Nuance CAPD Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
I can call and email the people that I work with. My contacts are wonderful. They don't put me off;...
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Culture, Value
We use Nuance for several things, and we get bundles and discounts. They try not to charge us for...
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Operations
Some of the trainers Nuance has are not trained. I know more than they do. When Nuance comes to my...
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Relationship, Product
There are a few things I wish that Dragon Medical Advisor could integrate a bit more with, but...
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Relationship
Sometimes when we call the vendor's support line, we get people who don't really know how to help...
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Loyalty, Relationship
I think Nuance is always looking for ways to improve. They are always coming out with new things....
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Loyalty
I don't know whether Dragon Medical Advisor is part of our long-term plans because it is only...
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Culture, Value
Nuance does not avoid charging for everything; that is why we don't utilize Dragon Medical Advisor....
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Operations, Product
We went live with another vendor's system, and Nuance didn't put in the piece that needed to be...
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Operations
I have not heard anything about Dragon Medical Advisor training. Nuance doesn't communicate at all...
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Product
Whenever Dragon Medical Advisor is working, it is very helpful in helping the clinicians include the...
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Product
Of course, I like Nuance Surgical CAPD, but other people who are still getting used to everything...
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Relationship
Everything works, but nobody is talking to me about the product. I never ask for support, and people...
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Product
The product is easy to use because a surgeon created it and there is a lot less BS in it than there...
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Product
I do operation notes, and I paste them into the EMR charts. I have to fill out my old patient's...
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Product, Value
The outcome I want is a good operation note and to sort of know how much the RVUs are. I don't get...
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Product
When I am building an operation note, it should be easier to get a diagnosis code. I want the...
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Product
The tool is intuitive. It gives us choices at the point of care. That is the difference in dictating...
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Product
Some of my recommendations for improvements Nuance could make would be for them to continue to...
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Relationship
Nuance is very receptive. Uniformly, they listen. Nuance has been bought out by Microsoft, so we...
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Relationship, Operations
Nuance’s support is less than optimal. We had a pretty good experience with Nuance during the...
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Relationship, Product
Not a lot of Nuance’s promises on what they are delivering are necessarily backed in functionality....
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Operations
I would tell others looking at Dragon Medical Advisor that they need to be on top of the...
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Product
I like the ease of use in Dragon Medical Advisor, and there is potential for improving the process,...
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Product
Dragon Medical Advisor is just one more thing. It might be nice if it were more integrated with the...
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Product
We would tell friends or peers what the system is good for. It doesn’t solve all woes. There are...
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Product
We have never gotten physician buy-in for Dragon Medical Advisor. It is underutilized. Physicians...
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Operations
The Nuance implementation team was good and committed. I don’t think Nuance told untruths about what...
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Product
There is not an issue with Dragon Medical Advisor as far as integration goals go. It integrates with...
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Operations
I would like to see more on-site training. Nuance was here a while ago at our urging. Nuance needs...
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Loyalty, Relationship
Nuance is advanced. They are pretty good at driving tangible outcomes. They always look at making...
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Relationship
Nuance is very quick to respond to issues with customer service. We receive a couple of emails to...
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Operations
Nuance has helped us with the processes of transferring and licensing. The processes were very...
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