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HealthData Archiver Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

The main thing I would suggest to someone considering HealthData Archiver is to make sure that the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT is very thorough with their communication. They're constantly sending emails...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT is very thorough in their training. They made sure we all received the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

When we first went live with HealthData Archiver, we needed to add a certain column, and Harmony...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

HealthData Archiver is part of our long-term plans.

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

HealthData Archiver is not part of our long-term plan because we're actually joining a major health...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

HealthData Archiver is very user friendly. As soon as we log in, it has very few choices to choose...

Comment Tone Positive
Pillars Operations, Product
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Manager

Harmony Healthcare IT could maybe offer more products. I can't really think of anything lacking...

Comment Tone Negative
Pillars Product
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Manager

Harmony Healthcare IT is fantastic. They're easy to get along with. They're easy to reach, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Harmony Healthcare IT's ticketing system is internal, and there's no communication through email or...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

I like that HealthData Archiver links directly to one of our other systems. That's really nice. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I'm really the only person who was given training because I was kind of the project manager. Our IT...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I've been happy with HealthData Archiver. I would definitely recommend Harmony Healthcare IT, but I...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We're still finding things under the wrong categories with an archiving project. We're still...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

We have had a good experience with Harmony Healthcare IT, but there's been a bit of a struggle with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

As far as Harmony Healthcare IT resolving issues goes, if there's a ticket or issue, internally, we...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

I don't have anything concerning or that Harmony Healthcare IT could improve. We have a project...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

HealthData Archiver is very intuitive to use. It integrates well with our EHR. We have a link from...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We are fully integrated with HealthData Archiver. A wish-list item might be some go-forward patient...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

With Harmony Healthcare IT, we had some complex solutions that we were looking to solve for a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

With HealthData Archiver, I just like the integration within our EHR, the ability to purge...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

When we put a ticket in, Harmony Healthcare IT says it will take 24 hours for a response, but they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

HealthData Archiver is pretty straightforward. Once we deployed the system, it was pretty...

Comment Tone Positive
Pillars Operations, Product
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Manager

I have never had a bad interaction with Harmony Healthcare IT's support people. If the person I'm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

HealthData Archiver does what it is supposed to do, and Harmony Healthcare IT's support is always...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

HealthData Archiver works in the way we use it. It is fantastic. I love that even when we bring in...

Comment Tone Positive
Pillars Product, Value
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Director

Getting things archived with HealthData Archiver was a fairly easy process. We were fortunate that...

Comment Tone Positive
Pillars Product, Value
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Director

The system has been completely stable. It has met our data archiving needs and requires very little...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The solution is a solid and stable remote hosted archive. It continues to meet our operational...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

There is truly nothing that we would want to change. Initially, we were offered to have the system...

Comment Tone Neutral
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

If a patient is part of several different archives, we want to know what can sit on top so that we...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

I would tell others considering HealthData Archiver about the ease of use. It is pretty simple to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

An area of opportunity for Harmony Healthcare IT is the ability to turn around the quote process a...

Comment Tone Negative
Pillars Culture
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VP/Other Executive

Harmony Healthcare IT has been a good partner. They are transparent with what a project looks like...

Comment Tone Positive
Pillars Culture, Value
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VP/Other Executive

Even though we have been live with Harmony Healthcare IT for a few years, we are still so actively...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

HealthData Archiver is simple, and the data is there. We have not had any instances of a user...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Our goal was always to have Harmony Healthcare IT be a part of our long-term plan. We needed an...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CDO

We would like a lightweight, fast option for the system that would allow us to load 100 records into...

Comment Tone Negative
Pillars Operations, Product
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CDO

Harmony Healthcare IT's training program has been pretty straightforward. The vendor's support...

Comment Tone Positive
Pillars Operations
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CDO

Harmony Healthcare IT's account manager and technical support staff members are very friendly and...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

We have a great partnership with Harmony Healthcare IT. Our account manager is great. They are our...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

HealthData Archiver is expensive, but it provides a great service. The vendor has a really good...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
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Analyst/Coordinator

I love working with Harmony Healthcare IT and their teams through new projects or onboarding. The...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

The biggest benefit of the system is that it is user friendly. That is the key for us. The project...

Comment Tone Positive
Pillars Product
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Manager

Harmony Healthcare IT has been supportive. They educate us well, and our first introduction to them...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

As an organization, we are looking to change some things that run on data archiving and document...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Harmony Healthcare IT could do more on the relationship end. We feel like the vendor may not know...

Comment Tone Negative
Pillars Relationship
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Manager

We are the middleman in certain projects with Harmony Healthcare IT. We would prefer not to be, but...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

HealthData Archiver is a great product. I like the ease of use. It is really easy to navigate, and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

The discovery phase, where Harmony Healthcare IT gets in and looks at the data, especially on the...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

We have definitely gotten our money's worth on Harmony Healthcare IT, but sometimes price is a...

