Infinx Prior Authorization Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Loyalty, Relationship, Product

I love the system's prior authorization piece, but competing systems offer that too. The thing that...

Jan 2024
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CEO/President

Relationship, Value

Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...

Jan 2024
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CEO/President

Operations

With Infinx, there is not really training necessarily, but they a good job of communicating with our...

Jan 2024
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CEO/President

Relationship

The most positive thing about Infinx is that if a stat is off, the vendor will immediately start...

Oct 2023
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CEO/President

Relationship, Product

Sometimes Infinx would send too much paperwork or too many notes. They were pretty much sending over...

Oct 2023
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Manager

Relationship, Product

Infinx is like a factory. The people at Infinx are just kind of order takers. I don't see a lot of...

Sep 2023
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Manager

Relationship

Infinx’s support is very good. They get back to us very quickly, and they want to help. Infinx is...

Sep 2023
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Manager

Product

I would tell others looking at Infinx Prior Authorization to be prepared to babysit a lot of the...

Aug 2023
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Manager

Operations

Infinx came in pretty quickly during the implementation and gave us help when the product went live....

Aug 2023
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Manager

Relationship

Infinx’s support team is very responsive, although they don’t always give the answer I want. I have...

Aug 2023
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Manager

Relationship, Operations

I wish we had a bit more communication from Infinx about how their program is running on a...

Aug 2023
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Manager

Relationship

We are able to actively speak with people at Infinx regarding how the technology works, and we can...

Aug 2023
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Manager

Relationship

Anytime we have to address any issues, the vendor does their best to resolve things as soon as...

Aug 2023
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Manager

Product

We are a very large facility with multiple locations, so it would be pretty much impossible for us...

Aug 2023
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Manager

Operations

We have had issues with newer employees. The only thing I would suggest to Infinx is that they have...

Aug 2023
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Manager

Loyalty

We started off using Infinx because we opted for a contract with another vendor. However, that...

Aug 2023
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Manager

Relationship, Product

We have been happy with Infinx so far. There have been a few hiccups here and there, but Infinx is...

Aug 2023
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Manager

Relationship

Our contact at Infinx is very responsive and does tend to keep things going or get the right people...

Aug 2023
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Manager

Relationship

I like how responsive Infinx is. They are very explanatory when it comes to issues regarding...

Aug 2023
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Manager

Product

I would like maybe a little more customization with a couple of things on the portal. If we could...

Aug 2023
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Manager

Product

There is a list that Infinx has developed that alerts us when something has been denied or needs to...

Aug 2023
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Manager

Relationship, Operations

Infinx did a good job of preparing us for the go-live. There was a lot of communication before our...

Aug 2023
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Manager

Relationship, Product

We process quite a few things through Infinx's product, and Infinx does a lot of work for us with...

Aug 2023
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Manager

Product

We really could go without the fully integrated system because the way our workflow is now is great,...

Aug 2023
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Manager

Product

Occasionally, the product will have an error and won’t accept a file, but then that error will go...

Aug 2023
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Manager

Relationship

Infinx’s email support team is super quick to respond to us.

Aug 2023
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Manager

Relationship, Product

We don’t even notice when there are upgrades in Prior Authorization because they are so seamless. I...

Aug 2023
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Manager

Relationship

Infinx does make improvements to the software. We rarely talk to Infinx, but they reach out and tell...

Aug 2023
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Manager

Relationship, Value

Even though Prior Authorization does involve a full-time person on our end, Infinx does deliver. We...

Aug 2023
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Manager

Product

Prior Authorization is pretty straightforward. I don’t have any trouble navigating or finding things...

Aug 2023
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Director

Relationship, Product

Everything has really gone well with Infinx. The main thing with Infinx is that when we have had...

Jul 2023
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Director

Product, Value

The product cuts down on overhead, which is a big thing these days. We can utilize employees in...

Jul 2023
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Director

Relationship

At one point, there were some issues, so the vendor's executives and upper leadership spoke with us...

Jul 2023
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Director

Product

The product’s integration with our EMR makes it easy to use. The product also has its own dashboard,...

Jul 2023
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Director

Loyalty, Product

In our time with Infinx, we have seen a lot of change and improvement on both sides. We see things...

Jul 2023
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Director

Operations

If we were starting over with Infinx, we would plan better before going live with the programs. One...

Jul 2023
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Director

Loyalty, Product

We have some payers that won’t work with a third party for prior authorization. That is where we run...

Jul 2023
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Manager

Operations, Product

From a technical standpoint, the product is great. It is straightforward, and it gives end users,...

