Ambra Image Exchange (DicomGrid)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

All vendors have had great difficulty with customer support over the last three years during the...

Sep 2023
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Manager

Product

There is really only one image exchange platform out there that really checks off all the boxes, and...

Sep 2023
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Manager

Loyalty, Product

Intelerad's product is by far the best one out there because of how customizable it is. But also one...

Sep 2023
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Manager

Relationship

Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...

Sep 2023
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Analyst/Coordinator

Culture

There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...

Aug 2023
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Analyst/Coordinator

Product

I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...

Aug 2023
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CEO/President

Relationship, Product

Intelerad has had some issues with their overall product quality. For example, at one point, all the...

Jul 2023
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CEO/President

Operations, Product

I always thought that the system was easy to use, but for some reason, folks have been complaining...

Jul 2023
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CEO/President

Relationship

Intelerad is getting better at keeping their promises. They don't keep all of them, but they keep...

Jul 2023
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CEO/President

Relationship, Operations

Intelerad has improved their go-live process. Before, we couldn't get new people or groups added to...

Jul 2023
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CEO/President

Relationship

Intelerad's support is improving, and the vendor is getting better at being proactive. I think the...

Jul 2023
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CEO/President

Product, Value

The system is extremely helpful and extremely needed. It does the things it needs to with ease, and...

Jul 2023
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Manager

Relationship

For the most part, Ambra Image Exchange is easy to use, but our server is a bit old, and it seems to...

Jun 2023
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Director

Loyalty, Relationship

The problem with Intelerad is the people. The company is a very different company than they used to...

Jun 2023
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Director

Value

Ambra Health never used to charge for every little thing before they were Intelerad.

Jun 2023
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Director

Relationship, Operations

Intelerad has good communication and updates in regard to ongoing training.

Jun 2023
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Director

Operations, Product

Intelerad had some struggles with their platform when they did an upgrade. They had to revert...

Jun 2023
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Director

Product

I love the product; the functionality is pretty robust. The end users that use Ambra Image Exchange...

Jun 2023
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Manager

Product, Value

The solution is great. It provides us with the flexibility to remotely send and upload images...

Apr 2023
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Manager

Product, Value

Ambra Image Exchange is meeting our integration goal in the sense that with our front-facing imaging...

Apr 2023
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Manager

Relationship

The executives are not involved much, and the only time we ever have to get them involved is when we...

Apr 2023
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Manager

Relationship

The negatives are completely on the vendor. When we bought the solution, the vendor wasn't owned by...

Apr 2023
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Analyst/Coordinator

Operations

Anything can happen in the next couple of years, but Ambra Image Exchange is here to stay for better...

Apr 2023
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Analyst/Coordinator

Operations

While we were onboarding, we went through multiple project managers in the space of a year. Because...

Apr 2023
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Analyst/Coordinator

Operations, Product

Ambra Image Exchange is not user friendly. It is a robust system, and it can do a lot, but it is not...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's communication is not great. In order for us to find out whether the system is down, we...

Apr 2023
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Analyst/Coordinator

Relationship

We have had a lot of conversations with the higher-ups at Ambra Health not to complain but to vent...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's support process is horrendous. That is because they are merging their services with...

Apr 2023
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Analyst/Coordinator

Operations

We are in dire need of training on how the solution works, and I have expressed that to some of the...

Apr 2023
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Director

Culture

It could be difficult for organizations to get new hospitals on their network if they are not...

Mar 2023
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Director

Loyalty, Relationship

With the takeover by Intelerad of both Life Image and Ambra Health, there has been no clear...

Mar 2023
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Director

Relationship, Product

There have been a lot of technical issues nationally and with the cloud. Ambra Image Exchange has...

Mar 2023
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Director

Relationship, Operations

Ambra Health worked with us very well through the installation process and the onboarding process....

Mar 2023
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Director

Loyalty, Relationship

When choosing the vendor, we did an RFP and got down to three finalists. At the time, Ambra Health...

Mar 2023
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Director

Loyalty

I hope Ambra Health can get back to where they were. They had a good company. We are deeply entwined...

Mar 2023
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Director

Relationship

Since Ambra Health was taken over by Intelerad, the vendor has been awful. It is impossible to get a...

Mar 2023
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Director

Relationship, Operations

The vendor has had a lot of turnover in their support staff. When Intelerad took over, they...

Mar 2023
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Manager

Operations, Product

Intelerad has three different applications. There is one for techs, one for radiologists, and one...

Feb 2023
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Manager

Relationship

The vendor’s support is awful. They are really slow to respond. When we submit a ticket, we can mark...

Feb 2023
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Manager

Product

I don't mind Ambra Image Exchange. It is nice for the most part because it has a large directory. We...

Feb 2023
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Manager

Loyalty, Product

Trying to delete images or bring them over is a pain. We have to get out of one system to go into another....

Feb 2023
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Manager

Relationship

There is no executive response from the vendor. I think the complaining has finally gotten to the...

Feb 2023
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CIO

Product, Value

Ambra Image Exchange has a full-featured VNA with the ability to integrate with PACS viewers, other...

Feb 2023
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CIO

Relationship

Support for Ambra Image Exchange has not been good. Responses from the vendor are often delayed well...

Feb 2023
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CIO

Relationship

We have not really gotten much communication from the vendor, although we don't have a lot of...

Feb 2023
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Director

Relationship

Ambra Image Exchange is a great product. However, because of how complex our environments are,...

Feb 2023
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Director

Relationship

Intelerad needs more staff; COVID-19 might have something to do with that issue. The recent merger...

Feb 2023
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Manager

Relationship

It can sometimes be difficult for us to get ahold of the right person from Intelerad. When we call...

