EMA (Dermatology) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Product

Some upgrades with ModMed take more time to implement than they should because of issues. We will be...

Nov 2023
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Physician

Product

ModMed needs to improve the telemedicine module and system. They threw it together and didn’t have...

Nov 2023
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Physician

Value

Overall, EMA is a phenomenal product. It is definitely expensive, but we get what we pay for. We...

Nov 2023
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Physician

Product

We would like to see ModMed add a feature where we can modify a chart note from the note output...

Nov 2023
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Physician

Product

Until just recently, we were pretty happy with the EMA product overall. When EMA works, it works....

Oct 2023
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Physician

Relationship

I started calling ModMed to discuss the issues we have been experiencing, and I have yet to hear...

Oct 2023
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Physician

Relationship, Value

It seems to me like I am paying for ModMed’s illegal behavior, and they have invested heavily in...

Oct 2023
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CEO/President

Loyalty, Product

We always like to see things driven faster, and the only thing that could improve from a services...

Aug 2023
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CEO/President

Relationship, Product

ModMed is a great partner, and the tool is great. We couldn't be more impressed with what ModMed has...

Aug 2023
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CEO/President

Value

ModMed always lets us know about charges, so the charges are expected. But the vendor is starting to...

Aug 2023
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CEO/President

Loyalty, Relationship, Product

ModMed's product was designed and built specifically for dermatology, so that aligns with our...

Aug 2023
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CEO/President

Loyalty, Relationship, Product

ModMed is very clear on their road map. They keep investing heavily in the platform and driving it...

Aug 2023
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Physician

Loyalty, Relationship

I am too invested to back out now, so I put up with the things in the product that frustrate me and...

May 2023
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Physician

Relationship, Operations

If there is ongoing training, it hasn't gotten to me. I mostly have to figure things out on my own....

May 2023
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Physician

Product

If I want to know about a patient who has seen another provider, I can very easily find that...

May 2023
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Physician

Relationship

The vendor is very active in trying to improve EMA and give us a better product that serves our...

May 2023
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Physician

Value

Charges are a huge issue with EMA. ModMed charges for every single page of a fax that we send, and...

May 2023
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Physician

Operations

ModMed gave us a couple of days during the implementation, and even though EMA is complicated, that...

May 2023
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Physician

Relationship

ModMed’s customer service is terrible. We literally can't get anybody on the phone, and if you email...

May 2023
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Physician

Operations

Our training with EMA was online, so there were a lot of videos. Those were fine, but EMA is such a...

May 2023
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Physician

Product

With faxing in EMA, we have to go in separately to see whether other healthcare organizations have...

May 2023
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Physician

Product, Value

I can't say enough good things about EMA. It is awesome, and I feel like the vendor tailored it so...

May 2023
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Physician

Product

EMA has pictures on the charts, and we do everything based on those pictures. However, the only...

May 2023
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Manager

Product

ModMed controls what version of EMA we are using, and while they roll out new things, those don’t...

Apr 2023
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Manager

Product

ModMed is getting a bit better about delaying upgrades in EMA when they should.

Apr 2023
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Manager

Relationship

It is very challenging to get the support we need from ModMed. Often, I talk to a tech person and...

Apr 2023
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Manager

Relationship, Product

The issues that I am frustrated with are related to ModMed’s management. They are not managing their...

Apr 2023
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Manager

Product

Our doctors like the workflow on the clinical side of EMA. They like that it helps them to identify...

Apr 2023
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Manager

Product

EMA makes it too easy to document things that didn't happen, and that is a big downfall. Also, we...

Apr 2023
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Physician

Operations

The vendor has videos and things like that, but other than that, we don't have a lot of training.

Mar 2023
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Physician

Product

I have a scribe, but I would like to have a dictation system that I can dictate to that will send...

Mar 2023
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Physician

Relationship

We have a very close relationship with the vendor. They talk to our managers regularly and go over...

Mar 2023
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Manager

Culture, Relationship

There is absolutely no communication from the vendor. Because we are small, we have been forgotten....

Mar 2023
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Manager

Loyalty, Relationship, Product

In terms of technology, no one ever communicates with me to tell me anything, so I don't know what...

Mar 2023
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Manager

Product

I love the program. It is great in terms of being user friendly and easy to use. It is very direct....

Mar 2023
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Manager

Product

The product’s MIPS counseling and MIPS program are awesome. The counseling staff was very...

Mar 2023
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