Cloverleaf Integration Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:50:42 PM and Model.EvProductId = 1202

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User Commentary

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Manager

Service and Support

The vendor hasn't been unavailable during COVID-19. They have reached out multiple times. We have...

Jul 2020
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Manager

Functionality and Upgrades

The solution has suited us very well over the years. We might purchase the solution again if we had...

Jul 2020
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Manager

Relationship

There hasn't been a time when we haven't been able to work something out with the vendor. I can't...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor charges for every little thing in terms of modules. I know that a company needs to stay...

Jul 2020
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Manager

Implementation and Training

The vendor needs to revamp their training and provide more ongoing training. The training is basic....

Jul 2020
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Manager

Functionality and Upgrades

The product does what the vendor says it can do. When they promoted the solution to us in the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

My biggest issues right now are the price tags for separate modules. The cost doesn't sit well with...

Jul 2020
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Manager

Functionality and Upgrades

The product does what it needs to do as long as organizations have the staff to make the product...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The vendor delivers new technology at a cost. We purchased the HL7 engine a decade ago or more, and...

Jul 2020
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Manager

Service and Support

The vendor is available at a cost. We are told that if we want support for an upgrade, that will...

Jul 2020
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Manager

Functionality and Upgrades

The vendor's scores have improved since we have last rated them. There was an issue at the time. The...

Jul 2020
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Director

Other Observations & Comments

With Cloverleaf Integration Suite, we don't take training other than what we get at the user...

Jul 2020
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Director

Other Observations & Comments

We don't really look at any of the competition to Infor because we are satisfied with Cloverleaf...

Jul 2020
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Manager

Other Observations & Comments

We typically don't see any executive involvement up front. The contact we receive is either from the...

Jul 2020
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Manager

Functionality and Upgrades

Cloverleaf Integration Suite has the most flexibility and capabilities, especially in terms of the...

Jul 2020
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Manager

Functionality and Upgrades

Infor is pushing their cloud service where Cloverleaf Integration Suite is run on Amazon Web...

Jul 2020
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Manager

Service and Support

I don’t have any issues with Infor. We don’t currently need a lot of support from the vendor for the...

May 2020
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Manager

Technology

The overall quality is good. I am pretty happy with the system. The application is very complicated....

May 2020
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Manager

ROI / Cost (care and feeding)

I would give the vendor a low score in terms of getting our money’s worth. When we were getting...

May 2020
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Manager

Service and Support

Infor used to have regional user meetings and monthly conference calls to talk about new products or...

May 2020
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VP/Other Executive

Relationship

We don't get a lot of direct contact on a regular basis from Infor, and we get that from other...

Feb 2020
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VP/Other Executive

Service and Support

Infor's people are pretty responsive when we have questions or open tickets. My team has had no...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

The system's usability and the user interface are pretty intuitive for an analyst. The analysts are...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

Infor's product has been really stable, and we have been really happy with it. There have been no...

Feb 2020
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Director

Implementation and Training

We purchased Cloverleaf Integration Suite years ago. We have worked with several owners since...

Jan 2020
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Director

Relationship

Cloverleaf Integration Suite is a really good product; we are happy with it. It worked great before...

Jan 2020
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Director

Relationship

There is a lack of customer engagement. We don’t really know what services Infor provides or what...

Jan 2020
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Director

Functionality and Upgrades

Cloverleaf Integration Suite doesn’t support the managed files for services that we need. That isn't...

Jan 2020
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Director

ROI / Cost (care and feeding)

We are wanting to move to the cloud, and Infor wants to charge us a huge amount to do that. But they...

Jan 2020
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Director

ROI / Cost (care and feeding)

Infor charges for every little thing. They haven’t broken a promise; they are up front with us. When...

Jan 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The vendor has started selling FHIR appliances because their web-services implementation is so...

Dec 2019
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We finally came to the conclusion that we need to go in a different direction for web services. The...

Dec 2019
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Analyst/Coordinator

Implementation and Training

The vendor doesn’t make a lot of promises, so they pretty much keep whatever promises they do make....

Dec 2019
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Analyst/Coordinator

Sales and Contracting

We had a renegotiation phase with Infor. I don’t know whether it was really necessary, but we...

Dec 2019
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Analyst/Coordinator

Interfacing and Integration

The vendor falls down on direct database integration, and that has always been a problem for them....

Dec 2019
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Manager

Functionality and Upgrades

The product is usable for both technical people and less technical folks. We aren't required to...

Nov 2019
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Manager

Relationship

We interact a lot with the account executive, and that is great. Recently, I had conversations with...

Nov 2019
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Manager

ROI / Cost (care and feeding)

I would like to see more bundled deals including web services and API-related functionality. We...

Nov 2019
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CIO

Functionality and Upgrades

Users need to have IT knowledge to work with the system.

Nov 2019
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CIO

Future Outlook

The product is good and has good support. We continue to like the product as it develops. We feel...

