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EMA (Dermatology)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CIO

Functionality and Upgrades

I appreciate that ModMed has built very functional workflows into the product, including an...

Jan 2023
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CIO

Technology

My only concern is that the product was originally designed for small and midsized practices, so it...

Jan 2023
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CIO

Interfacing and Integration

There is a big opportunity for ModMed on the patient engagement side. ModMed is currently partnered...

Jan 2023
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(0)
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CIO

Relationship

In general, we are very pleased and satisfied with the product. We are moving forward with EMA and...

Jan 2023
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(0)
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CIO

Functionality and Upgrades

We needed to get all our locations onto the same EMR platform, and it was clear that EMA was the...

Jan 2023
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(0)
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Manager

Service and Support

When I contact the vendor's support people, I can take an issue up to a point with them. However,...

Jan 2023
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Manager

Functionality and Upgrades

The product has its downfalls, but overall, the system is really good a what it does, and the things...

Jan 2023
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Manager

Service and Support

Timely support is something ModMed struggles with. That has been frustrating. The vendor has a...

Jan 2023
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Manager

Implementation and Training

The vendor doesn't offer a ton of training. Whenever we ask for additional training, we are just...

Jan 2023
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(0)
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Manager

Relationship

EMA is specialty specific, so we don't have any extraneous things that we don't need; we get exactly...

Dec 2022
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Manager

Future Outlook

We have been using multiple products and have talked about possibly switching to have everything in...

Dec 2022
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Manager

Service and Support

ModMed keeps all of their promises. They have good support people, and we always get help when we...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

The medical staff in our office likes EMA better than other products they use; the staff likes...

Dec 2022
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(0)
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Manager

Service and Support

The only thing we have had problems with recently is the support for adding or removing the rights...

Dec 2022
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(0)
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Manager

Implementation and Training

ModMed offers training for their upgrades and the different modules.

Dec 2022
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(0)
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Manager

Other Observations & Comments

ModMed has done upgrades, but I haven’t seen anything new from the vendor in a while.

Dec 2022
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(0)
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Manager

Other Observations & Comments

We find that there are a lot of slow moments with the system when providers are trying to access...

Dec 2022
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Manager

Future Outlook

A lot of times, ModMed will do updates, and there is not a whole lot of documentation on what is...

Dec 2022
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CEO/President

Service and Support

ModMed is responsive to urgent matters. They aren't very prompt when it comes to development...

Dec 2022
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(0)
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CEO/President

Functionality and Upgrades

ModMed tries to anticipate the needs of all the end users and design toward those needs. ModMed has...

Dec 2022
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(0)
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CEO/President

Sales and Contracting

ModMed doesn't provide detail on their invoices, and that never gets fixed. Our account...

Dec 2022
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(0)
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Physician

Implementation and Training

ModMed had one meeting that we all attended during the implementation, but it didn't relate to...

Nov 2022
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(0)
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Physician

Relationship

We have taken previous surveys in the hopes that ModMed would improve their product or at least...

Nov 2022
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Physician

Interfacing and Integration

I would not recommend ModMed to a peer. I have been disappointed in the past and don't expect them...

Nov 2022
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(0)
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Physician

Functionality and Upgrades

I am forced to use EMA for dermatology. It was supposed to work for my specialty, but it is very...

Nov 2022
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(0)
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Manager

Implementation and Training

The updates are automatic and are rolled out every week. ModMed sends out an email a few days before...

Aug 2022
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(0)
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Manager

Relationship

ModMed is really bad at being proactive. If we have an issue, we are more likely to find out from...

Aug 2022
||
(0)
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Manager

Interfacing and Integration

ModMed doesn’t release everything to third-party solutions if they have a competing solution. We...

Aug 2022
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(0)
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Manager

Implementation and Training

It seems like ModMed doesn't test everything in an update before they roll the update out. I want...

Aug 2022
||
(0)
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Manager

ROI / Cost

ModMed is quick to charge for any new thing they can charge for. They nickel-and-dime us for...

