Vitalware VitalCDM by Health Catalyst
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User Commentary

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Director

Interfacing and Integration

We use a third-party solution for departments to request new charges to be built, and we wanted this...

Nov 2022
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Director

Functionality and Upgrades

Vitalware VitalCDM is a little manual. It is not terrible, but without automatic importing, we have...

Nov 2022
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Director

Service and Support

Health Catalyst was very proactive with our implementation and our training. But we have not...

Nov 2022
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Director

Service and Support

Health Catalyst’s support quality is good. We have regular meetings, and if I want to meet more...

Nov 2022
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Director

ROI / Cost (care and feeding)

Vitalware VitalCDM has proven to be very helpful for us. We have identified changes that did not...

Nov 2022
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Director

Implementation and Training

When we had questions during the implementation, Health Catalyst set up meetings with me so we had...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I don't have any negative responses to Health Catalyst’s product. I am able to review our entire...

Nov 2022
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Analyst/Coordinator

Implementation and Training

We had some training learning curves with Health Catalyst's system. Our team had to learn how to...

Nov 2022
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Analyst/Coordinator

Relationship

Our account representative with Health Catalyst gives us a high-level summary of what updates are...

Nov 2022
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VP/Other Executive

Implementation and Training

We are scratching our heads with Vitalware. We are not experiencing what we are used to with them....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

We are on the current version of the software, and the vendor's new solution is about a year and a...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Vitalware’s search capabilities are very primitive, and the vendor's reference database is...

Nov 2022
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VP/Other Executive

ROI / Cost (care and feeding)

When we were having conversations with Vitalware, we felt like they were very swift to make changes,...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the code-lookup function in the product. The supplies, devices, and NDC functions are good....

Oct 2022
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Manager

Technology

It would be really nice if Health Catalyst could add an item to Vitalware VitalCDM that did CDM...

Oct 2022
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Manager

Relationship

We have a regular call with our representative, and they tell us of any upgrades or webinars that...

Oct 2022
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Manager

Service and Support

Health Catalyst has periodic webinars to train us on industry issues, and I find those to be very...

Oct 2022
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Manager

Functionality and Upgrades

I consider VitalWare VitalCDM to be a must-have. I come in the morning, open Vitalware VitalCDM, and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing that needs to be improved is the fact that the CDM shows up on multiple pages instead of...

Oct 2022
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Director

Functionality and Upgrades

We spend most of our time with VitalCDM in its CDM look-up feature. That feature allows us to see...

Sep 2022
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Director

Relationship

The vendor has been patient and kind with us as we have continued to extend our go-live date. They...

Sep 2022
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Director

Future Outlook

We recently did a demo for a different company that was shopping for our business, but we walked...

Sep 2022
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Director

Functionality and Upgrades

One of the only negatives that we have come up with about the system is that when something is...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We take it on ourselves to train our people to use the system, but the vendor trains us when there...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Vitalware’s development team really helps us get extracts situated to help with integration.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The way that we use the platform to search our CDM is very intuitive. VitalCDM has great options for...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor has a new platform coming up, and from the little bit I have seen, it is still not ready...

Sep 2022
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Analyst/Coordinator

Service and Support

We don’t really call or initiate web inquiries with Vitalware. We pretty much have one-to-one...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I don't think that there is anything Vitalware is not doing well. Like any other vendor, Vitalware...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor keeps their promises, and they let us know when something isn’t a possibility. Usually,...

Sep 2022
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Analyst/Coordinator

Relationship

We don’t really interact with Vitalware’s executive team. We mostly report problems, and our account...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Our recent implementations with Vitalware have been good. The vendor listens to our concerns, and...

Sep 2022
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Director

Functionality and Upgrades

Our previous product was very complicated, but VitalCDM is very user-friendly. We can point, click,...

Sep 2022
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Analyst/Coordinator

Service and Support

I would like for the vendor to give us a heads-up for potential problems that we haven’t seen....

Sep 2022
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VP/Other Executive

Service and Support

VitalCDM is performing really well for what we need it for. As soon as our contract ended with our...

Sep 2022
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VP/Other Executive

Relationship

Vitalware’s executive team is tremendous. If we ever have an issue or question that our account...

Sep 2022
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Director

Functionality and Upgrades

Things have been going well with VitalCDM. The system has good information, it is relatively easy to...

Sep 2022
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Director

Service and Support

I have reached out to the vendor a few times about training, and they have always been more than...

