Practice Velocity (Urgent Care) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:28:35 AM and Model.EvProductId = 65833

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User Commentary

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Director

Functionality and Upgrades

I wish I knew what version of the product we are on because I feel like that is one of the multiple...

Oct 2020
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Director

Service and Support

Our representative is great, but we have challenges. Ever since the pandemic, the person has worked...

Oct 2020
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Director

Technology

With COVID-19, one of the big challenges we have is the reporting and results. We are sending out...

Oct 2020
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Director

Relationship

Our representative is very responsive, but the person is more reactive than proactive. I would like...

Oct 2020
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Director

Service and Support

The vendor’s online help desk is amazing. The support people really dig into things.

Oct 2020
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Director

ROI / Cost (care and feeding)

Experity's solution for urgent care is the best in terms of ease of use. Experity has a monopoly on...

Oct 2020
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Director

Functionality and Upgrades

The patient portal is something we have been trying to get on board with, and we did initially, but...

Oct 2020
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Manager

ROI / Cost (care and feeding)

All kinds of things have changed in the way Experity bills us. I don't understand the new system....

Oct 2020
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Manager

Relationship

There are too many people at Experity with titles that I don't understand. Our client success...

Oct 2020
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Manager

Relationship

The vendor is a little too big for their britches now. Practice Velocity merged with DocuTAP to form...

Oct 2020
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Manager

Functionality and Upgrades

The product is okay. I have always thought that it was good for managers. The end users think the...

Oct 2020
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Manager

Technology

We have been using Practice Velocity for years in urgent care, and the product is great. The patient...

May 2020
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Manager

Functionality and Upgrades

The product is pretty simple and very user friendly. Every EMR has its problems because everybody...

May 2020
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Manager

Service and Support

I do a lot of troubleshooting for our staff members simply because they don't have as much...

May 2020
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Manager

Service and Support

Every single member of the Experity team is great. The best thing about working with the vendor is...

May 2020
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Manager

Functionality and Upgrades

I haven't really paid much attention to when the system has been updated. Experity sends us upgrades...

May 2020
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Manager

Functionality and Upgrades

Sometimes it takes the vendor a while to implement new features. My understanding is that they are...

May 2020
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Manager

Service and Support

Experity has been really great during the COVID-19 crisis. They have even sent us the billable codes...

May 2020
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Manager

ROI / Cost (care and feeding)

There are always charges associated with the new features that the vendor develops.

May 2020
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CEO/President

Functionality and Upgrades

Practice Velocity has pretty fast updates pretty often. When Experity announces an update, they...

May 2020
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CEO/President

Functionality and Upgrades

We will definitely be using the documentation system. It is pretty good to capture as we grow the...

May 2020
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CEO/President

Implementation and Training

When we first started with Practice Velocity years ago, Experity started with billing. We had a...

May 2020
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CEO/President

Functionality and Upgrades

We have added Experity’s radiology component with x-rays. We can bring things into the chart, but...

May 2020
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CEO/President

Functionality and Upgrades

The system is very easy to use for the front-desk people and for the providers in terms of...

May 2020
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CEO/President

Service and Support

We have support during all business hours. Nothing is outsourced. I have contact liaisons, and we...

May 2020
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CEO/President

Relationship

The vendor executives are very involved. Initially, we met all the different people, and we continue...

May 2020
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CEO/President

Functionality and Upgrades

The system does well in terms of driving tangible outcomes. We are able to set our goals and see how...

May 2020
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CEO/President

ROI / Cost (care and feeding)

In the beginning, the system as great because we had so many hands-on contacts, but we have reached...

May 2020
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CEO/President

Functionality and Upgrades

I would tell others that Experity is a great place to go and get all the information that people in...

May 2020
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CEO/President

Service and Support

Experity has done a lot to support us during the COVID-19 crisis. They have helped us by giving us...

May 2020
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Director

Other Observations & Comments

Experity keeps their promises, but sometimes they need a little push and a couple of reminders. The...

Apr 2020
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Director

Implementation and Training

Experity is more than happy to answer our questions when we have them. The one-on-one training is good....

Apr 2020
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Director

Lessons Learned

I think the product has so much more potential than we know about. I feel like there is so much in...

Apr 2020
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Director

Other Observations & Comments

The product is easy to use for basic things like getting patients in and out. But there are places...

Apr 2020
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Director

Other Observations & Comments

I am very optimistic and like to see the silver lining on everything, and I hope that a year from...

Apr 2020
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Director

Implementation and Training

The training videos are lacking. I rely on those to help our employees, but the videos don't seem to...

Apr 2020
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CEO/President

Implementation and Training

Experity is doing great with their upgrades, and we don’t require any further training. All of our...

Apr 2020
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CEO/President

Functionality and Upgrades

The system is geared for urgent care, and it is extremely user friendly and intuitive. The...

Apr 2020
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Manager

Service and Support

The vendor's IT department has definitely gotten better since the merger with Experity.

Mar 2020
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Manager

Other Observations & Comments

It is super costly to change EMRs, and the training is costly on top of that. Our long-term plan is...

Mar 2020
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Manager

Functionality and Upgrades

The EMR is fantastic. It is high level, and there are lots of updates. Everything has been updated,...

