Commentary Summary
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User Commentary
Functionality and Upgrades
I appreciate that ModMed has built very functional workflows into the product, including an...
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Technology
My only concern is that the product was originally designed for small and midsized practices, so it...
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Interfacing and Integration
There is a big opportunity for ModMed on the patient engagement side. ModMed is currently partnered...
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Relationship
In general, we are very pleased and satisfied with the product. We are moving forward with EMA and...
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Functionality and Upgrades
We needed to get all our locations onto the same EMR platform, and it was clear that EMA was the...
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Service and Support
When I contact the vendor's support people, I can take an issue up to a point with them. However,...
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Functionality and Upgrades
The product has its downfalls, but overall, the system is really good a what it does, and the things...
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Service and Support
Timely support is something ModMed struggles with. That has been frustrating. The vendor has a...
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Implementation and Training
The vendor doesn't offer a ton of training. Whenever we ask for additional training, we are just...
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Relationship
EMA is specialty specific, so we don't have any extraneous things that we don't need; we get exactly...
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Future Outlook
We have been using multiple products and have talked about possibly switching to have everything in...
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Service and Support
ModMed keeps all of their promises. They have good support people, and we always get help when we...
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Functionality and Upgrades
The medical staff in our office likes EMA better than other products they use; the staff likes...
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Service and Support
The only thing we have had problems with recently is the support for adding or removing the rights...
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Implementation and Training
ModMed offers training for their upgrades and the different modules.
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Other Observations & Comments
ModMed has done upgrades, but I haven’t seen anything new from the vendor in a while.
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Other Observations & Comments
We find that there are a lot of slow moments with the system when providers are trying to access...
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Future Outlook
A lot of times, ModMed will do updates, and there is not a whole lot of documentation on what is...
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Service and Support
ModMed is responsive to urgent matters. They aren't very prompt when it comes to development...
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Functionality and Upgrades
ModMed tries to anticipate the needs of all the end users and design toward those needs. ModMed has...
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Sales and Contracting
ModMed doesn't provide detail on their invoices, and that never gets fixed. Our account...
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Implementation and Training
ModMed had one meeting that we all attended during the implementation, but it didn't relate to...
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Relationship
We have taken previous surveys in the hopes that ModMed would improve their product or at least...
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Interfacing and Integration
I would not recommend ModMed to a peer. I have been disappointed in the past and don't expect them...
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Functionality and Upgrades
I am forced to use EMA for dermatology. It was supposed to work for my specialty, but it is very...
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Implementation and Training
The updates are automatic and are rolled out every week. ModMed sends out an email a few days before...
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Relationship
ModMed is really bad at being proactive. If we have an issue, we are more likely to find out from...
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Interfacing and Integration
ModMed doesn’t release everything to third-party solutions if they have a competing solution. We...
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Implementation and Training
It seems like ModMed doesn't test everything in an update before they roll the update out. I want...
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ROI / Cost
ModMed is quick to charge for any new thing they can charge for. They nickel-and-dime us for...
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Other Observations & Comments
Some of our providers don't use the product, and others are struggling with it and would rather go...
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Interfacing and Integration
The biggest problem that we have with the product is regarding the integration between it and our...
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Service and Support
The vendor has shown a lack of flexibility. At one point, we wanted to know whether the product...
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Functionality and Upgrades
Our staff is having a lot of problems with the product such as the demographic data not updating....
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ROI / Cost
The charges from ModMed are all baked in. I don't think that they nickel-and-dime us. They do charge...
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Other Observations & Comments
The product captures encounters very well and in great detail. Those who need or want an electronic...
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Functionality and Upgrades
One of our complaints is about the size of the PDF file that generates for a simple encounter. For...
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Relationship
We have worked closely with the vendor’s high-level executives.
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Sales and Contracting
When we first got the system, the vendor promised that the system would do certain things, but it...
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Relationship
The vendor needs to do a better job of communicating before they roll out an upgrade or change. They...
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ROI / Cost
The system costs us extra money because we have to waste so much time chasing after problems instead...
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Relationship
ModMed BOOST is a horrible model for billing and scheduling. It isn't efficient at all. In order to...
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Lessons Learned
People who are looking into buying the solution should be wary. If they go with the system, they...
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Functionality and Upgrades
My physicians like using the system for documentation. The system makes it easy for them to take...
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Functionality and Upgrades
I haven't had a lot of problems with the solution's patient-facing functionality. We have to pay...
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ROI / Cost
We signed up for additional software functionality from the vendor. When that functionality was...
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Service and Support
I have been very frustrated with the vendor's company structure. The vendor has grown too fast, and...
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ROI / Cost
It is stupid that we have to pay to fax things in the system. I understand paying for claims, but I...
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Technology
I like that the solution is available on an app. That means that we don't have to have computers in...
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Service and Support
I don't like that the vendor ties us to certain products. We have had trouble with those products....
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Technology
The system only allows clinical staff members to work from an app. That means that we can't do our...
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Relationship
Modernizing Medicine is pretty good at implementing changes and notifying us about updates that are...
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Functionality and Upgrades
I would recommend EMA because it is built for dermatology. It has the ability to make sure that the...
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Service and Support
Modernizing Medicine is always there when we call them, but whether or not they can actually fix our...
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Future Outlook
Things haven't gone as well as we anticipated that they would with the solution's practice...
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Relationship
Modernizing Medicine keeps some promises but not all. We have issues with Modernizing Medicine’s...
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ROI / Cost
Modernizing Medicine does not do a good job of avoiding charges; they nickel-and-dime us for everything....
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Relationship
The process of getting new functionality from Modernizing Medicine is slow. Everything is on the...
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Functionality and Upgrades
Modernizing Medicine's solution is the gold standard. The vendor has a large percentage of the...
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Functionality and Upgrades
There are too many places to document things in EMA. I think having one place to document things is...
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Functionality and Upgrades
I like that EMA works well for billing and coding. It handles our specific codes really well, and...
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Functionality and Upgrades
There are a few things with EMA that are really hard to handle. For example, the pharmacy...
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Functionality and Upgrades
When we want an update, we have to log in to Modernizing Medicine's website. Then we have to wait to...
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Functionality and Upgrades
EMA works well for dermatology offices. I recommend it for other offices like ours. The system is...
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