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Current Time Inside Cache Tag Helper: 9/25/2020 5:10:26 PM and Model.EvProductId = 222402

Commentary Summary

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User Commentary

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Manager

Relationship

Nuance is pretty good; they don’t nickel-and-dime. The system highly supports our integration goals....

Aug 2020
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Manager

Functionality and Upgrades

Once we set up the accelerator service inside of our facility, the system does DICOM work. We can...

Aug 2020
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Manager

Functionality and Upgrades

Overall, the product works as expected. There have been a couple of times where there have been some...

Aug 2020
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Manager

Functionality and Upgrades

If the decision were up to me, I would purchase the system again because I am unsure of what other...

Aug 2020
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Manager

Functionality and Upgrades

I found a ton of issues with the system when we upgraded. I am a tester; if it can be broken, I am...

Aug 2020
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Manager

Functionality and Upgrades

I have a provider that is somehow marking the dictations as dictated in the PACS, but the provider...

Aug 2020
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Manager

Other Observations & Comments

Overall, I give PowerScribe 360 a high rating for driving tangible outcomes, but we are still...

Aug 2020
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Manager

Other Observations & Comments

I love that I have regular calls with Nuance. The problem is with getting the issues fixed and...

Aug 2020
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Manager

Other Observations & Comments

I don't have high expectations for PowerScribe 360 a year from now because I think we are going to...

Aug 2020
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Manager

Service and Support

The way Nuance has supported us during the COVID-19 crisis has been a little bit irritating because...

Aug 2020
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Manager

Service and Support

Throughout COVID-19, Nuance put out several different comments and stayed up to date whenever they...

Aug 2020
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Manager

Technology

One of the issues that I reported to Nuance was that if the headings are not all capitalized, then...

Aug 2020
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Manager

Service and Support

If I get up in the middle of a night to do a call, I cannot get through because Nuance has one...

Aug 2020
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Manager

Relationship

Nuance's executives are very involved. If I report an issue, they are pretty quick to get the...

Aug 2020
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Director

Functionality and Upgrades

The traditional transcription method for radiology is so minuscule that it is barely measurable. I...

Jul 2020
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Director

Service and Support

Nuance has been in contact with us during the COVID-19 crisis pretty sufficiently. They have given...

Jul 2020
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Director

Relationship

For new technology, we are looking at one of Nuance's new systems. It looks like they are making...

Jul 2020
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CEO/President

Relationship

Nuance does well with the product that they deliver. They do a good job with their professional...

Jul 2020
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CEO/President

Functionality and Upgrades

The biggest issue that we have is that in order to get the solution we want, we have to replace the...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The actual speech model is pretty good. We have a lot of doctors who dictate. Sometimes they don’t...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

The program is pretty stable. We don’t really have many issues with it or even specifically with the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I am concerned with product development. We have been told that something is coming down the line,...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We can’t import images from PowerScribe 360 back into our EMR. We were told previously that that...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Nuance is a good vendor. I have been to some of their training events. They have some quality...

Jun 2020
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Director

Functionality and Upgrades

We have had no significant support problems with Nuance throughout the COVID-19 crisis. We haven't...

Jun 2020
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Director

Service and Support

PowerScribe 360 has online access for service, and the service people are proactive when things go...

Jun 2020
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Manager

Future Outlook

PowerScribe 360 is a pretty solid product, but we are moving to a different product that Nuance...

Jun 2020
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Analyst/Coordinator

Service and Support

I sent the vendor a request to see whether they had anything that they needed to talk to me about in...

Jun 2020
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Analyst/Coordinator

Relationship

Nuance’s service is proactive when money is involved. The vendor isn’t proactive in terms of keeping...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The cost of the product isn’t coming out of my pocket. If it was coming out of my pocket, I would...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

I don’t think we have plans to go with another vendor. But I don’t know whether I would purchase...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

If I were starting over, I would look at other vendors and evaluate them. I wouldn’t just jump to...

Jun 2020
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Analyst/Coordinator

Service and Support

Nuance used to be better at keeping promises than they are now. They used to be a smaller company....

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Nuance doesn’t avoid nickel-and-diming. We have products related to PowerScribe 360, and our site...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Our end users have been on the platform for years, and they are really familiar with it. They would...

Jun 2020
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Manager

Other Observations & Comments

Things are mostly business as usual in regard to the COVID-19 crisis, but with any kind of issues or...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Nuance does keep all their promises. When I go back and see the things that we have been charged...

Jun 2020
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Manager

Technology

In terms of delivering new technology, we don’t have a lot of new needs, but what Nuance does offer...

Jun 2020
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Manager

Implementation and Training

The overall implementation went very well. There has been very high user satisfaction with the voice...

Jun 2020
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Analyst/Coordinator

Service and Support

Overall, the product is very good. One of the biggest issues that I hear about from my on-call...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I haven’t had any enhancements or developments recently. We have been on our current version since...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

One thing that has been a big help for us is that we use the vendor’s actionable findings. In the...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We have a lot of temporary radiologists that come in and help fill in because of the radiologist...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The system’s ease of use is perfect. A lot of our temporary radiologists that come to our facility...

Jun 2020
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Analyst/Coordinator

Future Outlook

Our satisfaction will probably be the same at this time next year. I don’t see Nuance doing a whole...

