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Luma Health (Mostly Ambulatory) Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

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User Commentary

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CEO/President

The reason I would give a low score for the patient's ease of use for Luma Health's system is that...

May 2021
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CEO/President

Luma Health's system allows us to send a blast message to people to let them know about an...

May 2021
||
(0)
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CEO/President

I would like to see more abilities and links with Luma Health's system as opposed to a text message...

May 2021
||
(0)
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CMO

Luma Health is a patient outreach and engagement tech-messaging tool. It also has some other add-on...

Mar 2021
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(0)
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CMO

It is hard for me to rate this system's ease of use from a patient perspective, but I think that...

Mar 2021
||
(0)
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CMO

Luma Health is still a work in progress, but the vendor has kept up with their promises so far. I...

Mar 2021
||
(0)
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CMO

We have a really good contract with Luma Health, and they are keeping up with what we had initially...

Mar 2021
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(0)
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CMO

Luma Health promised to integrate their solution with another product that we had, and they are...

Mar 2021
||
(0)
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CMO

We have a good process in place with Luma Health. We have regular calls with the vendor to touch...

Mar 2021
||
(0)
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Manager

We don’t know whether Luma Health is part of our long-term plans. We are at the stage of trying to...

Mar 2021
||
(0)
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Manager

We are looking at expanding some of our functionality with Luma Health as one of our options. The...

Mar 2021
||
(0)
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Manager

The ongoing support is our struggle. In terms of customer service, we feel like there could be...

Mar 2021
||
(0)
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Manager

I think the implementation went pretty smoothly. There were no major issues. For the ongoing...

Mar 2021
||
(0)
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Manager

The Luma Health system does work. The ability to support integration is a little low, but the system...

Mar 2021
||
(0)
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Manager

We are getting our money’s worth for what we are paying with functionality. I think the system is...

Mar 2021
||
(0)
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Manager

Luma Health provides great service and a great product. That hasn't really changed during the...

Dec 2020
||
(0)
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Manager

I don't know whether we are on the current version of the system. The system is constantly updating...

Dec 2020
||
(0)
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Manager

I like the wide scope of services that the vendor offers. I like the responsiveness of the support...

Dec 2020
||
(0)
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Manager

It is a little difficult to train every level of front desk staff on how to use the system,...

Dec 2020
||
(0)
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Manager

Our relationship with the vendor is good. I talk to a couple of different people at Luma Health....

Dec 2020
||
(0)
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Manager

Once, there was a report that Luma Health tried to give us, and they had inaccurate information...

Dec 2020
||
(0)
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Manager

We primarily use Luma Health for referrals. We don’t have a referral coordinator that can contact...

Dec 2020
||
(0)
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Manager

Sometimes we have random flukes when patients don’t get their messages. That doesn’t happen often....

Dec 2020
||
(0)
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Manager

Luma Health's system has integrated really well with our EMR. We haven’t had any issues. Text...

Dec 2020
||
(0)
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Manager

For all of the work that Luma Health's solution is able to do for us, it more than pays for itself....

Dec 2020
||
(0)
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COO

There isn't a lot of training. The vendor gives us self-training, and we get enough to do what we...

Dec 2020
||
(0)
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COO

When we place calls, the support people respond. We mostly get resolutions for our issues, but there...

Dec 2020
||
(0)
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COO

Luma Health isn't charging us for every little thing. We receive the services we expect to receive...

Dec 2020
||
(0)
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COO

The patients aren't adopting the product in the way that Luma Health and our facility thought they...

Dec 2020
||
(0)
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COO

We had high expectations that Luma Health would have more data integration between their system and...

Dec 2020
||
(0)
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COO

Most of the applications that I run across work really well in a small office with a single doctor....

Dec 2020
||
(0)
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COO

The product hasn't lived up to our expectations. That isn't to say that it is a bad product. We...

Dec 2020
||
(0)
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COO

We have a discounted rate based on our number of users. When the new contract rolled in, the...

