Cloverleaf Integration Suite Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
We have interactions with other engines when we do projects, and we are usually able to come to the...
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Loyalty
Our satisfaction with the current functionality could be because we are not using the latest...
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Loyalty
Our overall experience has been a good one, but we don't often engage the vendor because we pretty...
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Relationship
Infor beat everything that we asked them to do. I don't have a problem with them. We have good...
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Product
I like the reliability of Cloverleaf Integration Suite. We have a constant workflow, and our...
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Product
We have a lot of people who are interested in what happens inside the Cloverleaf Integration Suite...
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Value
Infor’s current charging is based on transactions, and as the hospital grows, so do our...
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Loyalty, Product
Some of the GUI stuff is still a little messy in Cloverleaf Integration Suite. Infor tried to do...
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Value
In terms of charges, there aren't as many things to choose from with Infor as there are with other...
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Loyalty, Value
We have been a Cloverleaf Integration Suite customer for a long time, and we are happy with it. We...
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Culture, Value
For the most part, the vendor avoids charging for every little thing. Typically, we don't engage...
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Loyalty
In the last year, there hasn’t been anything really major in terms of changes with the vendor or...
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Operations
In the past, I was highly satisfied with the vendor’s training. We haven't really gone through any...
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Loyalty, Product
I’m not fully satisfied with the product supporting our integration or interoperability goals, and...
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Loyalty, Product
I have worked with Cloverleaf Integration Suite for so long. I haven't really had a lot of exposure...
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Operations
We haven't really utilized the vendor’s services that much in any upgrades. We did do a recent patch...
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Relationship
One of the primary things with the Cloverleaf Integration Suite stuff is that there is a good user...
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Loyalty, Product
The product is basically our enterprise integration engine. We also have another vendor that is used...
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Relationship
The vendor has kept all their promises in that when we have needed their assistance or information,...
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Product
Cloverleaf Integration Suite is a tool and not necessarily just a program. It can do pretty much...
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Culture, Relationship
I have been working with Infor for a long time, but I really don't have to deal with them that much....
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Product
If people are looking for an integration engine, Cloverleaf Integration Suite is a very stable,...
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Relationship
Whenever I have needed to reach out to Infor’s support people, they have been responsive and...
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Operations, Product
Once we learn the product and get past the learning curve, it is easy. However, there aren't really...
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Product
The product meets most of our needs. We don't really have access to some of the newer features. I...
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Relationship, Product
I don't have a lot of communication with the vendor on the development side or anything like that....
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Value
If we need to do a project with Infor, such as migrating a server to a new OS, that becomes a...
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Operations
We had to pay for Infor's implementation services, but the quality of those services was really...
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Relationship
The vendor doesn't give us a lot of communication on anything other than a lot of the product update...
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Loyalty, Relationship
The vendor has bounced around as a company. They were independently owned, and then they were owned...
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Product, Value
We haven't really pushed the boundaries much further than where we were before we got Cloverleaf...
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Loyalty, Product
With Cloverleaf Integration Suite, there has been a noticeable reduction in the speed of bringing in...
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Operations
We did an upgrade recently, and it went smoothly. We had a vendor resource assigned for our project...
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Culture, Value
Every modality that the vendor offers has a different price tag. For example, they want to charge us...
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Operations
There is nothing that the vendor supplies that allows us to do ongoing training. If we want any...
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Culture, Relationship
We have a new salesperson. The person they replaced was very good and very responsive. The new...
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Culture, Relationship, Value
We got a quote from the vendor’s leadership to find out how to get the next step and get the price...
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Relationship
The people that we deal with, the vendor’s day-to-day support people that we get for upgrades, are...
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Product
Cloverleaf Integration Suite is an amazing product. I have worked with multiple interface engines,...
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Culture, Operations, Value
We have a set service agreement that hasn't wavered too much over the years. The agreement is...
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Relationship
When we do a major version upgrade, Infor does a fantastic job for us. Infor works very hard to make...
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Relationship, Operations
It would be great if Infor offered additional training or seminar-type stuff for the future. My...
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Operations, Product
We have to be certified and trained to use the product. Learning the product takes years, so once we...
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Relationship, Product
We have not found any instance where the product doesn’t do something that we want it to do or that...
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Value
Infor has evolution and new technology coming, and that is fantastic. Some of the new technology has...
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Relationship
Infor answers the phone. We are pretty lucky. We rarely call the support people, but they are very...
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