Enterprise Medical Record 6.x and Expanse (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 5:28:51 AM and Model.EvProductId = 210837

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User Commentary

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CIO

Interfacing and Integration

The vendor bit off a really big chunk by taking all the local interfaces and having them be a direct...

Jun 2020
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CIO

Service and Support

I haven’t actually seen specific evidence of the vendor’s service team being proactive. The service...

Jun 2020
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CIO

Functionality and Upgrades

Having a platform in place has certainly allowed us to be very responsive in terms of order sets and...

Jun 2020
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CIO

Implementation and Training

In terms of ongoing training, there were issues with timing. MEDITECH had a very specific sequence...

Jun 2020
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CIO

Functionality and Upgrades

We have two departments that are problem areas because of the rapid documentation that is required....

Jun 2020
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CIO

Service and Support

The vendor’s expertise was reasonably good. There were one or two people who had to be replaced, but...

Jun 2020
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CIO

Functionality and Upgrades

The code quality is hit and miss. The big issue is that the system is a pretty new product, so the...

Jun 2020
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CIO

Other Observations & Comments

Getting our money’s worth is hard because the system is expensive. I feel like MEDITECH keeps their...

Jun 2020
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CIO

Other Observations & Comments

If I were to give a recommendation for legacy MEDITECH customers in our country, I would say MAGIC...

Jun 2020
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Director

Service and Support

We were an early adopter, and we faced many challenges. The vendor worked beside us as a partner to...

Mar 2020
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Director

Technology

For many months, the system was very chaotic. There was a period of stability, and now, we are...

Mar 2020
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Director

Functionality and Upgrades

The system has stabilized after many months of working through it with the vendor. We are at a point...

Mar 2020
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Director

Functionality and Upgrades

We have been left scratching our heads when it comes to MEDITECH leveraging technology and...

Mar 2020
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Director

Lessons Learned

If we were to start over from scratch, we would definitely look at what is available in the...

Mar 2020
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Director

ROI / Cost (care and feeding)

MEDITECH's price tag is quite high, and it is that way because the price is all encompassing. I am...

Mar 2020
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Director

Service and Support

The system's ease of use for our users depends on the module. Some modules are great, and some...

Mar 2020
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Director

Functionality and Upgrades

We have to use workarounds for functionality that is supposed to work but doesn't. We find the...

Mar 2020
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CFO

Functionality and Upgrades

Any US-based vendor struggles to make their product work in other countries. We certainly benefit...

Nov 2019
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CFO

Relationship

Based on our experience, MEDITECH keeps their promises. We try to put things in contracts just to...

Nov 2019
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CFO

Other Observations & Comments

We are looking forward to using MEDITECH's API. Once we move to MEDITECH's web-based system, we will...

Nov 2019
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CFO

Relationship

One of the directors we have been working with for a while has been really good, so we are very...

Nov 2019
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CFO

Future Outlook

My satisfaction with MEDITECH is going to stay the same or improve over the next 12 months. Moving...

Nov 2019
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CFO

Functionality and Upgrades

The system is terrible in our back office because MEDITECH hasn't really invested in that space for...

Nov 2019
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CFO

Future Outlook

Things with MEDITECH have been good. We are still using the system very well, and it has been...

Nov 2019
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CIO

Functionality and Upgrades

MEDITECH’s web application really allows us to broaden our reach, and the functionality is very...

Jun 2019
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CIO

Functionality and Upgrades

The rates of a refresh in MEDITECH’s system have gone from manageable to far too frequent. The...

Jun 2019
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CIO

Lessons Learned

On the technical side, I would have made sure that we had an environment in which our testing could...

Jun 2019
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CIO

Win/Loss - Why they were selected (by current clients)

From a price perspective, the system was a good value for a good price, so we didn’t really consider...

Jun 2019
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CIO

Relationship

MEDITECH has been open to embedded solutions, and they have started to listen to their customers....

