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TrakCare (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Analyst/Coordinator

In demos, InterSystems shows simple use cases. In real life, there are many exceptional cases that...

Comment Tone Negative
Pillars Culture, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

InterSystems should improve by respecting timelines and costs. In my opinion, some developments take...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

TrakCare’s stability is high, but its design and responsiveness are low. This is mainly because we...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The vendor almost always fails to meet timelines and implement things on time, with the exception...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Overall, our experience with InterSystems has been positive. We are satisfied, although, of course,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have worked closely with InterSystems on a significant upgrade. Our relationship with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Our experience with InterSystems’ support team has been positive. Support is not handled directly by...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We stay with TrakCare rather than move to another solution because of the robustness of the system....

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

We would like to explore the topic of AI further, and InterSystems has already shown us that there...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Everything works very well in TrakCare. The solution is stable, simple, and intuitive. Our...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The product quality is a strength. I like the power of the database and middleware.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

An opportunity for improvement is faster, better technical support for our region. However, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

InterSystems' greatest strength is the state-of-the-art technology. I like TrakCare's new user...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The main opportunity for improvement for TrakCare is AI. I would also like InterSystems to continue...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

A key opportunity for InterSystems to improve TrakCare is in increasing the system's flexibility...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

To improve our experience as a customer, the vendor should offer greater flexibility in handling...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like the fact that the system provides the same functionality across different contexts.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

TrakCare is a stable product, and InterSystems has good support and competent staff members.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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