Remote Patient Monitoring
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Schafer Jackson
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User Commentary

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Manager

ROI / Cost (care and feeding)

The product is an additional revenue source. We have a lot of patients that live far away, and if...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Every time I have talked to Optimize Health or had any sort of dispute about an invoice, they have...

Sep 2022
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Manager

Service and Support

We have received some products from Optimize Health that have been faulty, and we have had to ship...

Sep 2022
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Manager

Service and Support

We were recently assigned a new representative, and that person does not get involved or follow up...

Sep 2022
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Manager

Functionality and Upgrades

I think Optimize Health's system is the way of the future. Healthcare is headed toward more RPM, and...

Sep 2022
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CEO/President

Relationship

With little notice, Optimize Health is very willing to work with us almost immediately.

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Though the vendor may not be the biggest or the best, Optimize Health's solution is a good and cheap...

Aug 2022
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CEO/President

Technology

Optimize Health's system is good at transmitting information from the patient to my EMR. In fact,...

Aug 2022
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Analyst/Coordinator

Technology

I like that patients are able to use a monitor wherever there is a cell connection. We have a...

Jun 2022
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Analyst/Coordinator

Relationship

I would gladly have a meeting with the vendor, but they never contact me, send an email, or do...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Patients use the device as soon as we train them how to use it, so they can use the device the same...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

One piece of negative feedback from patients is that when patients check their blood pressure, we...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

We can send out SMS text messages, but we were wondering whether there is any way for the vendor to...

Jun 2022
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Manager

Lessons Learned

It is very expensive to buy replacement strips and testing meters. We supply those for the patients...

May 2022
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Manager

Relationship

Optimize Health has done a lot of updates since we first got the product. The vendor is very...

May 2022
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Manager

Functionality and Upgrades

Some aspects of the software can be easy to use and manage. My diabetic patients love the way the...

May 2022
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Manager

ROI / Cost (care and feeding)

At first, using Optimize Health's system was very easy. I received my money’s worth during COVID-19...

May 2022
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Manager

ROI / Cost (care and feeding)

Using Optimize Health's RPM system has been difficult because of our geography and cell service....

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Buying the equipment was expensive, but it is really great that we can service the patients through...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

One of the deciding factors of why we went with Optimize Health was that their results could be...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are having some issues with the new blood pressure cuffs. I feel like they aren't very good...

Mar 2022
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Analyst/Coordinator

Relationship

We had immediate, fantastic results with Optimize Health because I was already familiar with RPM. We...

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Optimize Health's software because there was a certain fluency in the reporting and an...

Mar 2022
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Director

Service and Support

I really like the vendor's level of customer support and responsiveness. If we call, there is...

Mar 2022
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Director

Lessons Learned

There is a complexity to RPM that Optimize Health did not fully understand when they came into the...

Mar 2022
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Director

Relationship

Optimize Health is delayed in keeping their promises. I have not gotten what I have asked for yet....

Mar 2022
||
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Director

Functionality and Upgrades

Optimize Health could improve how they manage alerts when a patient has a reading that is beyond the...

Mar 2022
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Director

Functionality and Upgrades

Implementing Optimize Health's solution was simple. The application is very good visually, and the...

Mar 2022
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Director

Functionality and Upgrades

We need different languages in Optimize Health's system because we will have patients with different...

Mar 2022
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Physician

Relationship

I like the vendor's responsiveness. If there is ever an issue or opportunity for us to learn and...

Mar 2022
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Physician

Functionality and Upgrades

The software is fairly responsive. It is not glitchy, and all the devices work well. Patients...

Mar 2022
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Physician

Service and Support

There has been no new technology delivered by the vendor. Initially, their vendor executives were...

Mar 2022
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Physician

Functionality and Upgrades

The one thing that the vendor would hugely benefit from is if there were an app that patients could...

Mar 2022
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Physician

Other Observations & Comments

The product is part of our long-term plans for now, but if there were a vendor on the market who was...

Mar 2022
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Manager

Other Observations & Comments

We had a few issues with the vendor's website that we needed to get fixed, and it took the vendor a...

Mar 2022
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Manager

Functionality and Upgrades

The system is really great and seamless. At one point, we had issues with some of our equipment, but...

