EMA (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I would buy EMA again. There isn't really anything better. ModMed has a pretty good product when it...
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Relationship, Product
ModMed used to break updates a lot, so I don't have full faith and confidence in them. They would...
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Relationship
It used to be that if we had a good idea that seemed reasonable to the vendor, several months later,...
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Relationship
When ModMed checks in with us, the conversation inevitably turns into a sales call. Additionally,...
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Value
ModMed absolutely does not avoid charging for every little thing. They charge for everything they...
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Operations, Product
ModMed’s communications around our recent implementation were good. They didn't break anything. The...
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Operations, Product
We haven't had any issues with EMA. It is very user friendly when we use it, and we haven't received...
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Relationship, Product
We have paid for multiple dermatology EHRs, and historically, ModMed's EHR has been the most widely...
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Culture
There were just some nuances about the product that didn't quite come together. The vendor sells a...
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Relationship
ModMed is not always as efficient in getting back to us if there is an issue. Or if there is an...
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Operations
I really didn't get any ongoing training from ModMed. I got it from the practice I work at. I don't...
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Product
EMA is very fast. It is cloud computing, which is great, as opposed to a lot of other ones that are...
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Value
ModMed charges us for other add-ons. Their basic package is good, but if we want to fax, it is going...
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Product
I would tell others to keep their modifiers current. ModMed has a modifier that drops in now that is...
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Relationship
ModMed has kept their promises nearly 100% of the time that we have ever had an incident. The people...
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Product
If it were up to me, I would buy EMA again. I like it. ModMed does a really good job of dropping in...
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Product
One thing that would improve my satisfaction with the product quality would be having higher-quality...
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Relationship, Value
The vendor is nice, but a lot of times, they can't really help me. Maybe I have a small practice...
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Loyalty, Product, Value
I don't know whether I would buy this system again. I probably would survey the landscape again, but...
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Relationship
The vendor really needs to improve their customer service and support when we call. They are usually...
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