Ambra Image Exchange (DicomGrid)
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Monique Rasband
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KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Since Intelerad took over Ambra, I have not been satisfied. I used to give Ambra all top marks, but...

Jun 2022
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Manager

We have had issues getting urgent studies to other organizations, and Intelerad has not delivered...

Jun 2022
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VP/Other Executive

The vendor does a great job. We use multiple product components, and they all work very well. The...

Jun 2022
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VP/Other Executive

The quality of the vendor's support has been excellent in the past, but for the future, that is...

Jun 2022
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VP/Other Executive

When it was time to replace our old system, we looked at the options of maintaining our own service...

Jun 2022
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VP/Other Executive

Ambra has been very good about being up front with our costs, and the documentation and invoices are...

Jun 2022
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VP/Other Executive

The training is very insignificant, but for what the product is, the training is fine.

Jun 2022
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Analyst/Coordinator

The product has been part of our long-term plans, but things are a little up in the air right now....

Jun 2022
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Analyst/Coordinator

Historically, the Ambra support was excellent and the follow-up was very good. Since the acquisition...

Jun 2022
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Analyst/Coordinator

The vendor is going through migration issues right now, so things are working extremely slow or even...

Jun 2022
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Analyst/Coordinator

There are definitely some major issues for Intelerad to overcome right now, but the vendor has been...

Jun 2022
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Analyst/Coordinator

Sometimes we get these onesie-twosie bills for times when we are one or two studies over the limit....

Jun 2022
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Analyst/Coordinator

The software does upgrade on a routine basis. The upgrades are good, and they happen pretty...

Jun 2022
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Analyst/Coordinator

The product functionality is good if it is working, but it has to be working. The product is not...

Jun 2022
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Director

The vendor has top-tier support. Whenever we need support, we always get somebody extremely...

Jun 2022
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Director

Functionality, if we can think of something, the vendor can configure it. The pricing model for the...

Jun 2022
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Director

We would like to see improvements with reporting. We would like to see our usage of the system, how...

Jun 2022
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Director

We love DG Suite, or Ambra as we all call it. The image exchange platform is really easy to use, and...

Jun 2022
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Director

We have seen a dip in support since the Intelerad acquisition. This seems to be a combination of...

Jun 2022
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Director

The current President of Intelerad is well known in the industry for being a patient-centric thought...

Jun 2022
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VP/Other Executive

I have had nothing but good experiences working with Ambra Health and the image exchange solution....

Jun 2022
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VP/Other Executive

I have started to feel the vendor's support and level of talent slip with the acquisition by...

Jun 2022
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VP/Other Executive

Intelerad is acquiring a lot of other pieces in the hopes of having a more diverse portfolio, and...

Jun 2022
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Manager

Intelerad acquired Ambra Health, and the change was noticeable when Intelerad took over. They...

May 2022
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Manager

The vendor is still working on getting better, but actually servicing the images is rough. There are...

May 2022
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Manager

We spend a lot of time fixing problems, but I hope that if the system eventually works as...

May 2022
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Manager

For the most part, the integration is a lot better now. We can send a lot more HL7 messages now, and...

May 2022
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Analyst/Coordinator

The basic functionality for DG Suite is good. For the most part, images that we try to send...

May 2022
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Analyst/Coordinator

I don't see DG Suite being able to scale as we are onboarding more and more sites for image...

May 2022
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Analyst/Coordinator

I think the ability for end users to find studies in DG Suite is a pain point. End users have a hard...

May 2022
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Analyst/Coordinator

Since Intelerad acquired Ambra, support has become disgraceful. Intelerad essentially does not...

May 2022
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Analyst/Coordinator

Frequently, we will see issues with poor performance on Intelerad’s web UI. We will go to the status...

May 2022
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Analyst/Coordinator

Before the acquisition by Intelerad, I held Ambra support up as the example that I wished all our...

May 2022
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CIO

Ambra was one of my favorite vendors just because they were so responsive and were always developing...

May 2022
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CIO

The strength of Ambra's system is its stability. It very rarely, if ever, has any real problems. We...

May 2022
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CIO

We are a very heavy user of the Ambra system, and we also have their patient portal and not just...

