Cloverleaf Integration Suite Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Culture, Value
For the most part, the vendor avoids charging for every little thing. Typically, we don't engage...
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Loyalty
In the last year, there hasn’t been anything really major in terms of changes with the vendor or...
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Operations
In the past, I was highly satisfied with the vendor’s training. We haven't really gone through any...
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Loyalty, Product
I’m not fully satisfied with the product supporting our integration or interoperability goals, and...
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Loyalty, Product
I have worked with Cloverleaf Integration Suite for so long. I haven't really had a lot of exposure...
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Operations
We haven't really utilized the vendor’s services that much in any upgrades. We did do a recent patch...
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Relationship
One of the primary things with the Cloverleaf Integration Suite stuff is that there is a good user...
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Loyalty, Product
The product is basically our enterprise integration engine. We also have another vendor that is used...
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Relationship
The vendor has kept all their promises in that when we have needed their assistance or information,...
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Product
Cloverleaf Integration Suite is a tool and not necessarily just a program. It can do pretty much...
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Culture, Relationship
I have been working with Infor for a long time, but I really don't have to deal with them that much....
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Product
If people are looking for an integration engine, Cloverleaf Integration Suite is a very stable,...
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Relationship
Whenever I have needed to reach out to Infor’s support people, they have been responsive and...
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Operations, Product
Once we learn the product and get past the learning curve, it is easy. However, there aren't really...
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Product
The product meets most of our needs. We don't really have access to some of the newer features. I...
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Relationship, Product
I don't have a lot of communication with the vendor on the development side or anything like that....
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Value
If we need to do a project with Infor, such as migrating a server to a new OS, that becomes a...
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Operations
We had to pay for Infor's implementation services, but the quality of those services was really...
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Relationship
The vendor doesn't give us a lot of communication on anything other than a lot of the product update...
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Loyalty, Relationship
The vendor has bounced around as a company. They were independently owned, and then they were owned...
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Product, Value
We haven't really pushed the boundaries much further than where we were before we got Cloverleaf...
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Loyalty, Product
With Cloverleaf Integration Suite, there has been a noticeable reduction in the speed of bringing in...
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Operations
We did an upgrade recently, and it went smoothly. We had a vendor resource assigned for our project...
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Culture, Value
Every modality that the vendor offers has a different price tag. For example, they want to charge us...
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Operations
There is nothing that the vendor supplies that allows us to do ongoing training. If we want any...
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Culture, Relationship
We have a new salesperson. The person they replaced was very good and very responsive. The new...
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Culture, Relationship, Value
We got a quote from the vendor’s leadership to find out how to get the next step and get the price...
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Relationship
The people that we deal with, the vendor’s day-to-day support people that we get for upgrades, are...
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Product
Cloverleaf Integration Suite is an amazing product. I have worked with multiple interface engines,...
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Culture, Operations, Value
We have a set service agreement that hasn't wavered too much over the years. The agreement is...
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Relationship
When we do a major version upgrade, Infor does a fantastic job for us. Infor works very hard to make...
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Relationship, Operations
It would be great if Infor offered additional training or seminar-type stuff for the future. My...
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Operations, Product
We have to be certified and trained to use the product. Learning the product takes years, so once we...
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Relationship, Product
We have not found any instance where the product doesn’t do something that we want it to do or that...
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Value
Infor has evolution and new technology coming, and that is fantastic. Some of the new technology has...
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Relationship
Infor answers the phone. We are pretty lucky. We rarely call the support people, but they are very...
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Relationship, Operations
The support has been pretty good. Infor has various forums that a lot of people across the world...
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Relationship
We had an incident a while back where we had an issue with the interface. The people I talked to...
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Operations, Product
I enjoy the system. I have no complaints. I get on it, work, and do my stuff. I have access to...
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Culture, Value
We wanted some features, but we were not expecting them to be as expensive as they were, so we...
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Culture, Relationship
We don't contact Infor a bunch, but Infor emails us quite a bit about updates and things. Of course,...
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Relationship, Product
I would tell a friend that the product is a highly reliable workhorse of a system. We count on it,...
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Operations
Infor's training people have been knowledgeable about the product, but they haven't necessarily been...
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Product
We really appreciate the product's quality. We haven't found any bugs in the system. It takes some...
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Product
The system no longer supports all of our interoperability goals, but the pieces of the system we...
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Relationship
We only use Infor's web support, and we seldom tap into that. However, we have been very satisfied...
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Relationship
Our account representative from Infor is switched out on a regular basis, but we don't always hear...
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Relationship
I don't think that we lack executive involvement from Infor, but we don't have a lot of interactions...
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Product, Value
The outcomes we have seen from using the product would be its effective integration with third-party...
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Culture, Value
With every service we have asked for, I have noticed that Infor is getting away from including...
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Product
Cloverleaf Integration Suite’s major strengths are its robustness and resilience. It is a very...
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Relationship
Infor is great to work with because they always try to see whether they can do something for us....
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Relationship
When Lawson was acquired by Infor, I was afraid the vendor would get rid of Cloverleaf Integration...
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