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NextGen Enterprise EHR/EPM - Small Practices
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Nurse

Future Outlook

The vendor has made some changes to their training that we hope will make things better for us.

Jan 2023
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Nurse

Functionality and Upgrades

From a quality standpoint, it isn't easy for us to pull data from the system. There aren't any...

Jan 2023
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Director

Other Observations & Comments

I never work with anyone at NextGen Healthcare. We rarely talk with or email anyone.

Jan 2023
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Director

Service and Support

We have a tech person at NextGen Healthcare who takes care of a lot of the issues we come across....

Jan 2023
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Manager

Functionality and Upgrades

NextGen Healthcare's product is not friendly at all toward our specialty. A lot of things aren't set...

Jan 2023
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Manager

Technology

NextGen Healthcare's product is very poor quality and not very helpful. There are a lot of...

Jan 2023
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Manager

Implementation and Training

We had a terrible implementation; it could not have gone worse. Our implementation team was...

Jan 2023
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Manager

Implementation and Training

NextGen Healthcare has a whole team of people implementing their new latest-and-greatest updates and...

Jan 2023
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Manager

Lessons Learned

I would probably buy the product again. I don't know what is out there, but I am not looking to make...

Jan 2023
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Manager

Functionality and Upgrades

We have had a few disappointments with the product. We were going through an upgrade and had some...

Jan 2023
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Manager

Relationship

Until a couple of years ago, when NextGen Healthcare's president changed, the vendor really focused...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The system's upgrade process has been pretty siloed. The vendor's hardware team doesn't always...

Nov 2022
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VP/Other Executive

Relationship

NextGen Healthcare is proactive with upgrades and enhancements. We have constant communication with...

Nov 2022
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VP/Other Executive

Technology

Compared to Epic's system, NextGen Healthcare's system isn't as smooth. I have issues with the...

Nov 2022
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CIO

Functionality and Upgrades

NextGen Enterprise EHR has the ability to be customized, which I find highly effective. When new...

Nov 2022
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CIO

Technology

NextGen Enterprise EHR is a very stable product. Over the years, we haven’t had too many glitches or...

Nov 2022
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CIO

Relationship

There are a lot of critical news flashes from the vendor when there are problems, and they alert us...

Nov 2022
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CIO

Technology

We can access NextGen Enterprise EHR on the internet, but we are running it more like an RDP...

Nov 2022
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CIO

ROI / Cost

I am a big fan of the PM work manager. We use it as a way of assigning employees the tasks they need...

Nov 2022
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CIO

Interfacing and Integration

NextGen Enterprise PM has gotten a lot better in terms of integrating with different plug-and-play...

Nov 2022
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Manager

Service and Support

The vendor has always been good with service. If I email them, I get a response. If we call them...

Nov 2022
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Manager

Service and Support

If someone has noted a problem or a potential problem with a breach or something like that, I do get...

Nov 2022
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Manager

Relationship

We supposedly have someone who is more over our account, and we don't hear from them very often. We...

Nov 2022
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Manager

Lessons Learned

We may do things, but there isn't necessarily a box in the system that would count those things. So...

Nov 2022
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Manager

Other Observations & Comments

At the time we purchased NextGen Healthcare's product, it was definitely one of the better ones out...

Nov 2022
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Manager

Functionality and Upgrades

The system is very geared toward IT people. For someone who does not have IT experience, it is...

Nov 2022
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Manager

Implementation and Training

The initial training was very good. The ongoing training is limited, regardless of whether that is...

Nov 2022
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Manager

Functionality and Upgrades

The system does what it needs to do. It charts everything. It meets all the mandates. It is a good...

Nov 2022
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Manager

Functionality and Upgrades

The online access of a patient is probably the main problem we are having now. Patients are supposed...

Nov 2022
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Manager

Service and Support

In the past year, everything in general has been running smoothly with the product, but some things...

Sep 2022
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Manager

Relationship

We recently had to escalate an issue beyond our direct representative and get a couple of other...

Sep 2022
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Manager

Technology

We are trying to automate certain things because the system is a powerful tool. One of the recent...

Sep 2022
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Manager

Service and Support

Most of the time, when we call NextGen Healthcare, we end up having to wait before we get a...

Sep 2022
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Manager

Other Observations & Comments

NextGen Healthcare offers a once-a-year training that we can go to, but we have to pay for it.

Sep 2022
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Manager

Functionality and Upgrades

Almost everything we have from NextGen Healthcare is custom made or optimized. That is great, but...

Sep 2022
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Manager

Functionality and Upgrades

The reports on the EHR side of the product are terrible.

Sep 2022
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Manager

ROI / Cost

When it comes to upgrades and extra services, there is always an extra cost that we end up paying....

Sep 2022
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COO

Interfacing and Integration

Interoperability is a really big problem for us. We have a platform for sharing healthcare...

Sep 2022
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(0)
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COO

Implementation and Training

I have worked with NextGen Healthcare for a long time, and their involvement in the most recent...

Sep 2022
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(0)
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare’s training has been pretty effective, especially for our front-end staff. I have...

Sep 2022
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Analyst/Coordinator

Relationship

We are extremely dissatisfied with NextGen Healthcare. They used to have a better focus on small...

Sep 2022
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Analyst/Coordinator

Service and Support

In the past, NextGen Healthcare’s provider-specific contacts were very helpful and really assisted...

Sep 2022
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare’s eLearning system is a nightmare to search through at times because there is a...

Sep 2022
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Analyst/Coordinator

ROI / Cost

When we very first started with NextGen Healthcare, they worked a few eLearning licenses into our...

Sep 2022
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Analyst/Coordinator

Relationship

We have struggled over time when the vendor has said they would take care of our needs but then...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

There are too many places where we need to document information to get things flowing to reports and...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We have one interface in place right now that feeds data out to the state immunization database, and...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I use all sides of NextGen Healthcare’s system, and it is very intuitive. It is easier to train new...

Sep 2022
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Analyst/Coordinator

ROI / Cost

There are things that could be much better in NextGen Healthcare’s system to help small practices...

Sep 2022
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(0)
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Analyst/Coordinator

Technology

NextGen Healthcare focuses on meeting regulations, often CMS regulations because they have a lot of...

Sep 2022
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Analyst/Coordinator

Service and Support

I like working with a lot of NextGen Healthcare’s support people. At times, the support team...

Sep 2022
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(0)
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Analyst/Coordinator

Relationship

We are being hosted by NextGen Healthcare, and they help us by proactively implementing the pharmacy...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

My experience with creating usernames and opening tickets for technical issues has been pretty streamlined....

Sep 2022
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(0)
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Manager

Relationship

We do get executive involvement when we experience technical issues with the solution, but the...

Sep 2022
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