Commentary Summary
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User Commentary
Functionality and Upgrades
Things have been going well. I have found that as my use has increased over the last while, Nuance’s...
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Functionality and Upgrades
Nuance tried to make some changes so we could edit and change our templates for different...
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Functionality and Upgrades
Dragon Medical Advisor provides high-quality voice recognition, and I rarely need to proofread the...
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Functionality and Upgrades
Nuance Surgical CAPD is the only computerized record-keeping thing that I look forward to using....
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Functionality and Upgrades
We are unable to follow up on feedback as it is sent through the application.
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Service and Support
Nuance is just awesome to work with. They provided great support during the implementation. They...
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Relationship
Nuance is really good at receiving feedback and working on the things that we ask them to. That is...
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Relationship
The vendor has been very collaborative, and that is good. Nuance has a lot of interest in working...
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Interfacing and Integration
Dragon Medical Advisor is not a standalone solution. There are opportunities to make the product...
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Service and Support
Nuance is a good company. They have a very responsive team that works with us to overcome hurdles. I...
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Other Observations & Comments
Sometimes there is a bit of trouble when a patient is scheduled in our EMR and that information...
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Implementation and Training
Nuance has implemented a new program, and it is really good. They do quarterly trainings and updates...
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Functionality and Upgrades
Our institution is very satisfied overall. There are a couple of things that I will be talking to...
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Other Observations & Comments
There is nothing like Nuance Surgical CAPD out in the market. The product is a decision support tool...
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Functionality and Upgrades
There are 100 things that I would like to see Nuance improve. Surgeons need a lot more help with...
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Functionality and Upgrades
Dragon Medical Advisor is a great tool in concept. The engine has had difficulty with nuances in our...
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Lessons Learned
The product works as described but is complicated to set up if a site uses multiple note templates....
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Implementation and Training
The vendor's rollout team was great, but our project management leader was ready to move on when...
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Functionality and Upgrades
I like the team we work with from the vendor. I like some of the tools for our coding team. We are...
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Functionality and Upgrades
For the tool itself, we get some upgrades and additional functionalities. Unfortunately, our IT...
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Functionality and Upgrades
The tool is easy to use from the provider side, and there are not a lot of steps to it. Dragon...
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Functionality and Upgrades
Overall, Dragon Medical Advisor causes the least amount of trouble possible and works as it should....
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Service and Support
The product is good, and the vendor's support is even better. On rare occasions when we have issues,...
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Other Observations & Comments
I have never been offered training. I am the mediator between the providers and Nuance, so if there...
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Functionality and Upgrades
Dragon Medical Advisor is a good product, and it responds quickly. There is value in the product,...
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Service and Support
The support I have received from Nuance has been really good.
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ROI / Cost
When we initially got Dragon Medical Advisor, we were told that the product was for all specialties....
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Relationship
We had a few bumps along the way with our implementation, but it was good, and Nuance is amazing....
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Relationship
The Nuance solution has new technology that is great for our doctors. They get their OP reports and...
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Technology
Nuance is amazing. They take care of our OP reports for our doctors and send them right back into...
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Service and Support
Nuance has great customer support. They are very thorough and will always follow up with us to make...
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Functionality and Upgrades
Dragon Medical Advisor is somewhat limited in its scope. Dragon Medical Advisor gives medical...
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Service and Support
The vendor was aware of an upgrade that would cause us issues, but we weren’t alerted. A piece of...
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Functionality and Upgrades
The Nuance system’s ease of use for the physicians allows for improved and timely documentation.
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Technology
There are opportunities for improvement in the management of the Nuance system. There are a few...
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Service and Support
The system is well received by the physicians, and it is easy to learn and use. The vendor also...
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Functionality and Upgrades
I would like to see the alerts number and alerts results match without having to contact the...
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Functionality and Upgrades
I love the timeliness of the process of moving reports through the interface. Once a report is...
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Service and Support
Our account manager is good and reaches out to me. I don't ever need anything, and that is good. The...
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Implementation and Training
The training was good initially. Now that I have been using the system for some time, I can't say...
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Functionality and Upgrades
I use a lot of the reports from Nuance Surgical CAPD. I really like how well the reports come out;...
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Functionality and Upgrades
There is a part of Nuance Surgical CAPD that I really like to look at for recommendations for...
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ROI / Cost
I credit Nuance Surgical CAPD with improving my productivity and the quality of my work. I base the...
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Functionality and Upgrades
I have used Nuance Surgical CAPD for several years. I was referred to the system by another...
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Technology
I laugh when I am asked whether the vendor delivers new technology that meets my needs. Yes, the...
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Implementation and Training
Nuance's ongoing training is left to their customers. After their go-live, we had to take control of...
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Functionality and Upgrades
It takes at least four clicks for me to print a report in the system. I wish that I could hit print...
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Functionality and Upgrades
The solution is very organized and process driven. It creates a legible document very quickly. I...
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Functionality and Upgrades
I use the solution for documentation after every procedure. It is easy to use, and it is a great...
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