Nuance CAPD
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
I am a fan of Nuance. They are best in KLAS for voice recognition software and natural language...
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I want Nuance to continue to pursue the AI aspect of natural language processing or ambient...
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Nuance is rapidly progressing with their AI.
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We did use the system. We piloted it. We are getting more and more of our hospitalists up on it. I...
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Dragon Medical Advisor works within our workflow, and that is great because we don’t need to do...
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There have been some glitches in terms of sharing reports that could help physicians improve where...
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As a whole, the Dragon tool is highly valued. Dragon Medical Advisor, a built-in component of the...
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It is important to recruit a champion who sees the value of the product early on to help roll out...
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The fact that the product fixes our note in real time is helping us make appropriate documentation...
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Dragon Medical Advisor is very easy to use. If a user is already experienced, it is not hard to...
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The support people from Nuance are absolutely amazing. They all have been right there holding our...
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Dragon Medical Advisor in theory is really great. It doesn’t perform fully to our standards just...
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Dragon Medical Advisor helps physicians have complete documentation. A lot of times, physicians will...
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We think Dragon Medical Advisor has a better use case for new physicians or medical students for...
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Nuance’s staff is very responsive, and the product is adapted so that our staff changes for...
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One problem with the product is a glitch in some inboxes that show reports that need to be signed,...
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The system works as expected. It is a software as a service that is hosted in the cloud. Some of our...
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I don't expect to hear a lot from our account manager, but they are good and responsive when we ever...
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We don't measure ROI because the cost is nominal enough. That keeps the system off the radar in...
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The innovation channel has a lot of glitches. We have been a little frustrated because we have...
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The providers who use the system like it very much. The billing staff members like it very much...
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We can set up templates without the help of Nuance. We encourage the provider to do that themselves...
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The physicians are pretty pleased with the system. They can build the templates themselves, and the...
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The implementation was completely different than anything our facility had ever done. Getting a...
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Several of our specialty surgeons love the system and use it all the time. When new people come in,...
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I have had some requests from the providers for ways to improve the product. They would like for it...
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I really like the fact that Nuance's system gives us three different ways to access Nuance Surgical...
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There are many different features in the software world. Having so many features can make it...
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Nuance Surgical CAPD is a unique product that improves our ability to document things and know what...
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I like data and getting feedback based on my use of things. Nuance Surgical CAPD is involved in what...
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From the go-live process all the way through the post-conversion support, I have always been pleased...
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The product is mostly low maintenance. There are normally two different categories that I always...
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Nuance's people were physically on-site to help us during our go-live. That was better than having...
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There are some things integrated into the system that the vendor still needs to work on. It would be...
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The system isn't quite as easy to use as we thought that it would be. Its functions could be better....
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I have never had any trouble with the vendor's support. Nuance has an electronic support option...
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Nuance Surgical CAPD allows our physicians to do coding without having to memorize codes. We now get...
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The adoption of the system has not been as robust as we would like. Part of that is due to COVID-19,...
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To my understanding, we didn’t look at any other vendor systems. Getting Dragon Medical Advisor was...
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We have been in the pilot stage of the product for a while due to COVID-19. We haven’t been able to...
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When we rolled the system out, Nuance was boots on the ground for a few weeks. Nuance was very...
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One of the challenges with the system is we need more specificity on diagnosis codes. We would like...
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Nuance does a good job of following up on things. Everyone wants to call and have their problem...
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Nuance sends out emails and alerts if there is any downtime or problems. We get blanket emails that...
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I use the system every day. It has really been a game changer for me and for a lot of our providers....
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The main reason that I chose the system was that I wanted to help increase some of the workaround...
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The one downside to the solution is that the vendor could have done a bit of a better job with their...
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Some other vendors are coming out with systems that have voice recognition. There is still some work...
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The vendor's support people are very good at troubleshooting and solving problems.
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The more that doctors create templates in Nuance Surgical CAPD, the more that doctors use the...
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The biggest complaint I hear about Nuance Surgical CAPD is the verbiage of the ICD-10 or procedure...
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When everything is running perfectly, I would give Nuance Surgical CAPD an almost perfect score....
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Anytime I need to get ahold of Nuance, they are Johnny on the spot. My contacts from Nuance are great....
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Looking at the people who really like and use Nuance Surgical CAPD, we get 100% of our money's worth....
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Nuance Surgical CAPD is hit or miss. If we build any kind of macro, that takes time, and we have to...
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There has been good adoption of Nuance CAPD by the physicians. Physicians are always going to be...
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Any artificial intelligence tool is only as good as a vendor makes it. From the beginning, we have...
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With whatever AI tool we implement, each facility has to teach it because every facility does things...
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