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KLAS Research Director - Dustin Cragun
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User Commentary

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Director

For the most part, CDM Manager does meet my needs. It is a great knowledge source with all the...

Apr 2021
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Director

nThrive continues to advance the product. I am not sure we are always up to date in utilizing those...

Apr 2021
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CFO

The vendor has brought in a little more expertise and knowledge from a consulting perspective. The...

Feb 2021
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CFO

We have sat through a number of different demos, and we have had a number of conversations. The...

Feb 2021
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Director

My only issue with the product is that sometimes I don't want users to follow the best practices...

Jan 2021
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Director

I love KnowledgeSource. Anytime I have a question about how to use something or run across a...

Jan 2021
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Director

Everything is working well with the product. I like the fact that I can pull up all the information...

Jan 2021
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Manager

nThrive's support uses a ticket process. Their resources are available to respond to needs 24/7. I...

Dec 2020
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Manager

There are other products on the market that are better than CDM Manager. The product doesn't have...

Dec 2020
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Manager

I liked the way that everything was explained during nThrive's training. The training was...

Dec 2020
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Analyst/Coordinator

There are going to be some changes in our future, whether it be a year from now or three. In the...

Oct 2020
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Analyst/Coordinator

CDM Manager is very easy to use, but that is because I use it every single day. People who have to...

Oct 2020
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Analyst/Coordinator

nThrive tries to be proactive. I don’t think we are ever going to be totally up to date with...

Oct 2020
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Analyst/Coordinator

There are always upgrades, new applications, and new additions to the system, but it can always get...

Oct 2020
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Manager

The system definitely meets our needs. If it weren't meeting our needs, then we would probably have...

Sep 2020
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Manager

There is not a lot of client interaction with the vendor. A lot of that is behind the scenes....

Sep 2020
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Manager

I would give the system high marks for working as promoted. I don’t remember a time when we went in...

Sep 2020
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Manager

nThrive has reached out more passively during the COVID-19 crisis. Their canned emails may not be...

Sep 2020
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Manager

The vendor keeps their promises. If we need to get something done, nThrive comes through and gets it...

Sep 2020
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Director

I would buy the product again. CDM Manager is a good product and is user friendly. We are able to...

Sep 2020
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Director

I think the vendor is more reactive. The vendor could respond to tickets faster. Also, we should...

Sep 2020
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Director

For CDM Manager, I would say we get our money’s worth. I would tell someone that the product is user...

Sep 2020
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Director

In terms of the support for CDM Manager during the pandemic, nThrive really didn't offer anything...

Sep 2020
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