Enterprise Medical Record 6.x and Expanse (Non-US) Comments

 
 View Product Scores

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/18/2020 5:28:51 AM and Model.EvProductId = 210837

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

CIO

Interfacing and Integration

The vendor bit off a really big chunk by taking all the local interfaces and having them be a direct...

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

I haven’t actually seen specific evidence of the vendor’s service team being proactive. The service...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Having a platform in place has certainly allowed us to be very responsive in terms of order sets and...

Jun 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

In terms of ongoing training, there were issues with timing. MEDITECH had a very specific sequence...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have two departments that are problem areas because of the rapid documentation that is required....

Jun 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor’s expertise was reasonably good. There were one or two people who had to be replaced, but...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The code quality is hit and miss. The big issue is that the system is a pretty new product, so the...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Getting our money’s worth is hard because the system is expensive. I feel like MEDITECH keeps their...

Jun 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

If I were to give a recommendation for legacy MEDITECH customers in our country, I would say MAGIC...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We were an early adopter, and we faced many challenges. The vendor worked beside us as a partner to...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

For many months, the system was very chaotic. There was a period of stability, and now, we are...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system has stabilized after many months of working through it with the vendor. We are at a point...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been left scratching our heads when it comes to MEDITECH leveraging technology and...

Mar 2020
 Helpful

 or  to see details.

Director

Lessons Learned

If we were to start over from scratch, we would definitely look at what is available in the...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH's price tag is quite high, and it is that way because the price is all encompassing. I am...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

The system's ease of use for our users depends on the module. Some modules are great, and some...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have to use workarounds for functionality that is supposed to work but doesn't. We find the...

Mar 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Any US-based vendor struggles to make their product work in other countries. We certainly benefit...

Nov 2019
 Helpful

 or  to see details.

CFO

Relationship

Based on our experience, MEDITECH keeps their promises. We try to put things in contracts just to...

Nov 2019
 Helpful

 or  to see details.

CFO

Other Observations & Comments

We are looking forward to using MEDITECH's API. Once we move to MEDITECH's web-based system, we will...

Nov 2019
 Helpful

 or  to see details.

CFO

Relationship

One of the directors we have been working with for a while has been really good, so we are very...

Nov 2019
 Helpful

 or  to see details.

CFO

Future Outlook

My satisfaction with MEDITECH is going to stay the same or improve over the next 12 months. Moving...

Nov 2019
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The system is terrible in our back office because MEDITECH hasn't really invested in that space for...

Nov 2019
 Helpful

 or  to see details.

CFO

Future Outlook

Things with MEDITECH have been good. We are still using the system very well, and it has been...

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH’s web application really allows us to broaden our reach, and the functionality is very...

Jun 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The rates of a refresh in MEDITECH’s system have gone from manageable to far too frequent. The...

Jun 2019
 Helpful

 or  to see details.

CIO

Lessons Learned

On the technical side, I would have made sure that we had an environment in which our testing could...

Jun 2019
 Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

From a price perspective, the system was a good value for a good price, so we didn’t really consider...

Jun 2019
 Helpful

 or  to see details.

CIO

Relationship

MEDITECH has been open to embedded solutions, and they have started to listen to their customers....

Jun 2019
 Helpful

 or  to see details.

Director

Lessons Learned

Having one set of standards across a province makes a lot of sense. We collaborated to come to a set...

May 2019
 Helpful

 or  to see details.

Director

Implementation and Training

There were pockets of really good resources on MEDITECH’s implementation team, and those people knew...

May 2019
 Helpful

 or  to see details.

Director

Service and Support

MEDITECH’s ongoing support has been really good.

May 2019
 Helpful

 or  to see details.

Director

Technology

I would not recommend the system the way it is right now. A lot of improvements need to be made.

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

The people at MEDITECH are friendly and nice to talk to, but they are lacking in terms of ensuring...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our upgrade with MEDITECH was horrible. We were down for a few days. There were manual processes...

May 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When purchasing a new EPR, organizations need to think about the total cost of ownership and not...

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have invested months into overcoming and correcting the errors in the MEDITECH system. When we...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Once people learn how to use the MEDITECH system, it is usable. Users need to have the training and...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

From an inpatient perspective, the MEDITECH system is meeting our needs. If we are looking outside...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our organization was looking for certain functionality when MEDITECH came and did their demos. In...

May 2019
 Helpful

 or  to see details.

Manager

Technology

There have been some complaints about the Expanse product, but I think things have settled a bit. We...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We received a very difficult upgrade for the system recently. The system was supposed to be down for...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

We went over budget during our implementation, and we had to pull money and resources from other...

May 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We are currently making things work with our EMR implementation project, but things have been very...

May 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Things have been going well with MEDITECH. We have done a lot of system upgrades.

