Contract Manager & Analysis Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Culture
We have a great partnership with Experian Health, and it is improving as the years go by. Contract...
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Culture, Relationship
Experian Health is very flexible with us with what they charge us. Their support team is great and...
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Operations
The ongoing training is basically more on us, but Experian Health does very well on their initial...
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Operations, Value
If someone were looking at implementing Contract Manager & Analysis, I would tell them that they...
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Product
I would like Experian Health to have more performance features. I would also like them to help us...
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Culture, Loyalty, Product
The physician side of Contract Manager & Analysis is good. We also have a contract for another part...
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Culture, Relationship
Experian Health responds pretty fast. When there is an issue with the contracts not valuing our...
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Operations
When we first got Contract Manager & Analysis, the implementation was very smooth. It was just that...
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Operations
Experian Health does online training, and they do live classes as well. If we need help, they create...
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Culture, Product
All these years that I have worked with Contract Manager & Analysis, I haven't really had any...
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Value
We set a goal every year, and since we have been using Contract Manager & Analysis, we have not only...
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Loyalty, Product
We do letters now and are working on AI. I’m interested to see whether something is going to be put...
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Product
One thing that really stands out with Experian Health is that anytime payers make updates to their...
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Product
Contract Manager & Analysis has a variety of reports, and I'm also able to run other reports. For...
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Culture, Product
The solution manages all our contracts. We work with the vendor so that Contract Manager & Analysis...
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Culture, Product
Experian Health was supposed to make upgrades to Contract Manager & Analysis, but they haven't made...
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Relationship
In terms of proactivity, I never hear Experian Health be that way. It takes a long time for Experian...
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Product
Contract Manager & Analysis is a great tool. Its fee-schedule verification is great. We have found...
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Culture
There are certain problems that we are having with Medicare where Experian Health is expecting codes...
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Product
The ease of use with Contract Manager & Analysis definitely rates high. It could have rated at the...
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Culture, Product
Contract Manager & Analysis works very effectively. The underpayment by contract feature is the most...
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Product, Value
When I’m with other executives discussing payer initiatives and changes, I often highlight the value...
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Relationship, Operations
We have an Experian Health account representative for our support, and they are probably one of the...
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Product, Value
Contract Manager & Analysis connects directly to our patient management system, linking our revenue...
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Culture, Product
We have been extremely pleased with Contract Manager & Analysis. We have had it for a long time....
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Product
The reports in Contract Manager & Analysis are designed so that we can build and customize them...
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Relationship, Operations
Experian Health regularly surveys customers to gather input for their product road map and hosts an...
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Product
Contract Manager & Analysis has been an excellent product. We use it to identify payer issues and...
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Culture
Experian Health personalizes the software and wants us to succeed. For example, if we have a claim...
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Operations
Experian Health is very personable and connected to the client. The initial training was excellent...
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Product
I don't know of any other product that does what Contract Manager & Analysis does. The product...
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Value
We haven't worked the system the way we are supposed to, but when we did, we had really good...
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Relationship
Experian Health’s support team is good. If we ask a question, the team members will ask detailed...
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Product
I love that we can filter almost anything on a claim. The filter is excellent and works for any...
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Product
In Contract Manager & Analysis, we can’t fix errors that come from our PM software’s payment...
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Operations
I had some training from Experian Health recently, and it went well. Back in the day, Experian...
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Relationship
I get support right away from Experian Health. I can always reach out to my representative, and they...
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Loyalty, Relationship
Experian Health is consistently on the pulse of healthcare. If they can’t deliver a capability, they...
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Product
Experian Health offers ad hoc reporting, so I can go in and create an ad hoc report based on...
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Product
Experian Health has done a pretty good job with the system. In the past year, they have done some...
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Product
In the solution, we use a lot of canned, standard reports for underpayments. I rated reporting lower...
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Product
The reporting in the system just isn't easy. Experian Health's reporting is claims based, and...
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Operations
Experian Health does a monthly update, and they just push out updates to us. Their entire training...
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Product
Experian Health has delivered some good things. They delivered some new reports for downcoding...
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Product, Value
Detecting underpayments is one thing the system does well. That is good. It is really easy to appeal...
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Loyalty, Relationship
With Experian Health, we meet with our individual representative regularly, and they bring in...
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Relationship
From a support, sales, or implementation perspective, the vendor definitely loops the people in who...
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Culture, Value
My slightly lower satisfaction with the reporting capabilities is due to our inability to have free...
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Culture, Value
Since we don't have a lot of contracts, it sounds like the ROI on Experian Health's system doesn't...
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Loyalty
The product is pretty stable. Over the last couple of years, Experian Health had a bit of an issue...
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Product
I would like things to function at the rate the payer expects. We don’t want any disparities or the...
