NextGen Enterprise EHR/EPM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 6:03:07 PM and Model.EvProductId = 92685

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

Overall, NextGen Healthcare’s licensing can seem a bit like nickel-and-diming. That is what I...

Apr 2020
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Manager

Service and Support

NextGen Healthcare has been very responsive for a couple of things we considered priority during...

Apr 2020
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Manager

Functionality and Upgrades

We have certainly found it easier to use the system in which documents and data can go to and from...

Apr 2020
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Manager

Implementation and Training

We haven’t needed additional training from NextGen Healthcare. We do training in-house based on what...

Apr 2020
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Manager

Relationship

NextGen Healthcare has done better at communicating recently, and we have had better assignments of...

Apr 2020
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Manager

Service and Support

NextGen Healthcare has said that they are working on different things for our specialty templates....

Apr 2020
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Manager

Future Outlook

As long as I am working at my facility, I don’t plan on switching away from the product. Doing so...

Apr 2020
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Manager

Relationship

I wouldn’t say that NextGen Healthcare keeps all promises, but they do keep some of them....

Apr 2020
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Director

Other Observations & Comments

Our providers think NextGen Healthcare's product is a little clicky, but if we want to report data,...

Jun 2019
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Director

Service and Support

Our NextGen Healthcare account representatives are really very good and very invested. They get me...

Jun 2019
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Director

Relationship

NextGen Healthcare's executives are at the annual conferences that I attend. They are accessible,...

Jun 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We have definitely received our money's worth out of NextGen Healthcare's system. I am probably on a...

Jun 2019
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Director

Other Observations & Comments

We are working on an immunization registry that is bidirectional and an interface with the local...

Jun 2019
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Director

Functionality and Upgrades

NextGen Healthcare has some great minds behind what they do, but sometimes our medical people find...

Jun 2019
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Director

Interfacing and Integration

Everybody has a different version of what perfect is, but the ability to integrate our medical,...

Jun 2019
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Director

Functionality and Upgrades

There are many different ways to get to the same outcome with NextGen Healthcare, and that is great....

Jun 2019
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Director

Other Observations & Comments

I don't anticipate any drastic changes. NextGen Healthcare's upgrade process is phenomenal. We...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Things have been neutral in some respects. We upgraded recently, and that seemed to bring some...

Jun 2019
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Analyst/Coordinator

Technology

There is not a ton of new technology coming from NextGen Healthcare though.

Jun 2019
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Analyst/Coordinator

Implementation and Training

The implementation of upgrades and updates is very good. We really haven’t partaken much in NextGen...

Jun 2019
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Analyst/Coordinator

Interfacing and Integration

The only thing we use that would be integrated is our Surescripts system, and that integration is...

Jun 2019
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Analyst/Coordinator

Service and Support

NextGen Healthcare has some great support in place. I think they are trying to be ahead of the game...

Jun 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

NextGen Healthcare is a little overpriced with some of their licensing. That has a really big impact...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

When we first contracted with NextGen Healthcare, they touted that they had wonderful Title X...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

After various upgrades, something might suddenly not work right. Trying to convince NextGen...

Jun 2019
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Manager

Functionality and Upgrades

The product is very easy to learn, and the reports are wonderful.

May 2019
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Manager

Future Outlook

The doctors wish for fewer clicks, but the product works. There are more options in the space now,...

May 2019
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Manager

Service and Support

NextGen Healthcare has really streamlined their support. The support people are quick to respond to...

May 2019
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Manager

Relationship

NextGen Healthcare intends to keep their promises, but they make overly-aggressive promises and...

May 2019
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Manager

Functionality and Upgrades

Our experience with NextGen Healthcare has definitely been better, and things are pretty good right...

May 2019
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Manager

ROI / Cost (care and feeding)

We definitely feel nickel-and-dimed by NextGen Healthcare. If we want to create anything that will...

May 2019
 Helpful

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Manager

Relationship

We had an upgrade recently, and there is additional functionality now. We can create our own custom...

May 2019
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Manager

Implementation and Training

We struggle with training with NextGen Healthcare. When they do an upgrade, they send us a gigantic...

May 2019
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Manager

Functionality and Upgrades

A big outcome that is lacking right now is additional revenue. We really believe that if we could be...

May 2019
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Manager

Service and Support

We have never felt super supported by NextGen Healthcare. We have a third-party vendor that does...

Apr 2019
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Manager

Interfacing and Integration

The EHR and the PM side don’t talk to each other as well as I would like them to. If there is...

Apr 2019
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Manager

Other Observations & Comments

The system is expensive, but paying for it is a necessary evil. We also have to pay maintenance...

Apr 2019
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Manager

Implementation and Training

The system has a steep learning curve, especially on the PM side. We feel like our patient outcomes...

Apr 2019
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Manager

Functionality and Upgrades

The system's patient portal is awful, and I have talked with NextGen Healthcare on many occasions...

Apr 2019
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Manager

Service and Support

We have had very responsive support, and if we ever have any issues, we log on to NextGen...

Apr 2019
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Manager

Functionality and Upgrades

The system basically does what it needs to do. We have a list of things we wish the system could do....

Apr 2019
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Manager

ROI / Cost (care and feeding)

At the moment, we are considering other vendor options because NextGen Healthcare's system is a bit...

Apr 2019
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Manager

Service and Support

As a small practice, it is really helpful that NextGen Healthcare is able to give us a heads up on...

