VitalCenter Online Archival Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty
The quality of staff is one of the reasons why we went with Galen Healthcare. We knew they were real...
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Relationship
We haven’t had any problems with support. I have spoken with others in my group who have used Galen...
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Relationship
We have had to lean on people at Galen Healthcare and prioritize certain things, and they have...
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Product
This solution has a little more modern look and feel and patient search capabilities than one of our...
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Value
Things are going fantastically with Galen Healthcare. We have hundreds of users accessing both our...
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Product
Interoperability is still in progress, but unlike one of our other vendors, Galen Healthcare...
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Product
Galen Healthcare delivers technology faster than any other vendor I have worked with. VitalCenter...
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Relationship
In the odd times that we do have questions, Galen Healthcare answers them pretty quickly. We haven't...
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Relationship, Product
It is nice that Galen Healthcare has one primary product that the team members and the development...
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Relationship
Galen Healthcare is responsive. For the most part, the suggestions that we have made and the issues...
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Operations
The biggest challenge we have had with Galen Healthcare has been scheduling, and that is...
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Relationship, Operations
We work with different resources from Galen Healthcare for the different data sources. It would be...
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Product
VitalCenter Online Archival is a very high-quality product. It is very intuitive and has allowed for...
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Product
The surprise with VitalCenter Online Archival is always how resource intensive it is from the...
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Operations, Product
For VitalCenter Online Archival, Galen Healthcare doesn't train us. The system is considered...
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Loyalty, Value
We did a market analysis back when we were looking at VitalCenter Online Archival, and at that time,...
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Relationship
We have less experience with executive involvement on the Galen Healthcare side because we just...
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Product
VitalCenter Online Archival is not really an integrated product. Its needs are smaller than our...
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Relationship, Operations
Being proactive is one area where Galen Healthcare could be better. They are supposed to be the...
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Loyalty, Product
It would be nice to have the ability to make annotations in the archive that then flow back into our...
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Product
The database structure is kind of confusing. We can open up a patient's chart, but sometimes the...
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Relationship
The staff members from Galen Healthcare were missing some soft skills and nontechnical skills. Galen...
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Loyalty, Product
There are a couple of very niche, nuanced workflows in VitalCenter Online Archival that may not work...
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Product
The feedback we are getting from the end users about VitalCenter Online Archival is that they don't...
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Operations
The folks working on VitalCenter Online Archival are phenomenal. Also, the vendor’s implementation...
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Culture, Operations
What is really disheartening for us is that Galen Healthcare has forever said there is no way that...
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Relationship
Galen Healthcare has an online support portal where we submit issues. The vendor is pretty good with...
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Operations
The only reason I wouldn't give Galen Healthcare’s training full marks is because we usually have to...
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Relationship, Product
The things that can be improved with VitalCenter Online Archival are not necessarily things that are...
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Product
With VitalCenter Online Archival, our number-one support case topic probably has to do with...
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Relationship
Galen Healthcare is very easy to work with. Every person who I have had the privilege of working...
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Product
VitalCenter Online Archival is very user friendly in the way that it presents visually when we first...
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Loyalty, Product
The only place VitalCenter Online Archival falls short is rendering things a little in a way that is...
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Product, Value
I would buy VitalCenter Online Archival again because I am not aware of any other products by any...
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Culture, Value
Galen Healthcare does their best to keep their promises, but there have been challenges. The value...
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Relationship
Galen Healthcare’s team is very knowledgeable and respectful, and the team members are skillful in...
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Relationship
The only issue that we have really had with Galen Healthcare’s team is with resources. Galen...
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Relationship, Operations
Galen Healthcare wants us to have a complimentary project manager on our side, and when there are...
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Loyalty
When we started doing archives with Galen Healthcare on the revenue cycle side, we ran into some...
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Loyalty
The one thing that attracted us to Galen Healthcare years ago was that they had a direct integration...
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Relationship, Operations
Galen Healthcare is my absolute favorite vendor. The thing that sets them apart from all of the...
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Operations, Product
Galen Healthcare does a killer job with their updating processes. I am not aware of any time that...
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Loyalty, Relationship, Product
Galen Healthcare continues to drive some new tools that are selectable. In the world of AI, our...
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Operations
The training that we get from Galen Healthcare is excellent. Every time we bring a system live, if...
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Product
The system integrates well with our primary EMR. Its integrations with Azure and single sign-on...
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Culture, Value
Galen Healthcare's prices are competitive when we look at what we are getting for what we are paying...
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Operations, Product
We had a failed implementation experience with another archive vendor. We put a large amount of time...
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Loyalty
Galen Healthcare's road map isn't as clear as I would like it to be on the system's future, but the...
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Relationship
Since the acquisition, we have seen a slowdown in Galen Healthcare's turnaround times as a result of...
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Product, Value
Data retention is primarily about meeting regulations. Some of that old data is of low value from a...
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Loyalty
VitalCenter Online Archival is interoperable with our EMR, and our end users find it easy. My...
