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HealthData Archiver
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Ryan Oliver
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Data Archiving 2022: In a Competitive Market, Who Is Being Selected and Why? (A Decision Insights Report)
Data Archiving 2022:
In a Competitive Market, Who Is Being Selected and Why? (A Decision Insights Report)
June 2022
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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
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User Commentary

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CIO

Functionality and Upgrades

HealthData Archiver is one of those products that we set up, and as long as we maintain it,...

Aug 2022
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CIO

Service and Support

The support team covers quite a bit. We don’t call into the support team that much, but when we did...

Aug 2022
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CIO

Functionality and Upgrades

HealthData Archiver is a solid program, and there is not much to redesign. The product is Harmony...

Aug 2022
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Manager

Service and Support

Harmony Healthcare IT is very good about avoiding charging us. I like the customer service; it is...

Jul 2022
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Manager

Functionality and Upgrades

HealthData Archiver is very easy to use. Retrieving our data is very simple, and pulling up a...

Jul 2022
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CIO

Functionality and Upgrades

Sometimes the system cannot read documents coming from our older systems very well. The page breaks,...

Feb 2022
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CIO

Relationship

We are never aware of any new enhancements, and we are generally not aware of what happens in upgrades....

Feb 2022
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Manager

Relationship

I have a great relationship with the vendor. They are very supportive. Their staff members are very...

Feb 2022
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Manager

Functionality and Upgrades

The product works well with very few bugs. The end users have access to all the data they need, and...

Feb 2022
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Manager

Implementation and Training

The trainers that we have had from the vendor have been very knowledgeable. With other vendors, we...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We are paying way too much money for the product, but we are getting our money's worth.

Feb 2022
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Manager

Relationship

Harmony Healthcare IT has been one of the best vendors I have worked with. I have worked with a lot...

Dec 2021
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Manager

Future Outlook

Right now, we are looking to do more reporting in the system with our legacy information, and...

Dec 2021
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Manager

ROI / Cost (care and feeding)

HealthData Archiver is a very straightforward product. It is very easy to use. We had a massive...

Dec 2021
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Director

Implementation and Training

We have had multiple different training sessions on the system. No one has ever walked away from a...

Dec 2021
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Director

Relationship

The vendor never made promises about things that were not doable. Every promise they made about...

Dec 2021
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Director

Future Outlook

The vendor has told us about new functionality coming. There are things that will definitely be...

Dec 2021
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Director

Relationship

We needed Harmony Healthcare IT's support for an urgent issue when the system was down. It took a...

Dec 2021
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Director

Relationship

We had a vendor executive call and ask where they could do better. They are very responsive and...

Dec 2021
||
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Director

Interfacing and Integration

The integration of the system has been a big time-saver for our clinical staff. They can just click...

Dec 2021
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Director

Functionality and Upgrades

For the upgrade to the system, the vendor did not do the appropriate prep work to make sure...

Dec 2021
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Director

Service and Support

Harmony Healthcare IT has high visibility. If there is a significant issue, executives involve...

Dec 2021
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Director

ROI / Cost (care and feeding)

We have absolutely received our money’s worth. HealthData Archiver’s overall cost is reasonable in...

Dec 2021
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Director

Functionality and Upgrades

HealthData Archiver is our standard platform for EMR data archival and retrieval. Everything has...

Dec 2021
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Director

ROI / Cost (care and feeding)

Harmony Healthcare IT has a good scorecard for hitting our timelines. We had them take over for...

Dec 2021
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Director

Implementation and Training

Harmony Healthcare IT trained my production support team on how to use the system and test it or do...

Dec 2021
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(0)
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Director

Functionality and Upgrades

Nothing is perfect. Every end user is different, and different people learn at different paces. So I...

Dec 2021
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Manager

Functionality and Upgrades

I have heard rumors that Harmony Healthcare IT is working in the area of transactions and that they...

Nov 2021
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Manager

Service and Support

We have done a lot of work with Harmony Healthcare IT. The application is always very stable. It has...

Nov 2021
||
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Manager

Functionality and Upgrades

Our users are extremely happy with the system. It is very user friendly. I don't get many support...

Nov 2021
||
(0)
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Manager

Other Observations & Comments

Like every organization, Harmony Healthcare IT has turnover. We have been lucky because the group...

Nov 2021
||
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Manager

Relationship

I give the system glowing statements across the board. The vendor's project management, sales,...

Nov 2021
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Manager

Functionality and Upgrades

Most of the retrieval from HealthData Archiver is when a clinician needs to look up some historical...

Nov 2021
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Manager

Service and Support

It would be nice if we had an assigned resource from the vendor dedicated to us so that if we needed...

Nov 2021
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Manager

Relationship

The vendor is very flexible and accommodating. When we asked them whether they could change the way...

