. Their people are empowered....

Nov 2021
||
(0)
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CIO

The ambulatory solution feels a little older than the inpatient solution, but it is also the most...

Nov 2021
||
(0)
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CIO

Ironically enough, at this point, the EMR is probably more suited for subspecialties and a little...

Nov 2021
||
(0)
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CIO

I would like to see a view of the patient record in the Epic system that is more focused on...

Nov 2021
||
(0)
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VP/Other Executive

Epic’s initial training for the end users is good. If we reach out to ask for more details, Epic is...

Oct 2021
||
(0)
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VP/Other Executive

Epic's system is not intuitive. As far as functionality goes, we are there, but we still need to...

Oct 2021
||
(0)
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VP/Other Executive

Collectively, we are able to drive outcomes with EpicCare Ambulatory EMR, but we sometimes need to...

Oct 2021
||
(0)
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VP/Other Executive

Our team has become savvier and more knowledgeable about what Epic's system can do and how to go...

Oct 2021
||
(0)
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VP/Other Executive

Epic’s ability to meet requests and be creative has been beneficial. The last year or so with...

Oct 2021
||
(0)
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CMIO

There are a lot of things in the interoperability space that Epic just doesn’t get, and that is...

Oct 2021
||
(0)