NextGen Enterprise EHR/EPM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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VP/Other Executive

Loyalty, Product

We have really had no issues. The upgrades are easy. I wouldn't hesitate to recommend NextGen...

Jan 2025
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Director

Operations, Product

The best and worst thing about the product is it is very customizable. It was several years ago when...

Jan 2025
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Director

Value

The system is expensive, especially if it is not a fully web-based version. Some of the other EHR...

Jan 2025
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(0)
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Director

Loyalty, Product

NextGen Healthcare is definitely putting effort into putting out new technologies. They are doing a...

Jan 2025
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Director

Relationship

NextGen Healthcare’s quality of support almost depends on what day of the week it is. The quality is...

Jan 2025
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(0)
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Director

Culture, Loyalty

We did a bit of market research, and we tried switching to something else that didn't go so well. I...

Jan 2025
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Director

Relationship

NextGen Healthcare doesn't seem very proactive. We used to have more regular meetings with an...

Jan 2025
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Director

Loyalty, Product

In one of NextGen Healthcare’s last updates, they were actually starting to walk down the road of...

Jan 2025
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Director

Operations

We haven't had too much ongoing training, and I wasn't here for the initial training for NextGen...

Jan 2025
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(0)
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Director

Culture, Loyalty, Product

The system is out of the box. It is very one-size-fits-all, and there are a lot of features that we...

Jan 2025
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(0)
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Director

Relationship

NextGen Healthcare’s upgrades have actually gotten a bit rockier in the last few years. I don't know...

Jan 2025
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(0)
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Director

Operations, Product

The system is very click heavy and clunky, and I'm just thinking about the out-of-the-box system,...

Jan 2025
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(0)
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Director

Operations, Product

We haven't really leveraged most of the vendor's training. The integration is pretty good. There are...

Jan 2025
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(0)
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Director

Loyalty, Product

I would tell others looking at the system that a lot of things depend on their specialty, but it is...

Jan 2025
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Manager

Loyalty, Relationship

As a small practice, we sometimes have limited choices. NextGen Healthcare was one of the better options....

Jun 2024
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(0)
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Manager

Product

When it comes to patient appointments and billing issues, the system works quite well. However, its...

Jun 2024
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(0)
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Manager

Product

We had to do a huge upgrade because NextGen Healthcare's patient portal needed to be changed due to...

Jun 2024
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Manager

Relationship, Value

NextGen Healthcare lacks understanding about small practices. I know that they work with many big...

Jun 2024
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(0)
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Manager

Loyalty, Value

I would like to see a lot from NextGen Healthcare, but there is a cost associated with everything...

Jun 2024
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(0)
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CEO/President

Product

We would like it if NextGen Healthcare had an interactive bot-style appointment system that could be...

Jun 2024
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(0)
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CEO/President

Relationship

Overall, we have had a very good experience with NextGen Healthcare's system. We started with...

Jun 2024
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(0)
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CEO/President

Relationship, Operations

NextGen Healthcare does mention things in their release notes if anything happens or whatever else....

May 2024
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(0)
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CEO/President

Product

We did use NextGen Healthcare’s telehealth feature in NextGen Enterprise EHR, but it was a little...

May 2024
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(0)
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CEO/President

Product

I have used the NextGen Healthcare solution for many years. It is a good system. It is simple to...

May 2024
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CEO/President

Culture, Relationship

NextGen Healthcare tells us to create help tickets if there are any problems, but the tickets aren't...

May 2024
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(0)
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CEO/President

Operations

There is not really much training from NextGen Healthcare. They have webinars. If we attend the...

May 2024
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(0)
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CEO/President

Product

I like the product. The only problem is the way the patient notes come out. I don't know why NextGen...

May 2024
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(0)
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CEO/President

Loyalty, Relationship

There are a lot of new issues that have come up with the solution recently, and NextGen Healthcare...

May 2024
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(0)
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CEO/President

Product

I actually have recommended the NextGen Healthcare system to a lot of people because I was happier...

May 2024
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(0)
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Manager

Loyalty, Relationship, Value

NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...

Apr 2024
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(0)
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CEO/President

Value

I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...

Mar 2024
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(0)
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CEO/President

Relationship

My beef with NextGen Healthcare is their horrible customer service and accounting department. They...

Mar 2024
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CEO/President

Relationship

I don't really have an issue with phone support other than the fact that I have to sit on hold and...

Mar 2024
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CEO/President

Operations

The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...

Mar 2024
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Director

Relationship, Product

Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...

Feb 2024
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(0)
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Director

Product

From NextGen Healthcare, we would like to see more flexibility with the online payment processors....

Feb 2024
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(0)
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Director

Operations

I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...

Feb 2024
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Director

Product

A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....

Feb 2024
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(0)
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Director

Relationship, Operations

The vendor hosts us, and we have had issues implementing certain pieces of common technology....

Feb 2024
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(0)
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Director

Product

The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...

Feb 2024
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(0)
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CEO/President

Relationship

I know that the vendor has been working on preauthorization. I can’t think of anything that we...

Feb 2024
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(0)
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CEO/President

Relationship, Product

NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...

Feb 2024
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(0)
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CEO/President

Culture, Value

NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...

Feb 2024
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(0)
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CEO/President

Product

We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...

Feb 2024
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(0)
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CEO/President

Relationship

We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...

Feb 2024
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CEO/President

Product

The product works the way it is supposed to. It doesn't generally create work for us. We can use the...

Feb 2024
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CEO/President

Loyalty

Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...

Feb 2024
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