InteleShare (formerly Ambra Image Exchange) Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Intelerad needs to rethink the UI and layout of InteleShare. Things are scattered all over the...
Login or Create an Account to see details.
Relationship
Intelerad tries to be engaged if we escalate.
Login or Create an Account to see details.
Product
With InteleShare, the viewer capability is just not there for larger exams and even midsize exams....
Login or Create an Account to see details.
Relationship, Operations
Intelerad is not bringing enough institutional knowledge with them or letting us know what has...
Login or Create an Account to see details.
Relationship
The acquisition of Ambra Image Exchange by Intelerad has been nothing short of disappointing. We...
Login or Create an Account to see details.
Operations
Implementing InteleShare took us a long time. Part of that was due to some changes on our side, but...
Login or Create an Account to see details.
Culture, Relationship
When Intelerad felt the pressure because we were unhappy, they responded well. But there was so much...
Login or Create an Account to see details.
Operations
The training from Intelerad was okay, but there was a chunk of the system that we just had to learn...
Login or Create an Account to see details.
Operations, Product
InteleShare is working as promoted, but Intelerad built it wrong. It is clunky, and I have to go to...
Login or Create an Account to see details.
Relationship
The support from Intelerad is normal support. There is nothing out of the ordinary there. We do have...
Login or Create an Account to see details.
Product
We would like Intelerad to bake more of InteleShare into Epic. Also, if I could be on a screen and...
Login or Create an Account to see details.
Loyalty, Value
Although the InteleShare technology and functionality are fine, we left the system because of the...
Login or Create an Account to see details.
Product
We use InteleShare as a backup system and for image transfers. We have a better vendor neutral...
Login or Create an Account to see details.
Relationship
Intelerad has some work to do, but InteleShare keeps improving and doing stuff. The vendor tries to...
Login or Create an Account to see details.
Relationship
Intelerad is pretty good with reaching out about updates and instances of downtime and reaching out...
Login or Create an Account to see details.
Relationship, Product
InteleShare is an amazing product with amazing support. The system is highly configurable. It has...
Login or Create an Account to see details.
Relationship
Intelerad keeps all promises for the most part, but there was a transition when Ambra Health was...
Login or Create an Account to see details.
Product
We use InteleShare and we want people to use it, but we have had a request where someone else used...
Login or Create an Account to see details.
Product
InteleShare versus PowerShare is like iPhone versus Android. That is what it feels like because they...
Login or Create an Account to see details.
Operations, Product
Just the other day, the vendor rolled out an upgrade to some of the gateways that affected some of...
Login or Create an Account to see details.
Loyalty
InteleShare is part of our long-term plan. PowerShare is the main competitor for InteleShare, but...
Login or Create an Account to see details.
Value
The vendor is definitely better at being proactive than our other vendor because we get...
Login or Create an Account to see details.
Culture, Loyalty
We had an issue with InteleShare affecting some exams, but Intelerad said that they could not...
Login or Create an Account to see details.
Relationship, Operations
When we reported a certain issue to Intelerad, they said it was not their issue. We thought it might...
Login or Create an Account to see details.
Operations, Product
We started to notice some significant issues when we went live with certain workflows in...
Login or Create an Account to see details.
Loyalty, Relationship, Product
This year, Intelerad has been focusing on growth. They were acquired previously and went through...
Login or Create an Account to see details.
Product
There are multiple workflows in InteleShare, so the product's ease of use depends on the use case....
Login or Create an Account to see details.
Culture, Relationship
Intelerad's support isn't good. When Intelerad sells us a product, their salespeople will give a...
Login or Create an Account to see details.
Operations, Product
InteleShare is a decent product that just works. It is easy to use and apply. It is basically a...
Login or Create an Account to see details.
Value
Intelerad charges users for exams, but InteleShare is more of a lightweight product with a small...
Login or Create an Account to see details.
Relationship, Product
Our biggest challenge is overcoming the need for DVD drives to upload from outside sites. The vendor...
Login or Create an Account to see details.
Relationship, Product
Things have been getting better since Intelerad purchased the product, but InteleShare is lagging...
Login or Create an Account to see details.
Operations
InteleShare is pretty straightforward, and there is not a lot of training to do on it. The upgrades...
Login or Create an Account to see details.
Culture, Relationship
Since Ambra Health became Intelerad, the product has worked as promoted, but their team in general...
Login or Create an Account to see details.
Loyalty, Value
Intelerad doesn't do automatic reconciliation for us. We asked them about it, and the capability...
Login or Create an Account to see details.
Operations
The vendor doesn't really offer any ongoing training. If we want to learn something, then we have to...
Login or Create an Account to see details.
Operations
Our implementation went well, and most of the upgrades that the vendor does are for their cloud...
Login or Create an Account to see details.
Loyalty
Another one of our vendors also offers an image-sharing solution. Given that we are a shop of that...
Login or Create an Account to see details.
Relationship
We have had a hard time getting clear answers from the vendor about whether our problems are due to...
Login or Create an Account to see details.
Culture, Relationship, Operations
We purchased the system when it was Ambra Image Exchange, so it has been years since we started...
Login or Create an Account to see details.
Value
We pay a recurring fee for Intelerad's service, so for the most part, things stay pretty much the...
Login or Create an Account to see details.
Culture, Value
Intelerad does charge for every time we do an exchange, but that is part of Ambra Image Exchange....
