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Luma Health (Mostly Ambulatory) Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
Luma Health is a very patient-centric company and works hard to align their incentives and outcomes...
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Director
Functionality and Upgrades
Luma Health's technology stack is relatively modern but not imperfect. We have definitely hit some...
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Director
Implementation and Training
Implementing the Luma Health product has taken a few more resources on our side than I had hoped...
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Director
Functionality and Upgrades
Compared to other start-ups in the area of patient outreach, I don't think anyone has a more mature...
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Director
Service and Support
We are satisfied with the way the vendor has supported us during the COVID-19 crisis. We asked them...
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Director
Lessons Learned
When we first started working with Luma Health, there were some details we didn't know. We had to...
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Director
Functionality and Upgrades
The product is fine. We really don't have any issues with it. It is easy to edit patient...
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Director
ROI / Cost (care and feeding)
The broadcasts save us a lot of man-hours. That is my favorite part of the system. The system...
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Director
Relationship
We always call the vendor when there is an issue; they never call us. But we have had some contact...
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VP/Other Executive
Interfacing and Integration
We have had a really great experience with Luma Health. The system is good about supporting our...
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VP/Other Executive
Functionality and Upgrades
Our patients love the tool. It works for all ages of patients. The solution has made an amazing...
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VP/Other Executive
Functionality and Upgrades
The system does meet all of our functionality needs, and we aren't using every single feature. One...
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VP/Other Executive
Functionality and Upgrades
I like the fact that we can pick and choose. One of the things we haven’t set up yet is a waitlist....
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VP/Other Executive
Service and Support
The vendor has had some issues with ongoing support. I don’t know what their technical issue is, but...
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VP/Other Executive
Functionality and Upgrades
The system has successfully driven tangible outcomes. Our doctors are ecstatic, and I am a major...
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Manager
Functionality and Upgrades
During COVID-19, we needed to send out blasts to scheduled patients, and that wasn't always easy. I...
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Director
Service and Support
Luma Health is delivering new technology that meets our needs. They stay ahead of us. The support is...
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Director
Future Outlook
I have already recommended Luma Health to others. The system is a great interactive tool. It drives...
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Director
ROI / Cost (care and feeding)
We had primarily been focused on the referral business rather than on traditional digital marketing....
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Director
ROI / Cost (care and feeding)
Luma Health's system is able to generate reviews for us. That ability has been a huge value, but it...
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Director
Implementation and Training
Luma Health was very good with the start-up process. We had to get everything up and running, and...
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Director
ROI / Cost (care and feeding)
I haven't seen any nickel-and-diming from Luma Health. There is just a flat fee. The value of the...
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Director
Implementation and Training
We had web-based, interactive training from Luma Health as a sort of run-through. We did a number of...
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Director
Interfacing and Integration
We haven't had any problems with the integration or interoperability. We had one challenge...
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Director
Implementation and Training
Most of Luma Health's training and resources are on their website. I often email the vendor about...
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Director
Service and Support
Luma Health sent us emails during the COVID-19 crisis, but we didn't need to take advantage of any...
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Director
Functionality and Upgrades
The biggest value proposition of Luma Health is the overall flexibility of the software. The system...
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Director
Functionality and Upgrades
The system works great. It has done everything we expected it to. We are still just getting up and...
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Director
Functionality and Upgrades
We have few to no complaints about the system. Some of the complaints are on us because of what we...
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Manager
Service and Support
Luma Health has always been extremely helpful. We implemented their new telehealth program during...
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Manager
Interfacing and Integration
Luma Health was very punctual and helpful during our implementation. This solution's integration...
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Manager
Functionality and Upgrades
The vendor is timely in letting us know about upgrades. They also provide an asset to help us with...
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Director
Other Observations & Comments
We only received training from Luma Health when we first got the product. The vendor has a help...
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Director
Functionality and Upgrades
Luma Health isn't proactive at all. They offer to introduce new features, but sometimes we find...
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Director
ROI / Cost (care and feeding)
This solution has really transformed our practice and workflow. It allows us to get more patients...
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COO
Relationship
It is hard to answer whether or not Luma Health keeps all of their promises. They don't always keep...
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CISO
Functionality and Upgrades
The software does a lot. I was originally attracted to the software for the referral piece. It was a...
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CISO
Functionality and Upgrades
We were able to use the platform to let our patients know we were closed during the first two weeks...
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CISO
Other Observations & Comments
Luma Health regularly distributes new offerings. But their support could be a little better. They do...
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CISO
ROI / Cost (care and feeding)
The product is more affordable than any other product that I have used.
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COO
Functionality and Upgrades
Luma Health meets our needs. They don't have everything, but they still have a lot of features.
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COO
Functionality and Upgrades
We really like Luma Health's Smart Waitlist. This feature helps us automatically fill cancellations....
