CDM Manager Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:35:44 AM and Model.EvProductId = 2491

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User Commentary

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Manager

Functionality and Upgrades

The system definitely meets our needs. If it weren't meeting our needs, then we would probably have...

Sep 2020
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Manager

Implementation and Training

There is not a lot of client interaction with the vendor. A lot of that is behind the scenes....

Sep 2020
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Manager

Functionality and Upgrades

I would give the system high marks for working as promoted. I don’t remember a time when we went in...

Sep 2020
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Manager

Service and Support

nThrive has reached out more passively during the COVID-19 crisis. Their canned emails may not be...

Sep 2020
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Manager

Relationship

The vendor keeps their promises. If we need to get something done, nThrive comes through and gets it...

Sep 2020
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Director

Functionality and Upgrades

I would buy the product again. CDM Manager is a good product and is user friendly. We are able to...

Sep 2020
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Director

Service and Support

I think the vendor is more reactive. The vendor could respond to tickets faster. Also, we should...

Sep 2020
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Director

Functionality and Upgrades

For CDM Manager, I would say we get our money’s worth. I would tell someone that the product is user...

Sep 2020
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Director

Service and Support

In terms of the support for CDM Manager during the pandemic, nThrive really didn't offer anything...

Sep 2020
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Director

Functionality and Upgrades

nThrive has done a major update to their CDM product. It is fully compatible with our EMR now....

Jun 2020
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Director

Functionality and Upgrades

We don’t have any needs with CDM Manager at this point. Based on what the system is designed and...

May 2020
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VP/Other Executive

Other Observations & Comments

I am not planning to eliminate access to the product. We only use a certain component of the nThrive...

May 2020
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VP/Other Executive

Functionality and Upgrades

CDM Manager seems a little bit crisper and more intuitive than other systems that we work with. If I...

May 2020
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VP/Other Executive

Service and Support

The vendor has done a good job of supporting us. It is rare that I have to call support, but when I...

May 2020
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VP/Other Executive

Service and Support

The vendor is very proactive. They do a good job of staying on top of things that we need as a...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The system has been driving tangible outcomes. We are really using the knowledge source as our...

May 2020
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VP/Other Executive

Other Observations & Comments

I don't know whether there are other vendors out there, but in my mind, the vendors in this space...

May 2020
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Director

Relationship

I would definitely buy CDM Manager again. I have a good working relationship with my sales...

Apr 2020
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Director

ROI / Cost (care and feeding)

nThrive definitely doesn't nickel-and-dime us to death. CDM Manager has been worth every penny....

Apr 2020
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Director

Relationship

With nThrive, I have a regular conference call to learn about new products, and those calls are...

Apr 2020
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Director

Interfacing and Integration

nThrive seems to understand how their system impacts other areas. nThrive points out things that we...

Apr 2020
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Director

Other Observations & Comments

CDM Manager is very easy to use. I have one person who does my chargemaster tasks and can do a lot...

Apr 2020
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Director

Relationship

The product's functionality meets our needs very well. nThrive talks to us regularly to see whether...

Apr 2020
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Director

Relationship

The vendor executives have been on-site a few times recently. Our regional manager also attends...

Apr 2020
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Director

Other Observations & Comments

For me to give nThrive perfect scores, nThrive would have to be perfect, but nobody is. There are...

Apr 2020
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Director

Lessons Learned

We are going to be replacing nThrive's product. We don't want to pay twice for services, so we are...

Jan 2020
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Director

Relationship

It took a lot of complaining to get any kind of attention from nThrive. The vendor used to have...

Jan 2020
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Director

Functionality and Upgrades

nThrive's updates are automatic. They just occur, and we really haven't had any issues with them....

Jan 2020
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Director

Other Observations & Comments

Most of the training that nThrive provides is through videos or documentation.

Jan 2020
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Manager

Functionality and Upgrades

We like the ease of use of nThrive's system. It is not a very complicated tool. It is easy to train...

Dec 2019
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Manager

Functionality and Upgrades

The lack of new technology from nThrive is the problem. If there is a need in the market, somebody...

Dec 2019
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Manager

Functionality and Upgrades

nThrive responds when we have a need, but in terms of being proactive, there is really nothing for...

Dec 2019
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Manager

Relationship

nThrive is there for us on the support line when something breaks. They get on problems and fix...

Oct 2019
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VP/Other Executive

ROI / Cost (care and feeding)

I would highly rate the quality of nThrive's products. Everything that we have from them really...

Oct 2019
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Director

Interfacing and Integration

Choosing CDM Manager was a bold move for us, and the system doesn't support our integration goals at...

Oct 2019
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Director

ROI / Cost (care and feeding)

In a perfect world, we would own the pieces. We would have them as part of our suite of tools for...

Oct 2019
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Director

Service and Support

I am really pleased with nThrive's ongoing support people. They are very responsive, but they are...

Oct 2019
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Director

Service and Support

There have been times when I have wondered whether nThrive has been a bit disingenuous. When I came...

Oct 2019
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Director

Functionality and Upgrades

A lot of the time, information doesn't get relayed to the appropriate people. I would like to see...

Oct 2019
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Director

Functionality and Upgrades

I have liked nThrive. I liked them before they were nThrive when they were MedAssist. I had...

Oct 2019
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Director

Relationship

When we were having our initial conversations with nThrive, and when we explained to anybody that we...

Oct 2019
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Director

Service and Support

We still struggle with the change in leadership, and we still have some issues with the changed...

