Neurealm Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
One thing we like about Neurealm is that they are willing to come to the table and listen. Their...
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Value
We pay a fixed fee for our scope of work, so there is no nickel-and-diming.
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Relationship, Operations
Neurealm’s key strength is that they have depth of knowledge in various pockets that they can call...
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Relationship, Operations
The advice I would give to someone engaging with Neurealm is that they should stay engaged and keep...
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Operations, Services
Initially, GAVS was not given a lot of direction. There was a lot of heavy lifting and cost...
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Value
The firm absolutely avoids charging for every little thing. They definitely do not nickel-and-dime...
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Loyalty
I would buy the firm’s services again. I would onshore the entire team though, and that is the issue...
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Operations, Services
We begin seeing outcomes with the firm within months because I am driving them to that point. I...
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Relationship, Services
I would lump the help desk and the support group into the managed IT services. For whatever reason,...
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Operations
I would rate the firm’s execution pretty low. That is not going to be good for them, but they don't...
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Loyalty, Value
When the time came to renew Neurealm, we looked at a few places and found that there was nothing...
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Relationship, Services, Value
Neurealm is meeting their SLAs; they have generally been successful. Part of the success is that...
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Operations
We have some knowledge gaps with Neurealm. When we implement new technologies, we have to figure out...
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Relationship, Operations, Value
The cost is a big benefit of engaging with Neurealm. Our annual recurring savings are not small or...
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Operations, Services
We are getting the resources we need in the time that we need them with offshore resources from...
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Relationship, Operations
Neurealm can improve by broadening their work to include other EHRs beyond Epic's and MEDITECH's...
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Relationship, Operations
Neurealm is an upcoming IT managed services company that has found its legs in infrastructure,...
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Value
The firm's services are cost-effective. The firm meets our expectations. However, we could always...
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Loyalty, Services, Value
We are extremely pleased with the firm’s help desk services. The help desk is the best thing that...
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Relationship, Value
We 100% get our money’s worth. The firm scores over the top of the scale there because they do...
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Operations
I wouldn't say that GAVS Technologies has expertise in strategy. They are better at doing things,...
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