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Product
There are some things Experian Health calculates that don't necessarily align with how we calculate....
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Culture
Within the system, I like the CPT-code analysis because it gives us an idea of what we are getting...
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Operations
Experian Health is pretty good at implementations and upgrades. They are always on point. They send...
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Relationship
We have a lot of Experian Health’s products. They work with us to get a better deal. Sometimes they...
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Relationship, Operations
I would like it if the tool could do the diagnoses based on the CPT diagnoses. That would be great....
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Culture
When I first started, I had a lot of payers under my responsibility. I noticed that some contracts...
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Culture, Relationship
If I have any questions about a particular claim, I send in a support case, and Experian Health is...
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Product
The one thing we would like to be able to do in Contract Manager & Analysis is monitor global...
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Product, Value
Experian Health’s reporting in terms of actually identifying the total recovered dollars is a good...
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Loyalty, Relationship, Product
We have had some conversations about the use of AI, so that is sort of outside of my purview, but I...
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Loyalty
In terms of the primary objective for identifying underpayments, Contract Manager & Analysis does an...
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Culture
Contract Manager & Analysis does a really good job of identifying the contractor rate and the...
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Relationship
Experian Health does a decent job of keeping promises, but there is room for improvement in that...
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Product
It would be nice if we could do something in terms of a payer scorecard in Contract Manager &...
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Relationship
Everybody is very approachable at Experian Health. I have worked with their CEO and some of their...
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Operations
Experian Health provides good training. However, the tools that Experian Health provides for...
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Loyalty, Value
Contract Manager & Analysis is part of our long-term plans. We typically receive a substantial...
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Relationship
Most of the time when we need support, we reach out through Experian Health's ticketing system. Some...
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Loyalty
There is a lot of talk about AI, especially with what we do, but I haven't seen much development in...
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Culture, Operations
We go to Experian Health's conferences, and they discuss what products they have coming out, but a...
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Relationship, Product
I think we identify problems a little more than Experian Health does. Ideally, they would be...
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Loyalty, Product
Experian Health's UI is dated. I would love to see a refresher, but they don't have any plans to...
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Product
There are no reporting details in Contract Manager & Analysis. The reports are very vague, and there...
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Culture
Contract Manager & Analysis is a replacement for a previous product that Experian Health purchased...
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Product
The reporting capabilities in Contract Manager & Analysis are really robust. It gets very detailed,...
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Product
The features in Contract Manager & Analysis are robust enough to basically work with any new...
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Relationship
Experian Health’s web support is fast, and that is why I have never had to call them. They are...
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Operations
Experian Health’s training material is robust. They give us full-on tutorials on a demo site, and...
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Culture
Because of Contract Manager & Analysis, our contract loads are always reliable and fast. That is...
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Culture, Loyalty
Experian Health offers a whole bunch of products besides Contract Manager & Analysis. The only thing...
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Product
All the regular maintenance updates for Contract Manager & Analysis have been pretty smooth. I can't...
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Culture, Value
Contract Manager & Analysis is worth the price. We have another vendor who charges extra for...
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Product
We don't have the patient estimates product with Experian Health because our leadership wants to use...
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Culture, Relationship
There have been a few improvement support cases that I have sent Experian Health with some really...
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Loyalty, Product
Experian Health’s new technology is pretty good. I just went to the vendor's conference and saw...
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Product
The contract analysis tool in Contract Manager & Analysis is phenomenal. It allows us to renegotiate...
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Relationship
Experian Health is great to work with. We send support cases to them when we need some help, and the...
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Loyalty, Relationship, Operations
Experian Health has user groups with their clients, and they have user conferences where people can...
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Culture, Product
Every time we submit a claim to a payer, our claims history with that payer is in the Contract...
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Culture, Operations
One of the best features we get from Contract Manager & Analysis is a team of people who know how to...
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Loyalty, Product
Experian Health supports our integration goals but only with what our EHR vendor will allow. Our EHR...
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Product, Value
Contract Manager & Analysis takes time to adapt to for end users, and it is hard to go back and...
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Culture
I had an issue with our Experian Health sales and service representative. We made some changes in...
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Product
The reporting capabilities in Contract Manager & Analysis are excellent. One of the best things is...
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Loyalty
Years ago, we had been searching for ways to better evaluate what we were being paid by our payers,...
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Product
I would like better productivity reporting in Experian Health's system to understand how productive...
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Loyalty
We are moving to another software, and that has nothing to do with Experian Health not doing a good...
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Value
Experian Health's system is a flat rate, and we have a really good flat rate compared to a lot of...
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Culture
We cannot send more than one bulk appeal file per person per day with Experian Health's system, but...
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Value
We find a lot of underpayments with Experian Health's system by running contract analyses, and those...
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Product
Experian Health's system does everything amazingly. We haven't had a contract that we haven't been...
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