Jun 2019
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Director

Lessons Learned

Having one set of standards across a province makes a lot of sense. We collaborated to come to a set...

May 2019
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Director

Implementation and Training

There were pockets of really good resources on MEDITECH’s implementation team, and those people knew...

May 2019
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Director

Service and Support

MEDITECH’s ongoing support has been really good.

May 2019
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Director

Technology

I would not recommend the system the way it is right now. A lot of improvements need to be made.

May 2019
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Manager

Service and Support

The people at MEDITECH are friendly and nice to talk to, but they are lacking in terms of ensuring...

May 2019
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Manager

Functionality and Upgrades

Our upgrade with MEDITECH was horrible. We were down for a few days. There were manual processes...

May 2019
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Manager

ROI / Cost (care and feeding)

When purchasing a new EPR, organizations need to think about the total cost of ownership and not...

May 2019
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Manager

Service and Support

We have invested months into overcoming and correcting the errors in the MEDITECH system. When we...

May 2019
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Manager

Functionality and Upgrades

Once people learn how to use the MEDITECH system, it is usable. Users need to have the training and...

May 2019
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Manager

Functionality and Upgrades

From an inpatient perspective, the MEDITECH system is meeting our needs. If we are looking outside...

May 2019
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Manager

Functionality and Upgrades

Our organization was looking for certain functionality when MEDITECH came and did their demos. In...

May 2019
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Manager

Technology

There have been some complaints about the Expanse product, but I think things have settled a bit. We...

May 2019
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VP/Other Executive

Functionality and Upgrades

We received a very difficult upgrade for the system recently. The system was supposed to be down for...

May 2019
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VP/Other Executive

Lessons Learned

We went over budget during our implementation, and we had to pull money and resources from other...

May 2019
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VP/Other Executive

Implementation and Training

We are currently making things work with our EMR implementation project, but things have been very...

May 2019
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CIO

Functionality and Upgrades

Things have been going well with MEDITECH. We have done a lot of system upgrades.

May 2019
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CIO

Functionality and Upgrades

MEDITECH's new acute product is somewhat immature. It is great and beautiful, but there are still a...

May 2019
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CIO

Functionality and Upgrades

MEDITECH's product can actually sort the list of patients by location and name. We can actually...

May 2019
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CIO

Service and Support

Implementations with this system have been good. MEDITECH provides a good framework, and they follow...

May 2019
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Manager

Other Observations & Comments

I like the fact that we are able to sync a lot of our machinery to upload information directly to...

Mar 2019
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Manager

Other Observations & Comments

Enterprise Medical Record 6.x doesn't integrate with other products at all. We can only collect data...

Mar 2019
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Manager

Implementation and Training

The training for Enterprise Medical Record 6.x needs to be more based on our needs. We need to know...

Mar 2019
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Manager

Service and Support

We exchange so many calls back and forth with MEDITECH's support team. For example, we couldn't see...

Mar 2019
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Manager

Functionality and Upgrades

We collect data on a patient's risk of falling in Enterprise Medical Record 6.x in hopes of keeping...

Mar 2019
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Manager

Functionality and Upgrades

Documenting our observations in Enterprise Medical Record 6.x is really easy. Locating information...

Mar 2019
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Manager

Functionality and Upgrades

When Enterprise Medical Record 6.x is used properly, it works well. I like that we make fewer...

Mar 2019
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Manager

Functionality and Upgrades

Something that I like about task bars in Enterprise Medical Record 6.x is that when we click on...

Mar 2019
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Manager

Functionality and Upgrades

I would love Enterprise Medical Record 6.x to help nurses when they are tired and enter incorrect...

Mar 2019
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Manager

Functionality and Upgrades

I don't like our communication inside of Enterprise Medical Record 6.x. For example, a doctor might...

Mar 2019
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Manager

Functionality and Upgrades

Enterprise Medical Record 6.x's layers are cumbersome. We have to go into so many different pieces...

