EMA (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
There are certain things that we have to use third-party affiliate software vendors for, some of...
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Product
Compared to other alternatives, EMA is a great product. Of course, there are opportunities to...
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Loyalty, Product
We have pushed ModMed to create a lot of tools and enhancements. We get a lot of promises from the...
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Product
When it comes to overall ease of use, EMA is pretty stable for the most part. It is one of the best...
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Relationship
The quality of ModMed's training depends on the representative that an organization gets. ModMed's...
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Relationship
The quality and knowledge of level-one phone support people has dropped significantly, and it is...
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Product
ModMed runs on the philosophy of not allowing something until they can charge for it. If we try to...
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Value
We would like the vendor to work on inventory management. They offer it, but I don't feel like the...
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Value
ModMed is doing a pilot program for AI documenting in the exam room. When we read through the...
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Product
We have recently had problems with integration. It has always been pretty good. We have our blippy...
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Product
What would really help us move into the future would be better integration with other EMRs. The...
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Product
With integrating medicines into patients' charts, there is a central database where we were supposed...
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Operations
There is a learning curve for EMA because when we have a new hire, we have to train them on the...
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Value
The cost of ModMed's PM module far exceeds what we are paying for another vendor's system right now....
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Product
Some upgrades with ModMed take more time to implement than they should because of issues. We will be...
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Product
ModMed needs to improve the telemedicine module and system. They threw it together and didn’t have...
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Value
Overall, EMA is a phenomenal product. It is definitely expensive, but we get what we pay for. We...
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Product
We would like to see ModMed add a feature where we can modify a chart note from the note output...
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Product
Until just recently, we were pretty happy with the EMA product overall. When EMA works, it works....
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Relationship
I started calling ModMed to discuss the issues we have been experiencing, and I have yet to hear...
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Relationship, Value
It seems to me like I am paying for ModMed’s illegal behavior, and they have invested heavily in...
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