Mar 2022
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VP/Other Executive

Relationship

We have decided to stick with Optimize Health for the long term. We are very happy with them. I have...

Mar 2022
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VP/Other Executive

Service and Support

At one point, with a few years' worth of data in the system, Optimize Health's system lagged a bit,...

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

Optimize Health's solution is a very easy system to train people on. We have onboarded multiple...

Mar 2022
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VP/Other Executive

Other Observations & Comments

Optimize Health offers advice and training, but we have developed our own internal policies over the...

Mar 2022
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Director

ROI / Cost (care and feeding)

If patients are going to be checking the machines daily or five times a week, the machines need to...

Mar 2022
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Director

Relationship

After we get a machine, Optimize Health doesn't do much. We are the ones who do the calling to the...

Mar 2022
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Director

Technology

Unless certain things change, I am not even recommending the product at this time. The cuffs don't...

Mar 2022
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Director

ROI / Cost (care and feeding)

The machines are not resilient, and the cuffs are not long lasting. We now have to put money in and...

Mar 2022
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Manager

Relationship

We had some problems during the implementation, but the vendor hung in there and worked through...

Mar 2022
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Manager

Implementation and Training

The vendor's training was good. If we had problems, the vendor was more than willing to help us.

Mar 2022
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Manager

Lessons Learned

There is a lack of sharing information around the product's growth in a usable direction. The vendor...

Mar 2022
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Manager

Future Outlook

I would not buy this product again. We are phasing it out right now. The vendor went in an...

Mar 2022
||
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Manager

Relationship

I would not say Optimize Health keeps all promises. We have had whole meetings to discuss...

Mar 2022
||
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Manager

Relationship

The vendor got a new director, and that person calls us with great ideas, but they are the same...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

The vendor's fees are all up front, but everyone else's costs in the industry have come down, and...

Mar 2022
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CEO/President

Relationship

The vendor does a good job of supporting us, and I don’t have any issues with them. I haven't even...

Mar 2022
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CEO/President

Relationship

Our implementation person from Optimize Health was awesome. This individual tried to make everything...

Mar 2022
||
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CEO/President

ROI / Cost (care and feeding)

Optimize Health is up front about their costs; I haven't seen any surprise charges.

Mar 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

I looked at a couple of other products but chose Optimize Health's product because it was easy to...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

If clients really want to get the full benefit of Optimize Health’s remote patient monitoring...

Mar 2022
||
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CEO/President

Functionality and Upgrades

Optimize Health's monitoring service alerted us when the heart rate of one of our patients was up,...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I really enjoy Optimize Health's product. It is so helpful. Whenever we had a patient with very high...

Feb 2022
||
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We looked at a few other vendors that explained how their products worked, but we liked how Optimize...

Feb 2022
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Manager

Service and Support

Optimize Health can resolve our issues, but when we reach out to the support people, the response...

Feb 2022
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Manager

Functionality and Upgrades

The Optimize Health portal is very easy to use and navigate. When students come into the clinic,...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is a great way to monitor people’s overall health. We can keep track of their medicines...

Feb 2022
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Analyst/Coordinator

Service and Support

Optimize Health has been okay to work with. If we have an issue, we can call them, and they usually...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor doesn’t avoid charging for every little thing. Whenever I call them for help, they don’t...

Feb 2022
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Analyst/Coordinator

Technology

The system can be a lot to keep up with at times. Optimize Health has offered a few different...

Feb 2022
||
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Analyst/Coordinator

Relationship

Our representative from Optimize Health is always offering to train us. They are very attentive....

Feb 2022
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Analyst/Coordinator

Service and Support

There is not much proactivity. We check in often, but we don't get emails from our representative...

Feb 2022
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Analyst/Coordinator

Technology

I was under the impression that the average lifespan of the blood pressure cuff was one and a half...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

The product’s integration abilities maximize our free time. Since I have been using the site...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There are only a few things I sometimes forget to do, like detach a device from a patient who is...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

The system is pretty good, but some people are inherently not going to listen to medication...

Feb 2022
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Manager

Interfacing and Integration

The solution's reports have some limitations. I can see trends in the data from those reports when...

Feb 2022
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Manager

ROI / Cost (care and feeding)

When a patient's blood pressure is elevated, they normally go into a care center to be seen....