Mar 2019
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Manager

Functionality and Upgrades

There are certain things that I would love MEDITECH to improve. We could avoid redundancy by...

Mar 2019
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Manager

Technology

When I click on the icons in the Enterprise Medical Record 6.x and the wheels start turning, there...

Mar 2019
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Manager

Interfacing and Integration

I like how Enterprise Medical Record 6.x can feed into other systems for data collection. I wish...

Mar 2019
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Manager

Interfacing and Integration

Integration with the system is very good. We have an extremely slick ordering process. We have a...

Mar 2019
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Manager

Interfacing and Integration

The majority of our users in the hospital don’t realize that we have a separate PACS. Everything is...

Mar 2019
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CIO

Other Observations & Comments

MEDITECH has a framework for the physician component, and it is very strong. The framework is...

Feb 2019
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CIO

Service and Support

For the most part, MEDITECH has met timelines. They deliver what they promise. They are very good...

Feb 2019
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CIO

Service and Support

We were talking about provincial needs, but MEDITECH didn’t share a lot of information about their...

Feb 2019
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VP/Other Executive

Functionality and Upgrades

MEDITECH is trying to catch up their development cycles because of Epic. A lot of MEDITECH’s...

Jan 2019
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VP/Other Executive

Future Outlook

We are excited and looking forward to 2019 with MEDITECH. We are planning to install the new...

Jan 2019
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VP/Other Executive

Future Outlook

We are happy that MEDITECH appears to have a road map and has finally seen the light regarding what...

Jan 2019
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VP/Other Executive

Service and Support

The response times in MEDITECH’s customer service could improve. MEDITECH has a lot of turnover, so...

Jan 2019
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VP/Other Executive

Functionality and Upgrades

MEDITECH delivers. The products have everything that our users need.

Jan 2019
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VP/Other Executive

Functionality and Upgrades

The user interface is easier in MEDITECH’s product than in other products. It requires fewer clicks...

Jan 2019
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VP/Other Executive

Relationship

MEDITECH needs to meet the customers. We just met the salesperson and the implementation staff...

Jan 2019
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Manager

Implementation and Training

The implementation has been really tough overall. It was delayed a few times, and that has tainted...

Dec 2018
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Manager

Implementation and Training

With the Expanse Acute Care EMR go-live, we had multiple delays that pushed our timeline back...

Dec 2018
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Manager

Lessons Learned

My biggest piece of advice for MEDITECH's system is to nail down the overall plan at the beginning....

Dec 2018
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CIO

Other Observations & Comments

We started with a budget number for the implementation, but things like that are always over budget....

Dec 2018
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CIO

Implementation and Training

The implementation was on schedule. We did contract help from a consulting firm for the...

Dec 2018
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CIO

Service and Support

MEDITECH uses a ticket system and also provides phone support. They are connected to our network, so...

Dec 2018
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CIO

Interfacing and Integration

MEDITECH does provide interfaces, but the interfaces are expensive, and it takes a lot of time to...

Dec 2018
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CIO

Sales and Contracting

The MEDITECH salesperson did mention some of the extra expenses, but that person's explanation was...

Dec 2018
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CIO

ROI / Cost (care and feeding)

MEDITECH doesn't nickel-and-dime. We just pay a monthly fee. If I upgraded to the Expanse platform,...

Dec 2018
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VP/Other Executive

Relationship

MEDITECH still has some work to do regarding their dedication to our country. I think MEDITECH...

Sep 2018
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VP/Other Executive

Other Observations & Comments

They haven’t been successful recently with RFPs; there is probably some learning they need to do...

Sep 2018
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VP/Other Executive

Technology

I still think MEDITECH sometimes gets stuck with their commitment to R&D. For example, I don’t see...

Sep 2018
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VP/Other Executive

Future Outlook

MEDITECH’s modules have good scalability. The integration is a big plus. MEDITECH is moving toward a...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

The lack of an ambulatory piece for MEDITECH is the only challenge. In our country, we have large...

Sep 2018