MedInsight Risk Analytics Comments

 
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VP/Other Executive

Implementation and Training

The platform is easy to get up and running. There isn't a huge IT lift for it. The only lift for the...

Jun 2020
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VP/Other Executive

Interfacing and Integration

Something MedInsight could improve is the onboarding of the data integration. Things could be done...

Jun 2020
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VP/Other Executive

Other Observations & Comments

I don’t know whether AI is advanced enough to play into the payer space, but machine learning could...

Jun 2020
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VP/Other Executive

Technology

MedInsight is always upgrading the system; they do a couple of upgrades throughout the year, and...

Jun 2020
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Analyst/Coordinator

Future Outlook

As far as I know, the product is part of our long-term plans. We have a lot of processes built...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor keeps their promises. They follow through, and we have had a good working relationship....

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor executives are involved when they need to be. There are a variety of access tools and...

Apr 2020
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Director

Future Outlook

Technically, we are still using MedInsight Platform, but we are trying very hard not to. I think we...

Apr 2020
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Director

Other Observations & Comments

We decided to move to another vendor's product. Because of the cost of the platform, we told the new...

Apr 2020
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Director

Relationship

MedInsight kept their promises. If MedInsight told us they would do something, they would do it, and...

Apr 2020
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Director

Other Observations & Comments

New technology is not applicable to MedInsight Platform. There is not really anything new that we...

Apr 2020
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Director

Relationship

I was not really exposed to phone or web support. That was handled by different groups in my health...

Apr 2020
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Physician

Relationship

I look at the reports that the data analysts generate, and I like the fact that even with the...

Apr 2020
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Physician

Other Observations & Comments

We try to hire people who have data analytics backgrounds, but those people are very hard to find....

Apr 2020
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Physician

Functionality and Upgrades

There are very few companies that stand behind us in using their software. Most companies give us...

Apr 2020
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VP/Other Executive

Service and Support

The vendor's support team members are very accessible and hands on with their support. The vendor...

Mar 2020
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VP/Other Executive

Relationship

The vendor executives used to be much more involved, but they seem to have pulled back a bit. The...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I would say the vendor keeps most of their promises. There have been no issues with any of the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

On the payer side, the product provides a very easy-to-use package for providing key information in...

Mar 2020
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VP/Other Executive

Lessons Learned

I don’t have any issues using the product, but I would say a typical business user does find the...

Mar 2020
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VP/Other Executive

Interfacing and Integration

The vendor doesn’t really support pulling in EMR data. In the space we are in, we have multiple...

Mar 2020
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Director

Functionality and Upgrades

For what they do, MedInsight does a good job overall. There are some areas that they need help in,...

Mar 2020
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Director

Interfacing and Integration

MedInsight does really good with interoperability and gives us the extracts so that we can attach...

Mar 2020
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Director

Other Observations & Comments

We have had the product for a while, and we have a new executive, so we will be reevaluating the...

Mar 2020
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Director

ROI / Cost (care and feeding)

The vendor does things for us without charging us. We don’t feel nickel-and-dimed.

Mar 2020
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Director

Implementation and Training

We had a few bumps during the implementation because we are more technical.

Mar 2020
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Director

Relationship

When it comes to our integration goals, the portal is not where we focus. But the vendor is...

Mar 2020
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Director

Other Observations & Comments

We are paying for more than we really need. We don’t use the portal, and that isn’t where we really...

Mar 2020
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Director

Other Observations & Comments

Our end users are in the back end using the actual raw data. Using the product is complex because...

Mar 2020
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Director

Other Observations & Comments

I would love a little more of the insights to bubble up a bit better. Everybody is trying to head in...

Mar 2020
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Director

Technology

The vendor is upgrading and going to the cloud. We would like a multiple-factor authorization and...

Mar 2020
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Director

Functionality and Upgrades

MedInsight Platform is limited to whatever data goes in as well as the reporting output. I can’t...

Mar 2020
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VP/Other Executive

Relationship

The vendor has kept all of their promises. We have done a lot of unique configuration work for our...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The vendor is still getting their act together and putting their arms around getting all of their...

Mar 2020
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VP/Other Executive

Technology

The vendor has product offerings that we don't fully leverage. That isn't their fault. The...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The front-end interface of the product just went through a facelift, and that really helped. The...

Mar 2020
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VP/Other Executive

Relationship

We have a direct client-support person that we speak to regularly. The person navigates the solution...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

There is a lot of customized work. Customers lose their agility when they do customization, and that...

Mar 2020
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Director

Service and Support

We don't have current projects for interoperability, but I don't feel like that would be a barrier...

Feb 2020
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Director

Implementation and Training

We don't really do a lot of training with the vendor. a lot of times, updates come out, and we find...

Feb 2020
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Director

Functionality and Upgrades

I would like our processing timelines to go down with our use of the product. Since we have moved to...

Feb 2020
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Director

Lessons Learned

I would recommend MedInsight in general. I would say that MedInsight has been able to create the...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

MedInsight's system is definitely part of our long-term plans. It is the primary way we pull all our...

