DAX Copilot Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
I'm interested in utilizing technical solutions that can help with documentation. DAX Copilot was...
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Loyalty, Product
DAX Copilot isn’t perfect, but it is certainly a whole lot better than nothing. It is going to start...
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Relationship
What I love about DAX Copilot is that Nuance is automatically pushing out their updates as soon as...
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Loyalty, Product
I have no complaints with Nuance. I really don't have any problems with the technology at all. I'm a...
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Product
With the assessments, if I do three things, DAX Copilot assigns them in a different order than I...
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Operations, Product
Sometimes when there is a new upgrade, it is written a bit in the language of a developer and not of...
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Product
Whenever something is going on with DAX Copilot, like if data is not transferring, our providers get...
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Relationship, Product
Nuance has been improving DAX Copilot to make it more robust and better. So they are constantly...
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Loyalty
We weren’t searching for any AI, but we have Dragon Medical One, and Nuance came out with DAX...
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Product, Value
Our providers absolutely love DAX Copilot. I have nothing but good things to say about DAX Copilot....
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Product
There are a lot of things end users have to learn and get comfortable with in DAX Copilot, and...
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Product
When it comes to documentation accuracy, Nuance still has to do some editing occasionally. In...
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Relationship, Product
Sometimes it takes multiple users reporting something before Nuance notifies us that there is an...
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Value
We have providers who will never want to move off traditional transcription. Right now, we have a...
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Loyalty
There were a couple of internal criteria that helped us choose DAX Copilot, but we also chose DAX...
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Culture
Nuance is pretty transparent about what we are going to get charged for and what we won't get...
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Relationship, Operations
We recently implemented DAX Copilot, and Nuance’s project team has been very timely when it comes to...
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Loyalty, Product
Even in the short period of time we have had DAX Copilot, Nuance is already getting ready to push...
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Operations, Product
DAX Copilot really is an out-of-the-box solution. There is very little training needed, and the...
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Operations, Product
I would tell someone implementing DAX Copilot that if they are going to do a pilot of the solution,...
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Loyalty, Product
One thing that the vendor is working on that is really cool is if, for instance, there is a...
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Loyalty
We selected Nuance because we were already using some of their services, and they had met our...
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Relationship
Nuance has been a good partner. We had some rough times with some of the vendor's other offerings,...
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Relationship
One of Nuance’s key strengths is the data set that they have. It is probably second to none in terms...
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Relationship
Anytime there is a big company like Nuance, one opportunity for improvement is figuring out ways to...
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Loyalty, Relationship
With Nuance, we can't wait for their orders piece to come out. The vendor has been working on that...
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Culture, Loyalty, Relationship
I had a call with Nuance because I wanted to understand their road map. I hadn't heard from the...
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Relationship
I am deeply engaged with the Nuance team. I have a regular meeting with them and others that is like...
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Loyalty
DAX Copilot has been very positively received at all levels. When we have had financial downturns,...
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Product
DAX Copilot is better than traditional voice systems like Dragon Medical One, but we still have to...
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Value
Physicians have said that DAX Copilot saved their careers or that they decided to postpone retiring...
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Loyalty, Product
Part of the challenge with DAX Copilot is that some of the EHR footprints we have right now don't...
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Operations, Product, Value
DAX Copilot is an AI-enabled tool that providers use on their phones through our EHR vendor’s mobile...
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Product
DAX Copilot’s documentation accuracy has definitely improved since we first started. We have...
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Loyalty, Relationship
Nuance is heavily responsive. It feels like they are vested in trying to see the technology be...
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Product, Value
With DAX Copilot, I am able to rest my mind a bit because I know that I can actually have a...
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Product
There could maybe be some tweaking or customization for the system. For an improvement, I would...
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Product
DAX Copilot is very early on in its journey to become what it needs to be to really impact the...
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Loyalty, Product
One little thing that impacts documentation is that DAX Copilot is not a learning model. It is AI,...
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Loyalty, Product
DAX Copilot has gone down once in the last several months, but within a short while, we had it back...
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Loyalty, Product
DAX Copilot doesn't engage with Epic. It almost sits on top of Epic. I don't know why, but I believe...
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Operations
Our leadership is engaged with Nuance. That is how we integrate. We shoot off an email, and we get...
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Value
The thing that Nuance could improve doesn't really have anything to do with something they actually...