Login or Create an Account to see details.
Loyalty, Product
We just continue to use the Ambra Image Exchange product. It is the status quo. There are not many...
Login or Create an Account to see details.
Product
I like how InteleShare works. My one gripe with it is that the mobile pages suck. But from...
Login or Create an Account to see details.
Relationship, Product
On our end, I don't really have much issue with InteleShare, but I do get a lot of questions from...
Login or Create an Account to see details.
Relationship
I have found Intelerad’s contact for support and tickets to be obtuse. The login functionality is...
Login or Create an Account to see details.
Product
If I am talking to someone who is in the industry, I would probably say InteleShare works pretty...
Login or Create an Account to see details.
Loyalty
We recently changed ownership, and the new company has plans to switch products. I don't have...
Login or Create an Account to see details.
Product
When it comes to image exchanges, InteleShare is pretty good. Intelerad does a good job with that....
Login or Create an Account to see details.
Product, Value
With Intelerad, upgrades often come with certain enhancements but break existing functionalities. We...
Login or Create an Account to see details.
Loyalty, Product
Intelerad needs an improved image viewer. That would be very beneficial. Also, I would like to see...
Login or Create an Account to see details.
Product, Value
InteleShare does pretty well economically. So, economically, it is a good solution, and it is...
Login or Create an Account to see details.
Product
Some things that we view as defects, Intelerad sees as feature requests, changes, and customization....
Login or Create an Account to see details.
Relationship, Product
We have had several issues and even downtime, but those issues are hopefully now resolved. It has...
Login or Create an Account to see details.
Loyalty, Relationship
We have seen some gaps in service from Intelerad on the InteleShare side, but it does feel like the...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Intelerad has had a lot of turnover from the original Ambra team, and it has been hard to get people...
Login or Create an Account to see details.
Product
InteleShare is great. The solution works fine.
Login or Create an Account to see details.
Relationship, Product
I haven't heard a lot about innovation with Intelerad's solutions. I haven't really heard much about...
Login or Create an Account to see details.
Relationship
Support for the product is the weak link. It is hard to get someone on the phone, and it takes too...
Login or Create an Account to see details.
Loyalty, Relationship
We use Ambra Image Exchange right now. We don't love it, and we are thinking about moving. Ambra...
Login or Create an Account to see details.
Value
The functionality of Ambra Image Exchange is not bad, but we are just hamstrung with what we can do...
Login or Create an Account to see details.
Relationship
Ambra Image Exchange just seems to work really well when we are getting exams and then sending them...
Login or Create an Account to see details.
Loyalty
We are moving away from Ambra Image Exchange. We were trying to get away from making CDs and go to...
Login or Create an Account to see details.
Relationship
A lot of vendors aren't staffed to support a business as large as ours. A lot of organization is...
Login or Create an Account to see details.
Product, Value
Ambra Image Exchange is definitely a good product. I think Intelerad is modernizing it. They are...
Login or Create an Account to see details.
Relationship
I have seen a big improvement in Intelerad's support. They went through some changes, and a lot of...
Login or Create an Account to see details.
Loyalty, Product
InteleShare is really solid, and one of the reasons that I lean towards it is because a lot of our...
Login or Create an Account to see details.
Product
I would like to see Intelerad integrate their product that they bought from another company, so I...
Login or Create an Account to see details.
Relationship
Intelerad should improve how fast they get back to us and the way they document tickets on their...
Login or Create an Account to see details.
Loyalty, Value
We were not happy with Intelerad, and in fact, we reevaluated to see whether we made the right...
Login or Create an Account to see details.
Relationship
Intelerad has bought companies and gotten really big, and everyone knows what happens when that...
Login or Create an Account to see details.
Product
I would like Ambra Image Exchange to be easier to use and faster for our providers. Providers say...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Ambra Health was much better across the board before the Intelerad acquisition. Since then, support...
Login or Create an Account to see details.
Relationship, Product
Ambra Image Exchange has its issues. We rolled something out for the product a long time ago that...
Login or Create an Account to see details.
Value
Ambra Image Exchange is a little pricey because its price is volume based. However, that has been...
Login or Create an Account to see details.
Loyalty
I am still not sure what Ambra Image Exchange will look like after the Intelerad acquisition.
Login or Create an Account to see details.
Operations, Product
For the most part, things are going well with Ambra Image Exchange. Our medical records people find...
Login or Create an Account to see details.
Relationship
Intelerad’s support is horrible. Their first-level support team usually has no clue as to what the...
Login or Create an Account to see details.
Operations, Product
The upgrades go pretty easily. But every single time, Intelerad tries to get us to install something...
Login or Create an Account to see details.
Operations
We haven’t gotten any training from Intelerad. We would like just an hour or two to get answers to...
Login or Create an Account to see details.
Operations, Product
Ambra Image Exchange is just not easy to use. The upgrades haven’t changed anything. The reliability...
Login or Create an Account to see details.
Loyalty
We recently had an issue where we thought that we were going to be having our radiologist read some...
Login or Create an Account to see details.
Culture, Relationship
Intelerad is really struggling. We called because of an issue with a third-party vendor that...
Login or Create an Account to see details.
Relationship
Intelerad made a change to our system in response to an issue we were having. Right after we got...
Login or Create an Account to see details.
Relationship
Intelerad is supposed to handle the maintenance and service of all the servers in the data center...
Login or Create an Account to see details.
Preferences