TrakCare (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty, Product
Now that we are getting to know the product and entering a more operational phase, TrakCare works...
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Operations, Product
TrakCare's ease of use depends on the user. The question of ease of use is very broad, and an...
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Relationship
InterSystems' support services have people here in our area. But I have a lot of complaints about...
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Loyalty, Product
Our mission is to be the best in every area. The product doesn't have everything we want. The...
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Product, Value
With TrakCare, we were able to implement our clinical registry. That was a very ambitious project,...
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Loyalty, Value
We don't have the version of TrakCare with AI. We decided to stabilize what we have first before...
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Loyalty, Product
When we first reviewed TrakCare, we didn’t like it very much for several reasons. The technology was...
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Relationship, Product
In practice, something happened with TrakCare that we knew about but weren’t expecting. InterSystems...
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Product
The solution comes from Chile, and the biggest difference we have here in our country compared to...
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Product
In outpatient consultations, with the design of specialty-specific templates like ophthalmology and...
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Relationship
We don’t have local support for InterSystems. Everything is based in Chile. That sometimes makes...
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Relationship, Operations
We are upgrading TrakCare, and that has actually brought about several changes to what we are used...
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Operations, Product
The upgrade process should be a bit more refined. What was missing was more dedication from...
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Operations, Product
There are still various options and functionalities in TrakCare that aren’t fully used. The system...
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Relationship
The support from InterSystems has been good. Our team has been changing constantly, and that has...
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Loyalty, Product
I have a good impression of TrakCare. It has allowed me to scale and use it here. I would like it to...
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Product
TrakCare doesn’t exactly deliver on the real expectations of what it is supposed to do. It still...
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Product
InterSystems' strength is that they have a robust product that supports a large number of users. I...
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Relationship, Product
Integrating with other systems and incorporating AI are things that InterSystems could improve upon....
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Product
Systems that we had integrated with the solution experienced many modifications and unilateral...
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Product
The design of TrakCare has always seemed a bit rough to us. The version we were using had kind of a...
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Relationship
The fact that InterSystems has a team housed here is an important gesture. There is a team that is...
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Operations
The implementation could have been much more effective in terms of the vendor's ability to address...
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Loyalty, Product
The mobile-enabled UI version of TrakCare had millions of problems. Obviously, this is part of the...
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Product
InterSystems delivers on almost all their promises. We used to have a menu for nursing tasks, and it...
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Culture, Value
We are always negotiating with InterSystems, but we always manage to reach a good agreement. Often,...
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Product
TrakCare is quite interoperable. We haven’t had problems integrating it. Nowadays with APIs,...
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Relationship, Product
We don’t have any problems with the product's infrastructure. I’m very satisfied in that regard. We...
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Relationship
In terms of the application, the functional flows, and the database, the support team has not been...
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Product
There is an issue with post-discharge returns, and it is very relevant to us. Often, a doctor...
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Operations
To increase my satisfaction with InterSystems’ implementation, I would need an uplift team. There...
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Relationship
InterSystems fails at being proactive. For me, the technical channel has to always be there. Even if...
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Product
Since we have knowledge of the data model, we run whatever queries we want and have very precise...
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Product, Value
I would recommend TrakCare millions of times. I haven’t felt it lacking in the market. Based on what...
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Loyalty, Product
Considering the new version, not the previous version, of TrakCare that we are using and in terms of...
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Operations
I know a lot of spectacular, knowledgeable technicians at InterSystems. But we also have a lot of...
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Loyalty, Product
We are very interested in anything to do with using AI for data analysis and supporting physicians...
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Operations
Our difficulties with implementing TrakCare have been because it is a package program, and we have...
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Product
As far as TrakCare meeting all our local needs goes, the gap is due to two conditions. As a...
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Product
There is service suspension during updates. If there is an update, I have to stop using the system...
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Product
There has been a bit of slowness when integrating TrakCare with other systems, but it doesn’t...
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Relationship
Support teams are oriented in two ways. Some support comes from TrakCare’s side, in terms of...
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Operations
We still haven’t finished implementing all of the pieces within TrakCare, but we have a single...
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Product
There are concrete results from using TrakCare. Despite what all the units say, TrakCare has caused...
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Product
In terms of TrakCare's first impressions, we have found the solution very suitable and have liked...
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Relationship
InterSystems doesn’t treat our relationship as just a product-vendor relationship. They are more...
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Product
TrakCare uses a lot of standard protocols, like HL7 interfacing, and that makes it simple to use....
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Relationship
We have had very few issues, but during the times we have had issues, we were the ones who had to...
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Relationship
We have had involvement from top people at InterSystems, and that has been very valuable. The top...
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Culture
I have recommended TrakCare to everyone. When people sell a product, we might think they are...
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Operations
InterSystems is working on their training. There needs to be a thorough understanding of what the...
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Loyalty
When we were making a decision as to what to move to a few years ago, we were considering another...
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Loyalty
With TrakCare, there is a learning curve for end users because we are changing how the end users...
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Relationship
TrakCare is a very solid, versatile tool. At first, we ran into a few things that made it feel like...
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Relationship
TrakCare meets almost all our localized needs at this point. I don’t think InterSystems has had a...
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Loyalty, Product
I would absolutely buy TrakCare again. It has been very user-friendly. We haven’t been on the system...
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Product
For me, TrakCare is complex, but I’m in administration and engineering, so I can adapt better....
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Relationship
InterSystems doesn’t fulfill some tickets. We have help desk people who solve what they can, and the...
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Operations
InterSystems has improved a lot in terms of training. Before, they would come, implement something,...
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Loyalty, Product
We have integration between TrakCare and other things like our laboratory system, but InterSystems...
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Product
When it comes to upgrades, there are always problems with InterSystems because they update the...
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Loyalty, Product
If I were starting over, I would choose TrakCare again because it is the devil we know. I prefer to...
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Relationship
Before, when InterSystems wouldn’t solve a problem I had, I had people I could reach out to directly...
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Loyalty
We are implementing a new version of TrakCare in some parts of our organization, and that has gone...
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Loyalty, Operations, Product
We migrated versions of TrakCare, and it has been quite a challenge to get used to the new version....
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Operations
Some TrakCare implementations have been challenging. Due to time pressure, some things get left...
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Product, Value
I would recommend TrakCare because of the tool's flexibility. Being able to interact directly with...
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Relationship
We have a good relationship with InterSystems. We have had a partnership with them for many years,...
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Commentary Summary
Comment Type Breakout