Practice Velocity (Urgent Care)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Experity lets us know they can't always deliver on their promises. Because of that, they are very...

Mar 2022
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Director

There is no perfect EMR, so we are overall happy with Practice Velocity. Experity is going through a...

Mar 2022
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Director

Practice Velocity is hosted, so we don't have to do much work with maintaining it, making sure we...

Mar 2022
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Director

The technology is easy in Practice Velocity. There are still aspects of the system where we can tell...

Mar 2022
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Director

We have regular meetings with Experity's product team so that we have a voice while they are...

Mar 2022
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Director

The vendor doesn't avoid charging for every little thing. The cost is per patient and per item. When...

Mar 2022
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Director

I like that the system is easy to use. It is Windows based and intuitive. I also like that I have my...

Mar 2022
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Director

The vendor could improve the patient portal. It is antiquated and not user friendly.

Mar 2022
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CEO/President

The product is at least intuitive because the buttons do what I think they should do. There are no...

Mar 2022
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CEO/President

The product is not as responsive as other systems and does not have as many bells and whistles....

Mar 2022
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Manager

When we request something from Experity, they always say our request is going to go to development....

Feb 2022
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Manager

Practice Velocity’s COVID-19 report does not meet our requirements, so I have to do a lot of manual...

Feb 2022
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Manager

The web and phone support team is pretty good about getting back to us. They don't always have the...

Feb 2022
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Manager

When it comes to coding, what works in one state with their insurance companies won't apply to our...

Feb 2022
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Manager

I like the integration we get with Practice Velocity.

Feb 2022
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Manager

There is another EMR system I know of, and the vendor of that system is willing to give services for...

Feb 2022
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Manager

Getting Clockwise.MD has been a bonus for Experity and for our EMR system, but I feel like Experity...

Feb 2022
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Physician

If I could make any suggestion to Experity, it would be that I would like them to change the...

Feb 2022
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Physician

I like that Practice Velocity works well for our specialty. It works well enough that we don’t have...

Feb 2022
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Manager

We haven’t put forth a formal request to move away from Experity's system, but if I could do that...

Feb 2022
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Manager

Experity charges us for everything. That is ridiculous. They tell us about all the great things...

Feb 2022
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Manager

We have to have two separate logins with Experity's system, and having two logins is a pain. I am...

Feb 2022
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Manager

Experity could improve a few things with the reporting functionality. We can't always find what we...

Feb 2022
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Manager

Practice Velocity is specific to urgent care settings, so I would not encourage anybody to get it if...

Feb 2022
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Manager

Since DocuTAP and Practice Velocity merged to form Experity, there have been a lot of updates. The...

Feb 2022
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Manager

I would stay away from doing any billing in Practice Velocity. Our A/R was really high, and that was...

Feb 2022
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Manager

I hate when people say that a product is seamless because nothing is really seamless. When Experity...

Feb 2022
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Manager

It is cost effective for us to keep the solution long term. It isn't the most expensive EMR, but it...

Feb 2022
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Manager

Experity constantly has workshops to roll out new upgrades. We can join the conference calls or read...

Feb 2022
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Manager

Practice Velocity is potentially missing some integration things that other EMRs have. I am hoping...

Feb 2022
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Manager

Experity consistently tries to make Practice Velocity better and more user friendly for us,...

Feb 2022
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Manager

Experity does well with their customer service. We don't wait very long. The phone and web support...

Feb 2022
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Manager

The vendor's people are pretty attentive. If Experity doesn't know something, they find somebody who...

Feb 2022
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CEO/President

The vendor has integrated x-rays and lab results and made things easier and more accessible. We are...

Feb 2022
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CEO/President

On occasion, we get a glitch with Practice Velocity where it just freezes. Sometimes the issue is a...

Feb 2022
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CEO/President

We did switch billing companies. We use a local group now, and they have been more successful than...

Feb 2022
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CEO/President

I would ding the vendor on their support. The web support is really good, but with the phone...

Feb 2022
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CEO/President

It would be nice if the vendor were checking in with us regarding the types of products we are...

Feb 2022
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CEO/President

Our charges for Practice Velocity increased during the pandemic because the numbers of patients we...

Feb 2022
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CEO/President

I hate all EMRs, but I don’t hate them equally. I hate Practice Velocity less than others. I like...

Feb 2022
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CEO/President

A problem with the product is that we can't use iPads or Apple laptops; we have to download the...

