Enterprise Medical Record 6.x and Expanse (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
We recommend Expanse for clinical use; however, we do not recommend it for billing or inventory...
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Relationship, Product
The MEDITECH billing and inventory management system lacks country-specific workflows and requires...
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Product
The patient portal, particularly the teleconsultation feature, is a crucial application that we need...
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Relationship
It would greatly enhance our experience with MEDITECH if they established a local office and...
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Product
It is crucial that MEDITECH implements impact assessments for upgrades, updates, and instances of...
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Loyalty, Relationship, Product
The most important thing MEDITECH can do in 2025 to improve our experience as a customer is to focus...
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Product
MEDITECH could do a lot to improve how well the system meets our local needs. The RIS module is the...
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Value
MEDITECH tends to nickel-and-dime us where they can. They tell us all the time that things are...
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Value
I only represent a small piece of Expanse Acute Care EHR. There could be other modules that are...
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Operations, Product
We seem to do more patching with MEDITECH's system than upgrading. The patches and bug fixes go...
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Product
Even MEDITECH's standard content requires a large amount of reconfiguration for the Canadian...
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Loyalty
MEDITECH's system isn't necessarily part of our long-term plans. Our organization has a third party...
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Relationship
I haven't seen any proactive gestures from MEDITECH, and MEDITECH doesn't keep all of their...
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Culture, Relationship
MEDITECH keeps their promises when they can. Scope creep is very interesting in this industry, so...
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Relationship, Product
When something happens at two in the morning, we want quicker responses than we get. That doesn't...
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Loyalty, Product
I want the vendor to focus on getting everything to the web. Things are delivered on a browser, but...
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Relationship
On the relationship side, I wouldn't want MEDITECH to do anything differently. I want them to stay...
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Operations, Product
Our providers are happy with the product. They learn it and then jump in. It isn't hard for them to...
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Product
Optimized use could always be better. The system requires too many clicks. Don't get me wrong, Epic...
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Operations, Product
We implemented MEDITECH's web oncology module. That is one of their new modules, and it has changed...
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Culture, Loyalty, Relationship
We have invested quite a bit in Expanse Acute Care EHR and MEDITECH. Unless some miracle happens and...
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Culture
There have been some surprises in terms of what we are being billed for, but they haven't been big....
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Product, Value
I am comfortable with Expanse Acute Care EHR. All solutions have their problems. Cerner and Epic's...
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Culture, Loyalty, Value
We went with MEDITECH's system because MEDITECH came to the table and made a deal at a price with...
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Relationship
With MEDITECH, we thought we were buying into this US behemoth with thousands of customers under...
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Operations
MEDITECH’s implementation team is a great bunch of people who are very personable and willing to do...
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Product
Going to Expanse Acute Care EHR feels like I have gone back 20 years in tech. For instance, we can’t...
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Value
There are things in MEDITECH's system that we wish we already had, and I shouldn’t have to pay for...
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Operations, Product
The interoperability in Expanse Acute Care EHR is really hard for us, and it breaks my heart every...
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Relationship, Product
I have asked MEDITECH for enhancements, and I haven't gotten any serious ones delivered. Customers...
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Relationship
MEDITECH’s people mean well and try, but we outstrip their capacity and capability regularly, so...
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Product
MEDITECH has done well at localization, but there are little stupid things, like every user can have...
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Loyalty, Product
We have been live with this system for a while, and we are using it effectively. It has been a...
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Relationship
We have a UK base now for MEDITECH, so the challenge we have is with the service desk team. Their...
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Operations
Training isn't one of MEDITECH's strong points. The vendor could do better with that. They are very...
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Relationship
MEDITECH's support is touch and go, but the vendor is very open when it comes to giving us easy...
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Loyalty, Product
From an innovation point of view, MEDITECH has a lot of things that are great and that are looking...
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Value
MEDITECH doesn't charge us for every single bit of work. It is actually quite easy to work with...
