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VitalCenter Online Archival Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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CIO

Product, Value

Data retention is primarily about meeting regulations. Some of that old data is of low value from a...

Oct 2024
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CIO

Loyalty

VitalCenter Online Archival is interoperable with our EMR, and our end users find it easy. My...

Oct 2024
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VP/Other Executive

Relationship

Galen Healthcare is good at not overcommitting to things. There are a lot of regulatory pieces to...

Oct 2024
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VP/Other Executive

Relationship

We like Galen Healthcare’s thoroughness and their understanding of what is necessary to have or...

Oct 2024
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VP/Other Executive

Product

The number-one highlight of VitalCenter Online Archival is the ease of use for our providers and...

Oct 2024
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Analyst/Coordinator

Product

The only area that Galen Healthcare is not perfectly up front about is reporting. They told us we...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

VitalCenter Online Archival is a good tool when it comes to archiving just because it is not a...

Sep 2024
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Analyst/Coordinator

Culture, Relationship, Operations

Galen Healthcare tries to keep their promises, but they don't always succeed, and sometimes...

Sep 2024
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Analyst/Coordinator

Relationship

Galen Healthcare’s biggest issue is communication. They are aware of it. They have said that they...

Sep 2024
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Analyst/Coordinator

Relationship

We do recommend Galen Healthcare overall. The pain points we have with Galen Healthcare are pain...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

I wish Galen Healthcare had their project teams on our project calls instead of just the project...

Sep 2024
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Analyst/Coordinator

Relationship

Opening tickets with Galen Healthcare is very impressive because even VPs and higher-ups get...

Sep 2024
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Analyst/Coordinator

Product

The only thing we integrate VitalCenter Online Archival with is our EMR. We do not always get...

Sep 2024
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Analyst/Coordinator

Culture, Value

Galen Healthcare doesn’t charge for every little thing. They have been nice enough to even offer us...

Sep 2024
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Analyst/Coordinator

Culture, Product

The product does what it says it does. Galen Healthcare knows it can't do everything, like things...

Sep 2024
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Manager

Product

There are a lot of systems archived in VitalCenter Online Archival, and although the vendor does a...

Sep 2024
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Manager

Operations

The implementation of VitalCenter Online Archival went great. Galen Healthcare had a very hands-on...

Sep 2024
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Manager

Product

The VitalCenter Online Archival product is flexible and user friendly. The front end is very...

Sep 2024
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Manager

Relationship

We have great, regular communication with Galen Healthcare. They have great customer service. And...

Sep 2024
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Director

Value

We have reduced paying large sums for what we archive, but we are now going to pay Galen Healthcare...

Aug 2024
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Director

Relationship

Our Galen Healthcare contact who we have worked with for years wasn’t even aware of some issues we...

Aug 2024
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Director

Product

It would be a bonus if Galen Healthcare had any integration with HIEs or some query response access...

Aug 2024
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Director

Product

VitalCenter Online Archival isn’t linked with our EMR, and that impacts patients being able to get...

Aug 2024
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Director

Relationship

Galen Healthcare was a longtime partner of ours, and before some recent experiences, they were...

Aug 2024
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Director

Relationship

We are still pretty pleased with Galen Healthcare’s ability to support us and work with us to get...

Jul 2024
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Director

Culture, Relationship

For the most part, Galen Healthcare is pretty honest about any requests that we have with them. They...

Jul 2024
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Director

Relationship

Galen Healthcare is pretty good about getting ahead of potential problems. They are always sending...

Jul 2024
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Director

Product

The largest thing we have seen from using VitalCenter Online Archival is just being able to meet the...

Jul 2024
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Director

Operations, Product

We have had a massive number of archive efforts, and each of them has had different systems and...

Jul 2024
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Director

Loyalty, Product

Galen Healthcare has a couple of things in development that we are waiting on but don't have quite...

Jul 2024
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Director

Loyalty, Relationship

Galen Healthcare has experience with us, and one of the largest and most complex systems will be...

Jul 2024
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Director

Relationship

The outcomes we see from the product are very tangible, one of which is our ability to decommission...

