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User Commentary

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VP/Other Executive

We weren't happy with Harmony Healthcare IT, so we brought in a third-party vendor. Now I have two...

Feb 2021
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VP/Other Executive

Harmony Healthcare IT doesn't do a fixed fee. Right now, my cloud space could be charged something...

Feb 2021
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VP/Other Executive

I haven't had any of Harmony Healthcare IT's high-ranking executives reach out. They have some local...

Feb 2021
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Analyst/Coordinator

Harmony Healthcare IT is a great company to work with. A couple of the vendor's leaders have flown...

Feb 2021
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CIO

HealthData Archiver is a program that we can set up and leave. We implemented it, and it is running...

Feb 2021
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CIO

I haven’t talked to my account representative or account executive from Harmony Healthcare IT in a...

Feb 2021
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Analyst/Coordinator

HealthData Archiver is a really user-friendly application. This is not my first go-around with a...

Feb 2021
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Analyst/Coordinator

Harmony Healthcare IT has extremely good customer service, and we have had really good outcomes with...

Feb 2021
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Analyst/Coordinator

We looked at several different archiving vendors, and we weighed out the options. We decided to go...

Feb 2021
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Analyst/Coordinator

There is really not a lot of training. We are basically walking through the database. The end-user...

Feb 2021
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Director

Harmony Healthcare IT's service is proactive. We haven’t had anything that has slipped through the...

Feb 2021
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Director

We have had a positive experience with the system so far. Harmony Healthcare IT has worked with us...

Feb 2021
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Manager

We are a pretty big player with Harmony Healthcare IT, so we get pretty good support responses from...

Jan 2021
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Manager

I maybe would reconsider if we were looking at buying the product again. At the time that we bought...

Jan 2021
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Manager

Charging for every little thing is one of Harmony Healthcare IT's drawbacks. The price is really...

Jan 2021
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Manager

The vendor's service really hasn’t changed. The vendor archives, and the view doesn’t look any...

Jan 2021
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Manager

We haven't seen a hiccup with the vendor during the COVID-19 crisis. Everything that we have done...

Jan 2021
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Manager

Whether the vendor charges us for every little thing depends. I don't feel nickel-and-dimed. We get...

Jan 2021
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Manager

I would buy the solution again. I don't have any qualms about it. The vendor is good to work with....

Jan 2021
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Manager

There were some features that we hoped to have but didn't. I think that the vendor recently added...

Jan 2021
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Manager

Everyone from the vendor is great to work with, and that includes people from project management all...

Jan 2021
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Manager

Something that would be extremely beneficial is the ability to do a full technical search through...

Jan 2021
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Manager

HealthData Archiver is a one-stop shop. It is nice to have the EHR information from both our...

Jan 2021
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Manager

There were multiple tickets issued when we went live. There were a few errors in the data that was...

Jan 2021
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Manager

HealthData Archiver is a bit clunky in the sense that it is hard to locate certain scanned...

Jan 2021
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Manager

I wasn't surprised by anything with Harmony Healthcare IT. They were willing to work with our EMR...

Jan 2021
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Manager

Harmony Healthcare IT will call me if there are any hiccups in their service. They give me a heads...

Jan 2021
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Manager

During the implementation process, Harmony Healthcare IT's leadership would get on calls with us at...

Jan 2021
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Manager

We liked Harmony Healthcare IT's user interface and responsiveness. We also received feedback from...

Jan 2021
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Director

The product certainly meets our needs as it is today, but we aren't really asking for more. We have...

Jan 2021
(0)
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Director

I would buy the solution again. I hesitate because the migration from the old system is confusing,...

Jan 2021
(0)
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Director

Harmony Healthcare IT's service could be cheaper. We are a small organization, and we give Harmony...

Jan 2021
(0)
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Manager

Initially, we looked at another vendor, but their prices were extremely high. We shopped around and...

Jan 2021
(0)
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Manager

Harmony Healthcare IT's implementation stayed pretty much on track. We ran into a couple of issues,...

Jan 2021
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Manager

We didn't get a lot of training from Harmony Healthcare IT. They used a train the trainer system. It...

Jan 2021
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Director

I was familiar with Harmony Healthcare IT. I have worked with their CEO for many years, so I was...

Jan 2021
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Director

Overall, we didn't have any missing data. We literally found just a few patients who had some...

Jan 2021
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Director

The system is very user friendly. All of my clinical staff members that have used the system thus...

Jan 2021
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Director

The transition between the sales team and the project team was good. Since we made the switch, the...

Jan 2021
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Director

The vendor was able to successfully archive our data, even though the balance was very delicate. If...

Jan 2021
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Director

Other than myself and a few IT people, we haven't received a lot of training from the vendor yet....

Jan 2021
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Director

The vendor is going to wrap the project up before our estimated timeline, and they are extremely...

Jan 2021
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Director

The vendor really walked us through the process. There are always opportunities for improvement....

Jan 2021
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CIO

We used HealthData Archiver for our migration from an old legacy system to a new vendor. Harmony...

