Prior Authorization
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Loyalty
We went with Infinx's solution for two reasons. The first was that we had a very manual process...
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Relationship
Infinx has been good at listening to us and supporting us. They take our feedback to improve the...
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Operations, Product
The product is very easy to use. We can create a case and move it through the system's processes....
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Product
We have had to work through some data issues on the product's surgical side. The system's data...
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Culture
We have had some challenges with the product's invoicing side, and we have had to do some due...
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Operations, Product
We have seen a lot of upgrades since we went live on the system, but we haven't really talked about...
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Product
There are some annoying little things in the product such as extra clicks, the way we go from screen...
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Product, Value
Prior Authorization is not something that I would recommend to anybody. It seems that I continuously...
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Loyalty
We chose Infinx because there wasn't a whole lot of other fluff. I told the vendor what I needed,...
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Product
I like the solution. It is clear and defined, so I am happy with it. I have already recommended...
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Relationship
We have an operations team, and then we have a direct client services person that we reach out to,...
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Relationship
When I schedule meetings with Infinx, I am aware that there are going to be offshore people on the...
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Relationship, Product
Some of the limitations that Infinx is presented with are because of our own internal processes that...
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Relationship
The executive team assigned to me is very responsive and proactive. They are an extension of my...
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Product
The product is easy to use. We are utilizing the vendor's team for automation, and we have a good...
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Relationship
When I reach out to Infinx for clarification about an issue, the people I email always refer back to...
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Product
Prior Authorization is user friendly on my end.
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Product
I am not able to utilize Prior Authorization the way that Infinx claimed it could be used. For...
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Operations
The implementation of Prior Authorization was a little bit rocky on the training side, but things...
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Relationship
We have regular meetings with Infinx, and they are always available.
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Relationship, Product
I would tell someone that Infinx has essentially completely taken over our prior authorization...
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Relationship
I have been working with Infinx for a while now. They are fantastic. If I have questions regarding a...
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Loyalty
We are moving away from Infinix. It is not that their service is bad or anything, but we want to do...
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Product
Infinx could improve in their A/R aspect and working denials by just really doing their due...
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Product
I like that I can go into the system and search by the patient's name, and it will bring up what...
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Relationship
I would tell somebody that Infinx could be an extension to their staff internally, that I consider...
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Relationship, Value
I have been really satisfied with the product and the charges. We have had our ups and downs, and...
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Loyalty
The data that we have gotten out of the solution has been inconsistent. If we had some better...
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Relationship
A highlight for Infinx is that their customer service is excellent. They get back to us immediately.
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Value
A downside of the solution is the reporting. We had to do a workaround for a while when things...
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Operations
The implementation of the system went well, but the upgrades have been lagging over the past year.
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Operations
The initial training was good. There really hasn't been any updated training because there hasn't...
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Relationship
There are always bumps in the road, but when there are issues, Infinx is more than willing to jump...
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Product
I would tell a peer to make sure to have a clear-cut workflow. The workflow is very important. If it...
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Product
Infinx could improve by making sure all the documentation is present and by making sure they send...
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Relationship, Operations, Product
The vendor has been performing great. I really haven't had any issues. The vendor is still doing...
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Relationship, Operations
The vendor could improve by getting a better understanding of individual company workflows. They do...
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Relationship
The vendor’s biggest strength is their timeliness. They are just amazing in terms of turnaround...
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Relationship
The vendor has done really well in terms of finding out from an insurance provider exactly what the...
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Product, Value
With the product, we obtain authorizations in a more timely fashion, and we can accommodate things...
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Relationship
I primarily deal with the support people through the system or by email, and they are excellent....
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Value
The system has been great since we have had it. It has improved. It has been a tremendous help for...
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Relationship
Infinx is a very large company, and they are growing and thriving very well.
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Operations, Product
We had one upgrade implemented, but many of the beneficial verification things and pieces of...
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Relationship
I have had a fantastic experience with Infinx. Things have been a work in progress, but the vendor...
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Operations
In the beginning, I was concerned for my own job. I was worried that the product was going to come...
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Relationship
I communicate with Infinx via email all day, every day, and not in a negative way. The vendor is...
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Loyalty, Product
I would absolutely recommend Prior Authorization. Infinx has a speedy turnaround of the...
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Loyalty, Relationship
Everything for us with Infinx is remote. So when the vendor updates, we get an email saying that...
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Value
If we need changes made to tables or we add a modality, there is no extra fee because we pay a...
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Operations
Infinx does very well with training, and the product is so user friendly. Infinx provided excellent...
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Relationship
Infinx only has a one-way channel, and it is always open. If we do have an issue with the product...
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Value
We do pay a little extra to have onshore people working on the product. Initially, the work was...
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