Jul 2023
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Manager

Loyalty

Infinx has a tough job because requirements are always changing, but they are pretty good at...

Jul 2023
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Manager

Product

I would recommend the system. It is a viable solution for anybody with referring offices that don't...

Jul 2023
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Manager

Relationship

Infinx could be more careful with their rollouts. Some of the upgrades introduce problems. Because...

Jul 2023
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Manager

Relationship, Product

The product supports our integration needs. We have had some difficulty on our end with another...

Jul 2023
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Manager

Relationship

The support from Infinx is good. The staff is great. Our representative is very responsive to...

Jul 2023
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Manager

Relationship

When we started with Infinx, they did some customizations for us. Sometimes when a product is new...

Jul 2023
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Manager

Culture

We had some initial billing and contracting issues with Infinx. Our billing office had some specific...

Jul 2023
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Director

Relationship

The product is easy to use. Infinx was very responsive to any challenges that we had. With the...

Jul 2023
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Manager

Product

Infinx's solution has been very successful in getting the authorizations quicker than we can get...

Jun 2023
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Manager

Loyalty

We got a new RIS, and the new vendor is telling us that the RIS has some authorization capabilities...

Jun 2023
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Manager

Relationship

Sometimes we have difficulty with getting through to the vendor when there is an issue or with...

Jun 2023
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Director

Relationship, Product

Infinx gives great feedback, so we get a regular client-action report. We also need to do a...

Jun 2023
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Director

Relationship

Infinx will build things for us if we ask them to. They will build bots for us, but that isn't a...

Jun 2023
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Director

Relationship

The vendor's turnaround times for getting things done have been tremendous. Some of our...

Jun 2023
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Director

Culture, Value

Infinx keeps all of their promises with us. I always ask them for more things, and they never...

Jun 2023
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Director

Operations, Product

The system is so simple and super easy to use. There isn't a lot of training involved. We have never...

Jun 2023
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Director

Product

I wish that the system integrated better with our other systems. For example, if we put in an...

Jun 2023
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Director

Relationship

Infinx hasn't delivered any new technology, but they do try to innovate. They meet with us...

Jun 2023
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Manager

Loyalty

We went with Infinx's solution for two reasons. The first was that we had a very manual process...

Apr 2023
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Manager

Relationship

Infinx has been good at listening to us and supporting us. They take our feedback to improve the...

Apr 2023
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Manager

Operations, Product

The product is very easy to use. We can create a case and move it through the system's processes....

Apr 2023
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Manager

Product

We have had to work through some data issues on the product's surgical side. The system's data...

Apr 2023
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Manager

Culture

We have had some challenges with the product's invoicing side, and we have had to do some due...

Apr 2023
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Manager

Operations, Product

We have seen a lot of upgrades since we went live on the system, but we haven't really talked about...

Apr 2023
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Manager

Product

There are some annoying little things in the product such as extra clicks, the way we go from screen...

Apr 2023
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Analyst/Coordinator

Product, Value

Prior Authorization is not something that I would recommend to anybody. It seems that I continuously...

Mar 2023
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Manager

Loyalty

We chose Infinx because there wasn't a whole lot of other fluff. I told the vendor what I needed,...

Mar 2023
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Manager

Product

I like the solution. It is clear and defined, so I am happy with it. I have already recommended...

Mar 2023
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Manager

Relationship

We have an operations team, and then we have a direct client services person that we reach out to,...

Mar 2023
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Manager

Relationship

When I schedule meetings with Infinx, I am aware that there are going to be offshore people on the...

Mar 2023
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Manager

Relationship, Product

Some of the limitations that Infinx is presented with are because of our own internal processes that...

Mar 2023
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Manager

Relationship

The executive team assigned to me is very responsive and proactive. They are an extension of my...

Mar 2023
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Manager

Product

The product is easy to use. We are utilizing the vendor's team for automation, and we have a good...

Mar 2023
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Analyst/Coordinator

Relationship

When I reach out to Infinx for clarification about an issue, the people I email always refer back to...

Mar 2023
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Analyst/Coordinator

Product

Prior Authorization is user friendly on my end.

Mar 2023
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Analyst/Coordinator

Product

I am not able to utilize Prior Authorization the way that Infinx claimed it could be used. For...

Mar 2023
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CEO/President

Operations

The implementation of Prior Authorization was a little bit rocky on the training side, but things...

Mar 2023
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CEO/President

Relationship

We have regular meetings with Infinx, and they are always available.

Mar 2023
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CEO/President

Relationship, Product

I would tell someone that Infinx has essentially completely taken over our prior authorization...

Mar 2023
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