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Luma Health Commentary
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Steve VanWagenen
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User Commentary

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Manager

Operations

Our implementation of Luma Health's system took a little extra time. We went through all of the...

Jan 2026
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Manager

Culture, Value

Luma Health is fair and transparent. They disclose costs up front, and we pay annually. The vendor...

Jan 2026
||
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Manager

Product, Value

I would like Luma Health to improve our payment integration. When a patient makes a payment in Luma...

Jan 2026
||
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Manager

Product

Our last vendor's forms didn't really work for us. With Luma Health, we have a lot more flexibility....

Jan 2026
||
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Manager

Product

The self-scheduling we are doing works well in Luma Health's system. There are also telehealth...

Jan 2026
||
(0)
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Manager

Relationship, Operations

Luma Health's customer service is miles ahead. We have only really had issues on the financial side,...

Jan 2026
||
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Manager

Value

Luma Health's product is strong when it comes to registration, and it has been very helpful for us....

Jan 2026
||
(0)
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Manager

Product

Overall, Luma Health is innovative and great to work with. They are quick to respond to most...

Dec 2025
||
(0)
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Director

Relationship, Product

There could be a little more to the system's reports. We would like Luma Health to provide a bit...

Dec 2025
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(0)
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Director

Loyalty

Luma Health's solution is not part of our long-term plans. The market has just caught up with them....

Nov 2025
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Director

Relationship

Keeping development timelines is just not Luma Health’s strength. When it comes to solving problems,...

Nov 2025
||
(0)
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Director

Relationship, Operations

What we have implemented with Luma Health has been effective. They have tried very hard to work with...

Nov 2025
||
(0)
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Director

Loyalty

One of the reasons we selected Luma Health at the very beginning was because we liked their...

Nov 2025
||
(0)
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Director

Relationship

Luma Health’s executive team has beaten the streets. We have a rapport with some of the higher-ups,...

Nov 2025
||
(0)
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VP/Other Executive

Operations

Luma Health could have supported us during the implementation more with some project planning. We...

Sep 2025
||
(0)
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VP/Other Executive

Relationship

Luma Health is good at support. Their integration has gotten a little better. Luma Health added a...

Sep 2025
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(0)
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VP/Other Executive

Product, Value

Luma Health is trying to add in a lot more functionality, but we just don't necessarily utilize all...

Sep 2025
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(0)
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VP/Other Executive

Product, Value

I spend a lot of money. For online scheduling, Luma Health is missing a close-the-loop option. If a...

Sep 2025
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(0)
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VP/Other Executive

Product

With Luma Health, there is still a lag with online appointment scheduling. There can be hiccups with...

Sep 2025
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(0)
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VP/Other Executive

Culture, Operations

I would recommend Luma Health. I would walk people through the products we have and what works with...

Sep 2025
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(0)
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VP/Other Executive

Product

One thing that Luma Health may overpromise is that the tools they have can write back correctly into...

Sep 2025
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(0)
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Director

Loyalty

In terms of Luma Health delivering new technology, I haven't been impressed. Luma Health is...

Sep 2025
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(0)
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Director

Relationship, Operations

Luma Health has had some staff turnover. That has been frustrating. I thought we had worked through...

Sep 2025
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(0)
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Director

Operations, Product

The system isn't as easy to use as we had hoped. Luma Health has had plenty of time to make some changes....

Sep 2025
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(0)
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Director

Relationship

Something I really like about Luma Health is how willing they are to support our integration goals....

Sep 2025
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(0)
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Director

Operations

Luma Health is good about offering training. If we need something, they will create videos for...

Sep 2025
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(0)
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CEO/President

Relationship

Luma Health has been very proactive over the years in bringing new features to the product that we...

Sep 2025
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(0)
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Manager

Relationship

Luma Health's tool has been a useful solution for handling patient communication, but we are...

Jul 2025
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(0)
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Director

Product

Overall, the system's ease of use is great. We have heard users say that Luma Health's system makes...

Jul 2025
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(0)
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Director

Loyalty, Operations

With the Luma Health product, users have to be really thoughtful and intentional in their...

Jul 2025
||
(0)
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Director

Relationship

Luma Health is a very good partner, and they are willing to work with us to develop any new features...

Jul 2025
||
(0)
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Director

Operations

Our training for Luma Health came with our implementation, but Luma Health also offered training on...

