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TrakCare (Global) Commentary
Filtered view: (France)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Physician

Loyalty, Product

I haven’t had any particular issues with the product. There is a good level of optimization in...

Unrated
Feb 2026

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Physician

Relationship

The InterSystems team is very responsive. We have a good relationship. The people I am in contact...

Unrated
Feb 2026

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Physician

Product

I don’t think the results with TrakCare are as good as we had hoped.

Unrated
Feb 2026

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Physician

Loyalty, Product, Value

For use in critical care, I would not choose TrakCare again. There are software programs available...

Unrated
Feb 2026

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Manager

Operations

The vendor lacks formal training; they don’t necessarily offer training programs. We are sometimes a...

Unrated
Nov 2025

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Manager

Relationship

InterSystems does not offer support themselves, so getting support is difficult. There are some...

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Nov 2025

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Manager

Product

We have difficulty getting statistics out of the EHR. We aren’t able to generate statistical data....

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Nov 2025

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Manager

Relationship

There are people we work with at InterSystems who are very attentive and try to find solutions. In...

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Nov 2025

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Manager

Culture, Loyalty, Relationship

The vendor works very hard to keep promises. They are attentive to our requests and needs. Although...

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Nov 2025

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Manager

Product

The issues with the system not meeting all our local needs are with pharmaceuticals and...

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Nov 2025

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Manager

Product

We can directly connect the PACS to TrakCare. We can retrieve elements of the PACS and integrate...

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Nov 2025

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Manager

Relationship, Product

The vendor meets almost all of our local needs. InterSystems has addressed our local digitalization...

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Nov 2025

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Director

Product

A point of improvement with TrakCare would be the mobile-enabled user interface.

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Nov 2025

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Director

Product, Value

The thing I like most about TrakCare is that it is a collaborative product, enabling caregivers to...

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Nov 2025

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Director

Relationship

InterSystems' strengths include their responsiveness, attentiveness to needs, rapid development, and...

Unrated
Nov 2025

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CIO

Relationship, Product

I haven’t had any issues with InterSystems in terms of relationships or responsiveness. They are...

Unrated
Jul 2025

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CIO

Operations, Product

In terms of updates, we had some issues when switching versions, but these issues were resolved....

Unrated
Jul 2025

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CIO

Culture, Value

The annual payment for TrakCare is very expensive, but on the other hand, all the services that...

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Jul 2025

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CIO

Relationship, Product

At the moment, I would say InterSystems doesn’t keep their promises when it comes to our...

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Jul 2025

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CIO

Relationship

InterSystems' support people communicate via telephone. That saves time because if we don’t...

Unrated
Jul 2025

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CIO

Operations, Product

Whether we would buy TrakCare again depends on who is being asked. From an IT director's...

Unrated
Jul 2025

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Director

Product

More or less, most of our local needs are met with TrakCare. France is different from other...

Unrated
Jul 2025

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Director

Product

Overall, TrakCare works more or less as we were shown, but things could be improved. We have asked...

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Jul 2025

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Director

Product

TrakCare is built on a model where there are cells and fields to complete, and then the fields are...

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Jul 2025

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Director

Product

Overall, TrakCare doesn’t meet our needs for various reasons. The first is due to the system's...

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Jul 2025

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Director

Relationship, Product

In terms of follow-up for some things, InterSystems announces deadlines, and the periods are much...

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Jul 2025

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Director

Loyalty, Operations, Product

We implemented a new TrakCare version recently, and the migration went well. There were some huge...

Unrated
Jul 2025

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Director

Relationship

I am annoyed with InterSystems’ support because I still have a case where we have requested support...

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Jul 2025

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Director

Operations

Training must be provided for users who use the system and not for people working on product...

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Jul 2025

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Director

Operations, Product

TrakCare is quite good in terms of design. It is not difficult to use, but it isn't very practical.

Unrated
Jul 2025

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Director

Value

There are always options to integrate TrakCare, but the costs for implementing interoperability with...

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Jul 2025

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Director

Relationship, Product

We wanted to use the planning tool in TrakCare, but it wasn’t implemented; it didn’t run...

Unrated
Jul 2025

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Director

Relationship

When we have a problem, we see how InterSystems requires us to re-create the steps until the problem...

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Jul 2025

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Director

Product

There aren't many tangible outcomes from TrakCare. I can't say it has automated the medication...

Unrated
Jun 2025

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Director

Product

The computerization of the emergency department is still not working. We have been saying this since...

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Jun 2025

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Director

Relationship

A while ago, we looked at a version of MUI with the local management, and we held quite a few...

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Jun 2025

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Director

Operations

InterSystems knows how to offer a vision, and with problems of standards related to billing, there...

Unrated
Jun 2025

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Director

Product

TrakCare is not ergonomic whatsoever. It is far from being ergonomic, and that is one of the main...

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Jun 2025

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Director

Relationship, Operations, Product

The upgrade we are doing now should have been done months ago. We can't get it right, and we have...

Unrated
Jun 2025

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Director

Operations, Product

A while ago, InterSystems came to demonstrate MUI here, and they just told us to install it. Now,...

Unrated
Jun 2025

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Director

Loyalty

I see my satisfaction staying where it is by next year because I don't think InterSystems will be...

Unrated
Jun 2025

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Director

Loyalty, Product

We have a PACS that is integrated into TrakCare. We make contextual links, so we have a URL in a...

Unrated
Jun 2025

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Director

Operations, Product

InterSystems can't manage to update the system. We are having huge problems. There are a lot of...

Unrated
Jun 2025

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Director

Product

What bothers me most with TrakCare is that there are things that aren't implemented. For us in...

Unrated
Jun 2025

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