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Relationship
Galen Healthcare is good at not overcommitting to things. There are a lot of regulatory pieces to...
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Relationship
We like Galen Healthcare’s thoroughness and their understanding of what is necessary to have or...
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Product
The number-one highlight of VitalCenter Online Archival is the ease of use for our providers and...
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Product
The only area that Galen Healthcare is not perfectly up front about is reporting. They told us we...
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Relationship, Operations
VitalCenter Online Archival is a good tool when it comes to archiving just because it is not a...
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Culture, Relationship, Operations
Galen Healthcare tries to keep their promises, but they don't always succeed, and sometimes...
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Relationship
Galen Healthcare’s biggest issue is communication. They are aware of it. They have said that they...
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Relationship
We do recommend Galen Healthcare overall. The pain points we have with Galen Healthcare are pain...
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Relationship, Operations
I wish Galen Healthcare had their project teams on our project calls instead of just the project...
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Relationship
Opening tickets with Galen Healthcare is very impressive because even VPs and higher-ups get...
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Product
The only thing we integrate VitalCenter Online Archival with is our EMR. We do not always get...
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Culture, Value
Galen Healthcare doesn’t charge for every little thing. They have been nice enough to even offer us...
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Culture, Product
The product does what it says it does. Galen Healthcare knows it can't do everything, like things...
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Product
There are a lot of systems archived in VitalCenter Online Archival, and although the vendor does a...
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Operations
The implementation of VitalCenter Online Archival went great. Galen Healthcare had a very hands-on...
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Product
The VitalCenter Online Archival product is flexible and user friendly. The front end is very...
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Relationship
We have great, regular communication with Galen Healthcare. They have great customer service. And...
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Value
We have reduced paying large sums for what we archive, but we are now going to pay Galen Healthcare...
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Relationship
Our Galen Healthcare contact who we have worked with for years wasn’t even aware of some issues we...
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Product
It would be a bonus if Galen Healthcare had any integration with HIEs or some query response access...
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Product
VitalCenter Online Archival isn’t linked with our EMR, and that impacts patients being able to get...
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Relationship
Galen Healthcare was a longtime partner of ours, and before some recent experiences, they were...
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Relationship
We are still pretty pleased with Galen Healthcare’s ability to support us and work with us to get...
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Culture, Relationship
For the most part, Galen Healthcare is pretty honest about any requests that we have with them. They...
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Relationship
Galen Healthcare is pretty good about getting ahead of potential problems. They are always sending...
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Product
The largest thing we have seen from using VitalCenter Online Archival is just being able to meet the...
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Operations, Product
We have had a massive number of archive efforts, and each of them has had different systems and...
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Loyalty, Product
Galen Healthcare has a couple of things in development that we are waiting on but don't have quite...
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Loyalty, Relationship
Galen Healthcare has experience with us, and one of the largest and most complex systems will be...
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Relationship
The outcomes we see from the product are very tangible, one of which is our ability to decommission...
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Relationship
When we have some very complex, technical scenarios, we don't have to go through multiple chains of...
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Product, Value
Galen Healthcare is prepped to give us any technology that is needed to meet our needs. We just...
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Culture, Loyalty, Relationship
Galen Healthcare is a big partner for us. We have done a lot of work with them. Galen Healthcare is...
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Value
The ROI with VitalCenter Online Archival is millions because to keep read-only access to a lot of...
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Relationship, Operations
I will rank Galen Healthcare’s training high because when we first deployed the system, the vendor...
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Relationship, Product
Galen Healthcare delivers on time, and they work really well with our teams to get the databases...
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Culture, Value
With Galen Healthcare, the price is the price. There is no haggle. Galen Healthcare does not...
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Value
Archiving applications are just part of the cost of doing business because we are required by...
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Loyalty
The system is absolutely part of our long-term plans. The system's biggest strength is that it is a...
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Culture, Operations
From an implementation standpoint, Galen Healthcare does a pretty good job of setting expectations...
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Relationship
Galen Healthcare's biggest strength is their customer service. Our account manager is fantastic....
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Product
We don't integrate VitalCenter Online Archival with a whole lot of products, but it integrates with...
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Relationship
Galen Healthcare’s key strengths are strong project management and strong problem-solving skills on...
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Product
There may be opportunities for improving the user interface. That is a hard thing to ask because the...
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Value
The ROI my organization has seen from using this solution is a reduction in maintenance contracts. I...
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Product
Galen Healthcare really doesn't deliver new technology. The product is what it is right now; it is...
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Product
Some of the key strengths of the archive are its completeness and its integration with our EHR.
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Operations
I would say that the implementation took longer than we thought it would. But there were a lot of...
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Product
Galen Healthcare’s reporting could use some improvement. One of the challenges we have had is that...
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Loyalty, Value
Retiring information technology system infrastructure using VitalCenter Online Archival was a big...
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Relationship
Galen Healthcare’s flexibility is probably one of their greatest strengths. They can recognize the...
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