Aug 2022
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(0)
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Manager

Other Observations & Comments

Some of our providers don't use the product, and others are struggling with it and would rather go...

Aug 2022
||
(0)
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Manager

Interfacing and Integration

The biggest problem that we have with the product is regarding the integration between it and our...

Aug 2022
||
(0)
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Manager

Service and Support

The vendor has shown a lack of flexibility. At one point, we wanted to know whether the product...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

Our staff is having a lot of problems with the product such as the demographic data not updating....

Aug 2022
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(0)
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Manager

ROI / Cost

The charges from ModMed are all baked in. I don't think that they nickel-and-dime us. They do charge...

Aug 2022
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(0)
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Manager

Other Observations & Comments

The product captures encounters very well and in great detail. Those who need or want an electronic...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

One of our complaints is about the size of the PDF file that generates for a simple encounter. For...

Aug 2022
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(0)
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Manager

Relationship

We have worked closely with the vendor’s high-level executives.

Aug 2022
||
(0)
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Analyst/Coordinator

Sales and Contracting

When we first got the system, the vendor promised that the system would do certain things, but it...

Aug 2022
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(0)
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Manager

Relationship

The vendor needs to do a better job of communicating before they roll out an upgrade or change. They...

Aug 2022
||
(0)
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Manager

ROI / Cost

The system costs us extra money because we have to waste so much time chasing after problems instead...

Aug 2022
||
(0)
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Manager

Relationship

ModMed BOOST is a horrible model for billing and scheduling. It isn't efficient at all. In order to...

Aug 2022
||
(0)
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Manager

Lessons Learned

People who are looking into buying the solution should be wary. If they go with the system, they...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

My physicians like using the system for documentation. The system makes it easy for them to take...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

I haven't had a lot of problems with the solution's patient-facing functionality. We have to pay...

Aug 2022
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(0)
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Manager

ROI / Cost

We signed up for additional software functionality from the vendor. When that functionality was...

Aug 2022
||
(0)
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Manager

Service and Support

I have been very frustrated with the vendor's company structure. The vendor has grown too fast, and...

Aug 2022
||
(0)
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Manager

ROI / Cost

It is stupid that we have to pay to fax things in the system. I understand paying for claims, but I...

Aug 2022
||
(0)
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Manager

Technology

I like that the solution is available on an app. That means that we don't have to have computers in...

Aug 2022
||
(0)
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Manager

Service and Support

I don't like that the vendor ties us to certain products. We have had trouble with those products....

Aug 2022
||
(0)
 Thank you  Helpful

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Manager

Technology

The system only allows clinical staff members to work from an app. That means that we can't do our...

Aug 2022
||
(0)
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Manager

Relationship

Modernizing Medicine is pretty good at implementing changes and notifying us about updates that are...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I would recommend EMA because it is built for dermatology. It has the ability to make sure that the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Modernizing Medicine is always there when we call them, but whether or not they can actually fix our...

Jul 2022
||
(0)
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Director

Future Outlook

Things haven't gone as well as we anticipated that they would with the solution's practice...

Jun 2022
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

Modernizing Medicine keeps some promises but not all. We have issues with Modernizing Medicine’s...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

Modernizing Medicine does not do a good job of avoiding charges; they nickel-and-dime us for everything....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The process of getting new functionality from Modernizing Medicine is slow. Everything is on the...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

Modernizing Medicine's solution is the gold standard. The vendor has a large percentage of the...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There are too many places to document things in EMA. I think having one place to document things is...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

I like that EMA works well for billing and coding. It handles our specific codes really well, and...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

There are a few things with EMA that are really hard to handle. For example, the pharmacy...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

When we want an update, we have to log in to Modernizing Medicine's website. Then we have to wait to...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

EMA works well for dermatology offices. I recommend it for other offices like ours. The system is...

Apr 2022
||
(0)
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