HealthData Archiver
Filtered view: All

Subject Expert
Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Functionality and Upgrades

HealthData Archiver is one of those products that we set up, and as long as we maintain it,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The support team covers quite a bit. We don’t call into the support team that much, but when we did...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

HealthData Archiver is a solid program, and there is not much to redesign. The product is Harmony...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Harmony Healthcare IT is very good about avoiding charging us. I like the customer service; it is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

HealthData Archiver is very easy to use. Retrieving our data is very simple, and pulling up a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Sometimes the system cannot read documents coming from our older systems very well. The page breaks,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are never aware of any new enhancements, and we are generally not aware of what happens in upgrades....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a great relationship with the vendor. They are very supportive. Their staff members are very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works well with very few bugs. The end users have access to all the data they need, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The trainers that we have had from the vendor have been very knowledgeable. With other vendors, we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are paying way too much money for the product, but we are getting our money's worth.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Harmony Healthcare IT has been one of the best vendors I have worked with. I have worked with a lot...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Right now, we are looking to do more reporting in the system with our legacy information, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

HealthData Archiver is a very straightforward product. It is very easy to use. We had a massive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have had multiple different training sessions on the system. No one has ever walked away from a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor never made promises about things that were not doable. Every promise they made about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The vendor has told us about new functionality coming. There are things that will definitely be...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We needed Harmony Healthcare IT's support for an urgent issue when the system was down. It took a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a vendor executive call and ask where they could do better. They are very responsive and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration of the system has been a big time-saver for our clinical staff. They can just click...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For the upgrade to the system, the vendor did not do the appropriate prep work to make sure...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Harmony Healthcare IT has high visibility. If there is a significant issue, executives involve...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have absolutely received our money’s worth. HealthData Archiver’s overall cost is reasonable in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

HealthData Archiver is our standard platform for EMR data archival and retrieval. Everything has...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Harmony Healthcare IT has a good scorecard for hitting our timelines. We had them take over for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Harmony Healthcare IT trained my production support team on how to use the system and test it or do...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Nothing is perfect. Every end user is different, and different people learn at different paces. So I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have heard rumors that Harmony Healthcare IT is working in the area of transactions and that they...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have done a lot of work with Harmony Healthcare IT. The application is always very stable. It has...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our users are extremely happy with the system. It is very user friendly. I don't get many support...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Like every organization, Harmony Healthcare IT has turnover. We have been lucky because the group...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I give the system glowing statements across the board. The vendor's project management, sales,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the retrieval from HealthData Archiver is when a clinician needs to look up some historical...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It would be nice if we had an assigned resource from the vendor dedicated to us so that if we needed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very flexible and accommodating. When we asked them whether they could change the way...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor communicates with us extremely well. Their integrity is high. They followed up with us to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't know what I would ask the vendor to improve. Harmony Healthcare IT is one of the best...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor could improve the system by making their search function better. We had some issues with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Harmony Healthcare IT has been a good company to work with. Our data migration was smooth. However,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Harmony Healthcare IT has been able to meet all of our timelines so far. They have kept all of their...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Our team that has been validating the system has said that it has been great for them. We haven't...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

It was very easy for us to contract with the vendor. They had very agreeable terms, and they were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor is very good at troubleshooting. They have a lot of expertise across a pretty broad...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like how involved Harmony Healthcare IT is with us. They are a partner and deliver what we need....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I am extremely pleased with the process that Harmony Healthcare IT used for the implementation....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Harmony Healthcare IT has been very accommodating as far as charging is concerned. We had several...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Harmony Healthcare IT has been very responsive in terms of support. They have adjusted their support...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of our users honestly don’t need to access the data in HealthData Archiver that frequently....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On several occasions when we have hit some bumpy ground, Harmony Healthcare IT’s executives have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, working with Harmony Healthcare IT has been a very positive experience. The vendor has...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a couple of things that we would add to HealthData Archiver if we could wave a magic wand....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have worked with the vendor in the past. They have been pretty successful with our system's data....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor isn't very big on charging us for every little thing, especially considering what we have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We have had great experiences with Harmony Healthcare IT. For organizations that are going to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is pretty easy to use, even for me. I like how intuitive it is. There is a unique...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like having the ability to work with the vendor's programmers. They are pretty accessible and so...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Right after the implementation, we had some post-live wrap-ups, and Harmony Healthcare IT included...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

With support, responsiveness is certainly important. Harmony Healthcare IT gets the issues resolved...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

If we had more integration with our EMR, that would be nice. We would like to log in through our EMR...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know whether Harmony Healthcare IT keeps all their promises, but I feel like they deliver on...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I had never been through anything like this before, so I had low expectations. Our experience was...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration has been very good. The product integrates well with a simple click. The indexing is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Harmony Healthcare IT is very responsive. I haven't done any phone or web support, but I haven't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have had discussions with the vendor executives about areas where we want to expand archiving,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I am tightfisted, but HealthData Archiver is fairly priced. We have been getting our money’s worth....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We decided that we needed a long-term archive solution. We had brought on more hospitals and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Harmony Healthcare IT has potential products that seem to have promise. Harmony Healthcare IT is now...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The service and support have been very good. I have a group of analysts and a project manager who...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Harmony Healthcare IT’s training was very effective. I am not aware of anything that was missed or...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I can't say that the product is perfect, but it is very good. There is a learning curve. After going...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles