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User Commentary
Operations
The go-live went well and was pretty smooth. There were no big issues other than a couple of small...
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Relationship
MEDITECH is responsive, and if we need to escalate anything, they jump in. They are so responsive...
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Product
There could be some improvements to MEDITECH’S UI, and we would like to customize the workflow. We...
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Relationship
There is a certain way things have to work, and if we need something done, we can give MEDITECH an...
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Operations, Product
I would not buy Expanse Acute Care EMR again because the challenges we have had with our...
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Loyalty, Operations, Value
We have invested more time and resources to implement the system than any of us expected. I don't...
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Relationship, Product
MEDITECH doesn’t keep all their promises. They have struggled to adjust the product to our...
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Operations
MEDITECH hasn’t necessarily kept all their commitments. I thought the vendor would have an...
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Relationship, Product
MEDITECH has a great capacity for innovation and the ability to pull important data out and use it...
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Product
The discharge-transfer process is very difficult and leads to patient-safety issues. It is the...
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Relationship
MEDITECH’s tech support team is pretty good. They help with pain points and provide measurable...
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Relationship
The problem with MEDITECH’s support team is that there are so many different specialists. Some of...
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Loyalty, Value
Our plan is to roll out MEDITECH's product at all of our sites. The other vendors we are considering...
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Loyalty
The vendor no longer sells this product, so I can't say I would buy it again since it has been...
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Loyalty
If I were the kind of a customer who was content in my comfort zone and didn't want to reeducate...
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Value
MEDITECH wants to charge us. They steer us right into extra charges. Everything is billable. We keep...
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Operations
We went through an upgrade a few years ago, and although MEDITECH brought consultants, programmers,...
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Relationship
The supervisor of the clinical team from the MEDITECH side is always on the phone with us. They...
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Relationship, Product
I would recommend MEDITECH, but I would tell people to get a product from the Expanse suite....
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Product
When we talk to customers who have transitioned away from MEDITECH's software, one thing that comes...
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Operations, Product
We have had lots of issues with provider uptake of MEDITECH's system. And some of those issues are...
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Product
There are some challenges on the nursing side. In general, nurses tend to plug along at things and...
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Relationship
There is a lack of solutions from the vendor. We come up with ideas on what MEDITECH could change,...
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Relationship
MEDITECH is responsive. The vendor is good with updates. I really enjoy the MUSE forum. I am in the...
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Loyalty, Operations, Product
There are pros and cons to all electronic systems out there. There are going to be struggles no...
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Loyalty
We are going to do an upgrade, and I have some reservations about the nursing changes and how those...
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Operations, Product
I would like to have improved materials and better guides for modules. MEDITECH is probably working...
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Relationship, Product
Overall, MEDITECH has been responsive and able to meet most of our needs with their software. We...
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Product
The product doesn't necessarily come out of the box ready to work with every setting. Due to the...
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Value
Expenses have been a challenge for us with MEDITECH in the past. When it comes to whether I would...
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Product
The system is completely integrated with the things that we are doing now. We haven't had any major...
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Relationship
For the most part, MEDITECH has been fairly responsive when we have had challenges. The vendor finds...
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Loyalty
MEDITECH has really picked up development because they feel Epic breathing down their necks, and...
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Loyalty, Operations, Value
MEDITECH's EMR has done well in our area, and to some extent, that is because of the scale of the...
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Loyalty, Operations, Product
We are consolidating our infrastructure, including our ERP infrastructure, to the extent that we can...
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Relationship, Operations, Product
The system is quite configurable. We can do a lot of our own building, and our clinical team can be...
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Operations
When the training occurred for Expanse Acute Care EMR, it was done in large measure on-site in...
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Relationship, Product
MEDITECH is doing some really good work with other solutions to allow interoperability between...
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Relationship
MEDITECH’s support team is very responsive to work tasks, especially depending on the priority of...
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Loyalty, Relationship, Product
MEDITECH is almost intuitive. Based on their product work plans and presentations from two years ago...
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Loyalty
We are really looking forward to our system’s update. It is going to bring a number of very good...
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Relationship, Product
MEDITECH can be slow in delivering new technology, even with small things. For example, they have a...
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Product
We are very integrated when it comes to MEDITECH's EMR. There is pretty much a closed loop when it...
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Operations, Product
The only thing I don’t like about the process is that there are a lot of regular updates where we...
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Relationship, Product
MEDITECH's EMR is a great system, and MEDITECH is a great company in terms of what they are...
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Relationship, Product
Whenever we run into issues with the MEDITECH system, an enhancement idea is always submitted, but...
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Relationship
MEDITECH has a lot of documentation, and they are constantly looking into changes in regulation. The...
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Relationship
We engage with a lot of different people at MEDITECH, and recent experiences have lowered our...
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Loyalty
We are implementing a lot of changes in Expanse Acute Care EMR, and we will continue to do that over...
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