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Practice Velocity (Urgent Care) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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VP/Other Executive

The product is way easier to use than another Experity product. Practice Velocity works and does...

Jul 2021
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VP/Other Executive

I can get ahold of Experity and talk to them on a regular basis. For better or for worse, we have...

Jul 2021
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(0)
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VP/Other Executive

We decided to keep Practice Velocity. We were going to get rid of it, but we had a lot of growing to...

Jul 2021
||
(0)
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VP/Other Executive

Experity tries to keep all their promises, but they are biting off more than they can chew. The...

Jul 2021
||
(0)
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VP/Other Executive

Experity's support is fine. We can get ahold of somebody all the time. For a small provider, that is...

Jul 2021
||
(0)
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VP/Other Executive

Experity charges for everything they do, but the pricing is reasonable if we compare what they...

Jul 2021
||
(0)
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VP/Other Executive

Experity's training is fine. They are good with training because they support what they have.

Jul 2021
||
(0)
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VP/Other Executive

The product's integration is horrible. That is the system's Achilles' heel. When I forced Experity...

Jul 2021
||
(0)
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VP/Other Executive

As far as recommending Practice Velocity to others goes, I would say that it is fine for a...

Jul 2021
||
(0)
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Director

I like the concept of the vendor's new support ticket system that was implemented. It provides us...

Jun 2021
||
(0)
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Director

Sometimes my requests seem to get lost. The follow-up isn’t always there. I rated the vendor lower...

Jun 2021
||
(0)
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Director

On the workers' comp side, if an employer is attempting to self-pay for workers' comp, we are unable...

Jun 2021
||
(0)
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Director

Our billing support folks are great. They are very nice, but I feel like they are understaffed. For...

Jun 2021
||
(0)
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Director

With some of the accounts, social security information is missing, and I was told that the vendor...

Jun 2021
||
(0)
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Director

I would recommend the system. I wish the vendor had more educational videos over specifics, and they...

Jun 2021
||
(0)
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Director

We don’t have online registration; there is a third-party system that is not integrated into our...

Jun 2021
||
(0)
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Manager

The vendor's crew has done an extremely good job with the product. Our providers like it, and it is...

May 2021
||
(0)
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Manager

Practice Velocity's workflow is geared toward urgent care, but I have heard they want to create a...

May 2021
||
(0)
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Manager

I wouldn’t say that Experity keeps all of their promises. They nickel-and-dime. Experity was like a...

Apr 2021
||
(0)
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Manager

We had a few little hiccups with the implementation, but Experity was pretty good overall.

Apr 2021
||
(0)
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Manager

Experity’s system is easy to use, and they meet our needs. It does what it is supposed to do. I am...

Apr 2021
||
(0)
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Manager

We can’t get in touch with anybody on Experity’s management team. That is a pretty big deal. We have...

Apr 2021
||
(0)
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Manager

We were drawn to Practice Velocity because it was very user friendly and more focused on urgent...

Apr 2021
||
(0)
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CEO/President

We went with Experity's system, and the system didn’t have what we needed. It is okay overall, but...

Mar 2021
||
(0)
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CEO/President

The vendor is a little slow to keep their promises. We are working on that issue now, but they are a...

Mar 2021
||
(0)
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CEO/President

The vendor does charge us, but I don't consider that to be a negative. If they charge us for...

Feb 2021
||
(0)
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CEO/President

We had some issues when we switched to billing. That switch also involved a lot of contracting and...

Feb 2021
||
(0)
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CEO/President

The product is excellent. The vendor has updated it to make it more user friendly. It has become...

Feb 2021
||
(0)
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CEO/President

The vendor has done a very good job of updating and integrating different results into the system....

Feb 2021
||
(0)
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CEO/President

We haven't had to use the vendor's support very often. The software has served us well. There is an...

Feb 2021
||
(0)
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Director

We have added Experity’s Clockwise.MD feature. Our previous product wasn’t robust enough for what we...

Dec 2020
||
(0)
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Director

Practice Velocity is super easy to use. It works well and is fast. It is specifically for urgent...

Dec 2020
||
(0)
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Director

We like Experity. I talk to a lot of people about Practice Velocity, and I always recommend that...

Dec 2020
||
(0)
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Director

Experity eventually keeps their promises. Sometimes they take a little longer than we would like...

Dec 2020
||
(0)
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Director

Experity has historically charged for every little thing, but they are changing the structure of...

Dec 2020
||
(0)
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Director

The implementation of Practice Velocity was excellent. The vendor's support program is outstanding....

Dec 2020
||
(0)
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Director

Experity has a lot of training we can do through their systems. They have a lot of videos, and if we...

Dec 2020
||
(0)
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CEO/President

We use the EMR quite a bit in trying to get the projections and the numbers. It meets our needs and...

Dec 2020
||
(0)
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CEO/President

Experity charges for every little thing, within reason. There are certain charges when they fix...

Dec 2020
||
(0)
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CEO/President

Experity has done well with the x-ray part; we can integrate the x-ray piece, but the lab part is...

Dec 2020
||
(0)
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CEO/President

Practice Velocity is not iPad friendly. Sometimes patients are more comfortable using iOS platforms,...

Dec 2020
||
(0)
 Thank you  Helpful

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CEO/President

Experity is pretty proactive. They often come up with their own updates and bug fixes. They send us...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Experity doesn't avoid nickel-and-diming. They charge us for as much as they can.

