Cloverleaf Integration Suite
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
We have gotten the required upgrades to the system's engine to make sure that we will be FHIR...
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Technology
Infor isn’t doing as much as they can to innovate, but they are doing enough. The product has a very...
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Relationship
We want Infor to contact us and let us know when there are opportunities. I have never really had...
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Relationship
I don't feel like there is any big vendor or executive involvement. There isn't anybody there that...
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ROI / Cost (care and feeding)
Infor doesn’t allow as much free exchange in the community as they did before. And when it comes to...
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Functionality and Upgrades
A user can't just walk into using the solution blind; they really need to know a thing or two about...
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Service and Support
Every time I have had a problem, the vendor has gotten right back to me, and they have helped me...
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Implementation and Training
We haven't been trained in Cloverleaf Integration Suite since we purchased it. The vendor probably...
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ROI / Cost (care and feeding)
The reliability of the product is what stands out; Cloverleaf Integration Suite is a very stable...
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Functionality and Upgrades
Cloverleaf Integration Suite is designed to be very powerful and give users ultimate control over...
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Future Outlook
The GUI can be a bit buggy and laggy, though we are a few major versions behind. I am hoping Infor...
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Technology
A more modern architecture for the product would make more sense. Cloverleaf Integration Suite is...
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Sales and Contracting
Some of the licensing provisions and our contract negotiation with Infor are a little problematic....
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Functionality and Upgrades
Cloverleaf Integration Suite is excellent at routing and manipulating HL7, and it is very good at...
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Functionality and Upgrades
The database and connectivity with Cloverleaf Integration Suite and FHIR are some of the aspects...
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Technology
If we bought CloverLeaf Integration Suite again, our investment would be considerably more, and at...
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Future Outlook
We are happy with Cloverleaf Integration Suite. We have been using it for years, and we plan on...
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Functionality and Upgrades
We don't really add on a bunch of different things to Cloverleaf Integration Suite because there are...
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Relationship
We don't have a lot of interaction with Infor, but when I need something and ask a question, I get a...
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Technology
Cloverleaf Integration Suite is our core integration engine. I have dealt with a few other engines,...
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Service and Support
In terms of support, Infor is really good. We can contact them over email or through their website....
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Functionality and Upgrades
Infor is really good about listening to requests for updates. Things that we have mentioned have...
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ROI / Cost (care and feeding)
We have some very costly licensing agreements set up with Infor. Their licensing structure has...
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Relationship
Infor’s executives are great about reaching out and contacting us to get to the bottom of problems....
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ROI / Cost (care and feeding)
The product is pricey, but I don't feel like we are overpaying. The product is a core piece of our...
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Functionality and Upgrades
There is a bit of a learning curve with some of the system's functionalities. A person can't come...
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ROI / Cost (care and feeding)
In the years after Infor gets a new product, they come up with ways to charge us for more things....
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Functionality and Upgrades
If I were talking to a peer considering Cloverleaf Integration Suite, I would tell them the product...
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Interfacing and Integration
Cloverleaf Integration Suite is pretty intuitive and has a lot of functionality. All I would ask is...
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Relationship
Infor’s involvement from the executive level all the way down is really excellent. The vendor is...
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Implementation and Training
With implementations, we need to download and test the software. If we want help, we have to pay for...
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Functionality and Upgrades
The vendor's documentation is lacking, and more effort needs to be made on support documentation....
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Technology
An advantage of Infor's system is that there is a lot of user point control and flexibility. The...
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Service and Support
I have had some good experiences. The support is mainly average and depends on who we are working...
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Functionality and Upgrades
The vendor has tried to develop things to make the system easier to use. There is a steep learning...
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Interfacing and Integration
There might have been some initial confusion on the vendor's side as to what we did. The vendor is...
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Functionality and Upgrades
In terms of monitoring, the system's ease of use, the ease of setting up interfaces, and things like...
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Win/Loss - Why they were selected (by current clients)
When we decided to move towards purchasing an interface engine, Infor ended up being in our top...
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ROI / Cost (care and feeding)
The FHIR standard has been out for a while, but now it is being rapidly adopted. In the next year,...
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Technology
Infor had an upgrade schedule where they came out with new versions regularly. Then they went to a...
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ROI / Cost (care and feeding)
Infor is overpricing their products beyond the market, and their competitor's system has comparable,...
