Enterprise Medical Record 6.x and Expanse (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
MEDITECH’s staff members are very involved.
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Product
From a PACS standpoint, the biggest challenge with Expanse Acute Care EHR for a radiologist is that...
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Culture, Loyalty, Value
Because of the economy, MEDITECH is now very conscious about charging for things. Compared to other...
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Product
Only some of the modules in Expanse Acute Care EHR have advanced. The system's imaging and...
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Loyalty, Value
Unfortunately, we are still using Expanse Acute Care EHR. Whether it is part of our long-term plans...
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Culture, Value
MEDITECH always threatens that they are going to charge us. Sometimes they do, and other times they...
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Relationship
I find MEDITECH's support to be problematic. The vendor isn't collaborative. When we open tickets...
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Relationship, Product
We have worked well with MEDITECH to do what we need to do, and things have probably been more...
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Relationship, Product
MEDITECH has strong ongoing relationship management and response times to our needs. Something I...
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Relationship, Product
I would like the vendor to develop a way for there to be direct patient engagement through the app...
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Loyalty, Product
We can’t move Expanse Acute Care EHR to the cloud because the vendor won't support that unless we go...
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Relationship, Operations
MEDITECH is not always good at adapting to different requirements. They stick to their own timeline....
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Product
The things that stand out most about the product are its flexibility, comprehensive design, and...
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Relationship
To improve our experience as a customer, the vendor should prioritize accelerated investment in road...
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Product
Key opportunities for product improvement include modernizing the user with a particular emphasis on...
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Relationship
MEDITECH's value lies in the reliability of their solutions, their provider-friendly customizations,...
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Loyalty, Operations, Product
We are still learning how to actually use Expanse Acute Care EHR. We have quite a few data-quality...
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Relationship, Operations, Product
MEDITECH’s support around the go-live was very good. But the jury is still out on some of their...
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Culture, Loyalty, Product
We are using a clinical coder that MEDITECH recommended. It doesn't work very well. It is too slow....
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Operations, Product
I would recommend MEDITECH. People need to know that MEDITECH's business model is that we build the...
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Product
We have a long way to go before Expanse Acute Care EHR’s functionality meets all our needs. The...
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Loyalty
Getting into the system has been hard, but I would buy Expanse Acute Care EHR again. We are still...
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Relationship
The people we work with at MEDITECH have been empowered to solve our problems to some extent. There...
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Loyalty, Product
We are on a journey with outcomes. A struggle we have had with MEDITECH is getting data out of the...
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Operations, Product
Things are pretty simple because a lot of MEDITECH's solutions are integrated. They provide all the...
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Loyalty, Relationship, Product
MEDITECH has things on the road map, but some of our needs don't come in a timely manner. For...
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Relationship
The support is all in America. But MEDITECH does have a nice system. They call it MEDITECH Circle...
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Relationship, Product
We do an upgrade a couple of times a year with the priority packs or patches. More awareness of some...
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Relationship, Product
MEDITECH’s software is customizable. They are very on top of some of our regulatory needs and...
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Product
MEDITECH is leading the way in CCDs being exchanged and connecting with other EMRs.
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Product
We are a subspecialty, so the system doesn't always work for us, but it is pretty close. There is...
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Relationship, Product
MEDITECH can serve us by just keeping the patient in mind; being very patient-centric to ensure that...
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Relationship
Our experience with MEDITECH has been excellent. We are a smaller market for them, but they are very...
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Relationship
For the most part, MEDITECH responds to support tickets. However, when it comes to resolving an...
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Product
I believe the system is capable of providing more reporting functionality than we currently use....
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Product
The system’s functionality is often glitchy. For example, when nurses are updating patient notes,...
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Value
It is unclear whether the vendor has a clear vision; they certainly haven’t communicated one to us....
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Loyalty, Product
I had high hopes for AI functionality, but I haven’t seen the capabilities I was expecting. Even the...
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Operations, Product
MEDITECH makes things unnecessarily complicated. In this day and age, systems should be more...
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Product, Value
The way upgrade information is communicated could be improved, and simplifying the distribution...
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Operations
The initial training was especially challenging. We found that by the third or fourth training...
