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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
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Manager

Functionality and Upgrades

Our end-user satisfaction is very high. Customers love the tool. It is super easy to train them on....

Aug 2020
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Manager

Service and Support

We have a technical analyst that works on the Harmony Healthcare IT application, but that person is...

Aug 2020
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Manager

Relationship

The development team, the project management team, and the executive team work well together, and...

Aug 2020
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Manager

Relationship

In terms of executive involvement, I have a great relationship with Tom Liddell, the CEO. I can...

Aug 2020
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Manager

Service and Support

We have done a lot of archiving with Harmony Healthcare IT. We have had small and large projects. We...

Aug 2020
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Manager

Implementation and Training

A lot of times, when we start a project, Harmony Healthcare IT has archived the application before,...

Aug 2020
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Director

Technology

The browser launch had a speed bump that came from within our enterprise vendor's implementation....

Jun 2020
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Director

Relationship

The vendor's executives were always available. They were hopping on calls and always touching base...

Jun 2020
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Director

Functionality and Upgrades

Our prior vendors could not help us convert the data in a consumable way. That was huge for our...

Jun 2020
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Director

ROI / Cost (care and feeding)

Qualitative feedback saves us significantly because we can turn off and eliminate licensing...

Jun 2020
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Director

Future Outlook

We are going to use the solution as our foundation long term and as a core platform for any other...

Jun 2020
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Director

Functionality and Upgrades

Harmony Healthcare IT delivered. We had an extended time frame for delivery, but we expected that....

Jun 2020
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Director

Functionality and Upgrades

Our prior vendor to Harmony Healthcare IT failed on the delivery. We had to regroup quickly, so...

Jun 2020
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Director

Functionality and Upgrades

The vendor's platform is very user friendly, easy to navigate, and intuitive for the physicians and...

Jun 2020
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Director

Service and Support

In the rare cases when we find an issue, the vendor's production support team is extremely...

Jun 2020
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Director

Functionality and Upgrades

We really didn't have to do a lot of deep diving in the historical data file folder structure on the...

Jun 2020
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Director

Implementation and Training

The vendor included training as part of the implementation cycle. They provided training for my...

Jun 2020
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Manager

Functionality and Upgrades

Archiving our EMR was very difficult. The project ran late for a while. The vendor did the...

May 2020
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Manager

Functionality and Upgrades

We had issues with the vendor’s resources, and our project was late. When we would start to validate...

May 2020
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Manager

Functionality and Upgrades

We had an upgrade a while ago, and we had some issues with it. There were some communication issues,...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor hasn't really charged us for every little thing. They have been pretty good about that.

May 2020
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Manager

Relationship

HealthData Archiver works as advertised once everything is taken care; the issue is just getting to...

May 2020
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Manager

Relationship

At first, the vendor executives were pretty good about being involved, but they have been slacking off....

May 2020
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Manager

Relationship

For the end product, we receive our money’s worth because I realize things are pretty difficult. But...

May 2020
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Manager

Sales and Contracting

When we were looking at different vendors, Harmony Healthcare IT's sales team was very good and...

May 2020
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CIO

Interfacing and Integration

Harmony Healthcare IT has been fantastic to work with. They have a lot of experience under their...

May 2020
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CIO

Other Observations & Comments

Harmony Healthcare IT could convert my data a little faster. But that is my own fault because I have...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The tool is really easy to use. So it was very easy to train on. I like it because it is so...

May 2020
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Analyst/Coordinator

Service and Support

In terms of interoperability, HealthData Archiver won’t be working with any other system. I think...

May 2020
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Analyst/Coordinator

Service and Support

Harmony Healthcare IT’s support was excellent. They were very responsive. We had calls regularly,...

May 2020
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Analyst/Coordinator

Service and Support

We want to stop having to maintain the servers. We will be so glad to be off of our current system...

May 2020
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CIO

Service and Support

As a whole, Harmony Healthcare IT has been wonderful. Their customer service is great. The vendor is...

May 2020
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CIO

Service and Support

There are a couple of things with the vendor’s approach that I have really liked. They have all the...

May 2020
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CIO

Implementation and Training

The vendor's approach has been chunky, and I am not sure whether other migration vendors' approaches...

May 2020
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CIO

Functionality and Upgrades

The most important thing is that our team members so far really like the product. They like what...

May 2020
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CIO

Functionality and Upgrades

The most important thing for the providers is to see the provider's signature on the notes. There...

May 2020
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CIO

Implementation and Training

In terms of the implementation, I think the overall project should have been more clear. I would say...

May 2020
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CIO

Functionality and Upgrades

When it comes to the product working as promoted, I would be sweating right now if I said that there...

May 2020
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CIO

Other Observations & Comments

In terms of product functionality, we know we are missing a couple of things. I think the test there...

May 2020
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CIO

Interfacing and Integration

When it comes to integration, Harmony Healthcare IT seems to understand the bigger picture.

May 2020
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CIO

Service and Support

We haven’t done phone and web support with Harmony Healthcare IT. We are logging tickets, and a team...

May 2020
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CIO

ROI / Cost (care and feeding)

We haven’t really had executive involvement since the sales phase, and then we had the hand-off to...

May 2020
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Director

Service and Support

The vendor has very experienced people. Our project manager and the salespeople are very experienced...

May 2020
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Director

Functionality and Upgrades

The product definitely works as promoted. We know exactly what we are getting. By the nature of it,...

