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Luma Health (Mostly Ambulatory) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Luma Health provides great service and a great product. That hasn't really changed during the...
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Manager
I don't know whether we are on the current version of the system. The system is constantly updating...
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Manager
I like the wide scope of services that the vendor offers. I like the responsiveness of the support...
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Manager
It is a little difficult to train every level of front desk staff on how to use the system,...
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Manager
Our relationship with the vendor is good. I talk to a couple of different people at Luma Health....
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Manager
Once, there was a report that Luma Health tried to give us, and they had inaccurate information...
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Manager
We primarily use Luma Health for referrals. We don’t have a referral coordinator that can contact...
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Manager
Sometimes we have random flukes when patients don’t get their messages. That doesn’t happen often....
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Manager
Luma Health's system has integrated really well with our EMR. We haven’t had any issues. Text...
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Manager
For all of the work that Luma Health's solution is able to do for us, it more than pays for itself....
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COO
There isn't a lot of training. The vendor gives us self-training, and we get enough to do what we...
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COO
When we place calls, the support people respond. We mostly get resolutions for our issues, but there...
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COO
Luma Health isn't charging us for every little thing. We receive the services we expect to receive...
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COO
The patients aren't adopting the product in the way that Luma Health and our facility thought they...
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COO
We had high expectations that Luma Health would have more data integration between their system and...
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COO
Most of the applications that I run across work really well in a small office with a single doctor....
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COO
The product hasn't lived up to our expectations. That isn't to say that it is a bad product. We...
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COO
We have a discounted rate based on our number of users. When the new contract rolled in, the...
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COO
We are trying to add some features to our package to get the self-scheduling piece to work more...
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Director
There was a misunderstanding regarding what the system's capabilities were, and then there were...
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Director
The user interface itself is pretty straightforward. However, if we don’t have some experience using...
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Director
The vendor didn’t give much training. We were shown how to use the system, but the majority of the...
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Director
The solution does what I ask for; it sends out patient reminders. As long as it does that job, I am...
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Manager
The product is great. The telehealth functionality is a great feature.
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Manager
The interoperability is always an issue with Luma Health. The system could be great, but we aren't...
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Director
Luma Health could improve their staff availability with the time differences across the country. The...
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Director
Luma Health's ability to turn around solutions and create products is great. The vendor turned...
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Director
Luma Health could improve the design of their product's forms. I am sure that if they had more time,...
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Director
The implementation of the Luma Health product is always pretty easy. We recently had a few issues...
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Director
Luma Health is a very patient-centric company and works hard to align their incentives and outcomes...
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Director
Luma Health's technology stack is relatively modern but not imperfect. We have definitely hit some...
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Director
Implementing the Luma Health product has taken a few more resources on our side than I had hoped...
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Director
Compared to other start-ups in the area of patient outreach, I don't think anyone has a more mature...
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Director
We are satisfied with the way the vendor has supported us during the COVID-19 crisis. We asked them...
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Director
When we first started working with Luma Health, there were some details we didn't know. We had to...
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Director
The product is fine. We really don't have any issues with it. It is easy to edit patient...
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Director
The broadcasts save us a lot of man-hours. That is my favorite part of the system. The system...
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Director
We always call the vendor when there is an issue; they never call us. But we have had some contact...
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VP/Other Executive
We have had a really great experience with Luma Health. The system is good about supporting our...
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VP/Other Executive
Our patients love the tool. It works for all ages of patients. The solution has made an amazing...
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VP/Other Executive
The system does meet all of our functionality needs, and we aren't using every single feature. One...
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VP/Other Executive
I like the fact that we can pick and choose. One of the things we haven’t set up yet is a waitlist....
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VP/Other Executive
The vendor has had some issues with ongoing support. I don’t know what their technical issue is, but...
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VP/Other Executive
The system has successfully driven tangible outcomes. Our doctors are ecstatic, and I am a major...
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Manager
During COVID-19, we needed to send out blasts to scheduled patients, and that wasn't always easy. I...
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Director
Luma Health is delivering new technology that meets our needs. They stay ahead of us. The support is...
