Infinx Prior Authorization Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Product
We love Infinx.
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Culture
For a time, we had challenges with invoicing for the services with Infinx, and it took a long time...
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Relationship, Product
We have worked very closely with Infinx for a number of years on product enhancements and ideas to...
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Relationship, Product
Infinx has some offshore staff who perform the work, and I have had mixed experiences with offshore...
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Product
When we first signed up with Infinx, the idea was that the system used early-stage AI, and it would...
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Product
The solution supports a good workflow. At the same time, there are capabilities and ideas I have...
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Relationship
We have a regular account management call with Infinx. It is a positive that even after a few years,...
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Relationship, Product
On the integration side, we have worked with Infinx on integrations with a couple of different...
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Product
I think Infinx offers more than what we are utilizing, and exploring those other options would be...
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Loyalty, Product
With Infinx's solution, there could be some cross-referencing and some tools that it leverages to...
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Culture, Product, Value
With the solution, I typically review invoices and make sure they are accurate before signing off on...
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Loyalty, Relationship
I think Infinx has done a good job. We are trying to understand what works best and not just keep...
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Relationship
Infinx is very receptive to feedback. It truly is a collaborative effort. I try to have regular...
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Operations, Product
There is room for improvement in data accuracy when inputting things into the EHR system, but that...
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Product
Perfection is hard to expect. There are some errors here and there in the solution, but overall, the...
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Operations
Infinx does not offer any training, but they do share information. They constantly send emails with...
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Relationship, Product
I have never had an issue with the solution not being able to get information or authorization from...
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Product
Infinx took our appointment reschedule rates from unmanageable to very few cases in a short time.
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Relationship
The service provided is very consistent, and issues are resolved in a timely manner.
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Relationship
Infinx is very helpful to our practice with regard to time management. They are very quick to...
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Relationship, Product
Our only issue with Infinx is that there can be a language barrier.
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Relationship, Product
Infinx helps us with some of our prior authorizations in terms of certain studies.
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Product
The solution could be better with interoperability in terms of getting more orders out. We still...
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Loyalty, Value
Infinx was the lowest-priced vendor in our budget range at the time, so the price set them apart.
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Loyalty
We would choose Infinx again because they do help us on some of our prior authorizations so that we...
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Operations
There could be a little more training. I don't think we had too many training sessions when we first...
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Relationship
The vendor could improve by getting with providers in a more timely manner so that providers know...
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Product
We expected to get approvals for our procedures so that we wouldn't have claim denials on the back...
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Culture, Relationship
To be successful with the solution, customers should have a game plan on what they expect their...
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Relationship
The vendor's key strength is their quick response. They get back with us quickly when we bring...
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Relationship
The customer service manager that I have makes sure that the entire partnership is good. We lost...
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Loyalty, Product
I wish we had Infinx’s product for insurance verification. When I saw a demo of it, one thing that...
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Relationship
My biggest thing with Infinx is their communication. I have met several other clients who agree...
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Relationship, Product
We very rarely have issues with the prior authorization workflows. Infinx does frequent updates. If...
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Loyalty, Product
Infinx has a lot of products, some of which we don't use, though I would actually like to use them,...
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Relationship
I think Infinx does a great job. They will meet with us as often as necessary until all of our...
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Value
The system has some automation capabilities, but I don't think that those limitations are entirely...
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Relationship
We have annual reviews with Infinx, but when we propose a solution, they will take it back and...
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Relationship, Operations
We could use more proactive input from Infinx, especially guidance about the things they have seen...
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Value
The solution has an extra API that we haven't purchased yet. The solution could always have a better...
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Relationship, Product
I do not know that I really know Infinx’s vision beyond our scope. They are kind of a piece in the...
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Operations, Product
We have added new payers to the solution, so that went smoothly. The implementation of the solution...
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Relationship
Infinx’s support is great. They always message us about upcoming holidays, whether we need coverage,...
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Relationship
Infinx has been great. Infinx has a team that submits prior authorizations for us. Every once in a...
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Operations
I was against the system at first. We had a bit of a rough start with it. It took us a while to...
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Loyalty
Most of the time, Infinx underpromises and overdelivers. I don't anticipate any problems with the...
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Value
Infinx 100% avoids charging for every little thing. We have some payers who require same-day...
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Relationship, Product
Infinx can pivot when necessary to deliver new APIs, and they can handle HL7s and SFTP sites easily....
