HealthData Archiver Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Operations, Product
We would like a lightweight, fast option for the system that would allow us to load 100 records into...
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Operations
Harmony Healthcare IT's training program has been pretty straightforward. The vendor's support...
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Relationship
Harmony Healthcare IT's account manager and technical support staff members are very friendly and...
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Relationship
We have a great partnership with Harmony Healthcare IT. Our account manager is great. They are our...
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Loyalty, Relationship, Value
HealthData Archiver is expensive, but it provides a great service. The vendor has a really good...
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Relationship
I love working with Harmony Healthcare IT and their teams through new projects or onboarding. The...
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Product
The biggest benefit of the system is that it is user friendly. That is the key for us. The project...
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Relationship, Operations
Harmony Healthcare IT has been supportive. They educate us well, and our first introduction to them...
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Loyalty, Value
As an organization, we are looking to change some things that run on data archiving and document...
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Relationship
Harmony Healthcare IT could do more on the relationship end. We feel like the vendor may not know...
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Culture
We are the middleman in certain projects with Harmony Healthcare IT. We would prefer not to be, but...
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Relationship, Operations
HealthData Archiver is a great product. I like the ease of use. It is really easy to navigate, and...
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Product
The discovery phase, where Harmony Healthcare IT gets in and looks at the data, especially on the...
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Value
We have definitely gotten our money's worth on Harmony Healthcare IT, but sometimes price is a...
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Culture, Relationship
From a support standpoint, Harmony Healthcare IT has been great to work with anytime that we have...
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Relationship
I have no complaints. Harmony Healthcare IT is a good vendor to work with, and HealthData Archiver...
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Culture, Relationship, Value
Harmony Healthcare IT's support for HealthData Archiver has been fantastic. They started out...
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Operations
HealthData Archiver's training is pretty robust in patient search and patient lookup. Harmony...
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Product
Harmony Healthcare IT does have more robust functionalities than other archivers. Also, Harmony...
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Product
We would use HealthData Archiver again. Harmony Healthcare IT is basically the only vendor that is...
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Operations
We would like ongoing training from Harmony Healthcare IT as updates roll out and as we archive...
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Relationship, Operations
Harmony Healthcare IT is really good whenever we send them something or need something, but the...
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Loyalty, Product
If the next update includes what we have requested, specifically an enhancement to HealthData...
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Operations, Product
The user interface is very clean, and anybody who has used an EHR before can easily look stuff up....
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Culture
I really don't have any complaints with Harmony Healthcare IT. They are always there if I need help...
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Relationship
Our experience has been great in all aspects of our project with Harmony Healthcare IT. I use...
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Operations
At first, the vendor's training was good, but in the last couple of months, I have had problems. I...
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Relationship
The vendor's support has been good. I can't remember having problems with the support people. That...
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Operations, Product
The product is easy to use and easy to access. It doesn't require a lot of training. It is user-friendly....
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Culture, Operations
With a recent archive we did with Harmony Healthcare IT, part of the initial problems were with the...
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Product
Harmony Healthcare IT doesn’t do much of a QA process before handing things over. When I started...
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Operations
There were a few things I had to escalate to Harmony Healthcare IT’s leadership team and to the...
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Operations, Value
Harmony Healthcare IT is far more expensive than other vendors. I have been fascinated by that....
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Loyalty, Relationship
We have used Harmony Healthcare IT to archive certain things. However, the vendor has been...
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Relationship
I haven't run into anything where Harmony Healthcare IT made a promise that they didn't deliver on....
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Product, Value
The outcomes we expected to see with HealthData Archiver were for regulatory requirements. We have...
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Operations
The first time I got into HealthData Archiver, I did not have training, but the solution just...
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Value
Financial savings were the biggest driver for using HealthData Archiver, and we have fully achieved...
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Relationship
Before, we were the ones telling the vendor that there were problems, but now, they are contacting...
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Operations
Harmony Healthcare IT's training is top-notch, but we do a lot of the training ourselves because...
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Product
I wish Harmony Healthcare IT allowed end users to do some querying that isn't patient-level querying...
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Relationship, Operations
Harmony Healthcare IT is very good at having user updates on a regular basis, and they go over their...
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Product, Value
We are spending less by archiving with Harmony Healthcare IT than we would be spending if we didn’t...
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Loyalty, Product
We have been working on some Harmony Healthcare IT projects for years because we are still trying to...
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Operations, Product
We have had a couple of issues with Harmony Healthcare IT's upgrades. There was a time when we had...
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Product
Harmony Healthcare IT has room for improvement in making HealthData Archiver a little more intuitive...
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Relationship
Harmony Healthcare IT's support is excellent. I have the cell phone number for some senior people,...
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Value
We have achieved a good ROI with HealthData Archiver, and that just keeps piling on as we archive...
