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Enterprise Medical Record 6.x and Expanse (Non-US) Comments
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Commentary Summary
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User Commentary
Manager
We are facing a limitation due to using this version, whereas Expanse Acute Care EMR addresses much...
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Manager
MEDITECH's executive involvement has been pretty good. They eventually respond to us. I know the...
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Manager
MEDITECH will send us notes letting us know that we have security issues with something. They warn...
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Manager
The product does work very well in terms of the sales pitch comparison from MEDITECH. They promote a...
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Manager
MEDITECH has a good vision, and they are moving forward. They may not move as fast as everyone...
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Manager
The product is very good, but sometimes there is unknown downtime. At one point, we had an upgrade...
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Manager
MEDITECH's training has been very good. It is all web-based training now. It used to be that if we...
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Manager
With MEDITECH, anything we need besides monitors or an interface can be sold to us in bits and...
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Manager
The system has improved a lot over the last few years. The GUI has improved a lot, and the web...
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Manager
The vendor kind of has a solution for everything as far as integration goes. They do have products...
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Manager
I would recommend MEDITECH. I am very happy with them. The system is like driving a Honda that gets...
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Manager
I hope things are even better a year from now. MEDITECH doesn’t understand the different levels of...
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Manager
Years ago, MEDITECH said they were introducing a new version, and we moved to the web version. They...
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Manager
I don't know that Expanse Acute Care EMR would be a great choice if we had to make the decision...
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Manager
When we realized that the system wasn't working as expected and that we had lost some functionality,...
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Manager
For the most part, MEDITECH has delivered on their promises, but they have done so with some growing...
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Manager
Expanse Acute Care EMR is a bit clunky, and I don't know that it works as well as it is purported to...
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Manager
MEDITECH does full-court press whenever they have a new module. They provide weeks of go-live...
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Manager
I suspect that we will be more satisfied in the coming year because the physicians will have access...
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Manager
We aren't huge fans of Expanse Acute Care EMR because we lost certain functionality from the old...
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Manager
COVID-19 has really accelerated a lot of MEDITECH implementations. We have done some things around...
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VP/Other Executive
The implementation was smoother than other implementations I have done. We had the benefit of years...
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VP/Other Executive
The regular MEDITECH protocol is that at a certain point after the go-live, the implementation team...
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VP/Other Executive
I would pick MEDITECH again if only for the continuity during the data conversion process. But there...
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VP/Other Executive
During an implementation, it is really important to identify the business requirements and...
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VP/Other Executive
MEDITECH's training was excellent. They were really capable. Our staff members went to MEDITECH's...
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VP/Other Executive
The system is working well. MEDITECH didn't oversell. Every vendor does oversell, and some of that...
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VP/Other Executive
Despite the significant volumes that MEDITECH has, we have found that when we have a critical issue,...
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VP/Other Executive
We are always waiting or advocating for functionality changes that maybe have some place on...
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VP/Other Executive
Each hospital has to look at their specific needs. I get the sense that MEDITECH's market share is...
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Manager
We are moving to the Expanse platform, and it will be fully integrated. We started implementing the...
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Manager
In a few weeks, we will know whether we are on target for our go-live date, but so far, the go-live...
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Manager
The system is not living up to the hype. We are getting new things that are coming out. The updates...
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Manager
There are a number of agencies we have to share data with. We have to do EMPI and patient matching....
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Manager
MEDITECH certainly has some catching up to do. There are a lot of legacy products and things they...
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Manager
In terms of proactivity, it is hard for MEDITECH’s project managers to spot problem and trends...
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Manager
The executive involvement from MEDITECH is strong. There are some good executives there. I have...
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Manager
Hospitals hate spending money, but overall, there is good value in what MEDITECH provides. We can...
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Manager
Given the environment that we have today and the vendor's people have to choose from, I would...
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Manager
MEDITECH has supported us pretty well and has gotten us to where we expected to be. Implementing...
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Manager
COVID-19 showed us that we were able to introduce new order sets with MEDITECH's software along with...
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Manager
MEDITECH is good to work with. From a process perspective, some of their tools need to be updated,...
