Olive Prior Authorization
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Relationship

We are still working on certain issues with claim statuses because the vendor couldn't turn on all...

Jan 2023
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Director

Service and Support

Olive let go of a lot of people at one point. It felt like they did a whole changing of the guard....

Jan 2023
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Director

Technology

Olive goes out to payers and asks them whether patients have any coverage. That is great. All of our...

Jan 2023
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Manager

Implementation and Training

Olive's training has been pretty good, particularly in the beginning. During our implementation,...

Dec 2022
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Manager

Relationship

The people that Olive hires are great. The people that we speak with make sure that we are...

Dec 2022
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Manager

Sales and Contracting

In the beginning, Olive promoted the product as being able to do a lot more than it does. There are...

Dec 2022
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Manager

Relationship

At times, we felt like we were teaching Olive what they needed to know. We knew a lot more about the...

Dec 2022
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Manager

Service and Support

Olive doesn't have the rights to everything. We originally were able to do certain precertifications...

Dec 2022
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Manager

Lessons Learned

For a smaller organization, Olive's product would be very helpful. When it comes to checking pending...

Dec 2022
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Manager

Technology

The product's reporting piece is amazing. The product's ability to pull data is far beyond where we...

Dec 2022
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Manager

Relationship

Olive has tried to hold to anything they have told us. Olive is very involved, and they have tried...

Dec 2022
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Manager

Other Observations & Comments

We have had issues with some upgrades, but the product is really easy.

Dec 2022
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VP/Other Executive

Implementation and Training

Olive cut a third of their staff while going live on some of our initiatives. They never told us....

Dec 2022
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VP/Other Executive

Functionality and Upgrades

I see the vendor's competitors doing things, and I have had the thought that if I could combine the...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

We are constantly finding out about issues with Olive’s solution that the vendor doesn't know about...

Dec 2022
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VP/Other Executive

Relationship

The executives at the C-suite level don't lean in. If they thought maybe they were losing us as a...

Dec 2022
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Manager

Functionality and Upgrades

Olive has a pretty good product, but we want it to be even more automated. Olive is working with...

Nov 2022
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Manager

Relationship

Olive is readily available every time we need them.

Nov 2022
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Manager

ROI / Cost

One of the best things that we have seen is the reduction of effort on our end. Getting...

Nov 2022
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Manager

Relationship

Olive is very approachable and forthcoming with information despite the turnover that they have had,...

Nov 2022
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Manager

ROI / Cost

We have been paying the same amount ever since we started with Olive. They haven't gone up on their...

Nov 2022
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Director

Other Observations & Comments

Olive is very willing to do a good job, and we are partnering with them to make the product better....

Oct 2022
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Director

ROI / Cost

We are a very risk-averse organization, so we will never create our own center of excellence. That...

Oct 2022
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Director

Other Observations & Comments

Our end users seem to like the product, but it takes a lot of effort for us to get the system to work....

Oct 2022
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Director

Implementation and Training

Olive should work on making their implementations quicker and more sophisticated. We came into our...

Oct 2022
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Director

Other Observations & Comments

I have heard from our operational leaders that since some of our major payers don't always require...

Aug 2022
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Director

Implementation and Training

Our implementation was a bad experience. We spent years implementing Olive Prior Authorization...

Aug 2022
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Director

Future Outlook

Our future satisfaction will be better because Olive had a major layoff and will be changing their structure....

Aug 2022
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Director

Functionality and Upgrades

From a technical standpoint, the workflows are easy enough to do. The process for Olive Prior...

Aug 2022
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Director

Lessons Learned

A lot of organizations using Olive’s system have the system in their user interfaces. Based on our...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Everything in the system is script based, and that makes the system brittle. If the portal updates,...

Aug 2022
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VP/Other Executive

Interfacing and Integration

A workflow within the EMR will trigger the bot to pick up the workflow, go out and request...

Aug 2022
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VP/Other Executive

Other Observations & Comments

Some of Olive's strategies and experience from their previous work did not quite pass over into our...

Aug 2022
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VP/Other Executive

Relationship

We don’t have any interaction with Olive unless a transaction fails. Then there is a manual intervention....

Aug 2022
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Director

Relationship

Olive is a good partner. From a relationship standpoint, they have been very good. They are very...

Aug 2022
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Director

Implementation and Training

Olive’s training is great. They support the training, participate in the training, and meet with our...

Aug 2022
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Director

Implementation and Training

The implementation for the claims status piece took longer than we expected, but we were able to...

Aug 2022
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Director

Sales and Contracting

Olive pitches Olive Prior Authorization as more of an out-of-the-box solution, and that is not...

Aug 2022
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Director

Relationship

Olive engages with us. I have worked closely with the Olive team, and our primary point person has...

Aug 2022
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Director

Functionality and Upgrades

Olive Prior Authorization's coverage discovery portion does well. That is a newer functionality for...

Aug 2022
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Director

ROI / Cost

One thing that I don't think any of us realized is that there is constant maintenance required even...

Aug 2022
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Director

ROI / Cost

I do not see a return on investment with Olive Prior Authorization because the product has such a...

Aug 2022
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Director

ROI / Cost

One of the issues that we have had not only with our initial implementation but also with looking to...

