InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
The acquisition of Ambra Image Exchange by Intelerad has been nothing short of disappointing. We...
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Operations
Implementing InteleShare took us a long time. Part of that was due to some changes on our side, but...
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Culture, Relationship
When Intelerad felt the pressure because we were unhappy, they responded well. But there was so much...
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Operations
The training from Intelerad was okay, but there was a chunk of the system that we just had to learn...
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Operations, Product
InteleShare is working as promoted, but Intelerad built it wrong. It is clunky, and I have to go to...
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Relationship
The support from Intelerad is normal support. There is nothing out of the ordinary there. We do have...
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Product
We would like Intelerad to bake more of InteleShare into Epic. Also, if I could be on a screen and...
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Loyalty, Value
Although the InteleShare technology and functionality are fine, we left the system because of the...
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Product
We use InteleShare as a backup system and for image transfers. We have a better vendor neutral...
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Relationship
Intelerad has some work to do, but InteleShare keeps improving and doing stuff. The vendor tries to...
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Relationship
Intelerad is pretty good with reaching out about updates and instances of downtime and reaching out...
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Relationship, Product
InteleShare is an amazing product with amazing support. The system is highly configurable. It has...
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Relationship
Intelerad keeps all promises for the most part, but there was a transition when Ambra Health was...
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Product
We use InteleShare and we want people to use it, but we have had a request where someone else used...
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Product
InteleShare versus PowerShare is like iPhone versus Android. That is what it feels like because they...
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Operations, Product
Just the other day, the vendor rolled out an upgrade to some of the gateways that affected some of...
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Loyalty
InteleShare is part of our long-term plan. PowerShare is the main competitor for InteleShare, but...
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Value
The vendor is definitely better at being proactive than our other vendor because we get...
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Culture, Loyalty
We had an issue with InteleShare affecting some exams, but Intelerad said that they could not...
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Relationship, Operations
When we reported a certain issue to Intelerad, they said it was not their issue. We thought it might...
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Operations, Product
We started to notice some significant issues when we went live with certain workflows in...
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Loyalty, Relationship, Product
This year, Intelerad has been focusing on growth. They were acquired previously and went through...
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Product
There are multiple workflows in InteleShare, so the product's ease of use depends on the use case....
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Culture, Relationship
Intelerad's support isn't good. When Intelerad sells us a product, their salespeople will give a...
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Operations, Product
InteleShare is a decent product that just works. It is easy to use and apply. It is basically a...
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Value
Intelerad charges users for exams, but InteleShare is more of a lightweight product with a small...
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Relationship, Product
Our biggest challenge is overcoming the need for DVD drives to upload from outside sites. The vendor...
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Relationship, Product
Things have been getting better since Intelerad purchased the product, but InteleShare is lagging...
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Operations
InteleShare is pretty straightforward, and there is not a lot of training to do on it. The upgrades...
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Culture, Relationship
Since Ambra Health became Intelerad, the product has worked as promoted, but their team in general...
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Loyalty, Value
Intelerad doesn't do automatic reconciliation for us. We asked them about it, and the capability...
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Operations
The vendor doesn't really offer any ongoing training. If we want to learn something, then we have to...
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Operations
Our implementation went well, and most of the upgrades that the vendor does are for their cloud...
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Loyalty
Another one of our vendors also offers an image-sharing solution. Given that we are a shop of that...
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Relationship
We have had a hard time getting clear answers from the vendor about whether our problems are due to...
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Culture, Relationship, Operations
We purchased the system when it was Ambra Image Exchange, so it has been years since we started...
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Value
We pay a recurring fee for Intelerad's service, so for the most part, things stay pretty much the...
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Culture, Value
Intelerad does charge for every time we do an exchange, but that is part of Ambra Image Exchange....
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Loyalty, Product
We just continue to use the Ambra Image Exchange product. It is the status quo. There are not many...
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Product
I like how InteleShare works. My one gripe with it is that the mobile pages suck. But from...
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Relationship, Product
On our end, I don't really have much issue with InteleShare, but I do get a lot of questions from...
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Relationship
I have found Intelerad’s contact for support and tickets to be obtuse. The login functionality is...
