NextGen Enterprise EHR/EPM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
I don't feel like the vendor avoided charging us for every little thing, but it isn't necessarily a...
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Operations
The training isn't wow-factor good, but it is good. It is adequate. But as of late, when we have...
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Operations
NextGen Healthcare is very good at implementation services. What they do well are the planning and...
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Loyalty, Product
We have really had no issues. The upgrades are easy. I wouldn't hesitate to recommend NextGen...
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Operations, Product
The best and worst thing about the product is it is very customizable. It was several years ago when...
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Value
The system is expensive, especially if it is not a fully web-based version. Some of the other EHR...
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Loyalty, Product
NextGen Healthcare is definitely putting effort into putting out new technologies. They are doing a...
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Relationship
NextGen Healthcare’s quality of support almost depends on what day of the week it is. The quality is...
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Culture, Loyalty
We did a bit of market research, and we tried switching to something else that didn't go so well. I...
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Relationship
NextGen Healthcare doesn't seem very proactive. We used to have more regular meetings with an...
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Loyalty, Product
In one of NextGen Healthcare’s last updates, they were actually starting to walk down the road of...
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Operations
We haven't had too much ongoing training, and I wasn't here for the initial training for NextGen...
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Culture, Loyalty, Product
The system is out of the box. It is very one-size-fits-all, and there are a lot of features that we...
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Relationship
NextGen Healthcare’s upgrades have actually gotten a bit rockier in the last few years. I don't know...
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Operations, Product
The system is very click heavy and clunky, and I'm just thinking about the out-of-the-box system,...
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Operations, Product
We haven't really leveraged most of the vendor's training. The integration is pretty good. There are...
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Loyalty, Product
I would tell others looking at the system that a lot of things depend on their specialty, but it is...
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Loyalty, Relationship
As a small practice, we sometimes have limited choices. NextGen Healthcare was one of the better options....
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Product
When it comes to patient appointments and billing issues, the system works quite well. However, its...
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Product
We had to do a huge upgrade because NextGen Healthcare's patient portal needed to be changed due to...
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Relationship, Value
NextGen Healthcare lacks understanding about small practices. I know that they work with many big...
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Loyalty, Value
I would like to see a lot from NextGen Healthcare, but there is a cost associated with everything...
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Product
We would like it if NextGen Healthcare had an interactive bot-style appointment system that could be...
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Relationship
Overall, we have had a very good experience with NextGen Healthcare's system. We started with...
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Relationship, Operations
NextGen Healthcare does mention things in their release notes if anything happens or whatever else....
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Product
We did use NextGen Healthcare’s telehealth feature in NextGen Enterprise EHR, but it was a little...
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Product
I have used the NextGen Healthcare solution for many years. It is a good system. It is simple to...
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Culture, Relationship
NextGen Healthcare tells us to create help tickets if there are any problems, but the tickets aren't...
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Operations
There is not really much training from NextGen Healthcare. They have webinars. If we attend the...
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Product
I like the product. The only problem is the way the patient notes come out. I don't know why NextGen...
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Loyalty, Relationship
There are a lot of new issues that have come up with the solution recently, and NextGen Healthcare...
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Product
I actually have recommended the NextGen Healthcare system to a lot of people because I was happier...
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Loyalty, Relationship, Value
NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...
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