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Practice Velocity (Urgent Care)
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Culture

Experity was extremely transparent in the beginning. They told us we could do certain things, but...

Aug 2023
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COO

Value

Experity has a tendency to charge for every little thing. We feel like everything should be included...

Aug 2023
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COO

Operations

Experity’s implementation team was top notch. We had no problems. They were extremely transparent...

Aug 2023
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(0)
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COO

Relationship, Operations

Experity provides updates and training materials constantly. Our customer service success manager...

Aug 2023
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COO

Product

Experity, given that they have an urgent care EMR, should be using an engagement marketing platform....

Aug 2023
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COO

Product

We would like to see Experity offer insurance verification. It is just so critical. Practice...

Aug 2023
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VP/Other Executive

Relationship

The vendor's tier-one help desk isn't as helpful as our internal help desk. If I were a single...

Apr 2023
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VP/Other Executive

Loyalty, Product

We recently experienced some frustration with a pause in the system's functionality improvements....

Apr 2023
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VP/Other Executive

Relationship

We have open communication with the vendor. They hear us.

Apr 2023
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VP/Other Executive

Culture, Relationship

When it comes to making promises, the vendor is pretty conscientious about what their goal is versus...

Apr 2023
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VP/Other Executive

Product

The product is pretty reliable.

Apr 2023
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VP/Other Executive

Product

The product is missing some functionality in its new ePrescription feature. Its old ePrescription...

Apr 2023
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VP/Other Executive

Loyalty, Product

There are some things related to content and words that we have worked with the vendor to improve....

Apr 2023
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VP/Other Executive

Product

We use provider work cues to show what providers need to do for patients. There is no alert on the...

Apr 2023
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CEO/President

Product

We have quite a lot of locums, people that fill in for a few days or a week, and it doesn't make...

Apr 2023
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CEO/President

Product

We are happy with Practice Velocity. I would buy it again because it is pretty seamless and is also...

Apr 2023
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CEO/President

Relationship

I have regular meetings with my Experity contact where I convey any suggestions or difficulties we...

Apr 2023
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CEO/President

Value

By and large, Experity does not nickel-and-dime. The only thing is the CAQH renewal every 90 days;...

Apr 2023
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CEO/President

Operations

Practice Velocity is geared toward urgent care. The ease of use is what stands out. It is very easy...

Apr 2023
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CEO/President

Product

We would like integration with pharmacy checks, such as a hyperlink to look at controlled...

Mar 2023
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CEO/President

Relationship, Operations, Product

Experity has done physical exam templates that give us quick physical exams. Those have been very...

Mar 2023
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Director

Relationship

We have been with Experity for a while, and our representatives have been very knowledgeable. Our...

Mar 2023
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Director

Loyalty, Product

Practice Velocity is very user friendly; however, we are having challenges with the product’s...

Mar 2023
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CEO/President

Relationship

We have regular meetings with Experity to discuss problems and concerns we identify, and that is...

Mar 2023
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CEO/President

Operations, Product

The integration was a bit of a challenge. We had to do some workarounds, and those were not terrible...

Mar 2023
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CEO/President

Product

All our users have experienced random sluggishness and issues. Maybe that is because we try to click...

Mar 2023
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CEO/President

Loyalty

We went with Practice Velocity because a lot of people were on it. I used the old Practice Velocity...

Mar 2023
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CEO/President

Product

I like Practice Velocity's accuracy. Its billing part took a while to get up to speed, but whenever...

Feb 2023
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Manager

Product

One of the biggest issues that we are having with Experity is that the system can be very slow....

Feb 2023
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Manager

Product, Value

I would not buy Practice Velocity again. There are better versions of products out there that are...

Feb 2023
||
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Manager

Relationship

There are times that Experity will tell us they are actively working on something and that it will...

Feb 2023
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Manager

Product

Practice Velocity is very user friendly for providers. It is not a cumbersome EMR, so it is not like...

Feb 2023
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Manager

Culture, Value

The downside to Practice Velocity is their billing services. We would never use their billing...

Feb 2023
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Manager

Relationship, Operations

I would tell someone looking into Practice Velocity that it is not the worst system I have ever...

Feb 2023
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Manager

Loyalty, Relationship

If Experity takes the feedback that is presented and changes their communication, then they will...

Feb 2023
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Manager

Relationship, Operations

Experity is really good at trying to make sure that we have active communication with online...

