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Enterprise Medical Record 6.x and Expanse (Global)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Manager

Implementation and Training

We have had lots of issues with provider uptake of MEDITECH's system. And some of those issues are...

Mar 2023
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Manager

Functionality and Upgrades

There are some challenges on the nursing side. In general, nurses tend to plug along at things and...

Mar 2023
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Manager

Service and Support

There is a lack of solutions from the vendor. We come up with ideas on what MEDITECH could change,...

Mar 2023
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Manager

Relationship

MEDITECH is responsive. The vendor is good with updates. I really enjoy the MUSE forum. I am in the...

Mar 2023
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Manager

Lessons Learned

There are pros and cons to all electronic systems out there. There are going to be struggles no...

Mar 2023
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Manager

Other Observations & Comments

We are going to do an upgrade, and I have some reservations about the nursing changes and how those...

Mar 2023
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Manager

Functionality and Upgrades

I would like to have improved materials and better guides for modules. MEDITECH is probably working...

Mar 2023
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Manager

Service and Support

Overall, MEDITECH has been responsive and able to meet most of our needs with their software. We...

Mar 2023
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Manager

Service and Support

The product doesn't necessarily come out of the box ready to work with every setting. Due to the...

Mar 2023
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Manager

Lessons Learned

Expenses have been a challenge for us with MEDITECH in the past. When it comes to whether I would...

Mar 2023
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Manager

Other Observations & Comments

The system is completely integrated with the things that we are doing now. We haven't had any major...

Mar 2023
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Manager

Service and Support

For the most part, MEDITECH has been fairly responsive when we have had challenges. The vendor finds...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

MEDITECH has really picked up development because they feel Epic breathing down their necks, and...

Jan 2023
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

MEDITECH's EMR has done well in our area, and to some extent, that is because of the scale of the...

Jan 2023
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VP/Other Executive

Other Observations & Comments

We are consolidating our infrastructure, including our ERP infrastructure, to the extent that we can...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The system is quite configurable. We can do a lot of our own building, and our clinical team can be...

Jan 2023
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VP/Other Executive

Implementation and Training

When the training occurred for Expanse Acute Care EMR, it was done in large measure on-site in...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

MEDITECH is doing some really good work with other solutions to allow interoperability between...

Jan 2023
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VP/Other Executive

Service and Support

MEDITECH’s support team is very responsive to work tasks, especially depending on the priority of...

Jan 2023
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VP/Other Executive

Technology

MEDITECH is almost intuitive. Based on their product work plans and presentations from two years ago...

Jan 2023
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CIO

Future Outlook

We are really looking forward to our system’s update. It is going to bring a number of very good...

Jan 2023
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CIO

Technology

MEDITECH can be slow in delivering new technology, even with small things. For example, they have a...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

We are very integrated when it comes to MEDITECH's EMR. There is pretty much a closed loop when it...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The only thing I don’t like about the process is that there are a lot of regular updates where we...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH's EMR is a great system, and MEDITECH is a great company in terms of what they are...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Whenever we run into issues with the MEDITECH system, an enhancement idea is always submitted, but...

Nov 2022
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CIO

Relationship

MEDITECH has a lot of documentation, and they are constantly looking into changes in regulation. The...

Nov 2022
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Manager

Service and Support

We engage with a lot of different people at MEDITECH, and recent experiences have lowered our...

Oct 2022
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Manager

Future Outlook

We are implementing a lot of changes in Expanse Acute Care EMR, and we will continue to do that over...

Oct 2022
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CIO

ROI / Cost

MEDITECH is pretty good about not charging for all of the extra services or functions they offer....

Sep 2022
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Director

Functionality and Upgrades

We have had a lot of misalignments with MEDITECH's Expanse platform in terms of efficiencies. The...

Aug 2022
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Director

Service and Support

Basically, as end users, we become experts in our field with MEDITECH's system. We have to do that...

Aug 2022
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Director

Functionality and Upgrades

I have challenges with the Expanse platform, and I didn't have these challenges with my old MEDITECH...

Aug 2022
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Director

Implementation and Training

Implementing the system during a pandemic was difficult. I know MEDITECH did their best. We didn't...

Aug 2022
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Analyst/Coordinator

Relationship

I would like to see the vendor ask for more involvement from the end users and assist the end users...

Aug 2022
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Manager

Functionality and Upgrades

Expanse Acute Care EMR is quite good. Everything seems to be running very well. The system has...

Jul 2022
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CIO

Interfacing and Integration

Expanse was a completely different build from our last EMR, and nothing was shared between the two...

Jul 2022
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CIO

Implementation and Training

The implementation itself went very smoothly. We had an extended period of stabilization because the...

Jul 2022
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CIO

Service and Support

The wonderful thing about MEDITECH’s system is that we don't need a huge team to support it after...

Jul 2022
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CIO

Relationship

We have really good engagement with MEDITECH’s executive leads. MEDITECH has many forums that we...

Jul 2022
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CIO

ROI / Cost

MEDITECH's product is very well priced when compared to the products of other vendors in the market....

Jul 2022
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Analyst/Coordinator

Service and Support

MEDITECH has remarkably good support people.

Jun 2022
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Analyst/Coordinator

Implementation and Training

For the initial training, each of the departments had a trainer prior to the go-live, and then we...

Jun 2022
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CIO

Technology

Our people really like the web-based Expanse product. The older technologies are not as good, and...

Jun 2022
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CIO

Functionality and Upgrades

Our country’s billing is as complicated as any other country’s billing. There are all sorts of hoops...

Jun 2022
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CIO

Functionality and Upgrades

In terms of product quality, people always want more and better. But people get what they pay for,...

Jun 2022
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CIO

Technology

I would like MEDITECH to focus on getting their entire environment to their web platform. I want the...

Jun 2022
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CIO

Technology

The vendor doesn’t do a fantastic job with patient engagement. We have portals that are very...

Jun 2022
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CIO

Relationship

Our experience with MEDITECH has been great. They are a responsive partner. We are on a journey to...

Jun 2022
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CIO

Other Observations & Comments

Relative to clinicals in this part of the world, MEDITECH needs to grow and get a little bit more...

Jun 2022
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CIO

Technology

Our next step is to continue the paperless rollout and to get everything onto the MEDITECH web...

Jun 2022
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CIO

ROI / Cost

MEDITECH charges us fairly. They have been a very good partner with us, but sometimes, they charge...

Jun 2022
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CIO

Implementation and Training

I would have expected the benefit of the product to be realized straightaway, and it was....

Jun 2022
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CIO

Functionality and Upgrades

We are in the midst of going paperless, and we are making progress in that. That is a big deal, and...

Jun 2022
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