Enterprise Medical Record 6.x and Expanse (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Analyst/Coordinator

Interfacing and Integration

We are very integrated when it comes to MEDITECH's EMR. There is pretty much a closed loop when it...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The only thing I don’t like about the process is that there are a lot of regular updates where we...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH's EMR is a great system, and MEDITECH is a great company in terms of what they are...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Whenever we run into issues with the MEDITECH system, an enhancement idea is always submitted, but...

Nov 2022
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CIO

Relationship

MEDITECH has a lot of documentation, and they are constantly looking into changes in regulation. The...

Nov 2022
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Manager

Service and Support

We engage with a lot of different people at MEDITECH, and recent experiences have lowered our...

Oct 2022
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Manager

Future Outlook

We are implementing a lot of changes in Expanse Acute Care EMR, and we will continue to do that over...

Oct 2022
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CIO

ROI / Cost (care and feeding)

MEDITECH is pretty good about not charging for all of the extra services or functions they offer....

Sep 2022
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Director

Functionality and Upgrades

We have had a lot of misalignments with MEDITECH's Expanse platform in terms of efficiencies. The...

Aug 2022
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Director

Service and Support

Basically, as end users, we become experts in our field with MEDITECH's system. We have to do that...

Aug 2022
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Director

Functionality and Upgrades

I have challenges with the Expanse platform, and I didn't have these challenges with my old MEDITECH...

Aug 2022
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Director

Implementation and Training

Implementing the system during a pandemic was difficult. I know MEDITECH did their best. We didn't...

Aug 2022
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Analyst/Coordinator

Relationship

I would like to see the vendor ask for more involvement from the end users and assist the end users...

Aug 2022
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Manager

Functionality and Upgrades

Expanse Acute Care EMR is quite good. Everything seems to be running very well. The system has...

Jul 2022
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CIO

Interfacing and Integration

Expanse was a completely different build from our last EMR, and nothing was shared between the two...

Jul 2022
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CIO

Implementation and Training

The implementation itself went very smoothly. We had an extended period of stabilization because the...

Jul 2022
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CIO

Service and Support

The wonderful thing about MEDITECH’s system is that we don't need a huge team to support it after...

Jul 2022
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CIO

Relationship

We have really good engagement with MEDITECH’s executive leads. MEDITECH has many forums that we...

Jul 2022
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CIO

ROI / Cost (care and feeding)

MEDITECH's product is very well priced when compared to the products of other vendors in the market....

Jul 2022
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Analyst/Coordinator

Service and Support

MEDITECH has remarkably good support people.

Jun 2022
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Analyst/Coordinator

Implementation and Training

For the initial training, each of the departments had a trainer prior to the go-live, and then we...

Jun 2022
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CIO

Technology

Our people really like the web-based Expanse product. The older technologies are not as good, and...

Jun 2022
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CIO

Functionality and Upgrades

Our country’s billing is as complicated as any other country’s billing. There are all sorts of hoops...

Jun 2022
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CIO

Functionality and Upgrades

In terms of product quality, people always want more and better. But people get what they pay for,...

Jun 2022
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CIO

Technology

I would like MEDITECH to focus on getting their entire environment to their web platform. I want the...

Jun 2022
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CIO

Technology

The vendor doesn’t do a fantastic job with patient engagement. We have portals that are very...

Jun 2022
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CIO

Relationship

Our experience with MEDITECH has been great. They are a responsive partner. We are on a journey to...

Jun 2022
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CIO

Other Observations & Comments

Relative to clinicals in this part of the world, MEDITECH needs to grow and get a little bit more...

Jun 2022
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CIO

Technology

Our next step is to continue the paperless rollout and to get everything onto the MEDITECH web...

Jun 2022
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CIO

ROI / Cost (care and feeding)

MEDITECH charges us fairly. They have been a very good partner with us, but sometimes, they charge...

Jun 2022
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CIO

Implementation and Training

I would have expected the benefit of the product to be realized straightaway, and it was....

Jun 2022
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CIO

Functionality and Upgrades

We are in the midst of going paperless, and we are making progress in that. That is a big deal, and...

Jun 2022
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Manager

Technology

We have hopes that MEDITECH will eventually be able to figure out what we want their system to do,...

Mar 2022
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Manager

Relationship

I have always found MEDITECH to be very open to working with us to solve our problems. I have never...

Mar 2022
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Manager

Functionality and Upgrades

The system does pretty well and is pretty consistent, but it doesn't always do what we need it to...

Mar 2022
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CIO

Functionality and Upgrades

MEDITECH pretty badly underestimated the time that a recent upgrade was going to take, so we were...

Mar 2022
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CIO

Implementation and Training

MEDITECH’s training is really good. Everybody has pivoted toward virtual training now because of...

Mar 2022
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CIO

Functionality and Upgrades

We are very happy with the Expanse platform, especially for our clinicians and our clinical staff. I...

Mar 2022
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CIO

Technology

One of the things that really differentiates the Expanse platform from our previous MEDITECH...

Mar 2022
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CIO

Technology

In general, MEDITECH needs to start sunsetting some of their older technology so they can throw more...

Mar 2022
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CIO

Functionality and Upgrades

I don’t see the Expanse platform going anywhere for a while. We are happy with the system and its...

Mar 2022
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CIO

Service and Support

I don’t always feel like MEDITECH’s development track is reacting quickly enough. Sometimes we...

Mar 2022
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CIO

Relationship

One of the ways that the customer and vendor relationship gets better is not just by me telling...

Mar 2022
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CIO

Interfacing and Integration

The system's integration is a major strength. We have few instances of unplanned downtime.

Dec 2021
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CIO

Functionality and Upgrades

The dictionaries are easy to navigate. The build is straightforward and has good documentation, so...

Dec 2021
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CIO

Functionality and Upgrades

Some of the standard content does not meet ISMP standards, and certain ICD codes don't match the...

Dec 2021
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CIO

Interfacing and Integration

We would like MEDITECH to improve the integration with reporting for governing bodies in the...

Dec 2021
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CIO

Functionality and Upgrades

The clinical modules are very siloed, so we have limited data sharing across clinical modules. That...

Dec 2021
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CIO

Functionality and Upgrades

When we submit ideas, MEDITECH doesn't move forward with our ideas quickly. Upgrades take years...

Dec 2021
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CIO

Relationship

When we ask the MEDITECH team to do something, they are very attentive to our needs.

Dec 2021
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CIO

Functionality and Upgrades

We have limited ability to generate customized reports at the user level. Also, we can't mine for...

Dec 2021
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CIO

Interfacing and Integration

There is limited bidirectional data sharing between MEDITECH and our PACS. MEDITECH's system cannot...

Dec 2021
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CIO

Functionality and Upgrades

With certain things, we can't access prior data with one click; instead, we need to scroll for...

Dec 2021
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CIO

Functionality and Upgrades

We need MEDITECH to integrate automatic workload documentation in the screens. For example, a...

Dec 2021
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CIO

Functionality and Upgrades

The system presents the critical oxygenation and ventilation information with other vitals in a way...

Dec 2021
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