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HealthData Archiver Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty, Value

I would buy HealthData Archiver again. The reason we went to Harmony Healthcare IT was that we had a...

Mar 2025
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Director

Relationship, Operations

Harmony Healthcare IT is super responsive. For support, they have a portal to submit tickets. If an...

Mar 2025
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Director

Relationship

I would be highly likely to recommend Harmony Healthcare IT. A key highlight would be their...

Mar 2025
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Director

Product

Everything that we talked about with Harmony Healthcare IT and all our expectations have been pretty...

Mar 2025
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Director

Product

The quality of HealthData Archiver could be a bit better in user management. Some of the layouts are...

Mar 2025
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CIO

Operations

We were on premises. Harmony Healthcare IT said that we wouldn't have to deal with a lot of our...

Mar 2025
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CIO

Relationship

With Harmony Healthcare IT, we put in a support ticket and get a response pretty quickly. Overall,...

Mar 2025
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Director

Operations

The setup for HealthData Archiver was a little complicated. That was likely caused by the complexity...

Mar 2025
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Director

Relationship

When we have issues, we put in a ticket to the vendor's help desk, and then somebody gets assigned...

Mar 2025
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Director

Product

HealthData Archiver is easy to use. The ability to pick up a patient and select the system that I...

Mar 2025
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VP/Other Executive

Relationship

The people we work with at Harmony Healthcare IT are engaged to help us. Whether they can help us is...

Mar 2025
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Director

Loyalty, Product

I would possibly buy HealthData Archiver again. We just used it for the physician billing archive,...

Feb 2025
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CDO

Product

The upgrades we get from Harmony Healthcare IT are seamless for me. HealthData Archiver is a stable...

Jan 2025
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CDO

Relationship

Harmony Healthcare IT was very accommodating and willing to work with us when we had specific...

Jan 2025
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CDO

Culture, Relationship

When we have an issue, some of the salespeople or account managers that we first interact with from...

Jan 2025
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CDO

Product

I like that HealthData Archiver has two different purposes and two different user groups. We were...

Jan 2025
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CIO

Product, Value

HealthData Archiver is just simple; it is easy, and it works. We have no issues whatsoever with that...

Jan 2025
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VP/Other Executive

Product

Archiving with Harmony Healthcare IT is one area that I never hear about, and that is usually good...

Jan 2025
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VP/Other Executive

Operations

In terms of training with Harmony Healthcare IT, some of the administrative things we have had to...

Jan 2025
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VP/Other Executive

Relationship

Harmony Healthcare IT is very easy to work with. I have access to their leaders, and they keep their...

Jan 2025
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Analyst/Coordinator

Culture, Relationship

Harmony Healthcare IT keeps their promises most of the time, but like any IT shop, they make...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

Harmony Healthcare IT needs better communication, especially on upgrades or when they are making any...

Jan 2025
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Analyst/Coordinator

Relationship, Product

HealthData Archiver works as designed, and its quality is really good. It is also very simple to...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

Harmony Healthcare IT has been improving their product and developing new solutions and things like...

Jan 2025
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Analyst/Coordinator

Product

We don't have any issues so far with HealthData Archiver. It is very convenient and compatible.

Jan 2025
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Analyst/Coordinator

Relationship

We have regular calls with Harmony Healthcare IT's executive-level people, and one of the top...

Jan 2025
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CIO

Operations

The implementations with Harmony Healthcare IT have taken a little longer than anticipated, and we...

Jan 2025
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CIO

Value

There haven't been any problems at all with HealthData Archiver working. Also, from signing up to...

Jan 2025
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Analyst/Coordinator

Relationship

I have been working with HealthData Archiver for a few years now, and I would give the support that...

Oct 2024
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Analyst/Coordinator

Relationship, Product

I have opened tickets for urgent issues and have had them completed within 10 minutes many times. We...

Oct 2024
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Analyst/Coordinator

Culture, Value

Regarding charging for every little thing, I have been working with Harmony Healthcare IT for a few...

Oct 2024
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CMIO

Value

Harmony Healthcare IT is a reliable archiving partner. They are expensive, but they do get the job done....

Oct 2024
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CMIO

Relationship, Operations

The vendor has a pretty simple setup. They ingest the data out of the old system, and we validate...

Oct 2024
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Analyst/Coordinator

Relationship

Harmony Healthcare IT appears to see our organization as a valued customer.

Oct 2024
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Analyst/Coordinator

Value

Our hosting and maintenance annual costs are substantial and ongoing.

Oct 2024
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Analyst/Coordinator

Culture

The statement-of-work process is something that Harmony Healthcare IT is flexible on. If we want to...

Oct 2024
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Analyst/Coordinator

Relationship

We work very well with the account manager. They are very responsive.

