Infinx Prior Authorization Commentary
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Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
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User Commentary
Relationship
When we start new programs, a lot of vendors don't follow up, but that is not the case with Infinx....
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Relationship, Operations, Product
We were weeks behind, and it took a short period of being with Infinx for us to get completely...
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Operations, Product
The system can be great for people with staffing issues who need something for authorizations....
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Loyalty
We termed our contract with Infinx for prior authorization and moved that in-house due to their lack...
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Value
Infinx’s cost was probably industry standard. I don't feel that they charged for anything that most...
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Operations
We had Infinx trying to see how many of a certain type of visit we had or if a certain service was...
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Operations
I wasn't in on the initial setup of Infinx Prior Authorization, but I was told it didn't work as...
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Relationship
Our contact from Infinx was really good about getting back to me. And we did have some involvement...
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Relationship
I wouldn't buy the solution again. It always seems to have an issue. The system has been better...
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Operations
No one reaches out to us and really says anything about training. Whether the vendor's training will...
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Relationship
When we put notes or comments on a case, it doesn't seem like the vendor's people read those. The...
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Relationship
The quality of the service from Infinx is good. They have been responsive and have listened, and...
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Loyalty, Product
There are some changes that I expect to come in a new release in terms of filtering and customizing...
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Product
I like the interface of Infinx Prior Authorization. It is clean, simple, and easy to navigate and...
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Product
We still have challenges from time to time with our bill and our invoice accuracy from Infinx. There...
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Product, Value
From an integration standpoint, the value of being able to integrate Infinx's system with other...
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Loyalty, Relationship, Product
I love the system's prior authorization piece, but competing systems offer that too. The thing that...
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Relationship, Value
Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...
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Operations
With Infinx, there is not really training necessarily, but they a good job of communicating with our...
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Relationship
The most positive thing about Infinx is that if a stat is off, the vendor will immediately start...
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Relationship, Product
Sometimes Infinx would send too much paperwork or too many notes. They were pretty much sending over...
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Relationship, Product
Infinx is like a factory. The people at Infinx are just kind of order takers. I don't see a lot of...
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Relationship
Infinx’s support is very good. They get back to us very quickly, and they want to help. Infinx is...
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Product
I would tell others looking at Infinx Prior Authorization to be prepared to babysit a lot of the...
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Operations
Infinx came in pretty quickly during the implementation and gave us help when the product went live....
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Relationship
Infinx’s support team is very responsive, although they don’t always give the answer I want. I have...
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Relationship, Operations
I wish we had a bit more communication from Infinx about how their program is running on a...
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Relationship
We are able to actively speak with people at Infinx regarding how the technology works, and we can...
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Relationship
Anytime we have to address any issues, the vendor does their best to resolve things as soon as...
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Product
We are a very large facility with multiple locations, so it would be pretty much impossible for us...
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Operations
We have had issues with newer employees. The only thing I would suggest to Infinx is that they have...
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Loyalty
We started off using Infinx because we opted for a contract with another vendor. However, that...
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Relationship, Product
We have been happy with Infinx so far. There have been a few hiccups here and there, but Infinx is...
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Relationship
Our contact at Infinx is very responsive and does tend to keep things going or get the right people...
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Relationship
I like how responsive Infinx is. They are very explanatory when it comes to issues regarding...
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Product
I would like maybe a little more customization with a couple of things on the portal. If we could...
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Product
There is a list that Infinx has developed that alerts us when something has been denied or needs to...
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Relationship, Operations
Infinx did a good job of preparing us for the go-live. There was a lot of communication before our...
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Relationship, Product
We process quite a few things through Infinx's product, and Infinx does a lot of work for us with...
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Product
We really could go without the fully integrated system because the way our workflow is now is great,...
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Product
Occasionally, the product will have an error and won’t accept a file, but then that error will go...
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Relationship
Infinx’s email support team is super quick to respond to us.
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Relationship, Product
We don’t even notice when there are upgrades in Prior Authorization because they are so seamless. I...
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Relationship
Infinx does make improvements to the software. We rarely talk to Infinx, but they reach out and tell...
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Relationship, Value
Even though Prior Authorization does involve a full-time person on our end, Infinx does deliver. We...
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Product
Prior Authorization is pretty straightforward. I don’t have any trouble navigating or finding things...
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