EMA (Dermatology) Commentary

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EMA is very specific to dermatology, so ModMed really did cater it to dermatology clinics. They're...

EMA is not just a general EHR. We have to try to customize things ourselves. Whenever we have a...

Like with any technology, every time there's an update for EMA, other things can break. I think we...

We don't have a direct point of contact at ModMed for when we have issues. We have to make a support...

We would like ongoing account management or support from ModMed. Before they were bought by a...

Once users know EMA, it is easy to use, but it is pretty complex, so it can take a while to learn....

Over the years that we have been with ModMed, the expense has become extraordinary. They are one of...

ModMed doesn't understand my practice or our needs. They are the Walmart of EMR vendors. The cost...

Occasionally, we get emails about things that ModMed is working on, but we don't get too many. In...

ModMed should take a hard look at their customer service, because it is pretty lacking. ModMed is a...

A recurrent pain point with ModMed is the way they invoice. The way they put line items on the...

On the clinical side of things, the documentation, scribing, and billing components in EMA are...

EMA is a good platform in many ways. It also has many opportunities for improvement. From my...

The support from ModMed is very good. They have a good team. I bring challenges to them, and they...

ModMed does updates, and there is no training, so that is a gap. The vendor does the updates, and...

I do not know what ModMed’s vision is. They are good in some areas and not so good in other areas....

ModMed did an update that impacted our privacy program in terms of compliance. The update that they...

ModMed does not support research, and a lot of organizations are doing research. When we are doing...

There are a few ModMed support team members who are very helpful. But I question whether the...

Sometimes, I am charged for additional modules that I feel should be included. ModMed doesn't avoid...

The training to get people up and running in EMA is extensive. The system is relatively easy to use...

I have been very dissatisfied with the vendor's price increases. I feel as though the vendor is...

The system was promoted as being something that would save us time by making us more efficient. That...

EMA integrates with our practice management system. That is helpful. The bridge between the two...

ModMed has a phone number that we can call. They also have an online platform where we can create a...

Sometimes, ModMed's new technology isn't easy or efficient for practices or patients. New things...

Our implementation was very rough. Also, the system doesn't work perfectly 100% of the time....