Oct 2024
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Analyst/Coordinator

Relationship

We are a large client, so we meet with the vendor every once in a while.

Oct 2024
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Analyst/Coordinator

Relationship, Operations

The project manager from Harmony Healthcare IT is good but seems to be stretched thin. We do not...

Oct 2024
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Analyst/Coordinator

Product

The process for archiving things is very structured, and that is a good thing. It helps prevent issues....

Oct 2024
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VP/Other Executive

Operations

I like that HealthData Archiver is web based and can tie things to active directory integrated. We...

Sep 2024
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VP/Other Executive

Product

We would like better release of information for the team if a patient comes and requests that they...

Sep 2024
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VP/Other Executive

Relationship, Value

When we made requests, Harmony Healthcare IT was open to them. They kind of showed us what we could...

Sep 2024
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Analyst/Coordinator

Relationship

There have been times when communication between Harmony Healthcare IT and the customer IT staff was...

Sep 2024
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Analyst/Coordinator

Product

HealthData Archiver does go down from time to time, but that doesn't happen often. The system is...

Sep 2024
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Analyst/Coordinator

Relationship

Harmony Healthcare IT’s project managers are fantastic. They always provide a timeline and a guide...

Sep 2024
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Analyst/Coordinator

Relationship

When updates need to be made to HealthData Archiver, Harmony Healthcare IT is really good about...

Sep 2024
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Manager

Relationship

I like Harmony Healthcare IT’s customer service. They are always friendly. They reach out and...

Jul 2024
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Manager

Value

HealthData Archiver is so easy to use. We just type in the patient's name and pretty much always get...

Jul 2024
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(0)
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Manager

Relationship

We like the service and the ease of use of HealthData Archiver. It is pretty intuitive and not...

May 2024
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Analyst/Coordinator

Value

The vendor has a tendency to charge for everything. But I can talk Harmony Healthcare IT down a...

May 2024
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Analyst/Coordinator

Relationship

Our relationship with Harmony Healthcare IT has been really good. I have a good relationship with...

May 2024
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Analyst/Coordinator

Loyalty

The product's technology is good and visually appealing. I haven't heard any complaints about the...

May 2024
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Analyst/Coordinator

Value

The vendor is going to start billing for custom reports, and that is fine. But if they are going to...

May 2024
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CIO

Operations, Product

When we moved HealthData Archiver from on premises to the cloud, we had to go through a full upgrade...

Apr 2024
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CIO

Operations

For Harmony Healthcare IT’s training, I mainly call the support team, and they schedule one-on-one...

Apr 2024
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Manager

Relationship

We have been very happy with Harmony Healthcare IT just in working with the company to do the...

Apr 2024
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(0)
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Manager

Value

As a business, we are, of course, going to push back and get the best cost we can on anything, and...

Apr 2024
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(0)
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Manager

Relationship, Operations

I know that every business and company typically has turnover, but Harmony Healthcare IT is very...

Apr 2024
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(0)
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Manager

Product

Harmony Healthcare IT is one of a few vendors that I have no issue with. Their product is always up,...

Apr 2024
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Manager

Product

One of the neatest things about the system is that if any other systems migrate in matches,...

Apr 2024
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Manager

Value

From a legal standpoint, HealthData Archiver has value because whenever we shut down a system, we...

Apr 2024
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(0)
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Manager

Culture, Relationship

I don't know how Harmony Healthcare IT could improve on their process. We have an account...

Apr 2024
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(0)
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Manager

Relationship

From a support perspective, Harmony Healthcare IT is great. They reach out to us. I haven't had to...

Apr 2024
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(0)
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Director

Culture, Relationship, Operations

It has been some time since we implemented the product, but from what I remember, it was easy to...

Apr 2024
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(0)
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Manager

Product, Value

HealthData Archiver is a pretty low-maintenance system. It requires basically nothing from our IT...

Apr 2024
||
(0)
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Manager

Culture, Value

If an organization can get everything that they want added to their initial agreement with Harmony...

Apr 2024
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(0)
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Manager

Relationship, Product

Harmony Healthcare IT is doing really well. I can't think of anything negative about them, and I...

Apr 2024
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Manager

Product

The system's integration options work very well, and our end users are pretty happy with the...

Apr 2024
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(0)
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Manager

Operations

Harmony Healthcare IT's timelines are fairly extensive, and their project process takes a long time...

Apr 2024
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(0)
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Manager

Product, Value

With HealthData Archiver, we are able to better protect our data because it is all in one...

Apr 2024
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(0)
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Manager

Operations

The vendor could improve their training by giving us training materials. They have a how-to guide...

Apr 2024
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(0)
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Manager

Relationship

Harmony Healthcare IT is a good company with great people. Their system is pretty responsive and...

Apr 2024
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