Contract Manager & Analysis Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Operations

I don't take part in any of the implementations and upgrades. To me, things just seem seamless, so I...

Feb 2024
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Manager

Relationship, Operations

I used to go to all the conferences with Experian Health, and for the past few years, I haven't been...

Feb 2024
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Manager

Culture

I was terrified of using the contract manager to compare contracts and build contracts because...

Feb 2024
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Manager

Relationship

We mostly do our own loads, but payers are getting more and more complicated, so we have run into...

Feb 2024
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Director

Culture, Relationship

Our sales representative is not very responsive to requests for information, especially concerning...

Jan 2024
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Director

Relationship, Product

Contract Manager & Analysis isn't perfect, but Experian Health does a nice job. The vendor has a...

Jan 2024
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Manager

Culture, Relationship

There are things that we have been asking Experian Health for that we were promised a long time ago....

Dec 2023
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Manager

Culture, Product

We have a mapping table that tells the system that when something comes through with a certain tax...

Dec 2023
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Manager

Culture, Relationship, Product

We had a few glitches with Experian Health being a little slow in catching the updates that needed...

Dec 2023
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Manager

Product

The team that is doing our underpayment analytics tracks things in Excel spreadsheets. I am not...

Dec 2023
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Manager

Culture, Value

With Contract Manager & Analysis, we are able to realize our underpayment recoveries and have better...

Dec 2023
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Manager

Operations

Experian Health could improve their training a little. They don't ever offer a refresher course or a...

Dec 2023
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Director

Culture, Product

The product can be configured to adjudicate a claim exactly the way a carrier would adjudicate a...

Dec 2023
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Director

Relationship, Product

Experian Health has been innovative with changes to healthcare in general, but the product itself...

Dec 2023
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Director

Relationship

We have a lot of dedicated representatives from Experian Health. We have a provider-type...

Dec 2023
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Director

Operations, Product

Other products are complicated in different ways, but Experian Health went into their software and...

Dec 2023
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Director

Culture, Relationship

We were working with an Experian Health representative on a different system, and they made a...

Dec 2023
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VP/Other Executive

Operations, Product

Experian Health is not intuitive at all. We have to be in the system frequently to really understand...

Oct 2023
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VP/Other Executive

Relationship

Experian Health is great at resolving issues that we need help with. We put in a ticket for...

Oct 2023
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VP/Other Executive

Relationship, Value

We believe that Experian Health is only as good as the people who are working with it. If folks...

Oct 2023
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VP/Other Executive

Product

We use Experian Health for opportunities because the payers sometimes process the claims correctly,...

Oct 2023
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VP/Other Executive

Relationship, Operations

Our representative from Experian Health is constantly reaching out and making sure we understand...

Oct 2023
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VP/Other Executive

Culture, Product

We have some issues with Experian Health that are hard to work with. We have some issues with...

Oct 2023
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Director

Relationship

Experian Health is very responsive as a business partner. When we see something coming in the...

Sep 2023
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Director

Culture

Experian Health’s biggest strength is that their organization knows how to interpret the contracts...

Sep 2023
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Director

Culture

The contract management and analysis product is a bit more complex than Experian Health’s other...

Sep 2023
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Director

Product

Experian Health is excellent at gathering our claim data to use for modeling for future contract...

Sep 2023
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Director

Operations

We have to request ongoing training. But as a new user buying a product, training is part of the...

Sep 2023
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Manager

Relationship, Value

We have had a lot of success with Experian Health, and our ROI is through the roof with them, so I...

Sep 2023
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Manager

Product

We have had to do a lot of customization in the past because what the vendor offered didn't fully...

Sep 2023
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Manager

Relationship

Experian Health’s portal for support is pretty user friendly, and their response time is usually...

Sep 2023
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Manager

Product

Experian Health Contract Management & Analysis is a very robust solution. I have listened to other...

Sep 2023
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Manager

Relationship

One thing Experian Health can continue to work on is finding ways to better help us understand...

Sep 2023
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Director

Culture

Experian Health sold us something that didn’t come to pass. We added certain contracts, and the...

Sep 2023
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Director

Operations, Product, Value

Extensive upgrades in the system are pretty minimal and seem to be going fine. We read the new...

Sep 2023
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Director

Operations

To get a login, a new staff member on my team has to take Experian Health’s online internet...

Sep 2023
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Director

Product

I rarely hear a problem about interoperability. The solution does some things exceedingly well....

Sep 2023
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Director

Product

The system is slick, but it takes some know-how, understanding, and experience to gain all the gains...

Sep 2023
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Director

Relationship

At the end of the year when a lot of contracts update, we get buried with a slow response time from...

Sep 2023
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Director

Relationship

Over the years, we have worked with different people at Experian Health, and they have had different...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

Experian Health is kind of off and on. They have a yearly user conference, but they used to have...

Sep 2023
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Manager

Product, Value

I recommend the product, but not everybody does the job that I do. I would tell others looking at...

Sep 2023
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Analyst/Coordinator

Culture, Value

I wouldn't say we aren’t getting charged for every little thing, but I wouldn't say the charges are...

Sep 2023
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Analyst/Coordinator

Product

The product typically deals with physician contracts that have existed for the longest time....

Sep 2023
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Analyst/Coordinator

Relationship

I like that Experian Health has resources that have been there a while and are knowledgeable about...

Sep 2023
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Analyst/Coordinator

Loyalty, Operations, Product

I like that the interface is easy to use. The setup and the tabs are very clear. It is also clear...

