MedInsight Quality Analytics Comments

 
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Risk Adjustment & Analytics 2020: A First Look at Vendor Performance
Risk Adjustment & Analytics 2020:
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CMO

Functionality and Upgrades

MedInsight hasn’t really done much recently in terms of releasing new technology.

Sep 2020
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Manager

Functionality and Upgrades

The Query Express tool is very user friendly for superusers. I love it. It is a very good tool....

Nov 2019
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Manager

Service and Support

From a technical perspective, my personal contact at MedInsight is excellent and does everything...

Nov 2019
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Manager

Service and Support

MedInsight is very proactive when it comes to technical issues regarding the provided data. For...

Nov 2019
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Manager

Service and Support

I don't get a lot of support when it comes to a certain level of reporting by the provider. I am not...

Nov 2019
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Manager

Functionality and Upgrades

For my satisfaction to go up, MedInsight would have to fix the application for my clinicians and fix...

Nov 2019
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Manager

Implementation and Training

I wasn't impressed with MedInsight's training. I am not sure how much could be blamed on us and how...

Nov 2019
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Manager

Functionality and Upgrades

In the MedInsight application for my clinicians, the navigation is horrible. Trying to help the...

Nov 2019
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Manager

Functionality and Upgrades

I really need my clinicians to be able to get to the care management data. It is a requirement for...

Nov 2019
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Director

Relationship

We have been more than pleased with MedInsight and their entire team. The vendor is my go-to for...

Nov 2019
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Director

Future Outlook

MedInsight is working on what they need to do with integration. No one has figured out how...

Nov 2019
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Director

Functionality and Upgrades

I gave the system a slightly lower score for ease of use because of the way we use another vendor's...

Nov 2019
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Director

Implementation and Training

MedInsight’s training has gotten better. When we went through training, we had a representative come...

Nov 2019
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Director

Service and Support

The MedInsight tool has way more capabilities than most people would even realize. The vendor is a...

Nov 2019
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Director

Implementation and Training

The training could be improved. If we asked the vendor to, they would come in annually and update us...

Nov 2019
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Director

Functionality and Upgrades

The MedInsight tool is great, but the vendor needs to connect more with customers to ensure the data...

Nov 2019
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Director

ROI / Cost (care and feeding)

MedInsight definitely nickel-and-dimes us. Everything that we want to do costs us thousands of...

Nov 2019
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Director

Other Observations & Comments

The MedInsight product is for risk verification and population stratification. Our healthcare...

Nov 2019
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Director

Functionality and Upgrades

The integrity of the data is great. We use the Milliman Advanced Risk Adjuster scores to manage care...

Nov 2019
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Director

Functionality and Upgrades

The product is kind of clunky. Some dashboards are good, but we can't change and customize things as...

Nov 2019
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Director

Service and Support

The MedInsight team that we work with deals with processing data and data integrity. That team...

Nov 2019
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Director

Functionality and Upgrades

The MedInsight product functions at such a high level. It is really easy to bust out the product and...

Nov 2019
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Director

Service and Support

We have a very smooth loading process. Our IT people extract data out of the claim system, the...

Nov 2019
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Director

Service and Support

I would like to have an army of people who do nothing but grind out data for me. But we don't all...

Nov 2019
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Director

Functionality and Upgrades

Every healthcare organization says that if they only had the data, they could make better decisions....

Nov 2019
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Director

Relationship

We have a good relationship with MedInsight. I know that other vendors' products do the same things,...

Nov 2019
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Director

Relationship

We haven't been disappointed with MedInsight. They haven't told us that their system is the best...

Nov 2019
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Director

ROI / Cost (care and feeding)

We don't ever get sticker shock with MedInsight. When we ask them about other services or changes,...

Nov 2019
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Director

Implementation and Training

I haven't really had very good training from any other vendor. MedInsight's training was as good as...

Nov 2019
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Director

Functionality and Upgrades

The deficiencies we have experienced with the MedInsight tool have been probably more on our side....

Nov 2019
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Director

Service and Support

I am pretty satisfied with the MedInsight system. All tools have their quirks, but once we...

Nov 2019
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Director

Service and Support

MedInsight is innovative. They are just a big company, and change moves slowly. I know MedInsight...

Nov 2019
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Director

Service and Support

MedInsight really shines in service and support. They have really responsive support people. The...

Nov 2019
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Director

Functionality and Upgrades

A couple of years ago, I would have rated the system even lower in helping us drive tangible...

Nov 2019
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Director

Other Observations & Comments

I would recommend not even thinking about using a tool like the MedInsight system until the...

Nov 2019
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Director

Service and Support

There is always a lot more we can do with a product. But the MedInsight product is in a good spot...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I am a little neutral when I think of the vendor keeping all of their promises. The vendor does a...

Nov 2019
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Analyst/Coordinator

Technology

We may have been an early adopter when we implemented the system years ago, but I feel like the...

Nov 2019
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Analyst/Coordinator

Service and Support

I have the same resources and contact people with MedInsight, but I feel like the turnaround time to...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

When the system is refreshed monthly, the vendor does have a whole peer review process to do data...

