InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Loyalty, Relationship
We use Ambra Image Exchange right now. We don't love it, and we are thinking about moving. Ambra...
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Value
The functionality of Ambra Image Exchange is not bad, but we are just hamstrung with what we can do...
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Relationship
Ambra Image Exchange just seems to work really well when we are getting exams and then sending them...
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Loyalty
We are moving away from Ambra Image Exchange. We were trying to get away from making CDs and go to...
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Relationship
A lot of vendors aren't staffed to support a business as large as ours. A lot of organization is...
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Product, Value
Ambra Image Exchange is definitely a good product. I think Intelerad is modernizing it. They are...
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Relationship
I have seen a big improvement in Intelerad's support. They went through some changes, and a lot of...
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Loyalty, Product
InteleShare is really solid, and one of the reasons that I lean towards it is because a lot of our...
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Product
I would like to see Intelerad integrate their product that they bought from another company, so I...
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Relationship
Intelerad should improve how fast they get back to us and the way they document tickets on their...
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Loyalty, Value
We were not happy with Intelerad, and in fact, we reevaluated to see whether we made the right...
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Relationship
Intelerad has bought companies and gotten really big, and everyone knows what happens when that...
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Product
I would like Ambra Image Exchange to be easier to use and faster for our providers. Providers say...
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Loyalty, Relationship, Operations
Ambra Health was much better across the board before the Intelerad acquisition. Since then, support...
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Relationship, Product
Ambra Image Exchange has its issues. We rolled something out for the product a long time ago that...
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Value
Ambra Image Exchange is a little pricey because its price is volume based. However, that has been...
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Loyalty
I am still not sure what Ambra Image Exchange will look like after the Intelerad acquisition.
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Operations, Product
For the most part, things are going well with Ambra Image Exchange. Our medical records people find...
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Relationship
Intelerad’s support is horrible. Their first-level support team usually has no clue as to what the...
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Operations, Product
The upgrades go pretty easily. But every single time, Intelerad tries to get us to install something...
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Operations
We haven’t gotten any training from Intelerad. We would like just an hour or two to get answers to...
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Operations, Product
Ambra Image Exchange is just not easy to use. The upgrades haven’t changed anything. The reliability...
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Loyalty
We recently had an issue where we thought that we were going to be having our radiologist read some...
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Culture, Relationship
Intelerad is really struggling. We called because of an issue with a third-party vendor that...
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Relationship
Intelerad made a change to our system in response to an issue we were having. Right after we got...
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Relationship
Intelerad is supposed to handle the maintenance and service of all the servers in the data center...
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Relationship
When the vendor was Ambra, things were much better. When somebody like Intelerad comes along and...
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Value
Lately, Ambra has been charging a lot more for the things that we ask for that have always included...
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Loyalty
Ambra will hopefully continue to improve. They seem to have some more staffing after they lost a lot...
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Relationship
As far as timelines go, Intelerad will say a release will come out on a certain date, and a lot of...
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Operations
Ambra Image Exchange has worked out pretty well. There are no real issues. The software setup on the...
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Product
I haven't heard of any new version or anything since we implemented the product. If there is any...
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Operations
I would tell someone who is looking into Ambra Image Exchange about the ease of the implementation....
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Loyalty
We are on the fence about staying with Ambra Image Exchange. VNA technology has vastly improved, but...
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Relationship
Ambra Health has had a massive brain drain because of their acquisition by Intelerad, and they have...
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Operations
Intelerad doesn't offer much in the way of training, and they don’t have good documentation or...
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Product
Ambra Image Exchange functions as an image exchange tool, patient portal, and storage system. It is...
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Value
Ambra Image Exchange is a budget solution compared to other VNAs we have seen on the market.
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Value
We expect decreasing returns with Ambra Image Exchange.
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Loyalty
We are hopeful about Intelerad owning Ambra Image Exchange and our PACS. We would like to see what...
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Relationship
I have been happy with Intelerad’s support. The only downside is we used to have more technical...
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Culture
Since the acquisition, every project we have and anything that turns into a project comes with a...
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Relationship
We are usually able to get ongoing updates and documentation from Ambra a little quicker and more...
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Loyalty, Relationship
Nuance is a direct competitor to Ambra, and I feel like they are running over Ambra lately. We have...
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Loyalty, Product
Things with Ambra Image Exchange have been pretty stable. We made a big push to migrate all of our...
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Relationship
After the acquisition by Intelerad, there was a rough patch where the vendor lost a number of...
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Relationship
We were trying to get a new gateway installed on a different server, and that took Intelerad months....
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Loyalty, Relationship
Since Ambra Health went to Intelerad, the service and support have gone down. The vendor's focus has...
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Relationship
Intelerad has had a lot of staffing issues in the past, and things haven't gotten any better. We are...
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Operations, Product
Ambra Image Exchange is a good product, but the vendor was ill equipped to meet the challenge of how...
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Relationship, Product
Things are going pretty well with Intelerad because they are able to help us with a variety of use...
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Value
The only issue we have with Ambra Image Exchange is the price. Even at a few dollars an exam, it...
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Loyalty, Relationship, Product
Because Ambra Image Exchange is working between information systems, it has to have an extra piece...
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Relationship
The product is very difficult, and the vendor is not very good with open tickets and getting back to...
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Product
When another provider organization sends us an invite, we can click to accept, and we get connected....
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Operations
When someone new took charge of the product at our facility, the vendor wouldn’t provide them with...
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Loyalty, Relationship
Ambra Image Exchange has been our premier solution for image exchange, but we have seen some...
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Relationship
All vendors have had great difficulty with customer support over the last three years during the...
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Product
There is really only one image exchange platform out there that really checks off all the boxes, and...
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Loyalty, Product
Intelerad's product is by far the best one out there because of how customizable it is. But also one...
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Relationship
Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...
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Culture
There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...
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Product
I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...
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Relationship
The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...
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