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Cloverleaf Integration Suite Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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CIO

Functionality and Upgrades

The simple fact is that we have had no problems with Cloverleaf Integration Suite. Everything has...

Dec 2020
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CIO

Technology

I like the overall architecture of Cloverleaf Integration Suite for licensing and such. It is...

Dec 2020
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Director

Functionality and Upgrades

Everything now is administered through a mouse click. The user interface is great, but under the...

Nov 2020
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Director

Service and Support

I might get a call from the vendor semiannually or annually. We set the system up, and it just runs....

Nov 2020
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Director

Lessons Learned

It is very early, but I do think the vendor is probably ready to administer and set up solutions out...

Nov 2020
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Manager

Service and Support

I haven’t seen any problems with Infor keeping their promises. They are very good about not...

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Manager

Implementation and Training

The only experiences I have had with Infor on implementations have been top notch and without...

Nov 2020
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Manager

Functionality and Upgrades

At this point, I don’t have any needs that aren’t being met by the vendor. I know there are other...

Nov 2020
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Manager

Functionality and Upgrades

Somewhat recently, we took on a hospital close to us that was using another system. We had to take...

Nov 2020
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Manager

Functionality and Upgrades

There is nothing that I am dissatisfied with. We aren’t high users. We have a lot of things going...

Nov 2020
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Analyst/Coordinator

Technology

Once people get used to building things in the product, the interface engine is great. There is a...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Infor could make the product more intuitive for new users. Once people get used to the product, it...

Nov 2020
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Analyst/Coordinator

Service and Support

During the few times I have had to reach out to Infor for support, there has been a fairly quick...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Infor keeps their promises. When it comes to avoiding charging us for every little thing, they tend...

Nov 2020
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Analyst/Coordinator

Technology

The vendor built an integration engine on a very stable platform. I don’t think we have had to bring...

Nov 2020
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Analyst/Coordinator

Service and Support

Documentation could always be done a lot better. I sometimes feel like it is a mystery to discern...

Nov 2020
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Manager

Functionality and Upgrades

I have always enjoyed the product, but I know that we have a lot of enhancements that we aren't...

Oct 2020
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Manager

Relationship

The vendor doesn't nickel-and-dime us unless we reach out to do an upgrade. I don't think that the...

Oct 2020
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Manager

Functionality and Upgrades

The person who supports the product needs to have a fairly deep level of knowledge. We are a small...

Oct 2020
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Manager

Service and Support

The vendor has always been very responsive when we need any support, but they could do some work to...

Oct 2020
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Manager

Functionality and Upgrades

Financially, I don't think that it makes sense to jump to another ship, but there are products out...

Oct 2020
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Manager

Service and Support

The vendor hasn't been unavailable during COVID-19. They have reached out multiple times. We have...

Jul 2020
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Manager

Functionality and Upgrades

The solution has suited us very well over the years. We might purchase the solution again if we had...

Jul 2020
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Manager

Relationship

There hasn't been a time when we haven't been able to work something out with the vendor. I can't...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing in terms of modules. I know that a company needs to stay...

Jul 2020
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Manager

Implementation and Training

The vendor needs to revamp their training and provide more ongoing training. The training is basic....

Jul 2020
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Manager

Functionality and Upgrades

The product does what the vendor says it can do. When they promoted the solution to us in the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

My biggest issues right now are the price tags for separate modules. The cost doesn't sit well with...

Jul 2020
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Manager

Functionality and Upgrades

The product does what it needs to do as long as organizations have the staff to make the product...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor delivers new technology at a cost. We purchased the HL7 engine a decade ago or more, and...

Jul 2020
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Manager

Service and Support

The vendor is available at a cost. We are told that if we want support for an upgrade, that will...

Jul 2020
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Manager

Functionality and Upgrades

The vendor's scores have improved since we have last rated them. There was an issue at the time. The...

Jul 2020
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Director

Other Observations & Comments

With Cloverleaf Integration Suite, we don't take training other than what we get at the user...

Jul 2020
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Director

Other Observations & Comments

We don't really look at any of the competition to Infor because we are satisfied with Cloverleaf...

Jul 2020
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Manager

Other Observations & Comments

We typically don't see any executive involvement up front. The contact we receive is either from the...

Jul 2020
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Manager

Functionality and Upgrades

Cloverleaf Integration Suite has the most flexibility and capabilities, especially in terms of the...

Jul 2020
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Manager

Functionality and Upgrades

Infor is pushing their cloud service where Cloverleaf Integration Suite is run on Amazon Web...

Jul 2020
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Manager

Service and Support

I don’t have any issues with Infor. We don’t currently need a lot of support from the vendor for the...

May 2020
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Manager

Technology

The overall quality is good. I am pretty happy with the system. The application is very complicated....

May 2020
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Manager

ROI / Cost (care and feeding)

I would give the vendor a low score in terms of getting our money’s worth. When we were getting...

May 2020
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Manager

Service and Support

Infor used to have regional user meetings and monthly conference calls to talk about new products or...

May 2020
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VP/Other Executive

Relationship

We don't get a lot of direct contact on a regular basis from Infor, and we get that from other...

Feb 2020
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VP/Other Executive

Service and Support

Infor's people are pretty responsive when we have questions or open tickets. My team has had no...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system's usability and the user interface are pretty intuitive for an analyst. The analysts are...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Infor's product has been really stable, and we have been really happy with it. There have been no...

Feb 2020
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