Ambra Image Exchange (DicomGrid)
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Other Observations & Comments

Intelerad has three different applications. There is one for techs, one for radiologists, and one...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor’s support is awful. They are really slow to respond. When we submit a ticket, we can mark...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I don't mind Ambra Image Exchange. It is nice for the most part because it has a large directory. We...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Trying to delete images or bring them over is a pain. We have to get out of one system to go into another....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is no executive response from the vendor. I think the complaining has finally gotten to the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Ambra Image Exchange has a full-featured VNA with the ability to integrate with PACS viewers, other...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Support for Ambra Image Exchange has not been good. Responses from the vendor are often delayed well...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have not really gotten much communication from the vendor, although we don't have a lot of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ambra Image Exchange is a great product. However, because of how complex our environments are,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad needs more staff; COVID-19 might have something to do with that issue. The recent merger...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It can sometimes be difficult for us to get ahold of the right person from Intelerad. When we call...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We have had several challenges with Ambra Image Exchange, and some of our problems are ongoing. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There are a lot of people who have left the vendor's team, and it seems like the vendor has had a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ever since the Intelerad acquisition, we have felt like we are always facing a bottleneck with the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Like a lot of organizations, we have a few different image exchange solutions. In the past, we felt...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad should be focusing on the responsiveness of their support team and the depth of their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, I am super happy with Intelerad. They continue to be solid. We had a few blips this year as...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad's people need to answer the phone when we call for support. Then, they need to give us the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Around 90% of what the vendor needs to improve is related to their support. The vendor did a long...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had some concerns about storage configurations and whether Intelerad is going to be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Before they were purchased by Intelerad, DicomGrid always introduced several bugs in each of their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor released a new version of the viewer with some additional tools, and we need to get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With Ambra Image Exchange, the patient portal component needs to have better directions and help...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Since the acquisition by Intelerad, the vendor has had some significant personnel changes. A lot of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product has great flexibility and a great feature set. The product has a lot to offer, but it is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad keeps their promises, and we have never had an issue getting what we need out of their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had times in the past when we have gone over our contract volume and things like that, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are different functions and things in the system that I can't seem to do that I want to add,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have struggled with Ambra Image Exchange lately since the acquisition by Intelerad. They have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have times when some of the Ambra Image Exchange gateways stop responding or a primary workflow...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Most of the time, if we have an issue, Intelerad will send us an email. However, they don't always...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When the product has issues, Intelerad is able to resolve them pretty quickly.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra Image Exchange is easy to work with, and everyone is happy with it. It has been a really good...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Intelerad’s engagement with us has been good. There is a particular person at the vendor who is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We looked at several different products to replace our previous image exchange product, and in the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Our implementation of Ambra Image Exchange was one of the best vendor-led implementations I have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Ambra Image Exchange is good. It is better than the product we had previously, and overall, we are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

When Intelerad bought Ambra Health, the vendor’s leadership reached out to us and assured us there...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Intelerad could improve the user interface somewhat. There are things we need from the product, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Ambra Image Exchange is a great product. However, because of the size and complexity of our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

With Ambra Image Exchange, we always have to escalate problems and follow up for updates. I think...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambra Image Exchange is one of the best solutions out there for image exchange. However, with the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support is slow, and we often feel like we have to chase the vendor's people down to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Intelerad's CEO is an up-front person who tells things like they are and always does the right...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We don't get notifications from the vendor when they need to do an upgrade or when they are seeing issues....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Ever since Intelerad took over, the product's performance has gone down. The support service and the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our advanced goals with the product have not yet been met. We have also not heard about visions for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Intelerad has been hard to work with lately. The product is doing what they say it should, but the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Intelerad doesn't provide a lot of training. The training was more hands on as we were building the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Many of our physicians strongly dislike Ambra Image Exchange and find it difficult to utilize. Since...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Ambra Image Exchange is a good platform with good integrations. It works fairly well and is pretty...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have been able to set up some great integrations using Ambra Image Exchange. Before this product,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Since the vendor has made the change to Intelerad, they have had a lot of performance issues with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am a huge fan of Intelerad. I think they have a tremendous product. I can tell how well-designed...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad is fabulous to work with. We have only had one upgrade from Intelerad. They worked with...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I am so enthusiastic about Intelerad because they have everything I need for integration.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The interface could be geared more toward workflow management for routing in Ambra Image Exchange....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have worked with Ambra for a period of time, and we have always found them to be a superstar in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