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Director
I have already recommended Luma Health to others. The system is a great interactive tool. It drives...
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Director
We had primarily been focused on the referral business rather than on traditional digital marketing....
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Director
Luma Health's system is able to generate reviews for us. That ability has been a huge value, but it...
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Director
Luma Health was very good with the start-up process. We had to get everything up and running, and...
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Director
I haven't seen any nickel-and-diming from Luma Health. There is just a flat fee. The value of the...
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Director
We had web-based, interactive training from Luma Health as a sort of run-through. We did a number of...
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Director
We haven't had any problems with the integration or interoperability. We had one challenge...
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Director
Most of Luma Health's training and resources are on their website. I often email the vendor about...
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Director
Luma Health sent us emails during the COVID-19 crisis, but we didn't need to take advantage of any...
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Director
The biggest value proposition of Luma Health is the overall flexibility of the software. The system...
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Director
The system works great. It has done everything we expected it to. We are still just getting up and...
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Director
We have few to no complaints about the system. Some of the complaints are on us because of what we...
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Manager
Luma Health has always been extremely helpful. We implemented their new telehealth program during...
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Manager
Luma Health was very punctual and helpful during our implementation. This solution's integration...
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Manager
The vendor is timely in letting us know about upgrades. They also provide an asset to help us with...
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Director
We only received training from Luma Health when we first got the product. The vendor has a help...
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Director
Luma Health isn't proactive at all. They offer to introduce new features, but sometimes we find...
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Director
This solution has really transformed our practice and workflow. It allows us to get more patients...
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COO
It is hard to answer whether or not Luma Health keeps all of their promises. They don't always keep...
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CISO
The software does a lot. I was originally attracted to the software for the referral piece. It was a...
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CISO
We were able to use the platform to let our patients know we were closed during the first two weeks...
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CISO
Luma Health regularly distributes new offerings. But their support could be a little better. They do...
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CISO
The product is more affordable than any other product that I have used.
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COO
Luma Health meets our needs. They don't have everything, but they still have a lot of features.
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COO
We really like Luma Health's Smart Waitlist. This feature helps us automatically fill cancellations....
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Analyst/Coordinator
I have been very satisfied with Luma Health's resolutions to issues that are brought to their...
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Manager
Luma Health's support team members are very good. They will either call me back or answer me through...
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Manager
The vendor's executives are very proactive and helpful. They work with us in just about every way...
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Analyst/Coordinator
Luma Health has done a lot to build out our telehealth support, free check-ins, patient intake, and...
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Analyst/Coordinator
Everything in the system is buggy. That may have to do with the way we use it, but the system is...
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Analyst/Coordinator
Luma Health has been good but slow about keeping their promises. Technology takes time.
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Analyst/Coordinator
Luma Health does avoid charging for every little thing, and the system is pretty easy to use. Luma...
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Analyst/Coordinator
We often don’t know what is going to happen when Luma Health makes updates. When an update happens,...
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Analyst/Coordinator
I got a chance to meet with Luma Health at their staff meeting and go over some of the things we...
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Analyst/Coordinator
When Luma Health makes updates, we don’t always know what is going to happen. Then updates often...
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Analyst/Coordinator
Check-in functionality could really drive us to stay with Luma Health, and it could drive other...
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Analyst/Coordinator
All the preregistration- and telehealth-related things have got to be Luma Health’s focus if Luma...
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Analyst/Coordinator
Luma Health has shared a development road map with us. They send out information and updates in...
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COO
The system is straightforward and easy to use. We were happy enough with it when we first chose it....
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COO
We have another product for verifying patient insurance and checking patients in. That system and...
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COO
We are happy with Luma Health. The system does a great job of reaching out to patients and reminding...
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COO
We relied on the system to make some changes in order to contact patients. Luma Health is the vendor...
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COO
The product is probably one of the best IT software solutions that we have had. It is not perfect,...
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COO
I would absolutely buy the system again. It paid for itself very early on just because of Luma...
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COO
So far, Luma Health has been able to keep their promises, and that is one of the reasons why we like...