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Product, Value
DAX Copilot has definitely decreased physician burnout and improved same-day closures. It has...
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Loyalty, Product
We already used Epic, and there was Epic integration with DAX Copilot, so that was one of the first...
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Loyalty, Product, Value
We originally had it so that primary care physicians would only use DAX Copilot, as well as those...
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Product
Nuance delivers an outstanding product. We saw a pretty significant drop in documentation time from...
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Value
Nuance is so expensive, and that is a huge pain point. I don't know how they are going to get better...
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Relationship
Our partnership with Microsoft started off slowly, but it has picked up steam, and we have...
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Relationship
Nuance has been pretty proactive about troubleshooting our needs when we have asked them to. I...
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Relationship, Product
In the short time of me using DAX Copilot, the system has definitely improved. The way the system...
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Product
DAX Copilot has different stylistic options. We can have pros versus bullet points. We can increase...
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Value
The fee schedule has changed for DAX Copilot as we have added more users, and we have gone to a...
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Loyalty, Product
Nuance has some enhancements coming that I'm looking forward to, so we will see whether those pan...
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Loyalty
As far as the decision standpoint goes, DAX Copilot was brought to our organization a few years ago,...
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Product
The ease of use in DAX Copilot is probably one of its stronger points. We have done some internal...
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Product
The strength of DAX Copilot is capturing good history that has pertinent positives. DAX Copilot...
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Product
The system’s key strengths are ease of use, integration with the EMR, and accuracy. DAX Copilot is...
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Value
All ambient speech solutions need to continue to come down in price as technology advances. I'm not...
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Operations
DAX Copilot is probably one of the easiest things to implement. The customer has to have...
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Loyalty
We selected Nuance because of our Microsoft partnership. We looked at a few other vendors, but all...
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Loyalty, Product
We just need to develop and expand things into some other areas, like the ER. DAX Copilot needs to...
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Loyalty
We took Nuance's recommendation to run an opportunity score report. We looked at characters typed,...
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Product, Value
The solution speeds up the workflow. The workflow is the same in terms of high-level mechanics. The...
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Loyalty
We have a pending merger acquisition, and the other location is not using Nuance. I don't know...
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Relationship, Operations
The vendor's development timelines are shifty. They won't commit to some things that we have...
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Relationship, Product
We don't see a lot of proactive communication from the vendor. They seem to have much more downtime...
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Loyalty, Product
What we have seen on the road map is the ability to do orders and many other things within the EHR....
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Relationship, Product, Value
In my experience with this product, my top takeaway is to ask for volunteers. My advice to other...
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Relationship, Operations
The vendor engagement and support have been really great. The vendor offers real-time...
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Value
I don't think this is unique to Nuance, but the vendor could work on the expansion of the product to...
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Loyalty
With the solution, we immediately saw some qualitative information. Physicians were saying the...
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Loyalty
We signed a commitment with Nuance with the intention of doing an RFP at the end of our time with...
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Loyalty
We started with DAX Copilot as part of a grant-funded pilot and were already Dragon Medical One...
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Loyalty
I wasn’t part of the teams making the final decision, but we had been with Nuance for a long time...
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Relationship, Product
The only thing that we are struggling with now is DAX Copilot is evolving so quickly, and we need to...
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Relationship, Value
Nuance has been very engaged, and having Microsoft as a parent company has helped them tremendously....
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Loyalty, Product
DAX Copilot has been coming along. We have seen a few updates from Nuance and Microsoft. In the...
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Value
Nuance doesn't charge for every little thing. They just charge a lot for everything. We need to call...
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Operations
The advice I would give somebody implementing DAX Copilot is the training tools are essential. Also,...
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Loyalty, Relationship, Product
Nuance's strength is that they are long-standing in the medical field and in the documentation field...
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Loyalty, Product
Nuance could improve through more integration. We listen to the whole encounter with a patient. We...
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Product, Value
In terms of outcomes from using DAX Copilot, we have definitely seen improved workflows and same-day...
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Loyalty
We narrowed our choices down to another product and DAX Copilot. We selected DAX Copilot because we...
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Loyalty
We have had DAX Copilot for some time now. We are just trying to move away from having it be a test...
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Loyalty
We are using DAX Copilot. However, we are not married to DAX Copilot. We are looking at another...
