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Remote Patient Monitoring Commentary
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Paul Hess
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
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User Commentary

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Nurse

Culture

The product did not have a bidirectional integration in the beginning, and it still does not have...

Nov 2024
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(0)
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Analyst/Coordinator

Product

I like Remote Patient Monitoring because we can see how the patients are doing and how their blood...

Oct 2024
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Manager

Relationship

For areas that the vendor can improve on, they could be more receptive to us. There is a lack of...

Oct 2024
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Manager

Relationship, Product

Areas that are great and are much thought of are probably just the software. Optimize Health is...

Oct 2024
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Physician

Product

I would like to see some simplified processes, like new patient enrollment, in Remote Patient...

Oct 2024
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Physician

Product

Remote Patient Monitoring’s data analytics and reporting are very effective. The solution gives me...

Oct 2024
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Analyst/Coordinator

Product

There are times when we have to change the machines, send them back, and then reorder more. The...

Sep 2024
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Analyst/Coordinator

Product, Value

The solution is a fairly simple program to run, and it helps us keep track of all the patients and...

Sep 2024
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Manager

Relationship

We lost our contact person who we have worked with for a long time, so obviously, we are a little...

May 2024
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Manager

Relationship, Product

Remote Patient Monitoring is exactly what Optimize Health says it is. The product is pretty easy....

May 2024
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Manager

Relationship, Value

Optimize Health helps us. If we call them, they are right there. They have actually helped us get...

May 2024
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Manager

Value

An outcome of using the product is not needing the patient to come in as often to measure their...

May 2024
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Manager

Operations

For the implementation, we actually had people come out and work with our providers and nurses and...

May 2024
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(0)
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Manager

Product, Value

Optimize Health Remote Patient Monitoring is pretty good. If someone could afford it, I think they...

May 2024
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Manager

Value

The implementation with Optimize Health was a bit of a mess. They were going through some changes,...

May 2024
||
(0)
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Manager

Relationship

The people at Optimize Health don’t understand that a lot of people are being monitored because they...

May 2024
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Manager

Relationship

In a nutshell, Optimize Health was great when it came to the service between the provider and the...

May 2024
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(0)
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Manager

Value

We had an incident where we didn’t realize we were getting bills that were hurting us. We discussed...

May 2024
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Analyst/Coordinator

Relationship

We have had a lot of communication issues with Optimize Health. They have a high turnover rate, so...

May 2024
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(0)
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Analyst/Coordinator

Value

Optimize Health loves to charge us for every little thing. They charge us to use the platform, they...

May 2024
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Analyst/Coordinator

Product

Optimize Health hasn't really released any new technology lately, and the reliability of their...

May 2024
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Analyst/Coordinator

Operations

Optimize Health sent a team of people to help us get set up and learn the system when we were doing...

May 2024
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Analyst/Coordinator

Loyalty, Value

From a basic revenue standpoint, the system brings in a lot of revenue for our office, so we will...

May 2024
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(0)
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Analyst/Coordinator

Product

The only thing that Optimize Health could improve would be the blood pressure monitors. They come...

Apr 2024
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(0)
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Director

Relationship, Product

We have one pain point with the vendor. We have been requesting a certain functionality from the...

Apr 2024
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(0)
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Director

Relationship

Optimize Health keeps us informed. We have a customer service representative who is at our beck and...

Apr 2024
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(0)
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Director

Loyalty, Product

We would really like to have an alerts tab in the system. We are also looking to be able to get...

Apr 2024
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(0)
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Director

Product

I have recommended the system to others before. I tell people about its ease of use and how well we...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

Optimize Health’s service is really good. I have regular meetings with our project manager, and they...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We had a couple of defective blood pressure machines, but Optimize Health took care of that right...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Optimize Health Remote Patient Monitoring is pretty easy to use, but if we don't click the headers...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

We have seen a huge increase in our revenue since we started using Optimize Health Remote Patient...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Optimize Health has done really good at keeping us updated with new services that they are offering,...

Apr 2024
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(0)
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Analyst/Coordinator

Product

The website is really good because we can see everything in terms of what we have met, what we...

Apr 2024
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(0)
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Analyst/Coordinator

Product

We would like to find a different platform from Optimize Health Remote Patient Monitoring because...

Apr 2024
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Related Reports
Performance
KLAS article icon
Remote Patient Monitoring 2023
30 May 23    |   Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration. † See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Emerging Technology
KLAS article icon
Optimize Health Remote Patient Monitoring
06 May 22    |   Aurene Wilford and Schafer Jackson
Healthcare organizations seek to accelerate a continuous patient care experience while reducing administrative and financial costs, improving patient outcomes, and reducing hospitalizations. Remote patient monitoring vendors, like Optimize Health, aim to use advanced technology and expert support that engage patients in their care outside of regular office visits to improve clinical workflows and clinical outcomes with minimal up-front risk. This report examines the Optimize Health customer experience.



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