Dec 2020
||
(0)
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COO

We are trying to add some features to our package to get the self-scheduling piece to work more...

Dec 2020
||
(0)
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Director

There was a misunderstanding regarding what the system's capabilities were, and then there were...

Dec 2020
||
(0)
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Director

The user interface itself is pretty straightforward. However, if we don’t have some experience using...

Dec 2020
||
(0)
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Director

The vendor didn’t give much training. We were shown how to use the system, but the majority of the...

Dec 2020
||
(0)
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Director

The solution does what I ask for; it sends out patient reminders. As long as it does that job, I am...

Dec 2020
||
(0)
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Manager

The product is great. The telehealth functionality is a great feature.

Dec 2020
||
(0)
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Manager

The interoperability is always an issue with Luma Health. The system could be great, but we aren't...

Dec 2020
||
(0)
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 or  to see details.

Director

Luma Health could improve their staff availability with the time differences across the country. The...

Nov 2020
||
(0)
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Director

Luma Health's ability to turn around solutions and create products is great. The vendor turned...

Nov 2020
||
(0)
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Director

Luma Health could improve the design of their product's forms. I am sure that if they had more time,...

Nov 2020
||
(0)
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Director

The implementation of the Luma Health product is always pretty easy. We recently had a few issues...

Nov 2020
||
(0)
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Director

Luma Health is a very patient-centric company and works hard to align their incentives and outcomes...

Nov 2020
||
(0)
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 or  to see details.

Director

Luma Health's technology stack is relatively modern but not imperfect. We have definitely hit some...

Nov 2020
||
(0)
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Director

Implementing the Luma Health product has taken a few more resources on our side than I had hoped...

Nov 2020
||
(0)
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 or  to see details.

Director

Compared to other start-ups in the area of patient outreach, I don't think anyone has a more mature...

Nov 2020
||
(0)
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 or  to see details.

Director

We are satisfied with the way the vendor has supported us during the COVID-19 crisis. We asked them...

Nov 2020
||
(0)
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 or  to see details.

Director

When we first started working with Luma Health, there were some details we didn't know. We had to...

Nov 2020
||
(0)
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Director

The product is fine. We really don't have any issues with it. It is easy to edit patient...

Nov 2020
||
(0)
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 or  to see details.

Director

The broadcasts save us a lot of man-hours. That is my favorite part of the system. The system...

Nov 2020
||
(0)
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 or  to see details.

Director

We always call the vendor when there is an issue; they never call us. But we have had some contact...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

We have had a really great experience with Luma Health. The system is good about supporting our...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Our patients love the tool. It works for all ages of patients. The solution has made an amazing...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

The system does meet all of our functionality needs, and we aren't using every single feature. One...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

I like the fact that we can pick and choose. One of the things we haven’t set up yet is a waitlist....

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

The vendor has had some issues with ongoing support. I don’t know what their technical issue is, but...

Nov 2020
||
(0)
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VP/Other Executive

The system has successfully driven tangible outcomes. Our doctors are ecstatic, and I am a major...

Nov 2020
||
(0)
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 or  to see details.

Manager

During COVID-19, we needed to send out blasts to scheduled patients, and that wasn't always easy. I...

Nov 2020
||
(0)
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 or  to see details.

Director

Luma Health is delivering new technology that meets our needs. They stay ahead of us. The support is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have already recommended Luma Health to others. The system is a great interactive tool. It drives...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had primarily been focused on the referral business rather than on traditional digital marketing....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Luma Health's system is able to generate reviews for us. That ability has been a huge value, but it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Luma Health was very good with the start-up process. We had to get everything up and running, and...

Nov 2020
||
(0)
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 or  to see details.

Director

I haven't seen any nickel-and-diming from Luma Health. There is just a flat fee. The value of the...

Nov 2020
||
(0)
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 or  to see details.

Director

We had web-based, interactive training from Luma Health as a sort of run-through. We did a number of...

Nov 2020
||
(0)
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 or  to see details.

