
Commentary Summary
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User Commentary
Future Outlook
The vendor has made some changes to their training that we hope will make things better for us.
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Functionality and Upgrades
From a quality standpoint, it isn't easy for us to pull data from the system. There aren't any...
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Other Observations & Comments
I never work with anyone at NextGen Healthcare. We rarely talk with or email anyone.
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Service and Support
We have a tech person at NextGen Healthcare who takes care of a lot of the issues we come across....
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Functionality and Upgrades
NextGen Healthcare's product is not friendly at all toward our specialty. A lot of things aren't set...
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Technology
NextGen Healthcare's product is very poor quality and not very helpful. There are a lot of...
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Implementation and Training
We had a terrible implementation; it could not have gone worse. Our implementation team was...
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Implementation and Training
NextGen Healthcare has a whole team of people implementing their new latest-and-greatest updates and...
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Lessons Learned
I would probably buy the product again. I don't know what is out there, but I am not looking to make...
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Functionality and Upgrades
We have had a few disappointments with the product. We were going through an upgrade and had some...
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Relationship
Until a couple of years ago, when NextGen Healthcare's president changed, the vendor really focused...
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Functionality and Upgrades
The system's upgrade process has been pretty siloed. The vendor's hardware team doesn't always...
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Relationship
NextGen Healthcare is proactive with upgrades and enhancements. We have constant communication with...
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Technology
Compared to Epic's system, NextGen Healthcare's system isn't as smooth. I have issues with the...
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Functionality and Upgrades
NextGen Enterprise EHR has the ability to be customized, which I find highly effective. When new...
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Technology
NextGen Enterprise EHR is a very stable product. Over the years, we haven’t had too many glitches or...
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Relationship
There are a lot of critical news flashes from the vendor when there are problems, and they alert us...
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Technology
We can access NextGen Enterprise EHR on the internet, but we are running it more like an RDP...
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ROI / Cost
I am a big fan of the PM work manager. We use it as a way of assigning employees the tasks they need...
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Interfacing and Integration
NextGen Enterprise PM has gotten a lot better in terms of integrating with different plug-and-play...
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Service and Support
The vendor has always been good with service. If I email them, I get a response. If we call them...
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Service and Support
If someone has noted a problem or a potential problem with a breach or something like that, I do get...
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Relationship
We supposedly have someone who is more over our account, and we don't hear from them very often. We...
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Lessons Learned
We may do things, but there isn't necessarily a box in the system that would count those things. So...
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Other Observations & Comments
At the time we purchased NextGen Healthcare's product, it was definitely one of the better ones out...
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Functionality and Upgrades
The system is very geared toward IT people. For someone who does not have IT experience, it is...
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Implementation and Training
The initial training was very good. The ongoing training is limited, regardless of whether that is...
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Functionality and Upgrades
The system does what it needs to do. It charts everything. It meets all the mandates. It is a good...
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Functionality and Upgrades
The online access of a patient is probably the main problem we are having now. Patients are supposed...
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Service and Support
In the past year, everything in general has been running smoothly with the product, but some things...
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Relationship
We recently had to escalate an issue beyond our direct representative and get a couple of other...
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Technology
We are trying to automate certain things because the system is a powerful tool. One of the recent...
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Service and Support
Most of the time, when we call NextGen Healthcare, we end up having to wait before we get a...
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Other Observations & Comments
NextGen Healthcare offers a once-a-year training that we can go to, but we have to pay for it.
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Functionality and Upgrades
Almost everything we have from NextGen Healthcare is custom made or optimized. That is great, but...
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Functionality and Upgrades
The reports on the EHR side of the product are terrible.
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ROI / Cost
When it comes to upgrades and extra services, there is always an extra cost that we end up paying....
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Interfacing and Integration
Interoperability is a really big problem for us. We have a platform for sharing healthcare...
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Implementation and Training
I have worked with NextGen Healthcare for a long time, and their involvement in the most recent...
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Implementation and Training
NextGen Healthcare’s training has been pretty effective, especially for our front-end staff. I have...
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Relationship
We are extremely dissatisfied with NextGen Healthcare. They used to have a better focus on small...
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Service and Support
In the past, NextGen Healthcare’s provider-specific contacts were very helpful and really assisted...
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Implementation and Training
NextGen Healthcare’s eLearning system is a nightmare to search through at times because there is a...
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ROI / Cost
When we very first started with NextGen Healthcare, they worked a few eLearning licenses into our...
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Relationship
We have struggled over time when the vendor has said they would take care of our needs but then...
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Functionality and Upgrades
There are too many places where we need to document information to get things flowing to reports and...
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Interfacing and Integration
We have one interface in place right now that feeds data out to the state immunization database, and...
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Functionality and Upgrades
I use all sides of NextGen Healthcare’s system, and it is very intuitive. It is easier to train new...
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ROI / Cost
There are things that could be much better in NextGen Healthcare’s system to help small practices...
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Technology
NextGen Healthcare focuses on meeting regulations, often CMS regulations because they have a lot of...
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Service and Support
I like working with a lot of NextGen Healthcare’s support people. At times, the support team...
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Relationship
We are being hosted by NextGen Healthcare, and they help us by proactively implementing the pharmacy...
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Functionality and Upgrades
My experience with creating usernames and opening tickets for technical issues has been pretty streamlined....
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Relationship
We do get executive involvement when we experience technical issues with the solution, but the...
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