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HealthData Archiver Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Analyst/Coordinator

Relationship

I have been working with HealthData Archiver for a few years now, and I would give the support that...

Oct 2024
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Analyst/Coordinator

Relationship, Product

I have opened tickets for urgent issues and have had them completed within 10 minutes many times. We...

Oct 2024
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Analyst/Coordinator

Culture, Value

Regarding charging for every little thing, I have been working with Harmony Healthcare IT for a few...

Oct 2024
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CMIO

Value

Harmony Healthcare IT is a reliable archiving partner. They are expensive, but they do get the job done....

Oct 2024
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CMIO

Relationship, Operations

The vendor has a pretty simple setup. They ingest the data out of the old system, and we validate...

Oct 2024
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Analyst/Coordinator

Relationship

Harmony Healthcare IT appears to see our organization as a valued customer.

Oct 2024
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Analyst/Coordinator

Value

Our hosting and maintenance annual costs are substantial and ongoing.

Oct 2024
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Analyst/Coordinator

Culture

The statement-of-work process is something that Harmony Healthcare IT is flexible on. If we want to...

Oct 2024
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Analyst/Coordinator

Relationship

We work very well with the account manager. They are very responsive.

Oct 2024
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Analyst/Coordinator

Relationship

We are a large client, so we meet with the vendor every once in a while.

Oct 2024
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Analyst/Coordinator

Relationship, Operations

The project manager from Harmony Healthcare IT is good but seems to be stretched thin. We do not...

Oct 2024
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Analyst/Coordinator

Product

The process for archiving things is very structured, and that is a good thing. It helps prevent issues....

Oct 2024
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VP/Other Executive

Operations

I like that HealthData Archiver is web based and can tie things to active directory integrated. We...

Sep 2024
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VP/Other Executive

Product

We would like better release of information for the team if a patient comes and requests that they...

Sep 2024
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VP/Other Executive

Relationship, Value

When we made requests, Harmony Healthcare IT was open to them. They kind of showed us what we could...

Sep 2024
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Analyst/Coordinator

Relationship

There have been times when communication between Harmony Healthcare IT and the customer IT staff was...

Sep 2024
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Analyst/Coordinator

Product

HealthData Archiver does go down from time to time, but that doesn't happen often. The system is...

Sep 2024
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Analyst/Coordinator

Relationship

Harmony Healthcare IT’s project managers are fantastic. They always provide a timeline and a guide...

Sep 2024
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Analyst/Coordinator

Relationship

When updates need to be made to HealthData Archiver, Harmony Healthcare IT is really good about...

Sep 2024
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Manager

Relationship

I like Harmony Healthcare IT’s customer service. They are always friendly. They reach out and...

Jul 2024
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Manager

Value

HealthData Archiver is so easy to use. We just type in the patient's name and pretty much always get...

Jul 2024
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Manager

Relationship

We like the service and the ease of use of HealthData Archiver. It is pretty intuitive and not...

May 2024
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Analyst/Coordinator

Value

The vendor has a tendency to charge for everything. But I can talk Harmony Healthcare IT down a...

May 2024
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Analyst/Coordinator

Relationship

Our relationship with Harmony Healthcare IT has been really good. I have a good relationship with...

May 2024
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Analyst/Coordinator

Loyalty

The product's technology is good and visually appealing. I haven't heard any complaints about the...

May 2024
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Analyst/Coordinator

Value

The vendor is going to start billing for custom reports, and that is fine. But if they are going to...

May 2024
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CIO

Operations, Product

When we moved HealthData Archiver from on premises to the cloud, we had to go through a full upgrade...

Apr 2024
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CIO

Operations

For Harmony Healthcare IT’s training, I mainly call the support team, and they schedule one-on-one...

Apr 2024
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Manager

Relationship

We have been very happy with Harmony Healthcare IT just in working with the company to do the...

Apr 2024
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Manager

Value

As a business, we are, of course, going to push back and get the best cost we can on anything, and...

Apr 2024
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Manager

Relationship, Operations

I know that every business and company typically has turnover, but Harmony Healthcare IT is very...

Apr 2024
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Manager

Product

Harmony Healthcare IT is one of a few vendors that I have no issue with. Their product is always up,...

Apr 2024
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Manager

Product

One of the neatest things about the system is that if any other systems migrate in matches,...

Apr 2024
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Manager

Value

From a legal standpoint, HealthData Archiver has value because whenever we shut down a system, we...

Apr 2024
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Manager

Culture, Relationship

I don't know how Harmony Healthcare IT could improve on their process. We have an account...

Apr 2024
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Manager

Relationship

From a support perspective, Harmony Healthcare IT is great. They reach out to us. I haven't had to...

Apr 2024
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(0)
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Director

Culture, Relationship, Operations

It has been some time since we implemented the product, but from what I remember, it was easy to...

Apr 2024
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Manager

Product, Value

HealthData Archiver is a pretty low-maintenance system. It requires basically nothing from our IT...

Apr 2024
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(0)
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Manager

Culture, Value

If an organization can get everything that they want added to their initial agreement with Harmony...

