Infinx Prior Authorization Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Product
We have had some issues with some products from Infinx. Infinx’s product team is located overseas,...
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Relationship
We partnered with Infinx knowing that what we wanted to do was new to them. They were willing to...
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Relationship, Value
We have had to reach out to Infinx one or two times for charges, and they have been more than...
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Value
The market is kind of dicey right now, so until we can find enough people who can do this kind of...
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Product
We have a standard operating procedure in place, and when we put new items on the standard operating...
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Operations
Infinx could improve on the training of their staff. A lot of times when they send records, instead...
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Relationship
The vendor's prior authorization workflows have gotten worse. They have had a lot of staff...
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Relationship
Infinx always sets up conference calls if we are having issues and tries to work through them....
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Relationship
Infinx is always willing to help and talk to other vendors that we work with to make sure all the...
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Operations
Infinx is helpful when I'm training other new employees to look up different information. They have...
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Relationship
Infinx’s support is a little difficult. Sometimes I’m tossed back and forth before I get a set...
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Loyalty, Product
Infinx Prior Authorization is a little spotty here and there, and Infinx is a little behind, but...
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Operations
The implementation of Infinx Prior Authorization was a little behind Infinx’s other product...
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Relationship
We had a great Infinx client support executive who was able to understand both the offshore and the...
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Product
We have been working with Infinx for a couple of years, and their AI is not delivering as they had...
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Relationship, Product
Infinx couldn't pull our clinicals because they were offshore, and it would have been nice if we had...
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Product
Infinx Prior Authorization is a fairly easy, user-friendly program. If we didn't have this product...
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Relationship, Value
Infinx is a great company to work with. They do anything and everything that we ask of them. They...
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Operations
When we implemented Infinx Prior Authorization, I felt like everything and anything I needed was...
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Relationship
If something breaks in Infinx Prior Authorization, I work with the product support team, and they...
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Product
If we go read about Infinx Prior Authorization, the system is said to be AI, but then the fine print...
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Product, Value
Infinx’s people are great to work with, but their workflows can use some improvement because the AI...
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Operations, Product
Infinx needs to think about the spectrum of how people learn, so they need to have visual, written,...
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Relationship
Our biggest concern with Infinx’s support is in their timeline of notifying us of a denial or a need...
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Loyalty
One problem with keeping Infinx Prior Authorization is our EHR vendor has come out with a payer...
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Value
Infinx does not avoid charging for every little thing. We have a set cost if we are within our...
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Product
Infinx Prior Authorization is pretty straightforward. We plug in the information on their portal,...
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Relationship
Infinx is very responsive to emails. If a case is not moving anywhere and we are messaging back and...
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Culture, Value
When we ran into something where either we didn't understand the charging correctly, or it wasn't...
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Operations
We usually ask Infinx for training. There hasn't been any training since we went live because it...
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Loyalty, Product
The one looming thing right now is we are trying to integrate Infinx Prior Authorization with our...
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Value
When Infinx sold Infinx Prior Authorization to us, their big thing was decreased denials. We...
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Relationship
Infinx could improve communication. We found that they will find trouble in cases, and they will ask...
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Relationship
We did encounter a situation where someone had a language barrier with one of the representatives....
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Product, Value
We have seen a decrease in denials for missing prior authorization on the centers that are currently...
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Product
It makes me aggravated that if I am logged in to the portal itself, and I go and browse somewhere...
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Relationship, Operations
We had a rough start. It was our fault, and there was a lot of miscommunication when it came to...
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Relationship
Communication is extremely there. Infinx is over the top when it comes to communicating, and they...
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Loyalty, Relationship
Infinx was the winner of multiple systems that I did a demo of. First of all, we were having a lot...
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Value
The value driver for this solution is just the amount of work it does. It is just like having an...
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Product
I haven't seen anything new. We did integrate a new version. The only difference that I saw was...
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Product
If I were recommending this solution, I wouldn't say anything; I just need to show it. Infinx Prior...
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Relationship
Infinx always tries to work with us. We have tailored a lot with them, so they always try to make...
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Relationship, Operations
There could be better communication between Infinx's employees. At times, I don't think all of the...
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Product
My biggest curveball with Infinx has been with using portals to complete authorizations. Infinx's...
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Relationship, Product
Infinx has been a big help. Their system has taken a lot of pressure off of me individually when it...
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Relationship
Infinx's main value point is their response time; they are very responsive. We get at least some...
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Relationship
We do have a few struggles with the vendor's support team. We reach out to the support team by...
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Operations, Product
The vendor's portal is very user friendly and very easy to use. We have access to a reporting side,...
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Product
The only opportunity for Infinx to improve would be for them to make a direct connection. We still...
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Product, Value
The benefit of some of the other authorization solutions is that they embed themselves in our EHR...
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Relationship, Product
The process of enrolling a new payer is really not too bad. A lot of our prior authorizations to...
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Loyalty
We looked at some other vendors, and we started looking into this particular type of service when we...
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Operations
We had to go into using the system with the mindset that it is kind of like hiring a new employee. I...
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Relationship
Overall, Infinx Prior Authorization is a great solution. For prior authorizations, I can say with...
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Operations
The onboarding process is key for successful outcomes. Once Infinx gets the training and understands...
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Operations
Infinx does a very good job at training their staff. They spend a lot of time on pretraining before...
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Loyalty, Product
The product is very easy to use. Infinx has a whole new system that they are working on...
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Relationship, Product
Infinx is very easy to work with, and they are very knowledgeable about all the different payers we...
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Value
I would tell someone considering Infinx that the vendor is a partner with us and that the services...
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Relationship
We have regular meetings with Infinx for training, and their support team is very receptive and...
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Operations
Infinx could improve their staff and training. There are still some times when we have to tell the...
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Loyalty
I’m not sure that Infinx Prior Authorization is part of our long-term plans. There is a chance we...
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Relationship, Value
Infinx’s support is very good. They have excellent communication, and they are responsive. For the...
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Relationship
When we start new programs, a lot of vendors don't follow up, but that is not the case with Infinx....
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Relationship, Operations, Product
We were weeks behind, and it took a short period of being with Infinx for us to get completely...
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Operations, Product
The system can be great for people with staffing issues who need something for authorizations....
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Loyalty
We termed our contract with Infinx for prior authorization and moved that in-house due to their lack...
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Value
Infinx’s cost was probably industry standard. I don't feel that they charged for anything that most...
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Operations
We had Infinx trying to see how many of a certain type of visit we had or if a certain service was...
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Operations
I wasn't in on the initial setup of Infinx Prior Authorization, but I was told it didn't work as...
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Relationship
Our contact from Infinx was really good about getting back to me. And we did have some involvement...
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Relationship
I wouldn't buy the solution again. It always seems to have an issue. The system has been better...
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Operations
No one reaches out to us and really says anything about training. Whether the vendor's training will...
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Relationship
When we put notes or comments on a case, it doesn't seem like the vendor's people read those. The...
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Relationship
The quality of the service from Infinx is good. They have been responsive and have listened, and...
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Loyalty, Product
There are some changes that I expect to come in a new release in terms of filtering and customizing...
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Product
I like the interface of Infinx Prior Authorization. It is clean, simple, and easy to navigate and...
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Product
We still have challenges from time to time with our bill and our invoice accuracy from Infinx. There...
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Product, Value
From an integration standpoint, the value of being able to integrate Infinx's system with other...
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Loyalty, Relationship, Product
I love the system's prior authorization piece, but competing systems offer that too. The thing that...
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Relationship, Value
Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...
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Operations
With Infinx, there is not really training necessarily, but they a good job of communicating with our...
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