Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EMR (Global)

Enterprise Medical Record 6.x and Expanse (Non-US)
Filtered view: All

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Interfacing and Integration

We are very integrated when it comes to MEDITECH's EMR. There is pretty much a closed loop when it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only thing I don’t like about the process is that there are a lot of regular updates where we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

MEDITECH's EMR is a great system, and MEDITECH is a great company in terms of what they are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Whenever we run into issues with the MEDITECH system, an enhancement idea is always submitted, but...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH has a lot of documentation, and they are constantly looking into changes in regulation. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We engage with a lot of different people at MEDITECH, and recent experiences have lowered our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are implementing a lot of changes in Expanse Acute Care EMR, and we will continue to do that over...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

MEDITECH is pretty good about not charging for all of the extra services or functions they offer....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had a lot of misalignments with MEDITECH's Expanse platform in terms of efficiencies. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Basically, as end users, we become experts in our field with MEDITECH's system. We have to do that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have challenges with the Expanse platform, and I didn't have these challenges with my old MEDITECH...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Implementing the system during a pandemic was difficult. I know MEDITECH did their best. We didn't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would like to see the vendor ask for more involvement from the end users and assist the end users...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Expanse Acute Care EMR is quite good. Everything seems to be running very well. The system has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Expanse was a completely different build from our last EMR, and nothing was shared between the two...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The implementation itself went very smoothly. We had an extended period of stabilization because the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The wonderful thing about MEDITECH’s system is that we don't need a huge team to support it after...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have really good engagement with MEDITECH’s executive leads. MEDITECH has many forums that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

MEDITECH's product is very well priced when compared to the products of other vendors in the market....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

MEDITECH has remarkably good support people.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

For the initial training, each of the departments had a trainer prior to the go-live, and then we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Our people really like the web-based Expanse product. The older technologies are not as good, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our country’s billing is as complicated as any other country’s billing. There are all sorts of hoops...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

In terms of product quality, people always want more and better. But people get what they pay for,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

I would like MEDITECH to focus on getting their entire environment to their web platform. I want the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The vendor doesn’t do a fantastic job with patient engagement. We have portals that are very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our experience with MEDITECH has been great. They are a responsive partner. We are on a journey to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Relative to clinicals in this part of the world, MEDITECH needs to grow and get a little bit more...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

Our next step is to continue the paperless rollout and to get everything onto the MEDITECH web...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

MEDITECH charges us fairly. They have been a very good partner with us, but sometimes, they charge...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

I would have expected the benefit of the product to be realized straightaway, and it was....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are in the midst of going paperless, and we are making progress in that. That is a big deal, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have hopes that MEDITECH will eventually be able to figure out what we want their system to do,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have always found MEDITECH to be very open to working with us to solve our problems. I have never...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system does pretty well and is pretty consistent, but it doesn't always do what we need it to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH pretty badly underestimated the time that a recent upgrade was going to take, so we were...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

MEDITECH’s training is really good. Everybody has pivoted toward virtual training now because of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are very happy with the Expanse platform, especially for our clinicians and our clinical staff. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

One of the things that really differentiates the Expanse platform from our previous MEDITECH...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

In general, MEDITECH needs to start sunsetting some of their older technology so they can throw more...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I don’t see the Expanse platform going anywhere for a while. We are happy with the system and its...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I don’t always feel like MEDITECH’s development track is reacting quickly enough. Sometimes we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

One of the ways that the customer and vendor relationship gets better is not just by me telling...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The system's integration is a major strength. We have few instances of unplanned downtime.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The dictionaries are easy to navigate. The build is straightforward and has good documentation, so...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Some of the standard content does not meet ISMP standards, and certain ICD codes don't match the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We would like MEDITECH to improve the integration with reporting for governing bodies in the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The clinical modules are very siloed, so we have limited data sharing across clinical modules. That...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

When we submit ideas, MEDITECH doesn't move forward with our ideas quickly. Upgrades take years...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When we ask the MEDITECH team to do something, they are very attentive to our needs.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have limited ability to generate customized reports at the user level. Also, we can't mine for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

There is limited bidirectional data sharing between MEDITECH and our PACS. MEDITECH's system cannot...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

With certain things, we can't access prior data with one click; instead, we need to scroll for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We need MEDITECH to integrate automatic workload documentation in the screens. For example, a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system presents the critical oxygenation and ventilation information with other vitals in a way...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
Article
KLAS article icon
A Global Collaborative: Bringing the Arch to Australia
27 November 18    |   Aaron Jones, CNIO and Sydney Local Health District
We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​