Cloverleaf Integration Suite Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Relationship, Product

I don't have a lot of communication with the vendor on the development side or anything like that....

Jan 2024
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Manager

Value

If we need to do a project with Infor, such as migrating a server to a new OS, that becomes a...

Jan 2024
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Manager

Operations

We had to pay for Infor's implementation services, but the quality of those services was really...

Jan 2024
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Manager

Relationship

The vendor doesn't give us a lot of communication on anything other than a lot of the product update...

Jan 2024
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Manager

Loyalty, Relationship

The vendor has bounced around as a company. They were independently owned, and then they were owned...

Jan 2024
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Manager

Product, Value

We haven't really pushed the boundaries much further than where we were before we got Cloverleaf...

Dec 2023
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Manager

Loyalty, Product

With Cloverleaf Integration Suite, there has been a noticeable reduction in the speed of bringing in...

Dec 2023
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Manager

Operations

We did an upgrade recently, and it went smoothly. We had a vendor resource assigned for our project...

Dec 2023
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Manager

Culture, Value

Every modality that the vendor offers has a different price tag. For example, they want to charge us...

Dec 2023
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Manager

Operations

There is nothing that the vendor supplies that allows us to do ongoing training. If we want any...

Dec 2023
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Manager

Culture, Relationship

We have a new salesperson. The person they replaced was very good and very responsive. The new...

Dec 2023
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Manager

Culture, Relationship, Value

We got a quote from the vendor’s leadership to find out how to get the next step and get the price...

Dec 2023
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Manager

Relationship

The people that we deal with, the vendor’s day-to-day support people that we get for upgrades, are...

Dec 2023
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Manager

Product

Cloverleaf Integration Suite is an amazing product. I have worked with multiple interface engines,...

Oct 2023
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Manager

Culture, Operations, Value

We have a set service agreement that hasn't wavered too much over the years. The agreement is...

Oct 2023
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Manager

Relationship

When we do a major version upgrade, Infor does a fantastic job for us. Infor works very hard to make...

Oct 2023
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Manager

Relationship, Operations

It would be great if Infor offered additional training or seminar-type stuff for the future. My...

Oct 2023
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Manager

Operations, Product

We have to be certified and trained to use the product. Learning the product takes years, so once we...

Oct 2023
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Manager

Relationship, Product

We have not found any instance where the product doesn’t do something that we want it to do or that...

Oct 2023
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Manager

Value

Infor has evolution and new technology coming, and that is fantastic. Some of the new technology has...

Oct 2023
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Manager

Relationship

Infor answers the phone. We are pretty lucky. We rarely call the support people, but they are very...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

The support has been pretty good. Infor has various forums that a lot of people across the world...

Sep 2023
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Analyst/Coordinator

Relationship

We had an incident a while back where we had an issue with the interface. The people I talked to...

Sep 2023
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Analyst/Coordinator

Operations, Product

I enjoy the system. I have no complaints. I get on it, work, and do my stuff. I have access to...

Sep 2023
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Analyst/Coordinator

Culture, Value

We wanted some features, but we were not expecting them to be as expensive as they were, so we...

Sep 2023
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Analyst/Coordinator

Culture, Relationship

We don't contact Infor a bunch, but Infor emails us quite a bit about updates and things. Of course,...

Sep 2023
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Manager

Relationship, Product

I would tell a friend that the product is a highly reliable workhorse of a system. We count on it,...

Sep 2023
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Manager

Operations

Infor's training people have been knowledgeable about the product, but they haven't necessarily been...

Sep 2023
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Manager

Product

We really appreciate the product's quality. We haven't found any bugs in the system. It takes some...

Sep 2023
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Manager

Product

The system no longer supports all of our interoperability goals, but the pieces of the system we...

Sep 2023
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Manager

Relationship

We only use Infor's web support, and we seldom tap into that. However, we have been very satisfied...

Sep 2023
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Manager

Relationship

Our account representative from Infor is switched out on a regular basis, but we don't always hear...

Sep 2023
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Manager

Relationship

I don't think that we lack executive involvement from Infor, but we don't have a lot of interactions...

Sep 2023
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Manager

Product, Value

The outcomes we have seen from using the product would be its effective integration with third-party...

Sep 2023
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Manager

Culture, Value

With every service we have asked for, I have noticed that Infor is getting away from including...

