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Remote Patient Monitoring Commentary
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Schafer Jackson
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
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User Commentary

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Manager

Operations, Value

Optimize Health has been very good at training, and they have been good at delivering devices. I...

Dec 2023
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Manager

Loyalty, Relationship

Optimize Health does a really nice job because even our contact people jump on the phone within a...

Dec 2023
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Manager

Product, Value

Once in a while, Optimize Health's system connects with a nationwide carrier because it connects to...

Dec 2023
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Manager

Loyalty, Value

We do not have Optimize Health's system integrated with our EMR. There are some options, but we have...

Dec 2023
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Manager

Value

Optimize Health is supplying devices that meet our needs so that we can really assist patients, and...

Dec 2023
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Analyst/Coordinator

Product

The system is really good. It is pretty intuitive and really good for our patients, and it does what...

Dec 2023
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Analyst/Coordinator

Value

The financial ROI in the system is not there for us right now, and the solution isn't turning out to...

Dec 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

Optimize Health does try to keep their promises. When they brought us on, they had a really...

Dec 2023
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Analyst/Coordinator

Relationship

When we went on the system, the vendor sent a team here, and they were very attentive, worked with...

Dec 2023
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Analyst/Coordinator

Product

Because the system is not integrated for us, there are some things that are more cumbersome than...

Dec 2023
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Analyst/Coordinator

Product

I would caution people considering the system to go into it with their eyes open.

Dec 2023
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Manager

Relationship, Value

Optimize Health cares. They try to make things right all the time. Just because they can't get...

Nov 2023
||
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Manager

Operations

The previous version of the product was simple. I brought everybody in for training, and we were...

Nov 2023
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Manager

Relationship, Product

A fair number of the product's machines don't work or quit working, and we have to exchange them....

Nov 2023
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(0)
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VP/Other Executive

Product

We have a lot of people who say the product doesn't work. We have a box of devices that are returned...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

It takes a while to get an answer from Optimize Health’s support team. Our questions are answered by...

Nov 2023
||
(0)
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VP/Other Executive

Culture, Relationship

Optimize Health recently changed their billing structure, and I wasn't made aware. We got a blanket...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

The system doesn't connect at all with our EHR. The vendor has to download everything and send it to...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

Optimize Health has no service. They are only proactive about sending a bill. If somebody reaches...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Operations

Optimize Health said they could help patients interact with us, but we haven't gotten any tidbits of...

Nov 2023
||
(0)
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Director

Product

The patient side is great, and there is no issue. For the clinical side, the interface is just not...

Nov 2023
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(0)
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Director

Relationship

The vendor once forgot we had their product, and they had someone reach out to us a few weeks before...

Nov 2023
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(0)
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Director

Product

One thing I love is the ease of use of the cuffs for our patients. They don't have to have Wi-Fi,...

Nov 2023
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Director

Relationship

When we have cuffs that aren't accurate when I calibrate them against my ears, it is easy to return...

Nov 2023
||
(0)
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Director

Product

I used to be able to skip fields and enroll patients without having to put in phone numbers. Phone...

Nov 2023
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(0)
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Director

Operations

Things were great at the very beginning with Optimize Health, but then there was some turnover, and...

Nov 2023
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Director

Operations

There was an initial training before I even had access to the new portal for the product so that I...

Nov 2023
||
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Analyst/Coordinator

Product

Ever since Optimize Health updated the solution, I like it less. A lot of the features have been...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

The technical support from Optimize Health has been great. When I experience problems, I email them,...

Nov 2023
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Analyst/Coordinator

Operations, Product

Something I like is the pie chart with scores of how many patients are compliant. There is also a...

Nov 2023
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Analyst/Coordinator

Product

The system is user friendly. I can do everything I need to do and access what I need to access...

Nov 2023
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(0)
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CEO/President

Culture, Value

Optimize Health is lenient with their charges. At one point, they charged us incorrectly, but they...

Nov 2023
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(0)
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CEO/President

Product

The vendor’s tools are very straightforward. I haven't heard of any issues managing their dashboard....