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Product
When dictating in DAX Copilot, I would like to be able to click directly from a list rather than...
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Relationship
The email contacts I have at Nuance seem to push things very quickly up the chain of command to get...
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Operations
Nuance had a very good tutorial handout for training, but there are some other small applications...
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Product, Value
The DAX Copilot product is accurate and uses the ability of artificial intelligence to know where to...
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Operations
Nuance really stresses end-user acceptance testing, so we did pretty detailed testing in our test...
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Relationship
There have been some service disruptions periodically with DAX Copilot, but they were fine and not...
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Value
DAX Copilot is still expensive, but it really does benefit the patient at the end of the day. We...
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Operations, Product
It is essential to select providers who will truly benefit from DAX Copilot. It is a tool, and given...
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Loyalty, Relationship, Product
Nuance’s engagement has been timely, and they are very responsive to any questions. We really have...
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Product
The majority of our providers are either very or extremely satisfied with DAX Copilot. We have...
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Product
The biggest hurdle we are dealing with right now is adoption. We have advertised DAX Copilot quite a...
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Value
We are seeing continued iterative improvement with each update. We now have customization, which is...
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Product
With DAX Copilot, at some point, the ideal would be to have a truly handless process where we are...
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Relationship
We have had a good relationship with our current vendor and don't see that changing anytime soon....
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Product
We use scribes for precharting and placing orders. DAX Copilot can't do any of that right now, and...
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Loyalty
We use Microsoft solutions in a lot of different areas. When Microsoft acquired Nuance, it made...
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Operations, Product
Even most of our providers who are not very tech savvy said that the solution is very...
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Relationship
Nuance now has a developer on-site with us, and that is something we have asked to have for quite a...
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Product
We know that the solution has been advertised as being available for all specialties on the...
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Value
Because DAX Copilot costs money, a lot of times an organization wants to know what the ROI is going...
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Product
If something goes wrong, I can send one text message that goes to both Nuance and our EHR vendor,...
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Relationship
Easy access is DAX Copilot’s strength. The system is easy, seamless, and quick. I met with one of...
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Loyalty, Product
If we look at Nuance’s road map for DAX Copilot, I think the technology is going to get really good....
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Operations
We created most of the educational material in-house for DAX Copilot. Nuance supplied some of it as...
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Value
We needed to actually take work off our providers. We wanted to go virtual, and we vetted a lot of...
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Product
The vendor, Nuance, provides an AI solution, DAX Copilot. They have provided a voice recognition...
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Operations, Product, Value
When we first deployed the product in full, one of our providers said that they loved the system and...
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Relationship, Operations
I have lots of advice to give others implementing DAX Copilot. From an operational standpoint, the...
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Relationship, Operations
I wish Nuance would deploy things a bit quicker. I have been waiting for them to come out with a...
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Operations
I would have said that Nuance doesn’t keep promises maybe a few years ago. But they definitely do...
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Culture, Loyalty
We vetted a lot of vendors. Ultimately, our established relationship was one reason we chose Nuance,...
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Product
We are still working on outcomes with DAX Copilot. We don't have a ton of solid data. But I have had...
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Relationship, Product, Value
DAX Copilot is truly helping our clinicians save time, and they overwhelmingly say that they would...
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Loyalty, Product, Value
Our providers are very excited about DAX Copilot. We hear stories about providers being able to go...
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Loyalty, Product
If the vendor were to roll DAX Copilot out to Android, I would give them a top score for my...
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Product
I know that organizations that have Epic's EHR get extra features in DAX Copilot that organizations...
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Loyalty, Product
I have had a couple of providers who have used DAX Copilot and stopped because they felt that the...
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Relationship, Product
I can't remember the last time I had to open a ticket. Usually, when I had the system, I was able to...
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Operations, Product
DAX Copilot helps providers a lot when they actually use the product. We are onboarding some new...
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Loyalty
The decision to get DAX Copilot was made for me by levels of bureaucracy, but I have been pleased...
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Culture
The product is functioning as advertised. The vendor said it was going to create notes for us by...
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Product
I am not a great documenter for notes. I tend to summarize a lot of things and cut to the chase, so...
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Operations, Product
The number-one thing the vendor could improve is the documentation on certain things. For instance,...
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Loyalty, Product
In DAX Copilot, if a provider has an encounter with someone who has an altered mental status, the...
