Contract Manager & Analysis Commentary
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Operations, Product
Experian Health is not intuitive at all. We have to be in the system frequently to really understand...
Login or Create an Account to see details.
Relationship
Experian Health is great at resolving issues that we need help with. We put in a ticket for...
Login or Create an Account to see details.
Relationship, Value
We believe that Experian Health is only as good as the people who are working with it. If folks...
Login or Create an Account to see details.
Product
We use Experian Health for opportunities because the payers sometimes process the claims correctly,...
Login or Create an Account to see details.
Relationship, Operations
Our representative from Experian Health is constantly reaching out and making sure we understand...
Login or Create an Account to see details.
Culture, Product
We have some issues with Experian Health that are hard to work with. We have some issues with...
Login or Create an Account to see details.
Relationship
Experian Health is very responsive as a business partner. When we see something coming in the...
Login or Create an Account to see details.
Culture
Experian Health’s biggest strength is that their organization knows how to interpret the contracts...
Login or Create an Account to see details.
Culture
The contract management and analysis product is a bit more complex than Experian Health’s other...
Login or Create an Account to see details.
Product
Experian Health is excellent at gathering our claim data to use for modeling for future contract...
Login or Create an Account to see details.
Operations
We have to request ongoing training. But as a new user buying a product, training is part of the...
Login or Create an Account to see details.
Relationship, Value
We have had a lot of success with Experian Health, and our ROI is through the roof with them, so I...
Login or Create an Account to see details.
Product
We have had to do a lot of customization in the past because what the vendor offered didn't fully...
Login or Create an Account to see details.
Relationship
Experian Health’s portal for support is pretty user friendly, and their response time is usually...
Login or Create an Account to see details.
Product
Experian Health Contract Management & Analysis is a very robust solution. I have listened to other...
Login or Create an Account to see details.
Relationship
One thing Experian Health can continue to work on is finding ways to better help us understand...
Login or Create an Account to see details.
Culture
Experian Health sold us something that didn’t come to pass. We added certain contracts, and the...
Login or Create an Account to see details.
Operations, Product, Value
Extensive upgrades in the system are pretty minimal and seem to be going fine. We read the new...
Login or Create an Account to see details.
Operations
To get a login, a new staff member on my team has to take Experian Health’s online internet...
Login or Create an Account to see details.
Product
I rarely hear a problem about interoperability. The solution does some things exceedingly well....
Login or Create an Account to see details.
Product
The system is slick, but it takes some know-how, understanding, and experience to gain all the gains...
Login or Create an Account to see details.
Relationship
At the end of the year when a lot of contracts update, we get buried with a slow response time from...
Login or Create an Account to see details.
Relationship
Over the years, we have worked with different people at Experian Health, and they have had different...
Login or Create an Account to see details.
Relationship, Operations
Experian Health is kind of off and on. They have a yearly user conference, but they used to have...
Login or Create an Account to see details.
Product, Value
I recommend the product, but not everybody does the job that I do. I would tell others looking at...
Login or Create an Account to see details.
Culture, Value
I wouldn't say we aren’t getting charged for every little thing, but I wouldn't say the charges are...
Login or Create an Account to see details.
Product
The product typically deals with physician contracts that have existed for the longest time....
Login or Create an Account to see details.
Relationship
I like that Experian Health has resources that have been there a while and are knowledgeable about...
Login or Create an Account to see details.
Loyalty, Operations, Product
I like that the interface is easy to use. The setup and the tabs are very clear. It is also clear...
Login or Create an Account to see details.
Product, Value
The product has been outstanding. I couldn't imagine doing my job without it. The product finds what...
Login or Create an Account to see details.
Product
Experian Health Contract Management & Analysis is super easy to use. As long as the data is there...
Login or Create an Account to see details.
Product
Not everybody can read Experian Health Contract Management & Analysis easily at first, so the...
Login or Create an Account to see details.
Relationship
Experian Health is always willing to help, and I usually have regularly scheduled calls with...
Login or Create an Account to see details.
Product
I have seen an improvement, and I really like what I see in the professional space of contract...
Login or Create an Account to see details.
Relationship
The vendor is engaged and has given us a road map to how we can improve the facility side. It is...
Login or Create an Account to see details.
Culture, Relationship
With Experian Health, we have a consistent contract. Experian Health’s support is pretty good, but...
Login or Create an Account to see details.
Product
Experian Health’s biggest strength is that their tool is very easy to use and gives us the exact...
Login or Create an Account to see details.
Product
The system’s only downside is that it is an external product; it is outside of our EHR, so there is...
Login or Create an Account to see details.
Product
We use Experian Contract Manager to analyze how our payments have been adjudicated if appropriate....
Login or Create an Account to see details.
Relationship
Experian Health does ask for input on new development things, but that is not guaranteed. If we need...
Login or Create an Account to see details.
Operations
For loading contracts, we used to have to create something in Excel with all the different caveats...
Login or Create an Account to see details.
Operations
Most of the training is online, and Experian Health has a set of classes. I like the fact that...
Login or Create an Account to see details.
Relationship
Our account manager has been with us since the beginning of time and is like part of our family. It...
