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HealthData Archiver Comments
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Commentary Summary
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User Commentary
Manager
Harmony Healthcare IT could have a better support site with more support documents. If requested,...
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Manager
One thing we were working on with Harmony Healthcare IT was a way to access the system through our...
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Manager
The support people aren't as responsive as we would like them to be. A lot of times, we just end up...
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Manager
Harmony Healthcare IT is a small company. When I am not happy, I can get on the phone with an...
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Manager
Harmony Healthcare IT is really good at partnering with us. They really want to see us utilizing...
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Director
For our specific implementation, the vendor's consultants did not go into our decommissioning system...
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Director
Generally, I am happy with the company. They are very responsive. They listen to our questions. They...
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Director
Looking back at our experience with the vendor, I would have wanted a more proactive analysis of the...
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Director
The support side was us having to advocate for a senior-level SQL programmer for very specific...
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Director
The system is fairly straightforward. It doesn’t have to be new or overly complicated to do the...
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Director
It sometimes took a surprisingly long time to restore some of our large data sets. The system seems...
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Director
After we went live, we had multiple decommissioned data sources on the platform. We gained a better...
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VP/Other Executive
We weren't happy with Harmony Healthcare IT, so we brought in a third-party vendor. Now I have two...
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VP/Other Executive
Harmony Healthcare IT doesn't do a fixed fee. Right now, my cloud space could be charged something...
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VP/Other Executive
I haven't had any of Harmony Healthcare IT's high-ranking executives reach out. They have some local...
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Analyst/Coordinator
Harmony Healthcare IT is a great company to work with. A couple of the vendor's leaders have flown...
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CIO
HealthData Archiver is a program that we can set up and leave. We implemented it, and it is running...
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CIO
I haven’t talked to my account representative or account executive from Harmony Healthcare IT in a...
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Analyst/Coordinator
HealthData Archiver is a really user-friendly application. This is not my first go-around with a...
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Analyst/Coordinator
Harmony Healthcare IT has extremely good customer service, and we have had really good outcomes with...
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Analyst/Coordinator
We looked at several different archiving vendors, and we weighed out the options. We decided to go...
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Analyst/Coordinator
There is really not a lot of training. We are basically walking through the database. The end-user...
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Director
Harmony Healthcare IT's service is proactive. We haven’t had anything that has slipped through the...
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Director
We have had a positive experience with the system so far. Harmony Healthcare IT has worked with us...
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Manager
We are a pretty big player with Harmony Healthcare IT, so we get pretty good support responses from...
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Manager
I maybe would reconsider if we were looking at buying the product again. At the time that we bought...
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Manager
Charging for every little thing is one of Harmony Healthcare IT's drawbacks. The price is really...
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Manager
The vendor's service really hasn’t changed. The vendor archives, and the view doesn’t look any...
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Manager
We haven't seen a hiccup with the vendor during the COVID-19 crisis. Everything that we have done...
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Manager
Whether the vendor charges us for every little thing depends. I don't feel nickel-and-dimed. We get...
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Manager
I would buy the solution again. I don't have any qualms about it. The vendor is good to work with....
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Manager
There were some features that we hoped to have but didn't. I think that the vendor recently added...
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Manager
Everyone from the vendor is great to work with, and that includes people from project management all...
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Manager
Something that would be extremely beneficial is the ability to do a full technical search through...
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Manager
HealthData Archiver is a one-stop shop. It is nice to have the EHR information from both our...
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Manager
There were multiple tickets issued when we went live. There were a few errors in the data that was...
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Manager
HealthData Archiver is a bit clunky in the sense that it is hard to locate certain scanned...
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Manager
I wasn't surprised by anything with Harmony Healthcare IT. They were willing to work with our EMR...
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Manager
Harmony Healthcare IT will call me if there are any hiccups in their service. They give me a heads...
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Manager
During the implementation process, Harmony Healthcare IT's leadership would get on calls with us at...
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Manager
We liked Harmony Healthcare IT's user interface and responsiveness. We also received feedback from...
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Director
The product certainly meets our needs as it is today, but we aren't really asking for more. We have...
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Director
I would buy the solution again. I hesitate because the migration from the old system is confusing,...
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Director
Harmony Healthcare IT's service could be cheaper. We are a small organization, and we give Harmony...
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Manager
Initially, we looked at another vendor, but their prices were extremely high. We shopped around and...
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Manager
Harmony Healthcare IT's implementation stayed pretty much on track. We ran into a couple of issues,...
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Manager
We didn't get a lot of training from Harmony Healthcare IT. They used a train the trainer system. It...
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Director
I was familiar with Harmony Healthcare IT. I have worked with their CEO for many years, so I was...
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Director
Overall, we didn't have any missing data. We literally found just a few patients who had some...
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Director
The system is very user friendly. All of my clinical staff members that have used the system thus...
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Director
The transition between the sales team and the project team was good. Since we made the switch, the...
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Director
The vendor was able to successfully archive our data, even though the balance was very delicate. If...
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Director
Other than myself and a few IT people, we haven't received a lot of training from the vendor yet....
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Director
The vendor is going to wrap the project up before our estimated timeline, and they are extremely...
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Director
The vendor really walked us through the process. There are always opportunities for improvement....
