Remote Patient Monitoring Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Nurse

Culture

The product did not have a bidirectional integration in the beginning, and it still does not have...

Nov 2024
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Analyst/Coordinator

Product

I like Remote Patient Monitoring because we can see how the patients are doing and how their blood...

Oct 2024
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Manager

Relationship

For areas that the vendor can improve on, they could be more receptive to us. There is a lack of...

Oct 2024
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Manager

Relationship, Product

Areas that are great and are much thought of are probably just the software. Optimize Health is...

Oct 2024
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Physician

Product

I would like to see some simplified processes, like new patient enrollment, in Remote Patient...

Oct 2024
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Physician

Product

Remote Patient Monitoring’s data analytics and reporting are very effective. The solution gives me...

Oct 2024
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Analyst/Coordinator

Product

There are times when we have to change the machines, send them back, and then reorder more. The...

Sep 2024
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Analyst/Coordinator

Product, Value

The solution is a fairly simple program to run, and it helps us keep track of all the patients and...

Sep 2024
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Manager

Relationship

We lost our contact person who we have worked with for a long time, so obviously, we are a little...

May 2024
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Manager

Relationship, Product

Remote Patient Monitoring is exactly what Optimize Health says it is. The product is pretty easy....

May 2024
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Manager

Relationship, Value

Optimize Health helps us. If we call them, they are right there. They have actually helped us get...

May 2024
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Manager

Value

An outcome of using the product is not needing the patient to come in as often to measure their...

May 2024
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Manager

Operations

For the implementation, we actually had people come out and work with our providers and nurses and...

May 2024
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Manager

Product, Value

Optimize Health Remote Patient Monitoring is pretty good. If someone could afford it, I think they...

May 2024
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Manager

Value

The implementation with Optimize Health was a bit of a mess. They were going through some changes,...

May 2024
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Manager

Relationship

The people at Optimize Health don’t understand that a lot of people are being monitored because they...

May 2024
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Manager

Relationship

In a nutshell, Optimize Health was great when it came to the service between the provider and the...

May 2024
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Manager

Value

We had an incident where we didn’t realize we were getting bills that were hurting us. We discussed...

May 2024
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Analyst/Coordinator

Relationship

We have had a lot of communication issues with Optimize Health. They have a high turnover rate, so...

May 2024
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Analyst/Coordinator

Value

Optimize Health loves to charge us for every little thing. They charge us to use the platform, they...

May 2024
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Analyst/Coordinator

Product

Optimize Health hasn't really released any new technology lately, and the reliability of their...

May 2024
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Analyst/Coordinator

Operations

Optimize Health sent a team of people to help us get set up and learn the system when we were doing...

May 2024
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Analyst/Coordinator

Loyalty, Value

From a basic revenue standpoint, the system brings in a lot of revenue for our office, so we will...

May 2024
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Analyst/Coordinator

Product

The only thing that Optimize Health could improve would be the blood pressure monitors. They come...

Apr 2024
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Director

Relationship, Product

We have one pain point with the vendor. We have been requesting a certain functionality from the...

Apr 2024
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Director

Relationship

Optimize Health keeps us informed. We have a customer service representative who is at our beck and...

Apr 2024
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Director

Loyalty, Product

We would really like to have an alerts tab in the system. We are also looking to be able to get...

Apr 2024
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Director

Product

I have recommended the system to others before. I tell people about its ease of use and how well we...

Apr 2024
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Analyst/Coordinator

Relationship

Optimize Health’s service is really good. I have regular meetings with our project manager, and they...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We had a couple of defective blood pressure machines, but Optimize Health took care of that right...

Apr 2024
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Analyst/Coordinator

Operations, Product

Optimize Health Remote Patient Monitoring is pretty easy to use, but if we don't click the headers...

Apr 2024
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Analyst/Coordinator

Value

We have seen a huge increase in our revenue since we started using Optimize Health Remote Patient...

Apr 2024
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Analyst/Coordinator

Relationship

Optimize Health has done really good at keeping us updated with new services that they are offering,...

Apr 2024
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Analyst/Coordinator

Product

The website is really good because we can see everything in terms of what we have met, what we...

Apr 2024
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Analyst/Coordinator

Product

We would like to find a different platform from Optimize Health Remote Patient Monitoring because...

Apr 2024
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Manager

Operations, Value

Optimize Health has been very good at training, and they have been good at delivering devices. I...

Dec 2023
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Manager

Loyalty, Relationship

Optimize Health does a really nice job because even our contact people jump on the phone within a...

Dec 2023
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Manager

Product, Value

Once in a while, Optimize Health's system connects with a nationwide carrier because it connects to...

Dec 2023
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Manager

Loyalty, Value

We do not have Optimize Health's system integrated with our EMR. There are some options, but we have...

Dec 2023
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Manager

Value

Optimize Health is supplying devices that meet our needs so that we can really assist patients, and...

Dec 2023
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Analyst/Coordinator

Product

The system is really good. It is pretty intuitive and really good for our patients, and it does what...

Dec 2023
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Analyst/Coordinator

Value

The financial ROI in the system is not there for us right now, and the solution isn't turning out to...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

Optimize Health does try to keep their promises. When they brought us on, they had a really...

Dec 2023
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Analyst/Coordinator

Relationship

When we went on the system, the vendor sent a team here, and they were very attentive, worked with...

Dec 2023
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Analyst/Coordinator

Product

Because the system is not integrated for us, there are some things that are more cumbersome than...

Dec 2023
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Analyst/Coordinator

Product

I would caution people considering the system to go into it with their eyes open.

Dec 2023
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