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NextGen Enterprise EHR/EPM - Small Practices Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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CTO

NextGen Healthcare got acquired by some group a few years ago, and things have shifted. We have seen...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Physician

When we started with the system, NextGen Healthcare's support was very poor. Things have been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

To use the system, users have to do a lot of clicking and go to multiple different folders and tabs....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

When we initially transitioned to the system, our transition was very difficult. We had some NextGen...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

NextGen Healthcare's system is good, but it could be improved. However, it is better than other EHRs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

NextGen Healthcare is really lagging when it comes to development and integration. That doesn't seem...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I don't think I could put a referral into NextGen Healthcare's system correctly because it is so...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

When I have issues, I put a ticket in. The ticket goes to our liaison. The liaison then reaches out...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

NextGen Healthcare sends out a lot of emails about critical issues that are being addressed, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I'm told that NextGen Healthcare's solution is excellent from a billing perspective, and that is why...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

NextGen Healthcare's ambient dictation application doesn't show a history, physical, or anything...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

NextGen Healthcare has a community portal where organizations can pose different questions, but for...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

I would definitely not recommend NextGen Healthcare's solution. Some of our new employees have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

The behavioral health nurse practitioner template 1000% needs to be overhauled to actually reflect...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I can't trust that my prescriptions make it to the pharmacy. I can't trust that when I order labs,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

We aren't on the current version of NextGen Healthcare's solution, so we are going to have a patch...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

I didn't get any training for NextGen Healthcare's solution. Another user gave me a like two-hour...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Every little thing that we want to update or change in NextGen Enterprise EHR/EPM either has a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

NextGen Healthcare’s implementation people are great. NextGen Enterprise EHR/PM is super easy to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

When we have cases, NextGen Healthcare gets back to us right away, but for months now, I have been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

NextGen Healthcare avoids charging for every little thing, but there is still always something they...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

Overall, the product pretty much works as promoted, but there tend to be a lot of longstanding bugs...

Comment Tone Negative
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

NextGen Healthcare supports our integration goals. There are a lot of platforms that work with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

NextGen Healthcare has their big user group meeting at the end of the year, and that is usually when...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

NextGen Healthcare's support is pretty helpful as long as I can explain myself well enough when I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

NextGen Healthcare does their big things at the end of the year, and they are doing a big facelift...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I hope we will be able to piggyback off of all the changes NextGen Healthcare is making and change...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

We didn't have an account manager for the longest time. I had no clue who we were supposed to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Things got really messy with the last few upgrades. I know NextGen Healthcare reworked their whole...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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