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TrakCare (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Loyalty, Product

Now that we are getting to know the product and entering a more operational phase, TrakCare works...

Nov 2025
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Director

Operations, Product

TrakCare's ease of use depends on the user. The question of ease of use is very broad, and an...

Nov 2025
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Director

Relationship

InterSystems' support services have people here in our area. But I have a lot of complaints about...

Nov 2025
||
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Director

Loyalty, Product

Our mission is to be the best in every area. The product doesn't have everything we want. The...

Nov 2025
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Director

Product, Value

With TrakCare, we were able to implement our clinical registry. That was a very ambitious project,...

Nov 2025
||
(0)
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Director

Loyalty, Value

We don't have the version of TrakCare with AI. We decided to stabilize what we have first before...

Nov 2025
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Director

Loyalty, Product

When we first reviewed TrakCare, we didn’t like it very much for several reasons. The technology was...

Nov 2025
||
(0)
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Director

Relationship, Product

In practice, something happened with TrakCare that we knew about but weren’t expecting. InterSystems...

Nov 2025
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Director

Product

The solution comes from Chile, and the biggest difference we have here in our country compared to...

Nov 2025
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(0)
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Director

Product

In outpatient consultations, with the design of specialty-specific templates like ophthalmology and...

Nov 2025
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Director

Relationship

We don’t have local support for InterSystems. Everything is based in Chile. That sometimes makes...

Nov 2025
||
(0)
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Director

Relationship, Operations

We are upgrading TrakCare, and that has actually brought about several changes to what we are used...

Aug 2025
||
(0)
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Director

Operations, Product

The upgrade process should be a bit more refined. What was missing was more dedication from...

Aug 2025
||
(0)
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Director

Operations, Product

There are still various options and functionalities in TrakCare that aren’t fully used. The system...

Aug 2025
||
(0)
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Director

Relationship

The support from InterSystems has been good. Our team has been changing constantly, and that has...

Aug 2025
||
(0)
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Director

Loyalty, Product

I have a good impression of TrakCare. It has allowed me to scale and use it here. I would like it to...

Aug 2025
||
(0)
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Director

Product

TrakCare doesn’t exactly deliver on the real expectations of what it is supposed to do. It still...

Aug 2025
||
(0)
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Manager

Product

InterSystems' strength is that they have a robust product that supports a large number of users. I...

Jul 2025
||
(0)
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Manager

Relationship, Product

Integrating with other systems and incorporating AI are things that InterSystems could improve upon....

Jul 2025
||
(0)
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VP/Other Executive

Product

Systems that we had integrated with the solution experienced many modifications and unilateral...

Jul 2025
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(0)
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VP/Other Executive

Product

The design of TrakCare has always seemed a bit rough to us. The version we were using had kind of a...

Jul 2025
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(0)
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VP/Other Executive

Relationship

The fact that InterSystems has a team housed here is an important gesture. There is a team that is...

Jul 2025
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(0)
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VP/Other Executive

Operations

The implementation could have been much more effective in terms of the vendor's ability to address...

Jul 2025
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(0)
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CIO

Loyalty, Product

The mobile-enabled UI version of TrakCare had millions of problems. Obviously, this is part of the...

Jul 2025
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(0)
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CIO

Product

InterSystems delivers on almost all their promises. We used to have a menu for nursing tasks, and it...

Jul 2025
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(0)
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CIO

Culture, Value

We are always negotiating with InterSystems, but we always manage to reach a good agreement. Often,...

Jul 2025
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(0)
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CIO

Product

TrakCare is quite interoperable. We haven’t had problems integrating it. Nowadays with APIs,...

Jul 2025
||
(0)
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CIO

Relationship, Product

We don’t have any problems with the product's infrastructure. I’m very satisfied in that regard. We...

Jul 2025
||
(0)
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CIO

Relationship

In terms of the application, the functional flows, and the database, the support team has not been...

Jul 2025
||
(0)
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CIO

Product

There is an issue with post-discharge returns, and it is very relevant to us. Often, a doctor...

Jul 2025
||
(0)
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CIO

Operations

To increase my satisfaction with InterSystems’ implementation, I would need an uplift team. There...

Jul 2025
||
(0)
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CIO

Relationship

InterSystems fails at being proactive. For me, the technical channel has to always be there. Even if...

Jul 2025
||
(0)
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CIO

Product

Since we have knowledge of the data model, we run whatever queries we want and have very precise...

