Infinx Prior Authorization Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Manager

Relationship

When we start new programs, a lot of vendors don't follow up, but that is not the case with Infinx....

May 2024
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Manager

Relationship, Operations, Product

We were weeks behind, and it took a short period of being with Infinx for us to get completely...

May 2024
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Manager

Operations, Product

The system can be great for people with staffing issues who need something for authorizations....

May 2024
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Manager

Loyalty

We termed our contract with Infinx for prior authorization and moved that in-house due to their lack...

May 2024
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Manager

Value

Infinx’s cost was probably industry standard. I don't feel that they charged for anything that most...

May 2024
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Manager

Operations

We had Infinx trying to see how many of a certain type of visit we had or if a certain service was...

May 2024
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Manager

Operations

I wasn't in on the initial setup of Infinx Prior Authorization, but I was told it didn't work as...

May 2024
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Manager

Relationship

Our contact from Infinx was really good about getting back to me. And we did have some involvement...

May 2024
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Analyst/Coordinator

Relationship

I wouldn't buy the solution again. It always seems to have an issue. The system has been better...

Mar 2024
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Analyst/Coordinator

Operations

No one reaches out to us and really says anything about training. Whether the vendor's training will...

Mar 2024
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Analyst/Coordinator

Relationship

When we put notes or comments on a case, it doesn't seem like the vendor's people read those. The...

Mar 2024
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Manager

Relationship

The quality of the service from Infinx is good. They have been responsive and have listened, and...

Mar 2024
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Manager

Loyalty, Product

There are some changes that I expect to come in a new release in terms of filtering and customizing...

Mar 2024
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Manager

Product

I like the interface of Infinx Prior Authorization. It is clean, simple, and easy to navigate and...

Mar 2024
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Manager

Product

We still have challenges from time to time with our bill and our invoice accuracy from Infinx. There...

Mar 2024
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Manager

Product, Value

From an integration standpoint, the value of being able to integrate Infinx's system with other...

Mar 2024
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Director

Loyalty, Relationship, Product

I love the system's prior authorization piece, but competing systems offer that too. The thing that...

Jan 2024
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CEO/President

Relationship, Value

Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...

Jan 2024
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CEO/President

Operations

With Infinx, there is not really training necessarily, but they a good job of communicating with our...

Jan 2024
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CEO/President

Relationship

The most positive thing about Infinx is that if a stat is off, the vendor will immediately start...

Oct 2023
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CEO/President

Relationship, Product

Sometimes Infinx would send too much paperwork or too many notes. They were pretty much sending over...

Oct 2023
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Manager

Relationship, Product

Infinx is like a factory. The people at Infinx are just kind of order takers. I don't see a lot of...

Sep 2023
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Manager

Relationship

Infinx’s support is very good. They get back to us very quickly, and they want to help. Infinx is...

Sep 2023
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Manager

Product

I would tell others looking at Infinx Prior Authorization to be prepared to babysit a lot of the...

Aug 2023
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Manager

Operations

Infinx came in pretty quickly during the implementation and gave us help when the product went live....

Aug 2023
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Manager

Relationship

Infinx’s support team is very responsive, although they don’t always give the answer I want. I have...

Aug 2023
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Manager

Relationship, Operations

I wish we had a bit more communication from Infinx about how their program is running on a...

Aug 2023
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Manager

Relationship

We are able to actively speak with people at Infinx regarding how the technology works, and we can...

Aug 2023
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Manager

Relationship

Anytime we have to address any issues, the vendor does their best to resolve things as soon as...

Aug 2023
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Manager

Product

We are a very large facility with multiple locations, so it would be pretty much impossible for us...

Aug 2023
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Manager

Operations

We have had issues with newer employees. The only thing I would suggest to Infinx is that they have...

Aug 2023
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Manager

Loyalty

We started off using Infinx because we opted for a contract with another vendor. However, that...

Aug 2023
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Manager

Relationship, Product

We have been happy with Infinx so far. There have been a few hiccups here and there, but Infinx is...

Aug 2023
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Manager

Relationship

Our contact at Infinx is very responsive and does tend to keep things going or get the right people...

Aug 2023
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Manager

Relationship

I like how responsive Infinx is. They are very explanatory when it comes to issues regarding...

Aug 2023
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Manager

Product

I would like maybe a little more customization with a couple of things on the portal. If we could...

Aug 2023
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Manager

Product

There is a list that Infinx has developed that alerts us when something has been denied or needs to...

Aug 2023
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Manager

Relationship, Operations

Infinx did a good job of preparing us for the go-live. There was a lot of communication before our...

Aug 2023
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Manager

Relationship, Product

We process quite a few things through Infinx's product, and Infinx does a lot of work for us with...

Aug 2023
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Manager

Product

We really could go without the fully integrated system because the way our workflow is now is great,...

Aug 2023
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Manager

Product

Occasionally, the product will have an error and won’t accept a file, but then that error will go...

Aug 2023
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Manager

Relationship

Infinx’s email support team is super quick to respond to us.

Aug 2023
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Manager

Relationship, Product

We don’t even notice when there are upgrades in Prior Authorization because they are so seamless. I...

Aug 2023
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Manager

Relationship

Infinx does make improvements to the software. We rarely talk to Infinx, but they reach out and tell...

Aug 2023
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Manager

Relationship, Value

Even though Prior Authorization does involve a full-time person on our end, Infinx does deliver. We...

Aug 2023
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Manager

Product

Prior Authorization is pretty straightforward. I don’t have any trouble navigating or finding things...

Aug 2023
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Director

Relationship, Product

Everything has really gone well with Infinx. The main thing with Infinx is that when we have had...

Jul 2023
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Director

Product, Value

The product cuts down on overhead, which is a big thing these days. We can utilize employees in...

Jul 2023
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Director

Relationship

At one point, there were some issues, so the vendor's executives and upper leadership spoke with us...

Jul 2023
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Director

Product

The product’s integration with our EMR makes it easy to use. The product also has its own dashboard,...

Jul 2023
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