Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Value
NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...
Login or Create an Account to see details.
Value
I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...
Login or Create an Account to see details.
Relationship
My beef with NextGen Healthcare is their horrible customer service and accounting department. They...
Login or Create an Account to see details.
Relationship
I don't really have an issue with phone support other than the fact that I have to sit on hold and...
Login or Create an Account to see details.
Operations
The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...
Login or Create an Account to see details.
Relationship, Product
Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...
Login or Create an Account to see details.
Product
From NextGen Healthcare, we would like to see more flexibility with the online payment processors....
Login or Create an Account to see details.
Operations
I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...
Login or Create an Account to see details.
Product
A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....
Login or Create an Account to see details.
Relationship, Operations
The vendor hosts us, and we have had issues implementing certain pieces of common technology....
Login or Create an Account to see details.
Product
The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...
Login or Create an Account to see details.
Relationship
I know that the vendor has been working on preauthorization. I can’t think of anything that we...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...
Login or Create an Account to see details.
Product
We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...
Login or Create an Account to see details.
Relationship
We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...
Login or Create an Account to see details.
Product
The product works the way it is supposed to. It doesn't generally create work for us. We can use the...
Login or Create an Account to see details.
Loyalty
Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...
Login or Create an Account to see details.
Culture, Relationship
The only issue I have had with NextGen Healthcare is that when I am trying to correct or understand...
Login or Create an Account to see details.
Product
I like that NextGen Healthcare's product integrates the PM and EHR into one. We are loving our new...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s service team is proactive and great when we get the right person.
Login or Create an Account to see details.
Loyalty, Operations
A few of the people who trained us initially were extremely patient with people like me who, in...
Login or Create an Account to see details.
Product
I would like to see a better insurance area provided in the practice management section of the...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has been really good about returning our phone calls. I don’t have a lot of use...
Login or Create an Account to see details.
Operations
Sometimes when NextGen Healthcare rolls something out, they will throw training up on the website,...
Login or Create an Account to see details.
Product, Value
The product is not super complicated compared to other systems. It is a bit clunky and is not the...
Login or Create an Account to see details.
Culture, Product
The system does everything that NextGen Healthcare said it would do, especially when they rolled out...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare overcharges for a lot of things, or we just happen to get charged for things that...
Login or Create an Account to see details.
Product
I have been lucky enough to use NextGen Healthcare at a couple of practices that I have worked with,...
Login or Create an Account to see details.
Operations, Product
The only implementations we have had with NextGen Healthcare have been through upgrades or new tools...
Login or Create an Account to see details.
Operations
NextGen Healthcare has a lot of self-learning stuff. That stuff is good to have, but there is a lot...
Login or Create an Account to see details.
Relationship
NextGen Healthcare provides decent stuff, but a lot of times, the vendor is specifically not...
Login or Create an Account to see details.
Loyalty, Product
NextGen Healthcare’s website is a bit clunky. They have an upcoming UI redesign with the new version...
Login or Create an Account to see details.
Relationship
NextGen Healthcare comes out with great stuff, but I don't know whether I would really call them a...
Login or Create an Account to see details.
Relationship
NextGen Healthcare has added some good features to their offering, and at the end of the day, they...
Login or Create an Account to see details.
Operations, Product
I always say the best and worst thing about NextGen Healthcare's product is how customizable it is....
Login or Create an Account to see details.
Relationship
If we reach out to NextGen Healthcare, they will usually throw somebody willing to help us onto our...
Login or Create an Account to see details.
Culture, Relationship
NextGen Healthcare is careful about making promises, but they usually can keep their promises.
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare’s prices are pretty fixed up front, so we have a good idea of what we are getting...
Login or Create an Account to see details.
Product
Some providers have been complaining that they cannot see their patient populations. In the past,...
Login or Create an Account to see details.
Relationship, Product
NextGen Healthcare's system is not very user friendly. There are so many clicks we have to go...
Login or Create an Account to see details.
Relationship
The quality of customer service from NextGen Healthcare is awesome. The customer service team is...
Login or Create an Account to see details.
Relationship
NextGen Healthcare sends out regular communications directly to the software to alert users of...
Login or Create an Account to see details.
Product
I like the integration. It is easier to do billing when everything is in one place, and we can get...
Login or Create an Account to see details.
Product
We would like improvements with the real-time eligibility check based on actual dates of service. We...
Login or Create an Account to see details.
Product
I like the system's ease of scheduling and how easy it is to maneuver schedule blocks in the system....
Login or Create an Account to see details.
Product
It can sometimes be difficult for us to know when a patient checks in because there is a delay...
Login or Create an Account to see details.
Product
We have had an issue with having our schedule open on the system's practice management and EHR sides...
Login or Create an Account to see details.
Value
There isn't anything great in the system. I don't have any comparison, and the vendor charges for...
Login or Create an Account to see details.
Operations
We would like to see more support and training from NextGen Healthcare. NextGen Healthcare has a...
Login or Create an Account to see details.
Operations
The implementation with NextGen Healthcare was pushed back for a considerable time. Our assigned...
Login or Create an Account to see details.
