Centricity PACS (Global) Commentary
Filtered view: (Asia/Oceania)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Whenever the person from GE Healthcare visits our facilities, they are very friendly. Also, they are...
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Product
Centricity PACS is a very good product. In our region, Centricity PACS is the most important product...
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Relationship, Product
GE HealthCare must concentrate on customer satisfaction. They have visited our facilities only once...
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Relationship
GE HealthCare could improve my experience by being more proactive in responding to customer expectations....
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Product
In order to use Centricity PACS, we have to have way too many servers with a huge server footprint....
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Product
Centricity PACS's biggest strength is its stability and capacity to meet high uptime requirements.
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Relationship
With GE HealthCare, we sometimes face challenges with the system's functions or the failings of the...
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Loyalty, Value
Some things are not available to us in Centricity PACS because we decided not to pay for them.
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Product
GE HealthCare’s products do things well and have very defined user steps, and that has worked for...
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Product
If I went out shopping for a new PACS, I would certainly not get GE HealthCare’s desktop version...
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Loyalty, Product
GE HealthCare’s development is moving into not allowing us to turn off new features. That is how a...
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Relationship
My local GE HealthCare people are very skilled, and I can text the engineers and get a response back...
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Product
My region is not that important globally to GE HealthCare, so if other regions don’t want the...
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Product
GE HealthCare should lock down the configuration in Centricity PACS to not have so much...
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Operations, Product
Centricity PACS is very easy to use. When I teach people the system, I show them stuff for an hour,...
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Product
GE HealthCare probably needs to develop things in terms of integrating all of their new features,...
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Culture
The sales side is probably GE HealthCare’s downfall. They are probably not as good at sales as some...
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Product
GE HealthCare’s products are usually stable and highly configurable. The PACS has a lot of...
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Product
Centricity PACS is a simple product.
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Relationship
GE HealthCare could improve their customer service and automated workload distributions.
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Product
Centricity PACS is having difficulties connecting to another system, and a custom API needs to be...
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Culture
We wanted to upgrade Centricity PACS a while ago, but we had a problem with GE HealthCare and them...
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Loyalty, Product
Some of our people prefer an older version of Centricity PACS because it is customizable and not...
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Relationship, Value
GE HealthCare has a local presence, and they have very good collaboration with us. GE HealthCare is...
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Product
The PACS is very flexible, and that is the vendor's biggest strength.
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Loyalty
If I were considering a PACS today, I would look at GE HealthCare's new Edison PACS instead of...
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Relationship
GE HealthCare offers prompt local maintenance and service.
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Loyalty, Value
Our hospital management team always plans to replace Centricity PACS because of the expensive annual...
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Value
To improve the product, we need more AI integration. The price point for that is too high.
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Product
The system is stable, and we like that.
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Operations
Training isn't really good with GE HealthCare. Most of the training relies on our management staff....
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Operations, Product
We went through an upgrade, and during the upgrade, there were many hiccups. We couldn't get the...
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Product
There are some functions that GE HealthCare could provide. They no longer have the RIS to help with...
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Value
GE HealthCare is expensive. Perhaps that is because they are a big company that has been around for...
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Relationship, Product
GE HealthCare is good. I haven't had a lot of experience using other PACS.
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