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Operations
The DAX Copilot stuff is still early, so there is still some room for Nuance to improve with...
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Loyalty, Product
DAX Copilot has penetrated the ambulatory space, and everybody loves it. A few providers have gone...
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Loyalty
Our organization decided to go with DAX Copilot because it was easily embedded with our EHR. The...
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Value
The licenses for DAX Copilot are very expensive. But its adoption will move up depending on the...
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Product
Nuance's original system went well in the ambulatory space except for a few hiccups because...
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Loyalty, Product
We were told about future implementations, but I'm not going to hold Nuance to the future of the...
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Product
Nuance could increase the detail of the assessment and plan. I would encourage Nuance to add more...
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Product
With the instructions of DAX Copilot, before we walk into the room, we are supposed to do an initial...
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Loyalty, Product
DAX Copilot is getting better, and we have seen it evolve from the beginning. At the beginning, it...
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Value
DAX Copilot is doing a great job. It is worth every penny and is clearly valuable. With DAX Copilot,...
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Relationship, Operations
I gave some feedback to Microsoft during the process, and they were very receptive to the issues....
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Product
We need a little more detail on the assessment and plan. I write down the interpretation of labs. We...
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Product
My advice to others implementing DAX Copilot is to implement it yesterday but to wait a bit to...
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Product, Value
DAX Copilot easily integrates into a busy workplace, providing an efficient way for me to enjoy my...
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Loyalty
I knew DAX Copilot was a product that was being tested, and I wanted it as soon as it was available....
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Operations
The transition to ambient speech was pretty easy. DAX Copilot is pretty much as integrated as it can...
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Product
I very rarely edit the notes DAX Copilot transcribes. I have been trying to be as quick as possible...
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Product
One of our physicians says DAX Copilot has become so accurate that they are very tempted not to...
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Relationship
Nuance is very available, and that is a strength. They are constantly making the product better. I...
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Loyalty, Product
Paperwork is the administrative task of medicine that leads to burnout and job dissatisfaction, but...
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Product
All the stuff I want to do, no product does. One improvement is I think DAX Copilot needs to have...
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Loyalty
We were already partnered with Nuance to use Dragon Medical One for transcription and PowerScribe...
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Loyalty, Product
We are still getting better at using ambient speech technology, but my advice to others is to really...
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Loyalty, Relationship
I am interacting routinely with senior people at Microsoft who are responsible for DAX Copilot, and...
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Loyalty
We considered everyone else, and there was much to really admire about all of them, but I chose to...
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Product
We are fully engaged with Microsoft in using all of their product tools as well as helping them...
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Relationship, Operations
I would tell another customer to shop around, look at the three or four contenders, see what the...
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Loyalty
We got to try the system for several months before buying it. The decision was pretty easy for me to...
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Loyalty, Relationship, Product
There are lots of things that could make DAX Copilot better, like the language support. That is one...
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Product
DAX Copilot is a generative AI–powered tool for electronic scribing; it generates a physician’s or...
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Operations, Value
We learned we can't just give the system to somebody. Even if we give it to them and show them how...
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Value
What we haven't seen yet is the increased efficiency translating into increased visit volumes and...
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Product
We see increased physician happiness with DAX Copilot. We have tried to measure objective financial...
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Loyalty, Product
More integration with our EHR would really be helpful. I have a note now that accurately lists the...
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Value
DAX Copilot really helps us remember what happened so that we don't have to worry about that. That...
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Loyalty
We are looking at some competitor options. I can safely say that AI scribing is part of the...
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Product, Value
An outcome we see using DAX Copilot is decreased cognitive friction. When I'm busy and running from...
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Product, Value
DAX Copilot has a moderate impact on documentation time. We have measured that almost half of our...
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Loyalty
We are adding many new users of DAX Copilot every month. I think our adoption will be significantly...
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Culture, Relationship
The vendor has overpromised at times on things like the speed of their development and when certain...
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Product
I want to see DAX Copilot take better advantage of the information that is already in the EMR, like...
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Product
We love that DAX Copilot takes the burden of documenting notes away from physicians and moves it to...
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Value
The only caveat with DAX Copilot is its financial questions. Other solutions are cheaper and are in...
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Product
The DAX Full Service module from Nuance was challenging for a lot of providers, so we definitely did...