Jul 2025
||
(0)
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Director

Product, Value

The first outcome we received from the system was definitely patient satisfaction. We send a lot of...

Jul 2025
||
(0)
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Director

Product

One detriment that comes up pretty consistently in Luma Health's system is that even though we have...

Jul 2025
||
(0)
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Director

Product, Value

Luma Health's system has a pretty seamless integration into our EHR. The user interface allows us to...

Jul 2025
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(0)
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Director

Relationship

We have a direct relationship with Luma Health's executive team, and we meet with that team fairly...

Jul 2025
||
(0)
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CFO

Operations

Luma Health has a different menu of services that they offer. The initial implementation of Luma...

Jul 2025
||
(0)
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Director

Loyalty, Value

We have been live with Luma Health for years. The system is web based and the most updated version....

Jul 2025
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(0)
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Director

Relationship, Operations

The vendor works tirelessly until we go live. There can sometimes be a lot of start and stop...

Jul 2025
||
(0)
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Director

Relationship, Product

As I use it today, the solution offers everything we need to achieve our current goals and outcomes....

Jul 2025
||
(0)
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Director

Operations

The vendor supports us in all the go-lives and updates. As far as training and best workflow cases...

Jul 2025
||
(0)
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Director

Relationship

We have a dedicated customer support person we meet with regularly on whatever cadence we like. We...

Jul 2025
||
(0)
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Director

Relationship

We get a customer support manager who stays with us and meets with us on a regular cadence. I would...

Jul 2025
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(0)
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Director

Loyalty, Value

Our forecasted satisfaction will be high. We continue to implement different products that the...

Jul 2025
||
(0)
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Director

Relationship

For the few years that we have been using the system, I can probably count on one hand how many...

Jul 2025
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(0)
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Director

Relationship

The vendor's executive involvement deserves a high score. They definitely deliver on their outcomes....

Jul 2025
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(0)
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Director

Relationship

The quality of online phone and web support deserves a high score. The support team is always super...

Jul 2025
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(0)
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Director

Product

The biggest thing we want is more bidirectional feedback from Luma Health into our EHR, whether that...

Jul 2025
||
(0)
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Director

Relationship, Product

I would say as far as stability, reliability, and responsiveness go, the vendor deserves a high...

Jul 2025
||
(0)
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Director

Relationship

Luma Health is a great company to work with. They are very responsive.

Jun 2025
||
(0)
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Manager

Culture, Relationship, Operations

Our client service manager and product builder are fantastic, responsive, and actionable; however,...

Jun 2025
||
(0)
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Director

Loyalty, Relationship, Product

Our affiliate has a relationship with another vendor for appointment reminders, and that vendor's...

Jun 2025
||
(0)
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Director

Loyalty, Relationship

Overall, I have been very happy with Luma Health's platform. It is very easy to use with the...

Jun 2025
||
(0)
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 or  to see details.

Director

Product

I wish the system's back-end message-template functionality, where we set up the verbiage and insert...

Jun 2025
||
(0)
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Director

Product, Value

We have achieved a couple of different outcomes using Luma Health's solution. It is very helpful for...

Jun 2025
||
(0)
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Director

Operations

I can connect with Luma Health’s leaders. They are very responsive, and their training is very...

Jun 2025
||
(0)
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 or  to see details.

Director

Relationship

We have had some challenges in the past with timeliness as it relates to Luma Health’s service...

Jun 2025
||
(0)
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Director

Product

Integrating Luma Health's system into our Epic environment is seamless for us, and it is easy for us...

Jun 2025
||
(0)
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Director

Loyalty, Product

There are probably some opportunities in Luma Health's system to further streamline the product from...

Jun 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Some things are good and others aren't with the implementation. It just depends on the product line...

May 2025
||
(0)
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Analyst/Coordinator

Relationship

Luma Health’s support is phenomenal, but our engagement with the people at Luma Health is hit or...

May 2025
||
(0)
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Analyst/Coordinator

Product, Value

Luma Health recently did their UI, and it is pretty good. There are certain things their system...

May 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I don't sense as strong a vision from Luma Health as we felt there was a few years ago. Back then,...

May 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

The reduction in no-show rates and the ability to have a reliable way to reach patients other than...

May 2025
||
(0)
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Analyst/Coordinator

Culture, Loyalty

I'm excited about what AI can do in this space; I just don't have a high degree of confidence in the...

May 2025
||
(0)
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Analyst/Coordinator

Product

Luma Health could have a better audit trail coming from the texting platform so that we can run down...