Login or Create an Account to see details.
Value
Anybody who is not utilizing software to do contract management needs to look for a new job because...
Login or Create an Account to see details.
Relationship, Operations
Since Experian Health's service is hosted, the vendor pushes things out to the system. That means...
Login or Create an Account to see details.
Relationship
The system does what it is supposed to do. We have regular meetings with an account executive from...
Login or Create an Account to see details.
Loyalty, Product, Value
We have other options out there on the market that could work for us, but based on the system's...
Login or Create an Account to see details.
Product
From an end-user perspective, it is easy for us to get the information we need from the system so we...
Login or Create an Account to see details.
Product
I use some of the reports that the system has available, but I find those reports to be a little...
Login or Create an Account to see details.
Relationship, Operations
Experian Health is engaging in product development and enhancements. They were a little slow with...
Login or Create an Account to see details.
Culture, Operations
Experian Health missed time frames for updates, keeping my contracts up to date, and implementing...
Login or Create an Account to see details.
Relationship
Experian Health needs to be much more transparent in their internal communications with other...
Login or Create an Account to see details.
Relationship, Product
To meet our needs better, Experian Health needs better integration of reporting on platforms,...
Login or Create an Account to see details.
Value
Experian Health's system is a very effective tool that helps us negotiate better contracts, enforce...
Login or Create an Account to see details.
Relationship
One thing that has gone well over the course of our relationship with Experian Health is...
Login or Create an Account to see details.
Operations, Product
In the beginning, things were just a bit rocky in terms of getting the data together and just having...
Login or Create an Account to see details.
Operations
I liked Experian Health’s initial training for one of the modules because it was led by a trainer,...
Login or Create an Account to see details.
Culture, Product
Part of the issue that we have with some of our integrations is getting the extract that we need out...
Login or Create an Account to see details.
Loyalty, Product, Value
The other vendors that I have seen doing similar contract management and contract analysis processes...
Login or Create an Account to see details.
Operations, Product
The product is very user friendly. People don't need to be superusers in writing reports or...
Login or Create an Account to see details.
Culture, Loyalty, Product
There are definitely things that need to get updated within the system to make it more robust. Some...
Login or Create an Account to see details.
Relationship, Operations
One downside is that there has been some turnover in Experian Health's staffing, and that has caused...
Login or Create an Account to see details.
Operations, Operations
There is a different person involved in the implementation for each one of Experian Health’s...
Login or Create an Account to see details.
Relationship, Relationship
We are still trying to work out some things, but that gets a little challenging. I am not going to...
Login or Create an Account to see details.
Product, Product
I like Experian Health’s patient estimate tool, and they are working on new technology to include...
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product
Experian Health’s notice-of-admission tool works depending on what the payers will accept and...
Login or Create an Account to see details.
Relationship, Relationship
When I make an optimization request, Experian Health is either working on it already or says they...
Login or Create an Account to see details.
Value, Value
Experian Health nickel-and-dimes us. They have given us concessions because I have complained so...
Login or Create an Account to see details.
Operations, Operations
The vendor could communicate a bit better on the training that is going on and let me know when...
Login or Create an Account to see details.
Culture, Culture
Experian Health is very transparent in what their system can and can't do. When we give the vendor...
Login or Create an Account to see details.
Culture, Culture, Operations, Operations
The vendor did very well in terms of setting up our contract. They did the best that they could, but...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
I have never heard anybody complain about how the application works.
Login or Create an Account to see details.
Relationship, Relationship
The communication between us and the vendor is lacking. They don't let me know when something is...
Login or Create an Account to see details.
Operations
We only get training when new people join the team, and that training goes really well.
Login or Create an Account to see details.
Relationship, Product
I hate payers right now. They are horrible, and they are putting up so many roadblocks. Experian...
Login or Create an Account to see details.
Relationship
Experian Health’s support team is amazing. If we have a problem, they immediately fix it 99% of the...
Login or Create an Account to see details.
Culture, Relationship
I have nothing to bad to say about the vendor. They are very helpful if I have any issues or need...
Login or Create an Account to see details.
Operations
The vendor is always doing updates. I haven't had any issues at all. The training was detailed.
Login or Create an Account to see details.
Value
I have been very happy with Experian Health's product. The product works smoothly, and the ease of...
Login or Create an Account to see details.
Relationship
If an insurance company is going to change their rate, we have the functionality to put in a mock...
Login or Create an Account to see details.
Relationship
The support team is awesome. I just do a request online, and if the support team has any issues,...
Login or Create an Account to see details.
Operations
The implementation went very well, and the training that Experian Health offered as part of the...
Login or Create an Account to see details.
Product
There are pieces of the product that don't work. Experian Health is unable to get all the pieces to...
Login or Create an Account to see details.
Relationship
I don't get any communication about the vendor's updated vision. And maybe Experian Health has a...
Login or Create an Account to see details.
Relationship
The support people are very responsive. We submit cases and they get back to us very fairly quickly....
Login or Create an Account to see details.
Product
The product is a claims database, and that offers a different view of analyzing and building a model...
Login or Create an Account to see details.
Preferences