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Relationship, Operations
For a successful implementation of DAX Copilot, the customer definitely needs a physician champion...
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Relationship, Operations
Nuance is very communicative and responsive. When we were utilizing our first go-round, before the...
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Value
DAX Copilot has provided us with the software capability to use ambient intelligence and artificial...
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Loyalty
I chose Nuance because at the time, I was not aware of any other company that was actually doing the...
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Loyalty, Relationship
There are a lot of opportunities for Nuance regarding continued technological advances that will...
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Product
DAX Copilot is cool. The doctor pulls up an app on their phone, sets the phone down, and talks with...
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Loyalty, Relationship
No vendor keeps all their promises. DAX Copilot is a brand-new product, so Nuance gave us a road map...
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Loyalty, Product
Our physicians are excited. DAX Copilot is the first solution in a long time that we are fully...
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Loyalty, Value
Just like with any other tool, DAX Copilot is not for 100% of physicians. Not everybody is going to...
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Product
DAX Copilot is an ambient speech tool, so it translates things and tries to predict each next word....
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Loyalty, Relationship
We chose DAX Copilot for three key reasons that made us feel like we were heading in the right...
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Loyalty, Product
DAX Copilot is really easy to use. It is very good. Nuance has a vision and road map of things that...
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Culture, Relationship
Nuance has been very good about being flexible with us in some ways. We had some miscommunication...
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Relationship
In terms of what promises are pending, we haven't hit the points in the timeline where I expected or...
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Loyalty
Unless there is a reason not to, DAX Copilot will be part of our long-term plans, and we will keep...
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Loyalty, Product, Value
We have very little data right now to bear out any conclusions about the takeaway regarding outcomes...
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Culture
The vendor gave us additional licenses for a time so that we could just expand without worrying...
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Product
Template functionality doesn't exist in DAX Copilot. For a well visit, we have a specific,...
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Product, Value
People are happier with spending less time in the EHR and spending more time focused on their...
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Product
With DAX Copilot, there isn’t template functionality where I can say that for X visit type, I need...
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Operations
I think we have taught Nuance more about training than they have taught us on training. They came to...
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Product
Our workflow is improved with using DAX Copilot. We are able to use DAX Copilot in all of our...
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Product, Value
There have not been add-on costs. For instance, we are piloting encounters in a different language...
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Relationship
Because there is not Android support with DAX Copilot, there are a bunch of folks who are upset and...
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Value
Cost is the big issue. I have no concerns with the tool itself or the benefits that we are seeing,...
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Loyalty, Operations
I don't think that Nuance has a great rollout plan or a support model. The model they had was a...
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Product
Whether DAX Copilot decreases documentation time is going to depend on the provider. One area where...
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Relationship, Product, Value
The people who are really involved in DAX Copilot say that it helps with burnout. They say it makes...
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Loyalty
We are rolling out DAX Copilot. We will finish one area’s primary care and a handful of varied...
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Loyalty, Relationship
Nuance has gone through some type of recent reorganization and has merged more intimately into...
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Loyalty, Value
Going with Nuance really was a matter of staying with our three major platforms and having an...
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Operations, Product
DAX Copilot is integrated with our other applications, so it is built within the mobile application...
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Loyalty, Relationship
Nuance is trying to continue to improve, and they have to do that if they want to keep up in the...
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Product
DAX Copilot is a fine product, but there are still some opportunities that Nuance could take to...
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Loyalty
The things that most of us are looking forward to with AI in healthcare are better understanding the...
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Operations, Value
One of the big outcomes of using DAX Copilot is provider satisfaction. Our providers really love the...
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Loyalty, Product
DAX Copilot is a new product, and it is still learning. But it is AI, and as it learns more about...
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Product
DAX Copilot's ease of use is pretty good, but it isn't perfect. The accuracy is phenomenal. The...
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Value
Nuance gives us great service, but Nuance wouldn't give us any good pricing initially. They were...
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Loyalty, Product
The people who love ambient speech love it. But they aren’t seeing more patients or having a higher...
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Loyalty, Product
The providers who are using DAX Copilot love it. It is easy to use, but it is a lot for a physician...
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Product
DAX Copilot is still maturing as a technology. For example, it becomes a little difficult for the...
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Operations
Nuance doesn't take accountability for implementations. They want users to install the system and...
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Product
DAX Copilot is easy to use. It is pretty simple to start the system, and DAX Copilot integrates with...
