EMA (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
The quality and knowledge of level-one phone support people has dropped significantly, and it is...
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Product
ModMed runs on the philosophy of not allowing something until they can charge for it. If we try to...
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Value
We would like the vendor to work on inventory management. They offer it, but I don't feel like the...
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Value
ModMed is doing a pilot program for AI documenting in the exam room. When we read through the...
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Product
We have recently had problems with integration. It has always been pretty good. We have our blippy...
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Product
What would really help us move into the future would be better integration with other EMRs. The...
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Product
With integrating medicines into patients' charts, there is a central database where we were supposed...
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Operations
There is a learning curve for EMA because when we have a new hire, we have to train them on the...
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Value
The cost of ModMed's PM module far exceeds what we are paying for another vendor's system right now....
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Product
Some upgrades with ModMed take more time to implement than they should because of issues. We will be...
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Product
ModMed needs to improve the telemedicine module and system. They threw it together and didn’t have...
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Value
Overall, EMA is a phenomenal product. It is definitely expensive, but we get what we pay for. We...
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Product
We would like to see ModMed add a feature where we can modify a chart note from the note output...
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Product
Until just recently, we were pretty happy with the EMA product overall. When EMA works, it works....
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Relationship
I started calling ModMed to discuss the issues we have been experiencing, and I have yet to hear...
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Relationship, Value
It seems to me like I am paying for ModMed’s illegal behavior, and they have invested heavily in...
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Loyalty, Product
We always like to see things driven faster, and the only thing that could improve from a services...
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Relationship, Product
ModMed is a great partner, and the tool is great. We couldn't be more impressed with what ModMed has...
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Value
ModMed always lets us know about charges, so the charges are expected. But the vendor is starting to...
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Loyalty, Relationship, Product
ModMed's product was designed and built specifically for dermatology, so that aligns with our...
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Loyalty, Relationship, Product
ModMed is very clear on their road map. They keep investing heavily in the platform and driving it...
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Loyalty, Relationship
I am too invested to back out now, so I put up with the things in the product that frustrate me and...
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Relationship, Operations
If there is ongoing training, it hasn't gotten to me. I mostly have to figure things out on my own....
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Product
If I want to know about a patient who has seen another provider, I can very easily find that...
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Relationship
The vendor is very active in trying to improve EMA and give us a better product that serves our...
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Value
Charges are a huge issue with EMA. ModMed charges for every single page of a fax that we send, and...
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Operations
ModMed gave us a couple of days during the implementation, and even though EMA is complicated, that...
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Relationship
ModMed’s customer service is terrible. We literally can't get anybody on the phone, and if you email...
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Operations
Our training with EMA was online, so there were a lot of videos. Those were fine, but EMA is such a...
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Product
With faxing in EMA, we have to go in separately to see whether other healthcare organizations have...
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Product, Value
I can't say enough good things about EMA. It is awesome, and I feel like the vendor tailored it so...
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Product
EMA has pictures on the charts, and we do everything based on those pictures. However, the only...
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Product
ModMed controls what version of EMA we are using, and while they roll out new things, those don’t...
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Product
ModMed is getting a bit better about delaying upgrades in EMA when they should.
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Relationship
It is very challenging to get the support we need from ModMed. Often, I talk to a tech person and...
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Relationship, Product
The issues that I am frustrated with are related to ModMed’s management. They are not managing their...
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Product
Our doctors like the workflow on the clinical side of EMA. They like that it helps them to identify...
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Product
EMA makes it too easy to document things that didn't happen, and that is a big downfall. Also, we...
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