Jul 2024
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Director

Relationship

When we have some very complex, technical scenarios, we don't have to go through multiple chains of...

Jul 2024
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CMIO

Product, Value

Galen Healthcare is prepped to give us any technology that is needed to meet our needs. We just...

May 2024
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CMIO

Culture, Loyalty, Relationship

Galen Healthcare is a big partner for us. We have done a lot of work with them. Galen Healthcare is...

May 2024
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CMIO

Value

The ROI with VitalCenter Online Archival is millions because to keep read-only access to a lot of...

May 2024
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CMIO

Relationship, Operations

I will rank Galen Healthcare’s training high because when we first deployed the system, the vendor...

May 2024
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CMIO

Relationship, Product

Galen Healthcare delivers on time, and they work really well with our teams to get the databases...

May 2024
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CMIO

Culture, Value

With Galen Healthcare, the price is the price. There is no haggle. Galen Healthcare does not...

May 2024
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Director

Value

Archiving applications are just part of the cost of doing business because we are required by...

May 2024
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Director

Loyalty

The system is absolutely part of our long-term plans. The system's biggest strength is that it is a...

May 2024
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Director

Culture, Operations

From an implementation standpoint, Galen Healthcare does a pretty good job of setting expectations...

May 2024
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Director

Relationship

Galen Healthcare's biggest strength is their customer service. Our account manager is fantastic....

Apr 2024
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Director

Product

We don't integrate VitalCenter Online Archival with a whole lot of products, but it integrates with...

Dec 2023
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Director

Relationship

Galen Healthcare’s key strengths are strong project management and strong problem-solving skills on...

Dec 2023
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Director

Product

There may be opportunities for improving the user interface. That is a hard thing to ask because the...

Dec 2023
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Director

Value

The ROI my organization has seen from using this solution is a reduction in maintenance contracts. I...

Dec 2023
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Manager

Product

Galen Healthcare really doesn't deliver new technology. The product is what it is right now; it is...

Dec 2023
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Manager

Product

Some of the key strengths of the archive are its completeness and its integration with our EHR.

Dec 2023
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Manager

Operations

I would say that the implementation took longer than we thought it would. But there were a lot of...

Dec 2023
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Director

Product

Galen Healthcare’s reporting could use some improvement. One of the challenges we have had is that...

Dec 2023
||
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Director

Loyalty, Value

Retiring information technology system infrastructure using VitalCenter Online Archival was a big...

Dec 2023
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Director

Relationship

Galen Healthcare’s flexibility is probably one of their greatest strengths. They can recognize the...

Dec 2023
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VP/Other Executive

Relationship, Operations

Galen Healthcare's key strength is their ability to reach out to customers to learn what their needs...

Dec 2023
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VP/Other Executive

Relationship, Value

Galen Healthcare is one of our favorite vendors to work with because of their executive outreach. If...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

Galen Healthcare was acquired by RLDatix, but up to this point, Galen Healthcare has still been able...

Dec 2023
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Director

Relationship, Operations

Galen Healthcare has a very good and responsive customer service team. The vendor has an easy...

Nov 2023
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Director

Relationship, Operations, Product

I don't have any issues with upgrades from Galen Healthcare. We are always notified by Galen...

Nov 2023
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CMIO

Culture, Value

Galen Healthcare is very transparent about their up-front pricing. They don't charge extra. They...

Nov 2023
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CMIO

Relationship

Galen Healthcare definitely delivers on what they say they deliver on. However, they have missed...

Nov 2023
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CMIO

Operations, Product

The product is so easy to use. The ease of use is variable depending on the users as they are not...

Nov 2023
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CMIO

Loyalty, Product

When it comes to archival, there is obviously not a huge amount of innovation in the space. We are...

Nov 2023
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CMIO

Relationship

I have never really used phone or web support with Galen Healthcare. They have a ticketing system....

Nov 2023
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CMIO

Relationship

Galen Healthcare is consistently sending us messages on things that are going on or things that...

Nov 2023
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CMIO

Relationship

Galen Healthcare is probably the single best vendor I have ever worked with, and I have worked with...

Nov 2023
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CMIO

Culture, Value

The projects that Galen Healthcare did for us were not projects that necessarily provided direct...