Sep 2022
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Director

ROI / Cost (care and feeding)

The system isn't extremely expensive, unlike some other systems. VitalCDM's information is good. If...

Sep 2022
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Director

Other Observations & Comments

For certain things, we have to know what we are looking for and how to get it into the system. That...

Sep 2022
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Director

Relationship

Vitalware is fantastic. There were no issues with the acquisition. The support that we receive from...

Sep 2022
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Director

Implementation and Training

One issue with training is that we have had to have some reeducation sessions done. That said,...

Sep 2022
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Director

Relationship

The vendor is checking off all the boxes with my needs. When I have questions about something and am...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

We selected VitalCDM because we liked that the system was web based. We also liked that the workload...

Sep 2022
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Director

Functionality and Upgrades

VitalCDM is doing very well for us. I can’t live without it. It is so user friendly, and it meets...

Sep 2022
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Director

Functionality and Upgrades

Since Health Catalyst has acquired Vitalware, they have done a great upgrade in terms of the...

Sep 2022
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Director

Functionality and Upgrades

When I first started at this organization, they were using another chargemaster system, and it was...

Sep 2022
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Director

Relationship

Health Catalyst’s acquisition of Vitalware hasn’t impacted us at all, but how it happened was just a...

Sep 2022
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Director

Service and Support

The vendor has webinars that anybody in our office can sign up for. We have to look for them, but...

Sep 2022
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Analyst/Coordinator

Relationship

Vitalware is great. They let us know when they are going to take something out and when they are...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training is spot on. When we sign in, we can see what education is new and can sign up for...

Sep 2022
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Analyst/Coordinator

Service and Support

My representative has always been on top of things. If there is an issue, our representative reaches...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Instead of ordering a whole bunch of books, we can use VitalCDM to hunt up the CPT codes that we...

Sep 2022
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Manager

Technology

I love that VitalCDM is very robust in terms of the different things it can do. It integrates well...

Aug 2022
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Manager

Service and Support

Vitalware’s customer support is great. The customer support team is very quick to respond, resolve...

Aug 2022
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Manager

Future Outlook

There are some integrations within Vitalware’s own product that could be clickable, like hyperlinks,...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The functionality within Vitalware's solution is much better than any functionality I have used...

Aug 2022
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Analyst/Coordinator

Relationship

Our organization has a Health Catalyst manager assigned to us, so if I need anything changed in the...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Vitalware could improve by making sure the supplies in their database are labeled with the correct...

Aug 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We researched and voted on implementing VitalCDM, and I was very excited about it because the...

Aug 2022
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Analyst/Coordinator

Implementation and Training

It would be nice if Vitalware had more standard build expectations so that our IT folks could know...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am happy with VitalCDM. Everything I need is right there and easy to find. I like how the system...

Aug 2022
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Analyst/Coordinator

Relationship

VitalCDM is a stable system with a stable vendor. We have a great relationship with the vendor and...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor does their upgrades regularly, and the upgrades are consistent. We generally don't have...

Aug 2022
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Director

Implementation and Training

Vitalware does very well actually. They do everything they can to train us; everything is in the...

Aug 2022
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Director

Functionality and Upgrades

We are able to research our own questions within the system. The nice thing about VitalCDM is that...

Aug 2022
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Director

Relationship

Our rates have never gone up with Vitalware. In that way, Vitalware has kept their promises.

Aug 2022
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Director

Implementation and Training

Vitalware’s training is not very good, and it doesn't apply to what we need.

Aug 2022
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Director

Functionality and Upgrades

I am not going to say that the product is bad. I just don't care for it. For a lot of us, the...

Aug 2022
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Director

Future Outlook

We are replacing Vitalware's system. We have found another module that combines the functions of...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

We don't have VitalCDM fully integrated as it should be, but that is more due to the way our...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

As a product overall, VitalCDM is excellent for research because of how easy it is and the way...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

I like everything about VitalCDM. I particularly like Vital Knowledge. Especially with COVID-19 in...

Aug 2022
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Manager

Future Outlook

We talked with Vitalware about integrating the services that we needed, but that was prior to the...

Aug 2022
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Manager

Interfacing and Integration

The system didn’t integrate with our financial system, so everything was manual for us. We never got...

Aug 2022
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Manager

Technology

There are a lot of things going on in the healthcare industry with transparency, pricing,...