Nov 2019
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Analyst/Coordinator

Relationship

I would give the vendor's true executive management a poor rating because we used to get a little...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel like the vendor is charging us for a lot of things. We have added on quite a few new products...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

MedInsight has a really great product that is very useful in the health insurance space. The vendor...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We are constantly looking at other vendors. A lot of the vendors don’t have the wide variety of...

Nov 2019
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Director

Service and Support

The vendor has done a fantastic job of delivering the data-aggregating platform that we need for...

Nov 2019
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Director

Functionality and Upgrades

With the MedInsight product, we are able to analyze all of our attributed memberships across our...

Nov 2019
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Director

Interfacing and Integration

Our previous experiences with trying to implement a data aggregation and reporting platform were so...

Nov 2019
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Director

ROI / Cost (care and feeding)

The only thing I would nitpick is that Milliman's pricing was sometimes not as transparent as I...

Nov 2019
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Director

Implementation and Training

The support for the implementation was fantastic. We had constant guidance on how to use the...

Nov 2019
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Director

Other Observations & Comments

We are looking to expand and are continually evaluating the new products that Milliman puts out. In...

Nov 2019
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Director

Service and Support

Milliman serves a bunch of different clients who have very different roles in the healthcare...

Nov 2019
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Manager

Other Observations & Comments

MedInsight is part of our long-term plans. We have recently had some issues with the vendor taking...

Nov 2019
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Manager

Other Observations & Comments

For the most part, MedInsight keeps their promises. They have moved away from providing access to a...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We have some metrics that MedInsight has programmed for us. There are some glitches with those...

Nov 2019
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Manager

Functionality and Upgrades

When MedInsight switched to their new solution, they decreased the amount of data that we had access...

Nov 2019
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Manager

Relationship

The new solutions that MedInsight has put in are more cookie cutter, but the vendor has worked to...

Nov 2019
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Manager

Lessons Learned

I would tell peers who are looking at the system to get comfortable with the product before buying...

Nov 2019
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Manager

Other Observations & Comments

MedInsight's executives could provide more details around what changes are being made and what the...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We get our value from MedInsight Platform in the sense that we can pull data when we want to follow...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

MedInsight Platform is way too complicated.

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

It would probably be good for us to go through another RFP process with Milliman just to see whether...

Nov 2019
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Analyst/Coordinator

Service and Support

MedInsight doesn't necessarily have the time to get things done as quickly as we would like. They...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The interface on MedInsight Platform is much better than it was previously.

Nov 2019
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Analyst/Coordinator

Relationship

I have had more executive involvement with MedInsight than I have had with other vendors. Developers...

Nov 2019
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CFO

Functionality and Upgrades

If we were starting over, I would buy part of the product again. Some of the groupers are extremely...

Nov 2019
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CFO

ROI / Cost (care and feeding)

We feel nickel-and-dimed by MedInsight for some components of the system. There are plenty of...

Nov 2019
 Helpful

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CFO

Functionality and Upgrades

The ability to customize our own dashboards is incredibly powerful. We got that ability with...

Nov 2019
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CFO

Relationship

Our relationship with MedInsight is going well enough. I don't know how long we are going to work...

Nov 2019
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CFO

Functionality and Upgrades

A lot of MedInsight's products are focused on provider healthcare systems. A lot of the products...

Nov 2019
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CFO

Functionality and Upgrades

The health cost guideline grouper, the benchmarks, and the relative value units are absolutely...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Sometimes we don’t know how to use MedInsight's platform. There is basic functionality to summarize...

Nov 2019
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VP/Other Executive

Service and Support

The people who deal with the modules live in different areas. They work in isolation. The group that...

Nov 2019
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VP/Other Executive

Service and Support

We had a strategic initiative to use a certain benchmark. Our understanding of the benchmark came...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The good news is that a lot of people at our organization are using the solution for basic things....

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We were supposed to get an upgrade to MedInsight Platform, but MedInsight didn't give us an ETA on...

Nov 2019
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VP/Other Executive

Implementation and Training

The training for MedInsight Platform is very basic and didn't cover everything the solution can do....

Nov 2019
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VP/Other Executive

Relationship

After training, MedInsight assigned a person to our account to answer our questions and help us...

Nov 2019
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VP/Other Executive

Relationship

MedInsights' executives are not involved with us. We tried to have annual meetings with them, but we...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The tool is really good at summarizing the data by group, provider, ACO, line of business, and time....

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We have been really happy with MedInsight's tool. The only drawback is the data lag. The system...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We can access the system at different levels of sophistication. Some people can just run quick...

Nov 2019
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Analyst/Coordinator

Relationship

Overall, we have had a great experience. We have transitioned our client manager a handful of times,...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There are certain things that should just be part of MedInsight Platform. We pay a big sum of money...

Nov 2019
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Analyst/Coordinator

Implementation and Training

MedInsight could improve the speed of their implementations. During our implementation, there were...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The online documentation is really good. We can tell that MedInsight put a lot into it. We haven't...

Nov 2019
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Analyst/Coordinator