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Enterprise Medical Record 6.x and Expanse (Non-US)
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CMIO

After some unsurprising teething problems, Expanse Acute Care EMR is way more user friendly and a...

Jul 2021
||
(0)
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CMIO

The nursing piece of Expanse Acute Care EMR is in beta testing, or leading users are using it in the...

Jul 2021
||
(0)
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CMIO

I like Expanse Acute Care EMR's user interface; MEDITECH assesses its usability. There is a single...

Jul 2021
||
(0)
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CMIO

We have big, ongoing issues with the integration of third-party systems, especially our cardiology...

Jul 2021
||
(0)
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CMIO

We went live with a module of Expanse Acute Care EMR called Critical Care recently, and it is...

Jul 2021
||
(0)
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CMIO

MEDITECH avoids charging for every little thing, and that is a major aspect of why we are quite...

Jul 2021
||
(0)
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CMIO

We have learned over the years that training is something that does not work when it is delivered...

Jul 2021
||
(0)
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CMIO

MEDITECH is quite responsive. We have been a customer of theirs for a long time. We know exactly how...

Jul 2021
||
(0)
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CIO

MEDITECH is very good. We will finalize a go-live for some features soon. There are a lot of cool...

May 2021
||
(0)
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CIO

When it comes to making a decision about keeping a product, there is a lot more that comes into play...

May 2021
||
(0)
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CIO

MEDITECH moves at their own pace. Even if we have something very urgent, they might feel a different...

May 2021
||
(0)
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CIO

Training is not MEDITECH’s strong suit. That is because of the quality of the trainer. It is the...

May 2021
||
(0)
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CIO

There are a few bugs on some of Expanse Acute Care EMR's new functionalities. Also, there are a few...

May 2021
||
(0)
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CIO

We are talking about rolling out web-based nursing software, but MEDITECH is promoting it as...

May 2021
||
(0)
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CIO

In regard to support from MEDITECH, it is the luck of the draw. However, their executive involvement...

May 2021
||
(0)
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Director

We have had such a massive investment in the solution over the years. The system is functional and...

May 2021
||
(0)
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Director

I can’t remember the last time MEDITECH gave us a heads up that there was an issue percolating. We...

May 2021
||
(0)
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Director

MEDITECH could have more online training. Their current model is to train the trainer. MEDITECH...

May 2021
||
(0)
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Manager

We do order entry with Expanse Acute Care EMR. Physicians still do paper charting with their...

Apr 2021
||
(0)
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Manager

I like Expanse Acute Care EMR. It works for what I need to do. I don’t hear many complaints from the...

Apr 2021
||
(0)
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Manager

Because MEDITECH is an American company, we sometimes run into a few snags converting the system...

Apr 2021
||
(0)
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Manager

We are facing a limitation due to using this version, whereas Expanse Acute Care EMR addresses much...

Feb 2021
||
(0)
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Manager

MEDITECH's executive involvement has been pretty good. They eventually respond to us. I know the...

Feb 2021
||
(0)
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Manager

MEDITECH will send us notes letting us know that we have security issues with something. They warn...

Feb 2021
||
(0)
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Manager

The product does work very well in terms of the sales pitch comparison from MEDITECH. They promote a...

Feb 2021
||
(0)
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Manager

MEDITECH has a good vision, and they are moving forward. They may not move as fast as everyone...

Feb 2021
||
(0)
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Manager

The product is very good, but sometimes there is unknown downtime. At one point, we had an upgrade...

Feb 2021
||
(0)
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Manager

MEDITECH's training has been very good. It is all web-based training now. It used to be that if we...

Feb 2021
||
(0)
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Manager

With MEDITECH, anything we need besides monitors or an interface can be sold to us in bits and...

Feb 2021
||
(0)
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Manager

The system has improved a lot over the last few years. The GUI has improved a lot, and the web...

Feb 2021
||
(0)
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Manager

The vendor kind of has a solution for everything as far as integration goes. They do have products...

