Ambra Image Exchange (DicomGrid)
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Service and Support
Emergisoft's support has been abysmal. It takes forever for Emergisoft to call us back, if they call...
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Future Outlook
We will upgrade this summer to their interim version that will help us meet the meaningful use requirements....
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ROI / Cost (care and feeding)
Intelerad has been hard to work with lately. The product is doing what they say it should, but the...
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Implementation and Training
Intelerad doesn't provide a lot of training. The training was more hands on as we were building the...
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Functionality and Upgrades
Many of our physicians strongly dislike Ambra Image Exchange and find it difficult to utilize. Since...
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Interfacing and Integration
Ambra Image Exchange is a good platform with good integrations. It works fairly well and is pretty...
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Interfacing and Integration
We have been able to set up some great integrations using Ambra Image Exchange. Before this product,...
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Technology
Since the vendor has made the change to Intelerad, they have had a lot of performance issues with...
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Functionality and Upgrades
I am a huge fan of Intelerad. I think they have a tremendous product. I can tell how well-designed...
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Implementation and Training
Intelerad is fabulous to work with. We have only had one upgrade from Intelerad. They worked with...
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Interfacing and Integration
I am so enthusiastic about Intelerad because they have everything I need for integration.
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Functionality and Upgrades
The interface could be geared more toward workflow management for routing in Ambra Image Exchange....
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Relationship
We have worked with Ambra for a period of time, and we have always found them to be a superstar in...
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Lessons Learned
With the way we work now, the system is good. It is fairly easy to use and navigate. The product has...
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Functionality and Upgrades
Ambra Image Exchange is a little different from other products. Intelerad deploys what they call...
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Relationship
Ambra Health lost a ton of people when they were bought out by Intelerad. The vendor has struggled...
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ROI / Cost (care and feeding)
Ambra Image Exchange is a fantastic system that has allowed us to manage the onslaught of outside...
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Implementation and Training
Our organization was assigned a good implementation associate from Intelerad. They were extremely...
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Implementation and Training
Training with Intelerad during the implementation was fine. The application has a lot of features,...
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Other Observations & Comments
Intelerad is constantly updating its infrastructure to support more customers. They are adding tons...
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Functionality and Upgrades
Ambra Image Exchange is a bit underconfigured. We had some problems a couple of times where the...
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Interfacing and Integration
We would like to see more integration from Intelerad with other image-sharing platforms. Our goal...
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Win/Loss - Why they were selected (by current clients)
Intelerad’s business model was one of the reasons we chose them. We have a lot of options for how we...
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Service and Support
Intelerad’s support was bad for a while. That most likely had to do with COVID-19. The support...
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Relationship
Since Intelerad took over Ambra, I have not been satisfied. I used to give Ambra all top marks, but...
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Functionality and Upgrades
We have had issues getting urgent studies to other organizations, and Intelerad has not delivered...
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Functionality and Upgrades
The vendor does a great job. We use multiple product components, and they all work very well. The...
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Service and Support
The quality of the vendor's support has been excellent in the past, but for the future, that is...
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ROI / Cost (care and feeding)
When it was time to replace our old system, we looked at the options of maintaining our own service...
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Service and Support
Ambra has been very good about being up front with our costs, and the documentation and invoices are...
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Interfacing and Integration
The training is very insignificant, but for what the product is, the training is fine.
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Relationship
The product has been part of our long-term plans, but things are a little up in the air right now....
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Service and Support
Historically, the Ambra support was excellent and the follow-up was very good. Since the acquisition...
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Technology
The vendor is going through migration issues right now, so things are working extremely slow or even...
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Relationship
There are definitely some major issues for Intelerad to overcome right now, but the vendor has been...
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ROI / Cost (care and feeding)
Sometimes we get these onesie-twosie bills for times when we are one or two studies over the limit....
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Functionality and Upgrades
The software does upgrade on a routine basis. The upgrades are good, and they happen pretty...
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Service and Support
The product functionality is good if it is working, but it has to be working. The product is not...
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Service and Support
The vendor has top-tier support. Whenever we need support, we always get somebody extremely...
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ROI / Cost (care and feeding)
Functionality, if we can think of something, the vendor can configure it. The pricing model for the...
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Functionality and Upgrades
We would like to see improvements with reporting. We would like to see our usage of the system, how...
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Functionality and Upgrades
We love DG Suite, or Ambra as we all call it. The image exchange platform is really easy to use, and...
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Service and Support
We have seen a dip in support since the Intelerad acquisition. This seems to be a combination of...
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Relationship
The current President of Intelerad is well known in the industry for being a patient-centric thought...