May 2025
||
(0)
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Analyst/Coordinator

Culture, Loyalty

We are really vetting alternatives to Luma Health right now because they have really failed to work...

May 2025
||
(0)
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 or  to see details.

Manager

Loyalty

Luma Health is not part of our long-term plans. Their product is fine, but our EMR vendor came out...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Luma Health’s training could have been more thorough. Not a lot of end users touch the Luma Health...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

If somebody was not heavily invested in their EMR vendor, then Luma Health's system would be fine. I...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Luma Health worked very closely with us on the implementation. Anytime we propose an idea to Luma...

May 2025
||
(0)
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VP/Other Executive

Loyalty

We are adding the LumaPay module to Luma Health's system. We have to pay something extra for that,...

May 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product, Value

We are not able to integrate Luma Health's system, so we have to do some extra work, but the system...

May 2025
||
(0)
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VP/Other Executive

Loyalty

Luma Health relieves our pain points for sure. Our patients love it. Luma Health's system is really...

May 2025
||
(0)
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CEO/President

Operations, Product

Luma Health is usable but inconsistent. It sends appointment times to patients, who then confirm or...

Apr 2025
||
(0)
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CEO/President

Culture

Luma is more interested in revising a contract than fixing a problem. We spend more time on the...

Apr 2025
||
(0)
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CEO/President

Value

Luma Health charges considerably more than vendors who do a similar thing in the same market area....

Apr 2025
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

Luma Health tries to support our integration goals; they just don’t succeed at it. I just want them...

Apr 2025
||
(0)
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CEO/President

Loyalty, Relationship

When we first looked at Luma Health, they had these use cases of things they said they could do. I...

Apr 2025
||
(0)
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CEO/President

Culture

Luma Health has nice people, and I like them. The product is terrible. We pay Luma Health a bunch of...

Apr 2025
||
(0)
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CEO/President

Culture, Loyalty

Luma Health was going to take over and replace a lot of components for us, and when they got into...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Luma Health has good support. We have a good account manager, and I am generally happy. They are...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Being proactive would be Luma Health coming to us when they see a problem, and that happens very...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are not many products that integrate with our EHR, but we have figured it out with Luma Health...

Apr 2025
||
(0)
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Analyst/Coordinator

Value

Luma Health is a little too expensive. I would recommend the tool for somebody in our exact...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Luma Health oversells the product a little. The product is a critical part of our infrastructure,...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

I am extremely satisfied with Luma Health’s ease of use for patients. There is room for improvement...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

The Luma Health product is very reliable compared to other vendors, so we don’t have to go to Luma...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

Luma Health has done really great at taking the time to listen to what we are looking for, what our...

Apr 2025
||
(0)
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 or  to see details.

Director

Value

One issue we have with Luma Health is that it is an expensive product to have. The vendor charges...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty

There is nothing that we plan on using when it comes to Luma Health’s future offerings. They have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I'm having an issue with something that we just took on from Luma Health. We were told it would work...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was no initial training for Luma Health, so we didn't know all the functionality of it. It...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are instances where we have some trouble with getting responses from Luma Health. It is not...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don’t think there is anything that Luma Health can do to improve their texting capabilities. Luma...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are moving away from Luma Health because we have another portal that is up and running, and it...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the most part, Luma Health is pretty easy to maneuver, and it is very helpful. Luma Health has a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Luma Health must enhance their reporting and make it more hierarchical. It isn't as useful as it...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

When it comes to Luma Health's road map, we are excited that they have some products for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Luma Health is a great vendor with a great product. When we got their system a few years ago, they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

With Luma Health's system, more templates would be helpful, including industry templates. Proper...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

With Luma Health's system, we have achieved enhanced patient engagement and better insight into the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I have kind of tuned Luma Health out when they talk about other products because I don't feel like...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We are still trying to pin down exactly what the pain points are with the solution, but we do feel...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The capabilities in the solution that have had the most meaningful impact have been the text...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

There are some items, like recalls, that Luma Health said their product could do, but I question...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Every time we talk to Luma Health about a problem we are seeing, they seem to just tell us about...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would recommend Luma Health, and if given the choice in the same circumstance, I would probably...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We don't really use Luma Health for measurable outcomes. It is mainly used to communicate...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Luma Health was good for what we used it for, but it just didn't have enough of what we needed. Luma...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

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