Cloverleaf Integration Suite
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I would tell a friend that the product is a highly reliable workhorse of a system. We count on it,...
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Operations
Infor's training people have been knowledgeable about the product, but they haven't necessarily been...
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Product
We really appreciate the product's quality. We haven't found any bugs in the system. It takes some...
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Product
The system no longer supports all of our interoperability goals, but the pieces of the system we...
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Relationship
We only use Infor's web support, and we seldom tap into that. However, we have been very satisfied...
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Relationship
Our account representative from Infor is switched out on a regular basis, but we don't always hear...
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Relationship
I don't think that we lack executive involvement from Infor, but we don't have a lot of interactions...
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Product, Value
The outcomes we have seen from using the product would be its effective integration with third-party...
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Culture, Value
With every service we have asked for, I have noticed that Infor is getting away from including...
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Product
Cloverleaf Integration Suite’s major strengths are its robustness and resilience. It is a very...
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Relationship
Infor is great to work with because they always try to see whether they can do something for us....
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Relationship
When Lawson was acquired by Infor, I was afraid the vendor would get rid of Cloverleaf Integration...
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Operations
Frankly, we don't come to Infor with problems very often; our implementation is very mature. But...
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Loyalty
Cloverleaf Integration Suite is the best HL7 integration platform in the world. That was why we...
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Product
Cloverleaf Integration Suite handles all of the integrations between our different clinical systems...
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Value
We wish Infor would charge less. The price could come down 10%–15% and still be reasonable. The cost...
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Relationship
The product manager for Cloverleaf Integration Suite has proactively reached out and asked about a...
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Product
In talking about the vendor's weaknesses, I run the risk of being hypercritical. I could say that...
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Relationship, Operations
I have been appreciative of how Infor recognizes situations for what they are. They have shown...
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Loyalty, Product
The system has been involved in some new things. The system has been supporting front- and...
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Loyalty, Product
Cloverleaf Integration Suite is totally vendor dependent, and we might be going away from that. The...
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Operations, Product
Cloverleaf Integration Suite is a little tricky because it allows us to do more on the command line....
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Product
I have been dealing with Infor for many years and have not had any problems with their system. The...
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Operations
Those that have done the training from Infor have been very satisfied with it and have done well...
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Product
There are several problems with the solution. For example, we can't view many log files without the...
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Value
The vendor charges us for every little thing. Given that we do so much of the maintenance of the...
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Operations
The vendor's training isn't bad. It would be nice if they could provide a lot more topics that we...
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Relationship
I don't see much proactive service from Infor. The vendor isn't proactive in the sense that I don't...
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Product, Value
Cloverleaf Integration Suite is my team's day-to-day solution. There aren't too many options on the...
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Operations
Infor has supported us well. Most of our upgrades have been self-managed. We didn't involve the...
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Operations
Infor is quite good with ongoing training. We have had decent training with them and have gotten...
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Product
The product definitely does what it is supposed to do. One of the strengths of Cloverleaf...
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Product
We aren't always paying attention to what the vendor is doing for upcoming versions until it is time...
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Relationship
Infor’s support has been very good the few times we have needed it. The support people give some...
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Relationship
My path into Infor is through the support staff. The support people are able to solve the problems,...
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Operations, Product
There is a bit of a learning curve to the system, but once we get the learning curve down, the...
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Loyalty, Product
The version we have of Cloverleaf Integration Suite has functionality that mostly helps us achieve...
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Relationship
Infor has been a good partner to work with. They understand the pain points we run into.
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Product
The suite is not helping us consume that much data. That is one of the challenges that we had, and...
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Operations
We are not using Infor’s training. We bring in our team of experts from outside. Some people have...
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Loyalty
Our vision is for everything to be in the cloud as soon as possible. We have many of our products in...
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Loyalty
Infor’s product is a competing product in the market. Overall, their product seems to be moving in...
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Loyalty, Product
Someone I work with develops in a scripted code, and I look at more of the GUI side that Infor has...
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Operations
It would be nice if Infor had more community-based training or free office hours where they...
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Product
The product is solid. We don't experience any outages or downtime, and that is probably because the...
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Relationship
We don't have to call the support team unless there is something weird that we are unsure how to do....
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Value
Since the vendor was bought up by Infor a while back, the cost of licensing has gone up quite a bit....
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Relationship
When we have issues with the product, the vendor attempts to fix them. However, Infor doesn't always...
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Relationship, Operations
We don't have much in the way of vendor involvement, but the vendor does fairly well when we get...
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Operations, Product
The system is fairly well designed, and it works well. It is easy for us to get new users up to...
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Relationship
Infor's support people do a good job of helping us when we have issues with the product's basic...
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Relationship
Infor has development people overseas, and communicating with them is sometimes difficult. That...
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Relationship
There is no executive involvement from Infor. We used to have someone assigned to our account, but...
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Operations
I would tell a peer that they have to make sure they have the right educated staff. My peer will...
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Loyalty, Product
We have gotten the required upgrades to the system's engine to make sure that we will be FHIR...
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Relationship, Product
Infor isn’t doing as much as they can to innovate, but they are doing enough. The product has a very...
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Relationship
We want Infor to contact us and let us know when there are opportunities. I have never really had...
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Loyalty, Relationship
I don't feel like there is any big vendor or executive involvement. There isn't anybody there that...
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Relationship
Infor doesn’t allow as much free exchange in the community as they did before. And when it comes to...
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Operations, Product
A user can't just walk into using the solution blind; they really need to know a thing or two about...
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Relationship
Every time I have had a problem, the vendor has gotten right back to me, and they have helped me...
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Operations, Value
We haven't been trained in Cloverleaf Integration Suite since we purchased it. The vendor probably...
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Value
The reliability of the product is what stands out; Cloverleaf Integration Suite is a very stable...
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Product
Cloverleaf Integration Suite is designed to be very powerful and give users ultimate control over...
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Product
The GUI can be a bit buggy and laggy, though we are a few major versions behind. I am hoping Infor...
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Loyalty, Product
A more modern architecture for the product would make more sense. Cloverleaf Integration Suite is...
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Culture, Value
Some of the licensing provisions and our contract negotiation with Infor are a little problematic....
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Product
Cloverleaf Integration Suite is excellent at routing and manipulating HL7, and it is very good at...
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Product
The database and connectivity with Cloverleaf Integration Suite and FHIR are some of the aspects...
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Value
If we bought CloverLeaf Integration Suite again, our investment would be considerably more, and at...
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