NextGen Enterprise EHR/EPM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Value
NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...
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Value
I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...
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Relationship
My beef with NextGen Healthcare is their horrible customer service and accounting department. They...
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Relationship
I don't really have an issue with phone support other than the fact that I have to sit on hold and...
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Operations
The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...
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Relationship, Product
Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...
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Product
From NextGen Healthcare, we would like to see more flexibility with the online payment processors....
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Operations
I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...
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Product
A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....
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Relationship, Operations
The vendor hosts us, and we have had issues implementing certain pieces of common technology....
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Product
The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...
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Relationship
I know that the vendor has been working on preauthorization. I can’t think of anything that we...
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Relationship, Product
NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...
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Culture, Value
NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...
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Product
We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...
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Relationship
We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...
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Product
The product works the way it is supposed to. It doesn't generally create work for us. We can use the...
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Loyalty
Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...
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Culture, Relationship
The only issue I have had with NextGen Healthcare is that when I am trying to correct or understand...
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Product
I like that NextGen Healthcare's product integrates the PM and EHR into one. We are loving our new...
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Relationship
NextGen Healthcare’s service team is proactive and great when we get the right person.
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Loyalty, Operations
A few of the people who trained us initially were extremely patient with people like me who, in...
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Product
I would like to see a better insurance area provided in the practice management section of the...
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Relationship
NextGen Healthcare has been really good about returning our phone calls. I don’t have a lot of use...
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Operations
Sometimes when NextGen Healthcare rolls something out, they will throw training up on the website,...
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Product, Value
The product is not super complicated compared to other systems. It is a bit clunky and is not the...
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Culture, Product
The system does everything that NextGen Healthcare said it would do, especially when they rolled out...
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Culture, Value
NextGen Healthcare overcharges for a lot of things, or we just happen to get charged for things that...
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Product
I have been lucky enough to use NextGen Healthcare at a couple of practices that I have worked with,...
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Operations, Product
The only implementations we have had with NextGen Healthcare have been through upgrades or new tools...
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Operations
NextGen Healthcare has a lot of self-learning stuff. That stuff is good to have, but there is a lot...
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Relationship
NextGen Healthcare provides decent stuff, but a lot of times, the vendor is specifically not...
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Loyalty, Product
NextGen Healthcare’s website is a bit clunky. They have an upcoming UI redesign with the new version...
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Relationship
NextGen Healthcare comes out with great stuff, but I don't know whether I would really call them a...
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Relationship
NextGen Healthcare has added some good features to their offering, and at the end of the day, they...
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Operations, Product
I always say the best and worst thing about NextGen Healthcare's product is how customizable it is....
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Relationship
If we reach out to NextGen Healthcare, they will usually throw somebody willing to help us onto our...
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Culture, Relationship
NextGen Healthcare is careful about making promises, but they usually can keep their promises.
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Culture, Value
NextGen Healthcare’s prices are pretty fixed up front, so we have a good idea of what we are getting...
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Product
Some providers have been complaining that they cannot see their patient populations. In the past,...
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Relationship, Product
NextGen Healthcare's system is not very user friendly. There are so many clicks we have to go...
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Relationship
The quality of customer service from NextGen Healthcare is awesome. The customer service team is...
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Relationship
NextGen Healthcare sends out regular communications directly to the software to alert users of...
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Product
I like the integration. It is easier to do billing when everything is in one place, and we can get...
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Product
We would like improvements with the real-time eligibility check based on actual dates of service. We...
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Product
I like the system's ease of scheduling and how easy it is to maneuver schedule blocks in the system....
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Product
It can sometimes be difficult for us to know when a patient checks in because there is a delay...
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Product
We have had an issue with having our schedule open on the system's practice management and EHR sides...
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Value
There isn't anything great in the system. I don't have any comparison, and the vendor charges for...
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Operations
We would like to see more support and training from NextGen Healthcare. NextGen Healthcare has a...
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Operations
The implementation with NextGen Healthcare was pushed back for a considerable time. Our assigned...
