Practice Velocity (Urgent Care)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

We are paying a hefty amount for what we are getting. Practice Velocity is very expensive. Experity...

Jan 2022
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Director

In training, we need more personal, individual attention. I would rather have a representative come...

Jan 2022
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Director

One good thing about the use of Practice Velocity is that it walks us through the changing colors of...

Jan 2022
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Director

We aren't integrating any other system with Practice Velocity. The pharmacy part is horrible....

Jan 2022
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Director

The upgrading is a mess. Experity keeps updating the system almost every week, and every time there...

Jan 2022
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Director

Experity needs to have better customer service. When we call Experity, we have to stay on the phone...

Jan 2022
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Director

The reason we are still using Practice Velocity is that it is a lot of hassle to change an EMR once...

Jan 2022
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Director

Experity doesn't nickel-and-dime. They bundle a lot of things, and that makes things easier....

Jan 2022
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Director

Training for Practice Velocity has been hard during COVID-19. There is no in-house training. With...

Jan 2022
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Director

Experity picks and chooses what they will integrate the system with. I understand that. They only...

Jan 2022
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Director

Getting to the Experity executives is difficult. I have had problems with billing. I went up the...

Jan 2022
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Director

Experity has had some billing issues because of the volumes with COVID-19. That has probably been...

Jan 2022
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Director

Practice Velocity works very well for us. The system is quick, and the support is quite good. We...

Jan 2022
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Director

I wish Experity would work the bugs out before they put updates through because the upgrades are...

Jan 2022
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CEO/President

The vendor has tutorials on their website. They have a whole lot of information for training, and we...

Dec 2021
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CEO/President

The vendor's customer service is not the best. The vendor is improving and trying, but once the...

Dec 2021
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CEO/President

I would share my experience with other people if they asked me about Practice Velocity. If I were to...

Dec 2021
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CEO/President

The vendor absolutely keeps promises in terms of the product. When they say something is going to go...

Dec 2021
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CEO/President

When COVID-19 hit, a lot of providers were struggling with how to see patients. The vendor came up...

Dec 2021
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CEO/President

I am really happy with Practice Velocity. It is a lifesaver for my business, and I am grateful for...

Dec 2021
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COO

If the vendor was the way they are currently, and I was looking to purchase a solution, I would look...

Aug 2021
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COO

As the company has grown from Practice Velocity into Experity, they have not been very good at...

Aug 2021
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COO

When we first started with Practice Velocity, we were able to meet with one of their executives, and...

Aug 2021
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COO

When we first started working with Practice Velocity, they were very concerned about taking care of...

Aug 2021
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COO

At one point, we had an issue with the Practice Velocity system. We called the support people, and...

Aug 2021
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COO

Before Practice Velocity became Experity, new clients went for training, and the vendor had a really...

Aug 2021
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COO

We have grown to understand that in order to get the outcomes that we want, we have to rely on...

Aug 2021
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COO

I couldn’t recommend Experity to someone. However, I will say that if the vendor were still Practice...

Aug 2021
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COO

When the vendor has an upgrade, they email us about a webinar. The challenge is that we are in a...

Aug 2021
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VP/Other Executive

The product is way easier to use than another Experity product. Practice Velocity works and does...

Jul 2021
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VP/Other Executive

I can get ahold of Experity and talk to them on a regular basis. For better or for worse, we have...

Jul 2021
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VP/Other Executive

We decided to keep Practice Velocity. We were going to get rid of it, but we had a lot of growing to...

Jul 2021
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VP/Other Executive

Experity tries to keep all their promises, but they are biting off more than they can chew. The...

Jul 2021
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VP/Other Executive

Experity's support is fine. We can get ahold of somebody all the time. For a small provider, that is...

Jul 2021
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VP/Other Executive

Experity charges for everything they do, but the pricing is reasonable if we compare what they...

Jul 2021
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VP/Other Executive

Experity's training is fine. They are good with training because they support what they have.

Jul 2021
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VP/Other Executive

The product's integration is horrible. That is the system's Achilles' heel. When I forced Experity...

Jul 2021
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VP/Other Executive

As far as recommending Practice Velocity to others goes, I would say that it is fine for a...

Jul 2021
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Director

I like the concept of the vendor's new support ticket system that was implemented. It provides us...

Jun 2021
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Director

Sometimes my requests seem to get lost. The follow-up isn’t always there. I rated the vendor lower...

Jun 2021
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Director

On the workers' comp side, if an employer is attempting to self-pay for workers' comp, we are unable...

Jun 2021
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Director

Our billing support folks are great. They are very nice, but I feel like they are understaffed. For...

Jun 2021
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Director

With some of the accounts, social security information is missing, and I was told that the vendor...

Jun 2021
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Director

I would recommend the system. I wish the vendor had more educational videos over specifics, and they...

Jun 2021
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Director

We don’t have online registration; there is a third-party system that is not integrated into our...

Jun 2021
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Manager

The vendor's crew has done an extremely good job with the product. Our providers like it, and it is...

May 2021
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Manager

Practice Velocity's workflow is geared toward urgent care, but I have heard they want to create a...

May 2021
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Manager

I wouldn’t say that Experity keeps all of their promises. They nickel-and-dime. Experity was like a...

Apr 2021
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Manager

We had a few little hiccups with the implementation, but Experity was pretty good overall.

Apr 2021
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Manager

Experity’s system is easy to use, and they meet our needs. It does what it is supposed to do. I am...

Apr 2021
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Manager

We can’t get in touch with anybody on Experity’s management team. That is a pretty big deal. We have...

Apr 2021
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Manager

We were drawn to Practice Velocity because it was very user friendly and more focused on urgent...

Apr 2021
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CEO/President

We went with Experity's system, and the system didn’t have what we needed. It is okay overall, but...

Mar 2021
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CEO/President

The vendor is a little slow to keep their promises. We are working on that issue now, but they are a...

Mar 2021
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CEO/President

The vendor does charge us, but I don't consider that to be a negative. If they charge us for...

Feb 2021
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CEO/President

We had some issues when we switched to billing. That switch also involved a lot of contracting and...

Feb 2021
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CEO/President

The product is excellent. The vendor has updated it to make it more user friendly. It has become...

Feb 2021
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CEO/President

The vendor has done a very good job of updating and integrating different results into the system....

Feb 2021
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CEO/President

We haven't had to use the vendor's support very often. The software has served us well. There is an...

Feb 2021
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