Olive Prior Authorization
Filtered view: All
Subject Expert
Dustin Cragun
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Value
We are definitely moving toward using another vendor's functionality. I wouldn't buy Olive's...
Login or Create an Account to see details.
Product
Our staff members like working in Olive's system. However, once information gets to Olive's system,...
Login or Create an Account to see details.
Culture, Relationship
Olive went from a company that promised to answer all of our needs and customize our products to a...
Login or Create an Account to see details.
Loyalty, Value
We are hoping to replace Olive Prior Authorization because we are always looking to cut costs, and...
Login or Create an Account to see details.
Operations
The Olive team wasn't educated enough on our workflows for the project to get going quickly enough....
Login or Create an Account to see details.
Operations
We had to train Olive's people on our workflow so they could develop the Olive platform to work. The...
Login or Create an Account to see details.
Value
We get our money’s worth with Olive. For what we spend, the product definitely covers the FTE savings....
Login or Create an Account to see details.
Loyalty, Product
I like the organizational part of the system. We have gone from looking through several different...
Login or Create an Account to see details.
Relationship
We meet with the vendor regularly, so we can tell them when we need certain things. The product...
Login or Create an Account to see details.
Culture
When Olive bought the product, we were promised that it would bring back data from one of our other...
Login or Create an Account to see details.
Relationship
I have a great relationship with Olive. They went through the hardships everyone knows about. They...
Login or Create an Account to see details.
Value
I would love to see Olive continue to improve their current products over trying to necessarily sell...
Login or Create an Account to see details.
Relationship, Operations
The vendor laid off so many of the people who were helping us with our projects, so none of the...
Login or Create an Account to see details.
Operations
The vendor’s initial training was great. They did shadowing with end users. The vendor did the...
Login or Create an Account to see details.
Product
Doing authorization in our space is a bit complicated. There is no solution out there that is able...
Login or Create an Account to see details.
Loyalty, Product
We are satisfied with the little piece of payer plans that we have designated to Olive; we wish we...
Login or Create an Account to see details.
Product
There hasn’t been any new technology introduced with Olive. Once we got the original thing off the...
Login or Create an Account to see details.
Loyalty, Relationship
We would not recommend Olive to peers or friends. We think their strategy has shifted since we...
Login or Create an Account to see details.
Culture, Value
The cost is one of the big contingency points. Money has been a pain point between us and the...
Login or Create an Account to see details.
Culture, Relationship
The problem is that the vendor couldn't deliver on any of the things that they promised or...
Login or Create an Account to see details.
Culture, Product
We are very satisfied with what we planned for the vendor to do and what they did. They did things...
Login or Create an Account to see details.
Product
Part of the product has great potential, but the vendor doesn’t utilize it well. With one of Olive's...
Login or Create an Account to see details.
Relationship
The vendor has the key players that exist now at the table. But even though the vendor’s people have...
Login or Create an Account to see details.
Value
A while ago, we understood some of the things the vendor was working through, and we were...
Login or Create an Account to see details.
Value
I like Olive’s pricing model. They eat what they kill, so we don't have to pay for a subscription...
Login or Create an Account to see details.
Relationship
Olive makes prior authorization effortless for us. They have full access to our EMR, so there aren’t...
Login or Create an Account to see details.
Relationship
Olive overpromised at the beginning. But they have done anything that we have asked them to do since...
Login or Create an Account to see details.
Operations
Olive took a long time to get their solution up and running. We thought they were going to be able...
Login or Create an Account to see details.
Relationship
Twice in the last year, Olive terminated a lot of staff. The staff comes in in the morning, and then...
Login or Create an Account to see details.
Relationship, Product
The medical-necessity policy accuracy is something we would like Olive to develop. We still have...
Login or Create an Account to see details.
Value
Olive Prior Authorization isn't effective, and it doesn't work. It has not allowed our authorized...
Login or Create an Account to see details.
Culture, Value
The system isn't fully integrated, so it doesn't deliver what the vendor promised. I think the...
Login or Create an Account to see details.
Relationship
I know that Olive's founder left, and that is probably a bad sign. We haven't used the system in...
Login or Create an Account to see details.
Relationship
Olive does a good job of assigning physical users to accounts so that we get a relationship with the...
Login or Create an Account to see details.
Relationship, Product
We encountered issues with the things we sent to the payer. We couldn't send more than one thing at...
Login or Create an Account to see details.
Value
Our biggest pain point was our real-time eligibility. We would send files, and Olive's system...
Login or Create an Account to see details.
Value
For the prior authorization product, Olive charges by payer. We can’t just have prior authorization...
Login or Create an Account to see details.
Relationship
We have had really decent support from Olive. I have access to the vendor’s C-suite people, but the...
