EMA (Dermatology)
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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CIO

Functionality and Upgrades

I appreciate that ModMed has built very functional workflows into the product, including an...

Jan 2023
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CIO

Technology

My only concern is that the product was originally designed for small and midsized practices, so it...

Jan 2023
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CIO

Interfacing and Integration

There is a big opportunity for ModMed on the patient engagement side. ModMed is currently partnered...

Jan 2023
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CIO

Relationship

In general, we are very pleased and satisfied with the product. We are moving forward with EMA and...

Jan 2023
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CIO

Functionality and Upgrades

We needed to get all our locations onto the same EMR platform, and it was clear that EMA was the...

Jan 2023
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Manager

Service and Support

When I contact the vendor's support people, I can take an issue up to a point with them. However,...

Jan 2023
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Manager

Functionality and Upgrades

The product has its downfalls, but overall, the system is really good a what it does, and the things...

Jan 2023
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Manager

Service and Support

Timely support is something ModMed struggles with. That has been frustrating. The vendor has a...

Jan 2023
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Manager

Implementation and Training

The vendor doesn't offer a ton of training. Whenever we ask for additional training, we are just...

Jan 2023
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Manager

Relationship

EMA is specialty specific, so we don't have any extraneous things that we don't need; we get exactly...

Dec 2022
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Manager

Future Outlook

We have been using multiple products and have talked about possibly switching to have everything in...

Dec 2022
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Manager

Service and Support

ModMed keeps all of their promises. They have good support people, and we always get help when we...

Dec 2022
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Manager

Functionality and Upgrades

The medical staff in our office likes EMA better than other products they use; the staff likes...

Dec 2022
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Manager

Service and Support

The only thing we have had problems with recently is the support for adding or removing the rights...

Dec 2022
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Manager

Implementation and Training

ModMed offers training for their upgrades and the different modules.

Dec 2022
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Manager

Other Observations & Comments

ModMed has done upgrades, but I haven’t seen anything new from the vendor in a while.

Dec 2022
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Manager

Other Observations & Comments

We find that there are a lot of slow moments with the system when providers are trying to access...

Dec 2022
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Manager

Future Outlook

A lot of times, ModMed will do updates, and there is not a whole lot of documentation on what is...

Dec 2022
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CEO/President

Service and Support

ModMed is responsive to urgent matters. They aren't very prompt when it comes to development...

Dec 2022
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CEO/President

Functionality and Upgrades

ModMed tries to anticipate the needs of all the end users and design toward those needs. ModMed has...

Dec 2022
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CEO/President

Sales and Contracting

ModMed doesn't provide detail on their invoices, and that never gets fixed. Our account...

Dec 2022
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Physician

Implementation and Training

ModMed had one meeting that we all attended during the implementation, but it didn't relate to...

Nov 2022
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Physician

Relationship

We have taken previous surveys in the hopes that ModMed would improve their product or at least...

Nov 2022
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Physician

Interfacing and Integration

I would not recommend ModMed to a peer. I have been disappointed in the past and don't expect them...

Nov 2022
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Physician

Functionality and Upgrades

I am forced to use EMA for dermatology. It was supposed to work for my specialty, but it is very...

Nov 2022
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Manager

Implementation and Training

The updates are automatic and are rolled out every week. ModMed sends out an email a few days before...

Aug 2022
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Manager

Relationship

ModMed is really bad at being proactive. If we have an issue, we are more likely to find out from...

Aug 2022
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Manager

Interfacing and Integration

ModMed doesn’t release everything to third-party solutions if they have a competing solution. We...

Aug 2022
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Manager

Implementation and Training

It seems like ModMed doesn't test everything in an update before they roll the update out. I want...

Aug 2022
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Manager

ROI / Cost

ModMed is quick to charge for any new thing they can charge for. They nickel-and-dime us for...

Aug 2022
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Manager

Other Observations & Comments

Some of our providers don't use the product, and others are struggling with it and would rather go...

Aug 2022
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Manager

Interfacing and Integration

The biggest problem that we have with the product is regarding the integration between it and our...

Aug 2022
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Manager

Service and Support

The vendor has shown a lack of flexibility. At one point, we wanted to know whether the product...