Sep 2023
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Manager

Product, Value

The product has been outstanding. I couldn't imagine doing my job without it. The product finds what...

Sep 2023
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Manager

Product

Experian Health Contract Management & Analysis is super easy to use. As long as the data is there...

Sep 2023
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Manager

Product

Not everybody can read Experian Health Contract Management & Analysis easily at first, so the...

Sep 2023
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Manager

Relationship

Experian Health is always willing to help, and I usually have regularly scheduled calls with...

Sep 2023
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Manager

Product

I have seen an improvement, and I really like what I see in the professional space of contract...

Sep 2023
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Manager

Relationship

The vendor is engaged and has given us a road map to how we can improve the facility side. It is...

Sep 2023
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Director

Culture, Relationship

With Experian Health, we have a consistent contract. Experian Health’s support is pretty good, but...

Aug 2023
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Director

Product

Experian Health’s biggest strength is that their tool is very easy to use and gives us the exact...

Aug 2023
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Director

Product

The system’s only downside is that it is an external product; it is outside of our EHR, so there is...

Aug 2023
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VP/Other Executive

Product

We use Experian Contract Manager to analyze how our payments have been adjudicated if appropriate....

Aug 2023
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VP/Other Executive

Relationship

Experian Health does ask for input on new development things, but that is not guaranteed. If we need...

Aug 2023
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VP/Other Executive

Operations

For loading contracts, we used to have to create something in Excel with all the different caveats...

Aug 2023
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VP/Other Executive

Operations

Most of the training is online, and Experian Health has a set of classes. I like the fact that...

Aug 2023
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VP/Other Executive

Relationship

Our account manager has been with us since the beginning of time and is like part of our family. It...

Aug 2023
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VP/Other Executive

Value

Anybody who is not utilizing software to do contract management needs to look for a new job because...

Aug 2023
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Director

Relationship, Operations

Since Experian Health's service is hosted, the vendor pushes things out to the system. That means...

Aug 2023
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Director

Relationship

The system does what it is supposed to do. We have regular meetings with an account executive from...

Aug 2023
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Director

Loyalty, Product, Value

We have other options out there on the market that could work for us, but based on the system's...

Aug 2023
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Director

Product

From an end-user perspective, it is easy for us to get the information we need from the system so we...

Aug 2023
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Director

Product

I use some of the reports that the system has available, but I find those reports to be a little...

Aug 2023
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VP/Other Executive

Relationship, Operations

Experian Health is engaging in product development and enhancements. They were a little slow with...

Jul 2023
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VP/Other Executive

Culture, Operations

Experian Health missed time frames for updates, keeping my contracts up to date, and implementing...

Jul 2023
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VP/Other Executive

Relationship

Experian Health needs to be much more transparent in their internal communications with other...

Jul 2023
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VP/Other Executive

Relationship, Product

To meet our needs better, Experian Health needs better integration of reporting on platforms,...

Jul 2023
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VP/Other Executive

Value

Experian Health's system is a very effective tool that helps us negotiate better contracts, enforce...

Jul 2023
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Director

Relationship

One thing that has gone well over the course of our relationship with Experian Health is...

Apr 2023
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Director

Operations, Product

In the beginning, things were just a bit rocky in terms of getting the data together and just having...

Apr 2023
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Director

Operations

I liked Experian Health’s initial training for one of the modules because it was led by a trainer,...

Apr 2023
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Director

Culture, Product

Part of the issue that we have with some of our integrations is getting the extract that we need out...

Apr 2023
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Director

Loyalty, Product, Value

The other vendors that I have seen doing similar contract management and contract analysis processes...

Apr 2023
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Director

Operations, Product

The product is very user friendly. People don't need to be superusers in writing reports or...

Apr 2023
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Director

Culture, Loyalty, Product

There are definitely things that need to get updated within the system to make it more robust. Some...

Apr 2023
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Director

Relationship, Operations

One downside is that there has been some turnover in Experian Health's staffing, and that has caused...

Apr 2023
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Director

Operations, Operations

There is a different person involved in the implementation for each one of Experian Health’s...

Apr 2023
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Director

Relationship, Relationship

We are still trying to work out some things, but that gets a little challenging. I am not going to...

Apr 2023
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Director

Product, Product

I like Experian Health’s patient estimate tool, and they are working on new technology to include...

Apr 2023
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Director

Loyalty, Loyalty, Product, Product

Experian Health’s notice-of-admission tool works depending on what the payers will accept and...

Apr 2023
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Manager

Relationship, Relationship

When I make an optimization request, Experian Health is either working on it already or says they...

Apr 2023
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Manager

Value, Value

Experian Health nickel-and-dimes us. They have given us concessions because I have complained so...

Apr 2023
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Manager

Operations, Operations

The vendor could communicate a bit better on the training that is going on and let me know when...

Apr 2023
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Manager

Culture, Culture

Experian Health is very transparent in what their system can and can't do. When we give the vendor...

Apr 2023
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Manager

Culture, Culture, Operations, Operations

The vendor did very well in terms of setting up our contract. They did the best that they could, but...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

I have never heard anybody complain about how the application works.

Apr 2023
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Manager

Relationship, Relationship

The communication between us and the vendor is lacking. They don't let me know when something is...

Apr 2023
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Manager

Operations

We only get training when new people join the team, and that training goes really well.

Mar 2023
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Manager

Relationship, Product

I hate payers right now. They are horrible, and they are putting up so many roadblocks. Experian...

Mar 2023
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Manager

Relationship

Experian Health’s support team is amazing. If we have a problem, they immediately fix it 99% of the...

Mar 2023
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