EMA (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
One thing that would improve my satisfaction with the product quality would be having higher-quality...
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Relationship, Value
The vendor is nice, but a lot of times, they can't really help me. Maybe I have a small practice...
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Loyalty, Product, Value
I don't know whether I would buy this system again. I probably would survey the landscape again, but...
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Relationship
The vendor really needs to improve their customer service and support when we call. They are usually...
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Product
There are certain things that we have to use third-party affiliate software vendors for, some of...
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Product
Compared to other alternatives, EMA is a great product. Of course, there are opportunities to...
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Loyalty, Product
We have pushed ModMed to create a lot of tools and enhancements. We get a lot of promises from the...
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Product
When it comes to overall ease of use, EMA is pretty stable for the most part. It is one of the best...
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Relationship
The quality of ModMed's training depends on the representative that an organization gets. ModMed's...
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Relationship
The quality and knowledge of level-one phone support people has dropped significantly, and it is...
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Product
ModMed runs on the philosophy of not allowing something until they can charge for it. If we try to...
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Value
We would like the vendor to work on inventory management. They offer it, but I don't feel like the...
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Value
ModMed is doing a pilot program for AI documenting in the exam room. When we read through the...
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Product
We have recently had problems with integration. It has always been pretty good. We have our blippy...
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Product
What would really help us move into the future would be better integration with other EMRs. The...
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Product
With integrating medicines into patients' charts, there is a central database where we were supposed...
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Operations
There is a learning curve for EMA because when we have a new hire, we have to train them on the...
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Value
The cost of ModMed's PM module far exceeds what we are paying for another vendor's system right now....
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