Login or Create an Account to see details.
Loyalty, Relationship
Olive deserves a fair shake. The vendor needed to make adjustments, but they made those adjustments...
Login or Create an Account to see details.
Loyalty
Olive Prior Authorization is part of our long-term plans. However, if another vendor can offer this...
Login or Create an Account to see details.
Relationship
Olive doesn’t keep their promises. The disconnect is that Olive overcommits, but then they don’t...
Login or Create an Account to see details.
Culture
Olive’s old pricing model was garbage. We had a discussion with them, and we created a contract that...
Login or Create an Account to see details.
Relationship
There is a lot of back-and-forth with Olive as it relates to the tracking and ownership of the next...
Login or Create an Account to see details.
Loyalty, Product
Olive Prior Authorization is a good product and works really well within our EMR vendor’s...
Login or Create an Account to see details.
Loyalty
We came to the conclusion that to get the best bang for our buck and get value from Olive’s...
Login or Create an Account to see details.
Product
The core technology platform works well. We have been impressed by how the vendor's AI and ML...
Login or Create an Account to see details.
Operations
With the implementation, we would have liked to have more guidance and more coaching from Olive on...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
It takes a sense of internal fortitude and commitment to change the way processes are done in an...
Login or Create an Account to see details.
Relationship
We have a lot of weekly meetings and touchpoints with the Olive team. Our operational team uses the...
Login or Create an Account to see details.
Relationship
We had a lot of involvement from Olive’s executive team when we were going through some issues with...
Login or Create an Account to see details.
Product
I couldn't do my work without Olive Prior Authorization; the tool is very efficient. I am very...
Login or Create an Account to see details.
Relationship
If I have any issues, I have ways of contacting the vendor through the site. I also have...
Login or Create an Account to see details.
Relationship, Product
We are still working on certain issues with claim statuses because the vendor couldn't turn on all...
Login or Create an Account to see details.
Relationship
Olive let go of a lot of people at one point. It felt like they did a whole changing of the guard....
Login or Create an Account to see details.
Value
Olive goes out to payers and asks them whether patients have any coverage. That is great. All of our...
Login or Create an Account to see details.
Operations
Olive's training has been pretty good, particularly in the beginning. During our implementation,...
Login or Create an Account to see details.
Relationship
The people that Olive hires are great. The people that we speak with make sure that we are...
Login or Create an Account to see details.
Culture, Product
In the beginning, Olive promoted the product as being able to do a lot more than it does. There are...
Login or Create an Account to see details.
Operations
At times, we felt like we were teaching Olive what they needed to know. We knew a lot more about the...
Login or Create an Account to see details.
Relationship
Olive doesn't have the rights to everything. We originally were able to do certain precertifications...
Login or Create an Account to see details.
Relationship, Product
For a smaller organization, Olive's product would be very helpful. When it comes to checking pending...
Login or Create an Account to see details.
Product
The product's reporting piece is amazing. The product's ability to pull data is far beyond where we...
Login or Create an Account to see details.
Relationship
Olive has tried to hold to anything they have told us. Olive is very involved, and they have tried...
Login or Create an Account to see details.
Product
We have had issues with some upgrades, but the product is really easy.
Login or Create an Account to see details.
Operations
Olive cut a third of their staff while going live on some of our initiatives. They never told us....
Login or Create an Account to see details.
Loyalty, Product
I see the vendor's competitors doing things, and I have had the thought that if I could combine the...
Login or Create an Account to see details.
Relationship
We are constantly finding out about issues with Olive’s solution that the vendor doesn't know about...
Login or Create an Account to see details.
Relationship
The executives at the C-suite level don't lean in. If they thought maybe they were losing us as a...
Login or Create an Account to see details.
Loyalty
Olive has a pretty good product, but we want it to be even more automated. Olive is working with...
Login or Create an Account to see details.
Relationship
Olive is readily available every time we need them.
Login or Create an Account to see details.
Product, Value
One of the best things that we have seen is the reduction of effort on our end. Getting...
Login or Create an Account to see details.
Relationship
Olive is very approachable and forthcoming with information despite the turnover that they have had,...
Login or Create an Account to see details.
Value
We have been paying the same amount ever since we started with Olive. They haven't gone up on their...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Olive is very willing to do a good job, and we are partnering with them to make the product better....
Login or Create an Account to see details.
Relationship
We are a very risk-averse organization, so we will never create our own center of excellence. That...
Login or Create an Account to see details.
Product, Value
Our end users seem to like the product, but it takes a lot of effort for us to get the system to work....
Login or Create an Account to see details.
Operations
Olive should work on making their implementations quicker and more sophisticated. We came into our...
Login or Create an Account to see details.
Featured Report
Preferences