NextGen Enterprise EHR/EPM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Product

We would like it if NextGen Healthcare had an interactive bot-style appointment system that could be...

Jun 2024
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CEO/President

Relationship

Overall, we have had a very good experience with NextGen Healthcare's system. We started with...

Jun 2024
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CEO/President

Relationship, Operations

NextGen Healthcare does mention things in their release notes if anything happens or whatever else....

May 2024
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CEO/President

Product

We did use NextGen Healthcare’s telehealth feature in NextGen Enterprise EHR, but it was a little...

May 2024
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CEO/President

Product

I have used the NextGen Healthcare solution for many years. It is a good system. It is simple to...

May 2024
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CEO/President

Culture, Relationship

NextGen Healthcare tells us to create help tickets if there are any problems, but the tickets aren't...

May 2024
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CEO/President

Operations

There is not really much training from NextGen Healthcare. They have webinars. If we attend the...

May 2024
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CEO/President

Product

I like the product. The only problem is the way the patient notes come out. I don't know why NextGen...

May 2024
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CEO/President

Loyalty, Relationship

There are a lot of new issues that have come up with the solution recently, and NextGen Healthcare...

May 2024
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CEO/President

Product

I actually have recommended the NextGen Healthcare system to a lot of people because I was happier...

May 2024
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Manager

Loyalty, Relationship, Value

NextGen Healthcare is the most unresponsive vendor we have experienced across all segments of this...

Apr 2024
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CEO/President

Value

I want NextGen Healthcare to help doctors build their templates. The vendor could show doctors how...

Mar 2024
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CEO/President

Relationship

My beef with NextGen Healthcare is their horrible customer service and accounting department. They...

Mar 2024
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CEO/President

Relationship

I don't really have an issue with phone support other than the fact that I have to sit on hold and...

Mar 2024
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CEO/President

Operations

The vendor doesn't really help customers set up; they put customers on a webinar for an hour and...

Mar 2024
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Director

Relationship, Product

Whenever NextGen Healthcare tells me they are going to do something, typically they do it, but one...

Feb 2024
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Director

Product

From NextGen Healthcare, we would like to see more flexibility with the online payment processors....

Feb 2024
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Director

Operations

I hear from my clinical folks that we need more training and fewer clicks. Perhaps the vendor could...

Feb 2024
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Director

Product

A big complaint from our clinicians is that the diagnosis search engine is not very user friendly....

Feb 2024
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Director

Relationship, Operations

The vendor hosts us, and we have had issues implementing certain pieces of common technology....

Feb 2024
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Director

Product

The reporting is so cumbersome. The data points are in there. We wish there were easier ways to get...

Feb 2024
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CEO/President

Relationship

I know that the vendor has been working on preauthorization. I can’t think of anything that we...

Feb 2024
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CEO/President

Relationship, Product

NextGen Healthcare does a good job of attempting to stay ahead of technology developments. I think...

Feb 2024
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CEO/President

Culture, Value

NextGen Healthcare doesn't avoid charging for every little thing, but we understand that this is the...

Feb 2024
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CEO/President

Product

We have been working for a good while on getting our NextGen Enterprise EHR environment to speak...

Feb 2024
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CEO/President

Relationship

We have noticed a decline in the vendor's support. Part of that is due to resources. Increasingly...

Feb 2024
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CEO/President

Product

The product works the way it is supposed to. It doesn't generally create work for us. We can use the...

Feb 2024
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CEO/President

Loyalty

Our satisfaction with the system is at risk. We have seen a lot of changes. There are things going...

Feb 2024
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Analyst/Coordinator

Culture, Relationship

The only issue I have had with NextGen Healthcare is that when I am trying to correct or understand...

Feb 2024
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Analyst/Coordinator

Product

I like that NextGen Healthcare's product integrates the PM and EHR into one. We are loving our new...

Feb 2024
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Analyst/Coordinator

Relationship

NextGen Healthcare’s service team is proactive and great when we get the right person.

Feb 2024
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Manager

Loyalty, Operations

A few of the people who trained us initially were extremely patient with people like me who, in...

Jan 2024
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Manager

Product

I would like to see a better insurance area provided in the practice management section of the...

Jan 2024
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Manager

Relationship

NextGen Healthcare has been really good about returning our phone calls. I don’t have a lot of use...

Jan 2024
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Manager

Operations

Sometimes when NextGen Healthcare rolls something out, they will throw training up on the website,...

Jan 2024
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Manager

Product, Value

The product is not super complicated compared to other systems. It is a bit clunky and is not the...

Jan 2024
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Manager

Culture, Product

The system does everything that NextGen Healthcare said it would do, especially when they rolled out...

Jan 2024
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Director

Culture, Value

NextGen Healthcare overcharges for a lot of things, or we just happen to get charged for things that...

Jan 2024
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Director

Product

I have been lucky enough to use NextGen Healthcare at a couple of practices that I have worked with,...

Jan 2024
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Director

Operations, Product

The only implementations we have had with NextGen Healthcare have been through upgrades or new tools...

