Infinx Prior Authorization Commentary

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Infinx is learning as we go instead of having a more built-out platform, so there could be...

We're doing a bake-off right now to see whether we're going to go with Infinx or another platform,...

The vendor actually does want to partner with us. They're not just a solution vendor. They spend a...

We've had ups and downs, but I'd say that overall, we're pretty satisfied with Infinx. The costs are...

The functionality issues in the solution are kind of on us. We have limitations with our system. A...

We love Infinx.

For a time, we had challenges with invoicing for the services with Infinx, and it took a long time...

We have worked very closely with Infinx for a number of years on product enhancements and ideas to...

Infinx has some offshore staff who perform the work, and I have had mixed experiences with offshore...

When we first signed up with Infinx, the idea was that the system used early-stage AI, and it would...

The solution supports a good workflow. At the same time, there are capabilities and ideas I have...

We have a regular account management call with Infinx. It is a positive that even after a few years,...

On the integration side, we have worked with Infinx on integrations with a couple of different...

I think Infinx offers more than what we are utilizing, and exploring those other options would be...

With Infinx's solution, there could be some cross-referencing and some tools that it leverages to...

With the solution, I typically review invoices and make sure they are accurate before signing off on...

I think Infinx has done a good job. We are trying to understand what works best and not just keep...

Infinx is very receptive to feedback. It truly is a collaborative effort. I try to have regular...

There is room for improvement in data accuracy when inputting things into the EHR system, but that...

Perfection is hard to expect. There are some errors here and there in the solution, but overall, the...

Infinx does not offer any training, but they do share information. They constantly send emails with...

I have never had an issue with the solution not being able to get information or authorization from...

Infinx took our appointment reschedule rates from unmanageable to very few cases in a short time.

The service provided is very consistent, and issues are resolved in a timely manner.

Infinx is very helpful to our practice with regard to time management. They are very quick to...

Our only issue with Infinx is that there can be a language barrier.

Infinx helps us with some of our prior authorizations in terms of certain studies.

The solution could be better with interoperability in terms of getting more orders out. We still...

Infinx was the lowest-priced vendor in our budget range at the time, so the price set them apart.

We would choose Infinx again because they do help us on some of our prior authorizations so that we...

There could be a little more training. I don't think we had too many training sessions when we first...

The vendor could improve by getting with providers in a more timely manner so that providers know...

We expected to get approvals for our procedures so that we wouldn't have claim denials on the back...

To be successful with the solution, customers should have a game plan on what they expect their...

The vendor's key strength is their quick response. They get back with us quickly when we bring...

The customer service manager that I have makes sure that the entire partnership is good. We lost...

I wish we had Infinx’s product for insurance verification. When I saw a demo of it, one thing that...

My biggest thing with Infinx is their communication. I have met several other clients who agree...

We very rarely have issues with the prior authorization workflows. Infinx does frequent updates. If...

Infinx has a lot of products, some of which we don't use, though I would actually like to use them,...

I think Infinx does a great job. They will meet with us as often as necessary until all of our...

The system has some automation capabilities, but I don't think that those limitations are entirely...

We have annual reviews with Infinx, but when we propose a solution, they will take it back and...

We could use more proactive input from Infinx, especially guidance about the things they have seen...

The solution has an extra API that we haven't purchased yet. The solution could always have a better...

I do not know that I really know Infinx’s vision beyond our scope. They are kind of a piece in the...

We have added new payers to the solution, so that went smoothly. The implementation of the solution...

Infinx’s support is great. They always message us about upcoming holidays, whether we need coverage,...

Infinx has been great. Infinx has a team that submits prior authorizations for us. Every once in a...

I was against the system at first. We had a bit of a rough start with it. It took us a while to...

Most of the time, Infinx underpromises and overdelivers. I don't anticipate any problems with the...

Infinx 100% avoids charging for every little thing. We have some payers who require same-day...

Infinx can pivot when necessary to deliver new APIs, and they can handle HL7s and SFTP sites easily....

I am not a fan of outsourcing things. However, the vendor's people handle things really well and...

With Infinx Prior Authorization, we were able to replace some staff members. The system handles...

When we implemented Infinx Prior Authorization, Infinx came on site and walked through our workflows...

Our initial training with Infinx went seamlessly, and after years of being with Infinx, we still...

Infinx’s leadership is highly engaged. They are a great company to work with.

Infinx has some new bot technology available. We haven’t purchased that platform yet, but they are...

Infinx could improve their product-team location and timelines. The support team is failing on...

Infinx's delivery and growth enhancements are dependent on us dreaming about certain things and on...

The operational team is focused. They deliver on productivity and audit satisfaction. The team...

The Infinx team has been very responsive. Whenever we have had an issue, the vendor has been polite...

With Infinx, there was sometimes a disconnect between what the salesperson promised and what was...

Currently, I’m very satisfied and expect to remain so with Infinx moving forward. One example of why...

There is a learning curve when implementing Infinx's system, but the vendor has been very responsive...

The executives at Infinx are very involved. We have excellent communications and recurring meetings...

Infinx has drastically decreased our denial rate and continues to do so. Just with the different...

We still have issues with Infinx attaining authorizations sometimes, but those are hard. Getting...

If Infinix has the same employees working on our account, we don't have any issues. But if they have...

We have gotten our money's worth working with Infinx, because we used to have several people doing...

We submit requests all the time to add new users to Infinx’s program. I would like it if we could...

My likelihood to recommend Infinx rates in the middle of the road. Infinx's system is something that...

When Infinx gets Infinx Prior Authorization right, it is really nice. The portal and the way that...

If I were talking to anybody at Infinx, I would definitely say that they do really good work for the...

The proactive service from Infinx is our main problem. In previous years, we had a clear person who...

Because we have other people working on Infinx Prior Authorization, we have a lot of issues with...

We are looking into replacing the product with something with a more streamlined workflow. We aren't...

Our effectiveness and implementation were rough at the beginning. There were a number of variables....

We have learned a lot, so we have workflow changes that we can use. There are some other products...

The overall product quality is not great, but it is good. The vendor just had to close down the...

The vendor’s executive involvement has been really good. We have had multiple account executives or...

Infinx does a good job with training. Trying to communicate with their team through the platform is...