Aug 2023
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Manager

Product

Cloverleaf Integration Suite’s major strengths are its robustness and resilience. It is a very...

Aug 2023
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Manager

Relationship

Infor is great to work with because they always try to see whether they can do something for us....

Aug 2023
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Manager

Relationship

When Lawson was acquired by Infor, I was afraid the vendor would get rid of Cloverleaf Integration...

Aug 2023
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VP/Other Executive

Operations

Frankly, we don't come to Infor with problems very often; our implementation is very mature. But...

Jul 2023
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VP/Other Executive

Loyalty

Cloverleaf Integration Suite is the best HL7 integration platform in the world. That was why we...

Jul 2023
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Director

Product

Cloverleaf Integration Suite handles all of the integrations between our different clinical systems...

Jul 2023
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Director

Value

We wish Infor would charge less. The price could come down 10%–15% and still be reasonable. The cost...

Jul 2023
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VP/Other Executive

Relationship

The product manager for Cloverleaf Integration Suite has proactively reached out and asked about a...

Jul 2023
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VP/Other Executive

Product

In talking about the vendor's weaknesses, I run the risk of being hypercritical. I could say that...

Jul 2023
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VP/Other Executive

Relationship, Operations

I have been appreciative of how Infor recognizes situations for what they are. They have shown...

Jul 2023
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VP/Other Executive

Loyalty, Product

The system has been involved in some new things. The system has been supporting front- and...

Jul 2023
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Manager

Loyalty, Product

Cloverleaf Integration Suite is totally vendor dependent, and we might be going away from that. The...

Jun 2023
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Manager

Operations, Product

Cloverleaf Integration Suite is a little tricky because it allows us to do more on the command line....

Jun 2023
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Analyst/Coordinator

Product

I have been dealing with Infor for many years and have not had any problems with their system. The...

Jun 2023
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(0)
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Analyst/Coordinator

Operations

Those that have done the training from Infor have been very satisfied with it and have done well...

Jun 2023
||
(0)
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Manager

Product

There are several problems with the solution. For example, we can't view many log files without the...

Jun 2023
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Manager

Value

The vendor charges us for every little thing. Given that we do so much of the maintenance of the...

Jun 2023
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Manager

Operations

The vendor's training isn't bad. It would be nice if they could provide a lot more topics that we...

Jun 2023
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Manager

Relationship

I don't see much proactive service from Infor. The vendor isn't proactive in the sense that I don't...

Jun 2023
||
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Manager

Product, Value

Cloverleaf Integration Suite is my team's day-to-day solution. There aren't too many options on the...

Jun 2023
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Analyst/Coordinator

Operations

Infor has supported us well. Most of our upgrades have been self-managed. We didn't involve the...

May 2023
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Analyst/Coordinator

Operations

Infor is quite good with ongoing training. We have had decent training with them and have gotten...

May 2023
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(0)
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Analyst/Coordinator

Product

The product definitely does what it is supposed to do. One of the strengths of Cloverleaf...

May 2023
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Analyst/Coordinator

Product

We aren't always paying attention to what the vendor is doing for upcoming versions until it is time...

May 2023
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(0)
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Analyst/Coordinator

Relationship

Infor’s support has been very good the few times we have needed it. The support people give some...

May 2023
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Analyst/Coordinator

Relationship

My path into Infor is through the support staff. The support people are able to solve the problems,...

May 2023
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Analyst/Coordinator

Operations, Product

There is a bit of a learning curve to the system, but once we get the learning curve down, the...

May 2023
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Analyst/Coordinator

Loyalty, Product

The version we have of Cloverleaf Integration Suite has functionality that mostly helps us achieve...

May 2023
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Director

Relationship

Infor has been a good partner to work with. They understand the pain points we run into.

Apr 2023
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(0)
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Director

Product

The suite is not helping us consume that much data. That is one of the challenges that we had, and...

Apr 2023
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Director

Operations

We are not using Infor’s training. We bring in our team of experts from outside. Some people have...

Apr 2023
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Director

Loyalty

Our vision is for everything to be in the cloud as soon as possible. We have many of our products in...

Apr 2023
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Director

Loyalty

Infor’s product is a competing product in the market. Overall, their product seems to be moving in...

Apr 2023
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