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Relationship
Nuance has a problem because they are still run separately from Microsoft, but they still have to...
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Loyalty
We picked Nuance's system because Microsoft is one of our strategic partners. We are starting to...
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Product, Value
When it comes to the physicians who have been able to fit DAX Copilot into their workflows, we have...
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Loyalty, Product
What I would like to see with DAX Copilot is integration with our EMR. My understanding is that DAX...
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Product
One nice thing about DAX Copilot is Nuance has gotten themselves into Haiku, which is nice because...
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Loyalty
We were already working with Nuance on their classic model, so we pivoted and moved to their DAX...
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Product
The accuracy of DAX Copilot has been really good. We don't get too many complaints about it totally...
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Loyalty
We are considering moving away from DAX Copilot because other solutions are cheaper. That is a huge...
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Operations
I don't think Nuance misstepped during the implementation of DAX Copilot at all. They got us the...
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Operations
With DAX Copilot, we almost don’t need any training. We basically turn it on, and it pretty much...
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Loyalty, Product
DAX Copilot is very good, but it is not perfect. There is editing that needs to happen. In an ideal...
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Product
DAX Copilot does decrease documentation time a little. The difference is not like tenfold or...
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Value
DAX Copilot is so expensive. The solution is pretty awesome in some instances, but it is not cheap....
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Value
Nuance doesn’t avoid charging for every little thing. For instance, they are coming out with a new...
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Loyalty, Product
Nuance's system is really integrated with our EMR. Nuance is doing a great job. An outcome I have...
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Product
Some providers like their scribes better than the AI. But on the other hand, they like the AI better...
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Relationship, Operations
When it comes to training, Nuance is really high class. The resources they throw at DAX Copilot are...
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Loyalty, Product
The difference that DAX Copilot makes is going to be different for different providers because even...
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Product
The RVU thing is new for us in terms of not being as focused on just the number of patients but...
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Product
DAX Copilot is super easy to use. We use objective signal data out of our EHR to identify physicians...
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Loyalty, Product
If we want to get specific with the notes, DAX Copilot is good with the history of present illness...
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Relationship
We have regularly scheduled calls with our Nuance team. They stay on top of things and don't wait...
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Operations, Product
DAX Copilot is more consistent than the scribe version. DAX Copilot is a plug-and-play system, and...
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Value
The cost of DAX Copilot has gone down compared to what it was. A lot of organizations are saying...
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Product, Value
One of the biggest things I would advise to others implementing DAX Copilot is not to look for an...
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Loyalty
We had a long-standing relationship with Nuance before they were even acquired by Microsoft. We have...
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Operations
Provider onboarding is important, and so is picking providers who are going to be the most willing...
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Loyalty, Product
I think the technology is phenomenal. It is very slick. It has great foundational technology that...
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Loyalty, Product
One area for improvement is in pediatrics. Sometimes DAX Copilot has a hard time distinguishing...
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Product
I think we had loftier expectations for DAX Copilot than maybe what was achievable at the current...
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Loyalty, Product
When people think AI is going to solve all problems and do everything right out of the gate, their...
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Product, Value
DAX Copilot is for our providers to use ambient listening technology so that they can pay attention...
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Loyalty, Product
Integration is where DAX Copilot is fragmented; there are still whole things that it works on. The...
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Product
DAX Copilot’s documentation accuracy has gotten a lot better, and that depends a little on what part...
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Loyalty, Product, Value
Across our organization, unquestionably, the decreased cognitive burden with DAX Copilot has been...
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Relationship, Value
We have had a close, reciprocal relationship with Nuance. Microsoft has been great; we don’t have...
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Loyalty
DAX Copilot is part of our plans; we can't get rid of it. It will be transformative. It will add...
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Loyalty
The vendor’s long-term experience in healthcare was what set them apart. The reputation of Microsoft...
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Operations
Our first-month experience with Nuance was a very different experience than the first DAX Copilot...
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Product
Because of the formatting issues in DAX Copilot, people are not trusting the system just yet. For...
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Product
Everyone likes the Nuance integration with our EHR. It makes DAX Copilot easy to use. The turnaround...
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Product, Value
The biggest impact we have seen from using DAX Copilot is increased engagement with the patients.
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Value
The DAX Copilot system has improved greatly with several more tools, and our cost has not gone up....
