NextGen Enterprise EHR/EPM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Every little thing that we want to update or change in NextGen Enterprise EHR/EPM either has a...
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Operations
NextGen Healthcare’s implementation people are great. NextGen Enterprise EHR/PM is super easy to...
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Relationship
When we have cases, NextGen Healthcare gets back to us right away, but for months now, I have been...
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Culture, Value
NextGen Healthcare avoids charging for every little thing, but there is still always something they...
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Culture, Relationship, Product
Overall, the product pretty much works as promoted, but there tend to be a lot of longstanding bugs...
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Loyalty, Product
NextGen Healthcare supports our integration goals. There are a lot of platforms that work with...
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Loyalty, Relationship
NextGen Healthcare has their big user group meeting at the end of the year, and that is usually when...
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Relationship
NextGen Healthcare's support is pretty helpful as long as I can explain myself well enough when I...
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Loyalty
NextGen Healthcare does their big things at the end of the year, and they are doing a big facelift...
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Loyalty, Operations, Product
I hope we will be able to piggyback off of all the changes NextGen Healthcare is making and change...
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Relationship
We didn't have an account manager for the longest time. I had no clue who we were supposed to...
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Operations
Things got really messy with the last few upgrades. I know NextGen Healthcare reworked their whole...
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Culture, Value
The vendor charges us for a portal that doesn't work, and I think that is because the vendor charges...
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Relationship, Operations
When we put in support calls, the vendor's people will call us back, set up a Webex meeting, and...
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Product
The only thing NextGen Healthcare really excels at is behavioral health. That may be because they...
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Loyalty, Relationship, Operations
I don't see a whole lot of changes coming to our overall satisfaction with the product in the...
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Product
The system works wonderfully, and its workflows are great. We use scribes, and they do pretty well...
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Loyalty
We have looked at a couple of other systems. The system we like the most is simple and has a good...
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Culture, Value
The vendor had a promotion going on that would allow organizations to sign up for NextGen Mobile at...
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Product
The vendor has a vision for new technology, but I would argue about their delivery. When a provider...
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Value
I don't feel like the vendor avoided charging us for every little thing, but it isn't necessarily a...
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Operations
The training isn't wow-factor good, but it is good. It is adequate. But as of late, when we have...
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Operations
NextGen Healthcare is very good at implementation services. What they do well are the planning and...
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Loyalty, Product
We have really had no issues. The upgrades are easy. I wouldn't hesitate to recommend NextGen...
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Operations, Product
The best and worst thing about the product is it is very customizable. It was several years ago when...
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Value
The system is expensive, especially if it is not a fully web-based version. Some of the other EHR...
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Loyalty, Product
NextGen Healthcare is definitely putting effort into putting out new technologies. They are doing a...
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Relationship
NextGen Healthcare’s quality of support almost depends on what day of the week it is. The quality is...
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Culture, Loyalty
We did a bit of market research, and we tried switching to something else that didn't go so well. I...
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Relationship
NextGen Healthcare doesn't seem very proactive. We used to have more regular meetings with an...
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Loyalty, Product
In one of NextGen Healthcare’s last updates, they were actually starting to walk down the road of...
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Operations
We haven't had too much ongoing training, and I wasn't here for the initial training for NextGen...
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Culture, Loyalty, Product
The system is out of the box. It is very one-size-fits-all, and there are a lot of features that we...
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Relationship
NextGen Healthcare’s upgrades have actually gotten a bit rockier in the last few years. I don't know...
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Operations, Product
The system is very click heavy and clunky, and I'm just thinking about the out-of-the-box system,...
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Operations, Product
We haven't really leveraged most of the vendor's training. The integration is pretty good. There are...
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Loyalty, Product
I would tell others looking at the system that a lot of things depend on their specialty, but it is...
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