Olive Prior Authorization Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Relationship, Product

We do central authorization, so Olive is providing that automation. Our relationship has been good....

Jan 2024
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VP/Other Executive

Loyalty

Olive went through an acquisition. Things have been a bit hectic, and that is the norm in the...

Jan 2024
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VP/Other Executive

Relationship

Olive keeps their promises. Olive is really a partner because of our size. We have had good...

Jan 2024
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Manager

Relationship

In the beginning, integrations went really well when we had a specific employee. Then Olive let go...

Jan 2024
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Manager

Operations, Product

Olive did not do preliminary searches; they couldn't determine which insurances were primary ones,...

Jan 2024
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Manager

Loyalty

At one point, we asked whether our staff should slow down because they were working faster than...

Jan 2024
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VP/Other Executive

Value

The vendor is not nickel-and-diming us at all, although Olive is expensive.

Jan 2024
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Manager

Operations

Olive didn't hold up to what they offered. They would basically state that things could happen in...

Jan 2024
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Manager

Relationship, Operations

Olive could maybe work more with the people using the product. They should make sure the system...

Jan 2024
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Manager

Operations

The Olive trainers were good, but we really didn't incorporate them too much into our day-to-day...

Jan 2024
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VP/Other Executive

Value

We are definitely moving toward using another vendor's functionality. I wouldn't buy Olive's...

Sep 2023
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VP/Other Executive

Product

Our staff members like working in Olive's system. However, once information gets to Olive's system,...

Sep 2023
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VP/Other Executive

Culture, Relationship

Olive went from a company that promised to answer all of our needs and customize our products to a...

Sep 2023
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Director

Loyalty, Value

We are hoping to replace Olive Prior Authorization because we are always looking to cut costs, and...

Aug 2023
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Director

Operations

The Olive team wasn't educated enough on our workflows for the project to get going quickly enough....

Aug 2023
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Director

Operations

We had to train Olive's people on our workflow so they could develop the Olive platform to work. The...

Aug 2023
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Director

Value

We get our money’s worth with Olive. For what we spend, the product definitely covers the FTE savings....

Aug 2023
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Manager

Loyalty, Product

I like the organizational part of the system. We have gone from looking through several different...

Aug 2023
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Manager

Relationship

We meet with the vendor regularly, so we can tell them when we need certain things. The product...

Aug 2023
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Manager

Culture

When Olive bought the product, we were promised that it would bring back data from one of our other...

Aug 2023
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VP/Other Executive

Relationship

I have a great relationship with Olive. They went through the hardships everyone knows about. They...

Aug 2023
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VP/Other Executive

Value

I would love to see Olive continue to improve their current products over trying to necessarily sell...

Aug 2023
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Director

Relationship, Operations

The vendor laid off so many of the people who were helping us with our projects, so none of the...

Jul 2023
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Director

Operations

The vendor’s initial training was great. They did shadowing with end users. The vendor did the...

Jul 2023
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VP/Other Executive

Product

Doing authorization in our space is a bit complicated. There is no solution out there that is able...

Jul 2023
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VP/Other Executive

Loyalty, Product

We are satisfied with the little piece of payer plans that we have designated to Olive; we wish we...

Jul 2023
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VP/Other Executive

Product

There hasn’t been any new technology introduced with Olive. Once we got the original thing off the...

Jul 2023
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VP/Other Executive

Loyalty, Relationship

We would not recommend Olive to peers or friends. We think their strategy has shifted since we...

Jul 2023
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Director

Culture, Value

The cost is one of the big contingency points. Money has been a pain point between us and the...

Jul 2023
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Director

Culture, Relationship

The problem is that the vendor couldn't deliver on any of the things that they promised or...

Jul 2023
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VP/Other Executive

Culture, Product

We are very satisfied with what we planned for the vendor to do and what they did. They did things...

Jul 2023
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Director

Product

Part of the product has great potential, but the vendor doesn’t utilize it well. With one of Olive's...

Jul 2023
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Director

Relationship

The vendor has the key players that exist now at the table. But even though the vendor’s people have...

Jul 2023
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Director

Value

A while ago, we understood some of the things the vendor was working through, and we were...

Jul 2023
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Manager

Value

I like Olive’s pricing model. They eat what they kill, so we don't have to pay for a subscription...

Jun 2023
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Manager

Relationship

Olive makes prior authorization effortless for us. They have full access to our EMR, so there aren’t...

Jun 2023
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Director

Relationship

Olive overpromised at the beginning. But they have done anything that we have asked them to do since...

Jun 2023
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Director

Operations

Olive took a long time to get their solution up and running. We thought they were going to be able...

Jun 2023
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Director

Relationship

Twice in the last year, Olive terminated a lot of staff. The staff comes in in the morning, and then...

Jun 2023
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Director

Relationship, Product

The medical-necessity policy accuracy is something we would like Olive to develop. We still have...

Jun 2023
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CEO/President

Value

Olive Prior Authorization isn't effective, and it doesn't work. It has not allowed our authorized...

Jun 2023
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CEO/President

Culture, Value

The system isn't fully integrated, so it doesn't deliver what the vendor promised. I think the...

Jun 2023
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CEO/President

Relationship

I know that Olive's founder left, and that is probably a bad sign. We haven't used the system in...

Jun 2023
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Director

Relationship

Olive does a good job of assigning physical users to accounts so that we get a relationship with the...

May 2023
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Director

Relationship, Product

We encountered issues with the things we sent to the payer. We couldn't send more than one thing at...

Apr 2023
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Director

Value

Our biggest pain point was our real-time eligibility. We would send files, and Olive's system...

Apr 2023
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Director

Value

For the prior authorization product, Olive charges by payer. We can’t just have prior authorization...

Apr 2023
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VP/Other Executive

Relationship

We have had really decent support from Olive. I have access to the vendor’s C-suite people, but the...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

Olive deserves a fair shake. The vendor needed to make adjustments, but they made those adjustments...

Apr 2023
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VP/Other Executive

Loyalty

Olive Prior Authorization is part of our long-term plans. However, if another vendor can offer this...

Apr 2023
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VP/Other Executive

Relationship

Olive doesn’t keep their promises. The disconnect is that Olive overcommits, but then they don’t...

Apr 2023
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VP/Other Executive

Culture

Olive’s old pricing model was garbage. We had a discussion with them, and we created a contract that...

Apr 2023
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VP/Other Executive

Relationship

There is a lot of back-and-forth with Olive as it relates to the tracking and ownership of the next...

Apr 2023
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VP/Other Executive

Loyalty, Product

Olive Prior Authorization is a good product and works really well within our EMR vendor’s...

Apr 2023
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VP/Other Executive

Loyalty

We came to the conclusion that to get the best bang for our buck and get value from Olive’s...

Apr 2023
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VP/Other Executive

Product

The core technology platform works well. We have been impressed by how the vendor's AI and ML...

Apr 2023
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VP/Other Executive

Operations

With the implementation, we would have liked to have more guidance and more coaching from Olive on...

Apr 2023
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VP/Other Executive

Loyalty, Relationship, Operations

It takes a sense of internal fortitude and commitment to change the way processes are done in an...

Apr 2023
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VP/Other Executive

Relationship

We have a lot of weekly meetings and touchpoints with the Olive team. Our operational team uses the...

Apr 2023
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VP/Other Executive

Relationship

We had a lot of involvement from Olive’s executive team when we were going through some issues with...

Apr 2023
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