Nov 2019
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CIO

Other Observations & Comments

The vendor continues to update the system, but it has been a while since the vendor has done a major...

Nov 2019
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CIO

Service and Support

The system is solid. The vendor has a great program of contracted helpers. We have built a great...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Once we get something implemented or a workaround in place, the tool seems to be fairly solid. There...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

If we started fresh today, we would look at other vendors as well as Infor. The main reasons that we...

Nov 2019
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Analyst/Coordinator

Implementation and Training

Everybody on the team here has had similar and poor experiences with Infor's in-person and online...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Typically, when Infor runs into a problem that they don't expect, they simply don't know how to...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have run into some interesting licensing issues with Infor. Infor is demanding a bunch of money...

Nov 2019
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Analyst/Coordinator

Relationship

The biggest problem that we have had with Infor hasn't necessarily been related to the software; it...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The functionality of the suite itself has been good enough for us. I don't think there is anything...

Nov 2019
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Analyst/Coordinator

Service and Support

Infor has been quite a confusing vendor. We have had to get used to how medical vendors work. Infor...

Nov 2019
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CIO

Future Outlook

We are looking to replace the system, but I can’t explain why. The vendor has an excellent product,...

Nov 2019
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CIO

Technology

Infor takes a long time to do interfaces and to follow up. But the vendor does a good job in terms...

Nov 2019
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CIO

Other Observations & Comments

Infor has an excellent product, but they don’t have a sense of support.

Nov 2019
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CIO

Other Observations & Comments

We didn’t get all the resolutions that we wanted from Infor’s executives, but we were able to...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

When we started using the new FHIR module, we liked that we were able to map some integration that...

Nov 2019
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CIO

Functionality and Upgrades

Infor has a very good product, and they have been able to grow a lot and do really well. Somewhere...

Nov 2019
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CIO

ROI / Cost (care and feeding)

We have not received our money’s worth with Infor. They are one of the most expensive vendors.

Nov 2019
 Helpful

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CIO

Relationship

With Infor, there is an issue of honesty and integrity within the company. I had a very negative...

Nov 2019
 Helpful

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CIO

Interfacing and Integration

We are going to integrate our two main systems using Cloverleaf Integration Suite. Our strategy is...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We are in the process of switching to Linux, and that seems to be going well. A lot of the system's...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Infor is really easy to work with; they are really good. Infor is walking us through how to dump old...

Nov 2019
 Helpful

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Analyst/Coordinator

Lessons Learned

This system is FHIR enabled, but there are not many systems that are actually ready for that.

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In the current version of the system, we manually set up and plug in things. In the newer version,...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We were able to negotiate some pricing when we wanted to move to our Linux and VM environments.

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

There have been times when the vendor’s support has not been outstanding, but there have also been...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

The vendor has a forum, but I don’t know that we actually get emails stating that the vendor has...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The FHIR Bridge component should be included in the product. Pieces of it are currently available in...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

I am not trying to bash the product because it is a good product, but the vendor has their quirks....

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We want to see more functionality within the GUI. The system can be installed on Windows or other...

Nov 2019
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VP/Other Executive

Service and Support

Infor's implementation services are not effective at all. We have had a good experience with...

Oct 2019
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VP/Other Executive

Service and Support

Cloverleaf Integration Suite is a solid product, but Infor doesn't really make enhancements for it....

Oct 2019
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VP/Other Executive

Relationship

Infor purchased Cloverleaf Integration Engine, and they have been totally useless. They just try to...

Oct 2019
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VP/Other Executive

Relationship

We wouldn't recommend Cloverleaf Integration Engine. We have used the software forever, but we are...

Oct 2019
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VP/Other Executive

Other Observations & Comments

We were excited about Infor's conference because we wanted to get more information about them. The...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cloverleaf Integration Suite can be pretty complicated to use. Our new employees struggle with it....

Oct 2019
 Helpful

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VP/Other Executive

Relationship

We are analyzing other vendors for information engines, and we plan on starting a dialogue with the...

Oct 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

We know some of Infor's support people, and we have called them directly about certain things. We...

Oct 2019
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CIO

Functionality and Upgrades

Our integration director tells me that Cloverleaf Integration Suite is meeting our needs well. We...

Oct 2019
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Analyst/Coordinator

Implementation and Training

I would like Infor to provide more examples of use cases. It seems that in our field, there are a...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The top strength of the system is being able to get into the application at different points if I...

Oct 2019
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Analyst/Coordinator

Implementation and Training

Infor could improve their documentation. The documentation should be so clear so that an analyst...

Oct 2019
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Director

Service and Support

The support is now run by Infor, and Infor's support is fabulous. As soon as I put in a ticket,...

Oct 2019
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Director

Functionality and Upgrades

The system is difficult to use because of the way that we have to create filters for our interfaces....

Oct 2019
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Director

Other Observations & Comments

I have never had an executive reach out to me.

Oct 2019
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Director

Other Observations & Comments

If we don't upgrade, I will be even more dissatisfied.

Oct 2019