Jun 2020
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Analyst/Coordinator

Relationship

Besides a few little things here and there, Nuance has done well overall. There is no other vendor...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Nuance did a great job of supporting us throughout the COVID-19 crisis. They reached out to us in...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When it comes to the product quality, we have had some challenges with certain workflows. We aren't...

Jun 2020
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Manager

Other Observations & Comments

Nuance has a large market share. Whenever we call another organization, they most often have a...

Jun 2020
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Manager

Implementation and Training

We are a fairly advanced customer, so we already have a lot of what Nuance offered in terms of...

Jun 2020
 Helpful

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Manager

Service and Support

Nuance was a little proactive when it came to PowerScribe 360. They provided some COVID-19...

Jun 2020
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Manager

Functionality and Upgrades

PowerScribe 360 is easy. I get no complaints at all about PowerScribe 360 from my radiologists. In...

Jun 2020
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Manager

Relationship

Nuance is a partner. They have such a robust model with PowerScribe 360 that they don't need to sell...

Jun 2020
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Manager

ROI / Cost (care and feeding)

My frustration with Nuance is PowerScribe One. The product has a lot of features. When I asked what...

Jun 2020
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Manager

Other Observations & Comments

We have been using PowerScribe 360 for a number of years, and we are happy with it. However, Nuance...

May 2020
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Manager

Functionality and Upgrades

PowerScribe 360 is basically the industry leader for radiology dictation systems. Nuance’s product...

May 2020
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Manager

Service and Support

Nuance is a little bit tougher on the support side because of their inflexibility. If there is an...

May 2020
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Manager

Functionality and Upgrades

PowerScribe 360 is the leader in voice recognition. We like that, and the system integrates well...

May 2020
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Manager

Relationship

Nuance is a big company, but they could do better with their client engagement. Unless we made the...

May 2020
 Helpful

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Physician

Other Observations & Comments

We are on the cloud-based version of another product, but not for Powerscribe 360. The cost for that...

May 2020
 Helpful

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Physician

Relationship

When I think of whether a vendor is proactive, I consider whether the vendor is reaching out and...

May 2020
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Physician

Functionality and Upgrades

The product is rock solid. It is web based. The user interface is straightforward. The back-end...

May 2020
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Physician

Functionality and Upgrades

There is one downside to the vendor's model. The documentation and downloads for the newest update...

May 2020
 Helpful

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Director

Other Observations & Comments

We haven’t had to interact with Nuance at all because we have had the product for so long. If we...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge me for every little thing. The cost is pretty much the same as it was when...

May 2020
 Helpful

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Director

Service and Support

We haven’t had any problems with upgrades and installs, but we haven’t upgraded anything in a while....

May 2020
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Director

Functionality and Upgrades

PowerScribe 360 is a little more difficult than some of Nuance’s other products. PowerScribe 360 is...

May 2020
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Director

Functionality and Upgrades

PowerScribe 360 doesn’t do some things that we want it to do. We use other systems that have the...

May 2020
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Manager

Functionality and Upgrades

The product is extremely functional and responsive in understanding accents and having a minimal...

May 2020
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Director

Technology

I have always had a love-hate relationship with the vendor. However, we love their products, and...

May 2020
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Director

Functionality and Upgrades

We have had some issues with upgrades on the product. Our environment is very different and can be...

May 2020
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Nurse

Interfacing and Integration

We are having a small integration issue with another product. The integration isn't going as...

May 2020
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Nurse

Functionality and Upgrades

The vendor had done a pretty stellar job with the upgrades. I have been very pleased.

May 2020
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Nurse

Functionality and Upgrades

We have a limited number of users for the solution. Its cousin, the Dragon product, which all of the...

May 2020
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Nurse

Other Observations & Comments

Nuance could improve the integration that we are having issues with, but the problem isn't really...

May 2020
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Manager

Other Observations & Comments

Nuance nickel-and-dimes us quite a bit. But when we pay for the training for Powerscribe 360, that...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Nuance tries to improve PowerScribe 360, but they miss the mark sometimes.

Apr 2020
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Manager

Functionality and Upgrades

PowerScribe 360 is pretty stable. Everybody is pretty accustomed to it. It is the largest player out...

Apr 2020
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Manager

Service and Support

One of Nuance's major flaws is their quoting process. I have to explain our whole system to them...

Apr 2020
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Manager

Technology

I would like to see Nuance get off HL7 and start using FHIRcast. Some of the usability of the...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We have a service contract with Nuance, and when we want to upgrade the product, we have to pay for...

Apr 2020
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Manager

Functionality and Upgrades

The system has a lot of features that we don’t touch on, and when we do, they are awesome. The...

Apr 2020
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Manager

Other Observations & Comments

The system doesn’t go through a lot of major upgrades, but we very rarely have downtime.

Apr 2020
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Manager

Relationship

Nuance could improve being proactive. Everybody can always do better.

Apr 2020
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Manager

Functionality and Upgrades

We have been working on some upgrades, and Nuance has been very helpful. They have been working with...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The system does very well at driving tangible outcomes. It always works. When we went from the old...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Nuance has been pretty good about avoiding nickel-and-diming. Of course, we run into some additions...

Apr 2020