Aug 2022
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Manager

Functionality and Upgrades

Our staff is having a lot of problems with the product such as the demographic data not updating....

Aug 2022
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Manager

ROI / Cost

The charges from ModMed are all baked in. I don't think that they nickel-and-dime us. They do charge...

Aug 2022
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Manager

Other Observations & Comments

The product captures encounters very well and in great detail. Those who need or want an electronic...

Aug 2022
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Manager

Functionality and Upgrades

One of our complaints is about the size of the PDF file that generates for a simple encounter. For...

Aug 2022
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Manager

Relationship

We have worked closely with the vendor’s high-level executives.

Aug 2022
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Analyst/Coordinator

Sales and Contracting

When we first got the system, the vendor promised that the system would do certain things, but it...

Aug 2022
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Manager

Relationship

The vendor needs to do a better job of communicating before they roll out an upgrade or change. They...

Aug 2022
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Manager

ROI / Cost

The system costs us extra money because we have to waste so much time chasing after problems instead...

Aug 2022
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Manager

Relationship

ModMed BOOST is a horrible model for billing and scheduling. It isn't efficient at all. In order to...

Aug 2022
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(0)
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Manager

Lessons Learned

People who are looking into buying the solution should be wary. If they go with the system, they...

Aug 2022
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Manager

Functionality and Upgrades

My physicians like using the system for documentation. The system makes it easy for them to take...

Aug 2022
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Manager

Functionality and Upgrades

I haven't had a lot of problems with the solution's patient-facing functionality. We have to pay...

Aug 2022
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Manager

ROI / Cost

We signed up for additional software functionality from the vendor. When that functionality was...

Aug 2022
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Manager

Service and Support

I have been very frustrated with the vendor's company structure. The vendor has grown too fast, and...

Aug 2022
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Manager

ROI / Cost

It is stupid that we have to pay to fax things in the system. I understand paying for claims, but I...

Aug 2022
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Manager

Technology

I like that the solution is available on an app. That means that we don't have to have computers in...

Aug 2022
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Manager

Service and Support

I don't like that the vendor ties us to certain products. We have had trouble with those products....

Aug 2022
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(0)
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Manager

Technology

The system only allows clinical staff members to work from an app. That means that we can't do our...

Aug 2022
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(0)
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Manager

Relationship

Modernizing Medicine is pretty good at implementing changes and notifying us about updates that are...

Jul 2022
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Manager

Functionality and Upgrades

I would recommend EMA because it is built for dermatology. It has the ability to make sure that the...

Jul 2022
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(0)
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Manager

Service and Support

Modernizing Medicine is always there when we call them, but whether or not they can actually fix our...

Jul 2022
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(0)
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Director

Future Outlook

Things haven't gone as well as we anticipated that they would with the solution's practice...

Jun 2022
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(0)
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CEO/President

Relationship

Modernizing Medicine keeps some promises but not all. We have issues with Modernizing Medicine’s...

Jun 2022
||
(0)
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CEO/President

ROI / Cost

Modernizing Medicine does not do a good job of avoiding charges; they nickel-and-dime us for everything....

Jun 2022
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(0)
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CEO/President

Relationship

The process of getting new functionality from Modernizing Medicine is slow. Everything is on the...

Jun 2022
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(0)
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CEO/President

Functionality and Upgrades

Modernizing Medicine's solution is the gold standard. The vendor has a large percentage of the...

Jun 2022
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Manager

Functionality and Upgrades

There are too many places to document things in EMA. I think having one place to document things is...

Apr 2022
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Manager

Functionality and Upgrades

I like that EMA works well for billing and coding. It handles our specific codes really well, and...

Apr 2022
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Manager

Functionality and Upgrades

There are a few things with EMA that are really hard to handle. For example, the pharmacy...

Apr 2022
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Manager

Functionality and Upgrades

When we want an update, we have to log in to Modernizing Medicine's website. Then we have to wait to...

Apr 2022
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Manager

Functionality and Upgrades

EMA works well for dermatology offices. I recommend it for other offices like ours. The system is...

Apr 2022
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