Jul 2025
||
(0)
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CIO

Product, Value

I would recommend TrakCare millions of times. I haven’t felt it lacking in the market. Based on what...

Jul 2025
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(0)
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CIO

Loyalty, Product

Considering the new version, not the previous version, of TrakCare that we are using and in terms of...

Jul 2025
||
(0)
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CIO

Operations

I know a lot of spectacular, knowledgeable technicians at InterSystems. But we also have a lot of...

Jul 2025
||
(0)
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CIO

Loyalty, Product

We are very interested in anything to do with using AI for data analysis and supporting physicians...

Jul 2025
||
(0)
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Director

Operations

Our difficulties with implementing TrakCare have been because it is a package program, and we have...

Jul 2025
||
(0)
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Director

Product

As far as TrakCare meeting all our local needs goes, the gap is due to two conditions. As a...

Jul 2025
||
(0)
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Director

Product

There is service suspension during updates. If there is an update, I have to stop using the system...

Jul 2025
||
(0)
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Director

Product

There has been a bit of slowness when integrating TrakCare with other systems, but it doesn’t...

Jul 2025
||
(0)
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Director

Relationship

Support teams are oriented in two ways. Some support comes from TrakCare’s side, in terms of...

Jul 2025
||
(0)
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Director

Operations

We still haven’t finished implementing all of the pieces within TrakCare, but we have a single...

Jul 2025
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(0)
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Director

Product

There are concrete results from using TrakCare. Despite what all the units say, TrakCare has caused...

Jul 2025
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(0)
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Director

Product

In terms of TrakCare's first impressions, we have found the solution very suitable and have liked...

Jul 2025
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(0)
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Manager

Relationship

InterSystems doesn’t treat our relationship as just a product-vendor relationship. They are more...

Jul 2025
||
(0)
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Manager

Product

TrakCare uses a lot of standard protocols, like HL7 interfacing, and that makes it simple to use....

Jul 2025
||
(0)
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Manager

Relationship

We have had very few issues, but during the times we have had issues, we were the ones who had to...

Jul 2025
||
(0)
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Manager

Relationship

We have had involvement from top people at InterSystems, and that has been very valuable. The top...

Jul 2025
||
(0)
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Manager

Culture

I have recommended TrakCare to everyone. When people sell a product, we might think they are...

Jul 2025
||
(0)
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Manager

Operations

InterSystems is working on their training. There needs to be a thorough understanding of what the...

Jul 2025
||
(0)
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Manager

Loyalty

When we were making a decision as to what to move to a few years ago, we were considering another...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

With TrakCare, there is a learning curve for end users because we are changing how the end users...

Jul 2025
||
(0)
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Manager

Relationship

TrakCare is a very solid, versatile tool. At first, we ran into a few things that made it feel like...

Jul 2025
||
(0)
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Manager

Relationship

TrakCare meets almost all our localized needs at this point. I don’t think InterSystems has had a...

Jul 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Product

I would absolutely buy TrakCare again. It has been very user-friendly. We haven’t been on the system...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For me, TrakCare is complex, but I’m in administration and engineering, so I can adapt better....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

InterSystems doesn’t fulfill some tickets. We have help desk people who solve what they can, and the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

InterSystems has improved a lot in terms of training. Before, they would come, implement something,...

Jul 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

We have integration between TrakCare and other things like our laboratory system, but InterSystems...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When it comes to upgrades, there are always problems with InterSystems because they update the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

If I were starting over, I would choose TrakCare again because it is the devil we know. I prefer to...

Jul 2025
||
(0)
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 or  to see details.

Manager

Relationship

Before, when InterSystems wouldn’t solve a problem I had, I had people I could reach out to directly...

Jul 2025
||
(0)
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Manager

Loyalty

We are implementing a new version of TrakCare in some parts of our organization, and that has gone...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We migrated versions of TrakCare, and it has been quite a challenge to get used to the new version....

Jul 2025
||
(0)
 Thank you  Helpful

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Director

Operations

Some TrakCare implementations have been challenging. Due to time pressure, some things get left...

Jul 2025
||
(0)
 Thank you  Helpful

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Director

Product, Value

I would recommend TrakCare because of the tool's flexibility. Being able to interact directly with...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a good relationship with InterSystems. We have had a partnership with them for many years,...

Jul 2025
||
(0)
 Thank you  Helpful

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