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InteleShare (formerly Ambra Image Exchange) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Intelerad is not great with training. They direct us to videos if they have them. I'd like to see...
InteleShare doesn't have a lot of capability for analytics or for understanding what our data looks...
If people need an out-of-the-box solution that's going to cover 80% of several different needs,...
InteleShare is the only product on the market that has the flexibility that we need. The system is...
Intelerad has done everything I have asked them to do and then some. Their support has done a good...
InteleShare is a good product. Intelerad is making changes to it. I do hope that they make some...
There just isn’t another product like InteleShare that will do all of the things that image sharing...
We have routine meetings with our Intelerad account success manager, and we have annual meetings...
A lot of times, we're still having to inform Intelerad’s people, train them, and update them on what...
Intelerad recently moved to more of a pod support approach where they have the same support...
The product could be improved by making the viewer technology faster, especially when handling...
The product's outbound and inbound routing capabilities are what I like most.
InteleShare works very well. It seems to manage a lot of different workflows and a lot of images. It...
Intelerad has had a lot of support issues for the past few years. They are not in a hurry to give us...
I’m trying to think about what training we’ve had for InteleShare, and I don’t know that there is a...
Intelerad was just acquired by GE HealthCare, so whether InteleShare is part of our long-term plans...
The biggest challenge with InteleShare has been getting a proper response on the project level....
We are considering leaving InteleShare because when Intelerad acquired Ambra Health, they basically...
InteleShare was such a good platform to start with that we moved our entire mammography PACS into...
For InteleShare, we don't have a real training program, but that's fine.
We used to have annual check-ins where we'd have meetings to go over all the projects and concerns....
InteleShare was always good, and then the vendor got bought out. That always makes things worse....
InteleShare used to be more of a core piece of our image exchange, and now it is becoming more like...
When we bring up an issue, it takes a while for Intelerad to get back to us. However, we are...
With InteleShare, there is a per-study charge, so it is very fair.
We want automatic reconciliation of incoming images. We want the system to write back an order...
I don't know where the vendor is going because I don't know what their road map is. The product is...
The support has been very spotty since the acquisition of Ambra.
The platform is great and has solid technology and a good framework.
Since we went live on InteleShare, we haven't had any real discussions about anything that Intelerad...
The main thing that pushed us to InteleShare was having our parent company help us with the...
InteleShare is working for what we need it for. I would give it a high score, despite some of the...
Ongoing support is an area where Intelerad is still struggling a little. It isn’t always clear what...
When the vendor was acquired by Intelerad, we noticed some rough times, and things like getting...
Intelerad's support was spotty. When we were going through issues, Intelerad would tell us that...
The solution is meeting our needs, but it is not exceeding them or making things super fun. If...
We would buy InteleShare again if we could keep a good pricing model. The fees can sometimes get a...
InteleShare has been very good. Intelerad is available. The solution fills a good niche of being...
Commentary Summary
Comment Type Breakout