Nuance CAPD
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Boyd Stewart
Vice President of Prayer/Provider Collaborati
KLAS Vice President of Prayer/Provider Collaborati - Boyd Stewart
 
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User Commentary

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Physician

Our account manager is good and reaches out to me. I don't ever need anything, and that is good. The...

Jun 2022
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Physician

The training was good initially. Now that I have been using the system for some time, I can't say...

Jun 2022
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Physician

I use a lot of the reports from Nuance Surgical CAPD. I really like how well the reports come out;...

Jun 2022
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Physician

There is a part of Nuance Surgical CAPD that I really like to look at for recommendations for...

Jun 2022
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Physician

I credit Nuance Surgical CAPD with improving my productivity and the quality of my work. I base the...

Jun 2022
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Physician

I have used Nuance Surgical CAPD for several years. I was referred to the system by another...

Jun 2022
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Physician

I laugh when I am asked whether the vendor delivers new technology that meets my needs. Yes, the...

Jun 2022
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Director

Nuance's ongoing training is left to their customers. After their go-live, we had to take control of...

Mar 2022
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Physician

It takes at least four clicks for me to print a report in the system. I wish that I could hit print...

Mar 2022
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Physician

The solution is very organized and process driven. It creates a legible document very quickly. I...

Mar 2022
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Physician

I use the solution for documentation after every procedure. It is easy to use, and it is a great...

Mar 2022
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CMIO

I am a fan of Nuance. They are best in KLAS for voice recognition software and natural language...

Dec 2021
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CMIO

I want Nuance to continue to pursue the AI aspect of natural language processing or ambient...

Dec 2021
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CMIO

Nuance is rapidly progressing with their AI.

Dec 2021
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CMIO

We did use the system. We piloted it. We are getting more and more of our hospitalists up on it. I...

Dec 2021
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Manager

Dragon Medical Advisor works within our workflow, and that is great because we don’t need to do...

Dec 2021
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Manager

There have been some glitches in terms of sharing reports that could help physicians improve where...

Dec 2021
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Analyst/Coordinator

As a whole, the Dragon tool is highly valued. Dragon Medical Advisor, a built-in component of the...

Dec 2021
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Analyst/Coordinator

It is important to recruit a champion who sees the value of the product early on to help roll out...

Dec 2021
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Analyst/Coordinator

The fact that the product fixes our note in real time is helping us make appropriate documentation...

Dec 2021
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Analyst/Coordinator

Dragon Medical Advisor is very easy to use. If a user is already experienced, it is not hard to...

Dec 2021
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Analyst/Coordinator

The support people from Nuance are absolutely amazing. They all have been right there holding our...

Dec 2021
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Analyst/Coordinator

Dragon Medical Advisor in theory is really great. It doesn’t perform fully to our standards just...

Dec 2021
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Analyst/Coordinator

Dragon Medical Advisor helps physicians have complete documentation. A lot of times, physicians will...

Dec 2021
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Analyst/Coordinator

We think Dragon Medical Advisor has a better use case for new physicians or medical students for...

Dec 2021
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Manager

Nuance’s staff is very responsive, and the product is adapted so that our staff changes for...

Dec 2021
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Manager

One problem with the product is a glitch in some inboxes that show reports that need to be signed,...

Dec 2021
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Director

The system works as expected. It is a software as a service that is hosted in the cloud. Some of our...

Dec 2021
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Director

I don't expect to hear a lot from our account manager, but they are good and responsive when we ever...

Dec 2021
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Director

We don't measure ROI because the cost is nominal enough. That keeps the system off the radar in...

Dec 2021
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Analyst/Coordinator

The innovation channel has a lot of glitches. We have been a little frustrated because we have...

Dec 2021
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Analyst/Coordinator

The providers who use the system like it very much. The billing staff members like it very much...

Dec 2021
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Analyst/Coordinator

We can set up templates without the help of Nuance. We encourage the provider to do that themselves...

Dec 2021
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Analyst/Coordinator

The physicians are pretty pleased with the system. They can build the templates themselves, and the...

Dec 2021
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Analyst/Coordinator

The implementation was completely different than anything our facility had ever done. Getting a...

Dec 2021
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Analyst/Coordinator

Several of our specialty surgeons love the system and use it all the time. When new people come in,...

Dec 2021
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Analyst/Coordinator

I have had some requests from the providers for ways to improve the product. They would like for it...

Dec 2021
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Analyst/Coordinator

I really like the fact that Nuance's system gives us three different ways to access Nuance Surgical...

Dec 2021
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Manager

There are many different features in the software world. Having so many features can make it...

Dec 2021
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Manager

Nuance Surgical CAPD is a unique product that improves our ability to document things and know what...

Dec 2021
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Manager

I like data and getting feedback based on my use of things. Nuance Surgical CAPD is involved in what...

Dec 2021
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Analyst/Coordinator

From the go-live process all the way through the post-conversion support, I have always been pleased...

Dec 2021
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Analyst/Coordinator

The product is mostly low maintenance. There are normally two different categories that I always...

Dec 2021
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VP/Other Executive

Nuance's people were physically on-site to help us during our go-live. That was better than having...

Nov 2021
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VP/Other Executive

There are some things integrated into the system that the vendor still needs to work on. It would be...

Nov 2021
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VP/Other Executive

The system isn't quite as easy to use as we thought that it would be. Its functions could be better....

Nov 2021
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VP/Other Executive

I have never had any trouble with the vendor's support. Nuance has an electronic support option...

Nov 2021
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VP/Other Executive

Nuance Surgical CAPD allows our physicians to do coding without having to memorize codes. We now get...

Nov 2021
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Manager

The adoption of the system has not been as robust as we would like. Part of that is due to COVID-19,...

Oct 2021
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Manager

To my understanding, we didn’t look at any other vendor systems. Getting Dragon Medical Advisor was...

Oct 2021
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Manager

We have been in the pilot stage of the product for a while due to COVID-19. We haven’t been able to...

Oct 2021
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Manager

When we rolled the system out, Nuance was boots on the ground for a few weeks. Nuance was very...

Oct 2021
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Manager

One of the challenges with the system is we need more specificity on diagnosis codes. We would like...

Oct 2021
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Manager

Nuance does a good job of following up on things. Everyone wants to call and have their problem...

Oct 2021
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Manager

Nuance sends out emails and alerts if there is any downtime or problems. We get blanket emails that...

Oct 2021
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Physician

I use the system every day. It has really been a game changer for me and for a lot of our providers....

Sep 2021
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Physician

The main reason that I chose the system was that I wanted to help increase some of the workaround...

Sep 2021
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Physician

The one downside to the solution is that the vendor could have done a bit of a better job with their...

Sep 2021
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Physician

Some other vendors are coming out with systems that have voice recognition. There is still some work...

Sep 2021
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Physician

The vendor's support people are very good at troubleshooting and solving problems.

Sep 2021
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Nurse

The more that doctors create templates in Nuance Surgical CAPD, the more that doctors use the...

Jul 2021
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Nurse

The biggest complaint I hear about Nuance Surgical CAPD is the verbiage of the ICD-10 or procedure...

Jul 2021
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Nurse

When everything is running perfectly, I would give Nuance Surgical CAPD an almost perfect score....

Jul 2021
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Nurse

Anytime I need to get ahold of Nuance, they are Johnny on the spot. My contacts from Nuance are great....

Jul 2021
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Nurse

Looking at the people who really like and use Nuance Surgical CAPD, we get 100% of our money's worth....

Jul 2021
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Nurse

Nuance Surgical CAPD is hit or miss. If we build any kind of macro, that takes time, and we have to...

Jul 2021
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