Enterprise Medical Record 6.x and Expanse (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Operations
Training isn't one of MEDITECH's strong points. The vendor could do better with that. They are very...
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Relationship
MEDITECH's support is touch and go, but the vendor is very open when it comes to giving us easy...
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Loyalty, Product
From an innovation point of view, MEDITECH has a lot of things that are great and that are looking...
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Value
MEDITECH doesn't charge us for every single bit of work. It is actually quite easy to work with...
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Product
MEDITECH's system meets all of our national standards, even in terms of interoperability, so we are...
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Relationship, Product
MEDITECH could improve when it comes to keeping their timelines. They don't achieve new developments...
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Operations
MEDITECH doesn't necessarily do a good job of providing training. We have found that our staff...
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Relationship
After a few escalations, the vendor keeps their promises. They are able to provide some guidance. In...
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Loyalty, Relationship
MEDITECH's attention to customer service has gone down. It seems like fixes take much longer than...
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Product
The range of end users for Expanse Acute Care EHR is broad. Our physicians have a different look and...
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Relationship
We have routine meetings with our account representative from MEDITECH who we escalate issues to....
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Loyalty, Relationship, Product
I am not necessarily looking for new product development, but MEDITECH needs to make sure that the...
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Product
When we did an upgrade months ago, we were told that that upgrade was supposed to make our processes...
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Relationship, Product
MEDITECH encourages us to integrate their system with other platforms, tools, and companies.
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Relationship, Product
A lot of MEDITECH's solutions are directed toward our friends in the US, so we have to consistently...
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Relationship, Product
MEDITECH's development times are really slow. Each hospital used to have to engage with MEDITECH...
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Operations
MEDITECH's implementation services are really good, but their operation support is lacking. Right...
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Relationship
If we escalate things, MEDITECH does what they say they will do. The vendor identifies issues and...
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Operations
MEDITECH used to have a lot of training seminars, but those are missing on the vendor's website now....
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Loyalty
There are some things that MEDITECH doesn't offer in their solution, like eSignatures. We are...
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Product
MEDITECH is redeveloping some of their legacy applications. That is great because we have had a lot...
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Culture, Relationship, Product
MEDITECH is a global company like everyone else. There is a pretty big market share in our region...
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Loyalty, Product
I wouldn't buy MEDITECH's product again because a lot of hospitals in our region are on Epic's...
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Relationship
We have several priority pack updates, and the vendor said they are going to fix things, but they...
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Value
If MEDITECH needs to make operational fixes, cost isn't an issue. If they need to do an integration...
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Relationship
MEDITECH recently changed their customer support website. When we open a case, it is like an email...
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Product
MEDITECH's system runs on two different platforms, which are NPR and MAT. Some of the modules are on...
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Product
In the nurses' eMAR, there is a list of medications that are active orders. The medications are...
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Relationship, Product
If any patient safety issues are identified, we do get notified quickly by MEDITECH.
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Product
There is no problem with Expanse Acute Care EHR's quality. It does what was promoted. There are a...
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Operations, Value
One nice thing about Expanse Acute Care EHR is it requires a much smaller support team for building...
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Relationship
I don't know of a single product or vendor, including a massive company like Microsoft or...
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Loyalty, Product
When we went live with the ambulatory module of Expanse Acute Care EHR, that went very well. Also,...
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Relationship
MEDITECH is an outstanding company to work with. There is definitely a lot of connectivity with the...
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Product, Value
Having an EHR is the base level where all health systems should be, and MEDITECH’s EHR is the...
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Relationship
With MEDITECH, it would be nice to have quicker ticket resolutions, but I recognize that they are a...
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Product
Expanse Acute Care EHR is a much more sophisticated and elaborate program than the other software we...
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Relationship
It is hard to know whether MEDITECH is keeping all their promises because sometimes the problem is...
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Product
Expanse Acute Care EHR is very click intense. There are a lot of different screens to go through,...
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Loyalty, Operations, Product
MEDITECH's training isn't great. The system is very configurable, so we do our own training for it....
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Relationship, Operations, Product
MEDITECH works hand-in-hand with us on upgrades, tests, and sign-offs. They are available to meet...
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Relationship
We don't pay MEDITECH to provide full management service support for the system, and we have noticed...
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Relationship
MEDITECH isn't really bothered about trying to bring together facilities that are in the same region...
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Operations
MEDITECH's implementations usually go really well. Their team is based in the US, but they are...
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Product
The strength of the system is that it is hugely customizable. We have our own application...
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Product
The product does some really good stuff digitally, but the regulatory reporting just doesn't do what...
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Relationship
The vendor's support team is really responsive. We have routine calls with the vendor, and we can...
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Culture, Loyalty, Product
Most of the time, the product works as promoted, and it does what it needs to do. The workflows work...
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Relationship, Product
As far as integration goes, sometimes it can take a lot of time to get where we need to get, but...
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Loyalty
We aren't sure whether MEDITECH will be in our long-term plans. If we get to choose, we will stay...
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Relationship
MEDITECH keeps their promises to some degree. Any supplier will make promises to deliver something...
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Value
In terms of costs, MEDITECH definitely doesn't charge for extra things. They are really...
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Relationship
My overall satisfaction with MEDITECH is good. Expanse Acute Care EHR is working well. It is a good...
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Relationship, Product
The recent upgrade had a reduction in functionality that wasn't expected. There is a gap between the...
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Loyalty, Relationship
MEDITECH probably meets most of our local needs. We have had some challenges with being a customer...
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Operations
MEDITECH's training materials are basic, clear, and concise, but I would like to see them be more...
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Relationship, Operations
I wish that it were a little easier to find resources on the vendor's webpage. I have to dig quite a...
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Relationship
The vendor is customer focused. They take huge pride in the relationship. They are interested in...
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Product, Value
The product has facilitated my organization going paper free at the point of care with significant...
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Loyalty
We are in the throws of an implementation with the Expanse product. We are eagerly awaiting...
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Relationship
The vendor could support us more in identifying and realizing cash-releasing benefits. That is key...
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