Prior Authorization
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Loyalty

We went with Infinx's solution for two reasons. The first was that we had a very manual process...

Apr 2023
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Manager

Relationship

Infinx has been good at listening to us and supporting us. They take our feedback to improve the...

Apr 2023
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Manager

Operations, Product

The product is very easy to use. We can create a case and move it through the system's processes....

Apr 2023
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Manager

Product

We have had to work through some data issues on the product's surgical side. The system's data...

Apr 2023
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Manager

Culture

We have had some challenges with the product's invoicing side, and we have had to do some due...

Apr 2023
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Manager

Operations, Product

We have seen a lot of upgrades since we went live on the system, but we haven't really talked about...

Apr 2023
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Manager

Product

There are some annoying little things in the product such as extra clicks, the way we go from screen...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

Prior Authorization is not something that I would recommend to anybody. It seems that I continuously...

Mar 2023
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(0)
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Manager

Loyalty

We chose Infinx because there wasn't a whole lot of other fluff. I told the vendor what I needed,...

Mar 2023
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Manager

Product

I like the solution. It is clear and defined, so I am happy with it. I have already recommended...

Mar 2023
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(0)
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Manager

Relationship

We have an operations team, and then we have a direct client services person that we reach out to,...

Mar 2023
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Manager

Relationship

When I schedule meetings with Infinx, I am aware that there are going to be offshore people on the...

Mar 2023
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(0)
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Manager

Relationship, Product

Some of the limitations that Infinx is presented with are because of our own internal processes that...

Mar 2023
||
(0)
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Manager

Relationship

The executive team assigned to me is very responsive and proactive. They are an extension of my...

Mar 2023
||
(0)
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Manager

Product

The product is easy to use. We are utilizing the vendor's team for automation, and we have a good...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

When I reach out to Infinx for clarification about an issue, the people I email always refer back to...

Mar 2023
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(0)
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Analyst/Coordinator

Product

Prior Authorization is user friendly on my end.

Mar 2023
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(0)
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Analyst/Coordinator

Product

I am not able to utilize Prior Authorization the way that Infinx claimed it could be used. For...

Mar 2023
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CEO/President

Operations

The implementation of Prior Authorization was a little bit rocky on the training side, but things...

Mar 2023
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(0)
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CEO/President

Relationship

We have regular meetings with Infinx, and they are always available.

Mar 2023
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(0)
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CEO/President

Relationship, Product

I would tell someone that Infinx has essentially completely taken over our prior authorization...

Mar 2023
||
(0)
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Manager

Relationship

I have been working with Infinx for a while now. They are fantastic. If I have questions regarding a...

Jan 2023
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Manager

Loyalty

We are moving away from Infinix. It is not that their service is bad or anything, but we want to do...

Dec 2022
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Manager

Product

Infinx could improve in their A/R aspect and working denials by just really doing their due...

Dec 2022
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(0)
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Manager

Product

I like that I can go into the system and search by the patient's name, and it will bring up what...

Dec 2022
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(0)
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Manager

Relationship

I would tell somebody that Infinx could be an extension to their staff internally, that I consider...

Dec 2022
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(0)
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Manager

Relationship, Value

I have been really satisfied with the product and the charges. We have had our ups and downs, and...

Dec 2022
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(0)
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Manager

Loyalty

The data that we have gotten out of the solution has been inconsistent. If we had some better...

Sep 2022
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(0)
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Manager

Relationship

A highlight for Infinx is that their customer service is excellent. They get back to us immediately.

Sep 2022
||
(0)
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Manager

Value

A downside of the solution is the reporting. We had to do a workaround for a while when things...

Sep 2022
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(0)
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Manager

Operations

The implementation of the system went well, but the upgrades have been lagging over the past year.

Sep 2022
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(0)
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Manager

Operations

The initial training was good. There really hasn't been any updated training because there hasn't...

Sep 2022
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(0)
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Director

Relationship

There are always bumps in the road, but when there are issues, Infinx is more than willing to jump...

Sep 2022
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(0)
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Director

Product

I would tell a peer to make sure to have a clear-cut workflow. The workflow is very important. If it...

Sep 2022
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Director

Product

Infinx could improve by making sure all the documentation is present and by making sure they send...

Sep 2022
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(0)
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Director

Relationship, Operations, Product

The vendor has been performing great. I really haven't had any issues. The vendor is still doing...

Sep 2022
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(0)
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Director

Relationship, Operations

The vendor could improve by getting a better understanding of individual company workflows. They do...

Sep 2022
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(0)
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Director

Relationship

The vendor’s biggest strength is their timeliness. They are just amazing in terms of turnaround...

Sep 2022
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(0)
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Director

Relationship

The vendor has done really well in terms of finding out from an insurance provider exactly what the...

Sep 2022
||
(0)
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Director

Product, Value

With the product, we obtain authorizations in a more timely fashion, and we can accommodate things...

Sep 2022
||
(0)
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Manager

Relationship

I primarily deal with the support people through the system or by email, and they are excellent....

Sep 2022
||
(0)
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Manager

Value

The system has been great since we have had it. It has improved. It has been a tremendous help for...

Sep 2022
||
(0)
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Manager

Relationship

Infinx is a very large company, and they are growing and thriving very well.

Aug 2022
||
(0)
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Manager

Operations, Product

We had one upgrade implemented, but many of the beneficial verification things and pieces of...

Aug 2022
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(0)
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Manager

Relationship

I have had a fantastic experience with Infinx. Things have been a work in progress, but the vendor...

Aug 2022
||
(0)
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Manager

Operations

In the beginning, I was concerned for my own job. I was worried that the product was going to come...

Aug 2022
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(0)
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Manager

Relationship

I communicate with Infinx via email all day, every day, and not in a negative way. The vendor is...

Aug 2022
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Manager

Loyalty, Product

I would absolutely recommend Prior Authorization. Infinx has a speedy turnaround of the...

Jul 2022
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(0)
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Manager

Loyalty, Relationship

Everything for us with Infinx is remote. So when the vendor updates, we get an email saying that...

Jul 2022
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(0)
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Manager

Value

If we need changes made to tables or we add a modality, there is no extra fee because we pay a...

Jul 2022
||
(0)
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Manager

Operations

Infinx does very well with training, and the product is so user friendly. Infinx provided excellent...

Jul 2022
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(0)
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Manager

Relationship

Infinx only has a one-way channel, and it is always open. If we do have an issue with the product...

Jul 2022
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(0)
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Manager

Value

We do pay a little extra to have onshore people working on the product. Initially, the work was...

Jul 2022
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