Jan 2021
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CIO

Harmony Healthcare IT has been very accommodating. We can tell that they are a small company and are...

Dec 2020
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CIO

The vendor is having some growing pains with their project management. They don't publish solid...

Dec 2020
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CIO

During the COVID-19 crisis, the vendor has worked very well with us remotely. They have accommodated...

Dec 2020
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CIO

The vendor has done pretty well at integrating the system. I have had zero complaints about the...

Dec 2020
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Manager

Our implementation with this product has been very good. We haven't experienced any issues. The...

Dec 2020
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VP/Other Executive

There is no real relationship with an account executive or account representative, so I always have...

Nov 2020
(0)
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VP/Other Executive

Harmony Healthcare IT was one of the first in the industry to archive legacy systems. The vendor saw...

Nov 2020
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VP/Other Executive

The vendor missed our implementation goal on the transition of the data. The vendor needs to meet...

Nov 2020
(0)
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VP/Other Executive

Harmony Healthcare IT is a small company, so they have a limited support staff. The vendor's...

Nov 2020
(0)
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Manager

Our end-user satisfaction is very high. Customers love the tool. It is super easy to train them on....

Aug 2020
(0)
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Manager

We have a technical analyst that works on the Harmony Healthcare IT application, but that person is...

Aug 2020
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Manager

The development team, the project management team, and the executive team work well together, and...

Aug 2020
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Manager

In terms of executive involvement, I have a great relationship with Tom Liddell, the CEO. I can...

Aug 2020
(0)
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Manager

We have done a lot of archiving with Harmony Healthcare IT. We have had small and large projects. We...

Aug 2020
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Manager

A lot of times, when we start a project, Harmony Healthcare IT has archived the application before,...

Aug 2020
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Director

The browser launch had a speed bump that came from within our enterprise vendor's implementation....

Jun 2020
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Director

The vendor's executives were always available. They were hopping on calls and always touching base...

Jun 2020
(0)
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Director

Our prior vendors could not help us convert the data in a consumable way. That was huge for our...

Jun 2020
(0)
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Director

Qualitative feedback saves us significantly because we can turn off and eliminate licensing...

Jun 2020
(0)
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Director

We are going to use the solution as our foundation long term and as a core platform for any other...

Jun 2020
(0)
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Director

Harmony Healthcare IT delivered. We had an extended time frame for delivery, but we expected that....

Jun 2020
(0)
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Director

Our prior vendor to Harmony Healthcare IT failed on the delivery. We had to regroup quickly, so...

Jun 2020
(0)
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Director

The vendor's platform is very user friendly, easy to navigate, and intuitive for the physicians and...

Jun 2020
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Director

In the rare cases when we find an issue, the vendor's production support team is extremely...

Jun 2020
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Director

We really didn't have to do a lot of deep diving in the historical data file folder structure on the...

Jun 2020
(0)
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Director

The vendor included training as part of the implementation cycle. They provided training for my...

Jun 2020
(0)
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Manager

Archiving our EMR was very difficult. The project ran late for a while. The vendor did the...

May 2020
(0)
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Manager

We had issues with the vendor’s resources, and our project was late. When we would start to validate...

May 2020
(0)
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Manager

We had an upgrade a while ago, and we had some issues with it. There were some communication issues,...

May 2020
(0)
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Manager

The vendor hasn't really charged us for every little thing. They have been pretty good about that.

May 2020
(0)
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Manager

HealthData Archiver works as advertised once everything is taken care; the issue is just getting to...

May 2020
(0)
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Manager

At first, the vendor executives were pretty good about being involved, but they have been slacking off....

May 2020
(0)
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Manager

For the end product, we receive our money’s worth because I realize things are pretty difficult. But...

May 2020
(0)
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Manager

When we were looking at different vendors, Harmony Healthcare IT's sales team was very good and...

May 2020
(0)
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CIO

Harmony Healthcare IT has been fantastic to work with. They have a lot of experience under their...

May 2020
(0)
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CIO

Harmony Healthcare IT could convert my data a little faster. But that is my own fault because I have...

May 2020
(0)
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Analyst/Coordinator

The tool is really easy to use. So it was very easy to train on. I like it because it is so...

May 2020
(0)
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Analyst/Coordinator

In terms of interoperability, HealthData Archiver won’t be working with any other system. I think...

May 2020
(0)
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Analyst/Coordinator

Harmony Healthcare IT’s support was excellent. They were very responsive. We had calls regularly,...

May 2020
(0)
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Analyst/Coordinator

We want to stop having to maintain the servers. We will be so glad to be off of our current system...

May 2020
(0)
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CIO

As a whole, Harmony Healthcare IT has been wonderful. Their customer service is great. The vendor is...

May 2020
(0)
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CIO

There are a couple of things with the vendor’s approach that I have really liked. They have all the...

May 2020
(0)
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CIO

The vendor's approach has been chunky, and I am not sure whether other migration vendors' approaches...

May 2020
(0)
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CIO

The most important thing is that our team members so far really like the product. They like what...

