Luma Health (Mostly Ambulatory) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 1:14:56 PM and Model.EvProductId = 211049

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User Commentary

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Director

Relationship

Luma Health is a very patient-centric company and works hard to align their incentives and outcomes...

Nov 2020
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Director

Functionality and Upgrades

Luma Health's technology stack is relatively modern but not imperfect. We have definitely hit some...

Nov 2020
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Director

Implementation and Training

Implementing the Luma Health product has taken a few more resources on our side than I had hoped...

Nov 2020
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Director

Functionality and Upgrades

Compared to other start-ups in the area of patient outreach, I don't think anyone has a more mature...

Nov 2020
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Director

Service and Support

We are satisfied with the way the vendor has supported us during the COVID-19 crisis. We asked them...

Nov 2020
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Director

Lessons Learned

When we first started working with Luma Health, there were some details we didn't know. We had to...

Nov 2020
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Director

Functionality and Upgrades

The product is fine. We really don't have any issues with it. It is easy to edit patient...

Nov 2020
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Director

ROI / Cost (care and feeding)

The broadcasts save us a lot of man-hours. That is my favorite part of the system. The system...

Nov 2020
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Director

Relationship

We always call the vendor when there is an issue; they never call us. But we have had some contact...

Nov 2020
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VP/Other Executive

Interfacing and Integration

We have had a really great experience with Luma Health. The system is good about supporting our...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Our patients love the tool. It works for all ages of patients. The solution has made an amazing...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The system does meet all of our functionality needs, and we aren't using every single feature. One...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I like the fact that we can pick and choose. One of the things we haven’t set up yet is a waitlist....

Nov 2020
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VP/Other Executive

Service and Support

The vendor has had some issues with ongoing support. I don’t know what their technical issue is, but...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The system has successfully driven tangible outcomes. Our doctors are ecstatic, and I am a major...

Nov 2020
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Manager

Functionality and Upgrades

During COVID-19, we needed to send out blasts to scheduled patients, and that wasn't always easy. I...

Nov 2020
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Director

Service and Support

Luma Health is delivering new technology that meets our needs. They stay ahead of us. The support is...

Nov 2020
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Director

Future Outlook

I have already recommended Luma Health to others. The system is a great interactive tool. It drives...

Nov 2020
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Director

ROI / Cost (care and feeding)

We had primarily been focused on the referral business rather than on traditional digital marketing....

Nov 2020
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Director

ROI / Cost (care and feeding)

Luma Health's system is able to generate reviews for us. That ability has been a huge value, but it...

Nov 2020
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Director

Implementation and Training

Luma Health was very good with the start-up process. We had to get everything up and running, and...

Nov 2020
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Director

ROI / Cost (care and feeding)

I haven't seen any nickel-and-diming from Luma Health. There is just a flat fee. The value of the...

Nov 2020
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Director

Implementation and Training

We had web-based, interactive training from Luma Health as a sort of run-through. We did a number of...

Nov 2020
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Director

Interfacing and Integration

We haven't had any problems with the integration or interoperability. We had one challenge...

Nov 2020
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Director

Implementation and Training

Most of Luma Health's training and resources are on their website. I often email the vendor about...

Nov 2020
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Director

Service and Support

Luma Health sent us emails during the COVID-19 crisis, but we didn't need to take advantage of any...

Nov 2020
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Director

Functionality and Upgrades

The biggest value proposition of Luma Health is the overall flexibility of the software. The system...

Nov 2020
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Director

Functionality and Upgrades

The system works great. It has done everything we expected it to. We are still just getting up and...

Nov 2020
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Director

Functionality and Upgrades

We have few to no complaints about the system. Some of the complaints are on us because of what we...

Nov 2020
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Manager

Service and Support

Luma Health has always been extremely helpful. We implemented their new telehealth program during...

Nov 2020
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Manager

Interfacing and Integration

Luma Health was very punctual and helpful during our implementation. This solution's integration...

Nov 2020
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Manager

Functionality and Upgrades

The vendor is timely in letting us know about upgrades. They also provide an asset to help us with...

Nov 2020
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Director

Other Observations & Comments

We only received training from Luma Health when we first got the product. The vendor has a help...

Nov 2020
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Director

Functionality and Upgrades

Luma Health isn't proactive at all. They offer to introduce new features, but sometimes we find...

Nov 2020
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Director

ROI / Cost (care and feeding)

This solution has really transformed our practice and workflow. It allows us to get more patients...

Nov 2020
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COO

Relationship

It is hard to answer whether or not Luma Health keeps all of their promises. They don't always keep...

Nov 2020
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CISO

Functionality and Upgrades

The software does a lot. I was originally attracted to the software for the referral piece. It was a...

Nov 2020
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CISO

Functionality and Upgrades

We were able to use the platform to let our patients know we were closed during the first two weeks...

Nov 2020
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CISO

Other Observations & Comments

Luma Health regularly distributes new offerings. But their support could be a little better. They do...

Nov 2020
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CISO

ROI / Cost (care and feeding)

The product is more affordable than any other product that I have used.

