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Cloverleaf Integration Suite Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
CIO
Functionality and Upgrades
The simple fact is that we have had no problems with Cloverleaf Integration Suite. Everything has...
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CIO
Technology
I like the overall architecture of Cloverleaf Integration Suite for licensing and such. It is...
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Director
Functionality and Upgrades
Everything now is administered through a mouse click. The user interface is great, but under the...
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Director
Service and Support
I might get a call from the vendor semiannually or annually. We set the system up, and it just runs....
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Director
Lessons Learned
It is very early, but I do think the vendor is probably ready to administer and set up solutions out...
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Manager
Service and Support
I haven’t seen any problems with Infor keeping their promises. They are very good about not...
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Manager
Implementation and Training
The only experiences I have had with Infor on implementations have been top notch and without...
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Manager
Functionality and Upgrades
At this point, I don’t have any needs that aren’t being met by the vendor. I know there are other...
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Manager
Functionality and Upgrades
Somewhat recently, we took on a hospital close to us that was using another system. We had to take...
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Manager
Functionality and Upgrades
There is nothing that I am dissatisfied with. We aren’t high users. We have a lot of things going...
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Analyst/Coordinator
Technology
Once people get used to building things in the product, the interface engine is great. There is a...
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Analyst/Coordinator
Functionality and Upgrades
Infor could make the product more intuitive for new users. Once people get used to the product, it...
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Analyst/Coordinator
Service and Support
During the few times I have had to reach out to Infor for support, there has been a fairly quick...
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Analyst/Coordinator
Other Observations & Comments
Infor keeps their promises. When it comes to avoiding charging us for every little thing, they tend...
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Analyst/Coordinator
Technology
The vendor built an integration engine on a very stable platform. I don’t think we have had to bring...
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Analyst/Coordinator
Service and Support
Documentation could always be done a lot better. I sometimes feel like it is a mystery to discern...
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Manager
Functionality and Upgrades
I have always enjoyed the product, but I know that we have a lot of enhancements that we aren't...
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Manager
Relationship
The vendor doesn't nickel-and-dime us unless we reach out to do an upgrade. I don't think that the...
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Manager
Functionality and Upgrades
The person who supports the product needs to have a fairly deep level of knowledge. We are a small...
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Manager
Service and Support
The vendor has always been very responsive when we need any support, but they could do some work to...
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Manager
Functionality and Upgrades
Financially, I don't think that it makes sense to jump to another ship, but there are products out...
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Manager
Service and Support
The vendor hasn't been unavailable during COVID-19. They have reached out multiple times. We have...
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Manager
Functionality and Upgrades
The solution has suited us very well over the years. We might purchase the solution again if we had...
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Manager
Relationship
There hasn't been a time when we haven't been able to work something out with the vendor. I can't...
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Manager
ROI / Cost (care and feeding)
The vendor charges for every little thing in terms of modules. I know that a company needs to stay...
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Manager
Implementation and Training
The vendor needs to revamp their training and provide more ongoing training. The training is basic....
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Manager
Functionality and Upgrades
The product does what the vendor says it can do. When they promoted the solution to us in the...
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Manager
ROI / Cost (care and feeding)
My biggest issues right now are the price tags for separate modules. The cost doesn't sit well with...
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Manager
Functionality and Upgrades
The product does what it needs to do as long as organizations have the staff to make the product...
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Manager
ROI / Cost (care and feeding)
The vendor delivers new technology at a cost. We purchased the HL7 engine a decade ago or more, and...
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Manager
Service and Support
The vendor is available at a cost. We are told that if we want support for an upgrade, that will...
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Manager
Functionality and Upgrades
The vendor's scores have improved since we have last rated them. There was an issue at the time. The...
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Director
Other Observations & Comments
With Cloverleaf Integration Suite, we don't take training other than what we get at the user...
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Director
Other Observations & Comments
We don't really look at any of the competition to Infor because we are satisfied with Cloverleaf...
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Manager
Other Observations & Comments
We typically don't see any executive involvement up front. The contact we receive is either from the...
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Manager
Functionality and Upgrades
Cloverleaf Integration Suite has the most flexibility and capabilities, especially in terms of the...
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Manager
Functionality and Upgrades
Infor is pushing their cloud service where Cloverleaf Integration Suite is run on Amazon Web...
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Manager
Service and Support
I don’t have any issues with Infor. We don’t currently need a lot of support from the vendor for the...
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Manager
Technology
The overall quality is good. I am pretty happy with the system. The application is very complicated....
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Manager
ROI / Cost (care and feeding)
I would give the vendor a low score in terms of getting our money’s worth. When we were getting...
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Manager
Service and Support
Infor used to have regional user meetings and monthly conference calls to talk about new products or...
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VP/Other Executive
Relationship
We don't get a lot of direct contact on a regular basis from Infor, and we get that from other...
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VP/Other Executive
Service and Support
Infor's people are pretty responsive when we have questions or open tickets. My team has had no...
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VP/Other Executive
Functionality and Upgrades
The system's usability and the user interface are pretty intuitive for an analyst. The analysts are...
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VP/Other Executive
Functionality and Upgrades
Infor's product has been really stable, and we have been really happy with it. There have been no...
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