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Enterprise Medical Record 6.x and Expanse (Global)
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Operations

The go-live went well and was pretty smooth. There were no big issues other than a couple of small...

Sep 2023
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Director

Relationship

MEDITECH is responsive, and if we need to escalate anything, they jump in. They are so responsive...

Sep 2023
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Director

Product

There could be some improvements to MEDITECH’S UI, and we would like to customize the workflow. We...

Sep 2023
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Director

Relationship

There is a certain way things have to work, and if we need something done, we can give MEDITECH an...

Sep 2023
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CNIO

Operations, Product

I would not buy Expanse Acute Care EMR again because the challenges we have had with our...

Aug 2023
||
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CNIO

Loyalty, Operations, Value

We have invested more time and resources to implement the system than any of us expected. I don't...

Aug 2023
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CNIO

Relationship, Product

MEDITECH doesn’t keep all their promises. They have struggled to adjust the product to our...

Aug 2023
||
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CNIO

Operations

MEDITECH hasn’t necessarily kept all their commitments. I thought the vendor would have an...

Aug 2023
||
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CNIO

Relationship, Product

MEDITECH has a great capacity for innovation and the ability to pull important data out and use it...

Aug 2023
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Director

Product

The discharge-transfer process is very difficult and leads to patient-safety issues. It is the...

Aug 2023
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Director

Relationship

MEDITECH’s tech support team is pretty good. They help with pain points and provide measurable...

Aug 2023
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CIO

Relationship

The problem with MEDITECH’s support team is that there are so many different specialists. Some of...

May 2023
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CIO

Loyalty, Value

Our plan is to roll out MEDITECH's product at all of our sites. The other vendors we are considering...

May 2023
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(0)
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CIO

Loyalty

The vendor no longer sells this product, so I can't say I would buy it again since it has been...

May 2023
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(0)
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Analyst/Coordinator

Loyalty

If I were the kind of a customer who was content in my comfort zone and didn't want to reeducate...

Apr 2023
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Analyst/Coordinator

Value

MEDITECH wants to charge us. They steer us right into extra charges. Everything is billable. We keep...

Apr 2023
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Analyst/Coordinator

Operations

We went through an upgrade a few years ago, and although MEDITECH brought consultants, programmers,...

Apr 2023
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Analyst/Coordinator

Relationship

The supervisor of the clinical team from the MEDITECH side is always on the phone with us. They...

Apr 2023
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Analyst/Coordinator

Relationship, Product

I would recommend MEDITECH, but I would tell people to get a product from the Expanse suite....

Apr 2023
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(0)
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Analyst/Coordinator

Product

When we talk to customers who have transitioned away from MEDITECH's software, one thing that comes...

Apr 2023
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Manager

Operations, Product

We have had lots of issues with provider uptake of MEDITECH's system. And some of those issues are...

Mar 2023
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Manager

Product

There are some challenges on the nursing side. In general, nurses tend to plug along at things and...

Mar 2023
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Manager

Relationship

There is a lack of solutions from the vendor. We come up with ideas on what MEDITECH could change,...

Mar 2023
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Manager

Relationship

MEDITECH is responsive. The vendor is good with updates. I really enjoy the MUSE forum. I am in the...

Mar 2023
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Manager

Loyalty, Operations, Product

There are pros and cons to all electronic systems out there. There are going to be struggles no...

Mar 2023
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Manager

Loyalty

We are going to do an upgrade, and I have some reservations about the nursing changes and how those...

Mar 2023
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Manager

Operations, Product

I would like to have improved materials and better guides for modules. MEDITECH is probably working...

Mar 2023
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(0)
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Manager

Relationship, Product

Overall, MEDITECH has been responsive and able to meet most of our needs with their software. We...

Mar 2023
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(0)
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Manager

Product

The product doesn't necessarily come out of the box ready to work with every setting. Due to the...

Mar 2023
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Manager

Value

Expenses have been a challenge for us with MEDITECH in the past. When it comes to whether I would...

Mar 2023
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Manager

Product

The system is completely integrated with the things that we are doing now. We haven't had any major...

Mar 2023
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Manager

Relationship

For the most part, MEDITECH has been fairly responsive when we have had challenges. The vendor finds...

Mar 2023
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(0)
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VP/Other Executive

Loyalty

MEDITECH has really picked up development because they feel Epic breathing down their necks, and...

Jan 2023
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VP/Other Executive

Loyalty, Operations, Value

MEDITECH's EMR has done well in our area, and to some extent, that is because of the scale of the...

Jan 2023
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VP/Other Executive

Loyalty, Operations, Product

We are consolidating our infrastructure, including our ERP infrastructure, to the extent that we can...

Jan 2023
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VP/Other Executive

Relationship, Operations, Product

The system is quite configurable. We can do a lot of our own building, and our clinical team can be...

Jan 2023
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VP/Other Executive

Operations

When the training occurred for Expanse Acute Care EMR, it was done in large measure on-site in...

Jan 2023
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VP/Other Executive

Relationship, Product

MEDITECH is doing some really good work with other solutions to allow interoperability between...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

MEDITECH’s support team is very responsive to work tasks, especially depending on the priority of...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

MEDITECH is almost intuitive. Based on their product work plans and presentations from two years ago...

Jan 2023
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(0)
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CIO

Loyalty

We are really looking forward to our system’s update. It is going to bring a number of very good...

Jan 2023
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(0)
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CIO

Relationship, Product

MEDITECH can be slow in delivering new technology, even with small things. For example, they have a...

Jan 2023
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Analyst/Coordinator

Product

We are very integrated when it comes to MEDITECH's EMR. There is pretty much a closed loop when it...

Nov 2022
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Analyst/Coordinator

Operations, Product

The only thing I don’t like about the process is that there are a lot of regular updates where we...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship, Product

MEDITECH's EMR is a great system, and MEDITECH is a great company in terms of what they are...

Nov 2022
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(0)
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Analyst/Coordinator

Relationship, Product

Whenever we run into issues with the MEDITECH system, an enhancement idea is always submitted, but...

Nov 2022
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(0)
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CIO

Relationship

MEDITECH has a lot of documentation, and they are constantly looking into changes in regulation. The...

Nov 2022
||
(0)
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Manager

Relationship

We engage with a lot of different people at MEDITECH, and recent experiences have lowered our...

Oct 2022
||
(0)
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Manager

Loyalty

We are implementing a lot of changes in Expanse Acute Care EMR, and we will continue to do that over...

Oct 2022
||
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