Ambra Image Exchange Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations

Ambra Image Exchange has worked out pretty well. There are no real issues. The software setup on the...

Feb 2024
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Manager

Product

I haven't heard of any new version or anything since we implemented the product. If there is any...

Feb 2024
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Manager

Operations

I would tell someone who is looking into Ambra Image Exchange about the ease of the implementation....

Feb 2024
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Director

Loyalty

We are on the fence about staying with Ambra Image Exchange. VNA technology has vastly improved, but...

Jan 2024
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Director

Relationship

Ambra Health has had a massive brain drain because of their acquisition by Intelerad, and they have...

Jan 2024
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Director

Operations

Intelerad doesn't offer much in the way of training, and they don’t have good documentation or...

Jan 2024
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Director

Product

Ambra Image Exchange functions as an image exchange tool, patient portal, and storage system. It is...

Jan 2024
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Director

Value

Ambra Image Exchange is a budget solution compared to other VNAs we have seen on the market.

Jan 2024
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Director

Value

We expect decreasing returns with Ambra Image Exchange.

Jan 2024
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Director

Loyalty

We are hopeful about Intelerad owning Ambra Image Exchange and our PACS. We would like to see what...

Jan 2024
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Manager

Relationship

I have been happy with Intelerad’s support. The only downside is we used to have more technical...

Jan 2024
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Manager

Culture

Since the acquisition, every project we have and anything that turns into a project comes with a...

Jan 2024
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Manager

Relationship

We are usually able to get ongoing updates and documentation from Ambra a little quicker and more...

Jan 2024
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Manager

Loyalty, Relationship

Nuance is a direct competitor to Ambra, and I feel like they are running over Ambra lately. We have...

Jan 2024
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Manager

Loyalty, Product

Things with Ambra Image Exchange have been pretty stable. We made a big push to migrate all of our...

Jan 2024
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Manager

Relationship

After the acquisition by Intelerad, there was a rough patch where the vendor lost a number of...

Jan 2024
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Analyst/Coordinator

Relationship

We were trying to get a new gateway installed on a different server, and that took Intelerad months....

Dec 2023
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Director

Loyalty, Relationship

Since Ambra Health went to Intelerad, the service and support have gone down. The vendor's focus has...

Dec 2023
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Director

Relationship

Intelerad has had a lot of staffing issues in the past, and things haven't gotten any better. We are...

Nov 2023
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Director

Operations, Product

Ambra Image Exchange is a good product, but the vendor was ill equipped to meet the challenge of how...

Nov 2023
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VP/Other Executive

Relationship, Product

Things are going pretty well with Intelerad because they are able to help us with a variety of use...

Nov 2023
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VP/Other Executive

Value

The only issue we have with Ambra Image Exchange is the price. Even at a few dollars an exam, it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Because Ambra Image Exchange is working between information systems, it has to have an extra piece...

Nov 2023
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Manager

Relationship

The product is very difficult, and the vendor is not very good with open tickets and getting back to...

Oct 2023
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Manager

Product

When another provider organization sends us an invite, we can click to accept, and we get connected....

Oct 2023
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Manager

Operations

When someone new took charge of the product at our facility, the vendor wouldn’t provide them with...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Ambra Image Exchange has been our premier solution for image exchange, but we have seen some...

Oct 2023
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Manager

Relationship

All vendors have had great difficulty with customer support over the last three years during the...

Sep 2023
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Manager

Product

There is really only one image exchange platform out there that really checks off all the boxes, and...

Sep 2023
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Manager

Loyalty, Product

Intelerad's product is by far the best one out there because of how customizable it is. But also one...

Sep 2023
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Manager

Relationship

Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...

Sep 2023
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Analyst/Coordinator

Culture

There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...

Aug 2023
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Analyst/Coordinator

Product

I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...

Aug 2023
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CEO/President

Relationship, Product

Intelerad has had some issues with their overall product quality. For example, at one point, all the...

Jul 2023
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CEO/President

Operations, Product

I always thought that the system was easy to use, but for some reason, folks have been complaining...

Jul 2023
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CEO/President

Relationship

Intelerad is getting better at keeping their promises. They don't keep all of them, but they keep...

Jul 2023
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CEO/President

Relationship, Operations

Intelerad has improved their go-live process. Before, we couldn't get new people or groups added to...

Jul 2023
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CEO/President

Relationship

Intelerad's support is improving, and the vendor is getting better at being proactive. I think the...

Jul 2023
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CEO/President

Product, Value

The system is extremely helpful and extremely needed. It does the things it needs to with ease, and...

Jul 2023
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Manager

Relationship

For the most part, Ambra Image Exchange is easy to use, but our server is a bit old, and it seems to...

Jun 2023
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Director

Loyalty, Relationship

The problem with Intelerad is the people. The company is a very different company than they used to...

Jun 2023
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Director

Value

Ambra Health never used to charge for every little thing before they were Intelerad.

Jun 2023
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Director

Relationship, Operations

Intelerad has good communication and updates in regard to ongoing training.

Jun 2023
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Director

Operations, Product

Intelerad had some struggles with their platform when they did an upgrade. They had to revert...

Jun 2023
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Director

Product

I love the product; the functionality is pretty robust. The end users that use Ambra Image Exchange...

Jun 2023
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Manager

Product, Value

The solution is great. It provides us with the flexibility to remotely send and upload images...

Apr 2023
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Manager

Product, Value

Ambra Image Exchange is meeting our integration goal in the sense that with our front-facing imaging...

Apr 2023
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Manager

Relationship

The executives are not involved much, and the only time we ever have to get them involved is when we...

Apr 2023
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Manager

Relationship

The negatives are completely on the vendor. When we bought the solution, the vendor wasn't owned by...

Apr 2023
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Analyst/Coordinator

Operations

Anything can happen in the next couple of years, but Ambra Image Exchange is here to stay for better...

Apr 2023
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Analyst/Coordinator

Operations

While we were onboarding, we went through multiple project managers in the space of a year. Because...

Apr 2023
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Analyst/Coordinator

Operations, Product

Ambra Image Exchange is not user friendly. It is a robust system, and it can do a lot, but it is not...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's communication is not great. In order for us to find out whether the system is down, we...

Apr 2023
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Analyst/Coordinator

Relationship

We have had a lot of conversations with the higher-ups at Ambra Health not to complain but to vent...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor's support process is horrendous. That is because they are merging their services with...

Apr 2023
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Analyst/Coordinator

Operations

We are in dire need of training on how the solution works, and I have expressed that to some of the...

Apr 2023
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Director

Culture

It could be difficult for organizations to get new hospitals on their network if they are not...

Mar 2023
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Director

Loyalty, Relationship

With the takeover by Intelerad of both Life Image and Ambra Health, there has been no clear...

Mar 2023
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Director

Relationship, Product

There have been a lot of technical issues nationally and with the cloud. Ambra Image Exchange has...

Mar 2023
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Director

Relationship, Operations

Ambra Health worked with us very well through the installation process and the onboarding process....

Mar 2023
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Director

Loyalty, Relationship

When choosing the vendor, we did an RFP and got down to three finalists. At the time, Ambra Health...

Mar 2023
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Director

Loyalty

I hope Ambra Health can get back to where they were. They had a good company. We are deeply entwined...

Mar 2023
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Director

Relationship

Since Ambra Health was taken over by Intelerad, the vendor has been awful. It is impossible to get a...

Mar 2023
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Director

Relationship, Operations

The vendor has had a lot of turnover in their support staff. When Intelerad took over, they...

Mar 2023
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