Commentary Summary
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User Commentary
Value
We are definitely moving toward using another vendor's functionality. I wouldn't buy Olive's...
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Product
Our staff members like working in Olive's system. However, once information gets to Olive's system,...
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Culture, Relationship
Olive went from a company that promised to answer all of our needs and customize our products to a...
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Loyalty, Value
We are hoping to replace Olive Prior Authorization because we are always looking to cut costs, and...
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Operations
The Olive team wasn't educated enough on our workflows for the project to get going quickly enough....
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Operations
We had to train Olive's people on our workflow so they could develop the Olive platform to work. The...
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Value
We get our money’s worth with Olive. For what we spend, the product definitely covers the FTE savings....
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Loyalty, Product
I like the organizational part of the system. We have gone from looking through several different...
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Relationship
We meet with the vendor regularly, so we can tell them when we need certain things. The product...
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Culture
When Olive bought the product, we were promised that it would bring back data from one of our other...
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Relationship
I have a great relationship with Olive. They went through the hardships everyone knows about. They...
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Value
I would love to see Olive continue to improve their current products over trying to necessarily sell...
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Relationship, Operations
The vendor laid off so many of the people who were helping us with our projects, so none of the...
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Operations
The vendor’s initial training was great. They did shadowing with end users. The vendor did the...
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Product
Doing authorization in our space is a bit complicated. There is no solution out there that is able...
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Loyalty, Product
We are satisfied with the little piece of payer plans that we have designated to Olive; we wish we...
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Product
There hasn’t been any new technology introduced with Olive. Once we got the original thing off the...
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Loyalty, Relationship
We would not recommend Olive to peers or friends. We think their strategy has shifted since we...
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Culture, Value
The cost is one of the big contingency points. Money has been a pain point between us and the...
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Culture, Relationship
The problem is that the vendor couldn't deliver on any of the things that they promised or...
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Culture, Product
We are very satisfied with what we planned for the vendor to do and what they did. They did things...
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Product
Part of the product has great potential, but the vendor doesn’t utilize it well. With one of Olive's...
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Relationship
The vendor has the key players that exist now at the table. But even though the vendor’s people have...
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Value
A while ago, we understood some of the things the vendor was working through, and we were...
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Value
I like Olive’s pricing model. They eat what they kill, so we don't have to pay for a subscription...
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Relationship
Olive makes prior authorization effortless for us. They have full access to our EMR, so there aren’t...
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Relationship
Olive overpromised at the beginning. But they have done anything that we have asked them to do since...
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Operations
Olive took a long time to get their solution up and running. We thought they were going to be able...
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Relationship
Twice in the last year, Olive terminated a lot of staff. The staff comes in in the morning, and then...
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Relationship, Product
The medical-necessity policy accuracy is something we would like Olive to develop. We still have...
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Value
Olive Prior Authorization isn't effective, and it doesn't work. It has not allowed our authorized...
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Culture, Value
The system isn't fully integrated, so it doesn't deliver what the vendor promised. I think the...
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Relationship
I know that Olive's founder left, and that is probably a bad sign. We haven't used the system in...
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Relationship
Olive does a good job of assigning physical users to accounts so that we get a relationship with the...
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Relationship, Product
We encountered issues with the things we sent to the payer. We couldn't send more than one thing at...
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Value
Our biggest pain point was our real-time eligibility. We would send files, and Olive's system...
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Value
For the prior authorization product, Olive charges by payer. We can’t just have prior authorization...
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Relationship
We have had really decent support from Olive. I have access to the vendor’s C-suite people, but the...
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Loyalty, Relationship
Olive deserves a fair shake. The vendor needed to make adjustments, but they made those adjustments...
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Loyalty
Olive Prior Authorization is part of our long-term plans. However, if another vendor can offer this...
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Relationship
Olive doesn’t keep their promises. The disconnect is that Olive overcommits, but then they don’t...
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Culture
Olive’s old pricing model was garbage. We had a discussion with them, and we created a contract that...
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Relationship
There is a lot of back-and-forth with Olive as it relates to the tracking and ownership of the next...
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Loyalty, Product
Olive Prior Authorization is a good product and works really well within our EMR vendor’s...
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Loyalty
We came to the conclusion that to get the best bang for our buck and get value from Olive’s...
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Product
The core technology platform works well. We have been impressed by how the vendor's AI and ML...
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Operations
With the implementation, we would have liked to have more guidance and more coaching from Olive on...
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Loyalty, Relationship, Operations
It takes a sense of internal fortitude and commitment to change the way processes are done in an...
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Relationship
We have a lot of weekly meetings and touchpoints with the Olive team. Our operational team uses the...
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Relationship
We had a lot of involvement from Olive’s executive team when we were going through some issues with...
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Product
I couldn't do my work without Olive Prior Authorization; the tool is very efficient. I am very...
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Relationship
If I have any issues, I have ways of contacting the vendor through the site. I also have...
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Relationship, Product
We are still working on certain issues with claim statuses because the vendor couldn't turn on all...
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Relationship
Olive let go of a lot of people at one point. It felt like they did a whole changing of the guard....
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Value
Olive goes out to payers and asks them whether patients have any coverage. That is great. All of our...
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Operations
Olive's training has been pretty good, particularly in the beginning. During our implementation,...
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Relationship
The people that Olive hires are great. The people that we speak with make sure that we are...
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Culture, Product
In the beginning, Olive promoted the product as being able to do a lot more than it does. There are...
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Operations
At times, we felt like we were teaching Olive what they needed to know. We knew a lot more about the...
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Relationship
Olive doesn't have the rights to everything. We originally were able to do certain precertifications...
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Relationship, Product
For a smaller organization, Olive's product would be very helpful. When it comes to checking pending...
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Product
The product's reporting piece is amazing. The product's ability to pull data is far beyond where we...
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Relationship
Olive has tried to hold to anything they have told us. Olive is very involved, and they have tried...
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Product
We have had issues with some upgrades, but the product is really easy.
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Operations
Olive cut a third of their staff while going live on some of our initiatives. They never told us....
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Loyalty, Product
I see the vendor's competitors doing things, and I have had the thought that if I could combine the...
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Relationship
We are constantly finding out about issues with Olive’s solution that the vendor doesn't know about...
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Relationship
The executives at the C-suite level don't lean in. If they thought maybe they were losing us as a...
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Loyalty
Olive has a pretty good product, but we want it to be even more automated. Olive is working with...
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Relationship
Olive is readily available every time we need them.
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Product, Value
One of the best things that we have seen is the reduction of effort on our end. Getting...
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Relationship
Olive is very approachable and forthcoming with information despite the turnover that they have had,...
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Value
We have been paying the same amount ever since we started with Olive. They haven't gone up on their...
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Loyalty, Relationship, Value
Olive is very willing to do a good job, and we are partnering with them to make the product better....
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Relationship
We are a very risk-averse organization, so we will never create our own center of excellence. That...
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Product, Value
Our end users seem to like the product, but it takes a lot of effort for us to get the system to work....
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Operations
Olive should work on making their implementations quicker and more sophisticated. We came into our...
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