TrakCare (Global) Commentary
Filtered view: (UK / Ireland)
Subject Expert
Eder Lagemann
VP of Engagement
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We are running a hybrid of TrakCare functionality and our own developed functionality. However, we...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The version of TrakCare that we are currently on is deprecated in terms of its user interface, and...
Login or Create an Account to see details.
Product
What we need is an easy-to-use, comprehensive EHR that provides all of our reporting data in a...
Login or Create an Account to see details.
Relationship
If someone were to ask me how I rate InterSystems’ support when things are going badly and we need...
Login or Create an Account to see details.
Culture
My recommendation of TrakCare to other organizations depends a lot on what contract they're able to...
Login or Create an Account to see details.
Loyalty
Our support contract ends in a few years, so there's going to be a reprocurement. I suspect that...
Login or Create an Account to see details.
Relationship
When it comes to partnership, InterSystems is generally pretty good at getting involved and...
Login or Create an Account to see details.
Loyalty, Value
I think I would buy TrakCare again, but I wasn't involved in the original procurement. One of the...
Login or Create an Account to see details.
Loyalty, Product
We're still on the old version of TrakCare. Part of the reason for that is that, in order to make...
Login or Create an Account to see details.
Culture, Value
InterSystems is fair with their charges. Of course, it's not really their fault, but often they say...
Login or Create an Account to see details.
Operations
The only people InterSystems trains are the application support people. They don't do any end-user...
Login or Create an Account to see details.
Relationship, Product
The biggest concern I have with support is that we highlight things as being patient safety factors,...
Login or Create an Account to see details.
Relationship, Product
InterSystems has been able to localize TrakCare to meet some of our local needs. However, there are...
Login or Create an Account to see details.
Operations, Product
As our implementation exists today, we don't have a fully mature hospital EPR in TrakCare. There are...
Login or Create an Account to see details.
Product
I like that InterSystems has a base near our region. TrakCare manages patient management, and it is...
Login or Create an Account to see details.
Product
TrakCare is not an EPR, and it needs many improvements in the clinical space.
Login or Create an Account to see details.
Loyalty, Product
As far as development and innovation go, InterSystems is making a big push in certain fields. They...
Login or Create an Account to see details.
Operations
One element of InterSystems' training is front-loading it, so it’s a generic view into how the...
Login or Create an Account to see details.
Relationship
In terms of how well the vendor meets the local needs, it's probably less in their interest to...
Login or Create an Account to see details.
Relationship
What I like about InterSystems is that they have been very engaged with us as a partner in terms of...
Login or Create an Account to see details.
Loyalty, Product
We would like InterSystems to improve the API connections and integrations with other systems. The...
Login or Create an Account to see details.
Loyalty, Operations, Product
I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...
Login or Create an Account to see details.
Relationship
InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...
Login or Create an Account to see details.
Product, Value
It is difficult to get even regulatory requirements added to the InterSystems development list....
Login or Create an Account to see details.
Value
TrakCare is expensive.
Login or Create an Account to see details.
Relationship, Value
This solution definitely provides value for the money. When my team is stuck on something, I can...
Login or Create an Account to see details.
Product
We have fully rolled out our core inpatient EPR across our organization. All patients now have a...
Login or Create an Account to see details.
Product
TrakCare is not the most amazing system to work through. Users need to know what they are doing.
Login or Create an Account to see details.
Product, Value
There are still some things that are on paper, but other notes are electronic now, and that is a...
Login or Create an Account to see details.
Loyalty, Relationship
We have done a lot of local configurations with TrakCare, and it works really well. However, because...
Login or Create an Account to see details.
Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
Login or Create an Account to see details.
Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
Login or Create an Account to see details.
Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
Login or Create an Account to see details.
Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
Login or Create an Account to see details.
Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
Login or Create an Account to see details.
Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
Login or Create an Account to see details.
Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
Login or Create an Account to see details.
Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
Login or Create an Account to see details.
Relationship
On the whole, the upgrades that we have received from the vendor have been good. The vendor has...
Login or Create an Account to see details.
Product
The system's integration has been effective because the vendor uses InterSystems' HealthShare...
Login or Create an Account to see details.
Relationship
InterSystems' support has definitely been improving in recent months, and it has certainly improved...
Login or Create an Account to see details.
Relationship, Product
The most important point for InterSystems to focus on is their ability to deliver the technical...
Login or Create an Account to see details.
Relationship
There are two types of support for InterSystems. There is request support for big things we are...
Login or Create an Account to see details.
Loyalty, Product
TrakCare is stable and reliable, and integrations and interoperability are some of the stronger...
Login or Create an Account to see details.
Product
We have a separate system for e-prescribing, and it would be great if TrakCare could take on those...
Login or Create an Account to see details.
Operations
When InterSystems can get the right people, the implementation services are good. They tend to make...
Login or Create an Account to see details.
Product
InterSystems configures stuff for us, and there is a local edition of TrakCare, so InterSystems...
Login or Create an Account to see details.
Operations
TrakCare isn't the best product on the market, and we have had awful problems with our upgrades. We...
Login or Create an Account to see details.
Relationship
A while ago, we had a session with InterSystems where we met with a wide range of senior people at...
Login or Create an Account to see details.
Product
InterSystems has some of the best integration engines on the market, but through TrakCare, they...
Login or Create an Account to see details.
Product
The patient administration element of the system is fairly reliable, and it doesn't go down often....
Login or Create an Account to see details.
Product
TrakCare's theater system isn't great at all. The scheduling element of theaters just doesn't fit...
Login or Create an Account to see details.
Relationship, Product
A lot of the tickets that we raise get responses. However, we have some issues. When we have an...
Login or Create an Account to see details.
Relationship
It is fair to say that our relationship with InterSystems is tense. We don't feel like we are...
Login or Create an Account to see details.
Product
When we moved to a new platform, we started doing patches instead of upgrades. That made our lives...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout