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In-Home Health Assessments Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Matrix Medical Network is doing the work that we expect them to do and nothing much outside of that...
Matrix Medical Network continues to service our members, so nothing above and beyond. We're kind of...
We would like Matrix Medical Network to be more stable. There is so much leadership change, so it is...
The vendor could improve by lowering their prices. The system is one of the highest-priced systems...
The system performs well overall. The biggest impact the system has had has been with health...
Matrix Medical Network's completion-rate percentages and support in low-population areas are...
The system is just not meeting our goals with completions of visits; that has been our biggest issue....
Commentary Summary
Comment Type Breakout