With the way we work now, the system is good. It is fairly easy to use and navigate. The product has...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Ambra Image Exchange is a little different from other products. Intelerad deploys what they call...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ambra Health lost a ton of people when they were bought out by Intelerad. The vendor has struggled...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Ambra Image Exchange is a fantastic system that has allowed us to manage the onslaught of outside...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Our organization was assigned a good implementation associate from Intelerad. They were extremely...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Training with Intelerad during the implementation was fine. The application has a lot of features,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Intelerad is constantly updating its infrastructure to support more customers. They are adding tons...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra Image Exchange is a bit underconfigured. We had some problems a couple of times where the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We would like to see more integration from Intelerad with other image-sharing platforms. Our goal...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Intelerad’s business model was one of the reasons we chose them. We have a lot of options for how we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad’s support was bad for a while. That most likely had to do with COVID-19. The support...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since Intelerad took over Ambra, I have not been satisfied. I used to give Ambra all top marks, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had issues getting urgent studies to other organizations, and Intelerad has not delivered...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor does a great job. We use multiple product components, and they all work very well. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The quality of the vendor's support has been excellent in the past, but for the future, that is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

When it was time to replace our old system, we looked at the options of maintaining our own service...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Ambra has been very good about being up front with our costs, and the documentation and invoices are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The training is very insignificant, but for what the product is, the training is fine.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The product has been part of our long-term plans, but things are a little up in the air right now....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Historically, the Ambra support was excellent and the follow-up was very good. Since the acquisition...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The vendor is going through migration issues right now, so things are working extremely slow or even...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There are definitely some major issues for Intelerad to overcome right now, but the vendor has been...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Sometimes we get these onesie-twosie bills for times when we are one or two studies over the limit....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The software does upgrade on a routine basis. The upgrades are good, and they happen pretty...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The product functionality is good if it is working, but it has to be working. The product is not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has top-tier support. Whenever we need support, we always get somebody extremely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Functionality, if we can think of something, the vendor can configure it. The pricing model for the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like to see improvements with reporting. We would like to see our usage of the system, how...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We love DG Suite, or Ambra as we all call it. The image exchange platform is really easy to use, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have seen a dip in support since the Intelerad acquisition. This seems to be a combination of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The current President of Intelerad is well known in the industry for being a patient-centric thought...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have had nothing but good experiences working with Ambra Health and the image exchange solution....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have started to feel the vendor's support and level of talent slip with the acquisition by...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Intelerad is acquiring a lot of other pieces in the hopes of having a more diverse portfolio, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad acquired Ambra Health, and the change was noticeable when Intelerad took over. They...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is still working on getting better, but actually servicing the images is rough. There are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We spend a lot of time fixing problems, but I hope that if the system eventually works as...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

For the most part, the integration is a lot better now. We can send a lot more HL7 messages now, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The basic functionality for DG Suite is good. For the most part, images that we try to send...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I don't see DG Suite being able to scale as we are onboarding more and more sites for image...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I think the ability for end users to find studies in DG Suite is a pain point. End users have a hard...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Since Intelerad acquired Ambra, support has become disgraceful. Intelerad essentially does not...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Frequently, we will see issues with poor performance on Intelerad’s web UI. We will go to the status...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Before the acquisition by Intelerad, I held Ambra support up as the example that I wished all our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Ambra was one of my favorite vendors just because they were so responsive and were always developing...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The strength of Ambra's system is its stability. It very rarely, if ever, has any real problems. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

We are a very heavy user of the Ambra system, and we also have their patient portal and not just...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

A lot of people have image exchange, but to have universal capabilities for image exchange, people...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

The vendor's solution for integrating with other entities, such as a hospital PACS, is really kludgy...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Intelerad has had a couple of stability issues. The vendor could work on decreasing their outages...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One thing that we have noticed with Intelerad is that they either lost a bunch of people or...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been implementing a lot of custom workflows. We have been able to build a lot of the types...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would recommend DG Suite because I have worked with some other systems out there, and DG Suite is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven’t had any upgrades to the system recently, but they are usually pretty effective when we do...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We used to work with high-level people at the vendor organization, but the company has been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is very user specific, so sometimes it doesn’t know how to properly share information....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles