Infinx Prior Authorization Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Product
One block right now is building the trust factor so that we know if we have handed a case to Infinx,...
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Relationship, Operations
We feel like we are spending more time training Infinx than we are with Infinx training us. There...
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Relationship, Operations
Infinx makes every attempt to keep their promises, but the implementation process is challenging,...
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Loyalty, Value
Infinx Prior Authorization is what we need in our situation, and in the long term, it will provide...
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Relationship
Infinx goes above and beyond with their support. They have a regular meeting with me and my team to...
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Relationship, Product
Authorizations aren't fun or pleasant for anybody. I still get authorization denials because I'm out...
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Relationship, Product
If an insurance doesn't require authorization on one of the CPT codes that we define, we find it and...
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Product
We engaged with Infinx for their authorization services. We have the system defined for certain CPT...
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Operations
Our original training for Infinx Prior Authorization was a little bumpy, but we are definitely...
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Product, Value
We have to check on every single case that we have. We put information in the system. There are some...
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Relationship
Sometimes, our communication with Infinx gets a little lost. When we send a request down, we will...
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Product
I would definitely buy Infinx Prior Authorization again. I don't know whether there are other...
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Loyalty
Our old prior authorization system was able to do book uploads, but we transferred to Infinx Prior...
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Product
It is tedious to move from the old version of the system to the new version. If we miss any little...
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Product
The system's ease of use for end users suffers because there is a language barrier. When we talk to...
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Relationship
We mostly communicate with Infinx through email. Infinx's people are quick to respond that way. I...
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Relationship
We had an issue when we first started with Infinx Prior Authorization. The vendor's communication...
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Relationship, Product
I appreciate the system's abilities for radiology. Infinx is magnificent. I was told that the vendor...
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Relationship
I know that being in-house and dealing with insurance companies can be very tough. I want Infinx to...
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Product, Value
When we first started off with Infinx Prior Authorization, we had a couple of problems. We actually...
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Relationship
Infinx has been adaptable and flexible with us. We are a large organization, so we need vendors to...
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Relationship
I am satisfied with the vendor’s prior authorization workflows, and Infinx works very closely with...
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Relationship, Product
Infinx gets behind sometimes with their responses just because they are in a different time zone. If...
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Value
Infinx could be a little nimbler when it comes to technology-first solutions. They have so many...
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Product
The outcomes with Infinx Prior Authorization are good now. What could have driven me to give Infinx...
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Loyalty, Product
The only hesitation I have right now is that we are going to upgrade Infinx Prior Authorization to a...
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Product
Prior authorization for our specialty is complex. The procedures and paperwork change at the drop of...
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Relationship, Product
Things are going very well with Infinx Prior Authorization. I haven't really received any bad...
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Relationship, Product
One of Infinx's leads sends out a spreadsheet regularly that depicts what a patient owes and whether...
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Relationship
Infinx is easy to work with. I have never had any issues with their staff members, and if there is...
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Loyalty
Our platform is changing EMRs. Our leaders want everyone on the same EMR so that everyone will be on...
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Operations
Infinx's training is pretty simplified. The platform is pretty easy and accessible. The vendor has a...
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Product, Value
We primarily use the system to speed up our authorization process. In the past, our authorization...
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Product
The system is pretty easy to understand and maneuver through. We just have to log in and put in what...
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Relationship, Product
Infinx Prior Authorization is presented as an AI product, but it is not 100% AI. A lot of manual...
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Relationship, Operations
All of our communications with Infinx have been very up front and on the up during the time that I...
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Loyalty, Relationship, Product
Infinx tries really hard to meet our needs with new technology. They have just implemented some new...
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Relationship
We have been meeting with Infinx more frequently, and we want less frequent meetings because we are...
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Relationship, Product
There have been some areas that I have been frustrated with in the system, and we have been able to...
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Loyalty, Product
I expect to be fully satisfied with Infinx Prior Authorization in the future. I can see our service...
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Operations
There is no training from Infinx; nobody came in and taught us. Whenever we get a new person, we do...
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Relationship
Infinx will tell us when there is an update for Infinx Prior Authorization, but it always looks the...
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Relationship
I never have an issue with Infinx. They get back to me, and they always communicate with me through...
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Product
Infinx Prior Authorization is not terrible, but if we don't know the nuances, like for certain...
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Relationship
There is a generic Infinx support email that we contact for help, but there is another email for our...
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Relationship, Product
One of our payers had an update to their portal, and we were told that no authorization was required...
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Relationship, Product, Value
Infinx is good about getting the in-network and out-of-network benefits and seeing whether we are...
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Value
Anything that Infinx has charged us for has been a user error, not their error.
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Product, Value
We don't have an integration between Infinx Prior Authorization and our system because it is a...
