Home chevron icon Value Based Care chevron icon Telehealth chevron icon Remote Patient Monitoring

Remote Patient Monitoring Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
View Report
Remote Patient Monitoring 2023: Healthcare Organizations Test Solutions in Rapidly Evolving Market
View Report
Optimize Health Remote Patient Monitoring: Emerging Technology Spotlight 2022
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Relationship

For areas that the vendor can improve on, they could be more receptive to us. There is a lack of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Areas that are great and are much thought of are probably just the software. Optimize Health is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like to see some simplified processes, like new patient enrollment, in Remote Patient...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Remote Patient Monitoring’s data analytics and reporting are very effective. The solution gives me...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are times when we have to change the machines, send them back, and then reorder more. The...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The solution is a fairly simple program to run, and it helps us keep track of all the patients and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We lost our contact person who we have worked with for a long time, so obviously, we are a little...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Remote Patient Monitoring is exactly what Optimize Health says it is. The product is pretty easy....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Optimize Health helps us. If we call them, they are right there. They have actually helped us get...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

An outcome of using the product is not needing the patient to come in as often to measure their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For the implementation, we actually had people come out and work with our providers and nurses and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Optimize Health Remote Patient Monitoring is pretty good. If someone could afford it, I think they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The implementation with Optimize Health was a bit of a mess. They were going through some changes,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people at Optimize Health don’t understand that a lot of people are being monitored because they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In a nutshell, Optimize Health was great when it came to the service between the provider and the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We had an incident where we didn’t realize we were getting bills that were hurting us. We discussed...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had a lot of communication issues with Optimize Health. They have a high turnover rate, so...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Optimize Health loves to charge us for every little thing. They charge us to use the platform, they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Optimize Health hasn't really released any new technology lately, and the reliability of their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Optimize Health sent a team of people to help us get set up and learn the system when we were doing...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

From a basic revenue standpoint, the system brings in a lot of revenue for our office, so we will...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The only thing that Optimize Health could improve would be the blood pressure monitors. They come...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have one pain point with the vendor. We have been requesting a certain functionality from the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Optimize Health keeps us informed. We have a customer service representative who is at our beck and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would really like to have an alerts tab in the system. We are also looking to be able to get...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have recommended the system to others before. I tell people about its ease of use and how well we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Optimize Health’s service is really good. I have regular meetings with our project manager, and they...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We had a couple of defective blood pressure machines, but Optimize Health took care of that right...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Optimize Health Remote Patient Monitoring is pretty easy to use, but if we don't click the headers...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We have seen a huge increase in our revenue since we started using Optimize Health Remote Patient...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Optimize Health has done really good at keeping us updated with new services that they are offering,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The website is really good because we can see everything in terms of what we have met, what we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like to find a different platform from Optimize Health Remote Patient Monitoring because...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Optimize Health has been very good at training, and they have been good at delivering devices. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Optimize Health does a really nice job because even our contact people jump on the phone within a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Once in a while, Optimize Health's system connects with a nationwide carrier because it connects to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We do not have Optimize Health's system integrated with our EMR. There are some options, but we have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Optimize Health is supplying devices that meet our needs so that we can really assist patients, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is really good. It is pretty intuitive and really good for our patients, and it does what...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The financial ROI in the system is not there for us right now, and the solution isn't turning out to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Optimize Health does try to keep their promises. When they brought us on, they had a really...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we went on the system, the vendor sent a team here, and they were very attentive, worked with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Because the system is not integrated for us, there are some things that are more cumbersome than...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would caution people considering the system to go into it with their eyes open.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Optimize Health cares. They try to make things right all the time. Just because they can't get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The previous version of the product was simple. I brought everybody in for training, and we were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

A fair number of the product's machines don't work or quit working, and we have to exchange them....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have a lot of people who say the product doesn't work. We have a box of devices that are returned...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It takes a while to get an answer from Optimize Health’s support team. Our questions are answered by...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Optimize Health recently changed their billing structure, and I wasn't made aware. We got a blanket...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system doesn't connect at all with our EHR. The vendor has to download everything and send it to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Optimize Health has no service. They are only proactive about sending a bill. If somebody reaches...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Optimize Health said they could help patients interact with us, but we haven't gotten any tidbits of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The patient side is great, and there is no issue. For the clinical side, the interface is just not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor once forgot we had their product, and they had someone reach out to us a few weeks before...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing I love is the ease of use of the cuffs for our patients. They don't have to have Wi-Fi,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have cuffs that aren't accurate when I calibrate them against my ears, it is easy to return...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I used to be able to skip fields and enroll patients without having to put in phone numbers. Phone...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Things were great at the very beginning with Optimize Health, but then there was some turnover, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was an initial training before I even had access to the new portal for the product so that I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Ever since Optimize Health updated the solution, I like it less. A lot of the features have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The technical support from Optimize Health has been great. When I experience problems, I email them,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Something I like is the pie chart with scores of how many patients are compliant. There is also a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is user friendly. I can do everything I need to do and access what I need to access...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Optimize Health is lenient with their charges. At one point, they charged us incorrectly, but they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The vendor’s tools are very straightforward. I haven't heard of any issues managing their dashboard....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor helps with patient support. They have people reaching out to the patients regularly. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

As soon as we wanted something from Optimize Health, they showed up within three days. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We would like the product to be more fully encapsulated. I want to press whatever button inside the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Optimize Health keeps all their promises, but I have some issues here and there because the platform...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

For improvements, everything looks good. The first product that Optimize Health came out with was...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The connectivity is really good compared to the connectivity of the old device. The old device...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Optimize Health doesn't nickel-and-dime us, and they have pretty much fulfilled the service they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Our representative at Optimize Health is very responsive. That individual is always available....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Optimize Health started with a different model of the blood pressure monitors, and over time, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use Remote Patient Monitoring to monitor our patients' blood pressure and their weight. Those are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Remote Patient Monitoring 2023
30 May 23    |   Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Emerging Technology
KLAS article icon
Optimize Health Remote Patient Monitoring
06 May 22    |   Aurene Wilford and Schafer Jackson
Healthcare organizations seek to accelerate a continuous patient care experience while reducing administrative and financial costs, improving patient outcomes, and reducing hospitalizations. Remote patient monitoring vendors, like Optimize Health, aim to use advanced technology and expert support that engage patients in their care outside of regular office visits to improve clinical workflows and clinical outcomes with minimal up-front risk. This report examines the Optimize Health customer experience.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​