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Culture
One major issue is the sales pitch. It doesn’t clearly explain the full ecosystem of required...
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Operations, Product
The design is old-school. With some of the menus that I have to deal with, it is almost like we are...
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Relationship, Product
I'm not sure MEDITECH offers everything we need to meet our clinical goals. For example, our EMTs...
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Value
MEDITECH charges for everything, and they are very expensive, but they provide a very good product....
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Product
When we need code patches or releases from MEDITECH, those have to come down through a cycle that...
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Operations
MEDITECH had people whose first day on the job was our kickoff session. Those people didn't even...
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Relationship
MEDITECH has a knowledge base for our area, but that only consists of things that have been reviewed...
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Relationship
MEDITECH's tech is pretty average. It feels like 1990s technology. We have definitely bought into...
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Operations, Product
One big disappointment for those of us who worked on previous EMRs was that MEDITECH gave us Excel...
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Loyalty, Relationship
One reason we chose MEDITECH was that they were the vendor we could afford. We couldn't afford Epic...
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Operations
We didn't have a requirement document with MEDITECH, and that made it difficult for us to define our...
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Product
Interoperability is hard with MEDITECH on a good day, and MEDITECH doesn't make things easier. They...
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Culture, Relationship, Product
MEDITECH has kept all of their promises to date except for one. They promised to integrate with a...
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Product
MEDITECH talks a lot of trash about AI, but it is all talk. Also, MEDITECH has taken their...
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Product
Expanse Acute Care EHR works with most voice recognition software.
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Relationship, Value
I don't think that MEDITECH is cutting edge. I worry that the next time we need something from them,...
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Culture, Value
MEDITECH's contract was quite rigorous. We never have surprise charges with MEDITECH. When there is...
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Loyalty, Product, Value
I wouldn't recommend MEDITECH's system to a public hospital in our area that wanted every module top...
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Product
The system has a couple of displays that are very unintuitive. We are told that things are that way...
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Relationship
We have found challenges with MEDITECH's support. The vendor lacks flexibility. We have had a number...
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Loyalty, Product, Value
Expanse Acute Care EHR has done its job in terms of ticking boxes and allowing us to do certain...
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Loyalty, Product
Expanse Acute Care EHR is a good system. I don't think it has all the features we want. Every vendor...
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Culture, Relationship
Sometimes, when we are having an issue, MEDITECH will say they are going to deliver something, but...
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Relationship, Product
From a report writing perspective, MEDITECH has hundreds of customers to support. However, from...
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Operations, Product
I don't know how other vendors do their upgrades, but I find the process of MEDITECH's priority pack...
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Product, Value
I wouldn't buy Expanse Acute Care EHR again. I only know MEDITECH's systems, but when I speak to my...
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Relationship, Product
MEDITECH currently has limited FHIR-integration capabilities. Those capabilities are under...
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Product
MEDITECH lacks some integration opportunities to link patients to other online patient services.
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Relationship, Operations, Product
There is still some work that needs to be done to improve the usability. We get a lot of feedback on...
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Operations
Navigating MEDITECH’s training materials is a bit challenging sometimes. If I go to MEDITECH's...
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Relationship, Operations
MEDITECH did a pretty good job of trying to keep us on task for our implementation, but sometimes...
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Product
Our current version of Expanse Acute Care EHR is definitely better than previous versions, so there...
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Product
We would like to see some improvements and workflows that represent our needs within our reporting processes....
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Relationship, Product
We are able to capture most of what we need without customization or specialized things, but there...
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Relationship, Product
The solution has been good. It is pretty much meeting all of our needs at the moment. We have had...
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Product
The solution meets most local needs. There are still some areas where it falls short around being...
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Relationship
We are a longstanding customer of MEDITECH. We always feel like we have to bring things to...
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Loyalty, Product
We are on an older version of the system, but the system looks dated and old. It isn't as stable as...
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Relationship
We have regular catch-up meetings between MEDITECH's executive teams and our teams. Those...
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Product
We had a recent usability survey that said that most people find the system to be easy to move in...
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Value
MEDITECH's system is one of the cheaper EMRs, and that means that its ROI is easier to see. It isn't...