Director

We haven't had any problems with the integration or interoperability. We had one challenge...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of Luma Health's training and resources are on their website. I often email the vendor about...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Luma Health sent us emails during the COVID-19 crisis, but we didn't need to take advantage of any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest value proposition of Luma Health is the overall flexibility of the software. The system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works great. It has done everything we expected it to. We are still just getting up and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have few to no complaints about the system. Some of the complaints are on us because of what we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Luma Health has always been extremely helpful. We implemented their new telehealth program during...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Luma Health was very punctual and helpful during our implementation. This solution's integration...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is timely in letting us know about upgrades. They also provide an asset to help us with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We only received training from Luma Health when we first got the product. The vendor has a help...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Luma Health isn't proactive at all. They offer to introduce new features, but sometimes we find...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This solution has really transformed our practice and workflow. It allows us to get more patients...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

It is hard to answer whether or not Luma Health keeps all of their promises. They don't always keep...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The software does a lot. I was originally attracted to the software for the referral piece. It was a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

We were able to use the platform to let our patients know we were closed during the first two weeks...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Luma Health regularly distributes new offerings. But their support could be a little better. They do...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The product is more affordable than any other product that I have used.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Luma Health meets our needs. They don't have everything, but they still have a lot of features.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We really like Luma Health's Smart Waitlist. This feature helps us automatically fill cancellations....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been very satisfied with Luma Health's resolutions to issues that are brought to their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Luma Health's support team members are very good. They will either call me back or answer me through...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's executives are very proactive and helpful. They work with us in just about every way...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Luma Health has done a lot to build out our telehealth support, free check-ins, patient intake, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Everything in the system is buggy. That may have to do with the way we use it, but the system is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Luma Health has been good but slow about keeping their promises. Technology takes time.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Luma Health does avoid charging for every little thing, and the system is pretty easy to use. Luma...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We often don’t know what is going to happen when Luma Health makes updates. When an update happens,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I got a chance to meet with Luma Health at their staff meeting and go over some of the things we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When Luma Health makes updates, we don’t always know what is going to happen. Then updates often...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Check-in functionality could really drive us to stay with Luma Health, and it could drive other...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All the preregistration- and telehealth-related things have got to be Luma Health’s focus if Luma...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Luma Health has shared a development road map with us. They send out information and updates in...

Oct 2020
||
(0)
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 or  to see details.

COO

The system is straightforward and easy to use. We were happy enough with it when we first chose it....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have another product for verifying patient insurance and checking patients in. That system and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are happy with Luma Health. The system does a great job of reaching out to patients and reminding...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We relied on the system to make some changes in order to contact patients. Luma Health is the vendor...

Oct 2020
||
(0)
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 or  to see details.

COO

The product is probably one of the best IT software solutions that we have had. It is not perfect,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would absolutely buy the system again. It paid for itself very early on just because of Luma...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

So far, Luma Health has been able to keep their promises, and that is one of the reasons why we like...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Luma Health’s pricing is amazing. I have no idea how Luma Health does it, but we started off with a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system is very simple to use, and the vendor has been great this year with everything that has...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product is absolutely part of our long-term plans. The system has definitely helped us with...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Luma Health’s training seems to be pretty easy. We just have to call the vendor and schedule the training....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Luma Health saved me a lot of time during the COVID-19 pandemic. When the COVID-19 crisis really...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been very satisfied with the product quality. Unless they completely fall off the grid, I am...

Aug 2020
||
(0)
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 or  to see details.

Manager

We used another vendor in the past, and that vendor was primarily taking appointment files from our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I was looking for the ability to do appointment reminders in different ways, such as texts, emails,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Luma Health sends outreach text messages and phone calls to our referred patients to try to get them...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have inclement weather, we use Luma Health’s solution to broadcast messages to anybody that is...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In my experience, Luma Health has not nickel-and-dimed. I am also a seasoned provider, so I tend to...

Jun 2020
||
(0)
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 or  to see details.

Manager

I have had a lot of interaction with the executives. We use so much of the platform that they are...

Jun 2020
||
(0)
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