Feb 2021
||
(0)
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Manager

I would recommend MEDITECH. I am very happy with them. The system is like driving a Honda that gets...

Feb 2021
||
(0)
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Manager

I hope things are even better a year from now. MEDITECH doesn’t understand the different levels of...

Feb 2021
||
(0)
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Manager

Years ago, MEDITECH said they were introducing a new version, and we moved to the web version. They...

Feb 2021
||
(0)
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Manager

I don't know that Expanse Acute Care EMR would be a great choice if we had to make the decision...

Jan 2021
||
(0)
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Manager

When we realized that the system wasn't working as expected and that we had lost some functionality,...

Jan 2021
||
(0)
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Manager

For the most part, MEDITECH has delivered on their promises, but they have done so with some growing...

Jan 2021
||
(0)
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Manager

Expanse Acute Care EMR is a bit clunky, and I don't know that it works as well as it is purported to...

Jan 2021
||
(0)
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Manager

MEDITECH does full-court press whenever they have a new module. They provide weeks of go-live...

Jan 2021
||
(0)
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Manager

I suspect that we will be more satisfied in the coming year because the physicians will have access...

Jan 2021
||
(0)
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Manager

We aren't huge fans of Expanse Acute Care EMR because we lost certain functionality from the old...

Jan 2021
||
(0)
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Manager

COVID-19 has really accelerated a lot of MEDITECH implementations. We have done some things around...

Jan 2021
||
(0)
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VP/Other Executive

The implementation was smoother than other implementations I have done. We had the benefit of years...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

The regular MEDITECH protocol is that at a certain point after the go-live, the implementation team...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would pick MEDITECH again if only for the continuity during the data conversion process. But there...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During an implementation, it is really important to identify the business requirements and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MEDITECH's training was excellent. They were really capable. Our staff members went to MEDITECH's...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is working well. MEDITECH didn't oversell. Every vendor does oversell, and some of that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Despite the significant volumes that MEDITECH has, we have found that when we have a critical issue,...

Jan 2021
||
(0)
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VP/Other Executive

We are always waiting or advocating for functionality changes that maybe have some place on...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

Each hospital has to look at their specific needs. I get the sense that MEDITECH's market share is...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

We are moving to the Expanse platform, and it will be fully integrated. We started implementing the...

Jan 2021
||
(0)
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Manager

In a few weeks, we will know whether we are on target for our go-live date, but so far, the go-live...

Jan 2021
||
(0)
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 or  to see details.

Manager

The system is not living up to the hype. We are getting new things that are coming out. The updates...

Nov 2020
||
(0)
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 or  to see details.

Manager

There are a number of agencies we have to share data with. We have to do EMPI and patient matching....

Nov 2020
||
(0)
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 or  to see details.

Manager

MEDITECH certainly has some catching up to do. There are a lot of legacy products and things they...

Nov 2020
||
(0)
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Manager

In terms of proactivity, it is hard for MEDITECH’s project managers to spot problem and trends...

Nov 2020
||
(0)
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Manager

The executive involvement from MEDITECH is strong. There are some good executives there. I have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hospitals hate spending money, but overall, there is good value in what MEDITECH provides. We can...

Nov 2020
||
(0)
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 or  to see details.

Manager

Given the environment that we have today and the vendor's people have to choose from, I would...

Nov 2020
||
(0)
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Manager

MEDITECH has supported us pretty well and has gotten us to where we expected to be. Implementing...

Nov 2020
||
(0)
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Manager

COVID-19 showed us that we were able to introduce new order sets with MEDITECH's software along with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MEDITECH is good to work with. From a process perspective, some of their tools need to be updated,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, MEDITECH works well for us. Their people can be hit and miss. For all the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hope my satisfaction with MEDITECH doesn‘t go down. It would be hard for us to get even higher...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The architecture of many vendors' systems is antiquated. Vendors are trying to control the entire...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With any enterprise software, there is what I call the "good enough" bar. At the end of the day,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MEDITECH keeps their promises to the extent that any vendor does. There is always a bit of the...