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Relationship
We have had a few changes in our Infinx contact, so that was a little frustrating at first because...
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Relationship
Infinx seems to be pretty responsive in getting our issues fixed, though we have an issue right now,...
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Relationship
We use Infinx for multiple spaces, and their teams used to go through me to talk to each other. I...
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Relationship, Product
We brought up an issue that we were having, and Infinx said they were working on a fix, but that was...
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Operations
For implementations, Infinx just sends emails, and it doesn't seem like the emails go to every user....
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Culture, Value
Infinx Prior Authorization was advertised to us as something that would do benefits, authorizations,...
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Product
In terms of the workflow with Infinx Prior Authorization, we had an issue with ordering or trying to...
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Loyalty, Relationship
Infinix’s prior authorization workflows are something we are working through with them. I am not...
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Product
If we get denied prior authorizations, Infinx sends us the information through the patient's chart,...
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Relationship
We email the vendor’s team a lot, and they are fairly responsive. When we have issues, I can reach...
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Relationship
Infinx has helped my team reach out in a regular time frame for authorization submissions.
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Relationship
Calling Infinx’s people is difficult, and a lot of times we get disconnected. The vendor's people...
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Product
One thing that Infinx could do is keep a log or some kind of record of different types of insurance....
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Loyalty, Product, Value
Infinx Prior Authorization saves me a lot of time, and I’m not aware of any other systems that do...
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Relationship
Everyone at Infinx is good at communicating, and they are very responsive, and I love that. The...
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Relationship
We can put in stat requests to the vendor to say that we need help ASAP, but I don’t feel like...
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Operations
I was pretty pleased with the go-live of Infinx Prior Authorization. It was pretty easy, and my team...
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Relationship, Operations
I have consulted with Infinx on some potential ideas for upgrades, and they have done one...
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Loyalty, Product
For the last few years, I have requested a few different updates to Infinx Prior Authorization to...
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Culture, Value
We have had and continue to have significant issues, pretty much since we started, with the billing...
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Product
We would like a little bit more auditing of some of the claims that initially went into Infinx Prior...
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Product
The ability to have more customizable and saved views in Infinx would be helpful. I go in and use...
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Relationship
I would like to have more of a relationship with a couple of executives from Infinx so that I could...
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Relationship, Product
Infinx is a very good company with a very good system, and some tweaks would make it an excellent...
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Relationship
Infinx does a great job, but a lot of the work is done overseas. Because of that, there is a slight...
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Operations
The initial phase with Infinx Prior Authorization was pretty rough; however, since we got a new...
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Relationship
Honestly, Infinx has been very helpful. Getting everything together in the beginning was a little...
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Relationship
The biggest thing that Infinx could do would be to work on understanding our workflows and insurance...
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Value
Infinx charges us when we submit authorizations. With same-day or stat surgeries, our prices are a...
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Product
People often have issues with AI-generated processes like Infinx Prior Authorization, and staff...
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Relationship
My Infinx client access manager is amazing. They are great at communicating. I can call them at any...
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Product, Value
Infinx Prior Authorization takes a huge burden off of our staff members. One of the biggest things...
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Relationship
Infinx provides outstanding collaboration and support from the account level. They are responsive,...
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Relationship, Product
Infinx's solution is organized, and it works well. Infinx responds quickly to any issues that come...
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Relationship, Product
When we launched authorizations with Infinx, it was a big struggle because their system and one of...
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Relationship, Product
We have had some issues with some products from Infinx. Infinx’s product team is located overseas,...
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Relationship
We partnered with Infinx knowing that what we wanted to do was new to them. They were willing to...
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Relationship, Value
We have had to reach out to Infinx one or two times for charges, and they have been more than...
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Value
The market is kind of dicey right now, so until we can find enough people who can do this kind of...
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Product
We have a standard operating procedure in place, and when we put new items on the standard operating...
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Operations
Infinx could improve on the training of their staff. A lot of times when they send records, instead...
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Relationship
The vendor's prior authorization workflows have gotten worse. They have had a lot of staff...
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Relationship
Infinx always sets up conference calls if we are having issues and tries to work through them....
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Relationship
Infinx is always willing to help and talk to other vendors that we work with to make sure all the...
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Operations
Infinx is helpful when I'm training other new employees to look up different information. They have...
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Relationship
Infinx’s support is a little difficult. Sometimes I’m tossed back and forth before I get a set...
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Loyalty, Product
Infinx Prior Authorization is a little spotty here and there, and Infinx is a little behind, but...
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Operations
The implementation of Infinx Prior Authorization was a little behind Infinx’s other product...
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Relationship
We had a great Infinx client support executive who was able to understand both the offshore and the...