Feb 2022
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Manager

Future Outlook

At some point, we will consider getting more products from Optimize Health. Hopefully in the future,...

Feb 2022
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Manager

Functionality and Upgrades

There is a lag in billing. It doesn't work with commercial patients. We have experienced a bit of a...

Feb 2022
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Manager

Technology

The device is so simple that the monitor is inside it. We don't have to hook it up to Bluetooth or...

Feb 2022
||
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Manager

Service and Support

I love Optimize Health. I would recommend them to any organization interested in acquiring an RPM...

Feb 2022
||
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Manager

Technology

We would like the machines to last forever without errors. Sometimes patients say that their machine...

Feb 2022
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Manager

Functionality and Upgrades

The product is very simple for our staff. Not everybody has RPM programs, but they are so important....

Feb 2022
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Physician

ROI / Cost (care and feeding)

The solution has helped us achieve better patient compliance.

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

We started to see returns on our financial investment in the product within a few months. The...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I am a strong advocate for improving patients' health outcomes. Initially, the only thing that I...

Feb 2022
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Manager

Service and Support

Optimize Health has been very transparent when it comes to working with us and with our limitations....

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We selected Optimize Health because another facility that we worked with had already been using...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

When we started with the product, it was straightforward and easy to get patients to use because...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Within the first month of using the product, we noticed that some medications that some patients...

Feb 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

A few companies reached out to us, and we researched things for quite some time before we decided on...

Feb 2022
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Manager

Implementation and Training

The vendor has made themselves very available for training. We haven't had the need, but I know if...

Feb 2022
||
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Manager

Lessons Learned

I have advised several of my colleagues who are considering the solution to make sure that they are...

Feb 2022
||
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Manager

Implementation and Training

We usually only have one additional training, so I can't give the vendor's training a perfect score....

Feb 2022
||
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Manager

Functionality and Upgrades

The vendor has a dashboard that is easy for us to read and follow. It allows us to easily pull up...

Feb 2022
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Manager

Service and Support

There are a few people from Optimize Health who are readily available to help us. I can even call...

Feb 2022
||
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Nurse

Win/Loss - Why they were selected (by current clients)

The director of our office chose Optimize Health's system because it had more structure,...

Feb 2022
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Nurse

Functionality and Upgrades

Optimize Health has a great website, especially for catching low or high blood pressure. I have...

Feb 2022
||
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Nurse

Interfacing and Integration

The Optimize Health system isn't integrated with our EMR because of the type of EMR that we use, but...

Feb 2022
||
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Nurse

Implementation and Training

All my training for the Optimize Health system was through the vendor’s webinars, which were very...

Feb 2022
||
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Nurse

Functionality and Upgrades

I would like to be able to delete weight measurements in Optimize Health. If a patient's child steps...

Feb 2022
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Nurse

Service and Support

Optimize Health is going through some changes. We were assigned a specific coordinator who was in...

Feb 2022
||
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Nurse

ROI / Cost (care and feeding)

I am sure that we will enroll more patients into Optimize Health's system, but I see pushback due to...

Feb 2022
||
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Analyst/Coordinator

Relationship

Optimize Health is very quick to respond to issues. If I come up with an idea, then the vendor's...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The solution is a really good platform, and everything on it is very easy to use. I don't think that...

Feb 2022
||
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Manager

Functionality and Upgrades

There were some discrepancies in what we thought was going to happen with the solution. We thought...

Dec 2021
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Manager

Functionality and Upgrades

With Optimize Health, we have to buy the test strips for the glucose meters for the patients, and I...

Dec 2021
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Manager

Interfacing and Integration

When we are using the Optimize Health software and we decide we need to make a change in medications...

Dec 2021
||
(0)
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Manager

Relationship

I am not being told about any new developments that Optimize Health has. I would be very interested...

Dec 2021
||
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Manager

Relationship

When Optimize Health has come to me to bring up apparent problems, they are things that I am already...

Dec 2021
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Manager

ROI / Cost (care and feeding)

One of the outcomes that we expected to get from the solution was to generate a more significant...

Dec 2021
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Manager

Other Observations & Comments

When I started considering blood pressure, I was doing a bit of online research about remote...

Dec 2021
||
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Manager

Lessons Learned

I would recommend to someone using the solution to get it organized up front. That doesn't just...

Dec 2021
||
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