Practice Velocity (Urgent Care)
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Aaron Gleave
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User Commentary

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CFO

Functionality and Upgrades

Part of Experity’s big value proposition was the speed of the process for patient encounters with...

Nov 2022
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CFO

Future Outlook

In an urgent care center, I would buy this product again. We are evolving and adding on other items...

Nov 2022
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CFO

Future Outlook

We have run into some roadblocks with Experity related to some of our long-term plans, but we are...

Nov 2022
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CEO/President

Other Observations & Comments

We would like Experity to give us more information as to their tactics or strategies for the...

Nov 2022
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CEO/President

Service and Support

Experity is pretty good. They let us know things ahead of time; we get emails. The downside of that...

Nov 2022
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CEO/President

Other Observations & Comments

Sometimes Experity has rolled something out and said it has been beta tested, but sometimes they...

Nov 2022
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CEO/President

Functionality and Upgrades

There are always some areas where we have a few additional clicks. Sometimes on my review of systems...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

We added in things for medical direction and chart review, and there have been no extra charges...

Nov 2022
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CEO/President

Functionality and Upgrades

This is probably the best prescription that I have ever used that is also easy to get through. When...

Nov 2022
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CEO/President

Other Observations & Comments

Experity tries to keep up. Once the merger between VelociDoc and DocuTAP occurred, they were kind of...

Nov 2022
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CEO/President

Relationship

When we used Experity for our revenue cycle management as well, they felt a little bit more like a...

Nov 2022
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CEO/President

Relationship

With Experity, the merge between VelociDoc and DocuTAP was less challenging for us because we were...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

I have had a lot of issues with Experity billing high charges and high receivables, and the...

Oct 2022
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CEO/President

Service and Support

Providers love Practice Velocity. It is a very well-suited software for urgent care. The product's...

Oct 2022
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Director

Functionality and Upgrades

Experity does so many software updates. They are on top of things, but Experity has gotten so big...

Jul 2022
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Director

ROI / Cost (care and feeding)

Anything and everything is a billable expenditure with Experity. That includes faxing a chart to a...

Jul 2022
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Director

Functionality and Upgrades

The providers think the solution is relatively easy to navigate and comprehend, and the ability to...

Jul 2022
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Director

Other Observations & Comments

Experity lets us know they can't always deliver on their promises. Because of that, they are very...

Mar 2022
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Director

Technology

There is no perfect EMR, so we are overall happy with Practice Velocity. Experity is going through a...

Mar 2022
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Director

Relationship

Practice Velocity is hosted, so we don't have to do much work with maintaining it, making sure we...

Mar 2022
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Director

Functionality and Upgrades

The technology is easy in Practice Velocity. There are still aspects of the system where we can tell...

Mar 2022
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Director

Relationship

We have regular meetings with Experity's product team so that we have a voice while they are...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. The cost is per patient and per item. When...

Mar 2022
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Director

Functionality and Upgrades

I like that the system is easy to use. It is Windows based and intuitive. I also like that I have my...

Mar 2022
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Director

Functionality and Upgrades

The vendor could improve the patient portal. It is antiquated and not user friendly.

Mar 2022
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CEO/President

Functionality and Upgrades

The product is at least intuitive because the buttons do what I think they should do. There are no...

Mar 2022
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CEO/President

Functionality and Upgrades

The product is not as responsive as other systems and does not have as many bells and whistles....

Mar 2022
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Manager

ROI / Cost (care and feeding)

When we request something from Experity, they always say our request is going to go to development....

Feb 2022
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Manager

Functionality and Upgrades

Practice Velocity’s COVID-19 report does not meet our requirements, so I have to do a lot of manual...

Feb 2022
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Manager

Service and Support

The web and phone support team is pretty good about getting back to us. They don't always have the...

Feb 2022
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Manager

Other Observations & Comments

When it comes to coding, what works in one state with their insurance companies won't apply to our...

Feb 2022
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Manager

Interfacing and Integration

I like the integration we get with Practice Velocity.

Feb 2022
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Manager

Service and Support

There is another EMR system I know of, and the vendor of that system is willing to give services for...

Feb 2022
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Manager

Functionality and Upgrades

Getting Clockwise.MD has been a bonus for Experity and for our EMR system, but I feel like Experity...

Feb 2022
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Physician

Functionality and Upgrades

If I could make any suggestion to Experity, it would be that I would like them to change the...

Feb 2022
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Physician

Functionality and Upgrades

I like that Practice Velocity works well for our specialty. It works well enough that we don’t have...

Feb 2022
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Manager

Relationship

We haven’t put forth a formal request to move away from Experity's system, but if I could do that...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Experity charges us for everything. That is ridiculous. They tell us about all the great things...

Feb 2022
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Manager

Interfacing and Integration

We have to have two separate logins with Experity's system, and having two logins is a pain. I am...

Feb 2022
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Manager

Functionality and Upgrades

Experity could improve a few things with the reporting functionality. We can't always find what we...

Feb 2022
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Manager

Lessons Learned

Practice Velocity is specific to urgent care settings, so I would not encourage anybody to get it if...

