Infinx Prior Authorization Commentary
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
I wouldn't buy the solution again. It always seems to have an issue. The system has been better...
Login or Create an Account to see details.
Operations
No one reaches out to us and really says anything about training. Whether the vendor's training will...
Login or Create an Account to see details.
Relationship
When we put notes or comments on a case, it doesn't seem like the vendor's people read those. The...
Login or Create an Account to see details.
Relationship
The quality of the service from Infinx is good. They have been responsive and have listened, and...
Login or Create an Account to see details.
Loyalty, Product
There are some changes that I expect to come in a new release in terms of filtering and customizing...
Login or Create an Account to see details.
Product
I like the interface of Infinx Prior Authorization. It is clean, simple, and easy to navigate and...
Login or Create an Account to see details.
Product
We still have challenges from time to time with our bill and our invoice accuracy from Infinx. There...
Login or Create an Account to see details.
Product, Value
From an integration standpoint, the value of being able to integrate Infinx's system with other...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I love the system's prior authorization piece, but competing systems offer that too. The thing that...
Login or Create an Account to see details.
Relationship, Value
Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...
Login or Create an Account to see details.
Operations
With Infinx, there is not really training necessarily, but they a good job of communicating with our...
Login or Create an Account to see details.
Relationship
The most positive thing about Infinx is that if a stat is off, the vendor will immediately start...
Login or Create an Account to see details.
Relationship, Product
Sometimes Infinx would send too much paperwork or too many notes. They were pretty much sending over...
Login or Create an Account to see details.
Relationship, Product
Infinx is like a factory. The people at Infinx are just kind of order takers. I don't see a lot of...
Login or Create an Account to see details.
Relationship
Infinx’s support is very good. They get back to us very quickly, and they want to help. Infinx is...
Login or Create an Account to see details.
Product
I would tell others looking at Infinx Prior Authorization to be prepared to babysit a lot of the...
Login or Create an Account to see details.
Operations
Infinx came in pretty quickly during the implementation and gave us help when the product went live....
Login or Create an Account to see details.
Relationship
Infinx’s support team is very responsive, although they don’t always give the answer I want. I have...
Login or Create an Account to see details.
Relationship, Operations
I wish we had a bit more communication from Infinx about how their program is running on a...
Login or Create an Account to see details.
Relationship
We are able to actively speak with people at Infinx regarding how the technology works, and we can...
Login or Create an Account to see details.
Relationship
Anytime we have to address any issues, the vendor does their best to resolve things as soon as...
Login or Create an Account to see details.
Product
We are a very large facility with multiple locations, so it would be pretty much impossible for us...
Login or Create an Account to see details.
Operations
We have had issues with newer employees. The only thing I would suggest to Infinx is that they have...
Login or Create an Account to see details.
Loyalty
We started off using Infinx because we opted for a contract with another vendor. However, that...
Login or Create an Account to see details.
Relationship, Product
We have been happy with Infinx so far. There have been a few hiccups here and there, but Infinx is...
Login or Create an Account to see details.
Relationship
Our contact at Infinx is very responsive and does tend to keep things going or get the right people...
Login or Create an Account to see details.
Relationship
I like how responsive Infinx is. They are very explanatory when it comes to issues regarding...
Login or Create an Account to see details.
Product
I would like maybe a little more customization with a couple of things on the portal. If we could...
Login or Create an Account to see details.
Product
There is a list that Infinx has developed that alerts us when something has been denied or needs to...
Login or Create an Account to see details.
Relationship, Operations
Infinx did a good job of preparing us for the go-live. There was a lot of communication before our...
Login or Create an Account to see details.
Relationship, Product
We process quite a few things through Infinx's product, and Infinx does a lot of work for us with...
Login or Create an Account to see details.
Product
We really could go without the fully integrated system because the way our workflow is now is great,...
Login or Create an Account to see details.
Product
Occasionally, the product will have an error and won’t accept a file, but then that error will go...
