In Home Health Assessments Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Loyalty, Relationship
We are doing an initiative called warm transfers. When we have a member call in who is part of the...
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Loyalty, Relationship
We have moved some additional work over to Matrix Medical Network because we feel like they are a...
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Relationship
We don't usually need the vendor’s senior folks, but they are engaged. There have been no...
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Value
The vendor doesn’t actively seek to nickel-and-dime us, but they are not proactive in a way that...
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Relationship
We have a really great relationship with Matrix Medical Network. Matrix Medical Network’s support is...
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Relationship
There really isn't a whole lot of vendor executive involvement. We have been with Matrix Medical...
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Product
I think In Home Health Assessments could definitely be a lot more technologically advanced. We are...
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Relationship
Matrix Medical Network has some top leadership, but their day-to-day operational leadership has been...
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Relationship
Matrix Medical Network delivers what they say they are going to deliver, but sometimes, it takes...
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Product
We don't integrate much with the system, but we get what we need from it, like PDFs.
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Relationship, Product
Sometimes, working with Matrix Medical Network is like pulling teeth. A lot has changed with the...
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Relationship
We can meet with the vendor's executives. Those executives try to make sure that they hear what my...
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Relationship, Product
Matrix Medical Network has a very robust recruitment team, and they are able to retain staff in a...
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Product
Everybody is struggling with the ability to have tight reporting. Matrix Medical Network needs to be...
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Relationship, Value
The ratings I am giving Matrix Medical Network are the highest ratings I have ever given for a...
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Loyalty
Our executive leadership team went out to RFP and made the decision to move our business to a new...
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Product
Matrix Medical Network used to have a mobile matrix product, and they discontinued it for Medicare...
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