Feb 2022
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Manager

Functionality and Upgrades

Since DocuTAP and Practice Velocity merged to form Experity, there have been a lot of updates. The...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I would stay away from doing any billing in Practice Velocity. Our A/R was really high, and that was...

Feb 2022
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Manager

Implementation and Training

I hate when people say that a product is seamless because nothing is really seamless. When Experity...

Feb 2022
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Manager

ROI / Cost (care and feeding)

It is cost effective for us to keep the solution long term. It isn't the most expensive EMR, but it...

Feb 2022
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Manager

Implementation and Training

Experity constantly has workshops to roll out new upgrades. We can join the conference calls or read...

Feb 2022
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Manager

Future Outlook

Practice Velocity is potentially missing some integration things that other EMRs have. I am hoping...

Feb 2022
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Manager

Future Outlook

Experity consistently tries to make Practice Velocity better and more user friendly for us,...

Feb 2022
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Manager

Service and Support

Experity does well with their customer service. We don't wait very long. The phone and web support...

Feb 2022
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Manager

Relationship

The vendor's people are pretty attentive. If Experity doesn't know something, they find somebody who...

Feb 2022
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CEO/President

Functionality and Upgrades

The vendor has integrated x-rays and lab results and made things easier and more accessible. We are...

Feb 2022
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CEO/President

Functionality and Upgrades

On occasion, we get a glitch with Practice Velocity where it just freezes. Sometimes the issue is a...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

We did switch billing companies. We use a local group now, and they have been more successful than...

Feb 2022
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CEO/President

Service and Support

I would ding the vendor on their support. The web support is really good, but with the phone...

Feb 2022
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CEO/President

Relationship

It would be nice if the vendor were checking in with us regarding the types of products we are...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

Our charges for Practice Velocity increased during the pandemic because the numbers of patients we...

Feb 2022
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CEO/President

Functionality and Upgrades

I hate all EMRs, but I don’t hate them equally. I hate Practice Velocity less than others. I like...

Feb 2022
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CEO/President

Technology

A problem with the product is that we can't use iPads or Apple laptops; we have to download the...

Feb 2022
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Manager

Service and Support

I don't have problems with the software, but I have problems with the vendor’s customer service. I...

Jan 2022
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Manager

Functionality and Upgrades

I like the easiness of Practice Velocity. It is very user friendly. The software stays pretty up to...

Jan 2022
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Director

ROI / Cost (care and feeding)

We are paying a hefty amount for what we are getting. Practice Velocity is very expensive. Experity...

Jan 2022
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Director

Implementation and Training

In training, we need more personal, individual attention. I would rather have a representative come...

Jan 2022
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Director

Functionality and Upgrades

One good thing about the use of Practice Velocity is that it walks us through the changing colors of...

Jan 2022
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Director

Interfacing and Integration

We aren't integrating any other system with Practice Velocity. The pharmacy part is horrible....

Jan 2022
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Director

Functionality and Upgrades

The upgrading is a mess. Experity keeps updating the system almost every week, and every time there...

Jan 2022
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Director

Service and Support

Experity needs to have better customer service. When we call Experity, we have to stay on the phone...

Jan 2022
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Director

Future Outlook

The reason we are still using Practice Velocity is that it is a lot of hassle to change an EMR once...

Jan 2022
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Director

ROI / Cost (care and feeding)

Experity doesn't nickel-and-dime. They bundle a lot of things, and that makes things easier....

Jan 2022
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Director

Implementation and Training

Training for Practice Velocity has been hard during COVID-19. There is no in-house training. With...

Jan 2022
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Director

Interfacing and Integration

Experity picks and chooses what they will integrate the system with. I understand that. They only...

Jan 2022
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Director

Relationship

Getting to the Experity executives is difficult. I have had problems with billing. I went up the...

Jan 2022
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Director

Relationship

Experity has had some billing issues because of the volumes with COVID-19. That has probably been...

Jan 2022
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Director

Service and Support

Practice Velocity works very well for us. The system is quick, and the support is quite good. We...

Jan 2022
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Director

Functionality and Upgrades

I wish Experity would work the bugs out before they put updates through because the upgrades are...

Jan 2022
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CEO/President

Implementation and Training

The vendor has tutorials on their website. They have a whole lot of information for training, and we...

Dec 2021
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CEO/President

Service and Support

The vendor's customer service is not the best. The vendor is improving and trying, but once the...

Dec 2021
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CEO/President

Functionality and Upgrades

I would share my experience with other people if they asked me about Practice Velocity. If I were to...

Dec 2021
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CEO/President

Relationship

The vendor absolutely keeps promises in terms of the product. When they say something is going to go...

Dec 2021
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CEO/President

Functionality and Upgrades

When COVID-19 hit, a lot of providers were struggling with how to see patients. The vendor came up...

Dec 2021
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CEO/President

ROI / Cost (care and feeding)

I am really happy with Practice Velocity. It is a lifesaver for my business, and I am grateful for...

Dec 2021
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