Enterprise Medical Record 6.x and Expanse (Global) Commentary
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Everton Santos
SRU Manager
KLAS SRU Manager - Everton Santos
 
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User Commentary

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CIO

Loyalty, Loyalty, Operations, Operations, Product, Product

MEDITECH's training isn't great. The system is very configurable, so we do our own training for it....

May 2024
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CIO

Relationship, Relationship, Operations, Operations, Product, Product

MEDITECH works hand-in-hand with us on upgrades, tests, and sign-offs. They are available to meet...

May 2024
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CIO

Relationship, Relationship

We don't pay MEDITECH to provide full management service support for the system, and we have noticed...

May 2024
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CIO

Relationship, Relationship

MEDITECH isn't really bothered about trying to bring together facilities that are in the same region...

May 2024
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Director

Operations, Operations

MEDITECH's implementations usually go really well. Their team is based in the US, but they are...

Mar 2024
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Director

Product, Product

The strength of the system is that it is hugely customizable. We have our own application...

Mar 2024
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Director

Product, Product

The product does some really good stuff digitally, but the regulatory reporting just doesn't do what...

Mar 2024
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Director

Relationship, Relationship

The vendor's support team is really responsive. We have routine calls with the vendor, and we can...

Mar 2024
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Director

Culture, Culture, Loyalty, Loyalty, Product, Product

Most of the time, the product works as promoted, and it does what it needs to do. The workflows work...

Mar 2024
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Director

Relationship, Relationship, Product, Product

As far as integration goes, sometimes it can take a lot of time to get where we need to get, but...

Mar 2024
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Director

Loyalty, Loyalty

We aren't sure whether MEDITECH will be in our long-term plans. If we get to choose, we will stay...

Mar 2024
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Director

Relationship, Relationship

MEDITECH keeps their promises to some degree. Any supplier will make promises to deliver something...

Mar 2024
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Director

Value, Value

In terms of costs, MEDITECH definitely doesn't charge for extra things. They are really...

Mar 2024
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CIO

Relationship, Relationship

My overall satisfaction with MEDITECH is good. Expanse Acute Care EHR is working well. It is a good...

Mar 2024
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CIO

Relationship, Relationship, Product, Product

The recent upgrade had a reduction in functionality that wasn't expected. There is a gap between the...

Mar 2024
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Manager

Loyalty, Relationship

MEDITECH probably meets most of our local needs. We have had some challenges with being a customer...

Feb 2024
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Manager

Operations

MEDITECH's training materials are basic, clear, and concise, but I would like to see them be more...

Feb 2024
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Manager

Relationship, Operations

I wish that it were a little easier to find resources on the vendor's webpage. I have to dig quite a...

Feb 2024
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Director

Relationship, Relationship

The vendor is customer focused. They take huge pride in the relationship. They are interested in...

Feb 2024
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Director

Product, Product, Value, Value

The product has facilitated my organization going paper free at the point of care with significant...

Feb 2024
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Director

Loyalty, Loyalty

We are in the throws of an implementation with the Expanse product. We are eagerly awaiting...

Feb 2024
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Director

Relationship, Relationship

The vendor could support us more in identifying and realizing cash-releasing benefits. That is key...

Feb 2024
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Analyst/Coordinator

Relationship

The vendor just recently updated their ticketing system. Their old one was an antiquated online...

Oct 2023
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Analyst/Coordinator

Relationship

If there is a patient safety issue, we get alerted by the vendor right away with whatever module is...

Oct 2023
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Analyst/Coordinator

Loyalty, Value

We see the benefits of having an electronic EMR. There are parts of our hospital that are still on...

Oct 2023
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Analyst/Coordinator

Loyalty

Our old vendor was sunsetting their product, so we did an RFP. We were partnered with a site that...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

In MEDITECH's system, there are many modules, like pharmacy, billing, accounts receivable, nursing,...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor is pretty good at hosting sprint reviews where they bring functionality to our region and...

Oct 2023
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Physician

Product

For the end users, the system is easy and simple if they are just using the system to look at...

Oct 2023
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Physician

Product

There is no way for us to be able to access the stuff from MEDITECH’s system outside of being on a...

Oct 2023
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Physician

Loyalty, Product

We are kind of stuck with MEDITECH's system, and we don't really have an option. It works okay for...

Oct 2023
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Physician

Loyalty, Relationship

We haven't had a good enough experience with the product. We believe that if we continue with...

Oct 2023
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Physician

Product, Value

The abilities of the dictation system are weak. A lot of duplication needs to be done. It takes a...

Oct 2023
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Physician

Product

MEDITECH has a very basic system. Currently, there is no way for us to do any dictations directly...

Oct 2023
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Physician

Operations

MEDITECH doesn’t generally offer training to the end users. It may be available for the...

Oct 2023
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Physician

Product

MEDITECH's system is a little too simplistic in terms of work and does not have enough connectivity...

Oct 2023
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CIO

Product

Expanse Acute Care EMR is working excellently. We updated to the latest version, and all the nurses’...

Sep 2023
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CIO

Value

Expanse Acute Care EMR is in the cloud for us. The only concern that we have right now is the cost...

Sep 2023
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CIO

Relationship, Operations

MEDITECH supports us in our upgrades. They always have a project manager working with us on every...

Sep 2023
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CIO

Relationship

MEDITECH’s response to issues is good but not excellent. MEDITECH listens to our complaints and...

Sep 2023
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CIO

Relationship, Product

The model we use works fine, and MEDITECH is very open to creating templates and things we can adapt...

Sep 2023
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CIO

Value

MEDITECH does not charge for every little thing, but for most things, we have to pay. I don't know...

Sep 2023
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CIO

Relationship

MEDITECH has problems retaining talent with their specialists. There are too many changes in...

Sep 2023
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CIO

Loyalty, Relationship, Product

We are evaluating the different models that MEDITECH has available, and for some of those models,...

Sep 2023
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Director

Operations

The go-live went well and was pretty smooth. There were no big issues other than a couple of small...

Sep 2023
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Director

Relationship

MEDITECH is responsive, and if we need to escalate anything, they jump in. They are so responsive...

Sep 2023
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Director

Product

There could be some improvements to MEDITECH’S UI, and we would like to customize the workflow. We...

Sep 2023
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Director

Relationship

There is a certain way things have to work, and if we need something done, we can give MEDITECH an...

Sep 2023
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CNIO

Operations, Product

I would not buy Expanse Acute Care EMR again because the challenges we have had with our...

Aug 2023
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(0)
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CNIO

Loyalty, Operations, Value

We have invested more time and resources to implement the system than any of us expected. I don't...

Aug 2023
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(0)
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CNIO

Relationship, Product

MEDITECH doesn’t keep all their promises. They have struggled to adjust the product to our...

Aug 2023
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(0)
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CNIO

Operations

MEDITECH hasn’t necessarily kept all their commitments. I thought the vendor would have an...

Aug 2023
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CNIO

Relationship, Product

MEDITECH has a great capacity for innovation and the ability to pull important data out and use it...

Aug 2023
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Director

Product

The discharge-transfer process is very difficult and leads to patient-safety issues. It is the...

Aug 2023
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Director

Relationship

MEDITECH’s tech support team is pretty good. They help with pain points and provide measurable...

Aug 2023
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