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Relationship
I have had nothing but good experiences working with Ambra Health and the image exchange solution....
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Relationship
I have started to feel the vendor's support and level of talent slip with the acquisition by...
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Service and Support
Intelerad is acquiring a lot of other pieces in the hopes of having a more diverse portfolio, and...
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Service and Support
Intelerad acquired Ambra Health, and the change was noticeable when Intelerad took over. They...
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Functionality and Upgrades
The vendor is still working on getting better, but actually servicing the images is rough. There are...
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Relationship
We spend a lot of time fixing problems, but I hope that if the system eventually works as...
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Interfacing and Integration
For the most part, the integration is a lot better now. We can send a lot more HL7 messages now, and...
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Relationship
The basic functionality for DG Suite is good. For the most part, images that we try to send...
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Future Outlook
I don't see DG Suite being able to scale as we are onboarding more and more sites for image...
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Functionality and Upgrades
I think the ability for end users to find studies in DG Suite is a pain point. End users have a hard...
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Service and Support
Since Intelerad acquired Ambra, support has become disgraceful. Intelerad essentially does not...
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Relationship
Frequently, we will see issues with poor performance on Intelerad’s web UI. We will go to the status...
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Relationship
Before the acquisition by Intelerad, I held Ambra support up as the example that I wished all our...
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Relationship
Ambra was one of my favorite vendors just because they were so responsive and were always developing...
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Functionality and Upgrades
The strength of Ambra's system is its stability. It very rarely, if ever, has any real problems. We...
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Win/Loss - Why they were selected (by current clients)
We are a very heavy user of the Ambra system, and we also have their patient portal and not just...
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Functionality and Upgrades
A lot of people have image exchange, but to have universal capabilities for image exchange, people...
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Future Outlook
The vendor's solution for integrating with other entities, such as a hospital PACS, is really kludgy...
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Functionality and Upgrades
Intelerad has had a couple of stability issues. The vendor could work on decreasing their outages...
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Service and Support
One thing that we have noticed with Intelerad is that they either lost a bunch of people or...
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Relationship
We have been implementing a lot of custom workflows. We have been able to build a lot of the types...
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Functionality and Upgrades
I would recommend DG Suite because I have worked with some other systems out there, and DG Suite is...
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Functionality and Upgrades
We haven’t had any upgrades to the system recently, but they are usually pretty effective when we do...
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Relationship
We used to work with high-level people at the vendor organization, but the company has been...
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Functionality and Upgrades
The system is very user specific, so sometimes it doesn’t know how to properly share information....
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Service and Support
The Ambra product is a really solid solution, but there is still a lot of work to do in the imaging...
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Relationship
We have had a good experience working with Ambra and their executive team. We hope that does not...
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Service and Support
The support staff is not as good, fast, and responsive as they used to be. They have really slowed...
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Functionality and Upgrades
The Ambra image exchange system is very easy to use. Ambra has grown outside of our organization,...
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Relationship
I really hope things do not change with Ambra. They have really good people, and they are always...
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Technology
We found the system to be a very light viewer. It is easy to deploy and use. We have had good...
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Functionality and Upgrades
There is a downside to the system. The upload portal is a struggle. There is a way that we can...
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Service and Support
We have had difficulty with the vendor's support. The vendor organization is very small. The...
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Service and Support
Intelerad is good at being proactive because they send out a lot of notifications. However, they...
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Relationship
Intelerad's executives are very involved. They get on calls with us to talk things through....
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Service and Support
Intelerad's strengths are their availability, support, and flexibility. The vendor has a big help...
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Functionality and Upgrades
DG Suite is a great image-sharing device that has saved us a tremendous amount of time when it comes...
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Relationship
DG Suite is almost too good to be true. I don't know how things will work now that the vendor has...
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Relationship
I wish I could use Ambra as my PACS. I know Ambra has the back end for that. Ambra has been acquired...
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ROI / Cost (care and feeding)
In a lot of cases, Ambra avoids charging us for things. I am never charged for what I don't feel is...
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Implementation and Training
The training is always there, but I haven't needed any. The product is very comprehensive. Ambra...
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Relationship
I never call my vendor contacts unless I have an issue or an urgent need, but they are always...
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Interfacing and Integration
Ambra is probably the best vendor for image exchange. DG Suite is quick and very easy to use....
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Interfacing and Integration
Ambra has a cloud-based solution that integrates well with other solutions, including our EMR. We...
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Relationship
We really enjoy working with Ambra, but we are worried about the acquisition by Intelerad. Ambra has...
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Service and Support
The support people we work with at Ambra are top notch. They work hard to understand our...
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