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Functionality and Upgrades
The global monitor piece within Cloverleaf Integration Suite allows end users to save messages as...
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Functionality and Upgrades
The product is very intuitive, especially to somebody who has some background in programming. I...
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ROI / Cost (care and feeding)
I am not sure what the administration would say, but I think the solution is definitely worth it. I...
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Relationship
At the vendor's conferences, I have met with the actual developers, and they are very open to...
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Functionality and Upgrades
Cloverleaf Integration Suite is a very robust product. We handle a lot of volume, and it works...
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Relationship
It is not too often that we have to engage with Infor on things. For the most part, they support us...
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Relationship
If we have questions, Infor is responsive. Usually, we get an answer in a very timely manner. I have...
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Functionality and Upgrades
For those of us that have experience with using the product for a long time, it is user-friendly....
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ROI / Cost (care and feeding)
We are extremely satisfied with the ROI we have had with Cloverleaf Integration Suite, and I think...
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Implementation and Training
Something that I would like to see from the vendor is more webinars and mini training sessions....
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Functionality and Upgrades
Cloverleaf Integration Suite is a rock-solid integration engine. It works nicely. We can set it and...
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Functionality and Upgrades
If we have issues, 99% of the time the issues tend to not be related to Cloverleaf Integration...
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Service and Support
Thankfully, we haven't had much interaction with the vendor directly. We tend to only engage Infor...
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Future Outlook
We are looking for some better web service and API support and for the latest and greatest FHIR...
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Functionality and Upgrades
My team can build interfaces and support them because of Cloverleaf Integration Suite. There are...
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Implementation and Training
The implementation of the system was really good. The vendor rendered good service, but that comes...
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Service and Support
The vendor is constantly helping us with any issues that we notice and will immediately turn on a...
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Relationship
We have good access to our vendor representative. I am happy with the vendor's executive involvement....
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Future Outlook
With all the future development and things the vendor is working on, I think my satisfaction will be...
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Functionality and Upgrades
Cloverleaf Integration Suite is one of the best integration systems on the market. I don’t have any...
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Implementation and Training
There is no out-of-the-box solution from the vendor, but that would be a great improvement for any...
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Future Outlook
The vendor has gone through a lot of improvements recently, and they have now covered most of the...
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Functionality and Upgrades
I think the vendor needs to start directing more of their attention to the dashboard. The vendor is...
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Technology
It would be nice if the solution were cloud aligned. The vendor lacks a bit of momentum there....
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ROI / Cost (care and feeding)
After the licensing is done, the vendor doesn’t charge for anything extra. They are not charging us...
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Functionality and Upgrades
In a similar organization, I would definitely recommend Cloverleaf Integration Suite over all of the...
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Relationship
Infor is growing, and that growth is bringing them into somewhat of a spotlight. Infor's engineers...
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Functionality and Upgrades
I don't love the upgrade process because we end up having to completely reinstall the product each...
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Functionality and Upgrades
I appreciate all the flexibility that the product gives us, but we do have to mention the fact that...
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Implementation and Training
Infor does release notes and has webinars. Infor is reasonably communicative because it is sometimes...
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Service and Support
Infor is pretty responsive as a vendor. However, we don't even really need them all that much....
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Service and Support
The product has great uptime and great stability. Infor has served us better than other vendors that...
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Functionality and Upgrades
Cloverleaf Integration Suite is very old, so I would not recommend it. It is a very difficult,...
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Functionality and Upgrades
Cloverleaf Integration Suite is a pretty reliable platform. It does what we need it to do.
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ROI / Cost (care and feeding)
I looked into an upgrade to add more capacity to Cloverleaf Integration Suite, and Infor wanted to...
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Relationship
The vendor doesn’t ever reach out to us. After we bought the system, they disappeared, which is...
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Functionality and Upgrades
We have used the system for a long time. We like its flexibility, and it has phenomenal uptime. We...
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ROI / Cost (care and feeding)
The vendor charges for a lot of things. I don’t know that I would consider the costs unexpected, but...
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Service and Support
There was an upgrade to the system where we didn’t quite get the satisfaction level we had expected....
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Relationship
The relationship we have with the vendor's support people and development team could certainly be...
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Relationship
Cloverleaf Integration Suite is an amazing product. It is well-funded because it is owned by Infor....
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Service and Support
Over the years, funding has been an issue for the vendor when it comes to improving their product,...
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