Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
NextGen Enterprise EHR/EPM - Small Practices Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
ROI / Cost (care and feeding)
Overall, NextGen Healthcare’s licensing can seem a bit like nickel-and-diming. That is what I...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare has been very responsive for a couple of things we considered priority during...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have certainly found it easier to use the system in which documents and data can go to and from...
Login or Create an Account to see details.
Manager
Implementation and Training
We haven’t needed additional training from NextGen Healthcare. We do training in-house based on what...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare has done better at communicating recently, and we have had better assignments of...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare has said that they are working on different things for our specialty templates....
Login or Create an Account to see details.
Manager
Future Outlook
As long as I am working at my facility, I don’t plan on switching away from the product. Doing so...
Login or Create an Account to see details.
Manager
Relationship
I wouldn’t say that NextGen Healthcare keeps all promises, but they do keep some of them....
Login or Create an Account to see details.
Director
Other Observations & Comments
Our providers think NextGen Healthcare's product is a little clicky, but if we want to report data,...
Login or Create an Account to see details.
Director
Service and Support
Our NextGen Healthcare account representatives are really very good and very invested. They get me...
Login or Create an Account to see details.
Director
Relationship
NextGen Healthcare's executives are at the annual conferences that I attend. They are accessible,...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We have definitely received our money's worth out of NextGen Healthcare's system. I am probably on a...
Login or Create an Account to see details.
Director
Other Observations & Comments
We are working on an immunization registry that is bidirectional and an interface with the local...
Login or Create an Account to see details.
Director
Functionality and Upgrades
NextGen Healthcare has some great minds behind what they do, but sometimes our medical people find...
Login or Create an Account to see details.
Director
Interfacing and Integration
Everybody has a different version of what perfect is, but the ability to integrate our medical,...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are many different ways to get to the same outcome with NextGen Healthcare, and that is great....
Login or Create an Account to see details.
Director
Other Observations & Comments
I don't anticipate any drastic changes. NextGen Healthcare's upgrade process is phenomenal. We...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Things have been neutral in some respects. We upgraded recently, and that seemed to bring some...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
There is not a ton of new technology coming from NextGen Healthcare though.
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
The implementation of upgrades and updates is very good. We really haven’t partaken much in NextGen...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
The only thing we use that would be integrated is our Surescripts system, and that integration is...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
NextGen Healthcare has some great support in place. I think they are trying to be ahead of the game...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
NextGen Healthcare is a little overpriced with some of their licensing. That has a really big impact...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
When we first contracted with NextGen Healthcare, they touted that they had wonderful Title X...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
After various upgrades, something might suddenly not work right. Trying to convince NextGen...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product is very easy to learn, and the reports are wonderful.
Login or Create an Account to see details.
Manager
Future Outlook
The doctors wish for fewer clicks, but the product works. There are more options in the space now,...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare has really streamlined their support. The support people are quick to respond to...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare intends to keep their promises, but they make overly-aggressive promises and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our experience with NextGen Healthcare has definitely been better, and things are pretty good right...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We definitely feel nickel-and-dimed by NextGen Healthcare. If we want to create anything that will...
Login or Create an Account to see details.
Manager
Relationship
We had an upgrade recently, and there is additional functionality now. We can create our own custom...
Login or Create an Account to see details.
Manager
Implementation and Training
We struggle with training with NextGen Healthcare. When they do an upgrade, they send us a gigantic...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
A big outcome that is lacking right now is additional revenue. We really believe that if we could be...
Login or Create an Account to see details.
Manager
Service and Support
We have never felt super supported by NextGen Healthcare. We have a third-party vendor that does...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The EHR and the PM side don’t talk to each other as well as I would like them to. If there is...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The system is expensive, but paying for it is a necessary evil. We also have to pay maintenance...
Login or Create an Account to see details.
Manager
Implementation and Training
The system has a steep learning curve, especially on the PM side. We feel like our patient outcomes...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system's patient portal is awful, and I have talked with NextGen Healthcare on many occasions...
Login or Create an Account to see details.
Manager
Service and Support
We have had very responsive support, and if we ever have any issues, we log on to NextGen...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system basically does what it needs to do. We have a list of things we wish the system could do....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
At the moment, we are considering other vendor options because NextGen Healthcare's system is a bit...
Login or Create an Account to see details.
