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VitalCenter Online Archival Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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Manager

Galen Healthcare partners with us. When we tell them we want a meeting, they get right on it.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Galen Healthcare does a lot of things well in terms of integration. There are a couple of...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Overall, VitalCenter Online Archival is really good, but I'd like to see a couple of enhancements. I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Galen Healthcare partners with us really well. When we present an opportunity, they put the right...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

VitalCenter Online Archival does exactly what Galen Healthcare says it does at the price they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Galen Healthcare’s support is very good. I'm trying to remember the last time we had an issue, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

At the time we went with Galen Healthcare, their prices were competitive, but things have changed....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

People are finding Galen Healthcare's VitalCenter Online Archival very easy to use and to find...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The only thing that really annoyed me about Galen Healthcare was that they split a certain archive...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Galen Healthcare's pricing structure for implementing VitalCenter Online Archival is pretty clear....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

I'd like more frequent contact with my sales representative at Galen Healthcare. Right now, there...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

What keeps us coming back to Galen Healthcare is the way they structure their database. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Galen Healthcare switched their training methodology. They went from a less hands-on, live-scheduled...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I don't think Galen Healthcare has a training program. It would be helpful to have training guides...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

VitalCenter Online Archival has worked well so far. The person we work with is great. They are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Galen Healthcare has done a bunch of innovative things, whether it is just refining the user...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

VitalCenter Online Archival searches better than our original EHR search for the things archived....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would probably buy VitalCenter Online Archival again. I just think there isn't another solution...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Analyst/Coordinator

Galen Healthcare did some initial training for VitalCenter Online Archival. They completed the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I'd like Galen Healthcare to improve their timeliness of response, follow-through on resolutions,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have no issues with Galen Healthcare. They are very hands-on with their training and willing to...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

There are a lot of things that Galen Healthcare tends to have to build or that the solution doesn't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I recently saw a bill from Galen Healthcare and was surprised at how low the dollar amount was. The...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

We want the ability to merge patients within the application or merge them across systems. Right...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Galen Healthcare is very responsive. They acknowledge support tickets immediately. Their support...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I think Galen Healthcare is a great vendor partner. I probably need to learn a little more...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Galen Healthcare just changed how they do training, and we haven't really experienced the new...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We'll be archiving our major legacy clinical system before we transition to something else. It's...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Galen Healthcare is the only vendor I've worked with directly in this space, but if there were a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

One thing that makes VitalCenter Online Archival stand out is that when an end user first logs in,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I see Galen Healthcare moving toward more interactive solutions for end users and subject matter...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I know I'm not supposed to have a favorite, but Galen Healthcare is my favorite vendor. We're on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I've noticed Galen Healthcare has a fair amount of turnover, and that can sometimes slow things down...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I do think Galen Healthcare could work on combining the patient's access across systems in one...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

VitalCenter Online Archival is very user friendly. All our end users who need to switch over from...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Galen Healthcare relies on us to do a lot of our self-service research. They have a lot of stuff...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Galen Healthcare has always been fair. I really appreciate them. I have no issues with their...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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VP/Other Executive

I really don't have any issues with Galen Healthcare. Their product works. If someone is looking for...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Galen Healthcare really overdelivered our last archival project way ahead of schedule, and everybody...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

VitalCenter Online Archival is very stable, so I can understand why Galen Healthcare doesn't need to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Galen Healthcare may be part of our long-term plans. We went live with a document management...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Galen Healthcare provides some SSO functionality, but we've been unable to get it to work...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Galen Healthcare is comparable to other organizations that we've looked at in terms of price, and we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We have been using the archive system for a long time. It holds a number of data systems for us,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Galen Healthcare's initial training was very helpful and has helped our HIM leader, me, and the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When it comes to support, Galen Healthcare is so on it. I have literally put in a ticket in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We don't have a big list of gaps with VitalCenter Online Archival. I could probably come up with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I wish I had slightly better visibility into Galen Healthcare's road map, but when I have spoken...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

I'm very cost conscious, especially because we work for a not-for-profit organization. The folks in...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Going into Galen Healthcare implementations, it is nice knowing that if we need an extra month...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

We had been talking about some options to put in a certain function, and another vendor quoted us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When we were doing the RFP, we considered Galen Healthcare because we had a relationship with them...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

We haven't had any issues with charges compared to what Galen Healthcare originally quoted us.

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

The system's usage has been really good. I don't have anything to compare the system to, but I like...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

When we started with the system, Galen Healthcare was willing to provide some tip sheets, but there...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Galen Healthcare has great support. Normally, their support will route to an individual within 10...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are some enhancements that Galen Healthcare could do that would make me more satisfied with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Sometimes, closing out a support request with Galen Healthcare takes a long time. There are times...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

It would be nice to know what Galen Healthcare's vision is. I am sure that Galen Healthcare has a...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

Our go-live with Galen Healthcare has been really good in terms of data, and the vendor has been...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

For the most part, our go-live with Galen Healthcare went all right. One of the big issues that we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Galen Healthcare is pretty transparent in terms of what is in our contract. I haven't heard about...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Galen Healthcare has been fantastic at proactive service. We have meetings that are already set up...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Galen Healthcare has been on point in terms of resources being available for us to continue with the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Given our unique footprint, the data archive is an important part of the strategy where...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our organization was pretty chaotic when Galen Healthcare came in, and the first phase was done...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Director

It is a provider satisfier when all the data is available from within the EMR so that users don't...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Using VitalCenter Online Archival, we wanted to decrease our application-licensing costs. We wanted...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

I know Galen Healthcare very well, and it is hard to not put them at the top on everything because I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I used a different archive at my last organization, and VitalCenter Online Archival is a much better...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

VitalCenter Online Archival is easy to use. Even our older nurses can use the system without a problem....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Nurse

Galen Healthcare is one of the best vendors we have ever worked with. They explained everything,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Nurse

Galen Healthcare's system was definitely not the cheapest, but we got our money's worth. We got...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Nurse

Clinicians rely on historical data to ensure the continuity and accuracy of clinical assessments....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

VitalCenter Online Archival had some new concepts that we hadn't been exposed to before, so that was...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

VitalCenter Online Archival meets all our needs. It is so static that there are never any service...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

VitalCenter Online Archival is a very stable, good product that archives a lot of data and makes it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Reporting capabilities in VitalCenter Online Archival would help us get more value from archived...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

I really enjoyed working with the vendor during the implementation. They were really knowledgeable...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We have never had issues with the system connecting to our EHR and not being able to find a patient;...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The system is very easy to understand, intuitive, and quick. It is very efficient in the way we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I haven't heard anyone complain about VitalCenter Online Archival, and when I don't hear much about...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

VitalCenter Online Archival is very intuitive and very customizable; I have nothing but praise for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Galen Healthcare did a great job with the implementation. I don't have any complaints with Galen...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

With VitalCenter Online Archival, we have an absolutely complete integration into our new EHR. Data...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I don't really have any issues with VitalCenter Online Archival. We haven't really needed to use...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

I am highly likely to recommend Galen Healthcare. We don't recommend anyone else. We don't want to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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