May 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH's new acute product is somewhat immature. It is great and beautiful, but there are still a...

May 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH's product can actually sort the list of patients by location and name. We can actually...

May 2019
 Helpful

 or  to see details.

CIO

Service and Support

Implementations with this system have been good. MEDITECH provides a good framework, and they follow...

May 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I like the fact that we are able to sync a lot of our machinery to upload information directly to...

Mar 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Enterprise Medical Record 6.x doesn't integrate with other products at all. We can only collect data...

Mar 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The training for Enterprise Medical Record 6.x needs to be more based on our needs. We need to know...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

We exchange so many calls back and forth with MEDITECH's support team. For example, we couldn't see...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We collect data on a patient's risk of falling in Enterprise Medical Record 6.x in hopes of keeping...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Documenting our observations in Enterprise Medical Record 6.x is really easy. Locating information...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When Enterprise Medical Record 6.x is used properly, it works well. I like that we make fewer...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Something that I like about task bars in Enterprise Medical Record 6.x is that when we click on...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would love Enterprise Medical Record 6.x to help nurses when they are tired and enter incorrect...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't like our communication inside of Enterprise Medical Record 6.x. For example, a doctor might...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Enterprise Medical Record 6.x's layers are cumbersome. We have to go into so many different pieces...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are certain things that I would love MEDITECH to improve. We could avoid redundancy by...

Mar 2019
 Helpful

 or  to see details.

Manager

Technology

When I click on the icons in the Enterprise Medical Record 6.x and the wheels start turning, there...

Mar 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I like how Enterprise Medical Record 6.x can feed into other systems for data collection. I wish...

Mar 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Integration with the system is very good. We have an extremely slick ordering process. We have a...

Mar 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The majority of our users in the hospital don’t realize that we have a separate PACS. Everything is...

Mar 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

MEDITECH has a framework for the physician component, and it is very strong. The framework is...

Feb 2019
 Helpful

 or  to see details.

CIO

Service and Support

For the most part, MEDITECH has met timelines. They deliver what they promise. They are very good...

Feb 2019
 Helpful

 or  to see details.

CIO

Service and Support

We were talking about provincial needs, but MEDITECH didn’t share a lot of information about their...

Feb 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

MEDITECH is trying to catch up their development cycles because of Epic. A lot of MEDITECH’s...

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are excited and looking forward to 2019 with MEDITECH. We are planning to install the new...

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are happy that MEDITECH appears to have a road map and has finally seen the light regarding what...

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The response times in MEDITECH’s customer service could improve. MEDITECH has a lot of turnover, so...

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

MEDITECH delivers. The products have everything that our users need.

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The user interface is easier in MEDITECH’s product than in other products. It requires fewer clicks...

Jan 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH needs to meet the customers. We just met the salesperson and the implementation staff...

Jan 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation has been really tough overall. It was delayed a few times, and that has tainted...

Dec 2018
 Helpful

 or  to see details.

Manager

Implementation and Training

With the Expanse Acute Care EMR go-live, we had multiple delays that pushed our timeline back...

Dec 2018
 Helpful

 or  to see details.

Manager

Lessons Learned

My biggest piece of advice for MEDITECH's system is to nail down the overall plan at the beginning....

Dec 2018
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We started with a budget number for the implementation, but things like that are always over budget....

Dec 2018
 Helpful

 or  to see details.

CIO

Implementation and Training

The implementation was on schedule. We did contract help from a consulting firm for the...

Dec 2018
 Helpful

 or  to see details.

CIO

Service and Support

MEDITECH uses a ticket system and also provides phone support. They are connected to our network, so...

Dec 2018
 Helpful

 or  to see details.

CIO

Interfacing and Integration

MEDITECH does provide interfaces, but the interfaces are expensive, and it takes a lot of time to...

Dec 2018
 Helpful

 or  to see details.

CIO

Sales and Contracting

The MEDITECH salesperson did mention some of the extra expenses, but that person's explanation was...

Dec 2018
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

MEDITECH doesn't nickel-and-dime. We just pay a monthly fee. If I upgraded to the Expanse platform,...

Dec 2018
 Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH still has some work to do regarding their dedication to our country. I think MEDITECH...

Sep 2018
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

They haven’t been successful recently with RFPs; there is probably some learning they need to do...

Sep 2018
 Helpful

 or  to see details.

VP/Other Executive

Technology

I still think MEDITECH sometimes gets stuck with their commitment to R&D. For example, I don’t see...

Sep 2018
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

MEDITECH’s modules have good scalability. The integration is a big plus. MEDITECH is moving toward a...

Sep 2018
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The lack of an ambulatory piece for MEDITECH is the only challenge. In our country, we have large...

Sep 2018