Aug 2022
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Director

Functionality and Upgrades

I don't think Olive Prior Authorization meets the original expectations set forth, and other leaders...

Aug 2022
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Director

ROI / Cost

It has taken us significantly longer to see results than we were led to believe that it would....

Aug 2022
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Director

Relationship

The vendor has been very cooperative, and they have taken our feedback very well. They have been...

Aug 2022
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Director

Functionality and Upgrades

The vendor did a lot of things so that we would have less manual work. With the system, our people...

Aug 2022
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Director

Implementation and Training

The vendor is moving forward in the prior authorization area, and they tend to do a good job when...

Aug 2022
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Director

Interfacing and Integration

It has been difficult for us to get the system up and running. We have had to work through a lot of...

Aug 2022
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Director

Functionality and Upgrades

Medical necessity is a big part of prior authorization, but the system can't really help with it....

Aug 2022
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VP/Other Executive

Service and Support

Olive doesn’t necessarily bring knowledge about criteria guidelines to the table, but Olive does a...

Jul 2022
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VP/Other Executive

Relationship

We have a road map of three or four additional product lines that we plan to expand and add codes...

Jul 2022
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VP/Other Executive

Future Outlook

We are starting to see some success with Olive, and we are trying to change our tone about the...

Jul 2022
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VP/Other Executive

Relationship

We signed an agreement with Verata, and Olive purchased Verata. The leadership at Verata had a few...

Jul 2022
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VP/Other Executive

Relationship

We were several months into using Olive's system before we were doing anything of any value. When we...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

There were some things that we discussed with the vendor early on that either weren't presented...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Integrations in Olive's system could be better. We are always going to struggle when we are...

Jul 2022
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VP/Other Executive

Other Observations & Comments

I have heard from some vendors and payers that they aren't necessarily on board with the automation...

Jul 2022
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VP/Other Executive

Other Observations & Comments

Users are skeptical and aren't typically on board with automation because it becomes a personal...

Jul 2022
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VP/Other Executive

Future Outlook

The product’s functionality doesn't meet all of our needs today, but it is moving in the right...

Jul 2022
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VP/Other Executive

Service and Support

There has been and continues to be a ton of turnover, and I don't think that is unique to Olive. We...

Jul 2022
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Manager

ROI / Cost

Verata Pathway is a great organizational tool. We love its follow-up dates. The solution allows us...

Jun 2022
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Manager

Implementation and Training

We didn't get any training for the system. We had to learn everything on our own.

Jun 2022
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Manager

Functionality and Upgrades

The vendor needs to fix the system's eligibility. The system should flag us when a group number...

Jun 2022
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Manager

Functionality and Upgrades

We want to get more automation for Verata Pathway, but we don't trust the system at this point. It...

Jun 2022
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VP/Other Executive

Relationship

I wouldn't purchase Olive's system again because of the issues we continue to have. I have the...

Jun 2022
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VP/Other Executive

Sales and Contracting

We had some issues contracting with Olive, but they came back and rescinded what they said they were...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

I am not extremely dissatisfied or else we would have to do something different. But we went through...

Jun 2022
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VP/Other Executive

Implementation and Training

Something Olive presented well is that using their system is almost like a lifetime project. The...

Jun 2022
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VP/Other Executive

Interfacing and Integration

Our organization has a real push to start embracing technology, so the Olive system has helped us...

Jun 2022
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VP/Other Executive

Service and Support

The support from Olive has gotten better, but they are not proactive. That is a real issue we have...

Jun 2022
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CIO

Functionality and Upgrades

There is one piece of functionality that the vendor is working on, and once they fix it, we will be...

Jun 2022
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CIO

Other Observations & Comments

Some use cases have gone extremely well, and others are struggling. With one use case, we are...

Jun 2022
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CIO

ROI / Cost

As far as cost, we had to debate things with the vendor at the beginning. But once we had an...

Jun 2022
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CIO

Relationship

We have some challenges with the vendor’s support, but the vendor tries to be proactive.

Jun 2022
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Director

Functionality and Upgrades

Verata Pathway is not working as promoted. Initially, we had glowing expectations, but now we feel...

May 2022
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Director

ROI / Cost

We are not seeing a seamless integration, and we are not experiencing anticipated improvements in...

May 2022
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Director

Implementation and Training

The training was fine, but there has been no ongoing training. The implementation was good, but we...

May 2022
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Manager

Functionality and Upgrades

Things are going great with Verata. Verata Pathway is easy to use, and it has saved me time because...

Mar 2022
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Manager

Relationship

Our relationship with Verata is perfect. If we email them, they get back to us. The communication is...

Mar 2022
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Manager

Functionality and Upgrades

The system works well. What the vendor offers that is really strong is physical resources for...

Mar 2022
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Manager

ROI / Cost

The vendor does charge, but I feel like their prices are fair. The vendor definitely charges for...

Mar 2022
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Manager

Interfacing and Integration

The system works, but the issue is that it doesn’t integrate with every HIS system. There is some...

Mar 2022
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Manager

Functionality and Upgrades

There have not been a lot of challenges with the system. The upgrades are basically background...

Mar 2022
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Manager

Relationship

The physical resources the vendor provides really help. The vendor is very responsive when things...

Mar 2022
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