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Enterprise Medical Record 6.x and Expanse (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Analyst/Coordinator

MEDITECH has remarkably good support people.

Jun 2022
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Analyst/Coordinator

For the initial training, each of the departments had a trainer prior to the go-live, and then we...

Jun 2022
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CIO

Our people really like the web-based Expanse product. The older technologies are not as good, and...

Jun 2022
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(0)
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CIO

Our country’s billing is as complicated as any other country’s billing. There are all sorts of hoops...

Jun 2022
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(0)
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CIO

In terms of product quality, people always want more and better. But people get what they pay for,...

Jun 2022
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(0)
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CIO

I would like MEDITECH to focus on getting their entire environment to their web platform. I want the...

Jun 2022
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(0)
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CIO

The vendor doesn’t do a fantastic job with patient engagement. We have portals that are very...

Jun 2022
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(0)
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CIO

Our experience with MEDITECH has been great. They are a responsive partner. We are on a journey to...

Jun 2022
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(0)
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CIO

Relative to clinicals in this part of the world, MEDITECH needs to grow and get a little bit more...

Jun 2022
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(0)
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CIO

Our next step is to continue the paperless rollout and to get everything onto the MEDITECH web...

Jun 2022
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(0)
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CIO

MEDITECH charges us fairly. They have been a very good partner with us, but sometimes, they charge...

Jun 2022
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(0)
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CIO

I would have expected the benefit of the product to be realized straightaway, and it was....

Jun 2022
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(0)
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CIO

We are in the midst of going paperless, and we are making progress in that. That is a big deal, and...

Jun 2022
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(0)
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Manager

We have hopes that MEDITECH will eventually be able to figure out what we want their system to do,...

Mar 2022
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Manager

I have always found MEDITECH to be very open to working with us to solve our problems. I have never...

Mar 2022
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Manager

The system does pretty well and is pretty consistent, but it doesn't always do what we need it to...

Mar 2022
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(0)
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CIO

MEDITECH pretty badly underestimated the time that a recent upgrade was going to take, so we were...

Mar 2022
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CIO

MEDITECH’s training is really good. Everybody has pivoted toward virtual training now because of...

Mar 2022
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(0)
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CIO

We are very happy with the Expanse platform, especially for our clinicians and our clinical staff. I...

Mar 2022
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CIO

One of the things that really differentiates the Expanse platform from our previous MEDITECH...

Mar 2022
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(0)
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CIO

In general, MEDITECH needs to start sunsetting some of their older technology so they can throw more...

Mar 2022
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CIO

I don’t see the Expanse platform going anywhere for a while. We are happy with the system and its...

Mar 2022
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(0)
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CIO

I don’t always feel like MEDITECH’s development track is reacting quickly enough. Sometimes we...

Mar 2022
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(0)
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CIO

One of the ways that the customer and vendor relationship gets better is not just by me telling...

Mar 2022
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(0)
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CIO

The system's integration is a major strength. We have few instances of unplanned downtime.

Dec 2021
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CIO

The dictionaries are easy to navigate. The build is straightforward and has good documentation, so...

Dec 2021
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(0)
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CIO

Some of the standard content does not meet ISMP standards, and certain ICD codes don't match the...

Dec 2021
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(0)
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CIO

We would like MEDITECH to improve the integration with reporting for governing bodies in the...

Dec 2021
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(0)
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CIO

The clinical modules are very siloed, so we have limited data sharing across clinical modules. That...

Dec 2021
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(0)
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CIO

When we submit ideas, MEDITECH doesn't move forward with our ideas quickly. Upgrades take years...

Dec 2021
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(0)
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CIO

When we ask the MEDITECH team to do something, they are very attentive to our needs.

Dec 2021
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(0)
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CIO

We have limited ability to generate customized reports at the user level. Also, we can't mine for...

Dec 2021
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(0)
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CIO

There is limited bidirectional data sharing between MEDITECH and our PACS. MEDITECH's system cannot...

Dec 2021
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(0)
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CIO

With certain things, we can't access prior data with one click; instead, we need to scroll for...

Dec 2021
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(0)
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CIO

We need MEDITECH to integrate automatic workload documentation in the screens. For example, a...

Dec 2021
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(0)
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CIO

The system presents the critical oxygenation and ventilation information with other vitals in a way...

Dec 2021
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VP/Other Executive

MEDITECH is a great company to work with. They are really supportive. However, they probably...

Nov 2021
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VP/Other Executive

The product does what it says it will do. It enables us to run our hospital. However, it isn't the...

Nov 2021
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VP/Other Executive

Commercially, MEDITECH has very good value for the money. The contract we have with the vendor is...

Nov 2021
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VP/Other Executive

There is a direct link into the PACS from MEDITECH's system. Providers don’t have to log out and log...

Nov 2021
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CIO

The MEDITECH system is meeting our needs, and the team works very closely with us when we ask....

Nov 2021
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(0)
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CIO

I really love how interoperable the EMR is with other applications. That feature makes it easy for...

Nov 2021
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(0)
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CMIO

After some unsurprising teething problems, Expanse Acute Care EMR is way more user friendly and a...

Jul 2021
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(0)
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CMIO

The nursing piece of Expanse Acute Care EMR is in beta testing, or leading users are using it in the...

Jul 2021
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(0)
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CMIO

I like Expanse Acute Care EMR's user interface; MEDITECH assesses its usability. There is a single...

Jul 2021
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(0)
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CMIO

We have big, ongoing issues with the integration of third-party systems, especially our cardiology...

Jul 2021
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(0)
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CMIO

We went live with a module of Expanse Acute Care EMR called Critical Care recently, and it is...

Jul 2021
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(0)
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CMIO

MEDITECH avoids charging for every little thing, and that is a major aspect of why we are quite...

Jul 2021
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(0)
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CMIO

We have learned over the years that training is something that does not work when it is delivered...

Jul 2021
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(0)
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CMIO

MEDITECH is quite responsive. We have been a customer of theirs for a long time. We know exactly how...

Jul 2021
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