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Analyst/Coordinator
Functionality and Upgrades
I have been very satisfied with Luma Health's resolutions to issues that are brought to their...
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Manager
Service and Support
Luma Health's support team members are very good. They will either call me back or answer me through...
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Manager
Relationship
The vendor's executives are very proactive and helpful. They work with us in just about every way...
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Analyst/Coordinator
Technology
Luma Health has done a lot to build out our telehealth support, free check-ins, patient intake, and...
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Analyst/Coordinator
Technology
Everything in the system is buggy. That may have to do with the way we use it, but the system is...
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Analyst/Coordinator
Lessons Learned
Luma Health has been good but slow about keeping their promises. Technology takes time.
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Analyst/Coordinator
Technology
Luma Health does avoid charging for every little thing, and the system is pretty easy to use. Luma...
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Analyst/Coordinator
Functionality and Upgrades
We often don’t know what is going to happen when Luma Health makes updates. When an update happens,...
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Analyst/Coordinator
Functionality and Upgrades
I got a chance to meet with Luma Health at their staff meeting and go over some of the things we...
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Analyst/Coordinator
Functionality and Upgrades
When Luma Health makes updates, we don’t always know what is going to happen. Then updates often...
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Analyst/Coordinator
Lessons Learned
Check-in functionality could really drive us to stay with Luma Health, and it could drive other...
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Analyst/Coordinator
Lessons Learned
All the preregistration- and telehealth-related things have got to be Luma Health’s focus if Luma...
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Analyst/Coordinator
Lessons Learned
Luma Health has shared a development road map with us. They send out information and updates in...
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COO
Functionality and Upgrades
The system is straightforward and easy to use. We were happy enough with it when we first chose it....
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COO
Other Observations & Comments
We have another product for verifying patient insurance and checking patients in. That system and...
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COO
Functionality and Upgrades
We are happy with Luma Health. The system does a great job of reaching out to patients and reminding...
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COO
Service and Support
We relied on the system to make some changes in order to contact patients. Luma Health is the vendor...
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COO
Functionality and Upgrades
The product is probably one of the best IT software solutions that we have had. It is not perfect,...
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COO
ROI / Cost (care and feeding)
I would absolutely buy the system again. It paid for itself very early on just because of Luma...
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COO
Relationship
So far, Luma Health has been able to keep their promises, and that is one of the reasons why we like...
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COO
ROI / Cost (care and feeding)
Luma Health’s pricing is amazing. I have no idea how Luma Health does it, but we started off with a...
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CIO
Service and Support
The system is very simple to use, and the vendor has been great this year with everything that has...
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CIO
Future Outlook
The product is absolutely part of our long-term plans. The system has definitely helped us with...
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CIO
Implementation and Training
Luma Health’s training seems to be pretty easy. We just have to call the vendor and schedule the training....
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Manager
Functionality and Upgrades
Luma Health saved me a lot of time during the COVID-19 pandemic. When the COVID-19 crisis really...
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Manager
Relationship
I have been very satisfied with the product quality. Unless they completely fall off the grid, I am...
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Manager
Other Observations & Comments
We used another vendor in the past, and that vendor was primarily taking appointment files from our...
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Manager
Win/Loss - Why they were selected (by current clients)
I was looking for the ability to do appointment reminders in different ways, such as texts, emails,...
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Manager
Functionality and Upgrades
Luma Health sends outreach text messages and phone calls to our referred patients to try to get them...
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Manager
Functionality and Upgrades
If we have inclement weather, we use Luma Health’s solution to broadcast messages to anybody that is...
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Manager
Sales and Contracting
In my experience, Luma Health has not nickel-and-dimed. I am also a seasoned provider, so I tend to...
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Manager
Relationship
I have had a lot of interaction with the executives. We use so much of the platform that they are...
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Manager
Functionality and Upgrades
The product isn’t as seamless as the vendor says it is, but it definitely works. The overall quality...
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Manager
ROI / Cost (care and feeding)
One of the most tangible outcomes that Luma Health provides is the time the front desk people save....
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Manager
Functionality and Upgrades
If the vendor adds more features for practices, then my satisfaction will improve. The vendor has a...
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Manager
Functionality and Upgrades
The display is pretty smart. The design and layout are really good. The referral section is well...
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Manager
ROI / Cost (care and feeding)
It would be nice to have a function to incorporate temporary staff members. We have to pay for each...
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Manager
Functionality and Upgrades
We turned Luma Health's solution off because they were calling and confirming and then calling and...
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Manager
Technology
Luma Health's system is not versatile or flexible. Every time we call and ask for an upgrade or a...
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Manager
Service and Support
Luma Health hasn't changed anything, and we haven’t had any ongoing training. If Luma Health is...
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