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User Commentary
Product
We have a unique model where we are not necessarily the PCP for all of our members, so we view this...
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Loyalty
The system is in our long-term plans, although there are caveats around whether we could replicate...
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Product
As far as interoperability goes, Matrix Medical Network is sharing the PDF, so it is up to us to...
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Relationship
We switched account managers, but I don't have an escalation pathway. I don't know who my account...
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Loyalty, Relationship
We are doing an initiative called warm transfers. When we have a member call in who is part of the...
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Loyalty, Relationship
We have moved some additional work over to Matrix Medical Network because we feel like they are a...
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