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COO
Luma Health’s pricing is amazing. I have no idea how Luma Health does it, but we started off with a...
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CIO
The system is very simple to use, and the vendor has been great this year with everything that has...
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CIO
The product is absolutely part of our long-term plans. The system has definitely helped us with...
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CIO
Luma Health’s training seems to be pretty easy. We just have to call the vendor and schedule the training....
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Manager
Luma Health saved me a lot of time during the COVID-19 pandemic. When the COVID-19 crisis really...
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Manager
I have been very satisfied with the product quality. Unless they completely fall off the grid, I am...
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Manager
We used another vendor in the past, and that vendor was primarily taking appointment files from our...
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Manager
I was looking for the ability to do appointment reminders in different ways, such as texts, emails,...
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Manager
Luma Health sends outreach text messages and phone calls to our referred patients to try to get them...
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Manager
If we have inclement weather, we use Luma Health’s solution to broadcast messages to anybody that is...
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Manager
In my experience, Luma Health has not nickel-and-dimed. I am also a seasoned provider, so I tend to...
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Manager
I have had a lot of interaction with the executives. We use so much of the platform that they are...
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Manager
The product isn’t as seamless as the vendor says it is, but it definitely works. The overall quality...
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Manager
One of the most tangible outcomes that Luma Health provides is the time the front desk people save....
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Manager
If the vendor adds more features for practices, then my satisfaction will improve. The vendor has a...
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Manager
The display is pretty smart. The design and layout are really good. The referral section is well...
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Manager
It would be nice to have a function to incorporate temporary staff members. We have to pay for each...
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Manager
We turned Luma Health's solution off because they were calling and confirming and then calling and...
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Manager
Luma Health's system is not versatile or flexible. Every time we call and ask for an upgrade or a...
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Manager
Luma Health hasn't changed anything, and we haven’t had any ongoing training. If Luma Health is...
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Director
The product is used to schedule appointments with patients and send out appointment reminders. The...
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Director
One of the biggest strengths of the Luma Health product is the integration with our EMR. We don't...
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Director
I would like to have two-way communication with patients. I want functionality from Luma Health that...
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Manager
The customer service with Luma Health is great. We get great responses and follow-up from the...
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Manager
The functionality is there, but it needs to be polished. Luma Health's system is newer, so...
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Manager
Luma Health hasn't fulfilled all of their initial promises. They haven't been able to deliver on our...
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Manager
Considering everything, there are things that Luma Health does really well. Ease of use is actually...
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Manager
We haven’t needed a ton of support from Luma Health throughout the COVID-19 crisis. We have figured...
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Manager
Luma Health releases a lot of updates; however, they are not things that we need.
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Manager
The CEO came out to get an idea of what we were needing when we contacted Luma Health. He met with...
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Manager
Luma Health has some really cool technology to get people through the door that doesn’t require...
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Manager
The integration is really in depth and very time consuming. I had an FTE assigned to the rollout for...
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Manager
Luma Health has been able to make changes for us very quickly, like with outgoing messages to our...
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Manager
Whatever we need done by Luma Health is done right away. There is no waiting around; they always...
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Manager
I think my organization would buy the system again. If the decision were up to me, I would purchase...
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Manager
To sell the product, I talk about the ease of use and the ability to use it to contact our new...
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Manager
When a patient calls to schedule, we do have to manually go back in and close out the referral....
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Manager
If I need to contact a patient, I just log in, start typing the person’s name or date of birth, and...
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Manager
Luma Health has a flat fee based on how many doctors an organization has, so I don't think there are...
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Manager
I wouldn't recommend Luma Health to a peer or friend. I have been trying to get out of the contract...
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Manager
Luma Health is terrible. There are a couple of nice people that we can talk to, but those people...
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Manager
Luma Health doesn't listen. We can't take that anymore. When we explain something to them, they...
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Manager
I thought Luma Health would contact us and say that they want to understand why we are so unhappy. I...
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Manager
We didn't go into our relationship with Luma Health blind. We explained our patients to the vendor...
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