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User Commentary
Relationship
For areas that the vendor can improve on, they could be more receptive to us. There is a lack of...
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Relationship, Product
Areas that are great and are much thought of are probably just the software. Optimize Health is...
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Product
I would like to see some simplified processes, like new patient enrollment, in Remote Patient...
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Product
Remote Patient Monitoring’s data analytics and reporting are very effective. The solution gives me...
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Product
There are times when we have to change the machines, send them back, and then reorder more. The...
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Product, Value
The solution is a fairly simple program to run, and it helps us keep track of all the patients and...
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Relationship
We lost our contact person who we have worked with for a long time, so obviously, we are a little...
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Relationship, Product
Remote Patient Monitoring is exactly what Optimize Health says it is. The product is pretty easy....
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Relationship, Value
Optimize Health helps us. If we call them, they are right there. They have actually helped us get...
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Value
An outcome of using the product is not needing the patient to come in as often to measure their...
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Operations
For the implementation, we actually had people come out and work with our providers and nurses and...
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Product, Value
Optimize Health Remote Patient Monitoring is pretty good. If someone could afford it, I think they...
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Value
The implementation with Optimize Health was a bit of a mess. They were going through some changes,...
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Relationship
The people at Optimize Health don’t understand that a lot of people are being monitored because they...
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Relationship
In a nutshell, Optimize Health was great when it came to the service between the provider and the...
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Value
We had an incident where we didn’t realize we were getting bills that were hurting us. We discussed...
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Relationship
We have had a lot of communication issues with Optimize Health. They have a high turnover rate, so...
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Value
Optimize Health loves to charge us for every little thing. They charge us to use the platform, they...
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Product
Optimize Health hasn't really released any new technology lately, and the reliability of their...
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Operations
Optimize Health sent a team of people to help us get set up and learn the system when we were doing...
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Loyalty, Value
From a basic revenue standpoint, the system brings in a lot of revenue for our office, so we will...
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Product
The only thing that Optimize Health could improve would be the blood pressure monitors. They come...
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Relationship, Product
We have one pain point with the vendor. We have been requesting a certain functionality from the...
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Relationship
Optimize Health keeps us informed. We have a customer service representative who is at our beck and...
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Loyalty, Product
We would really like to have an alerts tab in the system. We are also looking to be able to get...
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Product
I have recommended the system to others before. I tell people about its ease of use and how well we...
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Relationship
Optimize Health’s service is really good. I have regular meetings with our project manager, and they...
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Relationship, Product
We had a couple of defective blood pressure machines, but Optimize Health took care of that right...
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Operations, Product
Optimize Health Remote Patient Monitoring is pretty easy to use, but if we don't click the headers...
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Value
We have seen a huge increase in our revenue since we started using Optimize Health Remote Patient...
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Relationship
Optimize Health has done really good at keeping us updated with new services that they are offering,...
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Product
The website is really good because we can see everything in terms of what we have met, what we...
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Product
We would like to find a different platform from Optimize Health Remote Patient Monitoring because...
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Operations, Value
Optimize Health has been very good at training, and they have been good at delivering devices. I...
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Loyalty, Relationship
Optimize Health does a really nice job because even our contact people jump on the phone within a...
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Product, Value
Once in a while, Optimize Health's system connects with a nationwide carrier because it connects to...
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Loyalty, Value
We do not have Optimize Health's system integrated with our EMR. There are some options, but we have...
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Value
Optimize Health is supplying devices that meet our needs so that we can really assist patients, and...
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Product
The system is really good. It is pretty intuitive and really good for our patients, and it does what...
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Value
The financial ROI in the system is not there for us right now, and the solution isn't turning out to...
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Culture, Relationship
Optimize Health does try to keep their promises. When they brought us on, they had a really...
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Relationship
When we went on the system, the vendor sent a team here, and they were very attentive, worked with...
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Product
Because the system is not integrated for us, there are some things that are more cumbersome than...
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Product
I would caution people considering the system to go into it with their eyes open.
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Relationship, Value
Optimize Health cares. They try to make things right all the time. Just because they can't get...
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Operations
The previous version of the product was simple. I brought everybody in for training, and we were...
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Relationship, Product
A fair number of the product's machines don't work or quit working, and we have to exchange them....
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Product
We have a lot of people who say the product doesn't work. We have a box of devices that are returned...
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Relationship
It takes a while to get an answer from Optimize Health’s support team. Our questions are answered by...
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Culture, Relationship
Optimize Health recently changed their billing structure, and I wasn't made aware. We got a blanket...
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Product, Value
The system doesn't connect at all with our EHR. The vendor has to download everything and send it to...
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Relationship, Value
Optimize Health has no service. They are only proactive about sending a bill. If somebody reaches...
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Relationship, Operations
Optimize Health said they could help patients interact with us, but we haven't gotten any tidbits of...
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Product
The patient side is great, and there is no issue. For the clinical side, the interface is just not...
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Relationship
The vendor once forgot we had their product, and they had someone reach out to us a few weeks before...
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Product
One thing I love is the ease of use of the cuffs for our patients. They don't have to have Wi-Fi,...
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Relationship
When we have cuffs that aren't accurate when I calibrate them against my ears, it is easy to return...
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Product
I used to be able to skip fields and enroll patients without having to put in phone numbers. Phone...
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Operations
Things were great at the very beginning with Optimize Health, but then there was some turnover, and...
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Operations
There was an initial training before I even had access to the new portal for the product so that I...
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Product
Ever since Optimize Health updated the solution, I like it less. A lot of the features have been...
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Relationship
The technical support from Optimize Health has been great. When I experience problems, I email them,...
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Operations, Product
Something I like is the pie chart with scores of how many patients are compliant. There is also a...
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Product
The system is user friendly. I can do everything I need to do and access what I need to access...
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Culture, Value
Optimize Health is lenient with their charges. At one point, they charged us incorrectly, but they...
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Product
The vendor’s tools are very straightforward. I haven't heard of any issues managing their dashboard....
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Relationship
The vendor helps with patient support. They have people reaching out to the patients regularly. We...
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Relationship
As soon as we wanted something from Optimize Health, they showed up within three days. The...
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Product
We would like the product to be more fully encapsulated. I want to press whatever button inside the...
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Product
Optimize Health keeps all their promises, but I have some issues here and there because the platform...
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Loyalty, Product
For improvements, everything looks good. The first product that Optimize Health came out with was...
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Loyalty, Product
The connectivity is really good compared to the connectivity of the old device. The old device...
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Value
Optimize Health doesn't nickel-and-dime us, and they have pretty much fulfilled the service they...
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Relationship, Operations
Our representative at Optimize Health is very responsive. That individual is always available....
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Relationship, Product
Optimize Health started with a different model of the blood pressure monitors, and over time, we...
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Product
We use Remote Patient Monitoring to monitor our patients' blood pressure and their weight. Those are...
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