May 2020
(0)
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CIO

The most important thing for the providers is to see the provider's signature on the notes. There...

May 2020
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CIO

In terms of the implementation, I think the overall project should have been more clear. I would say...

May 2020
(0)
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CIO

When it comes to the product working as promoted, I would be sweating right now if I said that there...

May 2020
(0)
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CIO

In terms of product functionality, we know we are missing a couple of things. I think the test there...

May 2020
(0)
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CIO

When it comes to integration, Harmony Healthcare IT seems to understand the bigger picture.

May 2020
(0)
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CIO

We haven’t done phone and web support with Harmony Healthcare IT. We are logging tickets, and a team...

May 2020
(0)
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CIO

We haven’t really had executive involvement since the sales phase, and then we had the hand-off to...

May 2020
(0)
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Director

The vendor has very experienced people. Our project manager and the salespeople are very experienced...

May 2020
(0)
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Director

The product definitely works as promoted. We know exactly what we are getting. By the nature of it,...

May 2020
(0)
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Director

The ongoing support has been very good. When we looked at the layout of what we were going to send,...

May 2020
(0)
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Director

Someone from the vendor’s leadership has reached out to me a couple of times to check in. That has...

May 2020
(0)
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Director

We have added some things, and the vendor hasn’t charged us. We bought the more comprehensive...

May 2020
(0)
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VP/Other Executive

We honestly didn't look at any vendors other than Harmony Healthcare IT. I don't even know who else...

May 2020
(0)
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VP/Other Executive

We work with a certain Harmony Healthcare IT person, and we have a regular call with that person,...

May 2020
(0)
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VP/Other Executive

When it comes to the vendor's accuracy of migration, there isn't anything missing that I know of....

May 2020
(0)
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Director

Unfortunately, Harmony Healthcare IT is part of our long-term plans. When I acquire systems, I...

May 2020
(0)
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Director

We haven’t really needed anything new from Harmony Healthcare IT, but that is fine. Being hosted was...

May 2020
(0)
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Manager

Harmony Healthcare IT’s training process works very well. There were just a few of us, and the...

May 2020
(0)
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Manager

The solution was a little difficult to navigate. After we had gone to Harmony Healthcare IT, we had...

May 2020
(0)
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Manager

Overall, the solution did an excellent job and was really easy. The challenge is that we are going...

May 2020
(0)
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Director

Harmony Healthcare IT is absolutely part of our long-term archiving strategy. The product has been...

Apr 2020
(0)
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Director

For us, there really has not been any difference with Harmony Healthcare IT during the COVID-19...

Apr 2020
(0)
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Manager

I love the product. Everybody we have worked with has been great. The product has been great. The...

Apr 2020
(0)
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Manager

I have worked with Harmony Healthcare IT in one area that has needed improvement. We have had our...

Apr 2020
(0)
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Analyst/Coordinator

In data archiving, the concept of Murphy's Law is harsh; we just don't know what we are going to...

Apr 2020
(0)
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Analyst/Coordinator

We had a difficult project going on, and we got a call from one of the system's analysts. I was...

Apr 2020
(0)
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Analyst/Coordinator

We receive emails from the executives at Harmony Healthcare IT asking how we are doing and how...

Apr 2020
(0)
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Director

With HealthData Archiver, the area to improve on is the training around how to report on the...

Apr 2020
(0)
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Director

The reason I would recommend Harmony Healthcare IT over other vendors is their honesty.

Apr 2020
(0)
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Analyst/Coordinator

The product is part of our long-term plans. We plan to bring the archiving process in-house because...

Mar 2020
(0)
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Analyst/Coordinator

Harmony Healthcare IT delivers new technology. We had some data that we wanted to get out, and it...

Mar 2020
(0)
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Analyst/Coordinator

We haven't really had a need for executive involvement since we first went live. At the go-live, the...

Mar 2020
(0)
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Analyst/Coordinator

Harmony Healthcare IT can set up a one-hour training session if requested, but other than that, they...

Mar 2020
(0)
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Analyst/Coordinator

I am very frugal, and the product’s setup is a little pricey, but I do realize that a lot of people...

Mar 2020
(0)
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Analyst/Coordinator

Harmony Healthcare IT is great at upgrades. We house everything. We just go to the vendor’s website...

Mar 2020
(0)
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Analyst/Coordinator

The product absolutely works as promoted, and it is very easy to search for a patient in the system....

Mar 2020
(0)
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Analyst/Coordinator

Harmony Healthcare IT gave us a road map with dates and times, and they have delivered everything on...

Mar 2020
(0)
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Analyst/Coordinator

The vendor’s support has been good. When I need to open up a help desk ticket, it is acknowledged...

Mar 2020
(0)
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CIO

The project went more slowly than we had hoped, but Harmony Healthcare IT got the job done. I guess...

Mar 2020
(0)
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CIO

Our goal was to be completely done in a few years. The most important patient demographics are in...

Mar 2020
(0)
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CIO

I don't know exactly how smart Harmony Healthcare IT was. Even though there were problems, Harmony...

Mar 2020
(0)
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