Login or Create an Account to see details.
Relationship
Infinx’s email support team is super quick to respond to us.
Login or Create an Account to see details.
Relationship, Product
We don’t even notice when there are upgrades in Prior Authorization because they are so seamless. I...
Login or Create an Account to see details.
Relationship
Infinx does make improvements to the software. We rarely talk to Infinx, but they reach out and tell...
Login or Create an Account to see details.
Relationship, Value
Even though Prior Authorization does involve a full-time person on our end, Infinx does deliver. We...
Login or Create an Account to see details.
Product
Prior Authorization is pretty straightforward. I don’t have any trouble navigating or finding things...
Login or Create an Account to see details.
Relationship, Product
Everything has really gone well with Infinx. The main thing with Infinx is that when we have had...
Login or Create an Account to see details.
Product, Value
The product cuts down on overhead, which is a big thing these days. We can utilize employees in...
Login or Create an Account to see details.
Relationship
At one point, there were some issues, so the vendor's executives and upper leadership spoke with us...
Login or Create an Account to see details.
Product
The product’s integration with our EMR makes it easy to use. The product also has its own dashboard,...
Login or Create an Account to see details.
Loyalty, Product
In our time with Infinx, we have seen a lot of change and improvement on both sides. We see things...
Login or Create an Account to see details.
Operations
If we were starting over with Infinx, we would plan better before going live with the programs. One...
Login or Create an Account to see details.
Loyalty, Product
We have some payers that won’t work with a third party for prior authorization. That is where we run...
Login or Create an Account to see details.
Operations, Product
From a technical standpoint, the product is great. It is straightforward, and it gives end users,...
Login or Create an Account to see details.
Loyalty
Infinx has a tough job because requirements are always changing, but they are pretty good at...
Login or Create an Account to see details.
Product
I would recommend the system. It is a viable solution for anybody with referring offices that don't...
Login or Create an Account to see details.
Relationship
Infinx could be more careful with their rollouts. Some of the upgrades introduce problems. Because...
Login or Create an Account to see details.
Relationship, Product
The product supports our integration needs. We have had some difficulty on our end with another...
Login or Create an Account to see details.
Relationship
The support from Infinx is good. The staff is great. Our representative is very responsive to...
Login or Create an Account to see details.
Relationship
When we started with Infinx, they did some customizations for us. Sometimes when a product is new...
Login or Create an Account to see details.
Culture
We had some initial billing and contracting issues with Infinx. Our billing office had some specific...
Login or Create an Account to see details.
Relationship
The product is easy to use. Infinx was very responsive to any challenges that we had. With the...
Login or Create an Account to see details.
Product
Infinx's solution has been very successful in getting the authorizations quicker than we can get...
Login or Create an Account to see details.
Loyalty
We got a new RIS, and the new vendor is telling us that the RIS has some authorization capabilities...
Login or Create an Account to see details.
Relationship
Sometimes we have difficulty with getting through to the vendor when there is an issue or with...
Login or Create an Account to see details.
Relationship, Product
Infinx gives great feedback, so we get a regular client-action report. We also need to do a...
Login or Create an Account to see details.
Relationship
Infinx will build things for us if we ask them to. They will build bots for us, but that isn't a...
Login or Create an Account to see details.
Relationship
The vendor's turnaround times for getting things done have been tremendous. Some of our...
Login or Create an Account to see details.
Culture, Value
Infinx keeps all of their promises with us. I always ask them for more things, and they never...
Login or Create an Account to see details.
Operations, Product
The system is so simple and super easy to use. There isn't a lot of training involved. We have never...
Login or Create an Account to see details.
Product
I wish that the system integrated better with our other systems. For example, if we put in an...
Login or Create an Account to see details.
Relationship
Infinx hasn't delivered any new technology, but they do try to innovate. They meet with us...
Login or Create an Account to see details.
​
Featured Report
Preferences