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Value
Nuance could improve the cost, although for what we get and for what the return is, the ROI is...
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Product
Everybody at our facility has a license and the ability to use DAX Copilot. Most people use the...
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Product, Value
We did a study on burnout that showed that using DAX Copilot the majority of the time reduced...
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Product
DAX Copilot allows me to have a much more meaningful interaction with the patient. I can sit with...
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Loyalty
One of the reasons we love DAX Copilot is that it is part of the Microsoft AI platform. The tool...
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Product
DAX Copilot unobtrusively listens to the conversations between patients, doctors, and family members...
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Loyalty, Product
The vendor's key strengths are their market-leading technology and infrastructure, their extremely...
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Loyalty
We selected Nuance because we have a historical partnership and tight working relationship with...
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Operations
For others who are implementing DAX Copilot, my advice is to start with primary care and roll things...
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Relationship
One opportunity for improvement for the vendor is around the danger of contractual complexity,...
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Value
DAX Copilot is less than half the cost of the full-service option. We had immediate savings by...
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Product
With DAX Copilot, we have a large number of providers already live, and that is in just a short span...
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Product
As far as documentation accuracy goes and in terms of where the state-of-the-art stuff is now, DAX...
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Product, Value
With DAX Copilot, we have seen a huge improvement in same-day closures because with the full-service...
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Loyalty
We chose DAX Copilot because it directly integrated with our EHR easily. The other options did not....
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Relationship
Nuance keeps saying they will deliver new technology that meets our needs. If it comes out very soon...
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Relationship, Operations
We tested DAX Copilot initially to make sure it was working. We then were able to release DAX...
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Relationship
Nuance’s proactive service is pretty good. But there have been a couple of things they could have...
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Product
I talked to someone about DAX Copilot, and they were in a pilot for DAX Copilot before us. We have...
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Relationship
Nuance continues to work with us. I had some pushback on stuff like pricing, and they continued to...
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Product
We have found DAX Copilot to be very intentional. I would tell someone to resist the temptation to...
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Loyalty, Product
We did some qualitative interviews after we went with DAX Copilot, and one of the things that we saw...
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Relationship
I do have one provider who doesn't feel DAX Copilot meets all of their needs. They don't like DAX...
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Loyalty, Operations
Even though everybody hasn't had the training, many people have jumped in and tried DAX Copilot even...
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Operations
Initially, the answers in DAX Copilot were pretty simplistic. From the standpoint of assessment and...
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Product, Value
I had a physician who could not get their charts closed; they would get to the end of the month and...
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Culture, Relationship, Value
We have had to have Nuance come out a couple of times because we did the pilot and have now done a...
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Product
The product’s strength is being integrated with Dragon Medical One and everything that our people...
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Product
With DAX Copilot, because of the way that most physicians or advanced practical providers talk about...
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Operations, Product
I had several physicians email me after the first day of using the product; they couldn’t believe...
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Relationship
Nuance isn’t as nimble as smaller companies because Nuance is a behemoth. To get something done,...
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Product, Value
DAX Copilot uses ambient and generative AI to capture information about a patient from the dialogue...
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Product
DAX Copilot is a good product, but it definitely has some opportunities. I want it to require less...
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Product
An integration with our EHR would be able to pull some information from the record, so for example,...
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Loyalty
We selected DAX Copilot because it is owned by Microsoft. What sets them apart is that they have a...
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Relationship
Nuance is a mature, strong company with deep research and development in voice-to-text technology....
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Loyalty, Relationship, Product
DAX Copilot builds on the strength of Dragon Medical One, and Nuance is serious about development. I...
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Loyalty, Product, Value
We did see decreased physician burnout with DAX Copilot. Physicians are happy with the system. I...
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Operations
Nuance has been great with the implementation. They have done all the training. We used in-app...
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Loyalty
The decision to select DAX Copilot really came down to our comfort level with Microsoft in the sense...
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Loyalty, Product
DAX Copilot is Incredibly easy to learn and has a high impact in the sense that sometimes we do a...
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Relationship, Operations
Customers who are implementing this solution should have a follow-up with providers to ensure that...
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Relationship, Operations
The vendor's key strength is their project management team. They keep us on the deadlines, and there...
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Product
With DAX Copilot, there is a little technology involved. Some end users have trouble with the...
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