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Practice Velocity (Urgent Care) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Director

Functionality and Upgrades

We have added Experity’s Clockwise.MD feature. Our previous product wasn’t robust enough for what we...

Dec 2020
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Director

Functionality and Upgrades

Practice Velocity is super easy to use. It works well and is fast. It is specifically for urgent...

Dec 2020
(0)
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Director

Functionality and Upgrades

We like Experity. I talk to a lot of people about Practice Velocity, and I always recommend that...

Dec 2020
(0)
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Director

Relationship

Experity eventually keeps their promises. Sometimes they take a little longer than we would like...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Experity has historically charged for every little thing, but they are changing the structure of...

Dec 2020
(0)
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Director

Service and Support

The implementation of Practice Velocity was excellent. The vendor's support program is outstanding....

Dec 2020
(0)
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Director

Implementation and Training

Experity has a lot of training we can do through their systems. They have a lot of videos, and if we...

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

We use the EMR quite a bit in trying to get the projections and the numbers. It meets our needs and...

Dec 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

Experity charges for every little thing, within reason. There are certain charges when they fix...

Dec 2020
(0)
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CEO/President

Interfacing and Integration

Experity has done well with the x-ray part; we can integrate the x-ray piece, but the lab part is...

Dec 2020
(0)
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CEO/President

Technology

Practice Velocity is not iPad friendly. Sometimes patients are more comfortable using iOS platforms,...

Dec 2020
(0)
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CEO/President

Service and Support

Experity is pretty proactive. They often come up with their own updates and bug fixes. They send us...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Experity doesn't avoid nickel-and-diming. They charge us for as much as they can.

Dec 2020
(0)
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Manager

Functionality and Upgrades

Every time Experity does an upgrade, something goes wrong. That is frustrating. There will be a huge...

Dec 2020
(0)
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Manager

Relationship

The support from Experity is fine, but they really aren't proactive. We find out about issues when...

Dec 2020
(0)
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Manager

Future Outlook

Experity's system provides the service that we need. We are not going to make a move. Making a move...

Dec 2020
(0)
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Physician

ROI / Cost (care and feeding)

One of the reasons we chose the software is that our business fluctuates, and Experity charges us...

Nov 2020
(0)
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Physician

Functionality and Upgrades

The program works very well for what we do overall. I can't think of a lot of things that really...

Nov 2020
(0)
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CFO

Sales and Contracting

The vendor doesn’t keep their promises. We have used their bidding service before, and the vendor’s...

Nov 2020
(0)
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CFO

Functionality and Upgrades

Every time Experity does an upgrade, there is always an issue. Every single version update is a...

Nov 2020
(0)
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CFO

Functionality and Upgrades

The system isn’t excellent, but I don’t have many complaints either. The system is pretty much...

Nov 2020
(0)
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CFO

Interfacing and Integration

The tool works well for supporting our integration goals. We didn’t test any other product for...

Nov 2020
(0)
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CFO

Other Observations & Comments

The vendor does okay with driving tangible outcomes. The patient portal costs so much that we aren’t...

Nov 2020
(0)
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CFO

Service and Support

There are times when I can’t talk to the vendor, but they are available in most cases. I don’t have...

Nov 2020
(0)
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CFO

Service and Support

The vendor could have moved a little quicker on the virtual visits. They were late to the game, so...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is working okay. The product is not any better than any other system. The other thing...

Nov 2020
(0)
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Director

Functionality and Upgrades

I don't think the vendor can improve the system because the system is just not designed for primary...

Nov 2020
(0)
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Director

Functionality and Upgrades

In terms of executive involvement, I want to talk to the director. I don't get to talk to that...

Nov 2020
(0)
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Director

Service and Support

In terms of supporting us through the COVID-19 crisis, the vendor actually did something positive....

Nov 2020
(0)
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CEO/President

Service and Support

We have to pay for the billing and charting software, and we don't use the billing software....

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

With the last revision Experity rolled out, we had to manually reload the web version of the...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are still using Experity's product, but we are not really happy with the system. The product is...

Nov 2020
(0)
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Director

Implementation and Training

I do not recall what version we are on. The vendor keeps updating the product almost every month....