May 2022
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CIO

A lot of people have image exchange, but to have universal capabilities for image exchange, people...

May 2022
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CIO

The vendor's solution for integrating with other entities, such as a hospital PACS, is really kludgy...

May 2022
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Manager

Intelerad has had a couple of stability issues. The vendor could work on decreasing their outages...

Apr 2022
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Manager

One thing that we have noticed with Intelerad is that they either lost a bunch of people or...

Apr 2022
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Manager

We have been implementing a lot of custom workflows. We have been able to build a lot of the types...

Apr 2022
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Manager

I would recommend DG Suite because I have worked with some other systems out there, and DG Suite is...

Apr 2022
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Director

We haven’t had any upgrades to the system recently, but they are usually pretty effective when we do...

Mar 2022
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Director

We used to work with high-level people at the vendor organization, but the company has been...

Mar 2022
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Director

The system is very user specific, so sometimes it doesn’t know how to properly share information....

Mar 2022
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VP/Other Executive

The Ambra product is a really solid solution, but there is still a lot of work to do in the imaging...

Mar 2022
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VP/Other Executive

We have had a good experience working with Ambra and their executive team. We hope that does not...

Mar 2022
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Manager

The support staff is not as good, fast, and responsive as they used to be. They have really slowed...

Feb 2022
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Manager

The Ambra image exchange system is very easy to use. Ambra has grown outside of our organization,...

Feb 2022
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Manager

I really hope things do not change with Ambra. They have really good people, and they are always...

Feb 2022
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Manager

We found the system to be a very light viewer. It is easy to deploy and use. We have had good...

Feb 2022
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Manager

There is a downside to the system. The upload portal is a struggle. There is a way that we can...

Feb 2022
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Manager

We have had difficulty with the vendor's support. The vendor organization is very small. The...

Feb 2022
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Manager

Intelerad is good at being proactive because they send out a lot of notifications. However, they...

Feb 2022
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Manager

Intelerad's executives are very involved. They get on calls with us to talk things through....

Feb 2022
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Manager

Intelerad's strengths are their availability, support, and flexibility. The vendor has a big help...

Feb 2022
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Analyst/Coordinator

DG Suite is a great image-sharing device that has saved us a tremendous amount of time when it comes...

Jan 2022
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CIO

DG Suite is almost too good to be true. I don't know how things will work now that the vendor has...

Jan 2022
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CIO

I wish I could use Ambra as my PACS. I know Ambra has the back end for that. Ambra has been acquired...

Jan 2022
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CIO

In a lot of cases, Ambra avoids charging us for things. I am never charged for what I don't feel is...

Jan 2022
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CIO

The training is always there, but I haven't needed any. The product is very comprehensive. Ambra...

Jan 2022
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CIO

I never call my vendor contacts unless I have an issue or an urgent need, but they are always...

Jan 2022
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Manager

Ambra is probably the best vendor for image exchange. DG Suite is quick and very easy to use....

Dec 2021
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Manager

Ambra has a cloud-based solution that integrates well with other solutions, including our EMR. We...

Dec 2021
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Manager

We really enjoy working with Ambra, but we are worried about the acquisition by Intelerad. Ambra has...

Dec 2021
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Manager

The support people we work with at Ambra are top notch. They work hard to understand our...

Dec 2021
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Director

Ambra has been a great partner. Everyone we work with has our best interest at heart. I couldn't be...

Nov 2021
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Director

DG Suite is really easy to use. Anyone who uses it picks it up right away. The system is intuitive...

Nov 2021
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Director

One of the concerns we have with Ambra is the acquisition by Intelerad. Ambra is a strong company,...

Nov 2021
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Manager

I am a big fan of Ambra. DG Suite has been great, and we have used it to connect a lot of solutions...

Nov 2021
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Manager

We work really well together with our vendor representative. That person helped us brainstorm and...

Nov 2021
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Director

We use DG Suite for image sharing with some of our key organizations and provider groups. DG Suite...

Nov 2021
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Director

We are going to challenge some of our vendors, including Ambra, to step out of the shadow of the way...