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Relationship
We can contact NextGen Healthcare’s support team by putting in tickets or calling them. However,...
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Culture
Part of the beauty of the fact that NextGen Healthcare acquired TSI Healthcare is that the...
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Operations, Product
The product is a very complex system, and the complexity allows us to do a lot of things that other...
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Product
NextGen Healthcare should upgrade some different features in their platform. We asked NextGen...
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Loyalty
The product is good, and the platform is easy to navigate. Most of the time, NextGen Healthcare does...
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Product
We have been back and forth trying to do the consent forms for the EHR and some consent forms for...
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Operations, Product
The system is very user friendly, and we can pretty much customize anything. There are only a few...
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Culture, Value
Due to the CARES Act, we were required to do a big upgrade, so we didn't have a choice. In that...
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Product
The PM side of the product is not bad. The scheduling is okay, and it is easy to use. The billing in...
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Product
When something breaks, it is difficult to get it back to where it should be. We have done one custom...
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Culture, Value
We are billed for clearinghouse services through NextGen Healthcare, and they continue to bill us...
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Product
To date, our experience has been good with the product. The upgrades give us more functionality and...
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Loyalty, Product
The product is mostly a point-and-click product. We like the fact that we are going to be able to...
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Relationship
A lot of the time, the vendor's answer tends to be that if we have issues with new features, then we...
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Relationship, Operations
There are user-group meetings for the system that we can go to. The vendor has always been very...
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Value
The system is on the higher end in terms of price, but we are getting value from it. For example, we...
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Relationship
When we had regular calls with NextGen Healthcare, we had a good representative assigned to us who...
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Loyalty
We are happy with NextGen Healthcare, so we wouldn’t look to change systems if we didn’t have to,...
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Relationship
I would like more effective customer service and faster responses to problems from NextGen...
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Relationship
The vendor is pretty easy to work with once we understand how to create and stay on top of cases....
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Culture, Value
NextGen Healthcare will charge for every little thing, but we can negotiate with the vendor, and...
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Value
There are things our facility needs that the system is missing, so we have had to add to it. That...
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Product
We do procedures at our facility, so it would be helpful to load consent forms so that patients can...
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Relationship
Luckily, the people we work with at NextGen Healthcare are nice. I pick up the phone and call them,...
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Operations
The last upgrade from NextGen Healthcare took a while to get straight, so that was a little painful....
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Product
NextGen Healthcare's system can easily be used on an iPad. We love that it can take pictures and...
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Product
It is hard to change our templates in NextGen Healthcare's system without going through a bunch of...
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Product
We would like the flexibility to work from multiple devices. I would love to use my iPad while...
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Culture, Product
We don't really have any issues with how the product works. The system is easy to maneuver in, and...
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Relationship
It can take a while for NextGen Healthcare to get to us for some things that we need support on.
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Relationship, Product
We have an integration with our labs, and the EHR dumps our lab results into our software so that we...
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Relationship
I have had problems in the past with the customer service. I have had issues and have had to reach...
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Relationship
If there is a known issue, NextGen Healthcare will send a message and let us know.
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Operations, Product
The software is easy to use. When I have new employees, they can catch o very easily. The solution...
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Relationship, Operations, Product
NextGen Healthcare started a new upgrade process, which was created to make things smoother. But the...
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Relationship
My satisfaction has gone down drastically from where it used to be. I used to recommend NextGen...
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Loyalty, Product
There are so many more clicks and pages to go into with the EMR than there were when we were on...
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Loyalty
We don't have plans to change. We get locked into EHRs because changing is a massive project, so...
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Relationship
Recently, the support people's follow-up has seriously dropped. All I ask for is communication....
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Product, Value
Paper charting for us was always a quicker process because it was so simple on one sheet, but...
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Culture, Value
We are very clear on what is included in our services, what is outside of the scope, and what would...
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Product
I would improve the way the PM and EHR talk to each other. There are a lot of restrictions in the...
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