EpicCare Inpatient EHR Commentary
Filtered view: (Central)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
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Relationship, Operations
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
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Relationship
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
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Loyalty, Product
We are currently using a specialized care management platform that integrates a little with EpicCare...
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Relationship
For the most part, Epic does a good job engaging with our organization and helping maximize the use...
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Relationship, Product
There is some frustration with Epic’s monopolistic approach and the perception that they prefer to...
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Relationship, Product
There are no major issues with EpicCare Inpatient EHR. It continues to meet organizational needs and...
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Product
EpicCare Inpatient EHR can get complicated sometimes, but out of all the EHRs out there, EpicCare...
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Product
I wish Epic had a better process for controlled substance tracking. That is something that the vast...
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Relationship, Operations
We have regular meetings with Epic. They allow our users to vote on the upgrades, so I would say...
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Relationship, Product
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
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Product
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
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Value
Epic’s build time and costs are ridiculous. Their additional fees are where I get frustrated. We buy...
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Operations, Product
The problem with EpicCare Inpatient EHR is that there is no standard workflow. There are four or...
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Product
I like the templates in EpicCare Inpatient EHR. I like the idea that there are various ways to do...
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Relationship
We have a good team from Epic that we can work with if we need to.
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Loyalty, Product
With EpicCare Inpatient EHR, I am mostly excited about AI. I know that the vendor is incorporating a...
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Relationship, Product
There is nothing I would tell Epic to stop. However, the more attention Epic draws to themselves,...
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Loyalty, Relationship, Product
I don't care much about what Epic is doing, even though I'm driving my entire health system to Epic....
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Relationship
If I were Epic, I would be concerned about the new HHS and CMS leaders who see Epic as a vendor that...
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Operations, Product
Epic's update release process could be a bit more customized to our organization. They put a whole...
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Loyalty, Product
We are integrating EpicCare Inpatient EHR with a third-party solution for supply ordering and...
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Relationship, Product
It is super important to have multiple modules in the same EHR, and EpicCare Inpatient EHR does...
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Relationship
There is a little more executive involvement than I would have expected. At the various levels of...
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Relationship, Product
It is hard to say how the vendor is driving outcomes for us; I think the issue is as much on us as...
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Operations
I wish we took more advantage of the initial and ongoing training. Epic has a lot of good offerings...
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Product
In a general way, there are just so many different ways to do things. For a motivated end user who...
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Operations, Product
We now take updates for the system more frequently than we did before. With the less-frequent...
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Relationship, Operations
We are pretty connected to Epic. We have a fairly good two-way communication pathway. We are...
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Operations, Product
EpicCare Inpatient EHR is pretty simple and easy to use. Even when the system changes a bit, we can...
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Product
Having just gone through a conversion and toward a foundation, there are certain things we have...
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Loyalty, Product
We went with EpicCare Inpatient EHR solution because it is much more efficient than our last...
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Operations
The training sessions from Epic were not tailored to our job roles. The training was the same for...
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Operations, Product
We did a lot of builds in the solution before we went live. We had a lot of enhancements that we...
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Relationship, Product
Epic needs more pediatric-specific solutions.
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Relationship, Value
Epic's solution is expensive and can be complex, but it is exceptionally powerful. We have excellent...
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Loyalty, Relationship, Product
We have looked to Epic for feedback and direction on workflow practices. There is also a lack of...
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Product
EpicCare Inpatient EHR is a beast, but from a new-user lens, I don't find it to be difficult to...
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Loyalty, Relationship, Product
When Epic is developing a product, their releases are pretty infrequent and meaningful. When they...
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Product
Epic is quite locked down in terms of what they allow for interfaces with outside vendors when they...
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Product
I'm constantly looking at my Pulse platform metrics and seeing where I can deploy informaticists to...
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Relationship, Product
While Epic gives me a lot of really usable data, I wouldn't give them top marks because they also...
