Remote Patient Monitoring Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations, Value

Optimize Health has been very good at training, and they have been good at delivering devices. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Optimize Health does a really nice job because even our contact people jump on the phone within a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Once in a while, Optimize Health's system connects with a nationwide carrier because it connects to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We do not have Optimize Health's system integrated with our EMR. There are some options, but we have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Optimize Health is supplying devices that meet our needs so that we can really assist patients, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is really good. It is pretty intuitive and really good for our patients, and it does what...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The financial ROI in the system is not there for us right now, and the solution isn't turning out to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Optimize Health does try to keep their promises. When they brought us on, they had a really...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we went on the system, the vendor sent a team here, and they were very attentive, worked with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Because the system is not integrated for us, there are some things that are more cumbersome than...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would caution people considering the system to go into it with their eyes open.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Optimize Health cares. They try to make things right all the time. Just because they can't get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The previous version of the product was simple. I brought everybody in for training, and we were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

A fair number of the product's machines don't work or quit working, and we have to exchange them....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have a lot of people who say the product doesn't work. We have a box of devices that are returned...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It takes a while to get an answer from Optimize Health’s support team. Our questions are answered by...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Optimize Health recently changed their billing structure, and I wasn't made aware. We got a blanket...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system doesn't connect at all with our EHR. The vendor has to download everything and send it to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Optimize Health has no service. They are only proactive about sending a bill. If somebody reaches...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Optimize Health said they could help patients interact with us, but we haven't gotten any tidbits of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The patient side is great, and there is no issue. For the clinical side, the interface is just not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor once forgot we had their product, and they had someone reach out to us a few weeks before...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing I love is the ease of use of the cuffs for our patients. They don't have to have Wi-Fi,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have cuffs that aren't accurate when I calibrate them against my ears, it is easy to return...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I used to be able to skip fields and enroll patients without having to put in phone numbers. Phone...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Things were great at the very beginning with Optimize Health, but then there was some turnover, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was an initial training before I even had access to the new portal for the product so that I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Ever since Optimize Health updated the solution, I like it less. A lot of the features have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The technical support from Optimize Health has been great. When I experience problems, I email them,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Something I like is the pie chart with scores of how many patients are compliant. There is also a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is user friendly. I can do everything I need to do and access what I need to access...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Optimize Health is lenient with their charges. At one point, they charged us incorrectly, but they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The vendor’s tools are very straightforward. I haven't heard of any issues managing their dashboard....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor helps with patient support. They have people reaching out to the patients regularly. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

As soon as we wanted something from Optimize Health, they showed up within three days. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We would like the product to be more fully encapsulated. I want to press whatever button inside the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Optimize Health keeps all their promises, but I have some issues here and there because the platform...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

For improvements, everything looks good. The first product that Optimize Health came out with was...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The connectivity is really good compared to the connectivity of the old device. The old device...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Optimize Health doesn't nickel-and-dime us, and they have pretty much fulfilled the service they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Our representative at Optimize Health is very responsive. That individual is always available....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Optimize Health started with a different model of the blood pressure monitors, and over time, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use Remote Patient Monitoring to monitor our patients' blood pressure and their weight. Those are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Optimize Health is part of our long-term plans. They have been pretty good about communicating, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Optimize Health is changing their charges. They are actually about to bundle things so that there is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We had a liaison from Optimize Health, but we didn't have a good relationship with them. They...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Product, Value

There are some parts of Remote Patient Monitoring that we aren't able to use. For example, the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

When we started on the system, we felt like it functioned okay, but then the vendor updated and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have learned the product, and Optimize Health has upgraded things and made them more user...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I turn away other vendors that inquire. A lot of vendors have their staff run the RPM, so it is nice...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Optimize Health doesn't keep all of their promises. They made a lot of promises to us, but those...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Optimize Health came to our office to do an onboarding event. That was really helpful. The vendor's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system and its dashboard are very simple to use. It is very easy to read information in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's phone support is good, and the vendor's people are easy to contact. I have never had...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Remote Patient Monitoring is worth the time and effort; I’m satisfied.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor was very good with reporting their weekly reports to the patient.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I haven't had any contact with Optimize Health’s executives other than when they first implemented...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We asked Optimize Health to send us a report regularly, and they did for a while, but then the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

The system is great, but the implementation fee was expensive.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system has worked well, and the most important part is that it is really easy for the end users....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There is not a lot of training needed for the product. Mainly the training is on how to manipulate...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had very few maintenance issues with Optimize Health, but when we do need to contact them,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have newer machines from Optimize Health that include a warranty, which is great because when we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some patients find it hard to test how often they need to, but most of them like the product because...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports