TrakCare (Global) Commentary
Filtered view: (UK / Ireland)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty, Product
We would like InterSystems to improve the API connections and integrations with other systems. The...
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Loyalty, Operations, Product
I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...
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Relationship
InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...
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Product, Value
It is difficult to get even regulatory requirements added to the InterSystems development list....
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Value
TrakCare is expensive.
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Relationship, Value
This solution definitely provides value for the money. When my team is stuck on something, I can...
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Product
We have fully rolled out our core inpatient EPR across our organization. All patients now have a...
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Product
TrakCare is not the most amazing system to work through. Users need to know what they are doing.
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Product, Value
There are still some things that are on paper, but other notes are electronic now, and that is a...
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Loyalty, Relationship
We have done a lot of local configurations with TrakCare, and it works really well. However, because...
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Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
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Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
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Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
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Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
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Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
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Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
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Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
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Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
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Relationship
On the whole, the upgrades that we have received from the vendor have been good. The vendor has...
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Product
The system's integration has been effective because the vendor uses InterSystems' HealthShare...
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Relationship
InterSystems' support has definitely been improving in recent months, and it has certainly improved...
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Relationship, Product
The most important point for InterSystems to focus on is their ability to deliver the technical...
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Relationship
There are two types of support for InterSystems. There is request support for big things we are...
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Loyalty, Product
TrakCare is stable and reliable, and integrations and interoperability are some of the stronger...
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Product
We have a separate system for e-prescribing, and it would be great if TrakCare could take on those...
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Operations
When InterSystems can get the right people, the implementation services are good. They tend to make...
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Product
InterSystems configures stuff for us, and there is a local edition of TrakCare, so InterSystems...
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Operations
TrakCare isn't the best product on the market, and we have had awful problems with our upgrades. We...
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Relationship
A while ago, we had a session with InterSystems where we met with a wide range of senior people at...
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Product
InterSystems has some of the best integration engines on the market, but through TrakCare, they...
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Product
The patient administration element of the system is fairly reliable, and it doesn't go down often....
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Product
TrakCare's theater system isn't great at all. The scheduling element of theaters just doesn't fit...
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Relationship, Product
A lot of the tickets that we raise get responses. However, we have some issues. When we have an...
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Relationship
It is fair to say that our relationship with InterSystems is tense. We don't feel like we are...
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Product
When we moved to a new platform, we started doing patches instead of upgrades. That made our lives...
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Loyalty
We looked at TrakCare's advanced version a few years ago. It didn't bring me what I was hoping it...
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Relationship
InterSystems doesn’t have enough people on the ground to support the customer base. InterSystems...
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Product
For TrakCare, we have done so much local customization and have drifted away from what the vendor...
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Product
We took the approach very early on that we were going to aim to use TrakCare to do as much as we...
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Relationship, Product
TrakCare problems tend to get resolved relatively quickly because somebody else globally has already...
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Loyalty, Relationship
We have a relatively good relationship with InterSystems, and they support us fairly well. We have...
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Loyalty, Relationship
We would like to use less paper for our encounter records. For that, we have to move to the new user...
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Loyalty
We have seen demos of some of the AI things that will be available from InterSystems, and those look...
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Relationship
InterSystems’ customer support is generally very good, but my main complaint is that we have a fair...
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Culture
We keep upgrading TrakCare and telling users that they will get some nice new stuff, but that...
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Culture, Value
We have had a couple of instances of InterSystems taking slight advantage of us when they say they...
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Operations
We haven’t had training from InterSystems for a long time. I would really like to see regular...
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Product
TrakCare does everything we need it to do, and it meets most of our needs, but it is starting to be...
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Relationship
I think InterSystems engages in good faith around things. Things do or don't get delivered, but by...
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Relationship, Product
I want to remove a certain piece from the system so that I have it held within our electronic...
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Relationship
We have a dedicated resource team from InterSystems, but the team keeps changing without the vendor...
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Relationship
I don't think InterSystems is responding to things that I'm asking them to do, even though those...
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Culture, Operations
We haven't received any new functionality for quite some time. Despite us requesting help to train...
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Relationship
There are pockets of good things going on with InterSystems. We are doing some work with them on...
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Product
My biggest issue with the way the system works is that there are often multiple ways to do the same...
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Relationship
On more than one occasion recently, I have become aware of an issue and reached out to the vendor...
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Product, Value
I don't think we can afford Epic or any other type of all-singing, all-dancing solutions. I don't...
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Relationship
InterSystems could work on our ability to develop digital clinical notes in a way that suits us...
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Product
We do have quite a lot of integrations with this solution. For example, it is integrated with our...
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Relationship
I have a really good account manager. They try their best. They know what our issues are, and I can...
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Relationship, Operations
Things have been more challenging with InterSystems recently than in previous years. My high...
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Operations
InterSystems could improve our experience by reducing the time it takes to get updates and...
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Product
One area for improvement in the product is the move to a new UI as the current layout is difficult...
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Product
I like that the product is browser based. It avoids the need to maintain additional applications....
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Loyalty, Relationship
InterSystems seems to have a clear vision of their direction and a clear understanding that their...
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Relationship, Product
There are definitely challenges in TrakCare in relation to the flexibility from an EPR side of...
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Relationship, Operations, Product
InterSystems has been good in terms of workstreams, particularly around migration. They were...
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Product
TrakCare’s reporting side, including the analytics platform or the actual physical printing and...
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Operations
Some of this might be because InterSystems had a smaller team for our build, but there should have...
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Relationship, Product
InterSystems does interfacing and integration well, and their support is very well structured. The...
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Product
The analytics for bed management in TrakCare are built against the patient. If the patient doesn’t...
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Product
One challenge in TrakCare is having a workable way of moving or deleting records. That is not easily...
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Operations
InterSystems’ training is very generic, so there is a lot of work that we have to do to try and...
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Relationship
InterSystems is not always transparent about where they are with developments. It can take a while...
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Loyalty, Product
Our region has quite a fragmented model at the moment, and TrakCare is well placed for us because as...
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Product
InterSystems doesn’t have a native app version of TrakCare. The system is really good for laptops...
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Loyalty
InterSystems did a big launch recently in relation to InterSystems IntelliCare, which is their new...
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Relationship
InterSystems could show us what they have done before they formalize what we have asked for into a...
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Product
The scheduling pieces of TrakCare wasn’t workable from an inpatient scheduling perspective. It was...
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Loyalty, Product
One challenge we have with TrakCare is around how we set up some pieces and simplify some of the...
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Product
For the vast majority of things, TrakCare works really well and is solid. Most of our users are...
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Relationship
With InterSystems, we can raise tickets and log them through this initial triaging that takes place,...
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Loyalty, Relationship
InterSystems is good to deal with in terms of having regular reviews and touchpoints, and their...
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Loyalty, Relationship
InterSystems’ attention and effort go more toward other regions for deploying new technology, and...
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Loyalty
InterSystems is part of our long-term plans for now, but that might change if we have a national...
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Relationship, Product
Some of the clinical bits in TrakCare aren’t as well supported as other areas. InterSystems has...
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Product
We have some challenges in TrakCare around certain security groups or access profiles and what we...
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Operations
One challenge we had with InterSystems was that they thought there would be more cross-collaboration...
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Product
We are quite close to the standard version of TrakCare because some sites had a lot of...
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Commentary Summary
Comment Type Breakout