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Product
MEDITECH's system meets all of our national standards, even in terms of interoperability, so we are...
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Relationship, Product
MEDITECH could improve when it comes to keeping their timelines. They don't achieve new developments...
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Operations
MEDITECH doesn't necessarily do a good job of providing training. We have found that our staff...
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Relationship
After a few escalations, the vendor keeps their promises. They are able to provide some guidance. In...
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Loyalty, Relationship
MEDITECH's attention to customer service has gone down. It seems like fixes take much longer than...
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Product
The range of end users for Expanse Acute Care EHR is broad. Our physicians have a different look and...
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Relationship
We have routine meetings with our account representative from MEDITECH who we escalate issues to....
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Loyalty, Relationship, Product
I am not necessarily looking for new product development, but MEDITECH needs to make sure that the...
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Product
When we did an upgrade months ago, we were told that that upgrade was supposed to make our processes...
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Relationship, Product
MEDITECH encourages us to integrate their system with other platforms, tools, and companies.
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Relationship, Product
A lot of MEDITECH's solutions are directed toward our friends in the US, so we have to consistently...
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Relationship, Product
MEDITECH's development times are really slow. Each hospital used to have to engage with MEDITECH...
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Operations
MEDITECH's implementation services are really good, but their operation support is lacking. Right...
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Relationship
If we escalate things, MEDITECH does what they say they will do. The vendor identifies issues and...
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Operations
MEDITECH used to have a lot of training seminars, but those are missing on the vendor's website now....
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Loyalty
There are some things that MEDITECH doesn't offer in their solution, like eSignatures. We are...
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Product
MEDITECH is redeveloping some of their legacy applications. That is great because we have had a lot...
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Culture, Relationship, Product
MEDITECH is a global company like everyone else. There is a pretty big market share in our region...
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Loyalty, Product
I wouldn't buy MEDITECH's product again because a lot of hospitals in our region are on Epic's...
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Relationship
We have several priority pack updates, and the vendor said they are going to fix things, but they...
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Value
If MEDITECH needs to make operational fixes, cost isn't an issue. If they need to do an integration...
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Relationship
MEDITECH recently changed their customer support website. When we open a case, it is like an email...
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Product
MEDITECH's system runs on two different platforms, which are NPR and MAT. Some of the modules are on...
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Product
In the nurses' eMAR, there is a list of medications that are active orders. The medications are...
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Relationship, Product
If any patient safety issues are identified, we do get notified quickly by MEDITECH.
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Product
There is no problem with Expanse Acute Care EHR's quality. It does what was promoted. There are a...
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Operations, Value
One nice thing about Expanse Acute Care EHR is it requires a much smaller support team for building...
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Relationship
I don't know of a single product or vendor, including a massive company like Microsoft or...
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Loyalty, Product
When we went live with the ambulatory module of Expanse Acute Care EHR, that went very well. Also,...
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Relationship
MEDITECH is an outstanding company to work with. There is definitely a lot of connectivity with the...
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Product, Value
Having an EHR is the base level where all health systems should be, and MEDITECH’s EHR is the...
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Relationship
With MEDITECH, it would be nice to have quicker ticket resolutions, but I recognize that they are a...
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Product
Expanse Acute Care EHR is a much more sophisticated and elaborate program than the other software we...
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Relationship
It is hard to know whether MEDITECH is keeping all their promises because sometimes the problem is...
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Product
Expanse Acute Care EHR is very click intense. There are a lot of different screens to go through,...
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Loyalty, Operations, Product
MEDITECH's training isn't great. The system is very configurable, so we do our own training for it....
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Relationship, Operations, Product
MEDITECH works hand-in-hand with us on upgrades, tests, and sign-offs. They are available to meet...
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Relationship
We don't pay MEDITECH to provide full management service support for the system, and we have noticed...
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Relationship
MEDITECH isn't really bothered about trying to bring together facilities that are in the same region...
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