Aug 2022
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Analyst/Coordinator

Implementation and Training

We had some training, and the training was good, but it could have been a little better. The...

Aug 2022
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Director

Functionality and Upgrades

The only thing that I have an issue with is that Vitalware just expanded their supply and device...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I love Vitalware, but I do feel like the company charges us for every little thing.

Aug 2022
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Analyst/Coordinator

Implementation and Training

Vitalware could probably do a little bit better about ongoing training and things of that nature....

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Some end users struggle with figuring out where to find what they need because there is so much...

Aug 2022
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Manager

Relationship

We have an account manager who is always good about reaching out and asking whether we need any help...

Aug 2022
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Manager

Functionality and Upgrades

Overall, VitalCDM is a good tool. I am definitely a fan of the tool's reference information. The...

Aug 2022
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Manager

Relationship

We didn’t notice any changes after the acquisition. There were no disruptions. There was no...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The vendor didn’t use to nickel-and-dime us, but when the vendor was acquired by Health Catalyst,...

Aug 2022
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Manager

Functionality and Upgrades

VitalCDM is not good. It is not intuitive. I have trained a few people on the product, and I see...

Aug 2022
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Manager

Functionality and Upgrades

I am able to find what I need in VitalCDM. All the information is laid out in a way that makes...

Aug 2022
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Manager

Relationship

I like that when we talk about enhancements, the vendor listens to our needs. The vendor has a...

Aug 2022
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Manager

Relationship

Vitalware has very knowledgeable people, but the vendor's people are not problem solvers. They won’t...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the main issues we had recently with Vitalware was that they initiated a contract with...

Aug 2022
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Analyst/Coordinator

Service and Support

We have a really good representative from Vitalware for our account, and that person is always...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are happy with the low price of Vitalware's software. The low price is definitely a big plus. The...

Aug 2022
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Analyst/Coordinator

Lessons Learned

Our facility is very small. When we get charge master requests, we are very limited. The CDM side...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Health Catalyst has acquired the product. Besides the email addresses, I have noticed no changes....

Aug 2022
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Analyst/Coordinator

Relationship

I like when we get a new employee because there is a lot of training material. Vitalware not only...

Aug 2022
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Analyst/Coordinator

Relationship

VitalCDM is meeting our needs very well. The CPT and HCPCS are very good. I enjoy that. Looking at...

Aug 2022
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Analyst/Coordinator

Service and Support

Vitalware quickly resolves any issue that we bring up with their system, or they tell us how we did...

Aug 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We got pitched some big names, but we went with Vitalware because of the purchasing agreement and...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The search tool within VitalCDM is absolutely phenomenal. We can drill down to any kind of...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am the most frustrated with VitalCDM when I need to look something up by the verbiage because I...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Vitalware has online training and references, and those are great to have available when I need...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

One strength of the system is that the CPT updates are out far enough in advance to make changes,...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when I use VitalCDM, I get extra information that I do not need. If I search for something...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

VitalCDM is very user friendly. As long as I have a numeric code to look up, I can whiz around the...

Aug 2022
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Analyst/Coordinator

Relationship

Vitalware’s support is great. We have a recurring meeting with a representative that is specifically...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The NDC component is excellent. It is something I haven't seen before, and I have been doing this...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Vitalware's system is a little complicated, but the subject material is complicated. There is a lot...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some really good analytics in VitalCDM. We would like some tools that would allow us to...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We really want to utilize Vitalware's system more. We just need the power to do that. The system...

Aug 2022
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Manager

Relationship

There is sometimes a disconnect when our team works with Vitalware, and things don't happen as...

Aug 2022
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Manager

Implementation and Training

The initial training for the product was concise and complete enough to the point where I think I...

Aug 2022
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Manager

Service and Support

Our contact at Vitalware is usually quick to respond if we have issues, and I appreciate that. They...

Aug 2022
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Manager

Technology

VitalCDM works well every time I get on, and it is fairly easy to use. I have never had it crash on...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

When it comes to being an information resource, the vendor is really good. We use the system's...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We definitely feel like we are getting charged to death. We are frustrated with the system's lack of...

Aug 2022
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Analyst/Coordinator

Relationship

Since Vitalware was acquired by Health Catalyst, our relationship with the vendor has gone down....

Aug 2022
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Manager

Functionality and Upgrades

I would like more reporting options around users. I would like to know how long it takes the vendor...

Aug 2022
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Manager

Lessons Learned

I would tell other providers that Vitalware is definitely a good option. The vendor's customer...