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

From a support standpoint, Harmony Healthcare IT has been great to work with anytime that we have...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

I have no complaints. Harmony Healthcare IT is a good vendor to work with, and HealthData Archiver...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Harmony Healthcare IT's support for HealthData Archiver has been fantastic. They started out...

Comment Tone Positive
Pillars Culture, Relationship, Value
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Director

HealthData Archiver's training is pretty robust in patient search and patient lookup. Harmony...

Comment Tone Positive
Pillars Operations
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Director

Harmony Healthcare IT does have more robust functionalities than other archivers. Also, Harmony...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We would use HealthData Archiver again. Harmony Healthcare IT is basically the only vendor that is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We would like ongoing training from Harmony Healthcare IT as updates roll out and as we archive...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

Harmony Healthcare IT is really good whenever we send them something or need something, but the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

If the next update includes what we have requested, specifically an enhancement to HealthData...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The user interface is very clean, and anybody who has used an EHR before can easily look stuff up....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I really don't have any complaints with Harmony Healthcare IT. They are always there if I need help...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Our experience has been great in all aspects of our project with Harmony Healthcare IT. I use...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

At first, the vendor's training was good, but in the last couple of months, I have had problems. I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The vendor's support has been good. I can't remember having problems with the support people. That...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The product is easy to use and easy to access. It doesn't require a lot of training. It is user-friendly....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

With a recent archive we did with Harmony Healthcare IT, part of the initial problems were with the...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

Harmony Healthcare IT doesn’t do much of a QA process before handing things over. When I started...

Comment Tone Negative
Pillars Product
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Manager

There were a few things I had to escalate to Harmony Healthcare IT’s leadership team and to the...

Comment Tone Negative
Pillars Operations
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Manager

Harmony Healthcare IT is far more expensive than other vendors. I have been fascinated by that....

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Manager

We have used Harmony Healthcare IT to archive certain things. However, the vendor has been...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

I haven't run into anything where Harmony Healthcare IT made a promise that they didn't deliver on....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The outcomes we expected to see with HealthData Archiver were for regulatory requirements. We have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

The first time I got into HealthData Archiver, I did not have training, but the solution just...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Financial savings were the biggest driver for using HealthData Archiver, and we have fully achieved...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Before, we were the ones telling the vendor that there were problems, but now, they are contacting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT's training is top-notch, but we do a lot of the training ourselves because...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I wish Harmony Healthcare IT allowed end users to do some querying that isn't patient-level querying...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT is very good at having user updates on a regular basis, and they go over their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

We are spending less by archiving with Harmony Healthcare IT than we would be spending if we didn’t...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We have been working on some Harmony Healthcare IT projects for years because we are still trying to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We have had a couple of issues with Harmony Healthcare IT's upgrades. There was a time when we had...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Harmony Healthcare IT has room for improvement in making HealthData Archiver a little more intuitive...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Harmony Healthcare IT's support is excellent. I have the cell phone number for some senior people,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have achieved a good ROI with HealthData Archiver, and that just keeps piling on as we archive...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT has been the easiest vendor to work with. We have a long way to go to have...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

Harmony Healthcare IT made it very easy to transition our EHR data to a readable format so that we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

The biggest outcome we had with HealthData Archiver was just to be able to access the data we needed...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Everything is spot-on with the vendor. I could recommend the process. We have worked with the vendor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

HealthData Archiver is our long-term legacy archive for our discontinued applications after moving...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Harmony Healthcare IT finished our last project in the timeline we anticipated. As with all...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

The big reason we got a legacy archive system was to be able to sunset existing systems without...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

We really like Harmony Healthcare IT’s methodology on how they work with vendors and organizations...

Comment Tone Positive
Pillars Relationship
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Director

Harmony Healthcare IT is our vendor of choice; that is who we are using for our archiving platform....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

With HealthData Archiver, there is training that shows us how to use the tool. Where the work needs...

Comment Tone Negative
Pillars Operations
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Director

Harmony Healthcare IT does an excellent job of providing an archiving solution. When there are...

Comment Tone Positive
Pillars Relationship
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Director

Harmony Healthcare IT displays their information essentially as a flat structure. If we compare how...

Comment Tone Positive
Pillars Loyalty, Product
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Director

A downside to Harmony Healthcare IT is that they charge for enhancements to the user experience....

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

What sets the product apart is the ease of access. The roadblocks we have are based on our security...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor sends us emails to let us know when things need to happen. They are very proactive. In...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would absolutely buy the solution again. It has been a game-changer for us because we are able to...

Comment Tone Positive
Pillars Relationship, Product, Value
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VP/Other Executive

We have had a couple of data hiccups with Harmony Healthcare IT that have been corrected over the years....

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

We have executive and project engagement from Harmony Healthcare IT, and we like the quality of the...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

We would like additional product development that would positively impact the efficiency of the end...

Comment Tone Negative
Pillars Product
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