Nov 2020
(0)
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Director

Service and Support

The vendor doesn't keep all of their promises. We can't talk to anybody when we need to. Talking to...

Nov 2020
(0)
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Director

Functionality and Upgrades

In terms of our long-term plans, Experity will be changing very soon. We are very tired of this...

Nov 2020
(0)
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Manager

Relationship

We initially tried to switch from Experity to another vendor, but Experity ended up purchasing that...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I like the software and design. Experity is like the Apple of EMRs. Experity doesn't like anything...

Oct 2020
(0)
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Manager

Technology

I commonly hear from Experity that they will get something over to their development team, but that...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The pricing has gotten a bit better. Experity is starting to include some things in their base...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Experity doesn't have a good upgrade history. I don't know who does their testing, but we have had...

Oct 2020
(0)
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Manager

Functionality and Upgrades

On the provider screen, providers can select frequent-flier procedures. Those procedures are based...

Oct 2020
(0)
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Manager

Service and Support

The people from Experity do the best they can, but I know that they are reading a script. Usually,...

Oct 2020
(0)
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Manager

Lessons Learned

Experity's staff members are pretty proactive. I feel bad for a lot of the people because sometimes...

Oct 2020
(0)
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Manager

Relationship

I can always reach out to Experity. I have a pretty good relationship with an executive. I can reach...

Oct 2020
(0)
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Manager

Implementation and Training

Experity has a good vision, but their implementation services punch a hole in their vision. I wish...

Oct 2020
(0)
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Manager

Relationship

I would recommend the system. It is a good base EMR. Experity is trying to grow. They have done a...

Oct 2020
(0)
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Manager

Other Observations & Comments

I would like to see Experity's system become Mac based. Right now, it is just PC based. It would be...

Oct 2020
(0)
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CFO

Other Observations & Comments

Experity has gone through some growing pains, so my satisfaction has gone down over the last year....

Oct 2020
(0)
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CFO

Other Observations & Comments

In the age of COVID-19, Experity has redirected their development to work on items that I might have...

Oct 2020
(0)
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CFO

Functionality and Upgrades

This solution is like an appointment booking software. The tracking board is a walk-in and...

Oct 2020
(0)
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CFO

Functionality and Upgrades

Early on in the COVID-19 crisis, our number of patients decreased because everyone stayed at home....

Oct 2020
(0)
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CFO

Functionality and Upgrades

The algorithms and software code that we bought with this product are not as robust and good as the...

Oct 2020
(0)
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CFO

Functionality and Upgrades

Practice Velocity is integrated with our other systems, so things shouldn't break down. Our...

Oct 2020
(0)
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CFO

Other Observations & Comments

The vendor's last acquisition merger has got to be a good thing in the long term. Experity has new...

Oct 2020
(0)
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CFO

Other Observations & Comments

We got to keep our original Practice Velocity representative after the merger. This individual has...

Oct 2020
(0)
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CFO

Other Observations & Comments

In looking at the other systems out there, I think I would buy Practice Velocity again. I am using...

Oct 2020
(0)
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CFO

Service and Support

The core product is pretty good. That is why I am optimistic about this solution. A while ago, the...

Oct 2020
(0)
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Director

Functionality and Upgrades

I wish I knew what version of the product we are on because I feel like that is one of the multiple...

Oct 2020
(0)
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Director

Service and Support

Our representative is great, but we have challenges. Ever since the pandemic, the person has worked...

Oct 2020
(0)
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Director

Technology

With COVID-19, one of the big challenges we have is the reporting and results. We are sending out...

Oct 2020
(0)
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Director

Relationship

Our representative is very responsive, but the person is more reactive than proactive. I would like...

Oct 2020
(0)
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Director

Service and Support

The vendor’s online help desk is amazing. The support people really dig into things.

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Experity's solution for urgent care is the best in terms of ease of use. Experity has a monopoly on...

Oct 2020
(0)
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Director

Functionality and Upgrades

The patient portal is something we have been trying to get on board with, and we did initially, but...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

All kinds of things have changed in the way Experity bills us. I don't understand the new system....

Oct 2020
(0)
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Manager

Relationship

There are too many people at Experity with titles that I don't understand. Our client success...

