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CDM Manager Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Director

Functionality and Upgrades

My only issue with the product is that sometimes I don't want users to follow the best practices...

Jan 2021
(0)
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Director

Functionality and Upgrades

I love KnowledgeSource. Anytime I have a question about how to use something or run across a...

Jan 2021
(0)
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Director

Functionality and Upgrades

Everything is working well with the product. I like the fact that I can pull up all the information...

Jan 2021
(0)
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Manager

Service and Support

nThrive's support uses a ticket process. Their resources are available to respond to needs 24/7. I...

Dec 2020
(0)
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Manager

Functionality and Upgrades

There are other products on the market that are better than CDM Manager. The product doesn't have...

Dec 2020
(0)
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Manager

Implementation and Training

I liked the way that everything was explained during nThrive's training. The training was...

Dec 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There are going to be some changes in our future, whether it be a year from now or three. In the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

CDM Manager is very easy to use, but that is because I use it every single day. People who have to...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

nThrive tries to be proactive. I don’t think we are ever going to be totally up to date with...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are always upgrades, new applications, and new additions to the system, but it can always get...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The system definitely meets our needs. If it weren't meeting our needs, then we would probably have...

Sep 2020
(0)
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Manager

Implementation and Training

There is not a lot of client interaction with the vendor. A lot of that is behind the scenes....

Sep 2020
(0)
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Manager

Functionality and Upgrades

I would give the system high marks for working as promoted. I don’t remember a time when we went in...

Sep 2020
(0)
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Manager

Service and Support

nThrive has reached out more passively during the COVID-19 crisis. Their canned emails may not be...

Sep 2020
(0)
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Manager

Relationship

The vendor keeps their promises. If we need to get something done, nThrive comes through and gets it...

Sep 2020
(0)
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Director

Functionality and Upgrades

I would buy the product again. CDM Manager is a good product and is user friendly. We are able to...

Sep 2020
(0)
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Director

Service and Support

I think the vendor is more reactive. The vendor could respond to tickets faster. Also, we should...

Sep 2020
(0)
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Director

Functionality and Upgrades

For CDM Manager, I would say we get our money’s worth. I would tell someone that the product is user...

Sep 2020
(0)
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Director

Service and Support

In terms of the support for CDM Manager during the pandemic, nThrive really didn't offer anything...

Sep 2020
(0)
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Director

Functionality and Upgrades

nThrive has done a major update to their CDM product. It is fully compatible with our EMR now....

Jun 2020
(0)
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Director

Functionality and Upgrades

We don’t have any needs with CDM Manager at this point. Based on what the system is designed and...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

I am not planning to eliminate access to the product. We only use a certain component of the nThrive...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

CDM Manager seems a little bit crisper and more intuitive than other systems that we work with. If I...

May 2020
(0)
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VP/Other Executive

Service and Support

The vendor has done a good job of supporting us. It is rare that I have to call support, but when I...

May 2020
(0)
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VP/Other Executive

Service and Support

The vendor is very proactive. They do a good job of staying on top of things that we need as a...

May 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The system has been driving tangible outcomes. We are really using the knowledge source as our...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

I don't know whether there are other vendors out there, but in my mind, the vendors in this space...

May 2020
(0)
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Director

Relationship

I would definitely buy CDM Manager again. I have a good working relationship with my sales...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

nThrive definitely doesn't nickel-and-dime us to death. CDM Manager has been worth every penny....

Apr 2020
(0)
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Director

Relationship

With nThrive, I have a regular conference call to learn about new products, and those calls are...

Apr 2020
(0)
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Director

Interfacing and Integration

nThrive seems to understand how their system impacts other areas. nThrive points out things that we...

Apr 2020
(0)
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Director

Other Observations & Comments

CDM Manager is very easy to use. I have one person who does my chargemaster tasks and can do a lot...

Apr 2020
(0)
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Director

Relationship

The product's functionality meets our needs very well. nThrive talks to us regularly to see whether...

Apr 2020
(0)
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Director

Relationship

The vendor executives have been on-site a few times recently. Our regional manager also attends...

Apr 2020
(0)
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Director

Other Observations & Comments

For me to give nThrive perfect scores, nThrive would have to be perfect, but nobody is. There are...

Apr 2020
(0)
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