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Manager
For the most part, MEDITECH works well for us. Their people can be hit and miss. For all the...
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Manager
I hope my satisfaction with MEDITECH doesn‘t go down. It would be hard for us to get even higher...
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Manager
The architecture of many vendors' systems is antiquated. Vendors are trying to control the entire...
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Manager
With any enterprise software, there is what I call the "good enough" bar. At the end of the day,...
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Manager
MEDITECH keeps their promises to the extent that any vendor does. There is always a bit of the...
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Manager
There are a few things MEDITECH could have charged us for and didn't. They are pretty clear where...
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Manager
The training from MEDITECH was a bit of a mixed bag. Some of it was really good, and in other cases,...
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CIO
The implementation was smoother than other implementations I have done. We had the benefit of years...
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CIO
The regular MEDITECH protocol is that at a certain point after the go-live, the implementation team...
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CIO
I would pick MEDITECH again if only for the continuity during the data conversion process. But there...
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CIO
During an implementation, it is really important to identify the business requirements and...
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CIO
Overall, our experience with MEDITECH is going well. They are willing to have regular meetings with...
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CIO
MEDITECH is responsive to changes. Like all vendors, they have their queues for requests that come...
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CIO
Our organization has made a significant commitment to be on MEDITECH's platform. We definitely want...
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CIO
MEDITECH doesn't nickel-and-dime. For example, we thought we needed something from another vendor...
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CIO
MEDITECH supports interoperability. They use all the regular standards. They have verification...
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CIO
MEDITECH's support people are pretty responsive. They follow up. There is a significant volume that...
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CIO
When COVID-19 hit, we got emails from MEDITECH about what they were doing around virtual care. The...
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CIO
Epic, Cerner, and MEDITECH all have good systems, and I have had good experiences with all three...
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CIO
MEDITECH's training was excellent. They were really capable. Our staff members went to MEDITECH's...
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CIO
The system is working well. MEDITECH didn't oversell. Every vendor does oversell, and some of that...
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CIO
Despite the significant volumes that MEDITECH has, we have found that when we have a critical issue,...
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CIO
We are always waiting or advocating for functionality changes that maybe have some place on...
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CIO
Each hospital has to look at their specific needs. I get the sense that MEDITECH's market share is...
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CEO/President
We have groups in our region who work with different EMR vendors, and from what we can see, there...
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CEO/President
When we are making big changes, MEDITECH needs to be a bit more sensitive to what the operational...
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CEO/President
In terms of the way MEDITECH’s new application works, it is where it needs to be. I wish they would...
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CEO/President
In the past, we ran one of MEDITECH’s older systems, and it wasn’t elegant, but it was quite stable....
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CEO/President
MEDITECH keeps their promises to me, but when they tell me they are going to change the application...
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CEO/President
My satisfaction with MEDITECH should stay the same over the next 12 months, and it is already pretty...
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CEO/President
There has been a paradigm shift with MEDITECH. They used to just waltz in and assume they were going...
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CIO
An EMR implementation is always complicated. The process was hard for our departments mostly because...
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CIO
The difference between our old system and our new system is like night and day. Our last system was...
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CIO
We have very good communication with other MEDITECH hospitals in our area. We usually share...
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CIO
MEDITECH doesn't charge for updates to the Expanse platform. We are applying a few more updates,...
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Director
I don't think the Expanse platform will get to the level of digital maturity that I want within my...
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Director
COVID-19 has made our MEDITECH implementation challenging. The Expanse platform isn't just an...
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Director
One of the biggest challenges is that MEDITECH's software is US based, so there are some unique...
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Director
With the Expanse platform, there are some modules that are still written on the old code, so the...
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Director
MEDITECH has done well during COVID-19, but there is a lot of confusion about simple functionality....
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Director
I don't know whether our executive really looked at what other products could bring to the table....
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CIO
The modules that haven't been rewritten need a lot of attention. Some versions are fundamentally the...
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CIO
A hospital I previously worked in had all kinds of stability issues with MEDITECH, but the problems...
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CIO
I know the MEDITECH folks really well, so I get fantastic executive involvement. But that is all...
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CIO
I hope we stay at the high end of things in a year. Obviously, everything has to do with our...