Jun 2019
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Director

Functionality and Upgrades

This product has not been updated. nThrive is working on updating the product to make the product a...

Jun 2019
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Manager

Functionality and Upgrades

I would like to see improvements with the peer-to-peer hospital review functionality in CDM Manager....

Jun 2019
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Manager

Service and Support

CDM Manager can deliver what I need in order to do my job, but the product we are moving to can do...

Jun 2019
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Manager

Functionality and Upgrades

I have tracking mechanisms within the system for CDM requests, and I can make notes in the system...

Jun 2019
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Manager

Functionality and Upgrades

nThrive does the best they can, but nThrive is not putting much effort into the product. I think...

May 2019
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Manager

Future Outlook

We use CDM Manager, but we are phasing it out. Our contract is up soon, and we will be going with...

May 2019
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Manager

Relationship

The vendor seemed to be a lot more attentive when they were MedAssist than they have been since they...

May 2019
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Manager

Functionality and Upgrades

nThrive has a new product called CDM Master that they want us to buy. CDM Master would replace CDM...

May 2019
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Manager

Other Observations & Comments

nThrive's support was not good at all until we told nThrive that we were leaving for another vendor....

May 2019
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Manager

Service and Support

When nThrive acquired MedAssist, we went from having a lot of communication and support to basically...

May 2019
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Director

ROI / Cost (care and feeding)

nThrive avoids nickel-and-diming us. We have standard master service agreements in place.

May 2019
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Director

Functionality and Upgrades

The biggest benefits of CDM Manager are the ease of use, integration, and alerts. The alerts are...

May 2019
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Director

Implementation and Training

The implementation for CDM Manager had some more hiccups than other implementations for other...

May 2019
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Director

Relationship

Our experience with CDM Manager has been very successful, and I would use this product again in a...

Apr 2019
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Director

Implementation and Training

nThrive came in rather quickly to get us up to speed on how to use the tool and how to do everything...

Apr 2019
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Director

ROI / Cost (care and feeding)

CDM Manager's ability to integrate is determined by whether we have the charges right and whether we...

Apr 2019
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Director

Relationship

Every time we have had a question or an issue with the product, that issue has been resolved quickly...

Apr 2019
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Director

Functionality and Upgrades

nThrive has done exactly what we need them to do. I have a new individual who is in charge of the...

Apr 2019
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Director

Relationship

A strength of nThrive is that they are willing to get into the weeds to make sure everything is...

Apr 2019
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VP/Other Executive

Interfacing and Integration

CDM Manager allows us to look at our APC rates. Our chargemaster is actually built into our EMR, but...

Mar 2019
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VP/Other Executive

Other Observations & Comments

I understand what nThrive is trying to do moving forward, but they need to remember the little...

Mar 2019
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Analyst/Coordinator

Other Observations & Comments

The process for giving new employees access to CDM Manager is fairly seamless. People sign the...

Jan 2019
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Analyst/Coordinator

Other Observations & Comments

Our experience with nThrive is unfortunate. They have a good product and I feel ownership of it, but...

Jan 2019
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Analyst/Coordinator

Service and Support

We normally don't have one-on-one interactions with nThrive's people. We mostly interact using the...

Jan 2019
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Analyst/Coordinator

Functionality and Upgrades

nThrive's KnowledgeSource is a very beneficial product that provides a lot of information. We only...

Jan 2019
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Analyst/Coordinator

Service and Support

If I have any issues, the support team is able to resolve them right away.

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

The layout of CDM Manager is great. Things are easy to find. Everything is working out great for me...

Dec 2018
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Manager

Service and Support

CDM Manager is a very useful and functional piece of software. The support is prompt, and we can...

Dec 2018
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Manager

Functionality and Upgrades

We would like to have more shortcuts that speed up our processes. We currently have to go through...

Dec 2018
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Analyst/Coordinator

Other Observations & Comments

When our department managers or other designated people need codes to be built, we use CDM Manager....

Dec 2018
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Analyst/Coordinator

Service and Support

nThrive is really quick about responding to us.

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

CDM Manager could be more user friendly. I can just walk through the other programs that I use on a...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

nThrive isn't making any updates or changes to CDM Manager, so I don't expect my satisfaction to...

Dec 2018
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Analyst/Coordinator

Interfacing and Integration

CDM Manager enables us to download things into our host system, and that is fantastic. We can also...

Dec 2018
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Manager

Functionality and Upgrades

We haven’t integrated CDM Manager yet, but that is part of our plans. We have been very satisfied...

Oct 2018
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Director

ROI / Cost (care and feeding)

We were a bit surprised and frustrated by how much nThrive charged us to reimplement products that...

Oct 2018
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Director

Other Observations & Comments

The system is working fine, and there are no issues. The whole experience has been pretty...

Jul 2018
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Director

Relationship

nThrive can still improve communication. They are a bit siloed. We have good ways of getting around...

Jul 2018
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Director

Functionality and Upgrades

CDM Manager has more bells and whistles than our previous charge description master (CDM) product....

Apr 2018
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Director

Service and Support

nThrive is good at doing work on a broad scale. We like to maintain a lot of control over CDM...

Apr 2018
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Director

Functionality and Upgrades

We enjoyed using our previous system, and we miss it. That system could probably do just as well as...

Apr 2018
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Director

Functionality and Upgrades

I really liked CDM Manager. I liked the reports in the system. The request tool was very strong. I...

Mar 2018
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Director

Interfacing and Integration

The lack of integration with Epic's system is why we switched from CDM Manager to CDM Master. That...

Mar 2018