Aug 2022
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Manager

Service and Support

The vendor’s support is very responsive, but it would be nice to have more support during their off...

Aug 2022
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Manager

Relationship

The vendor is bigger now that they are owned by Health Catalyst, and I feel as though we have lost...

Aug 2022
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Manager

Interfacing and Integration

We don't have the product integrated into our system, and it would be nice if we did. Things always...

Aug 2022
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Manager

Technology

When we create new CDMs, VitalCDM has really good tracking of when we created them and where they originated....

Aug 2022
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Analyst/Coordinator

Technology

A lot of the vendor's reference materials that we used to keep in a book are now offered...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

As much as I like the solution, we are still struggling with it. In the past, we were fine, but then...

Aug 2022
||
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Director

Interfacing and Integration

There are definitely limitations with VitalCDM. If we are trying to analyze a whole chargemaster...

Aug 2022
||
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Director

Future Outlook

Health Catalyst's partnership has been really good so far. I think the acquisition was well planned...

Aug 2022
||
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Director

Service and Support

We have a representative from Vitalware that we meet with and directly email.

Aug 2022
||
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Director

Relationship

A lot of benefits come with using VitalCDM. We originally contracted with the vendor before they...

Aug 2022
||
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Director

ROI / Cost (care and feeding)

We like that the vendor includes all of their tools in the VitalCDM solution at no charge. This...

Aug 2022
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Director

Implementation and Training

When it comes to upgrades, I have to give the vendor high marks. The upgrades are included at no...

Aug 2022
||
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Director

Relationship

We have an excellent account manager. I would say they are one of the biggest reasons we have so...

Aug 2022
||
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Director

Implementation and Training

The training from the VitalCDM team is really good. We get ongoing training as a part of our...

Aug 2022
||
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Director

Functionality and Upgrades

We have a lot of users, and we always get more requests because VitalCDM is so helpful. We are a...

Aug 2022
||
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Director

Relationship

The VitalCDM team is proactive, especially our account manager. That person is always showing us...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

If people are familiar with the movie Amadeus, there is a scene in which Salieri tells Amadeus “too...

Aug 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

The implementation was very organized, and Vitalware was pretty good with training too.

Aug 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We are not quite there yet with the integration, but Vitalware knows what is coming. Integration...

Aug 2022
||
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Analyst/Coordinator

Relationship

We have lost our executive involvement with Vitalware since they were acquired by Health Catalyst,...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

We are still having frequent meetings with our Vitalware representative, and Vitalware is taking our...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We might need data that is not part of the CDM for a build, and VitalCDM manages the workflow...

Aug 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Vitalware is really good at regulatory checks. Sometimes those checks can be a pain, but for the...

Aug 2022
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Our facility used another system for CDM management, but we decided to close that contract and move...

Aug 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have had struggles with getting to a technical support person. I have had to be extremely blunt...

Aug 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

I would probably buy VitalCDM again. It serves its purpose, and at the time that we looked at it, it...

Aug 2022
||
(0)
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Director

Relationship

After the solution was bought out, the speed of the vendor's responses slowed down. We usually...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Once the solution has been set up, it is pretty easy to use. I like that. There are two types of...

Aug 2022
||
(0)
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Director

Future Outlook

We are moving away from VitalCDM. We want to consolidate the number of vendors that we work with. I...

Aug 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Vitalware avoids charging us unless a new compliance regulation comes about and creates a lot of...

Jul 2022
||
(0)
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Director

Implementation and Training

The implementation was super simple. Vitalware did everything on their end and then just told us...

Jul 2022
||
(0)
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Director

Implementation and Training

We don't utilize the training as we probably should, but we do have regular calls with Vitalware,...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

VitalCDM has been a lifesaver for us in many different ways, and I am extremely satisfied with the...

Jul 2022
||
(0)
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Director

Service and Support

Vitalware does really well in supporting us. Our account manager is pretty empowered to solve our...

Jul 2022
||
(0)
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Director

Service and Support

Vitalware’s support team provides information, and they are willing to find answers anytime we have...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

VitalCDM has done everything we have needed and everything Vitalware said it was going to do. It is...

Jul 2022
||
(0)
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Director

Relationship

We pay a yearly fee, and that is all. There are no extra fees on top of what we pay. The vendor is...

Jul 2022
||
(0)
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Director

Implementation and Training

The education and resources that the vendor has embedded in their product are so much easier to...