Oct 2020
(0)
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Manager

Relationship

The vendor is a little too big for their britches now. Practice Velocity merged with DocuTAP to form...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The product is okay. I have always thought that it was good for managers. The end users think the...

Oct 2020
(0)
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Manager

Technology

We have been using Practice Velocity for years in urgent care, and the product is great. The patient...

May 2020
(0)
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Manager

Functionality and Upgrades

The product is pretty simple and very user friendly. Every EMR has its problems because everybody...

May 2020
(0)
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Manager

Service and Support

I do a lot of troubleshooting for our staff members simply because they don't have as much...

May 2020
(0)
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Manager

Service and Support

Every single member of the Experity team is great. The best thing about working with the vendor is...

May 2020
(0)
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Manager

Functionality and Upgrades

I haven't really paid much attention to when the system has been updated. Experity sends us upgrades...

May 2020
(0)
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Manager

Functionality and Upgrades

Sometimes it takes the vendor a while to implement new features. My understanding is that they are...

May 2020
(0)
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Manager

Service and Support

Experity has been really great during the COVID-19 crisis. They have even sent us the billable codes...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

There are always charges associated with the new features that the vendor develops.

May 2020
(0)
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CEO/President

Functionality and Upgrades

Practice Velocity has pretty fast updates pretty often. When Experity announces an update, they...

May 2020
(0)
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CEO/President

Functionality and Upgrades

We will definitely be using the documentation system. It is pretty good to capture as we grow the...

May 2020
(0)
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CEO/President

Implementation and Training

When we first started with Practice Velocity years ago, Experity started with billing. We had a...

May 2020
(0)
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CEO/President

Functionality and Upgrades

We have added Experity’s radiology component with x-rays. We can bring things into the chart, but...

May 2020
(0)
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CEO/President

Functionality and Upgrades

The system is very easy to use for the front-desk people and for the providers in terms of...

May 2020
(0)
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CEO/President

Service and Support

We have support during all business hours. Nothing is outsourced. I have contact liaisons, and we...

May 2020
(0)
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CEO/President

Relationship

The vendor executives are very involved. Initially, we met all the different people, and we continue...

May 2020
(0)
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CEO/President

Functionality and Upgrades

The system does well in terms of driving tangible outcomes. We are able to set our goals and see how...

May 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

In the beginning, the system as great because we had so many hands-on contacts, but we have reached...

May 2020
(0)
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CEO/President

Functionality and Upgrades

I would tell others that Experity is a great place to go and get all the information that people in...

May 2020
(0)
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CEO/President

Service and Support

Experity has done a lot to support us during the COVID-19 crisis. They have helped us by giving us...

May 2020
(0)
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Director

Other Observations & Comments

Experity keeps their promises, but sometimes they need a little push and a couple of reminders. The...

Apr 2020
(0)
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Director

Implementation and Training

Experity is more than happy to answer our questions when we have them. The one-on-one training is good....

Apr 2020
(0)
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Director

Lessons Learned

I think the product has so much more potential than we know about. I feel like there is so much in...

Apr 2020
(0)
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Director

Other Observations & Comments

The product is easy to use for basic things like getting patients in and out. But there are places...

Apr 2020
(0)
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Director

Other Observations & Comments

I am very optimistic and like to see the silver lining on everything, and I hope that a year from...

Apr 2020
(0)
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Director

Implementation and Training

The training videos are lacking. I rely on those to help our employees, but the videos don't seem to...

Apr 2020
(0)
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CEO/President

Implementation and Training

Experity is doing great with their upgrades, and we don’t require any further training. All of our...

Apr 2020
(0)
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CEO/President

Functionality and Upgrades

The system is geared for urgent care, and it is extremely user friendly and intuitive. The...

Apr 2020
(0)
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Manager

Service and Support

The vendor's IT department has definitely gotten better since the merger with Experity.

Mar 2020
(0)
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Manager

Other Observations & Comments

It is super costly to change EMRs, and the training is costly on top of that. Our long-term plan is...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The EMR is fantastic. It is high level, and there are lots of updates. Everything has been updated,...

Mar 2020
(0)
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