Cloverleaf Integration Suite Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I don't have a lot of communication with the vendor on the development side or anything like that....
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Value
If we need to do a project with Infor, such as migrating a server to a new OS, that becomes a...
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Operations
We had to pay for Infor's implementation services, but the quality of those services was really...
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Relationship
The vendor doesn't give us a lot of communication on anything other than a lot of the product update...
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Loyalty, Relationship
The vendor has bounced around as a company. They were independently owned, and then they were owned...
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Product, Value
We haven't really pushed the boundaries much further than where we were before we got Cloverleaf...
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Loyalty, Product
With Cloverleaf Integration Suite, there has been a noticeable reduction in the speed of bringing in...
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Operations
We did an upgrade recently, and it went smoothly. We had a vendor resource assigned for our project...
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Culture, Value
Every modality that the vendor offers has a different price tag. For example, they want to charge us...
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Operations
There is nothing that the vendor supplies that allows us to do ongoing training. If we want any...
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Culture, Relationship
We have a new salesperson. The person they replaced was very good and very responsive. The new...
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Culture, Relationship, Value
We got a quote from the vendor’s leadership to find out how to get the next step and get the price...
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Relationship
The people that we deal with, the vendor’s day-to-day support people that we get for upgrades, are...
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Product
Cloverleaf Integration Suite is an amazing product. I have worked with multiple interface engines,...
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Culture, Operations, Value
We have a set service agreement that hasn't wavered too much over the years. The agreement is...
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Relationship
When we do a major version upgrade, Infor does a fantastic job for us. Infor works very hard to make...
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Relationship, Operations
It would be great if Infor offered additional training or seminar-type stuff for the future. My...
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Operations, Product
We have to be certified and trained to use the product. Learning the product takes years, so once we...
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Relationship, Product
We have not found any instance where the product doesn’t do something that we want it to do or that...
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Value
Infor has evolution and new technology coming, and that is fantastic. Some of the new technology has...
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Relationship
Infor answers the phone. We are pretty lucky. We rarely call the support people, but they are very...
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Relationship, Operations
The support has been pretty good. Infor has various forums that a lot of people across the world...
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Relationship
We had an incident a while back where we had an issue with the interface. The people I talked to...
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Operations, Product
I enjoy the system. I have no complaints. I get on it, work, and do my stuff. I have access to...
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Culture, Value
We wanted some features, but we were not expecting them to be as expensive as they were, so we...
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Culture, Relationship
We don't contact Infor a bunch, but Infor emails us quite a bit about updates and things. Of course,...
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Relationship, Product
I would tell a friend that the product is a highly reliable workhorse of a system. We count on it,...
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Operations
Infor's training people have been knowledgeable about the product, but they haven't necessarily been...
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Product
We really appreciate the product's quality. We haven't found any bugs in the system. It takes some...
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Product
The system no longer supports all of our interoperability goals, but the pieces of the system we...
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Relationship
We only use Infor's web support, and we seldom tap into that. However, we have been very satisfied...
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Relationship
Our account representative from Infor is switched out on a regular basis, but we don't always hear...
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Relationship
I don't think that we lack executive involvement from Infor, but we don't have a lot of interactions...
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Product, Value
The outcomes we have seen from using the product would be its effective integration with third-party...
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Culture, Value
With every service we have asked for, I have noticed that Infor is getting away from including...
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Product
Cloverleaf Integration Suite’s major strengths are its robustness and resilience. It is a very...
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Relationship
Infor is great to work with because they always try to see whether they can do something for us....
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Relationship
When Lawson was acquired by Infor, I was afraid the vendor would get rid of Cloverleaf Integration...
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Operations
Frankly, we don't come to Infor with problems very often; our implementation is very mature. But...
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Loyalty
Cloverleaf Integration Suite is the best HL7 integration platform in the world. That was why we...
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Product
Cloverleaf Integration Suite handles all of the integrations between our different clinical systems...
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Value
We wish Infor would charge less. The price could come down 10%–15% and still be reasonable. The cost...
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Relationship
The product manager for Cloverleaf Integration Suite has proactively reached out and asked about a...
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Product
In talking about the vendor's weaknesses, I run the risk of being hypercritical. I could say that...
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Relationship, Operations
I have been appreciative of how Infor recognizes situations for what they are. They have shown...
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Loyalty, Product
The system has been involved in some new things. The system has been supporting front- and...
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Loyalty, Product
Cloverleaf Integration Suite is totally vendor dependent, and we might be going away from that. The...
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Operations, Product
Cloverleaf Integration Suite is a little tricky because it allows us to do more on the command line....
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Product
I have been dealing with Infor for many years and have not had any problems with their system. The...
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Operations
Those that have done the training from Infor have been very satisfied with it and have done well...
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Product
There are several problems with the solution. For example, we can't view many log files without the...
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Value
The vendor charges us for every little thing. Given that we do so much of the maintenance of the...
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Operations
The vendor's training isn't bad. It would be nice if they could provide a lot more topics that we...
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Relationship
I don't see much proactive service from Infor. The vendor isn't proactive in the sense that I don't...
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Product, Value
Cloverleaf Integration Suite is my team's day-to-day solution. There aren't too many options on the...
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Operations
Infor has supported us well. Most of our upgrades have been self-managed. We didn't involve the...
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Operations
Infor is quite good with ongoing training. We have had decent training with them and have gotten...
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Product
The product definitely does what it is supposed to do. One of the strengths of Cloverleaf...
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Product
We aren't always paying attention to what the vendor is doing for upcoming versions until it is time...
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Relationship
Infor’s support has been very good the few times we have needed it. The support people give some...
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Relationship
My path into Infor is through the support staff. The support people are able to solve the problems,...
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Operations, Product
There is a bit of a learning curve to the system, but once we get the learning curve down, the...
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Loyalty, Product
The version we have of Cloverleaf Integration Suite has functionality that mostly helps us achieve...
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Relationship
Infor has been a good partner to work with. They understand the pain points we run into.
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Product
The suite is not helping us consume that much data. That is one of the challenges that we had, and...
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Operations
We are not using Infor’s training. We bring in our team of experts from outside. Some people have...
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Loyalty
Our vision is for everything to be in the cloud as soon as possible. We have many of our products in...
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Loyalty
Infor’s product is a competing product in the market. Overall, their product seems to be moving in...
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