InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CIO

Loyalty, Product

Intelerad needs an improved image viewer. That would be very beneficial. Also, I would like to see...

Sep 2024
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CIO

Product, Value

InteleShare does pretty well economically. So, economically, it is a good solution, and it is...

Sep 2024
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CIO

Product

Some things that we view as defects, Intelerad sees as feature requests, changes, and customization....

Sep 2024
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Manager

Relationship, Product

We have had several issues and even downtime, but those issues are hopefully now resolved. It has...

Sep 2024
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Manager

Loyalty, Relationship

We have seen some gaps in service from Intelerad on the InteleShare side, but it does feel like the...

Sep 2024
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Manager

Loyalty, Relationship, Operations

Intelerad has had a lot of turnover from the original Ambra team, and it has been hard to get people...

Sep 2024
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Manager

Product

InteleShare is great. The solution works fine.

Sep 2024
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Manager

Relationship, Product

I haven't heard a lot about innovation with Intelerad's solutions. I haven't really heard much about...

Sep 2024
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VP/Other Executive

Relationship

Support for the product is the weak link. It is hard to get someone on the phone, and it takes too...

Aug 2024
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Manager

Loyalty, Relationship

We use Ambra Image Exchange right now. We don't love it, and we are thinking about moving. Ambra...

Jul 2024
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Manager

Value

The functionality of Ambra Image Exchange is not bad, but we are just hamstrung with what we can do...

Jul 2024
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Director

Relationship

Ambra Image Exchange just seems to work really well when we are getting exams and then sending them...

Jul 2024
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Director

Loyalty

We are moving away from Ambra Image Exchange. We were trying to get away from making CDs and go to...

Jul 2024
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Manager

Relationship

A lot of vendors aren't staffed to support a business as large as ours. A lot of organization is...

Jul 2024
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Manager

Product, Value

Ambra Image Exchange is definitely a good product. I think Intelerad is modernizing it. They are...

Jul 2024
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Manager

Relationship

I have seen a big improvement in Intelerad's support. They went through some changes, and a lot of...

Jun 2024
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Manager

Loyalty, Product

InteleShare is really solid, and one of the reasons that I lean towards it is because a lot of our...

Jun 2024
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Manager

Product

I would like to see Intelerad integrate their product that they bought from another company, so I...

Jun 2024
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Manager

Relationship

Intelerad should improve how fast they get back to us and the way they document tickets on their...

Jun 2024
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VP/Other Executive

Loyalty, Value

We were not happy with Intelerad, and in fact, we reevaluated to see whether we made the right...

Jun 2024
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VP/Other Executive

Relationship

Intelerad has bought companies and gotten really big, and everyone knows what happens when that...

Jun 2024
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VP/Other Executive

Product

I would like Ambra Image Exchange to be easier to use and faster for our providers. Providers say...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Operations

Ambra Health was much better across the board before the Intelerad acquisition. Since then, support...

May 2024
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Manager

Relationship, Product

Ambra Image Exchange has its issues. We rolled something out for the product a long time ago that...

Apr 2024
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Manager

Value

Ambra Image Exchange is a little pricey because its price is volume based. However, that has been...

Apr 2024
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Manager

Loyalty

I am still not sure what Ambra Image Exchange will look like after the Intelerad acquisition.

Apr 2024
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Manager

Operations, Product

For the most part, things are going well with Ambra Image Exchange. Our medical records people find...

Apr 2024
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Manager

Relationship

Intelerad’s support is horrible. Their first-level support team usually has no clue as to what the...

Apr 2024
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Manager

Operations, Product

The upgrades go pretty easily. But every single time, Intelerad tries to get us to install something...

Apr 2024
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Manager

Operations

We haven’t gotten any training from Intelerad. We would like just an hour or two to get answers to...

Apr 2024
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Manager

Operations, Product

Ambra Image Exchange is just not easy to use. The upgrades haven’t changed anything. The reliability...

