InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
InteleShare is working for what we need it for. I would give it a high score, despite some of the...
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Relationship
Ongoing support is an area where Intelerad is still struggling a little. It isn’t always clear what...
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Relationship
When the vendor was acquired by Intelerad, we noticed some rough times, and things like getting...
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Relationship
Intelerad's support was spotty. When we were going through issues, Intelerad would tell us that...
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Product
The solution is meeting our needs, but it is not exceeding them or making things super fun. If...
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Value
We would buy InteleShare again if we could keep a good pricing model. The fees can sometimes get a...
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Relationship, Product
InteleShare has been very good. Intelerad is available. The solution fills a good niche of being...
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Relationship
Sometimes, patients have issues with logging on. When they reach the help desk, some patients are...
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Product
InteleShare is easy to use. We have not had any issues with it. The system has worked great in terms...
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Value
When asked whether the vendor avoids charging for every little thing, I would say somewhat yes and...
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Product
InteleShare isn't getting any easier or better to use. It is overly complicated to learn and use. We...
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Relationship
I would not buy InteleShare again because of Intelerad’s support model. It just isn't great. There...
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Product
I do think InteleShare works as promoted. The product quality is satisfactory. It works. We can...
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Relationship
I do not think Intelerad is meeting all of our needs. We get complaints that InteleShare has too...
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Culture
Intelerad doesn’t keep all promises related to implementation timelines. Intelerad usually does...
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Product
IntelliShare’s upgrades have been pretty clean lately.
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Relationship
Sometimes when we try to get support from Intelerad, it is terrible. It is so hard to get in touch...
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Product, Value
I would not choose to buy InteleShare again because Intelerad’s market share is way too small. It is...
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Loyalty
I am not sure whether InteleShare is part of our long-term plan. We need some type of product in the...
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Culture, Value
We have images in MyChart, and I don't like the way Intelerad charges for that. I wasn't a big fan...
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Operations, Product
The initial training was good, and we don't have a ton of issues with InteleShare. It is an...
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Relationship
Support is one of the things that has gone downhill. Luckily we don't have a lot of issues, but when...
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Product
Intelerad needs to rethink the UI and layout of InteleShare. Things are scattered all over the...
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Relationship
Intelerad tries to be engaged if we escalate.
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Product
With InteleShare, the viewer capability is just not there for larger exams and even midsize exams....
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Relationship, Operations
Intelerad is not bringing enough institutional knowledge with them or letting us know what has...
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Relationship
The acquisition of Ambra Image Exchange by Intelerad has been nothing short of disappointing. We...
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Operations
Implementing InteleShare took us a long time. Part of that was due to some changes on our side, but...
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Culture, Relationship
When Intelerad felt the pressure because we were unhappy, they responded well. But there was so much...
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Operations
The training from Intelerad was okay, but there was a chunk of the system that we just had to learn...
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Operations, Product
InteleShare is working as promoted, but Intelerad built it wrong. It is clunky, and I have to go to...
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Relationship
The support from Intelerad is normal support. There is nothing out of the ordinary there. We do have...
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Product
We would like Intelerad to bake more of InteleShare into Epic. Also, if I could be on a screen and...
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Loyalty, Value
Although the InteleShare technology and functionality are fine, we left the system because of the...
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Product
We use InteleShare as a backup system and for image transfers. We have a better vendor neutral...
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Relationship
Intelerad has some work to do, but InteleShare keeps improving and doing stuff. The vendor tries to...
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Relationship
Intelerad is pretty good with reaching out about updates and instances of downtime and reaching out...
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Relationship, Product
InteleShare is an amazing product with amazing support. The system is highly configurable. It has...
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