Luma Health (Mostly Ambulatory) Comments

 
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User Commentary

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COO

Functionality and Upgrades

The product is probably one of the best IT software solutions that we have had. It is not perfect,...

Sep 2020
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COO

ROI / Cost (care and feeding)

I would absolutely buy the system again. It paid for itself very early on just because of Luma...

Sep 2020
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COO

Relationship

So far, Luma Health has been able to keep their promises, and that is one of the reasons why we like...

Sep 2020
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COO

ROI / Cost (care and feeding)

Luma Health’s pricing is amazing. I have no idea how Luma Health does it, but we started off with a...

Sep 2020
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CIO

Service and Support

The system is very simple to use, and the vendor has been great this year with everything that has...

Sep 2020
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CIO

Future Outlook

The product is absolutely part of our long-term plans. The system has definitely helped us with...

Sep 2020
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CIO

Implementation and Training

Luma Health’s training seems to be pretty easy. We just have to call the vendor and schedule the training....

Sep 2020
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Manager

Functionality and Upgrades

Luma Health saved me a lot of time during the COVID-19 pandemic. When the COVID-19 crisis really...

Aug 2020
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Manager

Relationship

I have been very satisfied with the product quality. Unless they completely fall off the grid, I am...

Aug 2020
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Manager

Other Observations & Comments

We used another vendor in the past, and that vendor was primarily taking appointment files from our...

Jun 2020
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

I was looking for the ability to do appointment reminders in different ways, such as texts, emails,...

Jun 2020
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Manager

Functionality and Upgrades

Luma Health sends outreach text messages and phone calls to our referred patients to try to get them...

Jun 2020
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Manager

Functionality and Upgrades

If we have inclement weather, we use Luma Health’s solution to broadcast messages to anybody that is...

Jun 2020
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Manager

Sales and Contracting

In my experience, Luma Health has not nickel-and-dimed. I am also a seasoned provider, so I tend to...

Jun 2020
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Manager

Relationship

I have had a lot of interaction with the executives. We use so much of the platform that they are...

Jun 2020
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Manager

Functionality and Upgrades

The product isn’t as seamless as the vendor says it is, but it definitely works. The overall quality...

May 2020
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Manager

ROI / Cost (care and feeding)

One of the most tangible outcomes that Luma Health provides is the time the front desk people save....

May 2020
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Manager

Functionality and Upgrades

If the vendor adds more features for practices, then my satisfaction will improve. The vendor has a...

May 2020
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Manager

Functionality and Upgrades

The display is pretty smart. The design and layout are really good. The referral section is well...

May 2020
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Manager

ROI / Cost (care and feeding)

It would be nice to have a function to incorporate temporary staff members. We have to pay for each...

May 2020
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Manager

Functionality and Upgrades

We turned Luma Health's solution off because they were calling and confirming and then calling and...

May 2020
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Manager

Technology

Luma Health's system is not versatile or flexible. Every time we call and ask for an upgrade or a...

May 2020
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Manager

Service and Support

Luma Health hasn't changed anything, and we haven’t had any ongoing training. If Luma Health is...

May 2020
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Director

Functionality and Upgrades

The product is used to schedule appointments with patients and send out appointment reminders. The...

May 2020
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Director

Interfacing and Integration

One of the biggest strengths of the Luma Health product is the integration with our EMR. We don't...

May 2020
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Director

Functionality and Upgrades

I would like to have two-way communication with patients. I want functionality from Luma Health that...

May 2020
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Manager

Relationship

The customer service with Luma Health is great. We get great responses and follow-up from the...

May 2020
 Helpful

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Manager

Other Observations & Comments

The functionality is there, but it needs to be polished. Luma Health's system is newer, so...

May 2020
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Manager

Functionality and Upgrades

Luma Health hasn't fulfilled all of their initial promises. They haven't been able to deliver on our...

May 2020
 Helpful

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Manager

Lessons Learned

Considering everything, there are things that Luma Health does really well. Ease of use is actually...

May 2020
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Manager

Other Observations & Comments

We haven’t needed a ton of support from Luma Health throughout the COVID-19 crisis. We have figured...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Luma Health releases a lot of updates; however, they are not things that we need.

May 2020
 Helpful

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Manager

Sales and Contracting

The CEO came out to get an idea of what we were needing when we contacted Luma Health. He met with...

May 2020
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Manager

Technology

Luma Health has some really cool technology to get people through the door that doesn’t require...

May 2020
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Manager

Interfacing and Integration

The integration is really in depth and very time consuming. I had an FTE assigned to the rollout for...

May 2020
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Manager

Functionality and Upgrades

Luma Health has been able to make changes for us very quickly, like with outgoing messages to our...

May 2020
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Manager

Relationship

Whatever we need done by Luma Health is done right away. There is no waiting around; they always...

May 2020
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Manager

Functionality and Upgrades

I think my organization would buy the system again. If the decision were up to me, I would purchase...

May 2020
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Manager

Functionality and Upgrades

To sell the product, I talk about the ease of use and the ability to use it to contact our new...

May 2020
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Manager

Other Observations & Comments

When a patient calls to schedule, we do have to manually go back in and close out the referral....

May 2020
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Manager

Functionality and Upgrades

If I need to contact a patient, I just log in, start typing the person’s name or date of birth, and...

May 2020
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Manager

ROI / Cost (care and feeding)

Luma Health has a flat fee based on how many doctors an organization has, so I don't think there are...