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Product
We have been working with Infinx for a couple of years, and their AI is not delivering as they had...
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Relationship, Product
Infinx couldn't pull our clinicals because they were offshore, and it would have been nice if we had...
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Product
Infinx Prior Authorization is a fairly easy, user-friendly program. If we didn't have this product...
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Relationship, Value
Infinx is a great company to work with. They do anything and everything that we ask of them. They...
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Operations
When we implemented Infinx Prior Authorization, I felt like everything and anything I needed was...
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Relationship
If something breaks in Infinx Prior Authorization, I work with the product support team, and they...
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Product
If we go read about Infinx Prior Authorization, the system is said to be AI, but then the fine print...
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Product, Value
Infinx’s people are great to work with, but their workflows can use some improvement because the AI...
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Operations, Product
Infinx needs to think about the spectrum of how people learn, so they need to have visual, written,...
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Relationship
Our biggest concern with Infinx’s support is in their timeline of notifying us of a denial or a need...
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Loyalty
One problem with keeping Infinx Prior Authorization is our EHR vendor has come out with a payer...
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Value
Infinx does not avoid charging for every little thing. We have a set cost if we are within our...
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Product
Infinx Prior Authorization is pretty straightforward. We plug in the information on their portal,...
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Relationship
Infinx is very responsive to emails. If a case is not moving anywhere and we are messaging back and...
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Culture, Value
When we ran into something where either we didn't understand the charging correctly, or it wasn't...
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Operations
We usually ask Infinx for training. There hasn't been any training since we went live because it...
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Loyalty, Product
The one looming thing right now is we are trying to integrate Infinx Prior Authorization with our...
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Value
When Infinx sold Infinx Prior Authorization to us, their big thing was decreased denials. We...
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Relationship
Infinx could improve communication. We found that they will find trouble in cases, and they will ask...
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Relationship
We did encounter a situation where someone had a language barrier with one of the representatives....
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Product, Value
We have seen a decrease in denials for missing prior authorization on the centers that are currently...
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Product
It makes me aggravated that if I am logged in to the portal itself, and I go and browse somewhere...
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Relationship, Operations
We had a rough start. It was our fault, and there was a lot of miscommunication when it came to...
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Relationship
Communication is extremely there. Infinx is over the top when it comes to communicating, and they...
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Loyalty, Relationship
Infinx was the winner of multiple systems that I did a demo of. First of all, we were having a lot...
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Value
The value driver for this solution is just the amount of work it does. It is just like having an...
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Product
I haven't seen anything new. We did integrate a new version. The only difference that I saw was...
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Product
If I were recommending this solution, I wouldn't say anything; I just need to show it. Infinx Prior...
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Relationship
Infinx always tries to work with us. We have tailored a lot with them, so they always try to make...
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Relationship, Operations
There could be better communication between Infinx's employees. At times, I don't think all of the...
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Product
My biggest curveball with Infinx has been with using portals to complete authorizations. Infinx's...
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Relationship, Product
Infinx has been a big help. Their system has taken a lot of pressure off of me individually when it...
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Relationship
Infinx's main value point is their response time; they are very responsive. We get at least some...
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Relationship
We do have a few struggles with the vendor's support team. We reach out to the support team by...
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Operations, Product
The vendor's portal is very user friendly and very easy to use. We have access to a reporting side,...
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Product
The only opportunity for Infinx to improve would be for them to make a direct connection. We still...
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Product, Value
The benefit of some of the other authorization solutions is that they embed themselves in our EHR...
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Relationship, Product
The process of enrolling a new payer is really not too bad. A lot of our prior authorizations to...
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Loyalty
We looked at some other vendors, and we started looking into this particular type of service when we...
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Operations
We had to go into using the system with the mindset that it is kind of like hiring a new employee. I...
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Relationship
Overall, Infinx Prior Authorization is a great solution. For prior authorizations, I can say with...
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Operations
The onboarding process is key for successful outcomes. Once Infinx gets the training and understands...
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Operations
Infinx does a very good job at training their staff. They spend a lot of time on pretraining before...
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Loyalty, Product
The product is very easy to use. Infinx has a whole new system that they are working on...
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Relationship, Product
Infinx is very easy to work with, and they are very knowledgeable about all the different payers we...
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Value
I would tell someone considering Infinx that the vendor is a partner with us and that the services...
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Relationship
We have regular meetings with Infinx for training, and their support team is very receptive and...
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Operations
Infinx could improve their staff and training. There are still some times when we have to tell the...
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Loyalty
I’m not sure that Infinx Prior Authorization is part of our long-term plans. There is a chance we...
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Relationship, Value
Infinx’s support is very good. They have excellent communication, and they are responsive. For the...
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