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Value
Epic charges for things. They have a very complex charging matrix, and they are expensive. One...
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Value
EpicCare Inpatient EHR is a complex and expensive thing, but we get what we pay for. If someone...
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Operations
Every once in a while, there is a gap in Epic’s training. For example, when we went live with a...
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Relationship, Product
We have had issues with Care Everywhere. We had breach issues where we got bad information, and it...
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Product
Some things get a little wiggy in Epic's system, but a lot of that is on our build. Sometimes Epic’s...
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Product
Compared to other organizations, Epic is among the better vendors in terms of interoperability....
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Relationship, Product
Sometimes there are too many ways to do the same thing in Epic's system. That is a positive and a...
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Relationship, Product
Sometimes Epic makes decisions I don't understand regarding updates. Also, there are some road bumps...
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Product
What Epic has available meets all our needs. We are not live with everything, but that is by choice...
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Operations
The whole design of EpicCare Inpatient EHR is just brilliant. We have all our modules, and we have...
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Relationship, Operations
We like the amount and the ease of the education that Epic provides for us to find answers on our...
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Relationship
We talk to an executive at Epic regularly. Frequently, we have an internal meeting with our BFF, and...
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Value
EpicCare Inpatient EHR is expensive. I don't know whether Epic has to charge that much. I do not...
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Loyalty, Product
I think we want to use Epic's systems as a single ecosystem. I am happy that we are getting there,...
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Relationship, Product
Epic bashers talk about how we have to give a chance to independent software companies, but that...
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Product
It has bothered me for years that Epic has never developed tools for on-call physicians. I don't...
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Value
Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...
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Product
Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...
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Relationship
Epic is great at providing support. My support people are amazing. We have a great connection with...
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Operations
I feel like I'm never really fully trained on Epic's solutions just because things change so...
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Product
I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...
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Loyalty, Product
Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...
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Loyalty, Product
EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...
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Operations, Product
Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...
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Relationship
Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...
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Relationship
Epic maintains a lot of contact with their user base, and their developers are from the healthcare...
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Product
From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....
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Operations, Product
It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...
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Loyalty
We are getting from the solution what we are willing to pay for and use, but there is functionality...
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Relationship
Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...
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Product
EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...
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Loyalty, Product
One thing that clinicians really want is information pushed to them. That does not require...
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Operations, Product
I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...
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Relationship
We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...
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Relationship
Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...
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Product
I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....
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Relationship
Across the board, most customer support people from Epic are great. With any Sherlock request I put...
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Culture, Relationship, Operations
Epic tends to overestimate how quickly they can do things. We recently added some more solutions...
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Product
We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...
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Operations, Value
I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...
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Relationship, Operations, Product
There have been a couple of random times when Epic has said that they can do things, but then they...
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Relationship, Product
Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...
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Relationship, Value
Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...
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Product
Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...
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Operations
We did our own training, but Epic supplied a lot of good content.
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Product
The system's usability is a little lower for the inpatient area, and that is probably due to the...
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Value
No other enterprise software suite in our environment operates like Epic's system. We wonder why...
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Culture
People understood that we signed an enterprise agreement with Epic, and to some extent, our license...
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Product
There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...
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Loyalty, Product
EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...
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Relationship
Some of the most interesting conversations I have with Epic involve how they interact with small...
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Relationship
Epic has made some minor improvements in being a little more flexible in working with the providers...
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Product, Value
Epic's platform is still the best in the business today. It is still too expensive, but it is like...
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Loyalty, Relationship
I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...
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Product
I would like improvements with wound and burn documentation in EpicCare Inpatient EHR. I would also...
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Product
Epic just started showing data on nursing and how they are documenting in the EHR so that we can...
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Relationship, Operations
Epic used to have a burn collaborative group that met, and I haven't seen that in a really long...
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Relationship, Product
If there is a certain functionality that we want to do in EpicCare Inpatient EHR, our TS person will...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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