Contract Manager & Analysis Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
We have had the product for years, but the same tools and reporting data that we were using from the...
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Value
Since we implemented the tool and got everything working well, we have been able to truly leverage...
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Loyalty, Product
This product supports contract modeling, but that is the only piece we are not using. We are not...
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Operations
The implementation and setup of the solution were very challenging. I do think there could have been...
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Relationship, Operations
We work directly with the firm to ensure that changes are being updated and are being updated...
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Product
Experian Health brings in industry-standard practices and the best practices of the industry....
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Culture
Experian Health avoids charging for everything, and we also avoid getting charged. Let's say we pay...
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Relationship
Experian Health’s support is quite good. We have regular calls with our support people. We have...
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Operations
Implementations are hard, and Experian Health needs to be a little more hands on. Everything is...
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Culture
We purchased Contract Manager & Analysis so that we could ensure that the payers were paying us...
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Product
There is always a little room for improvement with Contract Manager & Analysis’ quality. But it is a...
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Product
Contract Manager & Analysis helps us do some reporting that we need, and it is just a consistent...
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Culture, Product
Experian Health processes our contracts fine. We have a hard time with the payer policies. Those are...
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Operations
Contract Manager & Analysis is very complicated. There are many different scenarios with coding. We...
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Relationship
Experian Health’s support is a thorn in my side. I submit tickets to have the support people make...
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Culture, Operations, Product
When Experian Health makes upgrades, the system is very slow. They have been lacking in upgrades to...
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Relationship
Experian Health has a great support tool. They even have a customer service line people can call....
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Operations
Experian Health's training team is pretty robust. I have had new employees throughout the years, and...
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Relationship, Product, Value
Experian Health helped us customize aging reports in the beginning. They maintained those reports to...
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Culture, Value
Experian Health has been very flexible throughout the years about not charging us for every little...
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Loyalty, Product
There is another solution similar to Contract Manager & Analysis, but it is not at the level that...
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Relationship, Operations
Experian Health has regular updates, and they provide a newsletter of what is coming on board. We...
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Loyalty, Relationship, Product
Experian Health has made a lot of progress throughout the years, but there is still a lot more...
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Culture, Product
Contract Manager & Analysis has a feature embedded in it called contract analysis. I can create a...
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Culture, Product
Contract Manager & Analysis is a complicated, very robust system, so we have to know what we are doing....
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Operations
Experian Health would definitely get us in a meeting and train us if we wanted more training. And...
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Relationship
In terms of support, Experian Health is very good. I have a representative who I can call anytime,...
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Value
With Contract Management & Analysis, if we find money to collect from a carrier, that is tangible....
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Operations, Value
Experian Health does kind of charge us for every little thing. And Experian Health really struggles...
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Culture, Value
We are definitely receiving our money's worth with Contract Manager & Analysis because we have a...
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Loyalty
I am not really that engaged with Experian Health's new technology, but I know they have tons of...
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Culture, Product
Contract Manager & Analysis captures the transactions from the billing system. First, it captures a...
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Culture
We have a great contract with Experian Health. We have a great relationship with them. Their...
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Product
Experian Health offers a lot of ad hoc report capabilities, and we tend to use their ad hoc reports...
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Product
Our billing system is a line-item system, and Contract Manager & Analysis is a claim-level system,...
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Product
Because of the nature of underpaid or suspected underpaid claims, I want some automation in the...
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Relationship
Everything is a ticket system for support in Experian Health, and that is fine. A lot of vendors...
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Loyalty
We have examined whether Contract Manager & Analysis is part of our long-term plans over the years,...
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Product
For underpayment reporting or underpayment collection, Contract Manager & Analysis does exactly what...
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Loyalty, Operations
I don't have any plans to move away from Experian Health. The vendor delivers on what they tell us...
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Relationship
We receive pretty good customer support from Experian Health. We have recurring meetings with them,...
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Product
The system's biggest strength is its user interface. That interface is pretty easy to use. There is...
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Product
We would like Contract Manager & Analysis to have more customization options for contract analysis....
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Culture, Product
We can load physician contracts into a practice management system, but most contracts are way over...
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Relationship
We bought Contract Manager & Analysis when the company was still Medical Present Value, and then...
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Loyalty, Product
Experian Health does put a lot of effort into reporting. They have a whole suite now with a custom...
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Operations
When this started, Contract Manager & Analysis was a subscription model. We would supply Experian...
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Relationship, Value
Our Experian Health team identifies a seriously significant number of underpayments per year. We...
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Culture
We challenge Experian Health a lot. We come up with weird things, and generally, the vendor used to...
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Operations
I’m completely satisfied with Experian Health’s training. They are there for anything I need.
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Relationship
I haven't really gotten anything new from Experian Health. They just stay current and up-to-date,...
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Relationship
I don't really have any faults with Experian Health. I had a major problem that had to be solved by...
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Relationship
There are times when we need extra assistance with some reporting features and other enhancements. I...
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Relationship, Product
I really like that Experian Health understands physician billing. We have interacted with other...
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Culture, Product
Experian Health's tracking tool for support tickets isn't my favorite. I use it, but I would like a...
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Product
I find the various reports in the system to be beneficial, like the appeals and recovery reports....
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Operations
I don't take part in any of the implementations and upgrades. To me, things just seem seamless, so I...
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Relationship, Operations
I used to go to all the conferences with Experian Health, and for the past few years, I haven't been...
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Culture
I was terrified of using the contract manager to compare contracts and build contracts because...
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Relationship
We mostly do our own loads, but payers are getting more and more complicated, so we have run into...
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Culture, Relationship
Our sales representative is not very responsive to requests for information, especially concerning...
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Relationship, Product
Contract Manager & Analysis isn't perfect, but Experian Health does a nice job. The vendor has a...
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Culture, Relationship
There are things that we have been asking Experian Health for that we were promised a long time ago....
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Culture, Product
We have a mapping table that tells the system that when something comes through with a certain tax...
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Culture, Relationship, Product
We had a few glitches with Experian Health being a little slow in catching the updates that needed...
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Product
The team that is doing our underpayment analytics tracks things in Excel spreadsheets. I am not...
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Culture, Value
With Contract Manager & Analysis, we are able to realize our underpayment recoveries and have better...
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Operations
Experian Health could improve their training a little. They don't ever offer a refresher course or a...
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