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CIO
With implementations, the outside factors and local support and structure matter. It is easy to...
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CIO
Every time we get training on a new system, we start building things. But there are always those...
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CIO
MEDITECH was flexible within reason when they were working with us. We were originally supposed to...
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CIO
We realized that we were not going to be ready to start training people when we wanted to. We needed...
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CIO
MEDITECH was pretty good about letting us work through our issues when we needed to. But at some...
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CIO
MEDITECH's broad guidance was good, but with a multi-facility platform, the devil is in the details....
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CIO
We have talked to a lot of other MEDITECH customers. We aren't trail blazing here. There are a lot...
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CIO
Even though Expanse Acute Care EMR has had significant architectural changes, especially with moving...
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CIO
MEDITECH has kept all of their promises to us in the last few months, though it is a little early to...
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CIO
The vendor is releasing new technology faster than we can take it right now. We are supposed to be...
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CIO
I would highly recommend this product to other hospitals in our region. I would buy this product...
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CIO
The vendor's support is inconsistent. We have had to rely on escalation too often. That is the one...
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CIO
We are coming from an older version of the product, which was as lean and cheap as we could get in...
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CIO
The vendor is pretty good at being proactive. The vendor has a lot of executives. These executives...
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CIO
MEDITECH is different than other vendors. Part of the problem is a lot of the hospitals have...
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CIO
In terms of pure functionality, MEDITECH does well. With pricing, they do well. A lot of decisions...
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CIO
The difference with MEDITECH is that there is a lot of local ownership in the development of the...
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CIO
The vendor does avoid those unexpected additional costs. The vendor is pretty predictable. We know...
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CIO
Integration is great, but we have to be very engaged to understand our options. Picking a random...
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CIO
I am quite impressed with the web versions; our clinicians love them. The embedded voice recognition...
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Director
Honestly, I don't like much about working with Meditech. While the system does offer quite a bit to...
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Director
When we upgraded the system to 6.1, we thought that we were on Expanse Acute Care EMR. Then,...
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Director
We would like MEDITECH to keep their customers in mind. They need to build their support team's...
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Director
We will be staying with the product purely because of how much it would cost us to replace it.
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Director
MEDITECH has included custom charges as we have deployed Expanse Acute Care EMR.
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Director
The quality of the vendor's upgrades is bumpy, with hidden bugs leading to unknown issues nearly...
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Director
Clinical information remains siloed between MEDITECH's physician care manager and patient care...
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Director
MEDITECH's solutions for their patient portal and virtual care are only in English and Spanish....
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Director
Overall, we get what we pay for. This solution is not the highest price on the market.
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CIO
The vendor bit off a really big chunk by taking all the local interfaces and having them be a direct...
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CIO
I haven’t actually seen specific evidence of the vendor’s service team being proactive. The service...
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CIO
Having a platform in place has certainly allowed us to be very responsive in terms of order sets and...
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CIO
In terms of ongoing training, there were issues with timing. MEDITECH had a very specific sequence...
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CIO
We have two departments that are problem areas because of the rapid documentation that is required....
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CIO
The vendor’s expertise was reasonably good. There were one or two people who had to be replaced, but...
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CIO
The code quality is hit and miss. The big issue is that the system is a pretty new product, so the...
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CIO
Getting our money’s worth is hard because the system is expensive. I feel like MEDITECH keeps their...
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CIO
If I were to give a recommendation for legacy MEDITECH customers in our country, I would say MAGIC...
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Director
We were an early adopter, and we faced many challenges. The vendor worked beside us as a partner to...
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Director
For many months, the system was very chaotic. There was a period of stability, and now, we are...
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Director
The system has stabilized after many months of working through it with the vendor. We are at a point...
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Director
We have been left scratching our heads when it comes to MEDITECH leveraging technology and...
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Director
If we were to start over from scratch, we would definitely look at what is available in the...
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Director
MEDITECH's price tag is quite high, and it is that way because the price is all encompassing. I am...
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Director
The system's ease of use for our users depends on the module. Some modules are great, and some...
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Director
We have to use workarounds for functionality that is supposed to work but doesn't. We find the...
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