May 2020
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Manager

Future Outlook

I wouldn't recommend Luma Health to a peer or friend. I have been trying to get out of the contract...

May 2020
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Manager

Relationship

Luma Health is terrible. There are a couple of nice people that we can talk to, but those people...

May 2020
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Manager

Relationship

Luma Health doesn't listen. We can't take that anymore. When we explain something to them, they...

May 2020
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Manager

Relationship

I thought Luma Health would contact us and say that they want to understand why we are so unhappy. I...

May 2020
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Manager

Functionality and Upgrades

We didn't go into our relationship with Luma Health blind. We explained our patients to the vendor...

May 2020
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CEO/President

Relationship

I have interacted with Luma Health's executives, but I haven't really needed to get involved with...

Feb 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The Luma Health system has definitely driven tangible outcomes for us. It has filled holes in the...

Feb 2020
 Helpful

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CEO/President

Lessons Learned

Within our EMR, we can communicate securely with our patients through our patient portal. The...

Feb 2020
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CEO/President

Functionality and Upgrades

The product makes things simple for patients. Patients don’t have to remember a lot of information....

Feb 2020
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CEO/President

Functionality and Upgrades

Overall, I love the product. Choosing it was one of the best technological decisions I made in the...

Feb 2020
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CEO/President

Functionality and Upgrades

One big thing that I like about Luma Health is a smart waitlist. That is helpful because we have...

Feb 2020
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CEO/President

Future Outlook

We are exploring the forms we send to patients with the Luma Health system. Once the patient...

Feb 2020
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CEO/President

Service and Support

I talk to Luma Health at least once a week, if not more frequently. Whether I have questions or...

Feb 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Luma Health is up front about their pricing, and we aren't nickel-and-dimed.

Feb 2020
 Helpful

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CEO/President

Future Outlook

The Luma Health system integrates fully with the schedule and patient demographics. That is...

Feb 2020
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Manager

Functionality and Upgrades

Our overall experience with the vendor has been great. The process was a bit bumpy at the beginning....

Dec 2019
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Manager

ROI / Cost (care and feeding)

The solution really is a lifesaver. It allows us to ensure that we don't forget about patients and...

Dec 2019
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Manager

Lessons Learned

Moving to the Luma Health system has been a bit of an adjustment for our patients, especially our...

Dec 2019
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Manager

Technology

Our Spanish-speaking patients will sometimes answer back with a yes or a no. But we wish there were...

Dec 2019
 Helpful

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Manager

Service and Support

With us being as busy as we are, consistent service is extremely important for us and our customers....

Dec 2019
 Helpful

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COO

Service and Support

If I had to sum up our experience in a phrase, I would say that Luma Health has overpromised and...

Dec 2019
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COO

Service and Support

One of the overriding benefits of Luma Health is that they offer 7 or 8 different components or...

Dec 2019
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COO

Service and Support

We became increasingly frustrated with the lack of understanding that Luma Health seemed to have...

Dec 2019
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COO

Service and Support

Luma Health did a good job of integrating one module and training us. Going forward, the use of the...

Dec 2019
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COO

Interfacing and Integration

The integration took longer than it probably should have, but it was finally implemented. Aside from...

Dec 2019
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COO

ROI / Cost (care and feeding)

Our ongoing frustration with Luma Health is about the cost of the platform. The cost is considerably...

Dec 2019
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COO

Interfacing and Integration

Integration is important these days because consumers are obviously looking online, and...

Dec 2019
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COO

Other Observations & Comments

Whether I recommend the product depends upon how things shake out. The jury is still out.

Dec 2019
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Director

Future Outlook

I am very happy with the product. I really appreciate Luma Health's willingness to change for their...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We love the online scheduling piece. Luma Health has done a really good job of fixing that based on...

Dec 2019
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Director

Service and Support

Luma Health's customer service is fantastic, but it sometimes takes a bit of time to troubleshoot...

Dec 2019
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Director

Other Observations & Comments

There are a lot of things Luma Health could come up with and integrate in their software that would...

Dec 2019
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Director

Implementation and Training

We didn't have any issues with our implementation. The process was very fast. For the training, we...

Dec 2019
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Director

Functionality and Upgrades

Luma Health is great. They constantly make updates that offer new things. We haven't had any issues...

Dec 2019
 Helpful

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Director

Implementation and Training

The initial training from Luma Health was great, but everyone got trained at the same time over the...

Dec 2019
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Director

Service and Support

Luma Health isn't really proactive. Recently, they came out with an update that offers a self-help...

Dec 2019
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Director

ROI / Cost (care and feeding)

Luma Health's product is great. We have no issues with it. The system has changed everything within...

Dec 2019
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Director

Interfacing and Integration

The product integrates really well with our EHR, so a lot of things automatically flow back and...

Dec 2019
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Director

Interfacing and Integration

With online scheduling and with the waiting list from Luma Health, the availabilities that are shown...

Dec 2019
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Director

Functionality and Upgrades

For a typical user who is not as familiar with technology or for someone looking at the system for...

Dec 2019
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Director

Relationship

Luma Health recently expanded their workforce, so now we have to work with a couple of people...

Dec 2019
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Director

Relationship

We have not really needed the executives of Luma Health for a lot of things. I have talked to them,...

Dec 2019
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Director

ROI / Cost (care and feeding)

Our goal was to have more people schedule appointments online and fewer people schedule over the...

Dec 2019
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Director

Service and Support

Luma Health does have helpful articles and blogs, so if we have a question about something specific,...

Dec 2019