Nov 2021
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Analyst/Coordinator

The vendor avoids charging us for every little thing. We recently had to inquire about setting up...

Oct 2021
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Analyst/Coordinator

I find the system to be easy to use, but I think that some of our end users miss our old system a...

Oct 2021
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Analyst/Coordinator

We have an account representative who has been pretty responsive. They have been pretty good, but...

Oct 2021
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CEO/President

The quality of the vendor's web support is extremely low. Their service isn't proactive, and I...

Oct 2021
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CEO/President

Our patients get emails that say that they should contact a specific person if they have questions,...

Oct 2021
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CEO/President

Ambra seems to be charging us for every little thing. I just don't bother with that. The charges are...

Oct 2021
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CEO/President

The vendor's training is very, very poor. They are hiring inexperienced people who are causing problems....

Oct 2021
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CEO/President

The solution is an amazing product. It is easy for patients and physicians to use. I love the...

Oct 2021
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CEO/President

I would recommend the solution without reservation, but I would recommend Ambra with reservation....

Oct 2021
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CIO

Ambra has been very good to work with. Our experience hasn't been super smooth. We have had some...

Sep 2021
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CIO

DG Suite has a very strong product that has provided us with a tool set that has enabled medical...

Sep 2021
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CIO

We had intended to put the system in a couple of places, and it ended up saving us a bunch of money....

Sep 2021
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Analyst/Coordinator

We use DG Suite for our imaging exchange between nonaffiliated and affiliated providers. We have...

Sep 2021
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Analyst/Coordinator

The issue we face is not that the solution doesn’t function; the issue is scalability. There have...

Sep 2021
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Analyst/Coordinator

The vendor creates things for us on the fly rather than letting us know that they have new...

Sep 2021
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Analyst/Coordinator

Ambra's support people are prompt in their initial response, but their ability to perform their due...

Sep 2021
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Analyst/Coordinator

Ambra isn't proactive unless we have asked for some sort of monitoring intervention because we have...

Sep 2021
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Manager

Ambra is receptive and hears us. We have formed the type of relationship where both sides benefit...

Sep 2021
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Manager

We had a lot of problems with our previous product, so even day one with Ambra was a night-and-day...

Sep 2021
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Manager

I have three or four vendors that I have worked with throughout my career where regardless of the...

Sep 2021
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Manager

The issue with the image transfer arena is that we are going to see a lot of change over the next...

Sep 2021
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Manager

I have never had an issue with Ambra's support. Ambra has been pretty good. We have regular meetings...

Aug 2021
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Manager

We use DG Suite in all kinds of unique and valuable ways. DG Suite houses all our imaging studies...

Aug 2021
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Manager

DG Suite allows us to set up direct links with outside organizations to send studies back and forth....

Aug 2021
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Manager

Once we set DG Suite up, it runs on its own. DG Suite is pretty straightforward; it isn't a...

Aug 2021
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Manager

The mobile app has helped a lot. People have started to think that DG Suite is actually pretty nice....

Aug 2021
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VP/Other Executive

In terms of the product working as promoted, I wouldn't give DG Suite the highest score because...

Jul 2021
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VP/Other Executive

We use DG Suite to allow patients to upload images. We also use it to share images with our other...

Jul 2021
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VP/Other Executive

The phone and web support are a big concern. One thing we would like is an improvement to the...

Jul 2021
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VP/Other Executive

We are generally satisfied with Ambra. As a team, we are very satisfied with Ambra's responsiveness...

Jul 2021
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VP/Other Executive

We like that Ambra's product has a lot of potential, and we are exploring more and more options with...

Jul 2021
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Director

We have been able to do what we need to do with DG Suite. The vendor doesn't solve all our problems,...

Jul 2021
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Director

DG Suite’s ease of use is pretty good. The interface is pretty simple. The basic viewer suite is...

Jul 2021
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Director

Ambra could improve the administration interface. The interface is overcomplicated. We struggle with...

Jul 2021
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Director

The overall platform stability needs to improve. Ambra upgrades frequently. Initially, I viewed that...

Jul 2021
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VP/Other Executive

We already had Ambra's system before COVID-19 but at a pretty small scale. We also worked with...

Jul 2021
||
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