Dec 2020
||
(0)
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Manager

Every time Experity does an upgrade, something goes wrong. That is frustrating. There will be a huge...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

The support from Experity is fine, but they really aren't proactive. We find out about issues when...

Dec 2020
||
(0)
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Manager

Experity's system provides the service that we need. We are not going to make a move. Making a move...

Dec 2020
||
(0)
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Physician

One of the reasons we chose the software is that our business fluctuates, and Experity charges us...

Nov 2020
||
(0)
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Physician

The program works very well for what we do overall. I can't think of a lot of things that really...

Nov 2020
||
(0)
 Thank you  Helpful

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CFO

The vendor doesn’t keep their promises. We have used their bidding service before, and the vendor’s...

Nov 2020
||
(0)
 Thank you  Helpful

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CFO

Every time Experity does an upgrade, there is always an issue. Every single version update is a...

Nov 2020
||
(0)
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CFO

The system isn’t excellent, but I don’t have many complaints either. The system is pretty much...

Nov 2020
||
(0)
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CFO

The tool works well for supporting our integration goals. We didn’t test any other product for...

Nov 2020
||
(0)
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CFO

The vendor does okay with driving tangible outcomes. The patient portal costs so much that we aren’t...

Nov 2020
||
(0)
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CFO

There are times when I can’t talk to the vendor, but they are available in most cases. I don’t have...

Nov 2020
||
(0)
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CFO

The vendor could have moved a little quicker on the virtual visits. They were late to the game, so...

Nov 2020
||
(0)
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Director

The product is working okay. The product is not any better than any other system. The other thing...

Nov 2020
||
(0)
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Director

I don't think the vendor can improve the system because the system is just not designed for primary...

Nov 2020
||
(0)
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Director

In terms of executive involvement, I want to talk to the director. I don't get to talk to that...

Nov 2020
||
(0)
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Director

In terms of supporting us through the COVID-19 crisis, the vendor actually did something positive....

Nov 2020
||
(0)
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CEO/President

We have to pay for the billing and charting software, and we don't use the billing software....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With the last revision Experity rolled out, we had to manually reload the web version of the...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

We are still using Experity's product, but we are not really happy with the system. The product is...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

I do not recall what version we are on. The vendor keeps updating the product almost every month....

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The vendor doesn't keep all of their promises. We can't talk to anybody when we need to. Talking to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of our long-term plans, Experity will be changing very soon. We are very tired of this...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

We initially tried to switch from Experity to another vendor, but Experity ended up purchasing that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the software and design. Experity is like the Apple of EMRs. Experity doesn't like anything...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I commonly hear from Experity that they will get something over to their development team, but that...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The pricing has gotten a bit better. Experity is starting to include some things in their base...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Experity doesn't have a good upgrade history. I don't know who does their testing, but we have had...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

On the provider screen, providers can select frequent-flier procedures. Those procedures are based...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The people from Experity do the best they can, but I know that they are reading a script. Usually,...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Experity's staff members are pretty proactive. I feel bad for a lot of the people because sometimes...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I can always reach out to Experity. I have a pretty good relationship with an executive. I can reach...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experity has a good vision, but their implementation services punch a hole in their vision. I wish...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system. It is a good base EMR. Experity is trying to grow. They have done a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see Experity's system become Mac based. Right now, it is just PC based. It would be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Experity has gone through some growing pains, so my satisfaction has gone down over the last year....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

In the age of COVID-19, Experity has redirected their development to work on items that I might have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

This solution is like an appointment booking software. The tracking board is a walk-in and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Early on in the COVID-19 crisis, our number of patients decreased because everyone stayed at home....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The algorithms and software code that we bought with this product are not as robust and good as the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Practice Velocity is integrated with our other systems, so things shouldn't break down. Our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor's last acquisition merger has got to be a good thing in the long term. Experity has new...

Oct 2020
||
(0)
 Thank you  Helpful

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CFO

We got to keep our original Practice Velocity representative after the merger. This individual has...

Oct 2020
||
(0)
 Thank you  Helpful

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CFO

In looking at the other systems out there, I think I would buy Practice Velocity again. I am using...

Oct 2020
||
(0)
 Thank you  Helpful

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CFO

The core product is pretty good. That is why I am optimistic about this solution. A while ago, the...

Oct 2020
||
(0)
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Director

I wish I knew what version of the product we are on because I feel like that is one of the multiple...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

Our representative is great, but we have challenges. Ever since the pandemic, the person has worked...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

With COVID-19, one of the big challenges we have is the reporting and results. We are sending out...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our representative is very responsive, but the person is more reactive than proactive. I would like...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s online help desk is amazing. The support people really dig into things.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experity's solution for urgent care is the best in terms of ease of use. Experity has a monopoly on...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The patient portal is something we have been trying to get on board with, and we did initially, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

All kinds of things have changed in the way Experity bills us. I don't understand the new system....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are too many people at Experity with titles that I don't understand. Our client success...

Oct 2020
||
(0)
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Manager

The vendor is a little too big for their britches now. Practice Velocity merged with DocuTAP to form...

Oct 2020
||
(0)
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Manager

The product is okay. I have always thought that it was good for managers. The end users think the...

Oct 2020
||
(0)
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