
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We have really had no issues. The upgrades are easy. I wouldn't hesitate to recommend NextGen...
Login or Create an Account to see details.
Operations, Product
The best and worst thing about the product is it is very customizable. It was several years ago when...
Login or Create an Account to see details.
Value
The system is expensive, especially if it is not a fully web-based version. Some of the other EHR...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare is definitely putting effort into putting out new technologies. They are doing a...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s quality of support almost depends on what day of the week it is. The quality is...
Login or Create an Account to see details.
Culture, Loyalty
We did a bit of market research, and we tried switching to something else that didn't go so well. I...
Login or Create an Account to see details.
Relationship
NextGen Healthcare doesn't seem very proactive. We used to have more regular meetings with an...
Login or Create an Account to see details.
Loyalty, Product
In one of NextGen Healthcare’s last updates, they were actually starting to walk down the road of...
Login or Create an Account to see details.
Operations
We haven't had too much ongoing training, and I wasn't here for the initial training for NextGen...
Login or Create an Account to see details.
Culture, Loyalty, Product
The system is out of the box. It is very one-size-fits-all, and there are a lot of features that we...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s upgrades have actually gotten a bit rockier in the last few years. I don't know...
Login or Create an Account to see details.
Operations, Product
The system is very click heavy and clunky, and I'm just thinking about the out-of-the-box system,...
Login or Create an Account to see details.
Operations, Product
We haven't really leveraged most of the vendor's training. The integration is pretty good. There are...
Login or Create an Account to see details.
Loyalty, Product
I would tell others looking at the system that a lot of things depend on their specialty, but it is...
Login or Create an Account to see details.
Loyalty, Relationship
As a small practice, we sometimes have limited choices. NextGen Healthcare was one of the better options....
Login or Create an Account to see details.
Product
When it comes to patient appointments and billing issues, the system works quite well. However, its...
Login or Create an Account to see details.
Product
We had to do a huge upgrade because NextGen Healthcare's patient portal needed to be changed due to...
Login or Create an Account to see details.
Relationship, Value
NextGen Healthcare lacks understanding about small practices. I know that they work with many big...
Login or Create an Account to see details.
Loyalty, Value
I would like to see a lot from NextGen Healthcare, but there is a cost associated with everything...
Login or Create an Account to see details.
Product
We would like it if NextGen Healthcare had an interactive bot-style appointment system that could be...
Login or Create an Account to see details.
Relationship
Overall, we have had a very good experience with NextGen Healthcare's system. We started with...
Login or Create an Account to see details.
Relationship, Operations
NextGen Healthcare does mention things in their release notes if anything happens or whatever else....
Login or Create an Account to see details.
Product
We did use NextGen Healthcare’s telehealth feature in NextGen Enterprise EHR, but it was a little...
Login or Create an Account to see details.
Product
I have used the NextGen Healthcare solution for many years. It is a good system. It is simple to...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare tells us to create help tickets if there are any problems, but the tickets aren't...
Login or Create an Account to see details.
Operations
There is not really much training from NextGen Healthcare. They have webinars. If we attend the...
Login or Create an Account to see details.
Product
I like the product. The only problem is the way the patient notes come out. I don't know why NextGen...
Login or Create an Account to see details.
Loyalty, Relationship
There are a lot of new issues that have come up with the solution recently, and NextGen Healthcare...
Login or Create an Account to see details.
Product
I actually have recommended the NextGen Healthcare system to a lot of people because I was happier...
Login or Create an Account to see details.
Loyalty, Relationship, Value
NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...
Login or Create an Account to see details.
Value
I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...
Login or Create an Account to see details.
Relationship
My beef with NextGen Healthcare is their horrible customer service and accounting department. They...
Login or Create an Account to see details.
Relationship
I don't really have an issue with phone support other than the fact that I have to sit on hold and...
Login or Create an Account to see details.
Operations
The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...
Login or Create an Account to see details.
Relationship, Product
Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...
Login or Create an Account to see details.
Product
From NextGen Healthcare, we would like to see more flexibility with the online payment processors....
Login or Create an Account to see details.
Operations
I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...
Login or Create an Account to see details.
Product
A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....
Login or Create an Account to see details.
Relationship, Operations
The vendor hosts us, and we have had issues implementing certain pieces of common technology....
Login or Create an Account to see details.
Product
The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...
Login or Create an Account to see details.
Relationship
I know that the vendor has been working on preauthorization. I can’t think of anything that we...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...
Login or Create an Account to see details.
Product
We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...
Login or Create an Account to see details.
Relationship
We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...
Login or Create an Account to see details.
Product
The product works the way it is supposed to. It doesn't generally create work for us. We can use the...
Login or Create an Account to see details.
Loyalty
Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...
Login or Create an Account to see details.
​
Preferences