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CIO
We used HealthData Archiver for our migration from an old legacy system to a new vendor. Harmony...
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CIO
Harmony Healthcare IT has been very accommodating. We can tell that they are a small company and are...
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CIO
The vendor is having some growing pains with their project management. They don't publish solid...
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CIO
During the COVID-19 crisis, the vendor has worked very well with us remotely. They have accommodated...
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CIO
The vendor has done pretty well at integrating the system. I have had zero complaints about the...
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Manager
Our implementation with this product has been very good. We haven't experienced any issues. The...
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VP/Other Executive
There is no real relationship with an account executive or account representative, so I always have...
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VP/Other Executive
Harmony Healthcare IT was one of the first in the industry to archive legacy systems. The vendor saw...
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VP/Other Executive
The vendor missed our implementation goal on the transition of the data. The vendor needs to meet...
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VP/Other Executive
Harmony Healthcare IT is a small company, so they have a limited support staff. The vendor's...
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Manager
Our end-user satisfaction is very high. Customers love the tool. It is super easy to train them on....
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Manager
We have a technical analyst that works on the Harmony Healthcare IT application, but that person is...
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Manager
The development team, the project management team, and the executive team work well together, and...
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Manager
In terms of executive involvement, I have a great relationship with Tom Liddell, the CEO. I can...
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Manager
We have done a lot of archiving with Harmony Healthcare IT. We have had small and large projects. We...
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Manager
A lot of times, when we start a project, Harmony Healthcare IT has archived the application before,...
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Director
The browser launch had a speed bump that came from within our enterprise vendor's implementation....
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Director
The vendor's executives were always available. They were hopping on calls and always touching base...
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Director
Our prior vendors could not help us convert the data in a consumable way. That was huge for our...
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Director
Qualitative feedback saves us significantly because we can turn off and eliminate licensing...
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Director
We are going to use the solution as our foundation long term and as a core platform for any other...
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Director
Harmony Healthcare IT delivered. We had an extended time frame for delivery, but we expected that....
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Director
Our prior vendor to Harmony Healthcare IT failed on the delivery. We had to regroup quickly, so...
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Director
The vendor's platform is very user friendly, easy to navigate, and intuitive for the physicians and...
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Director
In the rare cases when we find an issue, the vendor's production support team is extremely...
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Director
We really didn't have to do a lot of deep diving in the historical data file folder structure on the...
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Director
The vendor included training as part of the implementation cycle. They provided training for my...
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Manager
Archiving our EMR was very difficult. The project ran late for a while. The vendor did the...
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Manager
We had issues with the vendor’s resources, and our project was late. When we would start to validate...
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Manager
We had an upgrade a while ago, and we had some issues with it. There were some communication issues,...
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Manager
The vendor hasn't really charged us for every little thing. They have been pretty good about that.
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Manager
HealthData Archiver works as advertised once everything is taken care; the issue is just getting to...
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Manager
At first, the vendor executives were pretty good about being involved, but they have been slacking off....
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Manager
For the end product, we receive our money’s worth because I realize things are pretty difficult. But...
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Manager
When we were looking at different vendors, Harmony Healthcare IT's sales team was very good and...
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CIO
Harmony Healthcare IT has been fantastic to work with. They have a lot of experience under their...
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CIO
Harmony Healthcare IT could convert my data a little faster. But that is my own fault because I have...
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Analyst/Coordinator
The tool is really easy to use. So it was very easy to train on. I like it because it is so...
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Analyst/Coordinator
In terms of interoperability, HealthData Archiver won’t be working with any other system. I think...
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Analyst/Coordinator
Harmony Healthcare IT’s support was excellent. They were very responsive. We had calls regularly,...
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Analyst/Coordinator
We want to stop having to maintain the servers. We will be so glad to be off of our current system...
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CIO
As a whole, Harmony Healthcare IT has been wonderful. Their customer service is great. The vendor is...
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CIO
There are a couple of things with the vendor’s approach that I have really liked. They have all the...
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CIO
The vendor's approach has been chunky, and I am not sure whether other migration vendors' approaches...
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CIO
The most important thing is that our team members so far really like the product. They like what...
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CIO
The most important thing for the providers is to see the provider's signature on the notes. There...
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CIO
In terms of the implementation, I think the overall project should have been more clear. I would say...
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CIO
When it comes to the product working as promoted, I would be sweating right now if I said that there...
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CIO
In terms of product functionality, we know we are missing a couple of things. I think the test there...
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CIO
When it comes to integration, Harmony Healthcare IT seems to understand the bigger picture.
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CIO
We haven’t done phone and web support with Harmony Healthcare IT. We are logging tickets, and a team...
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CIO
We haven’t really had executive involvement since the sales phase, and then we had the hand-off to...
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Director
The vendor has very experienced people. Our project manager and the salespeople are very experienced...
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Director
The product definitely works as promoted. We know exactly what we are getting. By the nature of it,...
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Director
The ongoing support has been very good. When we looked at the layout of what we were going to send,...
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Director
Someone from the vendor’s leadership has reached out to me a couple of times to check in. That has...
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Director
We have added some things, and the vendor hasn’t charged us. We bought the more comprehensive...
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