Mar 2020
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COO

Service and Support

Since DocuTap became Experity, it takes a bit longer to get things worked on that we need to be...

Dec 2019
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COO

Service and Support

Overall, we are very happy with Practice Velocity. We have been happy since we started with...

Dec 2019
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COO

Functionality and Upgrades

The thing that is kind of annoying about Practice Velocity is that if someone accidentally deletes a...

Dec 2019
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COO

ROI / Cost (care and feeding)

All EMR companies, not just Experity, nickel-and-dime. We looked at a lot of vendors, and we go to...

Dec 2019
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COO

Other Observations & Comments

I don’t have too many negative things to say about Practice Velocity. If I expected everything to be...

Dec 2019
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COO

Relationship

I can say, in all honesty, that if I pick up the phone and call an executive at Experity, I will get...

Dec 2019
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COO

Other Observations & Comments

If Experity could fix a problem we are having, my forecasted satisfaction would go up. I suspect...

Dec 2019
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COO

Functionality and Upgrades

I would tell providers looking at Practice Velocity that the combination of Practice Velocity and...

Dec 2019
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CEO/President

Other Observations & Comments

I would tell other providers to make sure they look at all the other options too. I don't have any...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The system is not user friendly. Users have to know how to use it. The system works, but it isn’t...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

One of the problems with our agreement with Experity is that we pay based on a certain number of...

Nov 2019
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Analyst/Coordinator

Relationship

The vendor recently acquired another vendor. That transition is complete, and the people we have...

Nov 2019
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Analyst/Coordinator

Implementation and Training

The reference materials that users have could be improved. Going to online communities to ask...

Nov 2019
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COO

Functionality and Upgrades

The occupational-medicine side could be a lot better. The current functionality is just a place...

Nov 2019
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COO

Relationship

Experity has an amazing team. They gave us an account manager, so we can go directly to that person...

Nov 2019
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COO

Functionality and Upgrades

We have seen more detailed demographics. The rollout was really nice; we sometimes have patients...

Nov 2019
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CEO/President

Service and Support

Experity's EMR is excellent, and the tools and support that we get are excellent. I wouldn't change...

Nov 2019
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CEO/President

Service and Support

If Experity says that they are going to do something on a particular day, they will do it. The...

Nov 2019
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CEO/President

ROI / Cost (care and feeding)

Experity does nickel-and-dime us, but I think that is fair. For example, they offer a service for...

Nov 2019
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CEO/President

Service and Support

The support for the technology, the EMR, and the practice management piece are excellent.

Nov 2019
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CEO/President

Relationship

I have had a great experience with Practice Velocity so far. A couple of things could be different,...

Nov 2019
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CEO/President

Relationship

My EMR is from Experity, and they help us with other services, and all of those things have been...

Nov 2019
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CEO/President

Functionality and Upgrades

If the charts loaded faster in Practice Velocity, I would go back to the product. I like that it has...

Oct 2019
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CEO/President

Functionality and Upgrades

One reason we changed from Practice Velocity was there was a slow load time on the charts. Whenever...

Oct 2019
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CEO/President

Relationship

When we had billing or computer problems, we could talk with the CEO, David Stern, and he would...

Oct 2019
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CEO/President

Relationship

I am also affiliated with another group. The CEO of this vendor accommodated that group. That...

Oct 2019
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CEO/President

Relationship

This product has improved within the last year. That improvement may have to do with the merger. An...

Oct 2019
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CEO/President

Relationship

Last year I was rather critical of this vendor. I felt that they did not provide proper service....

Oct 2019
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CEO/President

Relationship

The acquisition has been relatively invisible to us on the client side. We have the same account...

Oct 2019
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CEO/President

Interfacing and Integration

If Practice Velocity is going to survive, Experity needs to figure out how to respond to hospital...

Oct 2019
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CEO/President

Future Outlook

I would buy Practice Velocity again right now. But as Epic and others make improvements, and as we...

Oct 2019
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CEO/President

ROI / Cost (care and feeding)

Experity nickel-and-dimes us to death. They charge us for the real-time eligibility functionality...

Oct 2019
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Director

Interfacing and Integration

I would love to see Practice Velocity be able to integrate with more outside systems. Right now,...

Oct 2019
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Director

Service and Support

Experity's support has been very good. We get answers to our questions in a relatively quick time...

Oct 2019
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Director

Functionality and Upgrades

We experience very little downtime with Practice Velocity. The system is easy to use and very stable....

Oct 2019
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Manager

Functionality and Upgrades

We have historically done our own billing, so working with the VelociDoc platform is the first time...

Oct 2019
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Manager

Service and Support

Practice Velocity needs to be more receptive and responsive to our service requests. Right now, it...

Oct 2019
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Manager

Implementation and Training

Practice Velocity's training was good, but we could have benefitted from more hands-on training...

Oct 2019
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Manager

Functionality and Upgrades

My providers love the VelociDoc platform, but they would also be okay with the decision to change...

Oct 2019
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Director

Functionality and Upgrades

The system is not at all useful for primary care. For a couple of years, we have been telling the...

Sep 2019
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Director

Future Outlook

We would have changed the system a long time ago, but changing everything would have required a lot...

Sep 2019
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