Nov 2023
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CMIO

Culture, Relationship, Value

Galen Healthcare is unusual in the vendor space in that they do keep every promise they make. They...

Nov 2023
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VP/Other Executive

Value

I can speak to the direct savings from this product, which is the annual maintenance on each of the...

Nov 2023
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VP/Other Executive

Operations, Value

Galen Healthcare’s implementation services could be better because we have a project that is taking...

Nov 2023
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Director

Value

Regarding our ROI, we have seen decreased support costs for our legacy systems. But we are not just...

Nov 2023
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Director

Value

VitalCenter Online Archival is not cheap, but we get what we pay for. If we had tried to do...

Nov 2023
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Director

Relationship

Galen Healthcare’s project management is strong. They are very good at laying out their offerings...

Nov 2023
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Director

Relationship

I have been very impressed with Galen Healthcare’s leadership. When we have obstacles to overcome,...

Nov 2023
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Director

Relationship

I have heard from some end users that when they call Galen Healthcare’s support team, it is hard to...

Nov 2023
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Director

Product

There is some end-user dissatisfaction with the data that we import. That is not because of a...

Nov 2023
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Director

Product

Galen Healthcare’s process is not perfect. We struggle a bit with the audit logs for two reasons....

Nov 2023
||
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Director

Culture, Value

We have done some work to estimate cost savings based on hardware and the maintenance associated...

Nov 2023
||
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Director

Relationship

For the most part, the vendor keeps their promises, but we have definitely seen a downturn in their...

Nov 2023
||
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Director

Relationship, Product

We work directly with the vendor's senior leaders, and the product is a very good-quality product....

Nov 2023
||
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Analyst/Coordinator

Product, Value

We have seen increased ease of access since using Galen Healthcare's system because there is no more...

Nov 2023
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Analyst/Coordinator

Relationship

Galen Healthcare’s support people are very responsive, helpful, and flexible. They send us updates...

Nov 2023
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Analyst/Coordinator

Operations

We don’t know whether our implementation with Galen Healthcare was rushed or not well designed....

Nov 2023
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Analyst/Coordinator

Operations, Product

There are some hidden things in the system that we have to be familiar with. The end users have to...

Nov 2023
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Analyst/Coordinator

Relationship

The vendor is very knowledgeable about what they do. They take on the ownership of doing the...

Nov 2023
||
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Analyst/Coordinator

Value

We are running into an issue with the solution because some of our systems are small. The price...

Nov 2023
||
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Manager

Relationship

The vendor’s support team is ridiculously responsive. I submit a ticket and hear back from somebody...

Nov 2023
||
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Manager

Relationship, Value

Galen Healthcare has improved a lot in terms of driving tangible outcomes. They have significantly...

Nov 2023
||
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Analyst/Coordinator

Operations, Product

In a lot of cases, the product is not really intuitive. When we are trying to meld all of the...

Nov 2023
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Analyst/Coordinator

Relationship

Galen Healthcare has been a great vendor to work with. They have gone out of their way in situations...

Nov 2023
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Manager

Loyalty

We chose Galen Healthcare because they had experience with our EMR software. We have a hospital and...

Nov 2023
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Manager

Culture, Relationship

There was a technical issue with a file. I can't blame Galen Healthcare for that issue, but it took...

Nov 2023
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Manager

Relationship, Product

No news is good news to me, and I don't get complaints about the product. VitalCenter Online...

Nov 2023
||
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Manager

Operations

For the first project we did with the vendor, we had to get permissions and everything set up from...

Nov 2023
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Manager

Loyalty, Value

Our EHR records were just sitting, and we were paying for support from our EHR vendor. But when we...

Nov 2023
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Manager

Relationship, Operations

One of Galen Healthcare’s people who we work with is an A+ person. We have worked on some projects...

Nov 2023
||
(0)
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Manager

Operations

Our first project with the vendor was rocky and off schedule. The scope was not realistic for the...

Nov 2023
||
(0)
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Manager

Relationship, Value

Galen Healthcare works hard to foster a relationship with us and keep us happy. The volume of...

Nov 2023
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