Nov 2023
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(0)
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CEO/President

Relationship

The vendor helps with patient support. They have people reaching out to the patients regularly. We...

Nov 2023
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(0)
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CEO/President

Relationship

As soon as we wanted something from Optimize Health, they showed up within three days. The...

Nov 2023
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(0)
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CEO/President

Product

We would like the product to be more fully encapsulated. I want to press whatever button inside the...

Nov 2023
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(0)
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Analyst/Coordinator

Product

Optimize Health keeps all their promises, but I have some issues here and there because the platform...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

For improvements, everything looks good. The first product that Optimize Health came out with was...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The connectivity is really good compared to the connectivity of the old device. The old device...

Nov 2023
||
(0)
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Analyst/Coordinator

Value

Optimize Health doesn't nickel-and-dime us, and they have pretty much fulfilled the service they...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Our representative at Optimize Health is very responsive. That individual is always available....

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Optimize Health started with a different model of the blood pressure monitors, and over time, we...

Oct 2023
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(0)
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Analyst/Coordinator

Product

We use Remote Patient Monitoring to monitor our patients' blood pressure and their weight. Those are...

Oct 2023
||
(0)
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Manager

Loyalty

Optimize Health is part of our long-term plans. They have been pretty good about communicating, and...

Oct 2023
||
(0)
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Manager

Culture, Value

Optimize Health is changing their charges. They are actually about to bundle things so that there is...

Oct 2023
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(0)
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Nurse

Relationship

We had a liaison from Optimize Health, but we didn't have a good relationship with them. They...

Oct 2023
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(0)
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Nurse

Culture, Product, Value

There are some parts of Remote Patient Monitoring that we aren't able to use. For example, the...

Oct 2023
||
(0)
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 or  to see details.

Nurse

Product

When we started on the system, we felt like it functioned okay, but then the vendor updated and...

Oct 2023
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(0)
 Thank you  Helpful

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Manager

Product

I have learned the product, and Optimize Health has upgraded things and made them more user...

Oct 2023
||
(0)
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Manager

Relationship

I turn away other vendors that inquire. A lot of vendors have their staff run the RPM, so it is nice...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture

Optimize Health doesn't keep all of their promises. They made a lot of promises to us, but those...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Optimize Health came to our office to do an onboarding event. That was really helpful. The vendor's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system and its dashboard are very simple to use. It is very easy to read information in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's phone support is good, and the vendor's people are easy to contact. I have never had...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Remote Patient Monitoring is worth the time and effort; I’m satisfied.

Oct 2023
||
(0)
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Manager

Relationship

The vendor was very good with reporting their weekly reports to the patient.

Oct 2023
||
(0)
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Manager

Relationship

I haven't had any contact with Optimize Health’s executives other than when they first implemented...

Oct 2023
||
(0)
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Manager

Operations

We asked Optimize Health to send us a report regularly, and they did for a while, but then the...

Oct 2023
||
(0)
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Manager

Operations, Value

The system is great, but the implementation fee was expensive.

Oct 2023
||
(0)
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Manager

Product

The system has worked well, and the most important part is that it is really easy for the end users....

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

There is not a lot of training needed for the product. Mainly the training is on how to manipulate...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had very few maintenance issues with Optimize Health, but when we do need to contact them,...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

We have newer machines from Optimize Health that include a warranty, which is great because when we...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Some patients find it hard to test how often they need to, but most of them like the product because...

Jun 2023
||
(0)
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View All Reports
Related Reports
Performance
KLAS article icon
Remote Patient Monitoring 2023
30 May 23    |   Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Emerging Technology
KLAS article icon
Optimize Health Remote Patient Monitoring
06 May 22    |   Aurene Wilford and Schafer Jackson
Healthcare organizations seek to accelerate a continuous patient care experience while reducing administrative and financial costs, improving patient outcomes, and reducing hospitalizations. Remote patient monitoring vendors, like Optimize Health, aim to use advanced technology and expert support that engage patients in their care outside of regular office visits to improve clinical workflows and clinical outcomes with minimal up-front risk. This report examines the Optimize Health customer experience.



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