Nov 2020
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COO

Functionality and Upgrades

Luma Health meets our needs. They don't have everything, but they still have a lot of features.

Nov 2020
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COO

Functionality and Upgrades

We really like Luma Health's Smart Waitlist. This feature helps us automatically fill cancellations....

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I have been very satisfied with Luma Health's resolutions to issues that are brought to their...

Nov 2020
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Manager

Service and Support

Luma Health's support team members are very good. They will either call me back or answer me through...

Nov 2020
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Manager

Relationship

The vendor's executives are very proactive and helpful. They work with us in just about every way...

Nov 2020
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Analyst/Coordinator

Technology

Luma Health has done a lot to build out our telehealth support, free check-ins, patient intake, and...

Oct 2020
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Analyst/Coordinator

Technology

Everything in the system is buggy. That may have to do with the way we use it, but the system is...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Luma Health has been good but slow about keeping their promises. Technology takes time.

Oct 2020
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Analyst/Coordinator

Technology

Luma Health does avoid charging for every little thing, and the system is pretty easy to use. Luma...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We often don’t know what is going to happen when Luma Health makes updates. When an update happens,...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I got a chance to meet with Luma Health at their staff meeting and go over some of the things we...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

When Luma Health makes updates, we don’t always know what is going to happen. Then updates often...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Check-in functionality could really drive us to stay with Luma Health, and it could drive other...

Oct 2020
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Analyst/Coordinator

Lessons Learned

All the preregistration- and telehealth-related things have got to be Luma Health’s focus if Luma...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Luma Health has shared a development road map with us. They send out information and updates in...

Oct 2020
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COO

Functionality and Upgrades

The system is straightforward and easy to use. We were happy enough with it when we first chose it....

Oct 2020
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COO

Other Observations & Comments

We have another product for verifying patient insurance and checking patients in. That system and...

Oct 2020
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COO

Functionality and Upgrades

We are happy with Luma Health. The system does a great job of reaching out to patients and reminding...

Oct 2020
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COO

Service and Support

We relied on the system to make some changes in order to contact patients. Luma Health is the vendor...

Oct 2020
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COO

Functionality and Upgrades

The product is probably one of the best IT software solutions that we have had. It is not perfect,...

Sep 2020
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COO

ROI / Cost (care and feeding)

I would absolutely buy the system again. It paid for itself very early on just because of Luma...

Sep 2020
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COO

Relationship

So far, Luma Health has been able to keep their promises, and that is one of the reasons why we like...

Sep 2020
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COO

ROI / Cost (care and feeding)

Luma Health’s pricing is amazing. I have no idea how Luma Health does it, but we started off with a...

Sep 2020
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CIO

Service and Support

The system is very simple to use, and the vendor has been great this year with everything that has...

Sep 2020
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CIO

Future Outlook

The product is absolutely part of our long-term plans. The system has definitely helped us with...

Sep 2020
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CIO

Implementation and Training

Luma Health’s training seems to be pretty easy. We just have to call the vendor and schedule the training....

Sep 2020
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Manager

Functionality and Upgrades

Luma Health saved me a lot of time during the COVID-19 pandemic. When the COVID-19 crisis really...

Aug 2020
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Manager

Relationship

I have been very satisfied with the product quality. Unless they completely fall off the grid, I am...

Aug 2020
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Manager

Other Observations & Comments

We used another vendor in the past, and that vendor was primarily taking appointment files from our...

Jun 2020
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Manager

Win/Loss - Why they were selected (by current clients)

I was looking for the ability to do appointment reminders in different ways, such as texts, emails,...

Jun 2020
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Manager

Functionality and Upgrades

Luma Health sends outreach text messages and phone calls to our referred patients to try to get them...

Jun 2020
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Manager

Functionality and Upgrades

If we have inclement weather, we use Luma Health’s solution to broadcast messages to anybody that is...

Jun 2020
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Manager

Sales and Contracting

In my experience, Luma Health has not nickel-and-dimed. I am also a seasoned provider, so I tend to...

Jun 2020
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Manager

Relationship

I have had a lot of interaction with the executives. We use so much of the platform that they are...

Jun 2020
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Manager

Functionality and Upgrades

The product isn’t as seamless as the vendor says it is, but it definitely works. The overall quality...

May 2020
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Manager

ROI / Cost (care and feeding)

One of the most tangible outcomes that Luma Health provides is the time the front desk people save....

May 2020
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Manager

Functionality and Upgrades

If the vendor adds more features for practices, then my satisfaction will improve. The vendor has a...

May 2020
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Manager

Functionality and Upgrades

The display is pretty smart. The design and layout are really good. The referral section is well...

May 2020
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Manager

ROI / Cost (care and feeding)

It would be nice to have a function to incorporate temporary staff members. We have to pay for each...

May 2020
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Manager

Functionality and Upgrades

We turned Luma Health's solution off because they were calling and confirming and then calling and...

May 2020
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Manager

Technology

Luma Health's system is not versatile or flexible. Every time we call and ask for an upgrade or a...

May 2020
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Manager

Service and Support

Luma Health hasn't changed anything, and we haven’t had any ongoing training. If Luma Health is...

May 2020
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