Infinx Prior Authorization Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Product
We love Infinx.
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Culture
For a time, we had challenges with invoicing for the services with Infinx, and it took a long time...
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Relationship, Product
We have worked very closely with Infinx for a number of years on product enhancements and ideas to...
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Relationship, Product
Infinx has some offshore staff who perform the work, and I have had mixed experiences with offshore...
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Product
When we first signed up with Infinx, the idea was that the system used early-stage AI, and it would...
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Product
The solution supports a good workflow. At the same time, there are capabilities and ideas I have...
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Relationship
We have a regular account management call with Infinx. It is a positive that even after a few years,...
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Relationship, Product
On the integration side, we have worked with Infinx on integrations with a couple of different...
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Product
I think Infinx offers more than what we are utilizing, and exploring those other options would be...
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Loyalty, Product
With Infinx's solution, there could be some cross-referencing and some tools that it leverages to...
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Culture, Product, Value
With the solution, I typically review invoices and make sure they are accurate before signing off on...
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Loyalty, Relationship
I think Infinx has done a good job. We are trying to understand what works best and not just keep...
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Relationship
Infinx is very receptive to feedback. It truly is a collaborative effort. I try to have regular...
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Operations, Product
There is room for improvement in data accuracy when inputting things into the EHR system, but that...
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Product
Perfection is hard to expect. There are some errors here and there in the solution, but overall, the...
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Operations
Infinx does not offer any training, but they do share information. They constantly send emails with...
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Relationship, Product
I have never had an issue with the solution not being able to get information or authorization from...
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Product
Infinx took our appointment reschedule rates from unmanageable to very few cases in a short time.
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Relationship
The service provided is very consistent, and issues are resolved in a timely manner.
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Relationship
Infinx is very helpful to our practice with regard to time management. They are very quick to...
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Relationship, Product
Our only issue with Infinx is that there can be a language barrier.
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Relationship, Product
Infinx helps us with some of our prior authorizations in terms of certain studies.
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Product
The solution could be better with interoperability in terms of getting more orders out. We still...
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Loyalty, Value
Infinx was the lowest-priced vendor in our budget range at the time, so the price set them apart.
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Loyalty
We would choose Infinx again because they do help us on some of our prior authorizations so that we...
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Operations
There could be a little more training. I don't think we had too many training sessions when we first...
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Relationship
The vendor could improve by getting with providers in a more timely manner so that providers know...
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Product
We expected to get approvals for our procedures so that we wouldn't have claim denials on the back...
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Culture, Relationship
To be successful with the solution, customers should have a game plan on what they expect their...
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Relationship
The vendor's key strength is their quick response. They get back with us quickly when we bring...
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Relationship
The customer service manager that I have makes sure that the entire partnership is good. We lost...
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Loyalty, Product
I wish we had Infinx’s product for insurance verification. When I saw a demo of it, one thing that...
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Relationship
My biggest thing with Infinx is their communication. I have met several other clients who agree...
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Relationship, Product
We very rarely have issues with the prior authorization workflows. Infinx does frequent updates. If...
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Loyalty, Product
Infinx has a lot of products, some of which we don't use, though I would actually like to use them,...
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Relationship
I think Infinx does a great job. They will meet with us as often as necessary until all of our...
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Value
The system has some automation capabilities, but I don't think that those limitations are entirely...
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Relationship
We have annual reviews with Infinx, but when we propose a solution, they will take it back and...
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Relationship, Operations
We could use more proactive input from Infinx, especially guidance about the things they have seen...
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Value
The solution has an extra API that we haven't purchased yet. The solution could always have a better...
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Relationship, Product
I do not know that I really know Infinx’s vision beyond our scope. They are kind of a piece in the...
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Operations, Product
We have added new payers to the solution, so that went smoothly. The implementation of the solution...
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Relationship
Infinx’s support is great. They always message us about upcoming holidays, whether we need coverage,...
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Relationship
Infinx has been great. Infinx has a team that submits prior authorizations for us. Every once in a...
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Operations
I was against the system at first. We had a bit of a rough start with it. It took us a while to...
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Loyalty
Most of the time, Infinx underpromises and overdelivers. I don't anticipate any problems with the...
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Value
Infinx 100% avoids charging for every little thing. We have some payers who require same-day...
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Relationship, Product
Infinx can pivot when necessary to deliver new APIs, and they can handle HL7s and SFTP sites easily....
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Relationship
I am not a fan of outsourcing things. However, the vendor's people handle things really well and...
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Product
With Infinx Prior Authorization, we were able to replace some staff members. The system handles...
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Operations
When we implemented Infinx Prior Authorization, Infinx came on site and walked through our workflows...
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Operations
Our initial training with Infinx went seamlessly, and after years of being with Infinx, we still...
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Relationship
Infinx’s leadership is highly engaged. They are a great company to work with.
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Loyalty, Product
Infinx has some new bot technology available. We haven’t purchased that platform yet, but they are...
