TrakCare (Global) Commentary
Filtered view: (Asia)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
InterSystems' strengths are long-term sustainability and their innovation road map. I like the...
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Product
Flexibility in integration and customization are areas InterSystems can improve. I would also like...
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Loyalty
If the product could provide some extension for development, customers could do their own...
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Relationship, Product
Support and innovation are InterSystems' strengths. I like the product's applicability and...
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Loyalty, Product
TrakCare meets most of our needs. There are some areas that are quite unique; we have a lot of...
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Loyalty
Quite soon after we upgraded TrakCare, we were already talking about InterSystems IntelliCare, and...
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Loyalty, Relationship
I would buy TrakCare again because some of the leading vendors in the US do not prioritize our...
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Loyalty, Product
InterSystems should focus on the race to adopt AI. We are keen but also cautious because there is...
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Operations, Product
Since upgrading TrakCare, the feedback has mostly been positive. We had a bit of change adoption...
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Relationship
TrakCare works quite well. Because of the relationship, InterSystems often absorbs certain mandates...
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Relationship, Operations
We have quite a good relationship with InterSystems in terms of the implementation space and the...
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Operations, Product
We just installed the newest version of TrakCare, and it was quite a struggle because there were...
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Product
Some users think that TrakCare is complicated, but we are now using the mobile-enabled user...
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Operations
We didn’t have training from InterSystems, and sometimes we have to try to take a look at TrakCare...
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Relationship
InterSystems’ customer support people have to find a way to reproduce errors and give faster...
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Loyalty, Product
The focus area is for the clinical system, the main EPR system, and we are expecting to have the AI...
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Relationship
InterSystems is pretty good at being proactive because they own the database and platforms. Our...
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Relationship
I'm on the IT side, and I think InterSystems does a pretty good job. But on the user side, the...
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Culture, Product
TrakCare works as the vendor said it would, but it may not meet or support some needs. TrakCare...
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Value
I would buy TrakCare again because of the choices we have and the product we can implement....
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Loyalty, Relationship, Product
InterSystems meets some or most of our country-specific needs. There is one product, but they...
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Operations
There are times when the system's quality and effectiveness are affected because we work with an...
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Product
We still have some customizations to go, so TrakCare isn't quite working as expected. We launched...
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Product
My users aren't very satisfied with the system's ease of use, but I think that is because it is a...
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Loyalty
When I was hired, my organization already had TrakCare. I have heard that we chose TrakCare because...
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Relationship
Working through a third party for support isn't ideal. I have spoken to InterSystems' leaders, and...
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Relationship
I am highly likely to recommend InterSystems. InterSystems is a very competent software developer....
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Relationship, Operations
The vendor's support is excellent. InterSystems' executives are very willing to visit us. Even those...
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Operations, Product
InterSystems has to prepare better with QC and testing new releases because when we went live with a...
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Relationship
InterSystems keeps their promises, although it takes time because sometimes, the issues that we face...
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Product
Integration isn't as easy as we think it should be because we need to work together with three...
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Relationship
Sometimes, we need to follow up on pending items. InterSystems may be busy with other customers, but...
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Loyalty, Product
All of our doctors are happy with the new features we are using within TrakCare because they can get...
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Value
TrakCare is considered very expensive for most of the hospitals in our region. However, the...
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Product
People are not happy with InterSystems' mobile-enabled user interface. InterSystems doesn't...
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Product
In TrakCare, the vendor often tries to show the information for treatments in alphabetical order....
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Relationship, Product
The good thing about InterSystems is that they have very good technology. Their tech stack is very...
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Product
During TrakCare upgrades, we are thinking about using some kind of automated connection to medical...
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Culture, Relationship
If we ask InterSystems something and they say yes, they will keep their promise. However, it is...
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Product, Value
The most critical part of the EMR is how we can get information from it to take better care of patients....
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Loyalty, Relationship, Product
InterSystems has their own way of doing things in TrakCare, and sometimes, their workflow doesn't...
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Loyalty, Product
InterSystems needs to improve the design of the pharmacy piece of TrakCare. Right now, TrakCare...
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Relationship
We have a very good relationship with InterSystems; we have regular calls with their management, and...
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Relationship, Operations
InterSystems is continually improving TrakCare. We may use some of the improvements but not require...
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Product
We know that TrakCare can store images, but in the past, we never used it for that purpose because...
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Loyalty
We are upgrading to the newest version of TrakCare, which gives us the option to do AI. We can...
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Relationship
InterSystems needs to listen more to the needs of their customers around how we operate. The vendor...
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Product
Some of TrakCare's modules are not really user-friendly. I would like to see a better GUI and UX on...
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Value
When we ask the vendor for a new interface, sometimes they charge for the development and manpower,...
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Value
Our country’s gross domestic product is lower than that of the United States, so even if we charge...
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Product
We would like InterSystems to improve TrakCare’s integration and have an AI function built into the...
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Relationship, Product
The regulations and behavior are a little different in our country, so InterSystems cannot promise...
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Product
The vendor's biggest strength is how complex and robust their application is. I like that there are...
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Relationship, Operations, Product
The vendor could improve our experience by implementing solutions a bit faster and delivering custom...
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Product
I would like to see InterSystems offer more localized features instead of being restricted by the...
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Relationship
Things that would improve our experience as customers would be if the vendor increased the number of...
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Product
My favorite aspect of the product is that it is versatile. We can easily adapt or transform it to do...
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Product
TrakCare is a highly stable and robust product with great configuration opportunities.
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Operations
I would recommend TrakCare, but I would also highly suggest that an organization put a lot of...
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Product
InterSystems should incorporate some lightweight widgets into the system to help clinicians plan...
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Product
I would like to see InterSystems include all clinical investigation areas in the product.
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Commentary Summary
Comment Type Breakout