Cloverleaf Integration Suite Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
We are able to open tickets with Infor’s support team and then work directly with an engineer to...
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Culture, Relationship
Infor doesn’t keep all their promises about addressing issues that pop up with new features and new...
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Value
Infor charges us quite a bit. Cloverleaf Integration Suite is pretty costly, and every time we talk...
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Product
Cloverleaf Integration Suite does a good job of monitoring a large number of interfaces. It is a...
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Culture
I have an example of something that upset us. Part of the model that we were thinking about using...
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Relationship
Infor’s support gets tickets from a lot of different people, and the vendor seems to be more...
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Product
We have been using Cloverleaf Integration Suite for several years. We just upgraded from our...
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Operations
We got some new Infor resources assigned to us, and the resources that we have are very responsive....
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Culture
I don't feel like Infor has ever let us down. We have a very nice contract with them currently. What...
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Loyalty
We are looking at some significant changes, so I predict my overall satisfaction will go down a bit...
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Product
Cloverleaf Integration Suite always works. I view Cloverleaf Integration Suite as a very specific...
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Relationship
Issues get resolved quickly by Infor’s support team. We have good access to the executive leadership...
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Product, Value
Cloverleaf Integration Suite is clunky and hard to maintain. Every time we add an integration, there...
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Value
Infor nickel-and-dimes us a little, and that is only because they want to move us to the cloud.
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Operations, Product
With the right people, the product can work as Infor says it can; it really has a lot to do with the...
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Relationship
Like anything else, the bigger the vendor gets, the harder it is to get support. For example, one of...
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Operations
Infor’s training platform is decent, but the way they present enhancements to their clients is...
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Value
Cloverleaf Integration Suite didn't really cost much.
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Loyalty, Relationship
Infor is a great partner, and they are always there for me and my organization. We still have areas...
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Loyalty, Product
Infor is coming out with new technology and new stuff. They are bringing a lot of things to the...
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Relationship
We have interactions with other engines when we do projects, and we are usually able to come to the...
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Loyalty
Our satisfaction with the current functionality could be because we are not using the latest...
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Loyalty
Our overall experience has been a good one, but we don't often engage the vendor because we pretty...
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Relationship
Infor beat everything that we asked them to do. I don't have a problem with them. We have good...
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Product
I like the reliability of Cloverleaf Integration Suite. We have a constant workflow, and our...
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Product
We have a lot of people who are interested in what happens inside the Cloverleaf Integration Suite...
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Value
Infor’s current charging is based on transactions, and as the hospital grows, so do our...
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Loyalty, Product
Some of the GUI stuff is still a little messy in Cloverleaf Integration Suite. Infor tried to do...
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Value
In terms of charges, there aren't as many things to choose from with Infor as there are with other...
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Loyalty, Value
We have been a Cloverleaf Integration Suite customer for a long time, and we are happy with it. We...
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Culture, Value
For the most part, the vendor avoids charging for every little thing. Typically, we don't engage...
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Loyalty
In the last year, there hasn’t been anything really major in terms of changes with the vendor or...
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Operations
In the past, I was highly satisfied with the vendor’s training. We haven't really gone through any...
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Loyalty, Product
I’m not fully satisfied with the product supporting our integration or interoperability goals, and...
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Loyalty, Product
I have worked with Cloverleaf Integration Suite for so long. I haven't really had a lot of exposure...
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Operations
We haven't really utilized the vendor’s services that much in any upgrades. We did do a recent patch...
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Relationship
One of the primary things with the Cloverleaf Integration Suite stuff is that there is a good user...
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Loyalty, Product
The product is basically our enterprise integration engine. We also have another vendor that is used...
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Relationship
The vendor has kept all their promises in that when we have needed their assistance or information,...
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Product
Cloverleaf Integration Suite is a tool and not necessarily just a program. It can do pretty much...
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Culture, Relationship
I have been working with Infor for a long time, but I really don't have to deal with them that much....
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