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Nuance CAPD
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Physician

Functionality and Upgrades

Things have been going well. I have found that as my use has increased over the last while, Nuance’s...

Jan 2023
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Physician

Functionality and Upgrades

Nuance tried to make some changes so we could edit and change our templates for different...

Jan 2023
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Physician

Functionality and Upgrades

Dragon Medical Advisor provides high-quality voice recognition, and I rarely need to proofread the...

Jan 2023
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Physician

Functionality and Upgrades

Nuance Surgical CAPD is the only computerized record-keeping thing that I look forward to using....

Dec 2022
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Director

Functionality and Upgrades

We are unable to follow up on feedback as it is sent through the application.

Dec 2022
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Physician

Service and Support

Nuance is just awesome to work with. They provided great support during the implementation. They...

Dec 2022
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Physician

Relationship

Nuance is really good at receiving feedback and working on the things that we ask them to. That is...

Dec 2022
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VP/Other Executive

Relationship

The vendor has been very collaborative, and that is good. Nuance has a lot of interest in working...

Dec 2022
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VP/Other Executive

Interfacing and Integration

Dragon Medical Advisor is not a standalone solution. There are opportunities to make the product...

Dec 2022
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(0)
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VP/Other Executive

Service and Support

Nuance is a good company. They have a very responsive team that works with us to overcome hurdles. I...

Dec 2022
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Nurse

Other Observations & Comments

Sometimes there is a bit of trouble when a patient is scheduled in our EMR and that information...

Dec 2022
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Nurse

Implementation and Training

Nuance has implemented a new program, and it is really good. They do quarterly trainings and updates...

Dec 2022
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Nurse

Functionality and Upgrades

Our institution is very satisfied overall. There are a couple of things that I will be talking to...

Dec 2022
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Physician

Other Observations & Comments

There is nothing like Nuance Surgical CAPD out in the market. The product is a decision support tool...

Nov 2022
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(0)
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Physician

Functionality and Upgrades

There are 100 things that I would like to see Nuance improve. Surgeons need a lot more help with...

Nov 2022
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Director

Functionality and Upgrades

Dragon Medical Advisor is a great tool in concept. The engine has had difficulty with nuances in our...

Nov 2022
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Director

Lessons Learned

The product works as described but is complicated to set up if a site uses multiple note templates....

Nov 2022
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Director

Implementation and Training

The vendor's rollout team was great, but our project management leader was ready to move on when...

Nov 2022
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Manager

Functionality and Upgrades

I like the team we work with from the vendor. I like some of the tools for our coding team. We are...

Nov 2022
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Manager

Functionality and Upgrades

For the tool itself, we get some upgrades and additional functionalities. Unfortunately, our IT...

Nov 2022
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(0)
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Manager

Functionality and Upgrades

The tool is easy to use from the provider side, and there are not a lot of steps to it. Dragon...

Nov 2022
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Manager

Functionality and Upgrades

Overall, Dragon Medical Advisor causes the least amount of trouble possible and works as it should....

Nov 2022
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(0)
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Manager

Service and Support

The product is good, and the vendor's support is even better. On rare occasions when we have issues,...

Nov 2022
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Manager

Other Observations & Comments

I have never been offered training. I am the mediator between the providers and Nuance, so if there...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical Advisor is a good product, and it responds quickly. There is value in the product,...

Nov 2022
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(0)
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Analyst/Coordinator

Service and Support

The support I have received from Nuance has been really good.

Nov 2022
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(0)
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Analyst/Coordinator

ROI / Cost

When we initially got Dragon Medical Advisor, we were told that the product was for all specialties....

Nov 2022
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(0)
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Director

Relationship

We had a few bumps along the way with our implementation, but it was good, and Nuance is amazing....

Oct 2022
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(0)
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Director

Relationship

The Nuance solution has new technology that is great for our doctors. They get their OP reports and...

Oct 2022
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Director

Technology

Nuance is amazing. They take care of our OP reports for our doctors and send them right back into...

Oct 2022
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(0)
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Director

Service and Support

Nuance has great customer support. They are very thorough and will always follow up with us to make...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Dragon Medical Advisor is somewhat limited in its scope. Dragon Medical Advisor gives medical...

Oct 2022
||
(0)
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Director

Service and Support

The vendor was aware of an upgrade that would cause us issues, but we weren’t alerted. A piece of...

Oct 2022
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Director

Functionality and Upgrades

The Nuance system’s ease of use for the physicians allows for improved and timely documentation.

Jul 2022
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Director

Technology

There are opportunities for improvement in the management of the Nuance system. There are a few...

Jul 2022
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Director

Service and Support

The system is well received by the physicians, and it is easy to learn and use. The vendor also...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see the alerts number and alerts results match without having to contact the...

Jul 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I love the timeliness of the process of moving reports through the interface. Once a report is...

Jul 2022
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(0)
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Physician

Service and Support

Our account manager is good and reaches out to me. I don't ever need anything, and that is good. The...

Jun 2022
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(0)
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Physician

Implementation and Training

The training was good initially. Now that I have been using the system for some time, I can't say...

Jun 2022
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(0)
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Physician

Functionality and Upgrades

I use a lot of the reports from Nuance Surgical CAPD. I really like how well the reports come out;...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

There is a part of Nuance Surgical CAPD that I really like to look at for recommendations for...

Jun 2022
||
(0)
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Physician

ROI / Cost

I credit Nuance Surgical CAPD with improving my productivity and the quality of my work. I base the...

Jun 2022
||
(0)
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Physician

Functionality and Upgrades

I have used Nuance Surgical CAPD for several years. I was referred to the system by another...

Jun 2022
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(0)
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Physician

Technology

I laugh when I am asked whether the vendor delivers new technology that meets my needs. Yes, the...

Jun 2022
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Director

Implementation and Training

Nuance's ongoing training is left to their customers. After their go-live, we had to take control of...

Mar 2022
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(0)
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Physician

Functionality and Upgrades

It takes at least four clicks for me to print a report in the system. I wish that I could hit print...

Mar 2022
||
(0)
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Physician

Functionality and Upgrades

The solution is very organized and process driven. It creates a legible document very quickly. I...

Mar 2022
||
(0)
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Physician

Functionality and Upgrades

I use the solution for documentation after every procedure. It is easy to use, and it is a great...

Mar 2022
||
(0)
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