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Relationship, Product
In terms of integration, my experience with MEDITECH is pretty good. We do a fair amount of...
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Loyalty, Product
Expanse Acute Care EHR is very cumbersome as far as design goes. But I don't have a lot of...
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Relationship, Product
We have a lot of local needs, and MEDITECH meets most of them. I feel like Expanse Acute Care EHR is...
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Loyalty
We have a strategy to collaborate more with organizations in our region, including aligning towards...
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Relationship, Value
Enterprise Medical Record 6.x is cheap as chips. What we get for what we pay is phenomenal. Also,...
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Product
We want improved integration. The system is difficult to integrate with.
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Relationship
The vendor engages with us well to support us, and the system is really user-friendly for our end users....
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Product
We recommend Expanse for clinical use; however, we do not recommend it for billing or inventory...
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Relationship, Product
The MEDITECH billing and inventory management system lacks country-specific workflows and requires...
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Product
The patient portal, particularly the teleconsultation feature, is a crucial application that we need...
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Relationship
It would greatly enhance our experience with MEDITECH if they established a local office and...
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Product
It is crucial that MEDITECH implements impact assessments for upgrades, updates, and instances of...
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Loyalty, Relationship, Product
The most important thing MEDITECH can do in 2025 to improve our experience as a customer is to focus...
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Product
MEDITECH could do a lot to improve how well the system meets our local needs. The RIS module is the...
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Value
MEDITECH tends to nickel-and-dime us where they can. They tell us all the time that things are...
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Value
I only represent a small piece of Expanse Acute Care EHR. There could be other modules that are...
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Operations, Product
We seem to do more patching with MEDITECH's system than upgrading. The patches and bug fixes go...
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Product
Even MEDITECH's standard content requires a large amount of reconfiguration for the Canadian...
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Loyalty
MEDITECH's system isn't necessarily part of our long-term plans. Our organization has a third party...
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Relationship
I haven't seen any proactive gestures from MEDITECH, and MEDITECH doesn't keep all of their...
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Culture, Relationship
MEDITECH keeps their promises when they can. Scope creep is very interesting in this industry, so...
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Relationship, Product
When something happens at two in the morning, we want quicker responses than we get. That doesn't...
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Loyalty, Product
I want the vendor to focus on getting everything to the web. Things are delivered on a browser, but...
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Relationship
On the relationship side, I wouldn't want MEDITECH to do anything differently. I want them to stay...
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Operations, Product
Our providers are happy with the product. They learn it and then jump in. It isn't hard for them to...
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Product
Optimized use could always be better. The system requires too many clicks. Don't get me wrong, Epic...
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Operations, Product
We implemented MEDITECH's web oncology module. That is one of their new modules, and it has changed...
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Culture, Loyalty, Relationship
We have invested quite a bit in Expanse Acute Care EHR and MEDITECH. Unless some miracle happens and...
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Culture
There have been some surprises in terms of what we are being billed for, but they haven't been big....
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Product, Value
I am comfortable with Expanse Acute Care EHR. All solutions have their problems. Cerner and Epic's...
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Culture, Loyalty, Value
We went with MEDITECH's system because MEDITECH came to the table and made a deal at a price with...
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Relationship
With MEDITECH, we thought we were buying into this US behemoth with thousands of customers under...
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Operations
MEDITECH’s implementation team is a great bunch of people who are very personable and willing to do...
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Product
Going to Expanse Acute Care EHR feels like I have gone back 20 years in tech. For instance, we can’t...
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Value
There are things in MEDITECH's system that we wish we already had, and I shouldn’t have to pay for...
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Operations, Product
The interoperability in Expanse Acute Care EHR is really hard for us, and it breaks my heart every...
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Relationship, Product
I have asked MEDITECH for enhancements, and I haven't gotten any serious ones delivered. Customers...
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Relationship
MEDITECH’s people mean well and try, but we outstrip their capacity and capability regularly, so...
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Product
MEDITECH has done well at localization, but there are little stupid things, like every user can have...
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Loyalty, Product
We have been live with this system for a while, and we are using it effectively. It has been a...
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Relationship
We have a UK base now for MEDITECH, so the challenge we have is with the service desk team. Their...
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