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Product
If I am talking to someone who is in the industry, I would probably say InteleShare works pretty...
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Loyalty
We recently changed ownership, and the new company has plans to switch products. I don't have...
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Product
When it comes to image exchanges, InteleShare is pretty good. Intelerad does a good job with that....
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Product, Value
With Intelerad, upgrades often come with certain enhancements but break existing functionalities. We...
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Loyalty, Product
Intelerad needs an improved image viewer. That would be very beneficial. Also, I would like to see...
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Product, Value
InteleShare does pretty well economically. So, economically, it is a good solution, and it is...
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Product
Some things that we view as defects, Intelerad sees as feature requests, changes, and customization....
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Relationship, Product
We have had several issues and even downtime, but those issues are hopefully now resolved. It has...
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Loyalty, Relationship
We have seen some gaps in service from Intelerad on the InteleShare side, but it does feel like the...
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Loyalty, Relationship, Operations
Intelerad has had a lot of turnover from the original Ambra team, and it has been hard to get people...
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Product
InteleShare is great. The solution works fine.
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Relationship, Product
I haven't heard a lot about innovation with Intelerad's solutions. I haven't really heard much about...
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Relationship
Support for the product is the weak link. It is hard to get someone on the phone, and it takes too...
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Loyalty, Relationship
We use Ambra Image Exchange right now. We don't love it, and we are thinking about moving. Ambra...
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Value
The functionality of Ambra Image Exchange is not bad, but we are just hamstrung with what we can do...
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Relationship
Ambra Image Exchange just seems to work really well when we are getting exams and then sending them...
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Loyalty
We are moving away from Ambra Image Exchange. We were trying to get away from making CDs and go to...
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Relationship
A lot of vendors aren't staffed to support a business as large as ours. A lot of organization is...
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Product, Value
Ambra Image Exchange is definitely a good product. I think Intelerad is modernizing it. They are...
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Relationship
I have seen a big improvement in Intelerad's support. They went through some changes, and a lot of...
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Loyalty, Product
InteleShare is really solid, and one of the reasons that I lean towards it is because a lot of our...
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Product
I would like to see Intelerad integrate their product that they bought from another company, so I...
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Relationship
Intelerad should improve how fast they get back to us and the way they document tickets on their...
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Loyalty, Value
We were not happy with Intelerad, and in fact, we reevaluated to see whether we made the right...
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Relationship
Intelerad has bought companies and gotten really big, and everyone knows what happens when that...
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Product
I would like Ambra Image Exchange to be easier to use and faster for our providers. Providers say...
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Loyalty, Relationship, Operations
Ambra Health was much better across the board before the Intelerad acquisition. Since then, support...
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Relationship, Product
Ambra Image Exchange has its issues. We rolled something out for the product a long time ago that...
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Value
Ambra Image Exchange is a little pricey because its price is volume based. However, that has been...
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Loyalty
I am still not sure what Ambra Image Exchange will look like after the Intelerad acquisition.
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Operations, Product
For the most part, things are going well with Ambra Image Exchange. Our medical records people find...
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Relationship
Intelerad’s support is horrible. Their first-level support team usually has no clue as to what the...
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Operations, Product
The upgrades go pretty easily. But every single time, Intelerad tries to get us to install something...
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Operations
We haven’t gotten any training from Intelerad. We would like just an hour or two to get answers to...
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Operations, Product
Ambra Image Exchange is just not easy to use. The upgrades haven’t changed anything. The reliability...
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Loyalty
We recently had an issue where we thought that we were going to be having our radiologist read some...
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Culture, Relationship
Intelerad is really struggling. We called because of an issue with a third-party vendor that...
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Relationship
Intelerad made a change to our system in response to an issue we were having. Right after we got...
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Relationship
Intelerad is supposed to handle the maintenance and service of all the servers in the data center...
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Relationship
When the vendor was Ambra, things were much better. When somebody like Intelerad comes along and...
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Value
Lately, Ambra has been charging a lot more for the things that we ask for that have always included...
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Loyalty
Ambra will hopefully continue to improve. They seem to have some more staffing after they lost a lot...
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Relationship
As far as timelines go, Intelerad will say a release will come out on a certain date, and a lot of...
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