EMA (Dermatology) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Operations, Product

We haven't had any issues with EMA. It is very user friendly when we use it, and we haven't received...

Mar 2025
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CEO/President

Relationship, Product

We have paid for multiple dermatology EHRs, and historically, ModMed's EHR has been the most widely...

Feb 2025
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CEO/President

Culture

There were just some nuances about the product that didn't quite come together. The vendor sells a...

Feb 2025
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Analyst/Coordinator

Relationship

ModMed is not always as efficient in getting back to us if there is an issue. Or if there is an...

Jan 2025
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Analyst/Coordinator

Operations

I really didn't get any ongoing training from ModMed. I got it from the practice I work at. I don't...

Jan 2025
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Analyst/Coordinator

Product

EMA is very fast. It is cloud computing, which is great, as opposed to a lot of other ones that are...

Jan 2025
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Analyst/Coordinator

Value

ModMed charges us for other add-ons. Their basic package is good, but if we want to fax, it is going...

Jan 2025
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Analyst/Coordinator

Product

I would tell others to keep their modifiers current. ModMed has a modifier that drops in now that is...

Jan 2025
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Analyst/Coordinator

Relationship

ModMed has kept their promises nearly 100% of the time that we have ever had an incident. The people...

Jan 2025
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Analyst/Coordinator

Product

If it were up to me, I would buy EMA again. I like it. ModMed does a really good job of dropping in...

Jan 2025
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Physician

Product

One thing that would improve my satisfaction with the product quality would be having higher-quality...

Oct 2024
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Physician

Relationship, Value

The vendor is nice, but a lot of times, they can't really help me. Maybe I have a small practice...

Oct 2024
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Physician

Loyalty, Product, Value

I don't know whether I would buy this system again. I probably would survey the landscape again, but...

Oct 2024
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Physician

Relationship

The vendor really needs to improve their customer service and support when we call. They are usually...

Oct 2024
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Director

Product

There are certain things that we have to use third-party affiliate software vendors for, some of...

Jun 2024
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Director

Product

Compared to other alternatives, EMA is a great product. Of course, there are opportunities to...

Jun 2024
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VP/Other Executive

Loyalty, Product

We have pushed ModMed to create a lot of tools and enhancements. We get a lot of promises from the...

May 2024
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VP/Other Executive

Product

When it comes to overall ease of use, EMA is pretty stable for the most part. It is one of the best...

May 2024
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VP/Other Executive

Relationship

The quality of ModMed's training depends on the representative that an organization gets. ModMed's...

May 2024
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