Infinx Prior Authorization Commentary

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Infinx recently changed the liaison who handled training. There is someone new in the role. They are...

As far as Infinx Prior Authorization's functionality goes, we frequently find new things that we...

Infinx operates on a center-to-center basis. We have to know our center’s needs so that we can...

A lot of times, the issues that I see around Infinx are that they have constant new members on the...

Infinx's strength is that the cost is not like hiring an FTE. On the cost side, you're going to do...

From the very beginning, understanding how people were going to get trained was a bit of a struggle....

Maybe this is on me, but I don't really know where Infinix is headed. That's not something that's...

The support is there for sure. What Infinix does that helps me feel supported is provide points of...

We did things in-house before going with Infinx, so the idea of paying for the service without...

Infinx is always willing to provide education and is very quick to set it up. However, the training...

We have no interest in moving away from Infinx. We’re also looking at their third-party billing...

The implementation has been really good. Infinx is almost annoyingly in touch and will have meetings...

I don’t know how all of Infinx’s contracts are set up, but ours is based on a benchmark. We started...

Infinx has been a great partner. Anything we've asked for, they've done. They are extremely...

Things have been very difficult with the language barriers and time changes with the Infinx offshore...

The system is very user friendly. It's all web based, and there's very little downtime. We don't go...

Infinx could do a little better with ongoing training. They send information out, but I wish there...

I think the AI capabilities are huge within the portal. Infinx has an AI function they can turn on,...

The biggest benefit of Infinx's system is that we've been able to take on a lot of prior...

We've actually recommended Infinx to some of our cohorts. I think smaller hospitals that are trying...

Infinx has a support system where you just put a ticket in, and they're Johnny-on-the-spot with it....

We haven't realized a return on investment from Infinx's AI yet. We're gathering that data right...

Infinx's AI will definitely help because it can turn cases around a little faster. When they were...

Infinx has a quick turnaround, and they're actually very easy to work with. We have a team member...

I get solicitations all the time from vendors that want to take on prior-authorization work for us,...

I still see occasional automation glitches, especially with how much data moves back and forth, and...

There are still occasional training glitches, but that is more of a human factor. The vendor is good...

Our relationship with Infinx feels almost like a marriage at this point. We are deeply entwined in...

The vendor has bots, macros, and automated API integrations with external systems. They have a lot...

The vendor is always at least where I am, or maybe a little bit ahead. It’s rare that I come to them...

Over the past year or so, I’ve offloaded a substantial share of my work, and Infinx is now handling...

The vendor has driven our cost per authorization down immensely, and I’d be very likely to recommend...

I think the most important thing is that Infinx works well when I give them clear, concise direction...

I'm in a really good rhythm overall, but that doesn't mean I wouldn't like Infinx to do more....

Infinx does a bunch of stuff for us even beyond the preauthorization space. They do some scheduling...

We have a pretty good system setup with Infinx. There have been some hiccups lately, but for the...

The AI in the system has been pretty good, especially if no authorization is required. Infinx...

If we have an issue, Infinx's support team takes care of it pretty quickly. One issue we have had...

We are considering leaving Infinx because we are always looking to improve. Pricing is part of the...

I am happy with our service overall.

There is a language barrier at times. Infinx has finally gotten female representatives to assist....

Overall, we're very happy with the services provided by Infinx. The vendor is very responsive and supportive....

Infinx is learning as we go instead of having a more built-out platform, so there could be...

We're doing a bake-off right now to see whether we're going to go with Infinx or another platform,...

The vendor actually does want to partner with us. They're not just a solution vendor. They spend a...

We've had ups and downs, but I'd say that overall, we're pretty satisfied with Infinx. The costs are...

The functionality issues in the solution are kind of on us. We have limitations with our system. A...

We love Infinx.

For a time, we had challenges with invoicing for the services with Infinx, and it took a long time...

We have worked very closely with Infinx for a number of years on product enhancements and ideas to...

Infinx has some offshore staff who perform the work, and I have had mixed experiences with offshore...

When we first signed up with Infinx, the idea was that the system used early-stage AI, and it would...

The solution supports a good workflow. At the same time, there are capabilities and ideas I have...

We have a regular account management call with Infinx. It is a positive that even after a few years,...

On the integration side, we have worked with Infinx on integrations with a couple of different...

I think Infinx offers more than what we are utilizing, and exploring those other options would be...

With Infinx's solution, there could be some cross-referencing and some tools that it leverages to...

With the solution, I typically review invoices and make sure they are accurate before signing off on...

I think Infinx has done a good job. We are trying to understand what works best and not just keep...

Infinx is very receptive to feedback. It truly is a collaborative effort. I try to have regular...

There is room for improvement in data accuracy when inputting things into the EHR system, but that...

Perfection is hard to expect. There are some errors here and there in the solution, but overall, the...

Infinx does not offer any training, but they do share information. They constantly send emails with...

I have never had an issue with the solution not being able to get information or authorization from...

Infinx took our appointment reschedule rates from unmanageable to very few cases in a short time.

The service provided is very consistent, and issues are resolved in a timely manner.

Infinx is very helpful to our practice with regard to time management. They are very quick to...

Our only issue with Infinx is that there can be a language barrier.

Infinx helps us with some of our prior authorizations in terms of certain studies.

The solution could be better with interoperability in terms of getting more orders out. We still...

Infinx was the lowest-priced vendor in our budget range at the time, so the price set them apart.

We would choose Infinx again because they do help us on some of our prior authorizations so that we...

There could be a little more training. I don't think we had too many training sessions when we first...

The vendor could improve by getting with providers in a more timely manner so that providers know...

We expected to get approvals for our procedures so that we wouldn't have claim denials on the back...

To be successful with the solution, customers should have a game plan on what they expect their...

The vendor's key strength is their quick response. They get back with us quickly when we bring...

The customer service manager that I have makes sure that the entire partnership is good. We lost...

I wish we had Infinx’s product for insurance verification. When I saw a demo of it, one thing that...

My biggest thing with Infinx is their communication. I have met several other clients who agree...

We very rarely have issues with the prior authorization workflows. Infinx does frequent updates. If...

Infinx has a lot of products, some of which we don't use, though I would actually like to use them,...

I think Infinx does a great job. They will meet with us as often as necessary until all of our...

The system has some automation capabilities, but I don't think that those limitations are entirely...

We have annual reviews with Infinx, but when we propose a solution, they will take it back and...

We could use more proactive input from Infinx, especially guidance about the things they have seen...

The solution has an extra API that we haven't purchased yet. The solution could always have a better...

I do not know that I really know Infinx’s vision beyond our scope. They are kind of a piece in the...

We have added new payers to the solution, so that went smoothly. The implementation of the solution...

Infinx’s support is great. They always message us about upcoming holidays, whether we need coverage,...

Infinx has been great. Infinx has a team that submits prior authorizations for us. Every once in a...

I was against the system at first. We had a bit of a rough start with it. It took us a while to...

Most of the time, Infinx underpromises and overdelivers. I don't anticipate any problems with the...

Infinx 100% avoids charging for every little thing. We have some payers who require same-day...

Infinx can pivot when necessary to deliver new APIs, and they can handle HL7s and SFTP sites easily....

I am not a fan of outsourcing things. However, the vendor's people handle things really well and...

With Infinx Prior Authorization, we were able to replace some staff members. The system handles...