Feb 2023
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Manager

Relationship

When we call Experity’s phone support people, they are very attentive and definitely know what they...

Feb 2023
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Director

Relationship

There is an upgrade for Practice Velocity about every month or two. A lot of those upgrades are for...

Feb 2023
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Director

Operations, Product

Practice Velocity has a learning curve, but it is a short learning curve. The system isn't that...

Feb 2023
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(0)
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Director

Relationship, Product

The vendor is excellent because they support an industry. Experity is on top of the measure trends...

Feb 2023
||
(0)
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Director

Relationship

Over the last year, we have had monthly meetings with a coordinator who is responsible for all of...

Feb 2023
||
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Director

Product

The system has several features that are very good. The system's charting is fast, so we can print...

Feb 2023
||
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Manager

Product, Value

For small clinics, Practice Velocity may not be the best solution, but if a health system has...

Jan 2023
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Manager

Product

The system has a credit card reserve feature that is phenomenal because we get all our co-pays up...

Jan 2023
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Manager

Relationship

I assumed that Experity was going to be working the denials, but they aren't. They do the denials...

Jan 2023
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Manager

Operations

The vendor needs to have better-trained people working in the billing area. The vendor doesn't do...

Jan 2023
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(0)
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Manager

Operations

Experity hasn’t provided any ongoing training. They just have the same old videos that they have had...

Jan 2023
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(0)
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VP/Other Executive

Relationship

The vendor hasn't coded things properly. I think the vendor has grown too fast with the merger, and...

Dec 2022
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(0)
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VP/Other Executive

Product

The messages for billing with the system don't work effectively at all. The method for following up...

Dec 2022
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(0)
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VP/Other Executive

Product

The product should have dictation features, but it doesn't. The way the product handles orders for...

Dec 2022
||
(0)
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VP/Other Executive

Product

The process for prescribing medications is okay. I wish there were preset, common things, but...

Dec 2022
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(0)
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Director

Culture, Relationship

It would be great if we could have one point of contact rather than having to fight our way through...

Dec 2022
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(0)
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Director

Relationship

I don’t believe that Experity lies about what they are going to do, but sometimes it takes them a...

Dec 2022
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(0)
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Director

Operations

When Experity does upgrades, they send out notices, but there is no real training that goes with the...

Dec 2022
||
(0)
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Director

Product

It would be nice to be able to set parameters when we are doing statements. I get a lot of...

Dec 2022
||
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CFO

Loyalty, Product

Part of Experity’s big value proposition was the speed of the process for patient encounters with...

Nov 2022
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CFO

Loyalty, Value

In an urgent care center, I would buy this product again. We are evolving and adding on other items...

Nov 2022
||
(0)
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CFO

Loyalty, Product

We have run into some roadblocks with Experity related to some of our long-term plans, but we are...

Nov 2022
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(0)
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CEO/President

Relationship, Operations

We would like Experity to give us more information as to their tactics or strategies for the...

Nov 2022
||
(0)
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CEO/President

Relationship

Experity is pretty good. They let us know things ahead of time; we get emails. The downside of that...

Nov 2022
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CEO/President

Product

Sometimes Experity has rolled something out and said it has been beta tested, but sometimes they...

Nov 2022
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CEO/President

Loyalty, Product

There are always some areas where we have a few additional clicks. Sometimes on my review of systems...

Nov 2022
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(0)
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CEO/President

Product, Value

We added in things for medical direction and chart review, and there have been no extra charges...

Nov 2022
||
(0)
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CEO/President

Product

This is probably the best prescription that I have ever used that is also easy to get through. When...

Nov 2022
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CEO/President

Relationship

Experity tries to keep up. Once the merger between Practice Velocity and DocuTAP occurred, they were...

Nov 2022
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CEO/President

Loyalty, Relationship

When we used Experity for our revenue cycle management as well, they felt a little bit more like a...

Nov 2022
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(0)
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CEO/President

Loyalty, Product

With Experity, the merge between VelociDoc and DocuTAP was less challenging for us because we were...

Nov 2022
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CEO/President

Value

I have had a lot of issues with Experity billing high charges and high receivables, and the...

Oct 2022
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CEO/President

Relationship

Providers love Practice Velocity. It is a very well-suited software for urgent care. The product's...

Oct 2022
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