Ambra Image Exchange (DicomGrid)
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship
All vendors have had great difficulty with customer support over the last three years during the...
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Product
There is really only one image exchange platform out there that really checks off all the boxes, and...
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Loyalty, Product
Intelerad's product is by far the best one out there because of how customizable it is. But also one...
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Relationship
Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...
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Culture
There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...
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Product
I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...
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Relationship
The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...
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Relationship, Product
Intelerad has had some issues with their overall product quality. For example, at one point, all the...
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Operations, Product
I always thought that the system was easy to use, but for some reason, folks have been complaining...
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Relationship
Intelerad is getting better at keeping their promises. They don't keep all of them, but they keep...
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Relationship, Operations
Intelerad has improved their go-live process. Before, we couldn't get new people or groups added to...
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Relationship
Intelerad's support is improving, and the vendor is getting better at being proactive. I think the...
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Product, Value
The system is extremely helpful and extremely needed. It does the things it needs to with ease, and...
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Relationship
For the most part, Ambra Image Exchange is easy to use, but our server is a bit old, and it seems to...
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Loyalty, Relationship
The problem with Intelerad is the people. The company is a very different company than they used to...
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Value
Ambra Health never used to charge for every little thing before they were Intelerad.
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Relationship, Operations
Intelerad has good communication and updates in regard to ongoing training.
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Operations, Product
Intelerad had some struggles with their platform when they did an upgrade. They had to revert...
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Product
I love the product; the functionality is pretty robust. The end users that use Ambra Image Exchange...
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Product, Value
The solution is great. It provides us with the flexibility to remotely send and upload images...
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Product, Value
Ambra Image Exchange is meeting our integration goal in the sense that with our front-facing imaging...
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Relationship
The executives are not involved much, and the only time we ever have to get them involved is when we...
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Relationship
The negatives are completely on the vendor. When we bought the solution, the vendor wasn't owned by...
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Operations
Anything can happen in the next couple of years, but Ambra Image Exchange is here to stay for better...
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Operations
While we were onboarding, we went through multiple project managers in the space of a year. Because...
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Operations, Product
Ambra Image Exchange is not user friendly. It is a robust system, and it can do a lot, but it is not...
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Relationship
The vendor's communication is not great. In order for us to find out whether the system is down, we...
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Relationship
We have had a lot of conversations with the higher-ups at Ambra Health not to complain but to vent...
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Relationship
The vendor's support process is horrendous. That is because they are merging their services with...
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Operations
We are in dire need of training on how the solution works, and I have expressed that to some of the...
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Culture
It could be difficult for organizations to get new hospitals on their network if they are not...
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Loyalty, Relationship
With the takeover by Intelerad of both Life Image and Ambra Health, there has been no clear...
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Relationship, Product
There have been a lot of technical issues nationally and with the cloud. Ambra Image Exchange has...
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Relationship, Operations
Ambra Health worked with us very well through the installation process and the onboarding process....
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Loyalty, Relationship
When choosing the vendor, we did an RFP and got down to three finalists. At the time, Ambra Health...
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Loyalty
I hope Ambra Health can get back to where they were. They had a good company. We are deeply entwined...
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Relationship
Since Ambra Health was taken over by Intelerad, the vendor has been awful. It is impossible to get a...
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Relationship, Operations
The vendor has had a lot of turnover in their support staff. When Intelerad took over, they...
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Operations, Product
Intelerad has three different applications. There is one for techs, one for radiologists, and one...
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Relationship
The vendor’s support is awful. They are really slow to respond. When we submit a ticket, we can mark...
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Product
I don't mind Ambra Image Exchange. It is nice for the most part because it has a large directory. We...
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Loyalty, Product
Trying to delete images or bring them over is a pain. We have to get out of one system to go into another....
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Relationship
There is no executive response from the vendor. I think the complaining has finally gotten to the...
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Product, Value
Ambra Image Exchange has a full-featured VNA with the ability to integrate with PACS viewers, other...
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Relationship
Support for Ambra Image Exchange has not been good. Responses from the vendor are often delayed well...
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Relationship
We have not really gotten much communication from the vendor, although we don't have a lot of...
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Relationship
Ambra Image Exchange is a great product. However, because of how complex our environments are,...
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Relationship
Intelerad needs more staff; COVID-19 might have something to do with that issue. The recent merger...
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Relationship
It can sometimes be difficult for us to get ahold of the right person from Intelerad. When we call...
