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User Commentary
Relationship
We have been very happy with Harmony Healthcare IT just in working with the company to do the...
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Value
As a business, we are, of course, going to push back and get the best cost we can on anything, and...
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Relationship, Operations
I know that every business and company typically has turnover, but Harmony Healthcare IT is very...
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Product
Harmony Healthcare IT is one of a few vendors that I have no issue with. Their product is always up,...
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Product
One of the neatest things about the system is that if any other systems migrate in matches,...
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Value
From a legal standpoint, HealthData Archiver has value because whenever we shut down a system, we...
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Culture, Relationship
I don't know how Harmony Healthcare IT could improve on their process. We have an account...
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Relationship
From a support perspective, Harmony Healthcare IT is great. They reach out to us. I haven't had to...
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Culture, Relationship, Operations
It has been some time since we implemented the product, but from what I remember, it was easy to...
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Product, Value
HealthData Archiver is a pretty low-maintenance system. It requires basically nothing from our IT...
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Culture, Value
If an organization can get everything that they want added to their initial agreement with Harmony...
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Relationship, Product
Harmony Healthcare IT is doing really well. I can't think of anything negative about them, and I...
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Product
The system's integration options work very well, and our end users are pretty happy with the...
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Operations
Harmony Healthcare IT's timelines are fairly extensive, and their project process takes a long time...
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Product, Value
With HealthData Archiver, we are able to better protect our data because it is all in one...
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Operations
The vendor could improve their training by giving us training materials. They have a how-to guide...
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Relationship
Harmony Healthcare IT is a good company with great people. Their system is pretty responsive and...
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Loyalty, Value
The reason we went with Harmony Healthcare IT was the cost. The archiving fees of the vendors we...
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Product
I would definitely buy HealthData Archiver again because of the ease of use. The transition of the...
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Loyalty
In the future, we will be getting rid of HealthData Archiver not because it didn't work but because...
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Product
HealthData Archiver fits our strategic objective of being able to archive the physician information...
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Loyalty, Product
Harmony Healthcare IT is rolling out a newer update that allows for some workflow changes, and that...
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Value
Comparing our data archiving systems, I believe that Harmony Healthcare IT is definitely a better...
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Loyalty, Operations, Product
We are not going to get rid of HealthData Archiver because of the integration with our EHR and...
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Loyalty
Knowing what we know now, I would recommend that we stick with Harmony Healthcare IT because they do...
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Relationship
Whenever I have had to reach out to somebody at a higher level at Harmony Healthcare IT, they have...
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Loyalty
I saw another archive product, and its GUI or front end was a lot prettier than that of HealthData...
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Product
Harmony Healthcare IT has a vision, but it has taken too long to roll out that vision. For example,...
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Relationship
Harmony Healthcare IT’s support team is phenomenal and responsive. For example, when there is a...
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Loyalty, Relationship
Harmony Healthcare IT has had some turnover, and we are working on getting our leadership and their...
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Loyalty, Product
We have some resource issues with the solution because of all the different applications we are...
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Product
Harmony Healthcare IT’s QA process has gotten much better, but there are still issues. For example,...
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Relationship
Working with Harmony Healthcare IT has been great. The term partnership is often overused in...
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Relationship, Product
Our organization is in turnaround mode, and Harmony Healthcare IT has helped us out in many...
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Loyalty, Value
We have a very good partnership with the vendor. They don't charge us for every little thing. The...
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Relationship
Harmony Healthcare IT is phenomenal to work with. Their relationship with us has truly been a...
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Loyalty, Relationship
There are some things that we haven't done with the vendor yet, but the vendor is making every...
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Relationship, Operations
Harmony Healthcare IT is a joy to work with. Like with any large project environment, we have run...
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Loyalty
The account team at Harmony Healthcare IT kind of drove me to get out of hosting HealthData Archiver...
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Relationship, Product
Harmony Healthcare IT doesn’t do much in terms of adding new technology. They are working on stuff,...
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Value
With HealthData Archiver, our vendor costs have gone down because we are no longer maintaining and...
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Value
When we went live with HealthData Archiver, we saw a huge return on investment. The cost that we...
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Product, Value
HealthData Archiver is one of those solutions that can be put in place and forgotten about. The...
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Relationship, Operations
The engagement that Harmony Healthcare IT brought in has improved. Before, I didn’t know who my...
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Loyalty, Relationship, Product
HealthData Archiver is archiving information into the systems we need. We had never used an...
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Relationship
Harmony Healthcare IT has changed as a company in the last few years. We have a lot more issues and...
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Product
HealthData Archiver itself is good. We like it, it works, and it does what it is supposed to do. It...
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Relationship
The most important thing Harmony Healthcare IT could work on to improve their score for us is...
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Operations
There isn't any ongoing training with Harmony Healthcare IT because we have already been trained and...
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Value
Harmony Healthcare IT is very clear and transparent with their prices. With their cost reduction, we...
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Product
With HealthData Archiver, we get a hyperlink for some things, but we still have to use manual...
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Relationship
Harmony Healthcare IT is a little proactive. When we started with their system a few years ago, the...
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Relationship
There isn't a lot of new technology from Harmony Healthcare IT. When things come up, the vendor will...
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Relationship
Harmony Healthcare IT is a true partner to us. Anytime we want to get ahold of one of their...
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Value
Using HealthData Archiver, we were able to eliminate vendor support contracts and the maintenance of...
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Product, Value
Harmony Healthcare IT really doesn’t upgrade or change much at all, and that is maybe both a...
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Product
With Harmony Healthcare IT, integration is nonexistent. The product is a separate standalone system...
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Relationship
The vendor has really rudimentary support. We put in an email ticket, and it takes up to a week to...
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Relationship
When I have needed help, the vendor has helped me, but I don't have an active relationship.
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Culture, Relationship
The vendor is very easy to do business with. They are reasonably priced, they are technically...
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Loyalty, Value
We saw a relatively immediate return from using the product. We were able to shut down other...
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Product, Value
The vendor’s product has come a long way since the last time I took a look at it. It is able to do a...
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Operations
HealthData Archiver is easy to use. The time frames the vendor has given us for the implementation...
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Product
HealthData Archiver is extremely easy to use. We can log in to one place and access all of the...
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Culture, Relationship
We would like to see Harmony Healthcare IT find a way to wrap up the projects a little quicker. Each...
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Relationship
Harmony Healthcare IT has outstanding customer service. The people that they assign to our cases are...
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Loyalty
We selected HealthData Archiver because it was the only system that could integrate with our EMR at...
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Value
When it comes to staying on budget for a project that we did, we didn't have any issues with Harmony...
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Value
Harmony Healthcare IT charges us for each project. We didn't have an increase to that fee until the...
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Relationship
Harmony Healthcare IT is very much in a ticket mentality, and I can't fault that. Harmony Healthcare...
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Relationship, Operations
The vendor has had a lot of turnover with their project managers. That has made communication a...
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Product
We recently did an update for HealthData Archiver, and that update went very well.
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Product
The system hasn't had any meaningful downtime, so I would say that it has been very reliable. I have...
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Relationship
Harmony Healthcare IT is very much in touch with us. With the CARES Act, we have to make sure that...
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