Nov 2021
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Manager

Service and Support

The vendor communicates with us extremely well. Their integrity is high. They followed up with us to...

Nov 2021
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Manager

Relationship

I don't know what I would ask the vendor to improve. Harmony Healthcare IT is one of the best...

Nov 2021
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Manager

Functionality and Upgrades

The vendor could improve the system by making their search function better. We had some issues with...

Nov 2021
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Director

ROI / Cost (care and feeding)

Harmony Healthcare IT has been a good company to work with. Our data migration was smooth. However,...

Nov 2021
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(0)
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VP/Other Executive

Functionality and Upgrades

Harmony Healthcare IT has been able to meet all of our timelines so far. They have kept all of their...

Oct 2021
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VP/Other Executive

Service and Support

Our team that has been validating the system has said that it has been great for them. We haven't...

Oct 2021
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VP/Other Executive

Sales and Contracting

It was very easy for us to contract with the vendor. They had very agreeable terms, and they were...

Oct 2021
||
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VP/Other Executive

Service and Support

The vendor is very good at troubleshooting. They have a lot of expertise across a pretty broad...

Oct 2021
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Manager

Relationship

I like how involved Harmony Healthcare IT is with us. They are a partner and deliver what we need....

Oct 2021
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(0)
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Manager

Implementation and Training

I am extremely pleased with the process that Harmony Healthcare IT used for the implementation....

Oct 2021
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(0)
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Manager

Sales and Contracting

Harmony Healthcare IT has been very accommodating as far as charging is concerned. We had several...

Oct 2021
||
(0)
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Manager

Service and Support

Harmony Healthcare IT has been very responsive in terms of support. They have adjusted their support...

Oct 2021
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(0)
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Manager

Functionality and Upgrades

Most of our users honestly don’t need to access the data in HealthData Archiver that frequently....

Oct 2021
||
(0)
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Manager

Relationship

On several occasions when we have hit some bumpy ground, Harmony Healthcare IT’s executives have...

Oct 2021
||
(0)
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Manager

Relationship

Overall, working with Harmony Healthcare IT has been a very positive experience. The vendor has...

Oct 2021
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(0)
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Manager

Functionality and Upgrades

There are a couple of things that we would add to HealthData Archiver if we could wave a magic wand....

Oct 2021
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Manager

Functionality and Upgrades

We have worked with the vendor in the past. They have been pretty successful with our system's data....

Oct 2021
||
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Manager

ROI / Cost (care and feeding)

The vendor isn't very big on charging us for every little thing, especially considering what we have...

Oct 2021
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Director

Lessons Learned

We have had great experiences with Harmony Healthcare IT. For organizations that are going to...

Oct 2021
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Manager

Functionality and Upgrades

The product is pretty easy to use, even for me. I like how intuitive it is. There is a unique...

Oct 2021
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Manager

Relationship

We like having the ability to work with the vendor's programmers. They are pretty accessible and so...

Oct 2021
||
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Director

Implementation and Training

Right after the implementation, we had some post-live wrap-ups, and Harmony Healthcare IT included...

Oct 2021
||
(0)
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Director

Service and Support

With support, responsiveness is certainly important. Harmony Healthcare IT gets the issues resolved...

Oct 2021
||
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Director

Interfacing and Integration

If we had more integration with our EMR, that would be nice. We would like to log in through our EMR...

Oct 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t know whether Harmony Healthcare IT keeps all their promises, but I feel like they deliver on...

Oct 2021
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(0)
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Analyst/Coordinator

Implementation and Training

I had never been through anything like this before, so I had low expectations. Our experience was...

Oct 2021
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(0)
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Director

Interfacing and Integration

The integration has been very good. The product integrates well with a simple click. The indexing is...

Sep 2021
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(0)
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Director

Service and Support

Harmony Healthcare IT is very responsive. I haven't done any phone or web support, but I haven't...

Sep 2021
||
(0)
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Director

Service and Support

We have had discussions with the vendor executives about areas where we want to expand archiving,...

Sep 2021
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Director

ROI / Cost (care and feeding)

I am tightfisted, but HealthData Archiver is fairly priced. We have been getting our money’s worth....

Sep 2021
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Director

Win/Loss - Why they were selected (by current clients)

We decided that we needed a long-term archive solution. We had brought on more hospitals and...

Sep 2021
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Director

Future Outlook

Harmony Healthcare IT has potential products that seem to have promise. Harmony Healthcare IT is now...

Sep 2021
||
(0)
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Director

Service and Support

The service and support have been very good. I have a group of analysts and a project manager who...

Sep 2021
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(0)
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Director

Implementation and Training

Harmony Healthcare IT’s training was very effective. I am not aware of anything that was missed or...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

I can't say that the product is perfect, but it is very good. There is a learning curve. After going...

Sep 2021
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