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User Commentary

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Manager

We have worked with the vendor in the past. They have been pretty successful with our system's data....

Oct 2021
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Manager

The vendor isn't very big on charging us for every little thing, especially considering what we have...

Oct 2021
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Director

We have had great experiences with Harmony Healthcare IT. For organizations that are going to...

Oct 2021
||
(0)
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Manager

The product is pretty easy to use, even for me. I like how intuitive it is. There is a unique...

Oct 2021
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Manager

We like having the ability to work with the vendor's programmers. They are pretty accessible and so...

Oct 2021
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(0)
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Director

Right after the implementation, we had some post-live wrap-ups, and Harmony Healthcare IT included...

Oct 2021
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(0)
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Director

With support, responsiveness is certainly important. Harmony Healthcare IT gets the issues resolved...

Oct 2021
||
(0)
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Director

If we had more integration with our EMR, that would be nice. We would like to log in through our EMR...

Oct 2021
||
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Analyst/Coordinator

I don’t know whether Harmony Healthcare IT keeps all their promises, but I feel like they deliver on...

Oct 2021
||
(0)
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Analyst/Coordinator

I had never been through anything like this before, so I had low expectations. Our experience was...

Oct 2021
||
(0)
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Director

The integration has been very good. The product integrates well with a simple click. The indexing is...

Sep 2021
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(0)
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Director

Harmony Healthcare IT is very responsive. I haven't done any phone or web support, but I haven't...

Sep 2021
||
(0)
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Director

We have had discussions with the vendor executives about areas where we want to expand archiving,...

Sep 2021
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(0)
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Director

I am tightfisted, but HealthData Archiver is fairly priced. We have been getting our money’s worth....

Sep 2021
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(0)
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Director

We decided that we needed a long-term archive solution. We had brought on more hospitals and...

Sep 2021
||
(0)
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Director

Harmony Healthcare IT has potential products that seem to have promise. Harmony Healthcare IT is now...

Sep 2021
||
(0)
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Director

The service and support have been very good. I have a group of analysts and a project manager who...

Sep 2021
||
(0)
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Director

Harmony Healthcare IT’s training was very effective. I am not aware of anything that was missed or...

Sep 2021
||
(0)
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Director

I can't say that the product is perfect, but it is very good. There is a learning curve. After going...

Sep 2021
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VP/Other Executive

I like HealthData Archiver’s simplicity of use. It is a fairly low-cost solution for our historical...

Aug 2021
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VP/Other Executive

We had a difficult implementation of HealthData Archiver. The transition of our data to the system...

Aug 2021
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Manager

Harmony Healthcare IT could have a better support site with more support documents. If requested,...

May 2021
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Manager

One thing we were working on with Harmony Healthcare IT was a way to access the system through our...

May 2021
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(0)
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Manager

The support people aren't as responsive as we would like them to be. A lot of times, we just end up...

May 2021
||
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Manager

Harmony Healthcare IT is a small company. When I am not happy, I can get on the phone with an...

May 2021
||
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Manager

Harmony Healthcare IT is really good at partnering with us. They really want to see us utilizing...

May 2021
||
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Director

For our specific implementation, the vendor's consultants did not go into our decommissioning system...

Mar 2021
||
(0)
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Director

Generally, I am happy with the company. They are very responsive. They listen to our questions. They...

Mar 2021
||
(0)
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Director

Looking back at our experience with the vendor, I would have wanted a more proactive analysis of the...

Mar 2021
||
(0)
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Director

The support side was us having to advocate for a senior-level SQL programmer for very specific...

Mar 2021
||
(0)
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Director

The system is fairly straightforward. It doesn’t have to be new or overly complicated to do the...

Mar 2021
||
(0)
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Director

It sometimes took a surprisingly long time to restore some of our large data sets. The system seems...

Mar 2021
||
(0)
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Director

After we went live, we had multiple decommissioned data sources on the platform. We gained a better...

Mar 2021
||
(0)
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VP/Other Executive

We weren't happy with Harmony Healthcare IT, so we brought in a third-party vendor. Now I have two...

Feb 2021
||
(0)
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VP/Other Executive

Harmony Healthcare IT doesn't do a fixed fee. Right now, my cloud space could be charged something...

Feb 2021
||
(0)
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VP/Other Executive

I haven't had any of Harmony Healthcare IT's high-ranking executives reach out. They have some local...

Feb 2021
||
(0)
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Analyst/Coordinator

Harmony Healthcare IT is a great company to work with. A couple of the vendor's leaders have flown...

Feb 2021
||
(0)
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CIO

HealthData Archiver is a program that we can set up and leave. We implemented it, and it is running...

Feb 2021
||
(0)
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CIO

I haven’t talked to my account representative or account executive from Harmony Healthcare IT in a...

Feb 2021
||
(0)
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Analyst/Coordinator

HealthData Archiver is a really user-friendly application. This is not my first go-around with a...