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Relationship
I am not a fan of outsourcing things. However, the vendor's people handle things really well and...
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Product
With Infinx Prior Authorization, we were able to replace some staff members. The system handles...
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Operations
When we implemented Infinx Prior Authorization, Infinx came on site and walked through our workflows...
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Operations
Our initial training with Infinx went seamlessly, and after years of being with Infinx, we still...
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Relationship
Infinx’s leadership is highly engaged. They are a great company to work with.
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Loyalty, Product
Infinx has some new bot technology available. We haven’t purchased that platform yet, but they are...
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Relationship
Infinx could improve their product-team location and timelines. The support team is failing on...
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Relationship
Infinx's delivery and growth enhancements are dependent on us dreaming about certain things and on...
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Relationship
The operational team is focused. They deliver on productivity and audit satisfaction. The team...
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Relationship
The Infinx team has been very responsive. Whenever we have had an issue, the vendor has been polite...
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Culture
With Infinx, there was sometimes a disconnect between what the salesperson promised and what was...
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Loyalty, Relationship
Currently, I’m very satisfied and expect to remain so with Infinx moving forward. One example of why...
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Relationship, Operations
There is a learning curve when implementing Infinx's system, but the vendor has been very responsive...
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Relationship
The executives at Infinx are very involved. We have excellent communications and recurring meetings...
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Relationship, Value
Infinx has drastically decreased our denial rate and continues to do so. Just with the different...
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Relationship
We still have issues with Infinx attaining authorizations sometimes, but those are hard. Getting...
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Loyalty
If Infinix has the same employees working on our account, we don't have any issues. But if they have...
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Value
We have gotten our money's worth working with Infinx, because we used to have several people doing...
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Operations, Product
We submit requests all the time to add new users to Infinx’s program. I would like it if we could...
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Relationship
My likelihood to recommend Infinx rates in the middle of the road. Infinx's system is something that...
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Loyalty, Product
When Infinx gets Infinx Prior Authorization right, it is really nice. The portal and the way that...
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Relationship
If I were talking to anybody at Infinx, I would definitely say that they do really good work for the...
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Relationship
The proactive service from Infinx is our main problem. In previous years, we had a clear person who...
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Relationship, Product
Because we have other people working on Infinx Prior Authorization, we have a lot of issues with...
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Loyalty
We are looking into replacing the product with something with a more streamlined workflow. We aren't...
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Operations
Our effectiveness and implementation were rough at the beginning. There were a number of variables....
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Product, Value
We have learned a lot, so we have workflow changes that we can use. There are some other products...
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Relationship, Operations, Product
The overall product quality is not great, but it is good. The vendor just had to close down the...
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Relationship
The vendor’s executive involvement has been really good. We have had multiple account executives or...
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Operations, Product
Infinx does a good job with training. Trying to communicate with their team through the platform is...
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Relationship, Product
Typically, Infinx is able to turn around either an approval or a denial within 48 to 72 hours, and I...
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Relationship, Operations
When Infinx has new team members on our account, they aren't trained as well as I would like them to...
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Product, Value
The system is simplistic but gets the job done. There are no hidden fees.
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Relationship
Infinx does great at their overall communication with my team. They are quick to respond. We have...
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Relationship, Product
One block right now is building the trust factor so that we know if we have handed a case to Infinx,...
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Relationship, Operations
We feel like we are spending more time training Infinx than we are with Infinx training us. There...
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Relationship, Operations
Infinx makes every attempt to keep their promises, but the implementation process is challenging,...
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Loyalty, Value
Infinx Prior Authorization is what we need in our situation, and in the long term, it will provide...
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Relationship
Infinx goes above and beyond with their support. They have a regular meeting with me and my team to...
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Relationship, Product
Authorizations aren't fun or pleasant for anybody. I still get authorization denials because I'm out...
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Relationship, Product
If an insurance doesn't require authorization on one of the CPT codes that we define, we find it and...
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Product
We engaged with Infinx for their authorization services. We have the system defined for certain CPT...
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Operations
Our original training for Infinx Prior Authorization was a little bumpy, but we are definitely...
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Product, Value
We have to check on every single case that we have. We put information in the system. There are some...
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Relationship
Sometimes, our communication with Infinx gets a little lost. When we send a request down, we will...
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Product
I would definitely buy Infinx Prior Authorization again. I don't know whether there are other...
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Commentary Summary
Comment Type Breakout