VitalCenter Online Archival Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Operations
Galen Healthcare's initial training was very helpful and has helped our HIM leader, me, and the...
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Relationship
When it comes to support, Galen Healthcare is so on it. I have literally put in a ticket in the...
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Relationship, Product
We don't have a big list of gaps with VitalCenter Online Archival. I could probably come up with...
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Loyalty, Relationship
I wish I had slightly better visibility into Galen Healthcare's road map, but when I have spoken...
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Value
I'm very cost conscious, especially because we work for a not-for-profit organization. The folks in...
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Operations, Value
Going into Galen Healthcare implementations, it is nice knowing that if we need an extra month...
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Relationship
We had been talking about some options to put in a certain function, and another vendor quoted us...
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Loyalty, Relationship
When we were doing the RFP, we considered Galen Healthcare because we had a relationship with them...
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Culture, Value
We haven't had any issues with charges compared to what Galen Healthcare originally quoted us.
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Product, Value
The system's usage has been really good. I don't have anything to compare the system to, but I like...
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Operations
When we started with the system, Galen Healthcare was willing to provide some tip sheets, but there...
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Relationship
Galen Healthcare has great support. Normally, their support will route to an individual within 10...
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Loyalty, Product
There are some enhancements that Galen Healthcare could do that would make me more satisfied with...
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Relationship
Sometimes, closing out a support request with Galen Healthcare takes a long time. There are times...
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Culture, Operations
It would be nice to know what Galen Healthcare's vision is. I am sure that Galen Healthcare has a...
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Relationship, Operations
Our go-live with Galen Healthcare has been really good in terms of data, and the vendor has been...
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Operations
For the most part, our go-live with Galen Healthcare went all right. One of the big issues that we...
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Culture
Galen Healthcare is pretty transparent in terms of what is in our contract. I haven't heard about...
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Relationship
Galen Healthcare has been fantastic at proactive service. We have meetings that are already set up...
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Relationship, Value
Galen Healthcare has been on point in terms of resources being available for us to continue with the...
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Loyalty, Product
Given our unique footprint, the data archive is an important part of the strategy where...
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Culture, Relationship, Operations
Our organization was pretty chaotic when Galen Healthcare came in, and the first phase was done...
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Value
It is a provider satisfier when all the data is available from within the EMR so that users don't...
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Loyalty, Value
Using VitalCenter Online Archival, we wanted to decrease our application-licensing costs. We wanted...
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Relationship
I know Galen Healthcare very well, and it is hard to not put them at the top on everything because I...
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Product
I used a different archive at my last organization, and VitalCenter Online Archival is a much better...
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Operations, Product
VitalCenter Online Archival is easy to use. Even our older nurses can use the system without a problem....
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Relationship, Operations
Galen Healthcare is one of the best vendors we have ever worked with. They explained everything,...
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Culture, Value
Galen Healthcare's system was definitely not the cheapest, but we got our money's worth. We got...
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Product
Clinicians rely on historical data to ensure the continuity and accuracy of clinical assessments....
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Loyalty
VitalCenter Online Archival had some new concepts that we hadn't been exposed to before, so that was...
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Relationship, Product
VitalCenter Online Archival meets all our needs. It is so static that there are never any service...
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Product
VitalCenter Online Archival is a very stable, good product that archives a lot of data and makes it...
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Product, Value
Reporting capabilities in VitalCenter Online Archival would help us get more value from archived...
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Operations
I really enjoyed working with the vendor during the implementation. They were really knowledgeable...
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Product
We have never had issues with the system connecting to our EHR and not being able to find a patient;...
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Product
The system is very easy to understand, intuitive, and quick. It is very efficient in the way we...
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Relationship, Product
I haven't heard anyone complain about VitalCenter Online Archival, and when I don't hear much about...
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Product
VitalCenter Online Archival is very intuitive and very customizable; I have nothing but praise for...
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Operations
Galen Healthcare did a great job with the implementation. I don't have any complaints with Galen...
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Product
With VitalCenter Online Archival, we have an absolutely complete integration into our new EHR. Data...
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Relationship, Operations
I don't really have any issues with VitalCenter Online Archival. We haven't really needed to use...
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Loyalty
I am highly likely to recommend Galen Healthcare. We don't recommend anyone else. We don't want to...
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Relationship
The recent acquisition of the vendor by RLDatix hasn’t affected the relationship or service that I'm...
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Product
The access we have to legacy patient information in the solution is good. I don't have any issues...
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Operations
Galen Healthcare does well with their implementation services. They communicate really well. They...
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Loyalty, Value
I have been asked to investigate other options just to look at other price points, but as far as I...
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Relationship
Galen Healthcare’s support team is great; I’m impressed with them. The efforts with Galen Healthcare...
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Relationship, Operations
As we have gone live, Galen Healthcare hasn’t given us a list of known bugs to watch for. I would...
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Relationship
Galen Healthcare has been great. Their analysts who have been supporting us are great. They document...
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Loyalty, Relationship
On the clinical side, Galen Healthcare has been good. They are a great company. They have been...
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Relationship
Our end users are going to say that VitalCenter Online Archival has pain points because it is very...
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Product
I use VitalCenter Online Archival. It is clunky because it is not an actual clinical application; it...
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Value
We haven't had any upcharges. We have not been nickel-and-dimed by Galen Healthcare. I believe we...
