HealthData Archiver Commentary
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Subject Expert
RJ Parker
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
The system is easy to use, and the staff is very helpful. We just type in the patient's name, and...
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Product
We only get notified when we are doing upgrades and stuff for anything within the system. We don't...
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Relationship
We love Harmony Healthcare IT, and we love working with them. They are helpful across the board,...
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Operations
HealthData Archiver has a little less training than we get from other vendors, but the biggest...
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Relationship, Product, Value
We have used the system when we have had audits, and the system has made it so that our information...
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Value
Most fees are included with HealthData Archiver, but if someone wants special reports, there will be...
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Product
HealthData Archiver has been so stable, and it has been a great product for what we need and want it...
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Operations
Harmony Healthcare IT has done a really great job with implementations, even with some difficult...
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Product
We use HealthData Archiver for everything. We are constantly doing archive projects, so we have a...
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Relationship
Harmony Healthcare IT is great to work with. I have zero complaints. I have access to everyone at...
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Product
Some enhancements would make HealthData Archiver a little more efficient. AI factors into that too,...
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Relationship
Sometimes, we struggle with Harmony Healthcare IT’s project management teams' lack of a larger...
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Product
I don't think we have seen any new technology from Harmony Healthcare IT, but I don't have any...
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Value
I have yet to find a bug in HealthData Archiver. We have never had a problem with Harmony Healthcare...
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Loyalty, Value
I would buy HealthData Archiver again. The reason we went to Harmony Healthcare IT was that we had a...
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Relationship, Operations
Harmony Healthcare IT is super responsive. For support, they have a portal to submit tickets. If an...
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Relationship
I would be highly likely to recommend Harmony Healthcare IT. A key highlight would be their...
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Product
Everything that we talked about with Harmony Healthcare IT and all our expectations have been pretty...
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Product
The quality of HealthData Archiver could be a bit better in user management. Some of the layouts are...
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Operations
We were on premises. Harmony Healthcare IT said that we wouldn't have to deal with a lot of our...
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Relationship
With Harmony Healthcare IT, we put in a support ticket and get a response pretty quickly. Overall,...
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Operations
The setup for HealthData Archiver was a little complicated. That was likely caused by the complexity...
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Relationship
When we have issues, we put in a ticket to the vendor's help desk, and then somebody gets assigned...
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Product
HealthData Archiver is easy to use. The ability to pick up a patient and select the system that I...
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Relationship
The people we work with at Harmony Healthcare IT are engaged to help us. Whether they can help us is...
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Loyalty, Product
I would possibly buy HealthData Archiver again. We just used it for the physician billing archive,...
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Product
The upgrades we get from Harmony Healthcare IT are seamless for me. HealthData Archiver is a stable...
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Relationship
Harmony Healthcare IT was very accommodating and willing to work with us when we had specific...
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Culture, Relationship
When we have an issue, some of the salespeople or account managers that we first interact with from...
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Product
I like that HealthData Archiver has two different purposes and two different user groups. We were...
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Product, Value
HealthData Archiver is just simple; it is easy, and it works. We have no issues whatsoever with that...
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Product
Archiving with Harmony Healthcare IT is one area that I never hear about, and that is usually good...
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Operations
In terms of training with Harmony Healthcare IT, some of the administrative things we have had to...
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Relationship
Harmony Healthcare IT is very easy to work with. I have access to their leaders, and they keep their...
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Culture, Relationship
Harmony Healthcare IT keeps their promises most of the time, but like any IT shop, they make...
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Relationship, Operations
Harmony Healthcare IT needs better communication, especially on upgrades or when they are making any...
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Relationship, Product
HealthData Archiver works as designed, and its quality is really good. It is also very simple to...
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Loyalty, Product
Harmony Healthcare IT has been improving their product and developing new solutions and things like...
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Product
We don't have any issues so far with HealthData Archiver. It is very convenient and compatible.
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Relationship
We have regular calls with Harmony Healthcare IT's executive-level people, and one of the top...
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Operations
The implementations with Harmony Healthcare IT have taken a little longer than anticipated, and we...
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Value
There haven't been any problems at all with HealthData Archiver working. Also, from signing up to...
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Relationship
I have been working with HealthData Archiver for a few years now, and I would give the support that...
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Relationship, Product
I have opened tickets for urgent issues and have had them completed within 10 minutes many times. We...
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Culture, Value
Regarding charging for every little thing, I have been working with Harmony Healthcare IT for a few...
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Value
Harmony Healthcare IT is a reliable archiving partner. They are expensive, but they do get the job done....
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Relationship, Operations
The vendor has a pretty simple setup. They ingest the data out of the old system, and we validate...
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Relationship
Harmony Healthcare IT appears to see our organization as a valued customer.
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Value
Our hosting and maintenance annual costs are substantial and ongoing.
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Culture
The statement-of-work process is something that Harmony Healthcare IT is flexible on. If we want to...
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Relationship
We work very well with the account manager. They are very responsive.
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Relationship
We are a large client, so we meet with the vendor every once in a while.
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Relationship, Operations
The project manager from Harmony Healthcare IT is good but seems to be stretched thin. We do not...
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Product
The process for archiving things is very structured, and that is a good thing. It helps prevent issues....
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Operations
I like that HealthData Archiver is web based and can tie things to active directory integrated. We...
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Product
We would like better release of information for the team if a patient comes and requests that they...
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Relationship, Value
When we made requests, Harmony Healthcare IT was open to them. They kind of showed us what we could...
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Relationship
There have been times when communication between Harmony Healthcare IT and the customer IT staff was...
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Product
HealthData Archiver does go down from time to time, but that doesn't happen often. The system is...
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Relationship
Harmony Healthcare IT’s project managers are fantastic. They always provide a timeline and a guide...
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Relationship
When updates need to be made to HealthData Archiver, Harmony Healthcare IT is really good about...
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Relationship
I like Harmony Healthcare IT’s customer service. They are always friendly. They reach out and...
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Value
HealthData Archiver is so easy to use. We just type in the patient's name and pretty much always get...
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