Jul 2022
||
(0)
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CFO

Other Observations & Comments

The vendor doesn't upgrade the solution very often. We don't need much involvement from the vendor.

Jul 2022
||
(0)
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Analyst/Coordinator

Technology

I have been exposed to other functionalities and platforms, and I would say that there are other...

Jul 2022
||
(0)
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Analyst/Coordinator

Technology

We had a couple of issues with VitalCDM and some of its features when the system went live, but...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In the last several months, Vitalware has added more features to the platform. For example, there is...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When I first onboarded, we were not using the CDM functions to their full potential, and when we...

Jul 2022
||
(0)
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Manager

Service and Support

I now have a much more competent and responsive client manager from Vitalware than I had before. My...

Jul 2022
||
(0)
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Manager

Lessons Learned

We had extensive CDM training from Vitalware, and we still have ongoing support. One way that the...

Jul 2022
||
(0)
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Manager

Other Observations & Comments

VitalCDM really isn't new technology. The system is just building codes and importing them into...

Jul 2022
||
(0)
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Manager

Service and Support

There hasn't been any need for the vendor's executive management to step in, and that is probably...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

VitalCDM is a pretty robust product. The knowledge the product delivers has made it simpler for an...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

I wish that there were a couple more things loaded in to a few of the fee schedules.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

VitalCDM is very user friendly. The vendor keeps the system current and continues with enhancements...

Jul 2022
||
(0)
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Analyst/Coordinator

Sales and Contracting

During the sales process, Vitalware bent over backward to get our business. Unfortunately, they...

Jul 2022
||
(0)
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Analyst/Coordinator

Service and Support

VitalCDM is a web-based tool that is easy to use, and we love to use it. Vitalware also has a module...

Jul 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Vitalware has certain integrations that help get data from other vendors, and Vitalware is very good...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love VitalCDM. Before we had the product, I did everything manually, but now I can go to VitalCDM...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

I have had a few instances when the pricing in the product hasn't matched up the way I have needed...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

Vitalware is a great vendor that has been there for us whenever we have had anything that has been...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest benefit of this product is how comprehensive it is. It covers everything that we need...

May 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

There are a lot of things that I would like to add to the product as far as analysis goes, but there...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would like to be able to schedule uploads and exports within the product rather than only being...

May 2022
||
(0)
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Manager

Relationship

The vendor does pretty well, and their support is pretty good. The vendor gets back to us pretty...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We can look up things under any site with the product. We have some groupings set up. We have a work...

Apr 2022
||
(0)
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Manager

Relationship

There are very few things that we continue to get on the vendor about. It seems like in any...

Apr 2022
||
(0)
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Manager

Service and Support

The Health Catalyst experience is okay. I don't want to say that it is bad. We have been through a...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Since the introduction of Health Catalyst to the product, I haven't really seen much change. I still...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The enterprise capabilities have been pretty good. The tool does really well. It allows us to do a...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

We really like the software. The feedback from the users in the organization is that the product is...

Feb 2022
||
(0)
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Director

Implementation and Training

Some users have reached out to our account manager at Health Catalyst to get some training specific...

Feb 2022
||
(0)
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Director

Service and Support

The support people work with just an individual account manager, so we have a single point of...

Feb 2022
||
(0)
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Director

Relationship

The vendor is good about contacting us about all kinds of things that they have and ways that they...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Everybody's needs within our organization are met with this product. We have tons of people in the...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

VitalCDM is probably one of the better solutions out there in the market. We are bringing other...

Jan 2022
||
(0)
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VP/Other Executive

Service and Support

The vendor is very engaged with us. If we have issues, the vendor gets on the issues right away. The...

Jan 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is very competitive from a price perspective, and they have a very high-quality product.

Jan 2022
||
(0)
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VP/Other Executive

Service and Support

The product could be better around some analytics. It doesn't necessarily do a really good job of...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We have been a Vitalware customer for a few years now, and I use the tool every day. I can look up...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I haven't really seen too much of a change since the vendor was acquired by Health Catalyst. Our...

Jan 2022
||
(0)
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Manager

Service and Support

We meet with our account manager regularly, and they give us product updates. If we have issues with...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I have learned about a couple of new features, but I know there is a cost associated with those, so...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

There have been some improvements with the supply lookups. Before, whenever I put in a manufacturer...

Jan 2022
||
(0)
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