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Culture, Relationship
Harmony Healthcare IT has been the easiest vendor to work with. We have a long way to go to have...
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Operations
Harmony Healthcare IT made it very easy to transition our EHR data to a readable format so that we...
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Product, Value
The biggest outcome we had with HealthData Archiver was just to be able to access the data we needed...
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Relationship
Everything is spot-on with the vendor. I could recommend the process. We have worked with the vendor...
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Loyalty, Relationship
HealthData Archiver is our long-term legacy archive for our discontinued applications after moving...
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Operations
Harmony Healthcare IT finished our last project in the timeline we anticipated. As with all...
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Loyalty, Value
The big reason we got a legacy archive system was to be able to sunset existing systems without...
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Relationship
We really like Harmony Healthcare IT’s methodology on how they work with vendors and organizations...
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Loyalty
Harmony Healthcare IT is our vendor of choice; that is who we are using for our archiving platform....
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Operations
With HealthData Archiver, there is training that shows us how to use the tool. Where the work needs...
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Relationship
Harmony Healthcare IT does an excellent job of providing an archiving solution. When there are...
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Loyalty, Product
Harmony Healthcare IT displays their information essentially as a flat structure. If we compare how...
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Value
A downside to Harmony Healthcare IT is that they charge for enhancements to the user experience....
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Product
What sets the product apart is the ease of access. The roadblocks we have are based on our security...
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Relationship
The vendor sends us emails to let us know when things need to happen. They are very proactive. In...
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Relationship, Product, Value
I would absolutely buy the solution again. It has been a game-changer for us because we are able to...
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Relationship, Product
We have had a couple of data hiccups with Harmony Healthcare IT that have been corrected over the years....
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Relationship
We have executive and project engagement from Harmony Healthcare IT, and we like the quality of the...
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Product
We would like additional product development that would positively impact the efficiency of the end...
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Culture
The product we received was nothing like what we were shown in the demonstration we got from Harmony...
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Culture, Loyalty, Value
Everything we do costs more money with Harmony Healthcare IT. It is frustrating. Our projects are...
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Relationship
Harmony Healthcare IT is really quick to help fix our problems. They do a good job of trying to get...
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Relationship, Operations, Product
The system is easy to use, and the staff is very helpful. We just type in the patient's name, and...
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Product
We only get notified when we are doing upgrades and stuff for anything within the system. We don't...
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Relationship
We love Harmony Healthcare IT, and we love working with them. They are helpful across the board,...
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Operations
HealthData Archiver has a little less training than we get from other vendors, but the biggest...
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Relationship, Product, Value
We have used the system when we have had audits, and the system has made it so that our information...
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Value
Most fees are included with HealthData Archiver, but if someone wants special reports, there will be...
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Product
HealthData Archiver has been so stable, and it has been a great product for what we need and want it...
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Operations
Harmony Healthcare IT has done a really great job with implementations, even with some difficult...
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Product
We use HealthData Archiver for everything. We are constantly doing archive projects, so we have a...
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Relationship
Harmony Healthcare IT is great to work with. I have zero complaints. I have access to everyone at...
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Product
Some enhancements would make HealthData Archiver a little more efficient. AI factors into that too,...
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Relationship
Sometimes, we struggle with Harmony Healthcare IT’s project management teams' lack of a larger...
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Product
I don't think we have seen any new technology from Harmony Healthcare IT, but I don't have any...
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Value
I have yet to find a bug in HealthData Archiver. We have never had a problem with Harmony Healthcare...
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Loyalty, Value
I would buy HealthData Archiver again. The reason we went to Harmony Healthcare IT was that we had a...
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Relationship, Operations
Harmony Healthcare IT is super responsive. For support, they have a portal to submit tickets. If an...
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Relationship
I would be highly likely to recommend Harmony Healthcare IT. A key highlight would be their...
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Product
Everything that we talked about with Harmony Healthcare IT and all our expectations have been pretty...
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Product
The quality of HealthData Archiver could be a bit better in user management. Some of the layouts are...
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Operations
We were on premises. Harmony Healthcare IT said that we wouldn't have to deal with a lot of our...
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Relationship
With Harmony Healthcare IT, we put in a support ticket and get a response pretty quickly. Overall,...
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Operations
The setup for HealthData Archiver was a little complicated. That was likely caused by the complexity...
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Relationship
When we have issues, we put in a ticket to the vendor's help desk, and then somebody gets assigned...
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Product
HealthData Archiver is easy to use. The ability to pick up a patient and select the system that I...
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Relationship
The people we work with at Harmony Healthcare IT are engaged to help us. Whether they can help us is...
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Loyalty, Product
I would possibly buy HealthData Archiver again. We just used it for the physician billing archive,...
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