NextGen Enterprise EHR/EPM - Small Practices Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
As a small practice, we sometimes have limited choices. NextGen Healthcare was one of the better options....
Login or Create an Account to see details.
Product
When it comes to patient appointments and billing issues, the system works quite well. However, its...
Login or Create an Account to see details.
Product
We had to do a huge upgrade because NextGen Healthcare's patient portal needed to be changed due to...
Login or Create an Account to see details.
Relationship, Value
NextGen Healthcare lacks understanding about small practices. I know that they work with many big...
Login or Create an Account to see details.
Loyalty, Value
I would like to see a lot from NextGen Healthcare, but there is a cost associated with everything...
Login or Create an Account to see details.
Product
We would like it if NextGen Healthcare had an interactive bot-style appointment system that could be...
Login or Create an Account to see details.
Relationship
Overall, we have had a very good experience with NextGen Healthcare's system. We started with...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare does mention things in their release notes if anything happens or whatever else....
Login or Create an Account to see details.
Product
We did use NextGen Healthcare’s telehealth feature in NextGen Enterprise EHR, but it was a little...
Login or Create an Account to see details.
Product
I have used the NextGen Healthcare solution for many years. It is a good system. It is simple to...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare tells us to create help tickets if there are any problems, but the tickets aren't...
Login or Create an Account to see details.
Operations
There is not really much training from NextGen Healthcare. They have webinars. If we attend the...
Login or Create an Account to see details.
Product
I like the product. The only problem is the way the patient notes come out. I don't know why NextGen...
Login or Create an Account to see details.
Loyalty, Relationship
There are a lot of new issues that have come up with the solution recently, and NextGen Healthcare...
Login or Create an Account to see details.
Product
I actually have recommended the NextGen Healthcare system to a lot of people because I was happier...
Login or Create an Account to see details.
Loyalty, Relationship, Value
NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...
Login or Create an Account to see details.
Value
I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...
Login or Create an Account to see details.
Relationship
My beef with NextGen Healthcare is their horrible customer service and accounting department. They...
Login or Create an Account to see details.
Relationship
I don't really have an issue with phone support other than the fact that I have to sit on hold and...
Login or Create an Account to see details.
Operations
The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...
Login or Create an Account to see details.
Relationship, Product
Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...
Login or Create an Account to see details.
Product
From NextGen Healthcare, we would like to see more flexibility with the online payment processors....
Login or Create an Account to see details.
Operations
I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...
Login or Create an Account to see details.
Product
A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....
Login or Create an Account to see details.
Relationship, Operations
The vendor hosts us, and we have had issues implementing certain pieces of common technology....
Login or Create an Account to see details.
Product
The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...
Login or Create an Account to see details.
Relationship
I know that the vendor has been working on preauthorization. I can’t think of anything that we...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...
Login or Create an Account to see details.
Product
We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...
Login or Create an Account to see details.
Relationship
We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...
Login or Create an Account to see details.
Product
The product works the way it is supposed to. It doesn't generally create work for us. We can use the...
Login or Create an Account to see details.
Loyalty
Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...
Login or Create an Account to see details.
Culture, Relationship
The only issue I have had with NextGen Healthcare is that when I am trying to correct or understand...
Login or Create an Account to see details.
Product
I like that NextGen Healthcare's product integrates the PM and EHR into one. We are loving our new...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s service team is proactive and great when we get the right person.
Login or Create an Account to see details.
Loyalty, Operations
A few of the people who trained us initially were extremely patient with people like me who, in...
Login or Create an Account to see details.
Product
I would like to see a better insurance area provided in the practice management section of the...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has been really good about returning our phone calls. I don’t have a lot of use...
Login or Create an Account to see details.
Operations
Sometimes when NextGen Healthcare rolls something out, they will throw training up on the website,...
Login or Create an Account to see details.
Product, Value
The product is not super complicated compared to other systems. It is a bit clunky and is not the...
Login or Create an Account to see details.
Culture, Product
The system does everything that NextGen Healthcare said it would do, especially when they rolled out...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare overcharges for a lot of things, or we just happen to get charged for things that...
Login or Create an Account to see details.
Product
I have been lucky enough to use NextGen Healthcare at a couple of practices that I have worked with,...
Login or Create an Account to see details.
Operations, Product
The only implementations we have had with NextGen Healthcare have been through upgrades or new tools...
Login or Create an Account to see details.
Operations
NextGen Healthcare has a lot of self-learning stuff. That stuff is good to have, but there is a lot...
Login or Create an Account to see details.
Relationship
NextGen Healthcare provides decent stuff, but a lot of times, the vendor is specifically not...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare’s website is a bit clunky. They have an upcoming UI redesign with the new version...
Login or Create an Account to see details.
Relationship
NextGen Healthcare comes out with great stuff, but I don't know whether I would really call them a...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has added some good features to their offering, and at the end of the day, they...
Login or Create an Account to see details.
Operations, Product
I always say the best and worst thing about NextGen Healthcare's product is how customizable it is....
Login or Create an Account to see details.
Relationship
If we reach out to NextGen Healthcare, they will usually throw somebody willing to help us onto our...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare is careful about making promises, but they usually can keep their promises.
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare's system is not very user friendly. There are so many clicks we have to go...
Login or Create an Account to see details.
​
Preferences