Experity EMR (Urgent Care) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Experity is charging a little more for some additional services that I wish they wouldn't. They...
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Relationship
As in any business, there are unknowns that come up, and several things have occurred in the last...
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Relationship
There are so many things Experity does that help us in our business and help us achieve the goals we...
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Loyalty, Relationship
The advantage of working with Experity in the urgent care space is that they really understand the...
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Loyalty, Relationship
There are a few areas that are not where they need to be in terms of the needs we have in our...
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Loyalty, Value
Experity had some issues with downtime that cost us some money. Basically, the servers were...
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Loyalty
There may be other products out there that would be better in the primary care space, like Epic's or...
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Loyalty, Product
Experity EMR is the number-one EMR system that is used by urgent care centers across the country....
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Relationship, Operations
Experity always provides training resources for us if we need them. They do a pretty good job. They...
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Relationship, Operations
Some people at Experity are helpful, but they are few and far between, and that is not how things...
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Value
Experity is charging for a high-quality product, but they aren’t producing a high-quality product....
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Loyalty
Experity’s billing services were fantastic when we started, but they declined, so we stopped using...
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Loyalty, Relationship
We have been a satisfied Experity customer for years, but we may just terminate Experity EMR very...
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Value
We had some charges from Experity pop up, but it shouldn’t have been possible for us to owe that...
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Product
Experity EMR has some positives to it in terms of how it is tailored toward urgent care. Also, it is...
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Relationship
Experity’s service is good when we call the tech support team, but the representatives are...
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Value
I am unaware of any new technology coming from Experity. I don't anticipate them doing anything...
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Loyalty, Relationship
Experity has yet to mention that they are going to get into the generative AI space. They haven't...
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Relationship
Experity’s executives are at the table. They are listening to us say Experity is kind of terrible,...
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Loyalty
Experity is not efficient. We are looking to flip them. We have had more outages with Experity EMR...
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Operations
We have had to go to Experity and say we are desperately in need of some resources. We have asked...
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Relationship, Product
The good things about Experity EMR have always been its reports and credit card reserves. The bad...
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Value
Experity makes their money by charging for every little thing. There is a charge each month for exit...
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Operations
Experity's implementation of the system was a disaster. Everything that could go wrong went wrong....
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Product
There are two parts to Experity EMR. There is the EMR part and the practice management part. The...
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Culture, Relationship
The vendor's credentialing department is horrible. I have asked them many times to find an answer to...
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Relationship
We were giving Experity the information they needed, and the credentialing team was supposed to take...
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Value
Experity is not bringing in the money. When I am losing money, it feels personal. A lot of things...
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Loyalty, Value
I don’t want Experity to do our billing anymore. I will stay with the credentialing piece and the...
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Product
I like the EHR. It is efficient, and it is fast. Notes are open and closed daily. There is never an...
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Relationship
If I am doing something wrong in the system, no one is guiding me in that process. I don’t know...
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Loyalty
We have been with Experity for a number of years and are still having issues. I had plans that...
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Relationship
Experity has never told me about an escalation path for things. I don't want to get to the point...
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Value
Experity charges for everything, even the things I ask them not to charge for. Experity wrongfully...
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Operations
I was already familiar with the medical part of the system, so Experity didn't train me on that....
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Relationship
Experity’s proactivity is horrible. I have gone through several success managers. One was actually...
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Value
I have been very disappointed with Experity, and I have kept my cool, but I am starting to put my...
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Relationship
As far as support is concerned, we really haven't had the need to get a lot of support for the EHR....
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Product
Experity EMR is way better than the system we had before. The ease of use for the end user is...
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Relationship, Operations
We are part of a larger organization, so we probably got better onboarding for Experity EMR than...
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Relationship, Operations
The onboarding support for Experity EMR during the transition and after the initial period was not...
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Relationship, Product
The practice management and RCM sides of Experity EMR are lacking from a production standpoint. The...
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Relationship
Most of the time when I call Experity’s support team, they have no idea what I'm talking about, so...
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Relationship
There are some practices in our organization that want to integrate other products, and there has...