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Relationship, Product
We have had several challenges with Ambra Image Exchange, and some of our problems are ongoing. The...
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Relationship
There are a lot of people who have left the vendor's team, and it seems like the vendor has had a...
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Relationship
Ever since the Intelerad acquisition, we have felt like we are always facing a bottleneck with the...
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Loyalty
Like a lot of organizations, we have a few different image exchange solutions. In the past, we felt...
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Relationship
Intelerad should be focusing on the responsiveness of their support team and the depth of their...
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Relationship
Overall, I am super happy with Intelerad. They continue to be solid. We had a few blips this year as...
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Relationship
Intelerad's people need to answer the phone when we call for support. Then, they need to give us the...
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Relationship
Around 90% of what the vendor needs to improve is related to their support. The vendor did a long...
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Loyalty
We have had some concerns about storage configurations and whether Intelerad is going to be...
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Product
Before they were purchased by Intelerad, DicomGrid always introduced several bugs in each of their...
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Operations
The vendor released a new version of the viewer with some additional tools, and we need to get...
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Product
With Ambra Image Exchange, the patient portal component needs to have better directions and help...
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Relationship
Since the acquisition by Intelerad, the vendor has had some significant personnel changes. A lot of...
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Product
The product has great flexibility and a great feature set. The product has a lot to offer, but it is...
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Culture, Relationship
Intelerad keeps their promises, and we have never had an issue getting what we need out of their...
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Culture
We have had times in the past when we have gone over our contract volume and things like that, and...
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Product
There are different functions and things in the system that I can't seem to do that I want to add,...
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Relationship
We have struggled with Ambra Image Exchange lately since the acquisition by Intelerad. They have had...
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Relationship, Product
We have times when some of the Ambra Image Exchange gateways stop responding or a primary workflow...
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Relationship
Most of the time, if we have an issue, Intelerad will send us an email. However, they don't always...
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Relationship
When the product has issues, Intelerad is able to resolve them pretty quickly.
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Product
Ambra Image Exchange is easy to work with, and everyone is happy with it. It has been a really good...
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Relationship
Intelerad’s engagement with us has been good. There is a particular person at the vendor who is...
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Loyalty
We looked at several different products to replace our previous image exchange product, and in the...
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Operations
Our implementation of Ambra Image Exchange was one of the best vendor-led implementations I have...
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Loyalty, Relationship
When Intelerad bought Ambra Health, the vendor’s leadership reached out to us and assured us there...
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Relationship
Intelerad could improve the user interface somewhat. There are things we need from the product, and...
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Relationship
Ambra Image Exchange is a great product. However, because of the size and complexity of our...
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Relationship
With Ambra Image Exchange, we always have to escalate problems and follow up for updates. I think...
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Loyalty
Ambra Image Exchange is one of the best solutions out there for image exchange. However, with the...
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Relationship
The vendor's support is slow, and we often feel like we have to chase the vendor's people down to...
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Loyalty, Relationship
Intelerad's CEO is an up-front person who tells things like they are and always does the right...
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Relationship
We don't get notifications from the vendor when they need to do an upgrade or when they are seeing issues....
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Relationship
Ever since Intelerad took over, the product's performance has gone down. The support service and the...
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Product
Our advanced goals with the product have not yet been met. We have also not heard about visions for...
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Relationship
Intelerad has been hard to work with lately. The product is doing what they say it should, but the...
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Operations
Intelerad doesn't provide a lot of training. The training was more hands on as we were building the...
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Relationship
Many of our physicians strongly dislike Ambra Image Exchange and find it difficult to utilize. Since...
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Product
Ambra Image Exchange is a good platform with good integrations. It works fairly well and is pretty...
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Value
We have been able to set up some great integrations using Ambra Image Exchange. Before this product,...
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Loyalty, Relationship
Since the vendor has made the change to Intelerad, they have had a lot of performance issues with...
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Product
I am a huge fan of Intelerad. I think they have a tremendous product. I can tell how well-designed...
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Relationship, Operations
Intelerad is fabulous to work with. We have only had one upgrade from Intelerad. They worked with...
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Loyalty, Product
I am so enthusiastic about Intelerad because they have everything I need for integration.
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Product
The interface could be geared more toward workflow management for routing in Ambra Image Exchange....
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Loyalty, Relationship
We have worked with Ambra for a period of time, and we have always found them to be a superstar in...
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