HealthData Archiver Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/27/2020 5:01:30 PM and Model.EvProductId = 194482

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Relationship

There is no real relationship with an account executive or account representative, so I always have...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Harmony Healthcare IT was one of the first in the industry to archive legacy systems. The vendor saw...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor missed our implementation goal on the transition of the data. The vendor needs to meet...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Harmony Healthcare IT is a small company, so they have a limited support staff. The vendor's...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our end-user satisfaction is very high. Customers love the tool. It is super easy to train them on....

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have a technical analyst that works on the Harmony Healthcare IT application, but that person is...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

The development team, the project management team, and the executive team work well together, and...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

In terms of executive involvement, I have a great relationship with Tom Liddell, the CEO. I can...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have done a lot of archiving with Harmony Healthcare IT. We have had small and large projects. We...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

A lot of times, when we start a project, Harmony Healthcare IT has archived the application before,...

Aug 2020
 Helpful

 or  to see details.

Director

Technology

The browser launch had a speed bump that came from within our enterprise vendor's implementation....

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor's executives were always available. They were hopping on calls and always touching base...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our prior vendors could not help us convert the data in a consumable way. That was huge for our...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Qualitative feedback saves us significantly because we can turn off and eliminate licensing...

Jun 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are going to use the solution as our foundation long term and as a core platform for any other...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Harmony Healthcare IT delivered. We had an extended time frame for delivery, but we expected that....

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our prior vendor to Harmony Healthcare IT failed on the delivery. We had to regroup quickly, so...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's platform is very user friendly, easy to navigate, and intuitive for the physicians and...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

In the rare cases when we find an issue, the vendor's production support team is extremely...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We really didn't have to do a lot of deep diving in the historical data file folder structure on the...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor included training as part of the implementation cycle. They provided training for my...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Archiving our EMR was very difficult. The project ran late for a while. The vendor did the...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had issues with the vendor’s resources, and our project was late. When we would start to validate...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had an upgrade a while ago, and we had some issues with it. There were some communication issues,...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor hasn't really charged us for every little thing. They have been pretty good about that.

May 2020
 Helpful

 or  to see details.

Manager

Relationship

HealthData Archiver works as advertised once everything is taken care; the issue is just getting to...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

At first, the vendor executives were pretty good about being involved, but they have been slacking off....

May 2020
 Helpful

 or  to see details.

Manager

Relationship

For the end product, we receive our money’s worth because I realize things are pretty difficult. But...

May 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

When we were looking at different vendors, Harmony Healthcare IT's sales team was very good and...

May 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

Harmony Healthcare IT has been fantastic to work with. They have a lot of experience under their...

May 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Harmony Healthcare IT could convert my data a little faster. But that is my own fault because I have...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tool is really easy to use. So it was very easy to train on. I like it because it is so...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

In terms of interoperability, HealthData Archiver won’t be working with any other system. I think...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Harmony Healthcare IT’s support was excellent. They were very responsive. We had calls regularly,...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We want to stop having to maintain the servers. We will be so glad to be off of our current system...

May 2020
 Helpful

 or  to see details.

CIO

Service and Support

As a whole, Harmony Healthcare IT has been wonderful. Their customer service is great. The vendor is...

May 2020
 Helpful

 or  to see details.

CIO

Service and Support

There are a couple of things with the vendor’s approach that I have really liked. They have all the...

May 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The vendor's approach has been chunky, and I am not sure whether other migration vendors' approaches...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The most important thing is that our team members so far really like the product. They like what...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The most important thing for the providers is to see the provider's signature on the notes. There...

May 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

In terms of the implementation, I think the overall project should have been more clear. I would say...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

When it comes to the product working as promoted, I would be sweating right now if I said that there...

May 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

In terms of product functionality, we know we are missing a couple of things. I think the test there...

May 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

When it comes to integration, Harmony Healthcare IT seems to understand the bigger picture.

May 2020
 Helpful

 or  to see details.

CIO

Service and Support

We haven’t done phone and web support with Harmony Healthcare IT. We are logging tickets, and a team...

May 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We haven’t really had executive involvement since the sales phase, and then we had the hand-off to...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor has very experienced people. Our project manager and the salespeople are very experienced...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product definitely works as promoted. We know exactly what we are getting. By the nature of it,...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

The ongoing support has been very good. When we looked at the layout of what we were going to send,...

May 2020
 Helpful

 or  to see details.

Director

Relationship

Someone from the vendor’s leadership has reached out to me a couple of times to check in. That has...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have added some things, and the vendor hasn’t charged us. We bought the more comprehensive...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We honestly didn't look at any vendors other than Harmony Healthcare IT. I don't even know who else...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We work with a certain Harmony Healthcare IT person, and we have a regular call with that person,...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

When it comes to the vendor's accuracy of migration, there isn't anything missing that I know of....

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Unfortunately, Harmony Healthcare IT is part of our long-term plans. When I acquire systems, I...

May 2020
 Helpful

 or  to see details.

Director

Technology

We haven’t really needed anything new from Harmony Healthcare IT, but that is fine. Being hosted was...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Harmony Healthcare IT’s training process works very well. There were just a few of us, and the...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution was a little difficult to navigate. After we had gone to Harmony Healthcare IT, we had...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the solution did an excellent job and was really easy. The challenge is that we are going...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

Harmony Healthcare IT is absolutely part of our long-term archiving strategy. The product has been...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

For us, there really has not been any difference with Harmony Healthcare IT during the COVID-19...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I love the product. Everybody we have worked with has been great. The product has been great. The...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I have worked with Harmony Healthcare IT in one area that has needed improvement. We have had our...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

In data archiving, the concept of Murphy's Law is harsh; we just don't know what we are going to...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a difficult project going on, and we got a call from one of the system's analysts. I was...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We receive emails from the executives at Harmony Healthcare IT asking how we are doing and how...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

With HealthData Archiver, the area to improve on is the training around how to report on the...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The reason I would recommend Harmony Healthcare IT over other vendors is their honesty.

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The product is part of our long-term plans. We plan to bring the archiving process in-house because...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Harmony Healthcare IT delivers new technology. We had some data that we wanted to get out, and it...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We haven't really had a need for executive involvement since we first went live. At the go-live, the...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Harmony Healthcare IT can set up a one-hour training session if requested, but other than that, they...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I am very frugal, and the product’s setup is a little pricey, but I do realize that a lot of people...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Harmony Healthcare IT is great at upgrades. We house everything. We just go to the vendor’s website...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product absolutely works as promoted, and it is very easy to search for a patient in the system....

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Harmony Healthcare IT gave us a road map with dates and times, and they have delivered everything on...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor’s support has been good. When I need to open up a help desk ticket, it is acknowledged...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The project went more slowly than we had hoped, but Harmony Healthcare IT got the job done. I guess...

Mar 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our goal was to be completely done in a few years. The most important patient demographics are in...

Mar 2020
 Helpful

 or  to see details.

CIO

Relationship

I don't know exactly how smart Harmony Healthcare IT was. Even though there were problems, Harmony...

Mar 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Harmony Healthcare IT is part of our long-term plans. The vendor has been with us for many years,...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Harmony Healthcare IT has actually been really good about not nickel-and-diming. We have had a lot...

Mar 2020