Relationship
We can contact NextGen Healthcare’s support team by putting in tickets or calling them. However,...
Login or Create an Account to see details.
Culture
Part of the beauty of the fact that NextGen Healthcare acquired TSI Healthcare is that the...
Login or Create an Account to see details.
Operations, Product
The product is a very complex system, and the complexity allows us to do a lot of things that other...
Login or Create an Account to see details.
Product
NextGen Healthcare should upgrade some different features in their platform. We asked NextGen...
Login or Create an Account to see details.
Loyalty
The product is good, and the platform is easy to navigate. Most of the time, NextGen Healthcare does...
Login or Create an Account to see details.
Product
We have been back and forth trying to do the consent forms for the EHR and some consent forms for...
Login or Create an Account to see details.
Operations, Product
The system is very user friendly, and we can pretty much customize anything. There are only a few...
Login or Create an Account to see details.
Culture, Value
Due to the CARES Act, we were required to do a big upgrade, so we didn't have a choice. In that...
Login or Create an Account to see details.
Product
The PM side of the product is not bad. The scheduling is okay, and it is easy to use. The billing in...
Login or Create an Account to see details.
Product
When something breaks, it is difficult to get it back to where it should be. We have done one custom...
Login or Create an Account to see details.
Culture, Value
We are billed for clearinghouse services through NextGen Healthcare, and they continue to bill us...
Login or Create an Account to see details.
Product
To date, our experience has been good with the product. The upgrades give us more functionality and...
Login or Create an Account to see details.
Loyalty, Product
The product is mostly a point-and-click product. We like the fact that we are going to be able to...
Login or Create an Account to see details.
Relationship
A lot of the time, the vendor's answer tends to be that if we have issues with new features, then we...
Login or Create an Account to see details.
Relationship, Operations
There are user-group meetings for the system that we can go to. The vendor has always been very...
Login or Create an Account to see details.
Value
The system is on the higher end in terms of price, but we are getting value from it. For example, we...
Login or Create an Account to see details.
Relationship
When we had regular calls with NextGen Healthcare, we had a good representative assigned to us who...
Login or Create an Account to see details.
Loyalty
We are happy with NextGen Healthcare, so we wouldn’t look to change systems if we didn’t have to,...
Login or Create an Account to see details.
Relationship
I would like more effective customer service and faster responses to problems from NextGen...
Login or Create an Account to see details.
Relationship
The vendor is pretty easy to work with once we understand how to create and stay on top of cases....
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare will charge for every little thing, but we can negotiate with the vendor, and...
Login or Create an Account to see details.
Value
There are things our facility needs that the system is missing, so we have had to add to it. That...
Login or Create an Account to see details.
Product
We do procedures at our facility, so it would be helpful to load consent forms so that patients can...
Login or Create an Account to see details.
Relationship
Luckily, the people we work with at NextGen Healthcare are nice. I pick up the phone and call them,...
Login or Create an Account to see details.
Operations
The last upgrade from NextGen Healthcare took a while to get straight, so that was a little painful....
Login or Create an Account to see details.
Product
NextGen Healthcare's system can easily be used on an iPad. We love that it can take pictures and...
Login or Create an Account to see details.
Product
It is hard to change our templates in NextGen Healthcare's system without going through a bunch of...
Login or Create an Account to see details.
Product
We would like the flexibility to work from multiple devices. I would love to use my iPad while...
Login or Create an Account to see details.
Culture, Product
We don't really have any issues with how the product works. The system is easy to maneuver in, and...
Login or Create an Account to see details.
Relationship
It can take a while for NextGen Healthcare to get to us for some things that we need support on.
Login or Create an Account to see details.
Relationship, Product
We have an integration with our labs, and the EHR dumps our lab results into our software so that we...
Login or Create an Account to see details.
Relationship
I have had problems in the past with the customer service. I have had issues and have had to reach...
Login or Create an Account to see details.
Relationship
If there is a known issue, NextGen Healthcare will send a message and let us know.
Login or Create an Account to see details.
Operations, Product
The software is easy to use. When I have new employees, they can catch o very easily. The solution...
Login or Create an Account to see details.
Relationship, Operations, Product
NextGen Healthcare started a new upgrade process, which was created to make things smoother. But the...
Login or Create an Account to see details.
Relationship
My satisfaction has gone down drastically from where it used to be. I used to recommend NextGen...
Login or Create an Account to see details.
Loyalty, Product
There are so many more clicks and pages to go into with the EMR than there were when we were on...
Login or Create an Account to see details.
Loyalty
We don't have plans to change. We get locked into EHRs because changing is a massive project, so...
Login or Create an Account to see details.
Relationship
Recently, the support people's follow-up has seriously dropped. All I ask for is communication....
Login or Create an Account to see details.
Product, Value
Paper charting for us was always a quicker process because it was so simple on one sheet, but...
Login or Create an Account to see details.
Culture, Value
We are very clear on what is included in our services, what is outside of the scope, and what would...
Login or Create an Account to see details.
Product
I would improve the way the PM and EHR talk to each other. There are a lot of restrictions in the...
Login or Create an Account to see details.
​
Preferences