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Value
For the price point and functionality that Experity EMR has, especially in urgent care, the system...
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Relationship, Product
The correspondence I have had with leadership within Experity and with our CSM is very promising...
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Relationship
We don’t really need to engage with the executives from Experity because everything has been running...
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Product
We like the quick clicks in Experity EMR. Specifically, the system has a physician exam template and...
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Product
Experity has integrated x-ray and lab core features with an upgraded ability for multiple staff...
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Product
We would like Experity to integrate with local healthcare systems for access to a patient’s chart...
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Relationship
Sometimes we have to wait a bit to get to the support person. In a perfect scenario, we would have...
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Relationship
Our relationship with Experity is good. We have no issues with the company or its leadership. They...
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Relationship
Our relationship with Experity has become tepid, so it is not good or bad. We are becoming just...
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Relationship, Product
Practice Velocity is the best of the best for what it does for urgent care. It is an easy EMR for...
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Relationship
Sometimes, I think that Experity doesn’t beta test their updates. They cut things loose, and there...
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Value
Experity charges for everything, like every time we create an appointment log or a chart for a...
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Relationship
The bigger Experity becomes, the more watered down their information personnel become, and we see...
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Value
There are some things that Practice Velocity doesn’t integrate with because of back-end purposes,...
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Product
When sending claims, I get explanations of reimbursement sent back saying the transcripts or medical...
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Value
The vendor doesn’t charge for every little thing; they just charge for the big stuff and add-ons. We...
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Operations
With Experity, we got a lot of training at the beginning. When we took over a process internally, we...
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Relationship
With Experity, the support people are great. Whenever we call in, they work to get us answers. I...
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Relationship
I love the teleradiology group from Experity. They are very responsive, and the product is great....
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Loyalty, Relationship, Product
When we bought the product, it was the best one out there. If we had to do things over again, we...
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Loyalty
We want to switch away from Experity for a few different reasons. The reporting system is a bit...
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Product
The vendor has codes in the product that they are unwilling to change. We don't have a particular...
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Relationship
For the billing portion, Experity needs to be more on top of things. I'm not sure what the issue is....
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Relationship
When our A/R was rocketing up, the person in charge of everything never responded to one of my...
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Relationship, Product
Practice Velocity definitely goes down a lot more often than other systems do. Experity usually...
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Relationship
Experity has long office hours for their support team. The support team is pretty available by...
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Relationship
Experity’s management takes a long time to get back to me, and usually, it can be days before I get...
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Product
There are other products that may be better competitors for Practice Velocity. Experity is a little...
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Operations
Experity doesn't take the time to do training, but they do have a great database of resources that I...
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Value
The patient portal in Practice Velocity is terrible. The vendor needs some open architecture so that...
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Relationship, Product
When Experity added new management team members, they said that they were going to come in and...
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Product
Experity's core on-demand episodic visit is very good for run-of-the-mill clinical visits. However,...
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Relationship
As Experity has grown, they have started using a ticketing system for their support. That is pretty...
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Culture
Experity was extremely transparent in the beginning. They told us we could do certain things, but...
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Value
Experity has a tendency to charge for every little thing. We feel like everything should be included...
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Operations
Experity’s implementation team was top notch. We had no problems. They were extremely transparent...
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Relationship, Operations
Experity provides updates and training materials constantly. Our customer service success manager...
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Product
Experity, given that they have an urgent care EMR, should be using an engagement marketing platform....
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Product
We would like to see Experity offer insurance verification. It is just so critical. Practice...
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Relationship
The vendor's tier-one help desk isn't as helpful as our internal help desk. If I were a single...
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Loyalty, Product
We recently experienced some frustration with a pause in the system's functionality improvements....
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Relationship
We have open communication with the vendor. They hear us.
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Culture, Relationship
When it comes to making promises, the vendor is pretty conscientious about what their goal is versus...
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Product
The product is pretty reliable.
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Product
The product is missing some functionality in its new ePrescription feature. Its old ePrescription...
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Loyalty, Product
There are some things related to content and words that we have worked with the vendor to improve....
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Product
We use provider work cues to show what providers need to do for patients. There is no alert on the...
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