Apr 2024
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Manager

Relationship, Product

Harmony Healthcare IT is doing really well. I can't think of anything negative about them, and I...

Apr 2024
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(0)
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Manager

Product

The system's integration options work very well, and our end users are pretty happy with the...

Apr 2024
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(0)
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Manager

Operations

Harmony Healthcare IT's timelines are fairly extensive, and their project process takes a long time...

Apr 2024
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(0)
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Manager

Product, Value

With HealthData Archiver, we are able to better protect our data because it is all in one...

Apr 2024
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(0)
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Manager

Operations

The vendor could improve their training by giving us training materials. They have a how-to guide...

Apr 2024
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(0)
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Manager

Relationship

Harmony Healthcare IT is a good company with great people. Their system is pretty responsive and...

Apr 2024
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(0)
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Director

Loyalty, Value

The reason we went with Harmony Healthcare IT was the cost. The archiving fees of the vendors we...

Feb 2024
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(0)
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Director

Product

I would definitely buy HealthData Archiver again because of the ease of use. The transition of the...

Feb 2024
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(0)
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Director

Loyalty

In the future, we will be getting rid of HealthData Archiver not because it didn't work but because...

Feb 2024
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(0)
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Director

Product

HealthData Archiver fits our strategic objective of being able to archive the physician information...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Harmony Healthcare IT is rolling out a newer update that allows for some workflow changes, and that...

Feb 2024
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(0)
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Analyst/Coordinator

Value

Comparing our data archiving systems, I believe that Harmony Healthcare IT is definitely a better...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Operations, Product

We are not going to get rid of HealthData Archiver because of the integration with our EHR and...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty

Knowing what we know now, I would recommend that we stick with Harmony Healthcare IT because they do...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

Whenever I have had to reach out to somebody at a higher level at Harmony Healthcare IT, they have...

Feb 2024
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(0)
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Manager

Loyalty

I saw another archive product, and its GUI or front end was a lot prettier than that of HealthData...

Jan 2024
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(0)
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Manager

Product

Harmony Healthcare IT has a vision, but it has taken too long to roll out that vision. For example,...

Jan 2024
||
(0)
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Manager

Relationship

Harmony Healthcare IT’s support team is phenomenal and responsive. For example, when there is a...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

Harmony Healthcare IT has had some turnover, and we are working on getting our leadership and their...

Jan 2024
||
(0)
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Manager

Loyalty, Product

We have some resource issues with the solution because of all the different applications we are...

Jan 2024
||
(0)
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Manager

Product

Harmony Healthcare IT’s QA process has gotten much better, but there are still issues. For example,...

Jan 2024
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(0)
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VP/Other Executive

Relationship

Working with Harmony Healthcare IT has been great. The term partnership is often overused in...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

Our organization is in turnaround mode, and Harmony Healthcare IT has helped us out in many...

Jan 2024
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(0)
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Manager

Loyalty, Value

We have a very good partnership with the vendor. They don't charge us for every little thing. The...

Dec 2023
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(0)
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Manager

Relationship

Harmony Healthcare IT is phenomenal to work with. Their relationship with us has truly been a...

Dec 2023
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(0)
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Manager

Loyalty, Relationship

There are some things that we haven't done with the vendor yet, but the vendor is making every...

Dec 2023
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(0)
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Manager

Relationship, Operations

Harmony Healthcare IT is a joy to work with. Like with any large project environment, we have run...

Dec 2023
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(0)
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CIO

Loyalty

The account team at Harmony Healthcare IT kind of drove me to get out of hosting HealthData Archiver...

Dec 2023
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(0)
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CIO

Relationship, Product

Harmony Healthcare IT doesn’t do much in terms of adding new technology. They are working on stuff,...

Dec 2023
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(0)
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Manager

Value

With HealthData Archiver, our vendor costs have gone down because we are no longer maintaining and...

Dec 2023
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(0)
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CIO

Value

When we went live with HealthData Archiver, we saw a huge return on investment. The cost that we...

Dec 2023
||
(0)
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CIO

Product, Value

HealthData Archiver is one of those solutions that can be put in place and forgotten about. The...

Dec 2023
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(0)
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CIO

Relationship, Operations

The engagement that Harmony Healthcare IT brought in has improved. Before, I didn’t know who my...

Dec 2023
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(0)
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CIO

Loyalty, Relationship, Product

HealthData Archiver is archiving information into the systems we need. We had never used an...

Dec 2023
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(0)
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Manager

Relationship

Harmony Healthcare IT has changed as a company in the last few years. We have a lot more issues and...

Dec 2023
||
(0)
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Manager

Product

HealthData Archiver itself is good. We like it, it works, and it does what it is supposed to do. It...

Dec 2023
||
(0)
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Manager

Relationship

The most important thing Harmony Healthcare IT could work on to improve their score for us is...

Dec 2023
||
(0)
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CIO

Operations

There isn't any ongoing training with Harmony Healthcare IT because we have already been trained and...

Dec 2023
||
(0)
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