Olive Prior Authorization
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
We are still working on certain issues with claim statuses because the vendor couldn't turn on all...
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Service and Support
Olive let go of a lot of people at one point. It felt like they did a whole changing of the guard....
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Technology
Olive goes out to payers and asks them whether patients have any coverage. That is great. All of our...
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Implementation and Training
Olive's training has been pretty good, particularly in the beginning. During our implementation,...
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Relationship
The people that Olive hires are great. The people that we speak with make sure that we are...
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Sales and Contracting
In the beginning, Olive promoted the product as being able to do a lot more than it does. There are...
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Relationship
At times, we felt like we were teaching Olive what they needed to know. We knew a lot more about the...
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Service and Support
Olive doesn't have the rights to everything. We originally were able to do certain precertifications...
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Lessons Learned
For a smaller organization, Olive's product would be very helpful. When it comes to checking pending...
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Technology
The product's reporting piece is amazing. The product's ability to pull data is far beyond where we...
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Relationship
Olive has tried to hold to anything they have told us. Olive is very involved, and they have tried...
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Other Observations & Comments
We have had issues with some upgrades, but the product is really easy.
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Implementation and Training
Olive cut a third of their staff while going live on some of our initiatives. They never told us....
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Functionality and Upgrades
I see the vendor's competitors doing things, and I have had the thought that if I could combine the...
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Functionality and Upgrades
We are constantly finding out about issues with Olive’s solution that the vendor doesn't know about...
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Relationship
The executives at the C-suite level don't lean in. If they thought maybe they were losing us as a...
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Functionality and Upgrades
Olive has a pretty good product, but we want it to be even more automated. Olive is working with...
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Relationship
Olive is readily available every time we need them.
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ROI / Cost
One of the best things that we have seen is the reduction of effort on our end. Getting...
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Relationship
Olive is very approachable and forthcoming with information despite the turnover that they have had,...
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ROI / Cost
We have been paying the same amount ever since we started with Olive. They haven't gone up on their...
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Other Observations & Comments
Olive is very willing to do a good job, and we are partnering with them to make the product better....
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ROI / Cost
We are a very risk-averse organization, so we will never create our own center of excellence. That...
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Other Observations & Comments
Our end users seem to like the product, but it takes a lot of effort for us to get the system to work....
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Implementation and Training
Olive should work on making their implementations quicker and more sophisticated. We came into our...
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Other Observations & Comments
I have heard from our operational leaders that since some of our major payers don't always require...
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Implementation and Training
Our implementation was a bad experience. We spent years implementing Olive Prior Authorization...
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Future Outlook
Our future satisfaction will be better because Olive had a major layoff and will be changing their structure....
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Functionality and Upgrades
From a technical standpoint, the workflows are easy enough to do. The process for Olive Prior...
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Lessons Learned
A lot of organizations using Olive’s system have the system in their user interfaces. Based on our...
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Functionality and Upgrades
Everything in the system is script based, and that makes the system brittle. If the portal updates,...
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Interfacing and Integration
A workflow within the EMR will trigger the bot to pick up the workflow, go out and request...
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Other Observations & Comments
Some of Olive's strategies and experience from their previous work did not quite pass over into our...
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Relationship
We don’t have any interaction with Olive unless a transaction fails. Then there is a manual intervention....
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Relationship
Olive is a good partner. From a relationship standpoint, they have been very good. They are very...
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Implementation and Training
Olive’s training is great. They support the training, participate in the training, and meet with our...
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Implementation and Training
The implementation for the claims status piece took longer than we expected, but we were able to...
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Sales and Contracting
Olive pitches Olive Prior Authorization as more of an out-of-the-box solution, and that is not...
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Relationship
Olive engages with us. I have worked closely with the Olive team, and our primary point person has...
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Functionality and Upgrades
Olive Prior Authorization's coverage discovery portion does well. That is a newer functionality for...
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ROI / Cost
One thing that I don't think any of us realized is that there is constant maintenance required even...
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ROI / Cost
I do not see a return on investment with Olive Prior Authorization because the product has such a...
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ROI / Cost
One of the issues that we have had not only with our initial implementation but also with looking to...