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Operations
For Galen Healthcare’s training, they have two options: a video training or what is called a tip...
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Relationship, Product
VitalCenter Online Archival works great. We are integrating the links in our current EMR system. The...
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Loyalty, Product
VitalCenter Online Archival meets our needs for our clinical applications but not for our IDX...
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Culture, Operations
Galen Healthcare could improve the process of how they do implementations. A lot of times, they will...
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Operations
Throughout our whole process, Galen Healthcare was very organized. The project managers on their...
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Loyalty
The biggest reason we chose Galen Healthcare was that they had linked their system with our EHR....
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Loyalty, Value
Galen Healthcare's offerings meet our needs well. The system works great. I know how to get ahold of...
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Operations
With VitalCenter Online Archival, there isn't any needed ongoing training. We haven't developed our...
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Relationship
Galen Healthcare is really good about sending out upgrade guides that go over any changes. I don't...
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Product
Galen Healthcare could improve the structure of VitalCenter Online Archival and how it is built out....
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Loyalty, Product
VitalCenter Online Archival doesn't reduce pain points, but it gets me what I need. There are a lot...
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Relationship, Operations, Product
Galen Healthcare is very consistent with their upgrades. They are really proactive about getting...
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Relationship, Operations
A lot of the challenges we had with VitalCenter Online Archival were based on the data transfer, and...
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Loyalty
VitalCenter Online Archival is part of our long-term plans because it would cost too much to switch....
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Loyalty, Value
We went with Galen Healthcare because the hospital went to them. We all went on to a specific EMR as...
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Culture, Relationship, Operations
When Galen Healthcare rolls out new functionalities, they don't always communicate those early...
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Product
Galen Healthcare's solution does what it needs to do, but we don't have a lot of clarity on Galen...
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Relationship
Generally, when we submit tickets, Galen Healthcare is very responsive. We had an unplanned downtime...
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Relationship, Operations
Over the last year, Galen Healthcare has been a bit more resource constrained, so some things may...
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Operations, Product
The solution itself is pretty robust, and Galen Healthcare's team and organization are very strong...
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Loyalty, Operations
Galen Healthcare has had a killer year for implementations. Their implementations have been really...
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Relationship, Product
Galen Healthcare has a dedicated team for integration. We haven't had any issues with the help they...
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Value
I found VitalCenter Online Archival to have a bit of a higher price than other vendors' systems....
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Loyalty, Product
I don't know that we would buy VitalCenter Online Archival again. We have had some issues with the...
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Culture, Relationship
The vendor doesn't keep their promises. I don't know whether the issue was a misrepresentation in us...
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Product
VitalCenter Online Archival is just inherently not the most user-friendly tool. There are certain...
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Relationship
VitalCenter Online Archival was recently purchased by RLDatix, and we are not huge fans of the...
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Loyalty, Product
We continue to add applications to the system. Every time we acquire a practice, the vendor will...
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Operations, Product
The biggest benefit that we get from the system is that it is a very intuitive user interface. We...
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Value
We have kept track of the money we have saved with the system, and we have saved a lot.
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Operations
VitalCenter Online Archival has been extremely helpful. We didn’t get any training, but our end...
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Relationship, Operations
Galen Healthcare definitely didn’t keep to their timeline. It took us a long time to get people...
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Relationship, Product
I haven't seen a lot of messages from Galen Healthcare, but the messages I have seen have been...
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Value
Galen Healthcare is pretty helpful. Their solution is definitely an archival system, and it is a...
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Culture, Operations, Value
In terms of implementation, Galen Healthcare is one of the best vendors I have ever worked with, and...
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Relationship
After RLDatix bought Galen Healthcare, the lead time to get projects going dramatically increased,...
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Relationship, Operations
Galen Healthcare comes out with upgrades. I get the emails, and I pass them on to the people who...
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Culture
In terms of the budget, Galen Healthcare starts billing us when the contract is signed. They start...
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Loyalty, Relationship
Our EHR vendor only permitted us to use a couple of vendors when we migrated from our previous EHR...
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Product
I don't know how easy VitalCenter Online Archival is for the clinical people to use in the clinics....
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Relationship
Galen Healthcare’s project managers do a great job of keeping me informed and reaching out when...
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Loyalty, Product
Galen Healthcare is building archives and legacy EHRs for us. We have been in growth mode, and as we...
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Product
I wish it were easier to expand and add other legacy solutions with VitalCenter Online Archival....
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Operations, Product
It has been a long time since we had an implementation or upgrade for VitalCenter Online Archival,...
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Relationship
The vendor has very knowledgeable staff, good project management, and a very engaged executive team....
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Relationship
The vendor doesn’t keep promises around timelines. At the levels below leadership, they give dates...
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Operations, Product
At the start of the implementation, things went really well; it was just further on in the project...
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Product
VitalCenter Online Archival is pretty reliable and very stable. End users, for the most part, find...
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Relationship
Galen Healthcare is not meeting our goals as expected. I still haven't gotten everything I needed...
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Relationship
I don't think Galen Healthcare’s service is proactive. If I'm reaching out to a vendor over and over...
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Culture, Loyalty, Operations
Galen Healthcare never really finished our project. We had problems with the data that came over,...
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Commentary Summary
Comment Type Breakout