Apr 2019
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Manager

Functionality and Upgrades

We have really struggled with creating documents in NextGen Healthcare's system. Maybe that is on us...

Apr 2019
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Manager

Service and Support

NextGen Healthcare has set up Success Community, and at first, I wasn’t so sure about it, but they...

Apr 2019
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VP/Other Executive

Other Observations & Comments

The advantage of the system is that it is infinitely customizable. But we lose our customizations...

Mar 2019
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VP/Other Executive

Other Observations & Comments

We are looking at other applications and trying to see what has evolved. A number of companies are...

Mar 2019
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VP/Other Executive

Service and Support

I would advise anybody who uses the system to go through a third-party reseller that understands...

Mar 2019
 Helpful

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VP/Other Executive

Service and Support

We don’t use NextGen Healthcare for support; we use third-party resellers. When we did use NextGen...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

I will give NextGen Healthcare some credit; they have been able to keep up with MIPS and MACRA.

Mar 2019
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VP/Other Executive

Functionality and Upgrades

I like the billing system. It is functional, and my staff members like it. They can do electronic remittance....

Mar 2019
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VP/Other Executive

Functionality and Upgrades

The system isn’t user friendly. There is too much clicking. The template formation is a major issue....

Mar 2019
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VP/Other Executive

Functionality and Upgrades

I am not a computer person; I don’t understand how the architecture works. But in a regular medical...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system is very awkward in how we use it. We have to bring up many different templates, and then...

Mar 2019
 Helpful

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VP/Other Executive

Relationship

We are dealing with a third-party reseller because NextGen Healthcare did not keep their promises.

Mar 2019
 Helpful

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Manager

Implementation and Training

Our implementation of NextGen Healthcare's system was good. NextGen Healthcare was organized and had...

Mar 2019
 Helpful

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Manager

Service and Support

NextGen Healthcare's service staff is proactive. In a way, though, that can be annoying. We have a...

Mar 2019
 Helpful

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Manager

Service and Support

NextGen Healthcare seems to be on top of everything that we need, especially the development of...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The physicians want more at their fingertips, such as access to patient records, and NextGen...

Mar 2019
 Helpful

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Manager

Relationship

Recently, we have had some executive involvement from NextGen Healthcare, so that has been...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

NextGen Healthcare nickel-and-dimes us with the way they structure all of their products. They are...

Mar 2019
 Helpful

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Manager

Service and Support

We have really good support from NextGen Healthcare. Whenever we call their technicians, email them,...

Mar 2019
 Helpful

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Manager

Service and Support

Sometimes NextGen Healthcare's support people may have to refer to another person, but they are...

Mar 2019
 Helpful

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Manager

Service and Support

I don’t think NextGen Healthcare has a weakness, except for the user conference they do every year....

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

NextGen Healthcare's system is very user friendly. The system is easy for everyone to figure out,...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

NextGen Healthcare is such a large company, and each small practice works differently, so there are...

Mar 2019
 Helpful

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Manager

Interfacing and Integration

NextGen Healthcare's interoperability works very well. Going from one system to another is seamless,...

Mar 2019
 Helpful

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Manager

Relationship

NextGen Healthcare keeps their promises. We don't have any problems with them. They stay on top of...

Mar 2019
 Helpful

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Manager

Other Observations & Comments

In terms of integration, some of the lack we are experiencing is that we haven't caught up to some...

Mar 2019
 Helpful

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Manager

Other Observations & Comments

The biggest challenge with the modules is just learning to not look at what we don't need. We have...

Mar 2019
 Helpful

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Manager

Service and Support

There are a lot of NextGen Healthcare people who we can send questions to. If one person doesn't...

Mar 2019
 Helpful

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Manager

Service and Support

The quality of NextGen Healthcare's support is great. But sometimes we have to wait to get ahold of...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The NextGen Healthcare systems are very easy to use. They are pretty user friendly. Once we get used...

Mar 2019
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Manager

Functionality and Upgrades

The biggest success with NextGen Healthcare's EMR has been engaging with our providers. We have the...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

For our specific specialty, there are a lot of things that fall to the wayside with NextGen...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The workflow for our specialty is repetitive. What is on one tab is transferred to the next tab. The...

Mar 2019
 Helpful

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Manager

Future Outlook

We are excited about some of the things coming in the next upgrade. NextGen Healthcare does a very...

Mar 2019
 Helpful

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Manager

Service and Support

I have always appreciated NextGen Healthcare’s user meetings, although they have gotten so big that...

Mar 2019
 Helpful

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Manager

Service and Support

The main challenge with NextGen Healthcare's EHR is getting a known issue and knowing that there...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

I would recommend NextGen Healthcare's EHR. It is very user friendly. That is one of their biggest...

Mar 2019
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Manager

Relationship

NextGen Healthcare is really good at keeping their promises. They are good at listening to what...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I love NextGen Healthcare's support. I like that despite the fact that their monthly maintenance...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

NextGen Healthcare's EHR is a little pricey. If they could somehow minimize our monthly fee, that...

Mar 2019
 Helpful

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Physician

Other Observations & Comments

The system is a necessity because it was extremely expensive. We won't just walk away from something...

Mar 2019
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Physician

Functionality and Upgrades

We are supposed to be reporting for last year, but the reporting system still has glitches. At one...

Mar 2019
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Physician

Functionality and Upgrades

Overall, NextGen Healthcare is a pretty good system, but it is not efficient. I don't know if any...

Mar 2019