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Functionality and Upgrades
I don't think Olive Prior Authorization meets the original expectations set forth, and other leaders...
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ROI / Cost
It has taken us significantly longer to see results than we were led to believe that it would....
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Relationship
The vendor has been very cooperative, and they have taken our feedback very well. They have been...
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Functionality and Upgrades
The vendor did a lot of things so that we would have less manual work. With the system, our people...
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Implementation and Training
The vendor is moving forward in the prior authorization area, and they tend to do a good job when...
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Interfacing and Integration
It has been difficult for us to get the system up and running. We have had to work through a lot of...
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Functionality and Upgrades
Medical necessity is a big part of prior authorization, but the system can't really help with it....
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Service and Support
Olive doesn’t necessarily bring knowledge about criteria guidelines to the table, but Olive does a...
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Relationship
We have a road map of three or four additional product lines that we plan to expand and add codes...
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Future Outlook
We are starting to see some success with Olive, and we are trying to change our tone about the...
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Relationship
We signed an agreement with Verata, and Olive purchased Verata. The leadership at Verata had a few...
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Relationship
We were several months into using Olive's system before we were doing anything of any value. When we...
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Functionality and Upgrades
There were some things that we discussed with the vendor early on that either weren't presented...
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Interfacing and Integration
Integrations in Olive's system could be better. We are always going to struggle when we are...
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Other Observations & Comments
I have heard from some vendors and payers that they aren't necessarily on board with the automation...
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Other Observations & Comments
Users are skeptical and aren't typically on board with automation because it becomes a personal...
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Future Outlook
The product’s functionality doesn't meet all of our needs today, but it is moving in the right...
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Service and Support
There has been and continues to be a ton of turnover, and I don't think that is unique to Olive. We...
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ROI / Cost
Verata Pathway is a great organizational tool. We love its follow-up dates. The solution allows us...
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Implementation and Training
We didn't get any training for the system. We had to learn everything on our own.
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Functionality and Upgrades
The vendor needs to fix the system's eligibility. The system should flag us when a group number...
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Functionality and Upgrades
We want to get more automation for Verata Pathway, but we don't trust the system at this point. It...
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Relationship
I wouldn't purchase Olive's system again because of the issues we continue to have. I have the...
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Sales and Contracting
We had some issues contracting with Olive, but they came back and rescinded what they said they were...
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Functionality and Upgrades
I am not extremely dissatisfied or else we would have to do something different. But we went through...
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Implementation and Training
Something Olive presented well is that using their system is almost like a lifetime project. The...
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Interfacing and Integration
Our organization has a real push to start embracing technology, so the Olive system has helped us...
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Service and Support
The support from Olive has gotten better, but they are not proactive. That is a real issue we have...
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Functionality and Upgrades
There is one piece of functionality that the vendor is working on, and once they fix it, we will be...
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Other Observations & Comments
Some use cases have gone extremely well, and others are struggling. With one use case, we are...
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ROI / Cost
As far as cost, we had to debate things with the vendor at the beginning. But once we had an...
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Relationship
We have some challenges with the vendor’s support, but the vendor tries to be proactive.
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Functionality and Upgrades
Verata Pathway is not working as promoted. Initially, we had glowing expectations, but now we feel...
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ROI / Cost
We are not seeing a seamless integration, and we are not experiencing anticipated improvements in...
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Implementation and Training
The training was fine, but there has been no ongoing training. The implementation was good, but we...
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Functionality and Upgrades
Things are going great with Verata. Verata Pathway is easy to use, and it has saved me time because...
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Relationship
Our relationship with Verata is perfect. If we email them, they get back to us. The communication is...
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Functionality and Upgrades
The system works well. What the vendor offers that is really strong is physical resources for...
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ROI / Cost
The vendor does charge, but I feel like their prices are fair. The vendor definitely charges for...
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Interfacing and Integration
The system works, but the issue is that it doesn’t integrate with every HIS system. There is some...
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Functionality and Upgrades
There have not been a lot of challenges with the system. The upgrades are basically background...
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Relationship
The physical resources the vendor provides really help. The vendor is very responsive when things...
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