Apr 2024
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Manager

Loyalty

We recently had an issue where we thought that we were going to be having our radiologist read some...

Apr 2024
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Manager

Culture, Relationship

Intelerad is really struggling. We called because of an issue with a third-party vendor that...

Apr 2024
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Manager

Relationship

Intelerad made a change to our system in response to an issue we were having. Right after we got...

Apr 2024
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Manager

Relationship

Intelerad is supposed to handle the maintenance and service of all the servers in the data center...

Apr 2024
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Manager

Relationship

When the vendor was Ambra, things were much better. When somebody like Intelerad comes along and...

Mar 2024
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Manager

Value

Lately, Ambra has been charging a lot more for the things that we ask for that have always included...

Mar 2024
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Manager

Loyalty

Ambra will hopefully continue to improve. They seem to have some more staffing after they lost a lot...

Mar 2024
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Manager

Relationship

As far as timelines go, Intelerad will say a release will come out on a certain date, and a lot of...

Mar 2024
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Manager

Operations

Ambra Image Exchange has worked out pretty well. There are no real issues. The software setup on the...

Feb 2024
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Manager

Product

I haven't heard of any new version or anything since we implemented the product. If there is any...

Feb 2024
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Manager

Operations

I would tell someone who is looking into Ambra Image Exchange about the ease of the implementation....

Feb 2024
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Director

Loyalty

We are on the fence about staying with Ambra Image Exchange. VNA technology has vastly improved, but...

Jan 2024
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Director

Relationship

Ambra Health has had a massive brain drain because of their acquisition by Intelerad, and they have...

Jan 2024
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Director

Operations

Intelerad doesn't offer much in the way of training, and they don’t have good documentation or...

Jan 2024
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(0)
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Director

Product

Ambra Image Exchange functions as an image exchange tool, patient portal, and storage system. It is...

Jan 2024
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Director

Value

Ambra Image Exchange is a budget solution compared to other VNAs we have seen on the market.

Jan 2024
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(0)
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Director

Value

We expect decreasing returns with Ambra Image Exchange.

Jan 2024
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(0)
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Director

Loyalty

We are hopeful about Intelerad owning Ambra Image Exchange and our PACS. We would like to see what...

Jan 2024
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Manager

Relationship

I have been happy with Intelerad’s support. The only downside is we used to have more technical...

Jan 2024
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Manager

Culture

Since the acquisition, every project we have and anything that turns into a project comes with a...

Jan 2024
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Manager

Relationship

We are usually able to get ongoing updates and documentation from Ambra a little quicker and more...

Jan 2024
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Manager

Loyalty, Relationship

Nuance is a direct competitor to Ambra, and I feel like they are running over Ambra lately. We have...

Jan 2024
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Manager

Loyalty, Product

Things with Ambra Image Exchange have been pretty stable. We made a big push to migrate all of our...

Jan 2024
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Manager

Relationship

After the acquisition by Intelerad, there was a rough patch where the vendor lost a number of...

Jan 2024
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Analyst/Coordinator

Relationship

We were trying to get a new gateway installed on a different server, and that took Intelerad months....

Dec 2023
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Director

Loyalty, Relationship

Since Ambra Health went to Intelerad, the service and support have gone down. The vendor's focus has...

Dec 2023
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Director

Relationship

Intelerad has had a lot of staffing issues in the past, and things haven't gotten any better. We are...

Nov 2023
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(0)
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Director

Operations, Product

Ambra Image Exchange is a good product, but the vendor was ill equipped to meet the challenge of how...

Nov 2023
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VP/Other Executive

Relationship, Product

Things are going pretty well with Intelerad because they are able to help us with a variety of use...

Nov 2023
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VP/Other Executive

Value

The only issue we have with Ambra Image Exchange is the price. Even at a few dollars an exam, it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Because Ambra Image Exchange is working between information systems, it has to have an extra piece...

Nov 2023
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