Nov 2020
||
(0)
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 or  to see details.

Manager

There are a few things MEDITECH could have charged us for and didn't. They are pretty clear where...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from MEDITECH was a bit of a mixed bag. Some of it was really good, and in other cases,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The implementation was smoother than other implementations I have done. We had the benefit of years...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The regular MEDITECH protocol is that at a certain point after the go-live, the implementation team...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would pick MEDITECH again if only for the continuity during the data conversion process. But there...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

During an implementation, it is really important to identify the business requirements and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Overall, our experience with MEDITECH is going well. They are willing to have regular meetings with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH is responsive to changes. Like all vendors, they have their queues for requests that come...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our organization has made a significant commitment to be on MEDITECH's platform. We definitely want...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH doesn't nickel-and-dime. For example, we thought we needed something from another vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH supports interoperability. They use all the regular standards. They have verification...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH's support people are pretty responsive. They follow up. There is a significant volume that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When COVID-19 hit, we got emails from MEDITECH about what they were doing around virtual care. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic, Cerner, and MEDITECH all have good systems, and I have had good experiences with all three...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH's training was excellent. They were really capable. Our staff members went to MEDITECH's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system is working well. MEDITECH didn't oversell. Every vendor does oversell, and some of that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Despite the significant volumes that MEDITECH has, we have found that when we have a critical issue,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are always waiting or advocating for functionality changes that maybe have some place on...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Each hospital has to look at their specific needs. I get the sense that MEDITECH's market share is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have groups in our region who work with different EMR vendors, and from what we can see, there...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we are making big changes, MEDITECH needs to be a bit more sensitive to what the operational...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

In terms of the way MEDITECH’s new application works, it is where it needs to be. I wish they would...

Nov 2020
||
(0)
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CEO/President

In the past, we ran one of MEDITECH’s older systems, and it wasn’t elegant, but it was quite stable....

Nov 2020
||
(0)
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 or  to see details.

CEO/President

MEDITECH keeps their promises to me, but when they tell me they are going to change the application...

Nov 2020
||
(0)
 Thank you  Helpful

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CEO/President

My satisfaction with MEDITECH should stay the same over the next 12 months, and it is already pretty...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

There has been a paradigm shift with MEDITECH. They used to just waltz in and assume they were going...

Nov 2020
||
(0)
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CIO

An EMR implementation is always complicated. The process was hard for our departments mostly because...

Oct 2020
||
(0)
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CIO

The difference between our old system and our new system is like night and day. Our last system was...

Oct 2020
||
(0)
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CIO

We have very good communication with other MEDITECH hospitals in our area. We usually share...

Oct 2020
||
(0)
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CIO

MEDITECH doesn't charge for updates to the Expanse platform. We are applying a few more updates,...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

I don't think the Expanse platform will get to the level of digital maturity that I want within my...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

COVID-19 has made our MEDITECH implementation challenging. The Expanse platform isn't just an...

Oct 2020
||
(0)
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 or  to see details.

Director

One of the biggest challenges is that MEDITECH's software is US based, so there are some unique...

Oct 2020
||
(0)
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Director

With the Expanse platform, there are some modules that are still written on the old code, so the...

Oct 2020
||
(0)
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Director

MEDITECH has done well during COVID-19, but there is a lot of confusion about simple functionality....

Oct 2020
||
(0)
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Director

I don't know whether our executive really looked at what other products could bring to the table....

Oct 2020
||
(0)
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CIO

The modules that haven't been rewritten need a lot of attention. Some versions are fundamentally the...

Oct 2020
||
(0)
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CIO

A hospital I previously worked in had all kinds of stability issues with MEDITECH, but the problems...

Oct 2020
||
(0)
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CIO

I know the MEDITECH folks really well, so I get fantastic executive involvement. But that is all...

Oct 2020
||
(0)
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CIO

I hope we stay at the high end of things in a year. Obviously, everything has to do with our...

Oct 2020
||
(0)
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 or  to see details.

CIO

With implementations, the outside factors and local support and structure matter. It is easy to...

Oct 2020
||
(0)
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CIO

Every time we get training on a new system, we start building things. But there are always those...

Oct 2020
||
(0)
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CIO

MEDITECH was flexible within reason when they were working with us. We were originally supposed to...

Oct 2020
||
(0)
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CIO

We realized that we were not going to be ready to start training people when we wanted to. We needed...

Oct 2020
||
(0)
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 or  to see details.

CIO

MEDITECH was pretty good about letting us work through our issues when we needed to. But at some...

Oct 2020
||
(0)
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CIO

MEDITECH's broad guidance was good, but with a multi-facility platform, the devil is in the details....

Oct 2020
||
(0)
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 or  to see details.

CIO

We have talked to a lot of other MEDITECH customers. We aren't trail blazing here. There are a lot...

Oct 2020
||
(0)
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 or  to see details.

CIO

Even though Expanse Acute Care EMR has had significant architectural changes, especially with moving...

Oct 2020
||
(0)
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CIO

MEDITECH has kept all of their promises to us in the last few months, though it is a little early to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is releasing new technology faster than we can take it right now. We are supposed to be...

Oct 2020
||
(0)
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 or  to see details.

CIO

I would highly recommend this product to other hospitals in our region. I would buy this product...

Oct 2020
||
(0)
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 or  to see details.

CIO

The vendor's support is inconsistent. We have had to rely on escalation too often. That is the one...

Oct 2020
||
(0)
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 or  to see details.

CIO

We are coming from an older version of the product, which was as lean and cheap as we could get in...

Oct 2020
||
(0)
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 or  to see details.

CIO

The vendor is pretty good at being proactive. The vendor has a lot of executives. These executives...

Oct 2020
||
(0)
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 or  to see details.

CIO

MEDITECH is different than other vendors. Part of the problem is a lot of the hospitals have...

Oct 2020
||
(0)
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CIO

In terms of pure functionality, MEDITECH does well. With pricing, they do well. A lot of decisions...

Oct 2020
||
(0)
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 or  to see details.

CIO

The difference with MEDITECH is that there is a lot of local ownership in the development of the...

Oct 2020
||
(0)
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 or  to see details.

CIO

The vendor does avoid those unexpected additional costs. The vendor is pretty predictable. We know...

Oct 2020
||
(0)
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CIO

Integration is great, but we have to be very engaged to understand our options. Picking a random...

Oct 2020
||
(0)
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CIO

I am quite impressed with the web versions; our clinicians love them. The embedded voice recognition...

Oct 2020
||
(0)
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 or  to see details.

Director

Honestly, I don't like much about working with Meditech. While the system does offer quite a bit to...

Oct 2020
||
(0)
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Director

When we upgraded the system to 6.1, we thought that we were on Expanse Acute Care EMR. Then,...

Oct 2020
||
(0)
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Director

We would like MEDITECH to keep their customers in mind. They need to build their support team's...

Oct 2020
||
(0)
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 or  to see details.

Director

We will be staying with the product purely because of how much it would cost us to replace it.

Oct 2020
||
(0)
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 or  to see details.

Director

MEDITECH has included custom charges as we have deployed Expanse Acute Care EMR.

Oct 2020
||
(0)
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 or  to see details.

Director

The quality of the vendor's upgrades is bumpy, with hidden bugs leading to unknown issues nearly...

Oct 2020
||
(0)
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 or  to see details.

Director

Clinical information remains siloed between MEDITECH's physician care manager and patient care...

Oct 2020
||
(0)
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 or  to see details.

Director

MEDITECH's solutions for their patient portal and virtual care are only in English and Spanish....

Oct 2020
||
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Overall, we get what we pay for. This solution is not the highest price on the market.

Oct 2020
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