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Cloverleaf Integration Suite Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The vendor hasn't been unavailable during COVID-19. They have reached out multiple times. We have...
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Manager
Functionality and Upgrades
The solution has suited us very well over the years. We might purchase the solution again if we had...
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Manager
Relationship
There hasn't been a time when we haven't been able to work something out with the vendor. I can't...
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Manager
ROI / Cost (care and feeding)
The vendor charges for every little thing in terms of modules. I know that a company needs to stay...
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Manager
Implementation and Training
The vendor needs to revamp their training and provide more ongoing training. The training is basic....
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Manager
Functionality and Upgrades
The product does what the vendor says it can do. When they promoted the solution to us in the...
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Manager
ROI / Cost (care and feeding)
My biggest issues right now are the price tags for separate modules. The cost doesn't sit well with...
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Manager
Functionality and Upgrades
The product does what it needs to do as long as organizations have the staff to make the product...
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Manager
ROI / Cost (care and feeding)
The vendor delivers new technology at a cost. We purchased the HL7 engine a decade ago or more, and...
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Manager
Service and Support
The vendor is available at a cost. We are told that if we want support for an upgrade, that will...
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Manager
Functionality and Upgrades
The vendor's scores have improved since we have last rated them. There was an issue at the time. The...
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Director
Other Observations & Comments
With Cloverleaf Integration Suite, we don't take training other than what we get at the user...
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Director
Other Observations & Comments
We don't really look at any of the competition to Infor because we are satisfied with Cloverleaf...
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Manager
Other Observations & Comments
We typically don't see any executive involvement up front. The contact we receive is either from the...
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Manager
Functionality and Upgrades
Cloverleaf Integration Suite has the most flexibility and capabilities, especially in terms of the...
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Manager
Functionality and Upgrades
Infor is pushing their cloud service where Cloverleaf Integration Suite is run on Amazon Web...
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Manager
Service and Support
I don’t have any issues with Infor. We don’t currently need a lot of support from the vendor for the...
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Manager
Technology
The overall quality is good. I am pretty happy with the system. The application is very complicated....
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Manager
ROI / Cost (care and feeding)
I would give the vendor a low score in terms of getting our money’s worth. When we were getting...
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Manager
Service and Support
Infor used to have regional user meetings and monthly conference calls to talk about new products or...
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VP/Other Executive
Relationship
We don't get a lot of direct contact on a regular basis from Infor, and we get that from other...
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VP/Other Executive
Service and Support
Infor's people are pretty responsive when we have questions or open tickets. My team has had no...
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VP/Other Executive
Functionality and Upgrades
The system's usability and the user interface are pretty intuitive for an analyst. The analysts are...
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VP/Other Executive
Functionality and Upgrades
Infor's product has been really stable, and we have been really happy with it. There have been no...
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Director
Implementation and Training
We purchased Cloverleaf Integration Suite years ago. We have worked with several owners since...
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Director
Relationship
Cloverleaf Integration Suite is a really good product; we are happy with it. It worked great before...
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Director
Relationship
There is a lack of customer engagement. We don’t really know what services Infor provides or what...
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Director
Functionality and Upgrades
Cloverleaf Integration Suite doesn’t support the managed files for services that we need. That isn't...
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Director
ROI / Cost (care and feeding)
We are wanting to move to the cloud, and Infor wants to charge us a huge amount to do that. But they...
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Director
ROI / Cost (care and feeding)
Infor charges for every little thing. They haven’t broken a promise; they are up front with us. When...
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Analyst/Coordinator
Interfacing and Integration
The vendor has started selling FHIR appliances because their web-services implementation is so...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We finally came to the conclusion that we need to go in a different direction for web services. The...
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Analyst/Coordinator
Implementation and Training
The vendor doesn’t make a lot of promises, so they pretty much keep whatever promises they do make....
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Analyst/Coordinator
Sales and Contracting
We had a renegotiation phase with Infor. I don’t know whether it was really necessary, but we...
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Analyst/Coordinator
Interfacing and Integration
The vendor falls down on direct database integration, and that has always been a problem for them....
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Manager
Functionality and Upgrades
The product is usable for both technical people and less technical folks. We aren't required to...
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Manager
Relationship
We interact a lot with the account executive, and that is great. Recently, I had conversations with...
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Manager
ROI / Cost (care and feeding)
I would like to see more bundled deals including web services and API-related functionality. We...
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CIO
Functionality and Upgrades
Users need to have IT knowledge to work with the system.
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CIO
Future Outlook
The product is good and has good support. We continue to like the product as it develops. We feel...
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CIO
Other Observations & Comments
The vendor continues to update the system, but it has been a while since the vendor has done a major...
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CIO
Service and Support
The system is solid. The vendor has a great program of contracted helpers. We have built a great...
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Analyst/Coordinator
Functionality and Upgrades
Once we get something implemented or a workaround in place, the tool seems to be fairly solid. There...
