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NextGen Enterprise EHR/EPM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Product

I don't think I could put a referral into NextGen Healthcare's system correctly because it is so...

Dec 2025
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(0)
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Physician

Relationship

When I have issues, I put a ticket in. The ticket goes to our liaison. The liaison then reaches out...

Dec 2025
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Physician

Relationship

NextGen Healthcare sends out a lot of emails about critical issues that are being addressed, but...

Dec 2025
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Physician

Loyalty, Product

I'm told that NextGen Healthcare's solution is excellent from a billing perspective, and that is why...

Dec 2025
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(0)
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Physician

Product

NextGen Healthcare's ambient dictation application doesn't show a history, physical, or anything...

Dec 2025
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(0)
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Physician

Relationship, Operations

NextGen Healthcare has a community portal where organizations can pose different questions, but for...

Dec 2025
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Physician

Product

I would definitely not recommend NextGen Healthcare's solution. Some of our new employees have...

Dec 2025
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Physician

Product

The behavioral health nurse practitioner template 1000% needs to be overhauled to actually reflect...

Dec 2025
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Physician

Product

I can't trust that my prescriptions make it to the pharmacy. I can't trust that when I order labs,...

Dec 2025
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Physician

Loyalty

We aren't on the current version of NextGen Healthcare's solution, so we are going to have a patch...

Dec 2025
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Physician

Operations

I didn't get any training for NextGen Healthcare's solution. Another user gave me a like two-hour...

Dec 2025
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Manager

Value

Every little thing that we want to update or change in NextGen Enterprise EHR/EPM either has a...

Oct 2025
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Manager

Operations

NextGen Healthcare’s implementation people are great. NextGen Enterprise EHR/PM is super easy to...

Oct 2025
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Manager

Relationship

When we have cases, NextGen Healthcare gets back to us right away, but for months now, I have been...

Oct 2025
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Director

Culture, Value

NextGen Healthcare avoids charging for every little thing, but there is still always something they...

Aug 2025
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Director

Culture, Relationship, Product

Overall, the product pretty much works as promoted, but there tend to be a lot of longstanding bugs...

Aug 2025
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Director

Loyalty, Product

NextGen Healthcare supports our integration goals. There are a lot of platforms that work with...

Aug 2025
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Director

Loyalty, Relationship

NextGen Healthcare has their big user group meeting at the end of the year, and that is usually when...

Aug 2025
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Director

Relationship

NextGen Healthcare's support is pretty helpful as long as I can explain myself well enough when I...

Aug 2025
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Director

Loyalty

NextGen Healthcare does their big things at the end of the year, and they are doing a big facelift...

Aug 2025
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Director

Loyalty, Operations, Product

I hope we will be able to piggyback off of all the changes NextGen Healthcare is making and change...

Aug 2025
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Director

Relationship

We didn't have an account manager for the longest time. I had no clue who we were supposed to...

Aug 2025
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(0)
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Director

Operations

Things got really messy with the last few upgrades. I know NextGen Healthcare reworked their whole...

Aug 2025
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(0)
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Manager

Culture, Value

The vendor charges us for a portal that doesn't work, and I think that is because the vendor charges...

May 2025
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(0)
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Manager

Relationship, Operations

When we put in support calls, the vendor's people will call us back, set up a Webex meeting, and...

May 2025
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Manager

Product

The only thing NextGen Healthcare really excels at is behavioral health. That may be because they...

May 2025
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Manager

Loyalty, Relationship, Operations

I don't see a whole lot of changes coming to our overall satisfaction with the product in the...

May 2025
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(0)
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Manager

Product

The system works wonderfully, and its workflows are great. We use scribes, and they do pretty well...

May 2025
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Manager

Loyalty

We have looked at a couple of other systems. The system we like the most is simple and has a good...

May 2025
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Manager

Culture, Value

The vendor had a promotion going on that would allow organizations to sign up for NextGen Mobile at...

May 2025
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(0)
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Manager

Product

The vendor has a vision for new technology, but I would argue about their delivery. When a provider...

May 2025
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(0)
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CEO/President

Value

I don't feel like the vendor avoided charging us for every little thing, but it isn't necessarily a...

Mar 2025
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(0)
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CEO/President

Operations

The training isn't wow-factor good, but it is good. It is adequate. But as of late, when we have...

Mar 2025
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(0)
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CEO/President

Operations

NextGen Healthcare is very good at implementation services. What they do well are the planning and...

Mar 2025
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(0)
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