InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations
For InteleShare, we don't have a real training program, but that's fine.
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Relationship
We used to have annual check-ins where we'd have meetings to go over all the projects and concerns....
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Relationship
InteleShare was always good, and then the vendor got bought out. That always makes things worse....
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Product
InteleShare used to be more of a core piece of our image exchange, and now it is becoming more like...
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Relationship
When we bring up an issue, it takes a while for Intelerad to get back to us. However, we are...
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Culture, Value
With InteleShare, there is a per-study charge, so it is very fair.
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Loyalty, Product
We want automatic reconciliation of incoming images. We want the system to write back an order...
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Culture, Relationship
I don't know where the vendor is going because I don't know what their road map is. The product is...
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Relationship
The support has been very spotty since the acquisition of Ambra.
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Product
The platform is great and has solid technology and a good framework.
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Loyalty, Relationship
Since we went live on InteleShare, we haven't had any real discussions about anything that Intelerad...
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Loyalty, Operations
The main thing that pushed us to InteleShare was having our parent company help us with the...
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Product
InteleShare is working for what we need it for. I would give it a high score, despite some of the...
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Relationship
Ongoing support is an area where Intelerad is still struggling a little. It isn’t always clear what...
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Relationship
When the vendor was acquired by Intelerad, we noticed some rough times, and things like getting...
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Relationship
Intelerad's support was spotty. When we were going through issues, Intelerad would tell us that...
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Product
The solution is meeting our needs, but it is not exceeding them or making things super fun. If...
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Value
We would buy InteleShare again if we could keep a good pricing model. The fees can sometimes get a...
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Relationship, Product
InteleShare has been very good. Intelerad is available. The solution fills a good niche of being...
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Relationship
Sometimes, patients have issues with logging on. When they reach the help desk, some patients are...
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Product
InteleShare is easy to use. We have not had any issues with it. The system has worked great in terms...
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Value
When asked whether the vendor avoids charging for every little thing, I would say somewhat yes and...
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Product
InteleShare isn't getting any easier or better to use. It is overly complicated to learn and use. We...
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Relationship
I would not buy InteleShare again because of Intelerad’s support model. It just isn't great. There...
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Product
I do think InteleShare works as promoted. The product quality is satisfactory. It works. We can...
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Relationship
I do not think Intelerad is meeting all of our needs. We get complaints that InteleShare has too...
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Culture
Intelerad doesn’t keep all promises related to implementation timelines. Intelerad usually does...
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Product
IntelliShare’s upgrades have been pretty clean lately.
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Relationship
Sometimes when we try to get support from Intelerad, it is terrible. It is so hard to get in touch...
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Product, Value
I would not choose to buy InteleShare again because Intelerad’s market share is way too small. It is...
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Loyalty
I am not sure whether InteleShare is part of our long-term plan. We need some type of product in the...
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Culture, Value
We have images in MyChart, and I don't like the way Intelerad charges for that. I wasn't a big fan...
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Operations, Product
The initial training was good, and we don't have a ton of issues with InteleShare. It is an...
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Relationship
Support is one of the things that has gone downhill. Luckily we don't have a lot of issues, but when...
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Commentary Summary
Comment Type Breakout