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Analyst/Coordinator
Service and Support
If we started fresh today, we would look at other vendors as well as Infor. The main reasons that we...
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Analyst/Coordinator
Implementation and Training
Everybody on the team here has had similar and poor experiences with Infor's in-person and online...
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Analyst/Coordinator
Service and Support
Typically, when Infor runs into a problem that they don't expect, they simply don't know how to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have run into some interesting licensing issues with Infor. Infor is demanding a bunch of money...
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Analyst/Coordinator
Relationship
The biggest problem that we have had with Infor hasn't necessarily been related to the software; it...
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Analyst/Coordinator
Functionality and Upgrades
The functionality of the suite itself has been good enough for us. I don't think there is anything...
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Analyst/Coordinator
Service and Support
Infor has been quite a confusing vendor. We have had to get used to how medical vendors work. Infor...
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CIO
Future Outlook
We are looking to replace the system, but I can’t explain why. The vendor has an excellent product,...
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CIO
Technology
Infor takes a long time to do interfaces and to follow up. But the vendor does a good job in terms...
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CIO
Other Observations & Comments
Infor has an excellent product, but they don’t have a sense of support.
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CIO
Other Observations & Comments
We didn’t get all the resolutions that we wanted from Infor’s executives, but we were able to...
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CIO
Functionality and Upgrades
When we started using the new FHIR module, we liked that we were able to map some integration that...
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CIO
Functionality and Upgrades
Infor has a very good product, and they have been able to grow a lot and do really well. Somewhere...
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CIO
ROI / Cost (care and feeding)
We have not received our money’s worth with Infor. They are one of the most expensive vendors.
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CIO
Relationship
With Infor, there is an issue of honesty and integrity within the company. I had a very negative...
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CIO
Interfacing and Integration
We are going to integrate our two main systems using Cloverleaf Integration Suite. Our strategy is...
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Analyst/Coordinator
Functionality and Upgrades
We are in the process of switching to Linux, and that seems to be going well. A lot of the system's...
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Analyst/Coordinator
Service and Support
Infor is really easy to work with; they are really good. Infor is walking us through how to dump old...
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Analyst/Coordinator
Lessons Learned
This system is FHIR enabled, but there are not many systems that are actually ready for that.
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Analyst/Coordinator
Functionality and Upgrades
In the current version of the system, we manually set up and plug in things. In the newer version,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We were able to negotiate some pricing when we wanted to move to our Linux and VM environments.
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VP/Other Executive
Service and Support
There have been times when the vendor’s support has not been outstanding, but there have also been...
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VP/Other Executive
Relationship
The vendor has a forum, but I don’t know that we actually get emails stating that the vendor has...
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VP/Other Executive
ROI / Cost (care and feeding)
The FHIR Bridge component should be included in the product. Pieces of it are currently available in...
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VP/Other Executive
Relationship
I am not trying to bash the product because it is a good product, but the vendor has their quirks....
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VP/Other Executive
Functionality and Upgrades
We want to see more functionality within the GUI. The system can be installed on Windows or other...
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VP/Other Executive
Service and Support
Infor's implementation services are not effective at all. We have had a good experience with...
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VP/Other Executive
Service and Support
Cloverleaf Integration Suite is a solid product, but Infor doesn't really make enhancements for it....
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VP/Other Executive
Relationship
Infor purchased Cloverleaf Integration Engine, and they have been totally useless. They just try to...
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VP/Other Executive
Relationship
We wouldn't recommend Cloverleaf Integration Engine. We have used the software forever, but we are...
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VP/Other Executive
Other Observations & Comments
We were excited about Infor's conference because we wanted to get more information about them. The...
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VP/Other Executive
Functionality and Upgrades
Cloverleaf Integration Suite can be pretty complicated to use. Our new employees struggle with it....
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VP/Other Executive
Relationship
We are analyzing other vendors for information engines, and we plan on starting a dialogue with the...
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VP/Other Executive
Other Observations & Comments
We know some of Infor's support people, and we have called them directly about certain things. We...
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CIO
Functionality and Upgrades
Our integration director tells me that Cloverleaf Integration Suite is meeting our needs well. We...
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Analyst/Coordinator
Implementation and Training
I would like Infor to provide more examples of use cases. It seems that in our field, there are a...
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Analyst/Coordinator
Functionality and Upgrades
The top strength of the system is being able to get into the application at different points if I...
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Analyst/Coordinator
Implementation and Training
Infor could improve their documentation. The documentation should be so clear so that an analyst...
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Director
Service and Support
The support is now run by Infor, and Infor's support is fabulous. As soon as I put in a ticket,...
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Director
Functionality and Upgrades
The system is difficult to use because of the way that we have to create filters for our interfaces....
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Director
Other Observations & Comments
I have never had an executive reach out to me.
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Director
Other Observations & Comments
If we don't upgrade, I will be even more dissatisfied.
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