HealthData Archiver Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Operations
The first time I got into HealthData Archiver, I did not have training, but the solution just...
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Value
Financial savings were the biggest driver for using HealthData Archiver, and we have fully achieved...
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Relationship
Before, we were the ones telling the vendor that there were problems, but now, they are contacting...
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Operations
Harmony Healthcare IT's training is top-notch, but we do a lot of the training ourselves because...
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Product
I wish Harmony Healthcare IT allowed end users to do some querying that isn't patient-level querying...
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Relationship, Operations
Harmony Healthcare IT is very good at having user updates on a regular basis, and they go over their...
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Product, Value
We are spending less by archiving with Harmony Healthcare IT than we would be spending if we didn’t...
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Loyalty, Product
We have been working on some Harmony Healthcare IT projects for years because we are still trying to...
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Operations, Product
We have had a couple of issues with Harmony Healthcare IT's upgrades. There was a time when we had...
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Product
Harmony Healthcare IT has room for improvement in making HealthData Archiver a little more intuitive...
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Relationship
Harmony Healthcare IT's support is excellent. I have the cell phone number for some senior people,...
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Value
We have achieved a good ROI with HealthData Archiver, and that just keeps piling on as we archive...
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Culture, Relationship
Harmony Healthcare IT has been the easiest vendor to work with. We have a long way to go to have...
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Operations
Harmony Healthcare IT made it very easy to transition our EHR data to a readable format so that we...
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Product, Value
The biggest outcome we had with HealthData Archiver was just to be able to access the data we needed...
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Relationship
Everything is spot-on with the vendor. I could recommend the process. We have worked with the vendor...
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Loyalty, Relationship
HealthData Archiver is our long-term legacy archive for our discontinued applications after moving...
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Operations
Harmony Healthcare IT finished our last project in the timeline we anticipated. As with all...
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Loyalty, Value
The big reason we got a legacy archive system was to be able to sunset existing systems without...
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Relationship
We really like Harmony Healthcare IT’s methodology on how they work with vendors and organizations...
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Loyalty
Harmony Healthcare IT is our vendor of choice; that is who we are using for our archiving platform....
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Operations
With HealthData Archiver, there is training that shows us how to use the tool. Where the work needs...
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Relationship
Harmony Healthcare IT does an excellent job of providing an archiving solution. When there are...
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Loyalty, Product
Harmony Healthcare IT displays their information essentially as a flat structure. If we compare how...
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Value
A downside to Harmony Healthcare IT is that they charge for enhancements to the user experience....
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Product
What sets the product apart is the ease of access. The roadblocks we have are based on our security...
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Relationship
The vendor sends us emails to let us know when things need to happen. They are very proactive. In...
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Relationship, Product, Value
I would absolutely buy the solution again. It has been a game-changer for us because we are able to...
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Relationship, Product
We have had a couple of data hiccups with Harmony Healthcare IT that have been corrected over the years....
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Relationship
We have executive and project engagement from Harmony Healthcare IT, and we like the quality of the...
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Product
We would like additional product development that would positively impact the efficiency of the end...
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Culture
The product we received was nothing like what we were shown in the demonstration we got from Harmony...
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Culture, Loyalty, Value
Everything we do costs more money with Harmony Healthcare IT. It is frustrating. Our projects are...
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Relationship
Harmony Healthcare IT is really quick to help fix our problems. They do a good job of trying to get...
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Relationship, Operations, Product
The system is easy to use, and the staff is very helpful. We just type in the patient's name, and...
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Product
We only get notified when we are doing upgrades and stuff for anything within the system. We don't...
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Relationship
We love Harmony Healthcare IT, and we love working with them. They are helpful across the board,...
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Operations
HealthData Archiver has a little less training than we get from other vendors, but the biggest...
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Relationship, Product, Value
We have used the system when we have had audits, and the system has made it so that our information...
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Value
Most fees are included with HealthData Archiver, but if someone wants special reports, there will be...
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Product
HealthData Archiver has been so stable, and it has been a great product for what we need and want it...
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Operations
Harmony Healthcare IT has done a really great job with implementations, even with some difficult...
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Product
We use HealthData Archiver for everything. We are constantly doing archive projects, so we have a...
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Relationship
Harmony Healthcare IT is great to work with. I have zero complaints. I have access to everyone at...
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Product
Some enhancements would make HealthData Archiver a little more efficient. AI factors into that too,...
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Relationship
Sometimes, we struggle with Harmony Healthcare IT’s project management teams' lack of a larger...
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Product
I don't think we have seen any new technology from Harmony Healthcare IT, but I don't have any...
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Value
I have yet to find a bug in HealthData Archiver. We have never had a problem with Harmony Healthcare...
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Loyalty, Value
I would buy HealthData Archiver again. The reason we went to Harmony Healthcare IT was that we had a...
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Relationship, Operations
Harmony Healthcare IT is super responsive. For support, they have a portal to submit tickets. If an...
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Relationship
I would be highly likely to recommend Harmony Healthcare IT. A key highlight would be their...
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Product
Everything that we talked about with Harmony Healthcare IT and all our expectations have been pretty...
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Product
The quality of HealthData Archiver could be a bit better in user management. Some of the layouts are...
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Operations
We were on premises. Harmony Healthcare IT said that we wouldn't have to deal with a lot of our...
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Relationship
With Harmony Healthcare IT, we put in a support ticket and get a response pretty quickly. Overall,...
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Operations
The setup for HealthData Archiver was a little complicated. That was likely caused by the complexity...
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Relationship
When we have issues, we put in a ticket to the vendor's help desk, and then somebody gets assigned...
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Product
HealthData Archiver is easy to use. The ability to pick up a patient and select the system that I...
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Relationship
The people we work with at Harmony Healthcare IT are engaged to help us. Whether they can help us is...
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Loyalty, Product
I would possibly buy HealthData Archiver again. We just used it for the physician billing archive,...
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Product
The upgrades we get from Harmony Healthcare IT are seamless for me. HealthData Archiver is a stable...
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Relationship
Harmony Healthcare IT was very accommodating and willing to work with us when we had specific...
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Culture, Relationship
When we have an issue, some of the salespeople or account managers that we first interact with from...
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Product
I like that HealthData Archiver has two different purposes and two different user groups. We were...
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Product, Value
HealthData Archiver is just simple; it is easy, and it works. We have no issues whatsoever with that...
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Product
Archiving with Harmony Healthcare IT is one area that I never hear about, and that is usually good...
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Operations
In terms of training with Harmony Healthcare IT, some of the administrative things we have had to...
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Relationship
Harmony Healthcare IT is very easy to work with. I have access to their leaders, and they keep their...
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Culture, Relationship
Harmony Healthcare IT keeps their promises most of the time, but like any IT shop, they make...
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Relationship, Operations
Harmony Healthcare IT needs better communication, especially on upgrades or when they are making any...
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Relationship, Product
HealthData Archiver works as designed, and its quality is really good. It is also very simple to...
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Loyalty, Product
Harmony Healthcare IT has been improving their product and developing new solutions and things like...
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Product
We don't have any issues so far with HealthData Archiver. It is very convenient and compatible.
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Relationship
We have regular calls with Harmony Healthcare IT's executive-level people, and one of the top...
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Operations
The implementations with Harmony Healthcare IT have taken a little longer than anticipated, and we...
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Value
There haven't been any problems at all with HealthData Archiver working. Also, from signing up to...
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