Feb 2022
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Manager

I don't have problems with the software, but I have problems with the vendor’s customer service. I...

Jan 2022
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Manager

I like the easiness of Practice Velocity. It is very user friendly. The software stays pretty up to...

Jan 2022
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Director

We are paying a hefty amount for what we are getting. Practice Velocity is very expensive. Experity...

Jan 2022
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Director

In training, we need more personal, individual attention. I would rather have a representative come...

Jan 2022
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Director

One good thing about the use of Practice Velocity is that it walks us through the changing colors of...

Jan 2022
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Director

We aren't integrating any other system with Practice Velocity. The pharmacy part is horrible....

Jan 2022
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Director

The upgrading is a mess. Experity keeps updating the system almost every week, and every time there...

Jan 2022
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Director

Experity needs to have better customer service. When we call Experity, we have to stay on the phone...

Jan 2022
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Director

The reason we are still using Practice Velocity is that it is a lot of hassle to change an EMR once...

Jan 2022
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Director

Experity doesn't nickel-and-dime. They bundle a lot of things, and that makes things easier....

Jan 2022
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Director

Training for Practice Velocity has been hard during COVID-19. There is no in-house training. With...

Jan 2022
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Director

Experity picks and chooses what they will integrate the system with. I understand that. They only...

Jan 2022
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Director

Getting to the Experity executives is difficult. I have had problems with billing. I went up the...

Jan 2022
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Director

Experity has had some billing issues because of the volumes with COVID-19. That has probably been...

Jan 2022
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Director

Practice Velocity works very well for us. The system is quick, and the support is quite good. We...

Jan 2022
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Director

I wish Experity would work the bugs out before they put updates through because the upgrades are...

Jan 2022
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CEO/President

The vendor has tutorials on their website. They have a whole lot of information for training, and we...

Dec 2021
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CEO/President

The vendor's customer service is not the best. The vendor is improving and trying, but once the...

Dec 2021
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CEO/President

I would share my experience with other people if they asked me about Practice Velocity. If I were to...

Dec 2021
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CEO/President

The vendor absolutely keeps promises in terms of the product. When they say something is going to go...

Dec 2021
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CEO/President

When COVID-19 hit, a lot of providers were struggling with how to see patients. The vendor came up...

Dec 2021
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CEO/President

I am really happy with Practice Velocity. It is a lifesaver for my business, and I am grateful for...

Dec 2021
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COO

If the vendor was the way they are currently, and I was looking to purchase a solution, I would look...

Aug 2021
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COO

As the company has grown from Practice Velocity into Experity, they have not been very good at...

Aug 2021
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COO

When we first started with Practice Velocity, we were able to meet with one of their executives, and...

Aug 2021
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COO

When we first started working with Practice Velocity, they were very concerned about taking care of...

Aug 2021
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COO

At one point, we had an issue with the Practice Velocity system. We called the support people, and...

Aug 2021
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COO

Before Practice Velocity became Experity, new clients went for training, and the vendor had a really...

Aug 2021
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COO

We have grown to understand that in order to get the outcomes that we want, we have to rely on...

Aug 2021
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COO

I couldn’t recommend Experity to someone. However, I will say that if the vendor were still Practice...

Aug 2021
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COO

When the vendor has an upgrade, they email us about a webinar. The challenge is that we are in a...

Aug 2021
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VP/Other Executive

The product is way easier to use than another Experity product. Practice Velocity works and does...

Jul 2021
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VP/Other Executive

I can get ahold of Experity and talk to them on a regular basis. For better or for worse, we have...

Jul 2021
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VP/Other Executive

We decided to keep Practice Velocity. We were going to get rid of it, but we had a lot of growing to...

Jul 2021
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VP/Other Executive

Experity tries to keep all their promises, but they are biting off more than they can chew. The...

Jul 2021
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VP/Other Executive

Experity's support is fine. We can get ahold of somebody all the time. For a small provider, that is...

Jul 2021
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VP/Other Executive

Experity charges for everything they do, but the pricing is reasonable if we compare what they...

Jul 2021
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VP/Other Executive

Experity's training is fine. They are good with training because they support what they have.

Jul 2021
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VP/Other Executive

The product's integration is horrible. That is the system's Achilles' heel. When I forced Experity...

Jul 2021
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VP/Other Executive

As far as recommending Practice Velocity to others goes, I would say that it is fine for a...

Jul 2021
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