HealthData Archiver Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship
I have been working with HealthData Archiver for a few years now, and I would give the support that...
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Relationship, Product
I have opened tickets for urgent issues and have had them completed within 10 minutes many times. We...
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Culture, Value
Regarding charging for every little thing, I have been working with Harmony Healthcare IT for a few...
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Value
Harmony Healthcare IT is a reliable archiving partner. They are expensive, but they do get the job done....
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Relationship, Operations
The vendor has a pretty simple setup. They ingest the data out of the old system, and we validate...
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Relationship
Harmony Healthcare IT appears to see our organization as a valued customer.
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Value
Our hosting and maintenance annual costs are substantial and ongoing.
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Culture
The statement-of-work process is something that Harmony Healthcare IT is flexible on. If we want to...
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Relationship
We work very well with the account manager. They are very responsive.
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Relationship
We are a large client, so we meet with the vendor every once in a while.
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Relationship, Operations
The project manager from Harmony Healthcare IT is good but seems to be stretched thin. We do not...
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Product
The process for archiving things is very structured, and that is a good thing. It helps prevent issues....
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Operations
I like that HealthData Archiver is web based and can tie things to active directory integrated. We...
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Product
We would like better release of information for the team if a patient comes and requests that they...
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Relationship, Value
When we made requests, Harmony Healthcare IT was open to them. They kind of showed us what we could...
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Relationship
There have been times when communication between Harmony Healthcare IT and the customer IT staff was...
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Product
HealthData Archiver does go down from time to time, but that doesn't happen often. The system is...
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Relationship
Harmony Healthcare IT’s project managers are fantastic. They always provide a timeline and a guide...
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Relationship
When updates need to be made to HealthData Archiver, Harmony Healthcare IT is really good about...
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Relationship
I like Harmony Healthcare IT’s customer service. They are always friendly. They reach out and...
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Value
HealthData Archiver is so easy to use. We just type in the patient's name and pretty much always get...
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Relationship
We like the service and the ease of use of HealthData Archiver. It is pretty intuitive and not...
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Value
The vendor has a tendency to charge for everything. But I can talk Harmony Healthcare IT down a...
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Relationship
Our relationship with Harmony Healthcare IT has been really good. I have a good relationship with...
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Loyalty
The product's technology is good and visually appealing. I haven't heard any complaints about the...
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Value
The vendor is going to start billing for custom reports, and that is fine. But if they are going to...
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Operations, Product
When we moved HealthData Archiver from on premises to the cloud, we had to go through a full upgrade...
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Operations
For Harmony Healthcare IT’s training, I mainly call the support team, and they schedule one-on-one...
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Relationship
We have been very happy with Harmony Healthcare IT just in working with the company to do the...
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Value
As a business, we are, of course, going to push back and get the best cost we can on anything, and...
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Relationship, Operations
I know that every business and company typically has turnover, but Harmony Healthcare IT is very...
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Product
Harmony Healthcare IT is one of a few vendors that I have no issue with. Their product is always up,...
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Product
One of the neatest things about the system is that if any other systems migrate in matches,...
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Value
From a legal standpoint, HealthData Archiver has value because whenever we shut down a system, we...
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Culture, Relationship
I don't know how Harmony Healthcare IT could improve on their process. We have an account...
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Relationship
From a support perspective, Harmony Healthcare IT is great. They reach out to us. I haven't had to...
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Culture, Relationship, Operations
It has been some time since we implemented the product, but from what I remember, it was easy to...
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Product, Value
HealthData Archiver is a pretty low-maintenance system. It requires basically nothing from our IT...
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Culture, Value
If an organization can get everything that they want added to their initial agreement with Harmony...
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Relationship, Product
Harmony Healthcare IT is doing really well. I can't think of anything negative about them, and I...
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Product
The system's integration options work very well, and our end users are pretty happy with the...
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Operations
Harmony Healthcare IT's timelines are fairly extensive, and their project process takes a long time...
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Product, Value
With HealthData Archiver, we are able to better protect our data because it is all in one...
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Operations
The vendor could improve their training by giving us training materials. They have a how-to guide...
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Relationship
Harmony Healthcare IT is a good company with great people. Their system is pretty responsive and...
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Loyalty, Value
The reason we went with Harmony Healthcare IT was the cost. The archiving fees of the vendors we...
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Product
I would definitely buy HealthData Archiver again because of the ease of use. The transition of the...
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Loyalty
In the future, we will be getting rid of HealthData Archiver not because it didn't work but because...
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Product
HealthData Archiver fits our strategic objective of being able to archive the physician information...
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Loyalty, Product
Harmony Healthcare IT is rolling out a newer update that allows for some workflow changes, and that...
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Value
Comparing our data archiving systems, I believe that Harmony Healthcare IT is definitely a better...
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Loyalty, Operations, Product
We are not going to get rid of HealthData Archiver because of the integration with our EHR and...
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Loyalty
Knowing what we know now, I would recommend that we stick with Harmony Healthcare IT because they do...
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Relationship
Whenever I have had to reach out to somebody at a higher level at Harmony Healthcare IT, they have...
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Loyalty
I saw another archive product, and its GUI or front end was a lot prettier than that of HealthData...
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Product
Harmony Healthcare IT has a vision, but it has taken too long to roll out that vision. For example,...
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Relationship
Harmony Healthcare IT’s support team is phenomenal and responsive. For example, when there is a...
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Loyalty, Relationship
Harmony Healthcare IT has had some turnover, and we are working on getting our leadership and their...
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Loyalty, Product
We have some resource issues with the solution because of all the different applications we are...
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Product
Harmony Healthcare IT’s QA process has gotten much better, but there are still issues. For example,...
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Relationship
Working with Harmony Healthcare IT has been great. The term partnership is often overused in...
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Relationship, Product
Our organization is in turnaround mode, and Harmony Healthcare IT has helped us out in many...
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Loyalty, Value
We have a very good partnership with the vendor. They don't charge us for every little thing. The...
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Relationship
Harmony Healthcare IT is phenomenal to work with. Their relationship with us has truly been a...
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Loyalty, Relationship
There are some things that we haven't done with the vendor yet, but the vendor is making every...
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Relationship, Operations
Harmony Healthcare IT is a joy to work with. Like with any large project environment, we have run...
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