Jan 2024
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Director

Operations

NextGen Healthcare has a lot of self-learning stuff. That stuff is good to have, but there is a lot...

Jan 2024
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Director

Relationship

NextGen Healthcare provides decent stuff, but a lot of times, the vendor is specifically not...

Jan 2024
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Director

Loyalty, Product

NextGen Healthcare’s website is a bit clunky. They have an upcoming UI redesign with the new version...

Jan 2024
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Director

Relationship

NextGen Healthcare comes out with great stuff, but I don't know whether I would really call them a...

Jan 2024
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Director

Relationship

NextGen Healthcare has added some good features to their offering, and at the end of the day, they...

Jan 2024
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Director

Operations, Product

I always say the best and worst thing about NextGen Healthcare's product is how customizable it is....

Jan 2024
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Director

Relationship

If we reach out to NextGen Healthcare, they will usually throw somebody willing to help us onto our...

Jan 2024
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Director

Culture, Relationship

NextGen Healthcare is careful about making promises, but they usually can keep their promises.

Jan 2024
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Manager

Culture, Value

NextGen Healthcare’s prices are pretty fixed up front, so we have a good idea of what we are getting...

Dec 2023
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Manager

Product

Some providers have been complaining that they cannot see their patient populations. In the past,...

Dec 2023
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Manager

Relationship, Product

NextGen Healthcare's system is not very user friendly. There are so many clicks we have to go...

Dec 2023
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Manager

Relationship

The quality of customer service from NextGen Healthcare is awesome. The customer service team is...

Dec 2023
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Manager

Relationship

NextGen Healthcare sends out regular communications directly to the software to alert users of...

Dec 2023
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Manager

Product

I like the integration. It is easier to do billing when everything is in one place, and we can get...

Dec 2023
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Manager

Product

We would like improvements with the real-time eligibility check based on actual dates of service. We...

Dec 2023
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Physician

Product

I like the system's ease of scheduling and how easy it is to maneuver schedule blocks in the system....

Dec 2023
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Physician

Product

It can sometimes be difficult for us to know when a patient checks in because there is a delay...

Dec 2023
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Physician

Product

We have had an issue with having our schedule open on the system's practice management and EHR sides...

Dec 2023
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Nurse

Value

There isn't anything great in the system. I don't have any comparison, and the vendor charges for...

Oct 2023
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Nurse

Operations

We would like to see more support and training from NextGen Healthcare. NextGen Healthcare has a...

Oct 2023
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Nurse

Operations

The implementation with NextGen Healthcare was pushed back for a considerable time. Our assigned...

Oct 2023
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Nurse

Relationship

We can contact NextGen Healthcare’s support team by putting in tickets or calling them. However,...

Oct 2023
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Manager

Culture

Part of the beauty of the fact that NextGen Healthcare acquired TSI Healthcare is that the...

Oct 2023
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Manager

Operations, Product

The product is a very complex system, and the complexity allows us to do a lot of things that other...

Oct 2023
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Manager

Product

NextGen Healthcare should upgrade some different features in their platform. We asked NextGen...

Sep 2023
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Manager

Loyalty

The product is good, and the platform is easy to navigate. Most of the time, NextGen Healthcare does...

Sep 2023
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Manager

Product

We have been back and forth trying to do the consent forms for the EHR and some consent forms for...

Sep 2023
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Manager

Operations, Product

The system is very user friendly, and we can pretty much customize anything. There are only a few...

Sep 2023
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Manager

Culture, Value

Due to the CARES Act, we were required to do a big upgrade, so we didn't have a choice. In that...

Sep 2023
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Manager

Product

The PM side of the product is not bad. The scheduling is okay, and it is easy to use. The billing in...

Sep 2023
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Manager

Product

When something breaks, it is difficult to get it back to where it should be. We have done one custom...

Sep 2023
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Manager

Culture, Value

We are billed for clearinghouse services through NextGen Healthcare, and they continue to bill us...

Sep 2023
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Manager

Product

To date, our experience has been good with the product. The upgrades give us more functionality and...

Sep 2023
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Physician

Loyalty, Product

The product is mostly a point-and-click product. We like the fact that we are going to be able to...

Jul 2023
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Physician

Relationship

A lot of the time, the vendor's answer tends to be that if we have issues with new features, then we...

Jul 2023
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Physician

Relationship, Operations

There are user-group meetings for the system that we can go to. The vendor has always been very...

Jul 2023
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Physician

Value

The system is on the higher end in terms of price, but we are getting value from it. For example, we...

Jul 2023
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Manager

Relationship

When we had regular calls with NextGen Healthcare, we had a good representative assigned to us who...

Jul 2023
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Manager

Loyalty

We are happy with NextGen Healthcare, so we wouldn’t look to change systems if we didn’t have to,...

Jul 2023
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Manager

Relationship

I would like more effective customer service and faster responses to problems from NextGen...

Jul 2023
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Director

Relationship

The vendor is pretty easy to work with once we understand how to create and stay on top of cases....

Jun 2023
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Director

Culture, Value

NextGen Healthcare will charge for every little thing, but we can negotiate with the vendor, and...

Jun 2023
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