Nuance CAPD Commentary
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

I can call and email the people that I work with. My contacts are wonderful. They don't put me off;...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We use Nuance for several things, and we get bundles and discounts. They try not to charge us for...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Some of the trainers Nuance has are not trained. I know more than they do. When Nuance comes to my...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are a few things I wish that Dragon Medical Advisor could integrate a bit more with, but...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes when we call the vendor's support line, we get people who don't really know how to help...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I think Nuance is always looking for ways to improve. They are always coming out with new things....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I don't know whether Dragon Medical Advisor is part of our long-term plans because it is only...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

Nuance does not avoid charging for everything; that is why we don't utilize Dragon Medical Advisor....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We went live with another vendor's system, and Nuance didn't put in the piece that needed to be...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have not heard anything about Dragon Medical Advisor training. Nuance doesn't communicate at all...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Whenever Dragon Medical Advisor is working, it is very helpful in helping the clinicians include the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Of course, I like Nuance Surgical CAPD, but other people who are still getting used to everything...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Everything works, but nobody is talking to me about the product. I never ask for support, and people...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product is easy to use because a surgeon created it and there is a lot less BS in it than there...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I do operation notes, and I paste them into the EMR charts. I have to fill out my old patient's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The outcome I want is a good operation note and to sort of know how much the RVUs are. I don't get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

When I am building an operation note, it should be easier to get a diagnosis code. I want the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The tool is intuitive. It gives us choices at the point of care. That is the difference in dictating...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Some of my recommendations for improvements Nuance could make would be for them to continue to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Nuance is very receptive. Uniformly, they listen. Nuance has been bought out by Microsoft, so we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Nuance’s support is less than optimal. We had a pretty good experience with Nuance during the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Not a lot of Nuance’s promises on what they are delivering are necessarily backed in functionality....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

I would tell others looking at Dragon Medical Advisor that they need to be on top of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I like the ease of use in Dragon Medical Advisor, and there is potential for improving the process,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Dragon Medical Advisor is just one more thing. It might be nice if it were more integrated with the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would tell friends or peers what the system is good for. It doesn’t solve all woes. There are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have never gotten physician buy-in for Dragon Medical Advisor. It is underutilized. Physicians...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The Nuance implementation team was good and committed. I don’t think Nuance told untruths about what...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is not an issue with Dragon Medical Advisor as far as integration goals go. It integrates with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see more on-site training. Nuance was here a while ago at our urging. Nuance needs...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Nuance is advanced. They are pretty good at driving tangible outcomes. They always look at making...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Nuance is very quick to respond to issues with customer service. We receive a couple of emails to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Nuance has helped us with the processes of transferring and licensing. The processes were very...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't know whether it is the case for everyone, but we work very closely with Nuance. Nuance wants...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Most doctors now are familiar with Dragon Medical Advisor, and they have used it at other...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF