Nuance CAPD Comments

 

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Current Time Inside Cache Tag Helper: 12/1/2020 11:31:16 PM and Model.EvProductId = 222920

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User Commentary

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Manager

Functionality and Upgrades

One of the first Dragon Medical Advisor components that we have implemented specifies where...

Nov 2020
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Manager

Functionality and Upgrades

We have configured all of the computers so when the physicians sign in to the device, they don’t...

Nov 2020
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Manager

Other Observations & Comments

We started out with specificity. The system would take a diagnosis that was documented, and if it...

Nov 2020
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Director

Implementation and Training

We are self-sufficient with the product now, but when a new physician comes on, Nuance or the folks...

Nov 2020
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Director

Relationship

Nuance just started up an advisory board. The only thing the vendor could really improve is the...

Nov 2020
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Director

Functionality and Upgrades

The system is darn good. The greatest thing about it is that all the coding is built into the system...

Nov 2020
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CMIO

Technology

Nuance has been good to work with in terms of making enhancements on the fly, but in terms of...

Oct 2020
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CMIO

Functionality and Upgrades

There was a fairly significant amount of configuration we had to do to get Nuance’s product running,...

Oct 2020
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CMIO

Service and Support

Nuance has done a great job supporting us through COVID-19. As soon as we ask a question, they get...

Oct 2020
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CMIO

Lessons Learned

If I were talking to another organization about Nuance’s product, I would tell that organization to...

Oct 2020
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CMIO

Other Observations & Comments

Nuance is far ahead on the inpatient side of coding and capturing CDI-type queries. The system went...

Oct 2020
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CMIO

Other Observations & Comments

Nuance eventually keeps all their promises. They had a little bit of trouble at the beginning.

Oct 2020
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Director

Functionality and Upgrades

Nuance is working. Our doctors use it, and I haven’t heard any negative feedback. I haven’t had to...

Aug 2020
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Director

Implementation and Training

I think the biggest lift for us during the implementation was just trying to load doctors' templates...

Aug 2020
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Director

Functionality and Upgrades

We have providers who use a lot of templates, so they like how easy it is to use the system. They...

Aug 2020
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Physician

Functionality and Upgrades

Surgical CAPD streamlines our documentation and makes me much more efficient. The system is reducing...

Jul 2020
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Physician

ROI / Cost (care and feeding)

Surgical CAPD is absolutely part of our long-term plans. Nuance's products are viable to me.

Jul 2020
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Physician

Implementation and Training

The up-front training could have been a little bit better. I wanted the training to really endorse...

Jul 2020
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Physician

Interfacing and Integration

The system does well in supporting our integration goals. The system is critical, and I cannot do...

Jul 2020
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Physician

Service and Support

Nuance does very well with their ongoing support. They provide very good quality. Nuance is very...

Jul 2020
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Physician

Functionality and Upgrades

The system is good. It isn't necessarily something that I absolutely have to have, but the system is...

Jul 2020
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Physician

Service and Support

Nuance has always been supportive. They have provided support usually by phone or web. The support...

Jul 2020
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Physician

Service and Support

If I have a problem or need something, I just call my account representative. Whenever one person...

Jul 2020
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Physician

Functionality and Upgrades

The vendor has made some adjustments to the way they do coding, and now I can’t get the CPT code to...

Jul 2020
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Physician

Functionality and Upgrades

I will put in a specific code for a central line in an adult, but the system will give me a...

Jul 2020
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Physician

Relationship

The vendor doesn’t call me to ask how I am doing. If they did, then I would be able to tell them...

Jul 2020
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Physician

Functionality and Upgrades

One condition of my hiring is that I get to use my operative note program. If a company wants me to...

Jul 2020
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Physician

Functionality and Upgrades

My colleague recommended the product to us and said that it would help us code and do operative...

Jul 2020
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Physician

Functionality and Upgrades

I like the solution. It is intuitive and user friendly. I have never had to change my password. I...

Jul 2020
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CMIO

Functionality and Upgrades

I don't know that Nuance CAPD is used for integration and interoperability. If something could make...

Jul 2020
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CMIO

Service and Support

I would like to see Nuance help us prioritize multiple projects. If someone asked for a...

Jul 2020
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Physician

Implementation and Training

The initial training was very good. I can't recall any recent training or update that we have had to...

Jul 2020
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Physician

Functionality and Upgrades

The product does a very good job and works as promoted. Once we learned how to use the product, it...

Jul 2020
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Physician

Functionality and Upgrades

Nuance doesn't really play into supporting our integration goals. I haven't seen new functionality...

Jul 2020
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Physician

Service and Support

The ongoing support for Nuance is very good. There are liaisons at our facility. Anytime I have...

Jul 2020
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Physician

Service and Support

The vendor hasn't reached out to me directly to say what they are going to do for us. Most contact...

Jul 2020
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Physician

ROI / Cost (care and feeding)

In terms of receiving our money's worth, we have decreased our staff members and increased the speed...

Jul 2020
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Director

Functionality and Upgrades

Nuance CAPD requires training and reminding. It isn't in our face, and that is one of my biggest...

Jul 2020
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Director

Other Observations & Comments

We started with a few suggestions and tracked some data on that based on the coding query rate. Our...

Jul 2020
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Director

Functionality and Upgrades

Some of the suggestions make the usability difficult. The suggestions need to be vetted more...

Jul 2020
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Director

Functionality and Upgrades

I was hopeful that Nuance CAPD would at least help with the documentation for the ICD-10 compliance...

Jul 2020
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Director

ROI / Cost (care and feeding)

A lot of our providers were resistant to using Nuance CAPD, and they were still typing, which is...

Jul 2020
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Director

ROI / Cost (care and feeding)

On the data analytics part, we are doing a lot, but I haven't seen any improvements in our billing...

Jul 2020
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Director

Functionality and Upgrades

In order for the product to meet my needs, it has to be easier to use. It must be clinically...

Jul 2020
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Director

Implementation and Training

When Nuance came on-site, they worked one-on-one with people. The implementation was good. We have...

Jul 2020
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Director

Functionality and Upgrades

Nuance is working on a lot of products. I am not at the level where I get to see all of them. I have...

Jul 2020
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Manager

Service and Support

We really like Nuance CAPD. Nuance's team is always accessible and really committed to our success....

Jun 2020
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Manager

Service and Support

Our acute care EMR is not always interface friendly with other products. Nuance works closely with...

Jun 2020
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CIO

Other Observations & Comments

I don't ever hear from Nuance executives, but that is probably because we purchased the system...

Dec 2019
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CIO

Functionality and Upgrades

Dragon Medical Advisor is okay. There are issues now, even with physicians whose native language is...

Dec 2019
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