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Relationship
Infinx could improve their product-team location and timelines. The support team is failing on...
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Relationship
Infinx's delivery and growth enhancements are dependent on us dreaming about certain things and on...
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Relationship
The operational team is focused. They deliver on productivity and audit satisfaction. The team...
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Relationship
The Infinx team has been very responsive. Whenever we have had an issue, the vendor has been polite...
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Culture
With Infinx, there was sometimes a disconnect between what the salesperson promised and what was...
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Loyalty, Relationship
Currently, I’m very satisfied and expect to remain so with Infinx moving forward. One example of why...
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Relationship, Operations
There is a learning curve when implementing Infinx's system, but the vendor has been very responsive...
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Relationship
The executives at Infinx are very involved. We have excellent communications and recurring meetings...
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Relationship, Value
Infinx has drastically decreased our denial rate and continues to do so. Just with the different...
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Relationship
We still have issues with Infinx attaining authorizations sometimes, but those are hard. Getting...
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Loyalty
If Infinix has the same employees working on our account, we don't have any issues. But if they have...
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Value
We have gotten our money's worth working with Infinx, because we used to have several people doing...
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Operations, Product
We submit requests all the time to add new users to Infinx’s program. I would like it if we could...
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Relationship
My likelihood to recommend Infinx rates in the middle of the road. Infinx's system is something that...
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Loyalty, Product
When Infinx gets Infinx Prior Authorization right, it is really nice. The portal and the way that...
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Relationship
If I were talking to anybody at Infinx, I would definitely say that they do really good work for the...
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Relationship
The proactive service from Infinx is our main problem. In previous years, we had a clear person who...
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Relationship, Product
Because we have other people working on Infinx Prior Authorization, we have a lot of issues with...
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Loyalty
We are looking into replacing the product with something with a more streamlined workflow. We aren't...
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Operations
Our effectiveness and implementation were rough at the beginning. There were a number of variables....
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Product, Value
We have learned a lot, so we have workflow changes that we can use. There are some other products...
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Relationship, Operations, Product
The overall product quality is not great, but it is good. The vendor just had to close down the...
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Relationship
The vendor’s executive involvement has been really good. We have had multiple account executives or...
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Operations, Product
Infinx does a good job with training. Trying to communicate with their team through the platform is...
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Relationship, Product
Typically, Infinx is able to turn around either an approval or a denial within 48 to 72 hours, and I...
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Relationship, Operations
When Infinx has new team members on our account, they aren't trained as well as I would like them to...
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Product, Value
The system is simplistic but gets the job done. There are no hidden fees.
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Relationship
Infinx does great at their overall communication with my team. They are quick to respond. We have...
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Relationship, Product
One block right now is building the trust factor so that we know if we have handed a case to Infinx,...
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Relationship, Operations
We feel like we are spending more time training Infinx than we are with Infinx training us. There...
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Relationship, Operations
Infinx makes every attempt to keep their promises, but the implementation process is challenging,...
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Loyalty, Value
Infinx Prior Authorization is what we need in our situation, and in the long term, it will provide...
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Relationship
Infinx goes above and beyond with their support. They have a regular meeting with me and my team to...
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Relationship, Product
Authorizations aren't fun or pleasant for anybody. I still get authorization denials because I'm out...
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Relationship, Product
If an insurance doesn't require authorization on one of the CPT codes that we define, we find it and...
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Product
We engaged with Infinx for their authorization services. We have the system defined for certain CPT...
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Operations
Our original training for Infinx Prior Authorization was a little bumpy, but we are definitely...
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Product, Value
We have to check on every single case that we have. We put information in the system. There are some...
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Relationship
Sometimes, our communication with Infinx gets a little lost. When we send a request down, we will...
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Product
I would definitely buy Infinx Prior Authorization again. I don't know whether there are other...
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Loyalty
Our old prior authorization system was able to do bulk uploads, but we transferred to Infinx Prior...
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Product
It is tedious to move from the old version of the system to the new version. If we miss any little...
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Product
The system's ease of use for end users suffers because there is a language barrier. When we talk to...
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Relationship
We mostly communicate with Infinx through email. Infinx's people are quick to respond that way. I...
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Relationship
We had an issue when we first started with Infinx Prior Authorization. The vendor's communication...
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Relationship, Product
I appreciate the system's abilities for radiology. Infinx is magnificent. I was told that the vendor...
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Relationship
I know that being in-house and dealing with insurance companies can be very tough. I want Infinx to...
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Product, Value
When we first started off with Infinx Prior Authorization, we had a couple of problems. We actually...
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Relationship
Infinx has been adaptable and flexible with us. We are a large organization, so we need vendors to...
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Relationship
I am satisfied with the vendor’s prior authorization workflows, and Infinx works very closely with...
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Relationship, Product
Infinx gets behind sometimes with their responses just because they are in a different time zone. If...
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Value
Infinx could be a little nimbler when it comes to technology-first solutions. They have so many...
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Product
The outcomes with Infinx Prior Authorization are good now. What could have driven me to give Infinx...
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Loyalty, Product
The only hesitation I have right now is that we are going to upgrade Infinx Prior Authorization to a...
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Product
Prior authorization for our specialty is complex. The procedures and paperwork change at the drop of...
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Relationship, Product
Things are going very well with Infinx Prior Authorization. I haven't really received any bad...
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Relationship, Product
One of Infinx's leads sends out a spreadsheet regularly that depicts what a patient owes and whether...
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Relationship
Infinx is easy to work with. I have never had any issues with their staff members, and if there is...
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Loyalty
Our platform is changing EMRs. Our leaders want everyone on the same EMR so that everyone will be on...
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Operations
Infinx's training is pretty simplified. The platform is pretty easy and accessible. The vendor has a...
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Product, Value
We primarily use the system to speed up our authorization process. In the past, our authorization...
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Product
The system is pretty easy to understand and maneuver through. We just have to log in and put in what...
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Relationship, Product
Infinx Prior Authorization is presented as an AI product, but it is not 100% AI. A lot of manual...
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Relationship, Operations
All of our communications with Infinx have been very up front and on the up during the time that I...
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Loyalty, Relationship, Product
Infinx tries really hard to meet our needs with new technology. They have just implemented some new...
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Relationship
We have been meeting with Infinx more frequently, and we want less frequent meetings because we are...
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Relationship, Product
There have been some areas that I have been frustrated with in the system, and we have been able to...
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Loyalty, Product
I expect to be fully satisfied with Infinx Prior Authorization in the future. I can see our service...
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Operations
There is no training from Infinx; nobody came in and taught us. Whenever we get a new person, we do...
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Relationship
Infinx will tell us when there is an update for Infinx Prior Authorization, but it always looks the...
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Relationship
I never have an issue with Infinx. They get back to me, and they always communicate with me through...
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Product
Infinx Prior Authorization is not terrible, but if we don't know the nuances, like for certain...
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Relationship
There is a generic Infinx support email that we contact for help, but there is another email for our...
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Relationship, Product
One of our payers had an update to their portal, and we were told that no authorization was required...
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Relationship, Product, Value
Infinx is good about getting the in-network and out-of-network benefits and seeing whether we are...
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Value
Anything that Infinx has charged us for has been a user error, not their error.
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Product, Value
We don't have an integration between Infinx Prior Authorization and our system because it is a...
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Relationship
We have had a few changes in our Infinx contact, so that was a little frustrating at first because...
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Relationship
Infinx seems to be pretty responsive in getting our issues fixed, though we have an issue right now,...
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Relationship
We use Infinx for multiple spaces, and their teams used to go through me to talk to each other. I...
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Relationship, Product
We brought up an issue that we were having, and Infinx said they were working on a fix, but that was...
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Operations
For implementations, Infinx just sends emails, and it doesn't seem like the emails go to every user....
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Culture, Value
Infinx Prior Authorization was advertised to us as something that would do benefits, authorizations,...
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Product
In terms of the workflow with Infinx Prior Authorization, we had an issue with ordering or trying to...
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Loyalty, Relationship
Infinix’s prior authorization workflows are something we are working through with them. I am not...
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Product
If we get denied prior authorizations, Infinx sends us the information through the patient's chart,...
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Relationship
We email the vendor’s team a lot, and they are fairly responsive. When we have issues, I can reach...
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Relationship
Infinx has helped my team reach out in a regular time frame for authorization submissions.
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Relationship
Calling Infinx’s people is difficult, and a lot of times we get disconnected. The vendor's people...
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Product
One thing that Infinx could do is keep a log or some kind of record of different types of insurance....
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Loyalty, Product, Value
Infinx Prior Authorization saves me a lot of time, and I’m not aware of any other systems that do...
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Relationship
Everyone at Infinx is good at communicating, and they are very responsive, and I love that. The...
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Relationship
We can put in stat requests to the vendor to say that we need help ASAP, but I don’t feel like...
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Operations
I was pretty pleased with the go-live of Infinx Prior Authorization. It was pretty easy, and my team...
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Relationship, Operations
I have consulted with Infinx on some potential ideas for upgrades, and they have done one...
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Loyalty, Product
For the last few years, I have requested a few different updates to Infinx Prior Authorization to...
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Culture, Value
We have had and continue to have significant issues, pretty much since we started, with the billing...
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Product
We would like a little bit more auditing of some of the claims that initially went into Infinx Prior...
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Product
The ability to have more customizable and saved views in Infinx would be helpful. I go in and use...
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Relationship
I would like to have more of a relationship with a couple of executives from Infinx so that I could...
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Relationship, Product
Infinx is a very good company with a very good system, and some tweaks would make it an excellent...
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Relationship
Infinx does a great job, but a lot of the work is done overseas. Because of that, there is a slight...
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Commentary Summary
Comment Type Breakout