Dec 2019
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VP/Other Executive

Implementation and Training

For the most part, MedInsight keeps their promises, but we have some issues with their customer...

Dec 2019
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VP/Other Executive

Service and Support

When talking to the analysts or customer support people at MedInsight, it feels like the people have...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight's product is similar to a mini data warehouse. We have to extract the data ourselves, and...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

There are CMS updates that MedInsight has been very late to add to their system. They need to be...

Dec 2019
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VP/Other Executive

Lessons Learned

If someone asked me about MedInsight, I would talk about the limitations and the fact that we can't...

Dec 2019
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VP/Other Executive

Relationship

The response that we get from our MedInsight account manager is almost immediate; we usually hear...

Nov 2019
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VP/Other Executive

Other Observations & Comments

I would like to be able to create standard reporting packages that don't require us to run each one...

Nov 2019
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VP/Other Executive

Future Outlook

My satisfaction with MedInsight will be higher in the next 12 months because I know that there are...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

My team members love the back-end tables in MedInsight Platform and the ability to upload their own...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Without MedInsight Platform, we absolutely would not be able to do high-risk member stratifications...

Nov 2019
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VP/Other Executive

Other Observations & Comments

I would tell someone looking to buy MedInsight’s product to make sure that, prior to implementing,...

Nov 2019
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Director

Functionality and Upgrades

We mainly use MedInsight Platform to develop reports. We take the data that is in there, and we...

Nov 2019
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Director

ROI / Cost (care and feeding)

On the negative side, I would say that when we have a new project, even if it is a minor project, it...

Nov 2019
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Director

Implementation and Training

We only have a couple of clients who want to use the MedInsight portal, but the portal may be better...

Nov 2019
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Director

Relationship

Milliman is a high-quality firm. They have a wonderful reputation. They have a long history of...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight's system is a strong tool, and we can’t debate that. The tool really is good. We have...

Nov 2019
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VP/Other Executive

Technology

There have been some missed expectations, especially related to timing and keeping up with the...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

On the operations side and the customer service side, MedInsight has been quite slow. They do not...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

MedInsight has been nickel-and-diming me to death, unfortunately. We haven’t done anything new with...

Nov 2019
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VP/Other Executive

Relationship

When I think about being proactive, I imagine someone from Milliman scheduling a quarterly business...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight needs to have a portal that is more user friendly for people who are not analysts. I am a...

Nov 2019
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Director

Relationship

MedInsight Platform is the backbone of our business analytics. It is the tool that I use the most...

Nov 2019
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Director

Implementation and Training

MedInsight falls a little flat in terms of telling users how to really optimize the tool and use it...

Nov 2019
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Director

Service and Support

With previous vendors I have worked with, I would log a ticket, and I still wouldn't have the needed...

Nov 2019
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Director

Functionality and Upgrades

We have the GlobalRVUs tool because it allows us to adjust the CMI for every claim in the system. We...

Nov 2019
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Director

Implementation and Training

We tested one upgrade and found some pretty big breaks that MedInsight had to fix. Some data was...

Nov 2019
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Director

Implementation and Training

As far as the training goes, MedInsight has a lot of good online training. Within the system, we can...

Nov 2019
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Director

Functionality and Upgrades

MedInsight Platform has very limited functionality, but certain people want high-level reports so...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight's solution is a really good repository to help us track our performance in terms of cost...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

The good thing about MedInsight is they have a really good platform for taking the payer data, which...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight is developing some of the things that we need right now. Some things may be our fault and...

Nov 2019
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VP/Other Executive

Relationship

MedInsight people have helped us write queries and have been on-site to do training. We have done...

Nov 2019
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VP/Other Executive

Other Observations & Comments

MedInsight probably has a lot of additional add-ons or bolt-ons that may help us down the line that...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

MedInsight's system has point-and-click functionality. The tool is not really hard to use. The worst...

Nov 2019
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Director

Other Observations & Comments

We drive outcomes; MedInsight doesn’t do that for us. Because of how their canned reports are...

Nov 2019
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Director

Implementation and Training

MedInsight is the best from an implementation standpoint. The last implementation we did was pretty...

Nov 2019
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Director

Relationship

MedInsight is usually pretty good with support, but the problem is they are not proactive. They...

Nov 2019
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Director

Functionality and Upgrades

Our analytics team has had a number of issues with MedInsight, but the cost of switching is...

Nov 2019
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Director

Functionality and Upgrades

We are paying MedInsight to add to our raw claims. We get the claim files, and we send them to...

Nov 2019
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Director

Other Observations & Comments

I feel that the people who service our MedInsight account do their best. But the instructor from...

Nov 2019
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Director

Service and Support

We have a custom area that MedInsight has a hard time supporting. Also, they have outsourced some...

Nov 2019
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Director

Relationship

One of the frustrating things about MedInsight's customer service is when we bring up issues with...

Nov 2019
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Director

Relationship

MedInsight is always a day late and a dollar short when it comes to being proactive. We have to...

Nov 2019
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Director

Other Observations & Comments

I don't even know whether MedInsight is a division of Milliman or whether MedInsight is aligned...

Nov 2019