May 2020
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Director

Service and Support

The ongoing support has been very good. When we looked at the layout of what we were going to send,...

May 2020
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Director

Relationship

Someone from the vendor’s leadership has reached out to me a couple of times to check in. That has...

May 2020
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Director

Functionality and Upgrades

We have added some things, and the vendor hasn’t charged us. We bought the more comprehensive...

May 2020
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VP/Other Executive

Functionality and Upgrades

We honestly didn't look at any vendors other than Harmony Healthcare IT. I don't even know who else...

May 2020
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VP/Other Executive

Relationship

We work with a certain Harmony Healthcare IT person, and we have a regular call with that person,...

May 2020
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VP/Other Executive

Other Observations & Comments

When it comes to the vendor's accuracy of migration, there isn't anything missing that I know of....

May 2020
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Director

Other Observations & Comments

Unfortunately, Harmony Healthcare IT is part of our long-term plans. When I acquire systems, I...

May 2020
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Director

Technology

We haven’t really needed anything new from Harmony Healthcare IT, but that is fine. Being hosted was...

May 2020
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Manager

Implementation and Training

Harmony Healthcare IT’s training process works very well. There were just a few of us, and the...

May 2020
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Manager

Functionality and Upgrades

The solution was a little difficult to navigate. After we had gone to Harmony Healthcare IT, we had...

May 2020
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Manager

Functionality and Upgrades

Overall, the solution did an excellent job and was really easy. The challenge is that we are going...

May 2020
 Helpful

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Director

Future Outlook

Harmony Healthcare IT is absolutely part of our long-term archiving strategy. The product has been...

Apr 2020
 Helpful

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Director

Other Observations & Comments

For us, there really has not been any difference with Harmony Healthcare IT during the COVID-19...

Apr 2020
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Manager

Service and Support

I love the product. Everybody we have worked with has been great. The product has been great. The...

Apr 2020
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Manager

Service and Support

I have worked with Harmony Healthcare IT in one area that has needed improvement. We have had our...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

In data archiving, the concept of Murphy's Law is harsh; we just don't know what we are going to...

Apr 2020
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Analyst/Coordinator

Relationship

We had a difficult project going on, and we got a call from one of the system's analysts. I was...

Apr 2020
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Analyst/Coordinator

Service and Support

We receive emails from the executives at Harmony Healthcare IT asking how we are doing and how...

Apr 2020
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Director

Implementation and Training

With HealthData Archiver, the area to improve on is the training around how to report on the...

Apr 2020
 Helpful

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Director

Relationship

The reason I would recommend Harmony Healthcare IT over other vendors is their honesty.

Apr 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans. We plan to bring the archiving process in-house because...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

Harmony Healthcare IT delivers new technology. We had some data that we wanted to get out, and it...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

We haven't really had a need for executive involvement since we first went live. At the go-live, the...

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Harmony Healthcare IT can set up a one-hour training session if requested, but other than that, they...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am very frugal, and the product’s setup is a little pricey, but I do realize that a lot of people...

Mar 2020
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Analyst/Coordinator

Implementation and Training

Harmony Healthcare IT is great at upgrades. We house everything. We just go to the vendor’s website...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The product absolutely works as promoted, and it is very easy to search for a patient in the system....

Mar 2020
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Analyst/Coordinator

Relationship

Harmony Healthcare IT gave us a road map with dates and times, and they have delivered everything on...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor’s support has been good. When I need to open up a help desk ticket, it is acknowledged...

Mar 2020
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CIO

Other Observations & Comments

The project went more slowly than we had hoped, but Harmony Healthcare IT got the job done. I guess...

Mar 2020
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CIO

Functionality and Upgrades

Our goal was to be completely done in a few years. The most important patient demographics are in...

Mar 2020
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CIO

Relationship

I don't know exactly how smart Harmony Healthcare IT was. Even though there were problems, Harmony...

Mar 2020
 Helpful

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Manager

Future Outlook

Harmony Healthcare IT is part of our long-term plans. The vendor has been with us for many years,...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Harmony Healthcare IT has actually been really good about not nickel-and-diming. We have had a lot...

Mar 2020
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Manager

Service and Support

Harmony Healthcare IT is definitely on the ball when it comes to coordinating the migration of the...

Mar 2020
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Manager

Implementation and Training

Training from Harmony Healthcare IT has been great. When there are new staff members or when I need...

Mar 2020
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Manager

Interfacing and Integration

The integration from Harmony Healthcare IT has been great. We are trying to integrate with another...

Mar 2020
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Manager

Relationship

HealthData Archiver's quality is great. The vendor pretty much handles everything. They let us know...

Mar 2020
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Manager

Functionality and Upgrades

HealthData Archiver is very intuitive. I don’t think we have ever had to conduct a training session...

Mar 2020
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Manager

Technology

I know that Harmony Healthcare IT has some new products. In fact, they are promoting a lot of...

Mar 2020
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Manager

Service and Support

Harmony Healthcare IT's support is great. We have dedicated support specialists and a ticket portal...

Mar 2020
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Manager

Relationship

Harmony Healthcare IT’s executive involvement has been really fantastic. The executives have called...

Mar 2020
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Manager

Relationship

If something comes up that Harmony Healthcare feels is not the best method in terms of displaying...

Mar 2020
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