EMA (Dermatology) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Loyalty, Product

We have pushed ModMed to create a lot of tools and enhancements. We get a lot of promises from the...

May 2024
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VP/Other Executive

Product

When it comes to overall ease of use, EMA is pretty stable for the most part. It is one of the best...

May 2024
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VP/Other Executive

Relationship

The quality of ModMed's training depends on the representative that an organization gets. ModMed's...

May 2024
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Manager

Relationship

The quality and knowledge of level-one phone support people has dropped significantly, and it is...

Apr 2024
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Manager

Product

ModMed runs on the philosophy of not allowing something until they can charge for it. If we try to...

Apr 2024
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Manager

Value

We would like the vendor to work on inventory management. They offer it, but I don't feel like the...

Mar 2024
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Manager

Value

ModMed is doing a pilot program for AI documenting in the exam room. When we read through the...

Mar 2024
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Manager

Product

We have recently had problems with integration. It has always been pretty good. We have our blippy...

Mar 2024
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Manager

Product

What would really help us move into the future would be better integration with other EMRs. The...

Mar 2024
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Manager

Product

With integrating medicines into patients' charts, there is a central database where we were supposed...

Mar 2024
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Manager

Operations

There is a learning curve for EMA because when we have a new hire, we have to train them on the...

Mar 2024
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Manager

Value

The cost of ModMed's PM module far exceeds what we are paying for another vendor's system right now....

Mar 2024
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Physician

Product

Some upgrades with ModMed take more time to implement than they should because of issues. We will be...

Nov 2023
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Physician

Product

ModMed needs to improve the telemedicine module and system. They threw it together and didn’t have...

Nov 2023
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Physician

Value

Overall, EMA is a phenomenal product. It is definitely expensive, but we get what we pay for. We...

Nov 2023
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Physician

Product

We would like to see ModMed add a feature where we can modify a chart note from the note output...

Nov 2023
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Physician

Product

Until just recently, we were pretty happy with the EMA product overall. When EMA works, it works....

Oct 2023
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Physician

Relationship

I started calling ModMed to discuss the issues we have been experiencing, and I have yet to hear...

Oct 2023
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Physician

Relationship, Value

It seems to me like I am paying for ModMed’s illegal behavior, and they have invested heavily in...

Oct 2023
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CEO/President

Loyalty, Product

We always like to see things driven faster, and the only thing that could improve from a services...

Aug 2023
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CEO/President

Relationship, Product

ModMed is a great partner, and the tool is great. We couldn't be more impressed with what ModMed has...

Aug 2023
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CEO/President

Value

ModMed always lets us know about charges, so the charges are expected. But the vendor is starting to...

Aug 2023
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CEO/President

Loyalty, Relationship, Product

ModMed's product was designed and built specifically for dermatology, so that aligns with our...

Aug 2023
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CEO/President

Loyalty, Relationship, Product

ModMed is very clear on their road map. They keep investing heavily in the platform and driving it...

Aug 2023
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