Feb 2021
||
(0)
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Analyst/Coordinator

Harmony Healthcare IT has extremely good customer service, and we have had really good outcomes with...

Feb 2021
||
(0)
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Analyst/Coordinator

We looked at several different archiving vendors, and we weighed out the options. We decided to go...

Feb 2021
||
(0)
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Analyst/Coordinator

There is really not a lot of training. We are basically walking through the database. The end-user...

Feb 2021
||
(0)
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Director

Harmony Healthcare IT's service is proactive. We haven’t had anything that has slipped through the...

Feb 2021
||
(0)
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Director

We have had a positive experience with the system so far. Harmony Healthcare IT has worked with us...

Feb 2021
||
(0)
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Manager

We are a pretty big player with Harmony Healthcare IT, so we get pretty good support responses from...

Jan 2021
||
(0)
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Manager

I maybe would reconsider if we were looking at buying the product again. At the time that we bought...

Jan 2021
||
(0)
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 or  to see details.

Manager

Charging for every little thing is one of Harmony Healthcare IT's drawbacks. The price is really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's service really hasn’t changed. The vendor archives, and the view doesn’t look any...

Jan 2021
||
(0)
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Manager

We haven't seen a hiccup with the vendor during the COVID-19 crisis. Everything that we have done...

Jan 2021
||
(0)
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Manager

Whether the vendor charges us for every little thing depends. I don't feel nickel-and-dimed. We get...

Jan 2021
||
(0)
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Manager

I would buy the solution again. I don't have any qualms about it. The vendor is good to work with....

Jan 2021
||
(0)
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Manager

There were some features that we hoped to have but didn't. I think that the vendor recently added...

Jan 2021
||
(0)
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Manager

Everyone from the vendor is great to work with, and that includes people from project management all...

Jan 2021
||
(0)
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Manager

Something that would be extremely beneficial is the ability to do a full technical search through...

Jan 2021
||
(0)
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 or  to see details.

Manager

HealthData Archiver is a one-stop shop. It is nice to have the EHR information from both our...

Jan 2021
||
(0)
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 or  to see details.

Manager

There were multiple tickets issued when we went live. There were a few errors in the data that was...

Jan 2021
||
(0)
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 or  to see details.

Manager

HealthData Archiver is a bit clunky in the sense that it is hard to locate certain scanned...

Jan 2021
||
(0)
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Manager

I wasn't surprised by anything with Harmony Healthcare IT. They were willing to work with our EMR...

Jan 2021
||
(0)
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 or  to see details.

Manager

Harmony Healthcare IT will call me if there are any hiccups in their service. They give me a heads...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the implementation process, Harmony Healthcare IT's leadership would get on calls with us at...

Jan 2021
||
(0)
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 or  to see details.

Manager

We liked Harmony Healthcare IT's user interface and responsiveness. We also received feedback from...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The product certainly meets our needs as it is today, but we aren't really asking for more. We have...

Jan 2021
||
(0)
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 or  to see details.

Director

I would buy the solution again. I hesitate because the migration from the old system is confusing,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Harmony Healthcare IT's service could be cheaper. We are a small organization, and we give Harmony...

Jan 2021
||
(0)
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Manager

Initially, we looked at another vendor, but their prices were extremely high. We shopped around and...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Harmony Healthcare IT's implementation stayed pretty much on track. We ran into a couple of issues,...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

We didn't get a lot of training from Harmony Healthcare IT. They used a train the trainer system. It...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was familiar with Harmony Healthcare IT. I have worked with their CEO for many years, so I was...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

Overall, we didn't have any missing data. We literally found just a few patients who had some...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The system is very user friendly. All of my clinical staff members that have used the system thus...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The transition between the sales team and the project team was good. Since we made the switch, the...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The vendor was able to successfully archive our data, even though the balance was very delicate. If...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other than myself and a few IT people, we haven't received a lot of training from the vendor yet....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is going to wrap the project up before our estimated timeline, and they are extremely...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor really walked us through the process. There are always opportunities for improvement....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We used HealthData Archiver for our migration from an old legacy system to a new vendor. Harmony...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Harmony Healthcare IT has been very accommodating. We can tell that they are a small company and are...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

The vendor is having some growing pains with their project management. They don't publish solid...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

During the COVID-19 crisis, the vendor has worked very well with us remotely. They have accommodated...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has done pretty well at integrating the system. I have had zero complaints about the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation with this product has been very good. We haven't experienced any issues. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is no real relationship with an account executive or account representative, so I always have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Harmony Healthcare IT was one of the first in the industry to archive legacy systems. The vendor saw...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor missed our implementation goal on the transition of the data. The vendor needs to meet...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

Harmony Healthcare IT is a small company, so they have a limited support staff. The vendor's...

Nov 2020
||
(0)
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