Feb 2023
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VP/Other Executive

Relationship, Product

We have had several challenges with Ambra Image Exchange, and some of our problems are ongoing. The...

Jan 2023
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VP/Other Executive

Relationship

There are a lot of people who have left the vendor's team, and it seems like the vendor has had a...

Jan 2023
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VP/Other Executive

Relationship

Ever since the Intelerad acquisition, we have felt like we are always facing a bottleneck with the...

Jan 2023
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VP/Other Executive

Loyalty

Like a lot of organizations, we have a few different image exchange solutions. In the past, we felt...

Jan 2023
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Director

Relationship

Intelerad should be focusing on the responsiveness of their support team and the depth of their...

Jan 2023
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Director

Relationship

Overall, I am super happy with Intelerad. They continue to be solid. We had a few blips this year as...

Jan 2023
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Manager

Relationship

Intelerad's people need to answer the phone when we call for support. Then, they need to give us the...

Jan 2023
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Manager

Relationship

Around 90% of what the vendor needs to improve is related to their support. The vendor did a long...

Jan 2023
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Director

Loyalty

We have had some concerns about storage configurations and whether Intelerad is going to be...

Jan 2023
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Director

Product

Before they were purchased by Intelerad, DicomGrid always introduced several bugs in each of their...

Jan 2023
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Director

Operations

The vendor released a new version of the viewer with some additional tools, and we need to get...

Jan 2023
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Director

Product

With Ambra Image Exchange, the patient portal component needs to have better directions and help...

Jan 2023
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Director

Relationship

Since the acquisition by Intelerad, the vendor has had some significant personnel changes. A lot of...

Jan 2023
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Director

Product

The product has great flexibility and a great feature set. The product has a lot to offer, but it is...

Jan 2023
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Manager

Culture, Relationship

Intelerad keeps their promises, and we have never had an issue getting what we need out of their...

Jan 2023
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Manager

Culture

We have had times in the past when we have gone over our contract volume and things like that, and...

Jan 2023
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Manager

Product

There are different functions and things in the system that I can't seem to do that I want to add,...

Jan 2023
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Manager

Relationship

We have struggled with Ambra Image Exchange lately since the acquisition by Intelerad. They have had...

Jan 2023
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Manager

Relationship, Product

We have times when some of the Ambra Image Exchange gateways stop responding or a primary workflow...

Jan 2023
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Manager

Relationship

Most of the time, if we have an issue, Intelerad will send us an email. However, they don't always...

Jan 2023
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Manager

Relationship

When the product has issues, Intelerad is able to resolve them pretty quickly.

Jan 2023
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Manager

Product

Ambra Image Exchange is easy to work with, and everyone is happy with it. It has been a really good...

Jan 2023
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VP/Other Executive

Relationship

Intelerad’s engagement with us has been good. There is a particular person at the vendor who is...

Jan 2023
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VP/Other Executive

Loyalty

We looked at several different products to replace our previous image exchange product, and in the...

Jan 2023
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VP/Other Executive

Operations

Our implementation of Ambra Image Exchange was one of the best vendor-led implementations I have...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

When Intelerad bought Ambra Health, the vendor’s leadership reached out to us and assured us there...

Jan 2023
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VP/Other Executive

Relationship

Intelerad could improve the user interface somewhat. There are things we need from the product, and...

Jan 2023
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Analyst/Coordinator

Relationship

Ambra Image Exchange is a great product. However, because of the size and complexity of our...

Jan 2023
||
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Analyst/Coordinator

Relationship

With Ambra Image Exchange, we always have to escalate problems and follow up for updates. I think...

Jan 2023
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VP/Other Executive

Loyalty

Ambra Image Exchange is one of the best solutions out there for image exchange. However, with the...

Nov 2022
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VP/Other Executive

Relationship

The vendor's support is slow, and we often feel like we have to chase the vendor's people down to...

Nov 2022
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VP/Other Executive

Loyalty, Relationship

Intelerad's CEO is an up-front person who tells things like they are and always does the right...

Nov 2022
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Manager

Relationship

We don't get notifications from the vendor when they need to do an upgrade or when they are seeing issues....

Nov 2022
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Director

Relationship

Ever since Intelerad took over, the product's performance has gone down. The support service and the...

Nov 2022
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Director

Product

Our advanced goals with the product have not yet been met. We have also not heard about visions for...

Nov 2022
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VP/Other Executive

Relationship

Intelerad has been hard to work with lately. The product is doing what they say it should, but the...

Oct 2022
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VP/Other Executive

Operations

Intelerad doesn't provide a lot of training. The training was more hands on as we were building the...

Oct 2022
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VP/Other Executive

Relationship

Many of our physicians strongly dislike Ambra Image Exchange and find it difficult to utilize. Since...

Oct 2022
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Manager

Product

Ambra Image Exchange is a good platform with good integrations. It works fairly well and is pretty...

Oct 2022
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Manager

Value

We have been able to set up some great integrations using Ambra Image Exchange. Before this product,...

Oct 2022
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Manager

Loyalty, Relationship

Since the vendor has made the change to Intelerad, they have had a lot of performance issues with...

Oct 2022
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Manager

Product

I am a huge fan of Intelerad. I think they have a tremendous product. I can tell how well-designed...

Sep 2022
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Manager

Relationship, Operations

Intelerad is fabulous to work with. We have only had one upgrade from Intelerad. They worked with...

Sep 2022
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Manager

Loyalty, Product

I am so enthusiastic about Intelerad because they have everything I need for integration.

Sep 2022
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Manager

Product

The interface could be geared more toward workflow management for routing in Ambra Image Exchange....

Sep 2022
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Manager

Loyalty, Relationship

We have worked with Ambra for a period of time, and we have always found them to be a superstar in...

Sep 2022
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