TrakCare (Global) Commentary
Filtered view: (Latin America)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty
I'd like to see how the AI solution works with TrakCare. We've seen AI in a demo, but we haven't...
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Operations
Training hasn't been InterSystems' strong point. I think that part of the current issue is that...
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Product
TrakCare looks good when we're using it, but we have to reach the point of actually executing...
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Loyalty, Product
Regarding clinical records, we don't have many difficulties with InterSystems and TrakCare in terms...
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Relationship, Product
With InterSystems, there have been problems with certain things. We've had system outages due to...
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Loyalty, Product
InterSystems is much more transparent than the other vendors I've dealt with in the past....
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Product
We are having issues with the new version of TrakCare we adopted. We have been able to resolve some...
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Loyalty, Product
Despite our concerns with the new version of TrakCare, compared to competitors’ products, it is not...
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Operations
From my personal experience, I worked in a private health institution for a long time, and we...
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Relationship
InterSystems needs to improve their response time and the quality of their responses. When the...
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Product
I am not saying the TrakCare application is bad, but it could be more oriented toward practical...
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Loyalty, Relationship
I know that InterSystems has a plan or a road map, but they do not communicate with us, so I don’t...
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Operations, Product
My advice for others is to learn about the processes and make the requirements clear because often,...
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Product
We had a version of TrakCare that was adapted to our hospital’s specific needs in multiple...
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Relationship
The vendor could improve the customer experience by enhancing referral and contra-referral...
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Product
I like that the interface is user-friendly, especially considering that there are staff members who...
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Product
Pharmacy inventory could be improved so that it’s not necessary to use another parallel system for warehouses....
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Operations
Once TrakCare was implemented, things were actually much better. Of course, any change causes...
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Relationship, Product
The partnership is good but not perfect. There is constant communication with the TrakCare team, but...
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Product
The kind of improvements I would like to see relate to how information is presented. It should be...
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Product
In the old system, the screen was split in half. On one side, we had the history and progress notes;...
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Product
Since the old platform hasn’t been completely phased out, I’ve seen many colleagues still open the...
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Product
I would recommend TrakCare but not very strongly. I don’t know any other platform. The only other...
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Loyalty, Product
AI is not activated in the current version, or at least we haven't been informed of any AI tools...
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Product
Ordering tests or printing orders used to be easier. We would finish entering an instruction, a...
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Product
One of the biggest drawbacks compared to the old system is the lab results. There’s no proper...
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Product
A feature that I don’t think is useful at all or that no one actually uses is the events or problems...
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Product
I don’t think access to previous patient records is well localized. Outpatient and inpatient records...
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Product
The current version has some benefits because it unifies things a bit, but the old version could...
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Loyalty, Product
Now that we are getting to know the product and entering a more operational phase, TrakCare works...
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Operations, Product
TrakCare's ease of use depends on the user. The question of ease of use is very broad, and an...
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Relationship
InterSystems' support services have people here in our area. But I have a lot of complaints about...
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Loyalty, Product
Our mission is to be the best in every area. The product doesn't have everything we want. The...
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Product, Value
With TrakCare, we were able to implement our clinical registry. That was a very ambitious project,...
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Loyalty, Value
We don't have the version of TrakCare with AI. We decided to stabilize what we have first before...
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Loyalty, Product
When we first reviewed TrakCare, we didn’t like it very much for several reasons. The technology was...
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Relationship, Product
In practice, something happened with TrakCare that we knew about but weren’t expecting. InterSystems...
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Product
The solution comes from Chile, and the biggest difference we have here in our country compared to...
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Product
In outpatient consultations, with the design of specialty-specific templates like ophthalmology and...
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Relationship
We don’t have local support for InterSystems. Everything is based in Chile. That sometimes makes...
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Relationship, Operations
We are upgrading TrakCare, and that has actually brought about several changes to what we are used...
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Operations, Product
The upgrade process should be a bit more refined. What was missing was more dedication from...
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Operations, Product
There are still various options and functionalities in TrakCare that aren’t fully used. The system...
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Relationship
The support from InterSystems has been good. Our team has been changing constantly, and that has...
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Loyalty, Product
I have a good impression of TrakCare. It has allowed me to scale and use it here. I would like it to...
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Product
TrakCare doesn’t exactly deliver on the real expectations of what it is supposed to do. It still...
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Product
InterSystems' strength is that they have a robust product that supports a large number of users. I...
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Relationship, Product
Integrating with other systems and incorporating AI are things that InterSystems could improve upon....
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Commentary Summary
Comment Type Breakout