Ambra Image Exchange (DicomGrid)
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Subject Expert
Monique Rasband
Research Director
Commentary Summary
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User Commentary
Relationship
Since Intelerad took over Ambra, I have not been satisfied. I used to give Ambra all top marks, but...
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Functionality and Upgrades
We have had issues getting urgent studies to other organizations, and Intelerad has not delivered...
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Functionality and Upgrades
The vendor does a great job. We use multiple product components, and they all work very well. The...
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Service and Support
The quality of the vendor's support has been excellent in the past, but for the future, that is...
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ROI / Cost (care and feeding)
When it was time to replace our old system, we looked at the options of maintaining our own service...
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Service and Support
Ambra has been very good about being up front with our costs, and the documentation and invoices are...
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Interfacing and Integration
The training is very insignificant, but for what the product is, the training is fine.
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Relationship
The product has been part of our long-term plans, but things are a little up in the air right now....
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Service and Support
Historically, the Ambra support was excellent and the follow-up was very good. Since the acquisition...
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Technology
The vendor is going through migration issues right now, so things are working extremely slow or even...
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Relationship
There are definitely some major issues for Intelerad to overcome right now, but the vendor has been...
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ROI / Cost (care and feeding)
Sometimes we get these onesie-twosie bills for times when we are one or two studies over the limit....
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Functionality and Upgrades
The software does upgrade on a routine basis. The upgrades are good, and they happen pretty...
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Service and Support
The product functionality is good if it is working, but it has to be working. The product is not...
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Service and Support
The vendor has top-tier support. Whenever we need support, we always get somebody extremely...
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ROI / Cost (care and feeding)
Functionality, if we can think of something, the vendor can configure it. The pricing model for the...
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Functionality and Upgrades
We would like to see improvements with reporting. We would like to see our usage of the system, how...
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Functionality and Upgrades
We love DG Suite, or Ambra as we all call it. The image exchange platform is really easy to use, and...
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Service and Support
We have seen a dip in support since the Intelerad acquisition. This seems to be a combination of...
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Relationship
The current President of Intelerad is well known in the industry for being a patient-centric thought...
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Relationship
I have had nothing but good experiences working with Ambra Health and the image exchange solution....
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Relationship
I have started to feel the vendor's support and level of talent slip with the acquisition by...
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Service and Support
Intelerad is acquiring a lot of other pieces in the hopes of having a more diverse portfolio, and...
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Service and Support
Intelerad acquired Ambra Health, and the change was noticeable when Intelerad took over. They...
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Functionality and Upgrades
The vendor is still working on getting better, but actually servicing the images is rough. There are...
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Relationship
We spend a lot of time fixing problems, but I hope that if the system eventually works as...
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Interfacing and Integration
For the most part, the integration is a lot better now. We can send a lot more HL7 messages now, and...
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Relationship
The basic functionality for DG Suite is good. For the most part, images that we try to send...
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Future Outlook
I don't see DG Suite being able to scale as we are onboarding more and more sites for image...
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Functionality and Upgrades
I think the ability for end users to find studies in DG Suite is a pain point. End users have a hard...
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Service and Support
Since Intelerad acquired Ambra, support has become disgraceful. Intelerad essentially does not...
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Relationship
Frequently, we will see issues with poor performance on Intelerad’s web UI. We will go to the status...
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Relationship
Before the acquisition by Intelerad, I held Ambra support up as the example that I wished all our...
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Relationship
Ambra was one of my favorite vendors just because they were so responsive and were always developing...
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Functionality and Upgrades
The strength of Ambra's system is its stability. It very rarely, if ever, has any real problems. We...
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Win/Loss - Why they were selected (by current clients)
We are a very heavy user of the Ambra system, and we also have their patient portal and not just...
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Functionality and Upgrades
A lot of people have image exchange, but to have universal capabilities for image exchange, people...
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Future Outlook
The vendor's solution for integrating with other entities, such as a hospital PACS, is really kludgy...
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Functionality and Upgrades
Intelerad has had a couple of stability issues. The vendor could work on decreasing their outages...
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Service and Support
One thing that we have noticed with Intelerad is that they either lost a bunch of people or...
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Relationship
We have been implementing a lot of custom workflows. We have been able to build a lot of the types...
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Functionality and Upgrades
I would recommend DG Suite because I have worked with some other systems out there, and DG Suite is...
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Functionality and Upgrades
We haven’t had any upgrades to the system recently, but they are usually pretty effective when we do...
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Relationship
We used to work with high-level people at the vendor organization, but the company has been...
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Functionality and Upgrades
The system is very user specific, so sometimes it doesn’t know how to properly share information....
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Service and Support
The Ambra product is a really solid solution, but there is still a lot of work to do in the imaging...
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Relationship
We have had a good experience working with Ambra and their executive team. We hope that does not...
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Service and Support
The support staff is not as good, fast, and responsive as they used to be. They have really slowed...
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Functionality and Upgrades
The Ambra image exchange system is very easy to use. Ambra has grown outside of our organization,...
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Relationship
I really hope things do not change with Ambra. They have really good people, and they are always...
