TrakCare (Global) Commentary
Filtered view: (Southern Europe)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Culture, Operations, Product
In demos, InterSystems shows simple use cases. In real life, there are many exceptional cases that...
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Relationship
InterSystems should improve by respecting timelines and costs. In my opinion, some developments take...
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Operations, Product
TrakCare’s stability is high, but its design and responsiveness are low. This is mainly because we...
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Relationship, Operations
The vendor almost always fails to meet timelines and implement things on time, with the exception...
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Product
Overall, our experience with InterSystems has been positive. We are satisfied, although, of course,...
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Relationship, Operations
We have worked closely with InterSystems on a significant upgrade. Our relationship with...
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Relationship
Our experience with InterSystems’ support team has been positive. Support is not handled directly by...
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Loyalty, Operations
We stay with TrakCare rather than move to another solution because of the robustness of the system....
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Loyalty, Product
We would like to explore the topic of AI further, and InterSystems has already shown us that there...
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Value
Everything works very well in TrakCare. The solution is stable, simple, and intuitive. Our...
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Product
The product quality is a strength. I like the power of the database and middleware.
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Relationship
An opportunity for improvement is faster, better technical support for our region. However, the...
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Product
InterSystems' greatest strength is the state-of-the-art technology. I like TrakCare's new user...
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Relationship, Product
The main opportunity for improvement for TrakCare is AI. I would also like InterSystems to continue...
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Product
A key opportunity for InterSystems to improve TrakCare is in increasing the system's flexibility...
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Relationship
To improve our experience as a customer, the vendor should offer greater flexibility in handling...
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Product
I like the fact that the system provides the same functionality across different contexts.
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Relationship
TrakCare is a stable product, and InterSystems has good support and competent staff members.
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Operations, Product
The rigidity of certain workflows in TrakCare could be improved because those workflows are not...
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Product
InterSystems' greatest strengths are having an integrated solution for an entire hospital system,...
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Product
InterSystems could have greater flexibility in handling customization requests, and they could...
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Product
Industry experience is one of InterSystems' strengths, and I like the robustness of the...
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Product
One of the vendor’s greatest strengths is offering a unified record system that seamlessly...
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Relationship
To improve the customer experience, the vendor could streamline the order management process by...
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Relationship, Operations
The vendor could improve by ensuring that we have the freedom to customize things, even in new...
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Relationship, Product
We want support for mobile devices and further development in the AI field.
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Product
The system's strengths are its stability, database, and engine performance.
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Product
We like having the ability to customize the product.
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Commentary Summary
Comment Type Breakout