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Ambra Image Exchange Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Manager

Relationship, Product

Ambra Image Exchange has its issues. We rolled something out for the product a long time ago that...

Apr 2024
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Manager

Value

Ambra Image Exchange is a little pricey because its price is volume based. However, that has been...

Apr 2024
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Manager

Loyalty

I am still not sure what Ambra Image Exchange will look like after the Intelerad acquisition.

Apr 2024
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Manager

Operations, Product

For the most part, things are going well with Ambra Image Exchange. Our medical records people find...

Apr 2024
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Manager

Relationship

Intelerad’s support is horrible. Their first-level support team usually has no clue as to what the...

Apr 2024
||
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Manager

Operations, Product

The upgrades go pretty easily. But every single time, Intelerad tries to get us to install something...

Apr 2024
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Manager

Operations

We haven’t gotten any training from Intelerad. We would like just an hour or two to get answers to...

Apr 2024
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Manager

Operations, Product

Ambra Image Exchange is just not easy to use. The upgrades haven’t changed anything. The reliability...

Apr 2024
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Manager

Loyalty

We recently had an issue where we thought that we were going to be having our radiologist read some...

Apr 2024
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Manager

Culture, Relationship

Intelerad is really struggling. We called because of an issue with a third-party vendor that...

Apr 2024
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Manager

Relationship

Intelerad made a change to our system in response to an issue we were having. Right after we got...

Apr 2024
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Manager

Relationship

Intelerad is supposed to handle the maintenance and service of all the servers in the data center...

Apr 2024
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Manager

Relationship

When the vendor was Ambra, things were much better. When somebody like Intelerad comes along and...

Mar 2024
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Manager

Value

Lately, Ambra has been charging a lot more for the things that we ask for that have always included...

Mar 2024
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Manager

Loyalty

Ambra will hopefully continue to improve. They seem to have some more staffing after they lost a lot...

Mar 2024
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Manager

Relationship

As far as timelines go, Intelerad will say a release will come out on a certain date, and a lot of...

Mar 2024
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Manager

Operations

Ambra Image Exchange has worked out pretty well. There are no real issues. The software setup on the...

Feb 2024
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Manager

Product

I haven't heard of any new version or anything since we implemented the product. If there is any...

Feb 2024
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Manager

Operations

I would tell someone who is looking into Ambra Image Exchange about the ease of the implementation....

Feb 2024
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Director

Loyalty

We are on the fence about staying with Ambra Image Exchange. VNA technology has vastly improved, but...

Jan 2024
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Director

Relationship

Ambra Health has had a massive brain drain because of their acquisition by Intelerad, and they have...

Jan 2024
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Director

Operations

Intelerad doesn't offer much in the way of training, and they don’t have good documentation or...

Jan 2024
||
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Director

Product

Ambra Image Exchange functions as an image exchange tool, patient portal, and storage system. It is...

Jan 2024
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Director

Value

Ambra Image Exchange is a budget solution compared to other VNAs we have seen on the market.

Jan 2024
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Director

Value

We expect decreasing returns with Ambra Image Exchange.

Jan 2024
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Director

Loyalty

We are hopeful about Intelerad owning Ambra Image Exchange and our PACS. We would like to see what...

Jan 2024
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Manager

Relationship

I have been happy with Intelerad’s support. The only downside is we used to have more technical...

Jan 2024
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Manager

Culture

Since the acquisition, every project we have and anything that turns into a project comes with a...

Jan 2024
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Manager

Relationship

We are usually able to get ongoing updates and documentation from Ambra a little quicker and more...

Jan 2024
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Manager

Loyalty, Relationship

Nuance is a direct competitor to Ambra, and I feel like they are running over Ambra lately. We have...

Jan 2024
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Manager

Loyalty, Product

Things with Ambra Image Exchange have been pretty stable. We made a big push to migrate all of our...

Jan 2024
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Manager

Relationship

After the acquisition by Intelerad, there was a rough patch where the vendor lost a number of...

Jan 2024
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Analyst/Coordinator

Relationship

We were trying to get a new gateway installed on a different server, and that took Intelerad months....

Dec 2023
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Director

Loyalty, Relationship

Since Ambra Health went to Intelerad, the service and support have gone down. The vendor's focus has...

Dec 2023
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Director

Relationship

Intelerad has had a lot of staffing issues in the past, and things haven't gotten any better. We are...

Nov 2023
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Director

Operations, Product

Ambra Image Exchange is a good product, but the vendor was ill equipped to meet the challenge of how...

Nov 2023
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VP/Other Executive

Relationship, Product

Things are going pretty well with Intelerad because they are able to help us with a variety of use...

Nov 2023
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VP/Other Executive

Value

The only issue we have with Ambra Image Exchange is the price. Even at a few dollars an exam, it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Because Ambra Image Exchange is working between information systems, it has to have an extra piece...

Nov 2023
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Manager

Relationship

The product is very difficult, and the vendor is not very good with open tickets and getting back to...

Oct 2023
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Manager

Product

When another provider organization sends us an invite, we can click to accept, and we get connected....

Oct 2023
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Manager

Operations

When someone new took charge of the product at our facility, the vendor wouldn’t provide them with...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Ambra Image Exchange has been our premier solution for image exchange, but we have seen some...

Oct 2023
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Manager

Relationship

All vendors have had great difficulty with customer support over the last three years during the...

Sep 2023
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(0)
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Manager

Product

There is really only one image exchange platform out there that really checks off all the boxes, and...

Sep 2023
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(0)
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Manager

Loyalty, Product

Intelerad's product is by far the best one out there because of how customizable it is. But also one...

Sep 2023
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Manager

Relationship

Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...

Sep 2023
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(0)
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Analyst/Coordinator

Culture

There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...

Aug 2023
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Analyst/Coordinator

Product

I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...

Aug 2023
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(0)
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CEO/President

Relationship, Product

Intelerad has had some issues with their overall product quality. For example, at one point, all the...

Jul 2023
||
(0)
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CEO/President

Operations, Product

I always thought that the system was easy to use, but for some reason, folks have been complaining...

Jul 2023
||
(0)
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CEO/President

Relationship

Intelerad is getting better at keeping their promises. They don't keep all of them, but they keep...

Jul 2023
||
(0)
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CEO/President

Relationship, Operations

Intelerad has improved their go-live process. Before, we couldn't get new people or groups added to...

Jul 2023
||
(0)
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CEO/President

Relationship

Intelerad's support is improving, and the vendor is getting better at being proactive. I think the...

Jul 2023
||
(0)
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CEO/President

Product, Value

The system is extremely helpful and extremely needed. It does the things it needs to with ease, and...

Jul 2023
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(0)
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Manager

Relationship

For the most part, Ambra Image Exchange is easy to use, but our server is a bit old, and it seems to...

Jun 2023
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(0)
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Director

Loyalty, Relationship

The problem with Intelerad is the people. The company is a very different company than they used to...

Jun 2023
||
(0)
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Director

Value

Ambra Health never used to charge for every little thing before they were Intelerad.

Jun 2023
||
(0)
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Director

Relationship, Operations

Intelerad has good communication and updates in regard to ongoing training.

Jun 2023
||
(0)
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Director

Operations, Product

Intelerad had some struggles with their platform when they did an upgrade. They had to revert...

Jun 2023
||
(0)
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Director

Product

I love the product; the functionality is pretty robust. The end users that use Ambra Image Exchange...

Jun 2023
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