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Technology
We found the system to be a very light viewer. It is easy to deploy and use. We have had good...
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Functionality and Upgrades
There is a downside to the system. The upload portal is a struggle. There is a way that we can...
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Service and Support
We have had difficulty with the vendor's support. The vendor organization is very small. The...
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Service and Support
Intelerad is good at being proactive because they send out a lot of notifications. However, they...
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Relationship
Intelerad's executives are very involved. They get on calls with us to talk things through....
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Service and Support
Intelerad's strengths are their availability, support, and flexibility. The vendor has a big help...
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Functionality and Upgrades
DG Suite is a great image-sharing device that has saved us a tremendous amount of time when it comes...
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Relationship
DG Suite is almost too good to be true. I don't know how things will work now that the vendor has...
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Relationship
I wish I could use Ambra as my PACS. I know Ambra has the back end for that. Ambra has been acquired...
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ROI / Cost (care and feeding)
In a lot of cases, Ambra avoids charging us for things. I am never charged for what I don't feel is...
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Implementation and Training
The training is always there, but I haven't needed any. The product is very comprehensive. Ambra...
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Relationship
I never call my vendor contacts unless I have an issue or an urgent need, but they are always...
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Interfacing and Integration
Ambra is probably the best vendor for image exchange. DG Suite is quick and very easy to use....
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Interfacing and Integration
Ambra has a cloud-based solution that integrates well with other solutions, including our EMR. We...
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Relationship
We really enjoy working with Ambra, but we are worried about the acquisition by Intelerad. Ambra has...
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Service and Support
The support people we work with at Ambra are top notch. They work hard to understand our...
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Relationship
Ambra has been a great partner. Everyone we work with has our best interest at heart. I couldn't be...
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Functionality and Upgrades
DG Suite is really easy to use. Anyone who uses it picks it up right away. The system is intuitive...
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Relationship
One of the concerns we have with Ambra is the acquisition by Intelerad. Ambra is a strong company,...
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Functionality and Upgrades
I am a big fan of Ambra. DG Suite has been great, and we have used it to connect a lot of solutions...
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Relationship
We work really well together with our vendor representative. That person helped us brainstorm and...
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Interfacing and Integration
We use DG Suite for image sharing with some of our key organizations and provider groups. DG Suite...
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Other Observations & Comments
We are going to challenge some of our vendors, including Ambra, to step out of the shadow of the way...
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Sales and Contracting
The vendor avoids charging us for every little thing. We recently had to inquire about setting up...
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Functionality and Upgrades
I find the system to be easy to use, but I think that some of our end users miss our old system a...
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Relationship
We have an account representative who has been pretty responsive. They have been pretty good, but...
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Service and Support
The quality of the vendor's web support is extremely low. Their service isn't proactive, and I...
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Service and Support
Our patients get emails that say that they should contact a specific person if they have questions,...
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ROI / Cost (care and feeding)
Ambra seems to be charging us for every little thing. I just don't bother with that. The charges are...
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Implementation and Training
The vendor's training is very, very poor. They are hiring inexperienced people who are causing problems....
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Functionality and Upgrades
The solution is an amazing product. It is easy for patients and physicians to use. I love the...
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Functionality and Upgrades
I would recommend the solution without reservation, but I would recommend Ambra with reservation....
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Service and Support
Ambra has been very good to work with. Our experience hasn't been super smooth. We have had some...
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Interfacing and Integration
DG Suite has a very strong product that has provided us with a tool set that has enabled medical...
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ROI / Cost (care and feeding)
We had intended to put the system in a couple of places, and it ended up saving us a bunch of money....
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Interfacing and Integration
We use DG Suite for our imaging exchange between nonaffiliated and affiliated providers. We have...
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Functionality and Upgrades
The issue we face is not that the solution doesn’t function; the issue is scalability. There have...
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Service and Support
The vendor creates things for us on the fly rather than letting us know that they have new...
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Service and Support
Ambra's support people are prompt in their initial response, but their ability to perform their due...
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Service and Support
Ambra isn't proactive unless we have asked for some sort of monitoring intervention because we have...
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Relationship
Ambra is receptive and hears us. We have formed the type of relationship where both sides benefit...
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Functionality and Upgrades
We had a lot of problems with our previous product, so even day one with Ambra was a night-and-day...
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Relationship
I have three or four vendors that I have worked with throughout my career where regardless of the...
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Functionality and Upgrades
The issue with the image transfer arena is that we are going to see a lot of change over the next...
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Service and Support
I have never had an issue with Ambra's support. Ambra has been pretty good. We have regular meetings...
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Interfacing and Integration
We use DG Suite in all kinds of unique and valuable ways. DG Suite houses all our imaging studies...
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Interfacing and Integration
DG Suite allows us to set up direct links with outside organizations to send studies back and forth....
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Functionality and Upgrades
Once we set DG Suite up, it runs on its own. DG Suite is pretty straightforward; it isn't a...
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Functionality and Upgrades
The mobile app has helped a lot. People have started to think that DG Suite is actually pretty nice....
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