Manager
Service and Support
As a small practice, it is really helpful that NextGen Healthcare is able to give us a heads up on...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have really struggled with creating documents in NextGen Healthcare's system. Maybe that is on us...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare has set up Success Community, and at first, I wasn’t so sure about it, but they...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
The advantage of the system is that it is infinitely customizable. But we lose our customizations...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
We are looking at other applications and trying to see what has evolved. A number of companies are...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I would advise anybody who uses the system to go through a third-party reseller that understands...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
We don’t use NextGen Healthcare for support; we use third-party resellers. When we did use NextGen...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I will give NextGen Healthcare some credit; they have been able to keep up with MIPS and MACRA.
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I like the billing system. It is functional, and my staff members like it. They can do electronic remittance....
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The system isn’t user friendly. There is too much clicking. The template formation is a major issue....
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I am not a computer person; I don’t understand how the architecture works. But in a regular medical...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The system is very awkward in how we use it. We have to bring up many different templates, and then...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We are dealing with a third-party reseller because NextGen Healthcare did not keep their promises.
Login or Create an Account to see details.
Manager
Implementation and Training
Our implementation of NextGen Healthcare's system was good. NextGen Healthcare was organized and had...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare's service staff is proactive. In a way, though, that can be annoying. We have a...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare seems to be on top of everything that we need, especially the development of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The physicians want more at their fingertips, such as access to patient records, and NextGen...
Login or Create an Account to see details.
Manager
Relationship
Recently, we have had some executive involvement from NextGen Healthcare, so that has been...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare nickel-and-dimes us with the way they structure all of their products. They are...
Login or Create an Account to see details.
Manager
Service and Support
We have really good support from NextGen Healthcare. Whenever we call their technicians, email them,...
Login or Create an Account to see details.
Manager
Service and Support
Sometimes NextGen Healthcare's support people may have to refer to another person, but they are...
Login or Create an Account to see details.
Manager
Service and Support
I don’t think NextGen Healthcare has a weakness, except for the user conference they do every year....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare's system is very user friendly. The system is easy for everyone to figure out,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare is such a large company, and each small practice works differently, so there are...
Login or Create an Account to see details.
Manager
Interfacing and Integration
NextGen Healthcare's interoperability works very well. Going from one system to another is seamless,...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare keeps their promises. We don't have any problems with them. They stay on top of...
Login or Create an Account to see details.
Manager
Other Observations & Comments
In terms of integration, some of the lack we are experiencing is that we haven't caught up to some...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The biggest challenge with the modules is just learning to not look at what we don't need. We have...
Login or Create an Account to see details.
Manager
Service and Support
There are a lot of NextGen Healthcare people who we can send questions to. If one person doesn't...
Login or Create an Account to see details.
Manager
Service and Support
The quality of NextGen Healthcare's support is great. But sometimes we have to wait to get ahold of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The NextGen Healthcare systems are very easy to use. They are pretty user friendly. Once we get used...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The biggest success with NextGen Healthcare's EMR has been engaging with our providers. We have the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
For our specific specialty, there are a lot of things that fall to the wayside with NextGen...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The workflow for our specialty is repetitive. What is on one tab is transferred to the next tab. The...
Login or Create an Account to see details.
Manager
Future Outlook
We are excited about some of the things coming in the next upgrade. NextGen Healthcare does a very...
Login or Create an Account to see details.
Manager
Service and Support
I have always appreciated NextGen Healthcare’s user meetings, although they have gotten so big that...
Login or Create an Account to see details.
Manager
Service and Support
The main challenge with NextGen Healthcare's EHR is getting a known issue and knowing that there...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would recommend NextGen Healthcare's EHR. It is very user friendly. That is one of their biggest...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare is really good at keeping their promises. They are good at listening to what...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I love NextGen Healthcare's support. I like that despite the fact that their monthly maintenance...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare's EHR is a little pricey. If they could somehow minimize our monthly fee, that...
Login or Create an Account to see details.
Physician
Other Observations & Comments
The system is a necessity because it was extremely expensive. We won't just walk away from something...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
We are supposed to be reporting for last year, but the reporting system still has glitches. At one...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Overall, NextGen Healthcare is a pretty good system, but it is not efficient. I don't know if any...
Advanced Filters
Featured Reports
Preferences
Give your feedback